Vodafone India Complaints & Reviews

My wife is using a vodafone connection for 2 years. Tariff plan she opted for was life time plan. Last year it automatically got changed to corporate plan after a long hassle we could able to change the same to existing Life time plan. Few days back we were surprised to listen that tariff plan of her connection has again got changed to Corporate plan. when contacted vodafone they said that your plan has been changed by your RM while she is a house wife and never worked for any organisation. Could not understand how vodafone can allow any corporate to change her plan without informing her. More over how can vodafone provide access of her account to any other person without her consent. I am seriously fedup with thier response. After giving calls 3-4 times to customer care, visiting vodafone store and sending e-mail to them could not get satisfactory answer from them. Please suggest me how can I take it further to consumer court. Thank you.

While I was roaming, call forwarding charges were deducted. I knew it only at the time of seeing the bill. When contacting customer care, I was told the forwarding service was on in my case. When I told them it was not, then plainly refused. When asked about the details of forwarding, they say they dont keep that.

Do you know how can I officially post a complaint of this ??
This is daylight robbery (almost 40% of my...

Sir/Madam,

I have a vodafone connections with number [protected]. I had taken this connection about two and a half years ago. Some months back i received a message asking to resubmit the document required while taking a new connection. About a month back, caller id on my phone was deactivated as i had not submitted my documents. Last Sunday, i had submitted all my documents after which my caller id was activated. Today when i woke up in the morning, i found that all my out going calls has been barred without any prior notice to me. Even call center number was deactivated because of which i was not able to even connect to their customer care. I had no option but to borrow my friends phone to call their customer care at 2 o clock. Their i logged my complaint and was assured that my outgoing calls will be activated with in 2 hours. At 3.30 iu went to their phone outlet at andheri Kurla road and there i again logged in the same complaint that my outgoing calls has been barred and they assured that the number would be reactivated by 5 o clock in the evening. Bu till 7 o clock this was not activated failing which i again called in their customer care and was informed that it would be reactivated by 9 o clock. Again at 10 o clock i called and same lam excuse was made and false assurance was provided that the phone would be activated by 11 p.m. Right now its 12 mid night and still it has not been activated.
I just cant explain how embarrassing it have been for me to ask others phone each time i am required to call even to their customer care. In the evening i was required to make an urgent call but was not bale to connect the person due to non availability of the services. Through your forum i want to register a complaint on the service provider and redressal for the same.

I hope to hear form you and want to take legal actions against them. I have been going under all these pains without being at fault at all. I want not to escalate this problem and get it rectified so that no one else like me have to face the same.

Regards
Arpit Agarwal
+[protected]

This is Rakesh Kumar and my mobile no. [protected]. Vodafone had stopped my outgoing since 9th Oct 2010 without any prior message or intimation. I am using this number since last 10 years and I had deposited all required document to activate the number as Govt. of India came with notice that even of pre-paid mobile user have to submit the documents. After 10 years I came to know that my document is not with Vodafone and I got shocked that without having document Vodafone s giving me services. Today I had spoken to Sandeep, he did transferred line to senior but disconnected. First of all I need to wait for 10 minutes to talk to anyone and he disconnected the line without understanding the problem of customer. I had spoken to Devender and he logged complaint against complaint no. [protected].

During time period 18 September 2010 & 26 September 2010 Vodafone with out my permission charged for VAS services and Caller tune not once/twice but thrice. This was even after i made clear after first instance itself that please don't cut charges for VAS services as i have not requested them.

I emailed them. but to no avail. I am in Ahmedabad and that number is roaming - so i always require enough balance to ensure that i can receive important calls on my Number.

First day my prepaid phone number was charged for 15 and same was deducted from my account. I sent an SMS for deactivating the service, but on Sunday, 19th Sep Rs 30 was again deducted from prepaid balance and i had again deactivated the service. i wrote email to Vodafone that this is totally unethical.
This was my mail to Vodafone on 18th Sep -
"You cannot force customers on any value added services and deduct amount from their prepaid balance.
Please stop this, before it gets worse - it looks a very cheap way of doing business.
I hope, i am not again charged for this cricket service or any VAS with out my permission or willingness."


But again on 26 Sep Vodafone cut amount from my prepaid balance without my permission or willingness
I again wrote Vodafone a mail
"With whose permission you force the caller tunes and other services on customers??? You must doing this to millions o[censored]sers and generating a huge unethical way of revenue generation.
I warned you last week for unnecessary deductions for cricket score updates - which was done twice and you haven't even replied to my mail. Today the caller tune was set without my permission and charges deducted. Your Mumbai customer care is pathetic as no is picking up the phone.
I guess, now the time is to drag vodafone legally"

I am pretty much sure this kind of things is being done to millions o[censored]sers - imagine the revenue Vodaone must be generating via such illegal methods.
Join Hands to teach Vodafone a Lesson

In Ahmedabad , at Memnagar Fire Station area in Navrangpura area we have problem of poor coverage of Vodafone .This area is having coverage problems since last at least one month. The coverage problem is so much that all Vodafone users in our society have to come out and go to their terraces to talk..This problem is with only Vodafone users only ..The phone gets disconnected or there is no clear voice or voice is breaking many times..This leads to frequent calls and thus bills are mounting up..We have already complained to Vodafone office many times but nothing has been done to resolve the issue immediately..

As a result the residents of these society/ area are fed up and it may happen that we may cancel using Vodafone mobile services if the issue is not resolved immediately..We have also complained earlier but nothing has been done so far...Please intervene the matter immediately..

Shamik Trivedi
Ahmedabad

I am facing a lot of difficulties in using this connection because o[censored]nnecessary balance cut. One was done by activating a four day internet which i hadn't requested and i logged the complaint about it in the customer care ,the representative said the balance will be credited in 48 hours but it wasn't and today gurbani pack is activated which is a cheat . I was called by your representative from the number [protected] she said we are going to activate it on your mobile ,i inquired whether i have to pay .She said its been activated from our side and i will have to pay if i use. She said you will have to pay 10p/min if you use the service and now Rs 40 as per month rental has been deducted from my mobile as the activation charges . The representative cheated me by not telling the activation costs. So, I request you to stop cheating customers and please refund my balance. My number is [protected] and call me on this number for any other information.

I use a vodafone post paid connection.I activated my caller tune 3 months back. But whenever a person calls me on this no., the caller tune advertisement gets played before my chosen caller tune.As a consequence, 95% of the times the song doesn't get played as the call gets answered even before the advertisement gets completed.I called up their call center & requested them to get get rid of the advert.It gets deactivated for a day, but starts playing again the very next day.I have complained atleast 15-20 times till now.They just won't budge.

I Activated Pocket Internet Package for Rs.95. I tried to Browse and download some Songs.
Error message is displaying "Server Busy. Try again".

I tried lot of time to download one song. Always it is displaying the Server Error. I tried even in mid night also. Past two days it is displaying same error message.

Dear Sir,
I am Nandan Singh from Almora district o[censored]ttarakhand. I am user of vodafone prepaid mobile No [protected]. I just want a incoming and outgoing call details of said number for the month of Aug 2010. Please submit the required details on my e-mail : singh.[protected]@gmail.com at the earliest.

Regards ..

NAME: NARESH SHARMA
MOBILE NO. [protected]

Dear Sir,

I have made compliant 2 times for refund of Rs. 10 which is not given by you till date. I request you to please check you outgoing call from your computer system Dated[protected] in my mobile number. I listen correct word from your recorded IVR that 1paise plan for 1 year only in just Rs. 10/-. Firstly Rs.20/- has been deducted from your Main Balance after 24 hours Rs.10/- will be refunded to you.Sir Till date[protected] I have not received any balance from vodafone. I think that you are not interested to slove the problem of your customer. therefore you do call me after my two complaints means

I request you please call me because my 121 and 198 also blocked by you already.

Respected Sir ,

My name is karthik . I am using Vodafone Number past 6 years.The Number is [protected] . But this last 2 Years I having lot of Network Problem with Vodafone. Error is : NO NET WORK COVERAGE .i am did not receive a single point net work .every time showing no net work coverage only for my mobile . once can i left the office after only i got the net work. inside office only this problem . Here Using 30 vodafone number this place.but not at all sastisfied.all people said very bad services.almost all are gave more complaint. i am also made the so many complaint to Customer care. But they will not at all responce.Customer care service also is very bad services.inform to agent please transfer to line higher officer but they will not transfer to the higher officers. i thing there is not working any higher officer that why not picking my call. May be agent will transfer the line .fully going on ring then automatically hang the call.Last 3 month back only i sent throw mail regarding this query to Appellate & Nodal Officers .after only they will take a action but still this problem not been solve.one people came & check with here every thing as been noted.but not in use.he also said.sir i will send technical deperment it is clear maxiamum 2 days.but does not clear.than i got the call from vodafone team & Asking time but not done it.one people made the call to me the name is Mr MOHAN PRABU. They was said sir give to me maxiamum time to 3 or 4 months surely we will arrage to clear the problem .but i not satisfied this services bcoz i know very well they will again take a time 3 or 4 months. i will asking i gave the complaint past 1 year back i[censored] not complited 3 or 4 months ah. saying sorry sir.he was said i know that particular area is going on the network problem. I agree so give me time sir. i was asked sir you are know the problem going on there but why should not be clear there.again they will said arrange to clear problem.i will told sir now i not able to use vodafone number.but they will not care about my problem. simly asking time only.i am very sad to say this Sir.i feel so sad.bcoz my bussiness purpose only this Number.i trust is this problem will be clear ASAP. THANK U.

I HOPE ABOVE IS CLEAR & KINDLY DO THE NEEDFUL
THANK YOU FOR YOURS SUPPORT.

ADDRESS: MOBILE NO: [protected]
WORLDBRIDGE LOGISTICS PVT LTD., COMPLAINT NO:[protected]
105/26,ARMENINAN STREET,1ST FLOOR, 98979158
CHENNAI-600 001. REF NO: [protected]
LAND MARK: CO-OPERATIVE BANK [protected]
MANNADY END.

HOME ADDRESS:
NO.25/5 MADHIYAZHAGAN STREET,
PERIYAR NAGAR,VIYASAR PADI,
CHENNAI-600039.
LAND MARK- BRINDHA THEATRE NEAR.

--

THANKS & REGARDS.
KARTHIK.R
[protected]
[protected]@rocketmail.com
karthik.[protected]@gmail.com

---- Original Message ----
> From: sharma.[protected]@gmail.com
> Sent: 19-Sep-2010 15:13:14
> To: sushma.[protected]@vodafone.in
> Cc: sanjays.[protected]@vodafone.in
> Subject: Bill dispute - [protected]
>
> Dear Concerned,
>
> Mobile No: [protected]
> Connection Owner: Shefali Sharma
> Address:D-19, west patel nagar.
> Active Since: March 2005
>
> This is to bring to your kind attention for a dispute on my last bill
> generated on 15th September.
>
> Its been 66 months that i have been using this connection and would like to
> express my satisfaction on being a Vodafone postpaid customer. My bills
> have
> been in the range on[protected] whith few incremental bills to the extend of
> Rs.1800. Last month i bought a BB phone and my husband called up the call
> centre to activate my Social Networking sites and hence got this BB 495
> plan. The simple question was is 495 a good plan to access Face book?? To
> which i was told that i cannnot access FB via a 249 plan and would need
> atleast 495 plan to use. Under the impression that the package is good for
> FB usage we went ahead and activated the same. The Billing expectation was
> in the same bracket may be till Rs.2000.
>
> Its only when i got a call around 10th September that my Credit limit of
> 7500 was breached and my unbilled was 9000, i realised something was not
> correct. Then too i checked with the person on phone What was the bill
> about, to which he stated that this was unbilled and he had no clue about
> it
> and my bill will be generated by 15th so i can check then??
>
> Going ahead my calls were barred on 14th, when i called again i was told
> that my bill was for 11K and the reply was that details were not available
> as i have to wait for 48hrs for bills to reflect??
>
> It was now that i started getting impatient and thought of checking with
> the
> call centre again... but the reply was same. That is when i
> requested for calls to be activated and also requested for a callback from
> a
> supervisor for details of my bill. My calls were activated, however i am
> still waiting for that False callback promise??
>
> It was only yesterday when i decided to sort this and paid visit to the CP
> shoppe. It was highlighted that the 9800 bill was for 66MB that i used via
> FB and gmail on my BB. Its shocking as Vodafone provides an UNLIMITED BB
> service for 1099 while i was billed 9800 + 495 = 1300 approx for just this
> much usage. The first thing that i did knowing this was to deactivate my BB
> service. In all this would like to mention, the query was really handled
> very well by the two gentlemen there at the shoppe.
>
> Now coming back to the concern, i believe the BB495 plan in itself is a
> fake
> plan and should be removed instantly. Also if the usage for BB exceeds the
> highest BB plan amount, an alert or some call should be given to the
> customer. After 5yrs this particular instance has given me the first reason
> to deactivate my number as i feel cheated.
>
> Would request you to look into the matter and help me with a resolution
> ASAP.
>
>
> --
> Regards
> Shefali Sharma
> Alternate Number:[protected]

Resolution given by Vodafone -

Dear Ms. Shefali,
Thank you for your e-mail dated 27/09/10 regarding the services for your Vodafone number [protected].
As per your e-mail, we would again like to inform you that we have analyzed the below mentioned concern and found that Blackberry usage charged in Sep'10 invoice is correct and genuine.
Further, we would like to inform you that we will not be able to provide the credit of complete usage charges of Rs.9739.50/-
As a service gesture we would like to offer you a credit of Rs.1900/- towards the Blackberry usage. Request you to kindly confirm us your acceptance for our further action.
Assuring you with the best of our services at all times.Happy to help,

Vasudha Sharma
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Customer care: +[protected] /111
Fax : +[protected]
E-mail : Sushma.[protected]@vodafone.com
Website : www.vodafone.in

NOTE DURING THIS PERIOD MY SERVICES WERE BARRED EVEN AFTER COMMITING THAT SAME WOULD BE UNBARRED TILL THEY RESOLVE IT..............

Finally I wrote -

Sushma, I am sure you can do something here. Pls disconnect this Number.

Also just to apprise you, i will take this to the next level now as i was not given sufficient understanding on how i am responsible for this bill.

I repeat that the info provided by your executive was misleading and so is your BB plan.

Rgds
Shefali

AND TO MY SURPRISE I RECEIVED CALL IN NEXT 1 HR FOR DISCONNECTION AS THAT COULD BE DONE IN 4 HRS...


It is shameful to get such a treatment from a service provider like Vodafone....I am surrendering this number however will only pay for my usage/rentals & for blackberry - 1099 as per unlimited usage & this is what I even suggested them however I believe they have such a large customer base that one customer doesnot impact them......................

his is to notify that my mobile no:[protected] is being barred by your official without any notice. nor your customer care executive attending the calls. they drop everytime i called. my this no:[protected] is 15 year old & without any notice you just snapped my connection . which is totally illegal.

this is to notify TRAI OFFICIALS : THAT WHAT KIND OF CONTROL YOU PERSONS ARE HAVING ON THESE KIND OF OPERATOR . WITHOUT ANY NOTICE THEY SNAPPED MY CONNECTION WHICH I M USING FROM PAST 15 YEARS . CAUSING HUGE LOSSES TO ME AS MY THIS NUMBER IS REGISTERED TO SHARE MARKET . NOW THEY ARE NOT EXECUTING ANY COMMAND RESULTING HUGE LOSSES . I WILL GO TO THE COURT IF THIS ISSUE IS NOT RESOLVED . TRAI OFFICIALS PLEASE LOOK INTO THIS MATTER.

MY NAME:- KHAJAN SINGH DALAL
[protected]
ADDRESS:=-H.No:1452-P SECTOR:15-II,GURGAON-122001

--
k.s dalal
KSD LAND TRADES PVT LTD
S.C.O No:-35, SEC:-15-II,GURGAON
HARYANA-122001
Cell No: [protected]

Dear Sir,

I would like to bring into notice about same unknown transactions of about Rs 35,000 from my Axis bank account in the name of Vodafone-Billdesk-Mumbai. I am nowhere connected to Vodafone. This transaction is a big surprise for me and at the same time I am higly disturbed with this loss.

It is my humble request to all to kindly help me regarding this fraud . I would also like to know the possibility of getting my money back

Regards

Manish
Bangalore,
Ph [protected]

On 25th day of September 2010 I have purchased a Vodafone SIM card bearing mobile number [protected] from a local retailer in Purulia. Xerox copy of passport and current electricity bill have been submitted by me for identity proof and address proof respectively.

The application for prepaid connection duly filled up and signed alongwith passport size photograph also submitted to the retailer from whom the SIM card was purchased.

On 3rd October 2010 the said vodafone number has been made inactive without any prior notice. When Vodafone customer care contacted over telephone they say that purchase of their SIM card from local retailer is prohibited and therefore the documents submitted can not be retraced.

Further I wish to state that the said mobile no had been recharged with Rs 350/-. When the retailer was contacted he informed me that your document has been rejected by Vodafone company because your ID proof i.e passport does not contain the details of your address. Even though I tried to convince them by saying that current electricity bill was attached along with the application for this reason, they do not bother to refer the instruction they give to customers.It seems Vodafone staff will not respond positively unless I take the help of consumer forum.

I therefore request you sir to advise me the correct administrative action which can be taken in this case. My mobile number is [protected] and my e-mail id is [protected]@gmail.com.

To Whom It May Concern:



This is to inform my mobile no [protected] ivr is block when I try to reach customer care. ,



when I called on [protected] from another mobile call got connected but when I had word with executive he said “yes u r ivr has been blocked and I will ask my team leader regarding this and it will get activated you have called more than 10 times so its blocked”



If its like this then whts the use of providing customer care support and now days you ppl are charging 50 paisa for 3 minus I think Vodafone must change slogan to unhappy to help and really I m not at all happy with Vodafone customer care support now why I have called more than 10 times have you ever ask ???????? no ,



CLARIFCATION FROM MY END WHICH YOU MUST UNDERSTAND



I had called you more than 10 times as your executives said me its coz of wrong information’s and different different solutions were provided regarding 49 rs unlimited plan to local Vodafone no my plan was suppose to get activated by 25 as per my bill cycle as said by executive on 16/09/2010 docket no was [protected] [protected] and which is got activated on 26 in real ,another fault was when I visit goregaon galley 1 gentleman said sir u must buy a new connection and then and then only we can provide you this service I said him above mentioned docket no then he said no sir its not possible your pack will go in error ,so again I called on 111



Now I want clarification regarding this if you cant provide proper solution in one shot then you ppl are not suppose to block my ivr



now my 49 rs unlimited services is activated and ivr got block finally so please avoid such kind of thing in future





But as far as http://www.vodafone.in/existingusers/postpaid/offers/pages/offers_landing_mum.as...⇄ click on unlimited calls to local Vodafone ,

here as per terms and conditions are given for selected plan as I m using my op 99 I was eligible for that pack so to confirm again I called on 111 so this was the scenario



and now really I don’t know why each and every time you are giving trouble to the customers really horrible service coz of this really frustration level gets increase look into this matters and give me clarification on this



REGARDS



SAGAR DATTARAM DALVI

NAME: NARESH SHARMA
MOBILE NO.[protected]

Dear Sir,

This is for best your knowledge to say that on[protected]. I have received a call made by vodafone care (IVR Recorded Call) and in this call they said that my 1 paise plan has been over in few days and we have an offer for you. 1paise scheme for 1 year you will charged Rs. 20 from your main balance and after charging Rs. 20. Rs.10 has been refunded to you means you get 1paise scheme for 1 year just in Rs. 10 only Press 4 choose 1 paise plan and I press 4 then on next day[protected] Rs.20 has been deducted from my main balance. This is for your kind for information Till date[protected] I have not received Rs10 from your side. So I request you to please refund my Rs. 10 as I have listen in your call Dt.[protected].
One thing I aslo said that when I call 198 or 121 to connect vodafone to talk to customer care I have listen the following words" Sorry to say that we are not able to take action in your request in this time" immediately drop a call. please check why i am not connected to customer care 198 and 121.
Please refund Rs.10 which is deducted from my main balance as soon as possible.

Thanking you

Naresh Sharma

I have a corporate plan sim card of Vodafone with me since last 2 years.
Everything was fine untill 20/09/10 since then I am not able to make calls to any non-Vodafone network mobile/landline.

Whenever I try to make a call to any non-Vodafone network I get a "Nwtwork busy" message on my screen.
Making a call to a Vodafone network is not a problem and I do get calls from all network phones, including landlines.

To add to this, I am also not able to dial to Vodafone customer care number,
I tried calling to the Vodafone customer number from my friends number and every time these good for nothing customer service executives of vodafone just hang up the phone saying that we are transfering your phone to the technical team...and then it is a long endless waiting period which will ultimately force you to diconnect the call.

I also tried to change my handset just to confirm this problem has nothing to do with my handset and I was correct...this problem persisted in other handset as well which I used for my testing purpose.

I finally went to the Vodafone store in Nerul seeking for help, but the store was closed. I was late by 15 min. I then tried to use the HOT line service in the bill payment section beside the store and what I found was that the phone kept over there was not working. I complained about this to the security gaurd outside Vodafone store and I was shocked to hear from him that there were complaints raised many times in the past regarding the HOT line service not working but the management of Vodafone store always ignored this!

I am really ashamed o[censored]sing sim card of such a service provideer whos customer services are so poor and when we call up the customer care number those guys just keep you waiting so as to make money out of your call to customer care number.

Hi,

I have been using Vodafone prepaid number from last 3+ years. I get a message on saturday night 9 PM from Vodafone that if I don't provide my identity proof and address proof documents my number will be disconnected next day i.e Sunday.

Now as we all all know Vodafone stores closes at 7:00 every day and they are closed on Sundays. May I know why I was not given a prior message/information? When I called up customer care executive this guy kept me on hold for 20 minutes, telling me "Mam give me a minute" and finally he disconnected. On trying for second time, one executive attended my call and he got nerves to say "Mam there is no problem, you can submit your documents on Monday. Only problem you will face that you wouldn't be able to make any call"

I am shocked on this customer unfriendly and unprofessional behavior of Vodafone. Some strict actions should be taken against such service provider.

Puja
[protected]@yahoo.co.in