Vodafone India Complaints & Reviews

Dear Sir,

I recveived an email msg from Vodafone that my CLIP had been blocked on 10th Oct 2010. No reason for this blockage was provided by them. I than called up their helpline for the reason and they asked me to submit my identification documents. I had originally submitted by identification documents about 9 months ago and informed them the same, but they said that the Govt of India wanted thhis information again and asked me to visit their gallery in the city and submit. I sumbitted this information on 14th Oct and was assured that the CLIP blockage will be removed in 2 hrs time. In spite of this the blocage still persists. When I called today I was informed to visited the gallery again since my information was not updated by the gallery. I think this is sheer nonsence and vodafone should be penalized for blocking the CLIP without any information to us as well as for harassment of the consumer. Pls advise if we can file a case against vodafone in this matter.

warm regards

Amit Sanghavi

+[protected]

Hello,

I am having issues in online recharge fom Vodafone for my prepaid no.

I had recharged with Rs. 300 on 1st October 2010 and the transaction failed.
i recieved an email stating the same.
But till date the money has not been refunded to the bank.
On top of that when I recharged today through internet, I recieve success message on email for recharge conformation worth Rs. 250.
Yet the mobile is not recharged.

Vodafone customer service is paid now @ 50ps/3 min
Still service is pathetic.
I called them twice and they disconnected my no. midway.

Then they bug you by sending response messages.

Please dont go for Vodafone. They are cheaters!

Transaction details:

1st Oct: MICI[protected]
17th Oct: MHDF[protected]

To Vodafone,

i converted my mobile no. [protected] from a billing to pre paid on 16th october 2010 at roughly 13.30 hrs from the Lower Parel - Peninsula corporate park Vodafone outlet. after making all the necessary payments i was told that within 4-5 hours the billing sim card would get de-activated and then i am required to insert the pre paid sim card and make a Rs.29/- re charge and i can start using the connection. the billing sim card got de-activated by roughly 17.00 hours. i inserted the pre paid sim card at 19.00 hrs however, i was not able to make any call at that point. at 22.00 hours i made a call to the customer call centre and was told that these things are a day end process and my connection would become active from 17th october morning. today on 17th october at roughly 1300hours i again called up the call centre since neither i am getting incoming calls nor able to make outgoing calls. now the call centre executive tells me that some at the vodafone gallery has forgot to send an activation sms and that is why my connection cannot be resumed today. i asked him to connect me to a senior official at the call centre which i think he did but the irresponsible person did not pick up the phone. i headed to the vodafone gallery at lower parel but it was closed. and now when i write to you the connection is still inactive. it is extremely unprofessional for such an organization to behave in such a manner and to take us customers to ransom like this.. we do not have free time to run around your offfices like fools.. none of your galleries have contact nos. and your call centres always give the lousy explanation that they cannot get in touch with the respective gallery and that we will need to go and check it out for ourselves. the timing of these galleries is so pathetic they are open till only 7 in the evening. what do you expect people to do -- shun their offices and work and run to your galleries for something so petty.. i want the connection to be resumed ASAP along with compensation for the time and petrol spent to be subjected to this torture on an auspicious day like dussera where we should be spending time with families rather than run around like this.

Dear Vodafone Care,

I am Ravinder Kumar from Bangalore. 1 month back I have taken a Vodafone prepaid card from a shop in Malleshwaram named Maheshwari Travels with contact no.: [protected] & 41281009. I have submitted all my documents required for it to him.

It was active for 1 month and now all my outgoing calls have been barred. I even didn't receive any message from Vodafone for it.

Even after submission of all documents, I am suffering from this problem. Now they want me to go myself and submit the documents self. I am working person and can't spare time for all this. He is your distributor and this is supposed to be his work. What if I would have used this vodafone number for terrorist activity, since it was active for 1 month.

Kindly activate the my number soon and some action should be taken against the shop owner because of his negligence in distribution of number and inconvinence caused to me.

It lowers the reputation of vodafone services and I accept some action will be taken against your distibutor and will activate my number.

Details of my sim card:
My phone no.: [protected]
SIM No.:[protected]
IMSI No.: [protected]

I think this details will be enough for you to chase the distributors, as you might have the track of distributors to whome the sim cards have been given.

Kindly activate my number soon.

Looking forward for a positive response from your side.

Ravinder
[protected]

My mobile number is [protected].
Last Month i found that a sum of Rs30.00 was deducted from my prepaid Account as a caller tune charge. When I contacted service provider I was replied that I have opted for activation of the caller tunes for amonth. I was sure that I have not voluntarily opted for the same.
The Funniest thing is that if Some one has balnce less than Rs30.00 they deduct per day Rs1.00 and if more they deduct the...

Respected Sir,

As i found a new Mobile connection from Vodafone in Maharashtra circle No Is [protected]

i was user of vaodafone in gujarat since last 8 years so i admire that i will surly get good service as i was received over there and i decided to continue with the mobile subscriber

As i found that becoming costumer facing lot of troubles by using the service At maharashtra circle major in network

so i was lonched the complain after start my connection that i am not getting your coverage in particular area they replied that priorly we were good but due some temporory problems we will be porfect agin within 1 month, after one month gone again i called faor the same complain as the problems was not resolved

they replied that by 1st october they will better again as the faith on the subscriber since last 8 yr i again keep patiants but still i am facing the same problems so i was forced to drope a complain

please do needfull

sandip Desai
[protected]

Dear Sir,

Greetings

Please note my mobile number is [protected], my problem is that every day my balance getting deducted as some services has been activated without my knowledge, request to remove all chargeable services immediately, I have also spoke with customer care but no one can help me out or speak on my number.

With Love and Best Wishes...
Vinay Rajindra

My wife is using a vodafone connection for 2 years. Tariff plan she opted for was life time plan. Last year it automatically got changed to corporate plan after a long hassle we could able to change the same to existing Life time plan. Few days back we were surprised to listen that tariff plan of her connection has again got changed to Corporate plan. when contacted vodafone they said that your plan has been changed by your RM while she is a house wife and never worked for any organisation. Could not understand how vodafone can allow any corporate to change her plan without informing her. More over how can vodafone provide access of her account to any other person without her consent. I am seriously fedup with thier response. After giving calls 3-4 times to customer care, visiting vodafone store and sending e-mail to them could not get satisfactory answer from them. Please suggest me how can I take it further to consumer court. Thank you.

While I was roaming, call forwarding charges were deducted. I knew it only at the time of seeing the bill. When contacting customer care, I was told the forwarding service was on in my case. When I told them it was not, then plainly refused. When asked about the details of forwarding, they say they dont keep that.

Do you know how can I officially post a complaint of this ??
This is daylight robbery (almost 40% of my...

Sir/Madam,

I have a vodafone connections with number [protected]. I had taken this connection about two and a half years ago. Some months back i received a message asking to resubmit the document required while taking a new connection. About a month back, caller id on my phone was deactivated as i had not submitted my documents. Last Sunday, i had submitted all my documents after which my caller id was activated. Today when i woke up in the morning, i found that all my out going calls has been barred without any prior notice to me. Even call center number was deactivated because of which i was not able to even connect to their customer care. I had no option but to borrow my friends phone to call their customer care at 2 o clock. Their i logged my complaint and was assured that my outgoing calls will be activated with in 2 hours. At 3.30 iu went to their phone outlet at andheri Kurla road and there i again logged in the same complaint that my outgoing calls has been barred and they assured that the number would be reactivated by 5 o clock in the evening. Bu till 7 o clock this was not activated failing which i again called in their customer care and was informed that it would be reactivated by 9 o clock. Again at 10 o clock i called and same lam excuse was made and false assurance was provided that the phone would be activated by 11 p.m. Right now its 12 mid night and still it has not been activated.
I just cant explain how embarrassing it have been for me to ask others phone each time i am required to call even to their customer care. In the evening i was required to make an urgent call but was not bale to connect the person due to non availability of the services. Through your forum i want to register a complaint on the service provider and redressal for the same.

I hope to hear form you and want to take legal actions against them. I have been going under all these pains without being at fault at all. I want not to escalate this problem and get it rectified so that no one else like me have to face the same.

Regards
Arpit Agarwal
+[protected]

This is Rakesh Kumar and my mobile no. [protected]. Vodafone had stopped my outgoing since 9th Oct 2010 without any prior message or intimation. I am using this number since last 10 years and I had deposited all required document to activate the number as Govt. of India came with notice that even of pre-paid mobile user have to submit the documents. After 10 years I came to know that my document is not with Vodafone and I got shocked that without having document Vodafone s giving me services. Today I had spoken to Sandeep, he did transferred line to senior but disconnected. First of all I need to wait for 10 minutes to talk to anyone and he disconnected the line without understanding the problem of customer. I had spoken to Devender and he logged complaint against complaint no. [protected].

During time period 18 September 2010 & 26 September 2010 Vodafone with out my permission charged for VAS services and Caller tune not once/twice but thrice. This was even after i made clear after first instance itself that please don't cut charges for VAS services as i have not requested them.

I emailed them. but to no avail. I am in Ahmedabad and that number is roaming - so i always require enough balance to ensure that i can receive important calls on my Number.

First day my prepaid phone number was charged for 15 and same was deducted from my account. I sent an SMS for deactivating the service, but on Sunday, 19th Sep Rs 30 was again deducted from prepaid balance and i had again deactivated the service. i wrote email to Vodafone that this is totally unethical.
This was my mail to Vodafone on 18th Sep -
"You cannot force customers on any value added services and deduct amount from their prepaid balance.
Please stop this, before it gets worse - it looks a very cheap way of doing business.
I hope, i am not again charged for this cricket service or any VAS with out my permission or willingness."


But again on 26 Sep Vodafone cut amount from my prepaid balance without my permission or willingness
I again wrote Vodafone a mail
"With whose permission you force the caller tunes and other services on customers??? You must doing this to millions o[censored]sers and generating a huge unethical way of revenue generation.
I warned you last week for unnecessary deductions for cricket score updates - which was done twice and you haven't even replied to my mail. Today the caller tune was set without my permission and charges deducted. Your Mumbai customer care is pathetic as no is picking up the phone.
I guess, now the time is to drag vodafone legally"

I am pretty much sure this kind of things is being done to millions o[censored]sers - imagine the revenue Vodaone must be generating via such illegal methods.
Join Hands to teach Vodafone a Lesson

In Ahmedabad , at Memnagar Fire Station area in Navrangpura area we have problem of poor coverage of Vodafone .This area is having coverage problems since last at least one month. The coverage problem is so much that all Vodafone users in our society have to come out and go to their terraces to talk..This problem is with only Vodafone users only ..The phone gets disconnected or there is no clear voice or voice is breaking many times..This leads to frequent calls and thus bills are mounting up..We have already complained to Vodafone office many times but nothing has been done to resolve the issue immediately..

As a result the residents of these society/ area are fed up and it may happen that we may cancel using Vodafone mobile services if the issue is not resolved immediately..We have also complained earlier but nothing has been done so far...Please intervene the matter immediately..

Shamik Trivedi
Ahmedabad

I am facing a lot of difficulties in using this connection because o[censored]nnecessary balance cut. One was done by activating a four day internet which i hadn't requested and i logged the complaint about it in the customer care ,the representative said the balance will be credited in 48 hours but it wasn't and today gurbani pack is activated which is a cheat . I was called by your representative from the number [protected] she said we are going to activate it on your mobile ,i inquired whether i have to pay .She said its been activated from our side and i will have to pay if i use. She said you will have to pay 10p/min if you use the service and now Rs 40 as per month rental has been deducted from my mobile as the activation charges . The representative cheated me by not telling the activation costs. So, I request you to stop cheating customers and please refund my balance. My number is [protected] and call me on this number for any other information.

I use a vodafone post paid connection.I activated my caller tune 3 months back. But whenever a person calls me on this no., the caller tune advertisement gets played before my chosen caller tune.As a consequence, 95% of the times the song doesn't get played as the call gets answered even before the advertisement gets completed.I called up their call center & requested them to get get rid of the advert.It gets deactivated for a day, but starts playing again the very next day.I have complained atleast 15-20 times till now.They just won't budge.

I Activated Pocket Internet Package for Rs.95. I tried to Browse and download some Songs.
Error message is displaying "Server Busy. Try again".

I tried lot of time to download one song. Always it is displaying the Server Error. I tried even in mid night also. Past two days it is displaying same error message.

Dear Sir,
I am Nandan Singh from Almora district o[censored]ttarakhand. I am user of vodafone prepaid mobile No [protected]. I just want a incoming and outgoing call details of said number for the month of Aug 2010. Please submit the required details on my e-mail : singh.[protected]@gmail.com at the earliest.

Regards ..

NAME: NARESH SHARMA
MOBILE NO. [protected]

Dear Sir,

I have made compliant 2 times for refund of Rs. 10 which is not given by you till date. I request you to please check you outgoing call from your computer system Dated[protected] in my mobile number. I listen correct word from your recorded IVR that 1paise plan for 1 year only in just Rs. 10/-. Firstly Rs.20/- has been deducted from your Main Balance after 24 hours Rs.10/- will be refunded to you.Sir Till date[protected] I have not received any balance from vodafone. I think that you are not interested to slove the problem of your customer. therefore you do call me after my two complaints means

I request you please call me because my 121 and 198 also blocked by you already.

Respected Sir ,

My name is karthik . I am using Vodafone Number past 6 years.The Number is [protected] . But this last 2 Years I having lot of Network Problem with Vodafone. Error is : NO NET WORK COVERAGE .i am did not receive a single point net work .every time showing no net work coverage only for my mobile . once can i left the office after only i got the net work. inside office only this problem . Here Using 30 vodafone number this place.but not at all sastisfied.all people said very bad services.almost all are gave more complaint. i am also made the so many complaint to Customer care. But they will not at all responce.Customer care service also is very bad services.inform to agent please transfer to line higher officer but they will not transfer to the higher officers. i thing there is not working any higher officer that why not picking my call. May be agent will transfer the line .fully going on ring then automatically hang the call.Last 3 month back only i sent throw mail regarding this query to Appellate & Nodal Officers .after only they will take a action but still this problem not been solve.one people came & check with here every thing as been noted.but not in use.he also said.sir i will send technical deperment it is clear maxiamum 2 days.but does not clear.than i got the call from vodafone team & Asking time but not done it.one people made the call to me the name is Mr MOHAN PRABU. They was said sir give to me maxiamum time to 3 or 4 months surely we will arrage to clear the problem .but i not satisfied this services bcoz i know very well they will again take a time 3 or 4 months. i will asking i gave the complaint past 1 year back i[censored] not complited 3 or 4 months ah. saying sorry sir.he was said i know that particular area is going on the network problem. I agree so give me time sir. i was asked sir you are know the problem going on there but why should not be clear there.again they will said arrange to clear problem.i will told sir now i not able to use vodafone number.but they will not care about my problem. simly asking time only.i am very sad to say this Sir.i feel so sad.bcoz my bussiness purpose only this Number.i trust is this problem will be clear ASAP. THANK U.

I HOPE ABOVE IS CLEAR & KINDLY DO THE NEEDFUL
THANK YOU FOR YOURS SUPPORT.

ADDRESS: MOBILE NO: [protected]
WORLDBRIDGE LOGISTICS PVT LTD., COMPLAINT NO:[protected]
105/26,ARMENINAN STREET,1ST FLOOR, 98979158
CHENNAI-600 001. REF NO: [protected]
LAND MARK: CO-OPERATIVE BANK [protected]
MANNADY END.

HOME ADDRESS:
NO.25/5 MADHIYAZHAGAN STREET,
PERIYAR NAGAR,VIYASAR PADI,
CHENNAI-600039.
LAND MARK- BRINDHA THEATRE NEAR.

--

THANKS & REGARDS.
KARTHIK.R
[protected]
[protected]@rocketmail.com
karthik.[protected]@gmail.com

---- Original Message ----
> From: sharma.[protected]@gmail.com
> Sent: 19-Sep-2010 15:13:14
> To: sushma.[protected]@vodafone.in
> Cc: sanjays.[protected]@vodafone.in
> Subject: Bill dispute - [protected]
>
> Dear Concerned,
>
> Mobile No: [protected]
> Connection Owner: Shefali Sharma
> Address:D-19, west patel nagar.
> Active Since: March 2005
>
> This is to bring to your kind attention for a dispute on my last bill
> generated on 15th September.
>
> Its been 66 months that i have been using this connection and would like to
> express my satisfaction on being a Vodafone postpaid customer. My bills
> have
> been in the range on[protected] whith few incremental bills to the extend of
> Rs.1800. Last month i bought a BB phone and my husband called up the call
> centre to activate my Social Networking sites and hence got this BB 495
> plan. The simple question was is 495 a good plan to access Face book?? To
> which i was told that i cannnot access FB via a 249 plan and would need
> atleast 495 plan to use. Under the impression that the package is good for
> FB usage we went ahead and activated the same. The Billing expectation was
> in the same bracket may be till Rs.2000.
>
> Its only when i got a call around 10th September that my Credit limit of
> 7500 was breached and my unbilled was 9000, i realised something was not
> correct. Then too i checked with the person on phone What was the bill
> about, to which he stated that this was unbilled and he had no clue about
> it
> and my bill will be generated by 15th so i can check then??
>
> Going ahead my calls were barred on 14th, when i called again i was told
> that my bill was for 11K and the reply was that details were not available
> as i have to wait for 48hrs for bills to reflect??
>
> It was now that i started getting impatient and thought of checking with
> the
> call centre again... but the reply was same. That is when i
> requested for calls to be activated and also requested for a callback from
> a
> supervisor for details of my bill. My calls were activated, however i am
> still waiting for that False callback promise??
>
> It was only yesterday when i decided to sort this and paid visit to the CP
> shoppe. It was highlighted that the 9800 bill was for 66MB that i used via
> FB and gmail on my BB. Its shocking as Vodafone provides an UNLIMITED BB
> service for 1099 while i was billed 9800 + 495 = 1300 approx for just this
> much usage. The first thing that i did knowing this was to deactivate my BB
> service. In all this would like to mention, the query was really handled
> very well by the two gentlemen there at the shoppe.
>
> Now coming back to the concern, i believe the BB495 plan in itself is a
> fake
> plan and should be removed instantly. Also if the usage for BB exceeds the
> highest BB plan amount, an alert or some call should be given to the
> customer. After 5yrs this particular instance has given me the first reason
> to deactivate my number as i feel cheated.
>
> Would request you to look into the matter and help me with a resolution
> ASAP.
>
>
> --
> Regards
> Shefali Sharma
> Alternate Number:[protected]

Resolution given by Vodafone -

Dear Ms. Shefali,
Thank you for your e-mail dated 27/09/10 regarding the services for your Vodafone number [protected].
As per your e-mail, we would again like to inform you that we have analyzed the below mentioned concern and found that Blackberry usage charged in Sep'10 invoice is correct and genuine.
Further, we would like to inform you that we will not be able to provide the credit of complete usage charges of Rs.9739.50/-
As a service gesture we would like to offer you a credit of Rs.1900/- towards the Blackberry usage. Request you to kindly confirm us your acceptance for our further action.
Assuring you with the best of our services at all times.Happy to help,

Vasudha Sharma
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Customer care: +[protected] /111
Fax : +[protected]
E-mail : Sushma.[protected]@vodafone.com
Website : www.vodafone.in

NOTE DURING THIS PERIOD MY SERVICES WERE BARRED EVEN AFTER COMMITING THAT SAME WOULD BE UNBARRED TILL THEY RESOLVE IT..............

Finally I wrote -

Sushma, I am sure you can do something here. Pls disconnect this Number.

Also just to apprise you, i will take this to the next level now as i was not given sufficient understanding on how i am responsible for this bill.

I repeat that the info provided by your executive was misleading and so is your BB plan.

Rgds
Shefali

AND TO MY SURPRISE I RECEIVED CALL IN NEXT 1 HR FOR DISCONNECTION AS THAT COULD BE DONE IN 4 HRS...


It is shameful to get such a treatment from a service provider like Vodafone....I am surrendering this number however will only pay for my usage/rentals & for blackberry - 1099 as per unlimited usage & this is what I even suggested them however I believe they have such a large customer base that one customer doesnot impact them......................