Vodafone India Complaints & Reviews

My outgoing calls had been barred by vodafone due to non-payment of my bill for my vodafone no. [protected]. However, i needed to use my phone on an urgent basis, hence, i went and made a payment for the same at 10:09 pm, 25th Sept 2010 and was promised that my outgoing services would be started in a maximum of 2 hrs.. but it was not done.
later i called vodafone cust service again to check on the status, again i was assured that the line would be started in 2 hrs.. it was not done this time as well..I called them yet again and was assured the line would get active in a maximum of 30 mins by a Mr. Dharmendra, i even explained to him the urgency of the situation, after an assurance from him i waited for my line to begin but to no avail this time as well.
I called vodafone customer service again at around 3:00 am and was attended by Punit Carpenter, at this point of time I had already been saturated with providing them the details of my payment, i however, went ahead and provided them with the same again, all i got was an assurance from him again, this time i couldn't do only with an assurance and asked him to transfer my call to his supervisor, after a lot of argument he agreed to do the same, and i was kept on hold for more than 10 mins and even after that when the call was retrieved it was still Punit himself on the phone telling me that he had a word with his supervisor and that his supervisor would get my line activated himself. On asking him the name of the supervisor I was told to hold the line again and then when retrieved answered that the supervisors name is Mervin D'souza. I waited eagerly for my services to start this time as well but it wasn't done yet again. By this time the purpose that i needed to use my phone for had been defeated and i wasn't able to use my phone when i crucially needed to.
On waking up in the morning i tried to use my phone to make a call but i was shocked to notice my services had not been activated even by then. I again called vodafone customer service at 10:00 am and was promised the same thing again, my services was supposed to get activated within 2 hours which ofcourse, did not happen again. I yet again called the customer care at 3:00 pm,today, again the same promises were made. Unfortunately my line hasn't been activated even as I am writing this mail. Everytime I called I had to provide the same details to each one of them. This has just caused me too much of mental stress and frustration. I spent the entire last night and half of my day today in anticipation for my services to get activated but am just disappointed. A small issue as this couldn't be attended to causing mental harrassment to the customer. Pathetic way of interaction and dealing from vodafone whose slogan proclaims "HAPPY TO HELP". Moreover, even their staff need to be trained on customer service, they are plain rude. All they do is make fake promises and are argumentative. This kind of response after being their customer for almost a period of 5 yrs now came in as a rude blow.
Request you to pls look into this urgently.

Best Regards,
Sneha Gonsalves.

Dear Sir
My mobile no is [protected] i have recharge vodafone 96 Rs. Pack for gprs pack but after recharge this pak using gprs less my balance so i have contct vodaf. Coustomer care 10 to 15 chance but not solve my problem so sir. please action my complaints.
Devanand Jha
10-A, Labour colny,Jamal Pur, focal point Ludhiana(Punjab) India 141010

Hi,

I have found in my september Vodafone bill that there are false/fake ISD calls happened from my Mobile no [protected].

When i raised a query on same, vodafone is not ready to accept the same and stressing that the calls happened from mu mobile nokia N70 only.
Since i know if didn't call these numbers and none of my friend used the same.
As vodafone is not intersted in doing an investigation why these calls are made or someone hacked the number or not.
Will you please investigate and let me know the results.

The log for calls are :-

01/09/10-01:40:48 [protected]
03/09/10-02:25:25 [protected]
03/09/10-03:20:34 [protected]
03/09/10-04:15:43 [protected]
03/09/10-05:11:02 [protected]
03/09/10-08:31:09 [protected]
03/09/10-10:23:41 [protected]
05/09/10-21:22:20 [protected]
07/09/10-10:18:24 [protected]
09/09/10-00:11:41 [protected]
09/09/10-01:07:47 [protected]
09/09/10-02:03:09 [protected]
11/09/10-03:31:18 [protected]
11/09/10-06:35:03 [protected]
11/09/10-07:30:13 [protected]
11/09/10-08:27:32 [protected]
11/09/10-09:22:43 [protected]
13/09/10-03:22:12 [protected]
13/09/10-10:40:18 [protected]


Thanks
Bhola

Respected Sir,
My name is Dr. Aditya Sudhalkar. I am a customer of Vodafone's post paid service. Recently I had activated the one year unlimited Internet usage scheme, on the basis of payment of Rs. 6999/- on 28th July,2010. At that time I had specifically asked about GPRS tracking services and use of Youtube website and whether it was included in the package. I was told that it was part of the unlimited scheme and that I would not be charged for that. However the next bill i.e. for the month of August showed that I had been charged for the same, under the name of Vodafone Live.. I have registered several complaints in that regard but I have not gotten any satisfactory answers.The details of my transactions are as follows:
My phone no. is [protected]. Email address [protected]@gmail.com.
The Vodafone agent who did not supply complete information is Miss Isha who works at the Vodafone Store in Fatehgunj, Near Narhari Hospital, Vadodara 390002. No details about internet usage, charges and services was given in writing or in verbal communication.
1) Payment for One year Unlimited Internet Access via receipt no. 0631007Q0000002, Date 28 Jul'10
Payment done via cheque no. 444437
2) I first came to know about the excess charge on 27th Aug'10 and registered a complaint with Mr. Sandeep Tejwani at Vodafone Care(phone no. 111)
3) I was asked to contact the nodal desk for our region phone no. [protected], which I did on the 1st Sept.'10 I was told my query would be responded too by 3rd Sept ;10 but no answer came
4) I waited for a few more days and again got in touch with the nodal desk on 16th Sept '10, yet I did not receive a satisfactory answer.
5)On Thursday 23rd Sept '10 I paid the undisputed amount of Rs. 960 as per bill no. [protected] via transaction ID GJ[protected] and again contacted Vodafone care. My complaint no. was [protected]. I was told someone would contact me by25-09-10 but I had to call them and they said nothing could be done.
Meanwhile, inspite of my having paid part of the bill amount and inspite of there being a dispute registered with Vodafone, the company stopped my outgoing call services and I had to pay another Rs. 1000 before it was reactivated. This payment was done on Friday 24th sept '10 via transaction ID GJ[protected].
I have the requisite documents and SMSes of various communications that I have received from the company. Kindly help me with my problem and help me get the false bill charge revoked.
Yours sincerely,
Dr. Aditya Sudhalkar, MS

DEAR SIR,
I WAS AN EXISTING CUSTOMER OF VODAFONE (BIHAR & JHARKHAND CIRCLE) AND MY NUMBER IS [protected]. DUE TO SOME PERSONAL REASON I WANT TOTAL CALL DETAILS OF[protected] OF MY NUMBER [protected].. PLEASE SEND IT SEND TO MY E-MAIL ADDRESS: [protected]@yahoo.co.in AS SOON AS POSSIBLE. I WILL BE GRATEFUL TO YOU FOR THIS DEED.]

WITH REGARDS,
ABHINAW VIKASH
SIWAN (BIHAR)
MOB. [protected], [protected]

I am using a Vodafone Postpaid no. I wanted to convert the number from postpaid to prepaid.
The executive at the vodafone gallery asked to bring the SIM card and some documents for the same.
On the day of visit they tell that you have to come after the billing cycle date only.
Next month I visited after my billing cycle date and the executive gave me new plan with rental Rs. 99/-. Also I have asked him to stop all the other services such as Itemised Bill, VoiceMail, etc which was charged to me unnecessarily.

The next bill which I got was charged with 199 rental and also was charged for Itemised bill, VoiceMail. Again I visited and the executive told that I will waive off the extra charges which are charged.
However after few days the issue remained the same and it was not waived off.
Again I visited the gallery, and the senior executive told that he will to it by today only and it will reflect on your account within couple of days.
However now with the bell it is still not done.

In their system it is mentioned that the waive off needs to be done, however I have still not recieved it.

Respected Sir,
I am JWO MS Biswas from Indian Air Force had a Vodafone mobile connection from Utarlai no. [protected]. Now i am posted to Suratgarh. Same mobile connection I am using as Suratgarh is also in Rajasthan. Few days ago I was asked to deposit my address proof with photo identity under verification scheme. I did it around twenty days ago to Mr. Satish ( Mob No. [protected]) at Vodafone care centre Sratgarh. Before 7/8 dyas ago my out going is blocked. I visited Mr. Satish on 23 Sep 10 and requested to do the needful. Mr. Satish promised to do the needful within one hour. But no result. I rang up to Mr. Satish many times from another mobile and land line number. But he picked up once or twice. So far out going from my mobile is not restored .
Now i want to know from vodafone authority why my out going from my mobile is blocked though i have deposited the necessary document and immediate restoration og out going from my mobile.

Sir,
I had recharged my mob-[protected] with the internet pack VL 16 which is valid for 3days as i was informed by the retailer and the SMS i got from the vodafone company that the pack is valid for 3days.

when i visited the Vodafone store on 10th Sep. 2010 to enquire about the deduction of the bal. from my main balance Miss Khusbu (Vodafone Store) at Wanorie Pune informed me that the amount is deducted for the downloading i am doing on my phone but when i visited the same store again and i asked the same query that why the amount of INR 5.33 is deducted daily she informed me that i have to cancel the VL 16 pack for which this amount is deducted.

please let me know how i can know that the pack is renewed automatically if i dont get any information neither from the retailer nor from the company Vodafone. As i was not having the information about the automatic renewal i had already taken the VL 95 pack which is in use of my phone.

i need to know how i can get the refund of my money from vodafone.
Regards

Mustafa

Data card no([protected]) i was given a false statement by Vodafone store manager that data card is a high speed connectivity device and charged me Rs7974/Year while getting the data card,but the same product is available at just Rs98/Month in Vodafone with 2GB download at 170-220Kbps speed i have paid 10 times the cost but still getting 170-220Kbps speed then what is the difference why i was charged 10 times the cost for the same product,i dint get any reply still from vodafone.Vodafone has not specified the speed in the pamplet and in the website http://www.vodafone.in/existingusers/vbs/pages/usbstick.aspx , Vodafone is confusing all the customer and charging 10 times the cost for the product which is available at Rs98/month and still not giving clear information about the speed which is the basic requirement to be in written while selling the product.

Dear Sir/ Madam;

With reference to my previous vodafone mobile number [protected], I would like to draw your attention towards the unpleasant events that happened today.

I am an employee at a highly respected MNC and my husband is at managerial position in another big MNC. We have NEVER been involved in any kind of illegal / unprofessional activities nor even ever blamed for it. And so do we expect from employees working at Vodafone. But this was not the case today. A brief description of events follows.

Today afternoon, I received a call from one Mr. Kiran from vodafone claiming that I have not made the complete payment of my above mentioned number while shifting from Bangalore to Pune.
I was sure that I have made the final settlement already before moving to Pune. Therefore, I told him that let me check and confirm first that I have really missed some payment and then if its a mistake from my side I will definitely make a payment. However, the person on the other side was an extremely rude and uncivilized person and resorted to shouting that the payment should be made today itself.

As a result my husband intervened and tried to sort out things but he started abusing my husband badly. He did not stop at this and called my in-laws at Sagar, Madhya Pradesh and started abusing them in a totally uncivilized manner. His language was something which we cannot even dare to repeat and had no boundaries. .

We tried to talk to Mr Kiran's supervisor - Mr Satish Kumar, but he himself turned out to be same type.
We have already raised a complain with the Vodafone customer care. The complaint number for the same is - [protected].

I, my husband, and my in-laws are under severe mental stress after this incident. We expect a prompt and proper action from your side in this case.
If we do not get that from you, we have no other option but to take this matter to the Consumer Forum.

Regards,
Richa Gupta

I, Peeyush Jain, s/o Late Dr. Usha Jain, have been using Vodafone Essar mobile services vide the postpaid connection number [protected] since last 3-4 years. I make monthly payments using their Cash Kiosk options due to my working in night shifts, which limit my ability to make visits to Vodafore Shops in daytime.

When on 15th. September, 2010 my services got affected due to my delay in making the payment, I made an emergency stop on route to my office to make Cash payment of Rs. 2000 at Vodafone Kiosk located at Shop No. 42, Gaur Gravity Mall, Gaur Green City, Indirapuram, Ghaziabad - 201010. I made cash payment using four five-hundred rupee notes, and got a printed reciept from the machine containing Transaction code of HSIP[protected] and Recipet no. KHSIP[protected]. The reciept contains date/time stamp of 15-Sept-2010 11:14 pm.

I used this Kiosk location for the first time to make my payment, earlier I had made payments using Kiosks located at M2K, Rohini, New Delhi and West Punjabi Bagh, New Delhi, and sometimes in Ansal Plaza, Khel Gaon, Near South Extension. Previously I have never had any major hiccups in payment updation, but this month's payment made at Indirapuram Kiosk mentioned above, never got updated in Vodafone's systems. The tell-tale sign is non-delivery of a confirmation SMS which I used to receive everytime I made a Kiosk payment in the past. I then called Vodafone Customer Care at 111 to inform them of my payment, and got my services activated.

The next day I started getting calls about non-payment of my bills. Most calls came in daytime during the week, when I was asleep as I work night-shift between 8pm evening to 5:30am in the morning. I could not attend all calls, but on every call I did attend, I explained patiently about my payment, giving them details of the transaction from the reciept I had from the Kiosk machine. The customer care staff sternly refused to believe the transaction/reciept numbers, refused to check their server records, and told me to present them a copy of my reciept. On every call I told them about my night shifts, my limitation of not being able to visit a Vodafone store in their daytime hours, and offered to hand over copy of the reciept if a Vodafone executive come to collect it from my home/office locations.

On 17-Sept-2010 I was told an executive would arrive next day between 4-5 pm, but no one came next day which was 18th. So on 18-Sept-2010 I called Vodafone Customer Care at 111, told them about my entire plight, gave them transaction and reciept numbers again, and asked them to update my payment in Vodafone system. I was given Request number [protected], and was promised my payment would be updated in 48 hours. However, 30 mins. after this promise I got another call once again insisting that I visit a Vodafone store and show the reciept I have. I sternly refused since I was unable to make such a visit during weekdays, and told them check and update their servers using the transaction and reciept numbers as a reference. I was not given any concrete assurance it would be done, and the Vodafone staff on the phone kept the phone down saying that he will call back. However I received no immediate callback.

Then on 19th. September 2010 my services were barred for second time. I immediately called Vodafone Customer Care at 111 , told them about the payment details, gave transaction and reciept numbers again. This time I was given another request number [protected] to enable my outgoing services, which indeed got fulfilled in due time. I was sceptical but satisfied that I have made full cash payment at a legitatimate Vodafone Kiosk, and surely now they would update my payment and there would be no more harassment.

However, on 22-Sept-2010 I found my mobile services completely suspended, this time both incoming as well as outgoing. I now wanted to log a complaint, so tried to call their Toll-Free number 198, but found that Vodafone has barred me from making calls to that number as well. I then called Vodafone Customer Care at 111 again, gave them my plight, this time the customer care agent sternly refused any help, citing various vague reasons and kept on telling me that my services have been suspended due to non-payment of bills. I tried to explain a lot that this a fault in Vodafone servers and it must be investigated at their end, but my plight fell on deaf years. After much coaxing, all i got is a promised call back next day around 8am. But I got no such callback, which is not very surprising as my incoming has been barred as well.

On 23-Sept-2010, I sent scanned copy of my reciept to vodafonecare.[protected]@vodafone.com, and then forwarded that email to Sushma Khanna, their Nodal Officer at her email id given on their site (http://www.vodafone.in/existingusers/hns/pages/got_a_problem.aspx?cid=del) which is Sushma.[protected]@vodafone.com.

Then on 24-Sept-2010, which is today, I used a colleague's Vodafone phone to dial 198 which is their complaint number, but after reciting my entire situation, the shift supervisor told me that I have no "genuine" cause for complaint, and he would not lodge a complaint from my side. He asked me to wait indefinitely until my payments details are being updated in the system. I have not received replies from either of the emails.

I find myself in a fix, and resorting to legal solution, I want to file a legal complaint in Consumer forums of Govt. Of India, so that not only my services are restored, but I am compensated for the enormous time, efforts and energies I am investing for no fault of mine. Quite simply put, Vodafone is not honoring its commitement time of four hours for payment updation for cash payments made at their Kiosk machines. Please help.

Hi,

From last three month it is happening third time that when i am sending message to any number messages(sms) is not getting delivered.Last two times i have to complain and after so many calls issue got solved.

I am not undersatnding what the hell is with this issue provided by this "Vodafone prepaid service".

My number is [protected].I am callling to customer care but no one is picking up the call.

Sir,

I have noticed 15 fraudulent transactions to Vodafone billdesk on 22nd Sep 2010 .I contacted HDFC bank and lodge complaint on the fraudulent transactions.

I request you to investigate this matter and help me in getting the money back from Vodafone since I am not the customer of Vodafone.

Thanks/Regards
Medha Patke
[protected]

REF RE: Vodafone No [protected] SIM No[protected]

DEAR SIRS



KINDLY REACTIVATE THE ABOVE LINE ASAP. i HAD JUST CALL VODAFONE HELPLINE, I AM REQUESTING MR SHAIKH AKBAR OF ANDHERI (E) FOR TRANSFERRING THE LINE TO THE SENIOR MANAGER. HE IS NOT DOING SO PLUS IT GIVING THE SAME REPLY IT WILL BE EITHER ACTIVATE IN 4 HRS OR YOU NEED TO VISIT THE BRANCH.



I AM VERY MUCH SURPRISE THAT BEING A MULTINATIONAL, YOUR WAY OF WORKING IS SO HOPELESS THAT YOUR WORKING STAFF AT FOUNTAIN NEAR CITIBANK NA IS NOT WORKING UPTO THEIR STANDARDS.

PEOPLES WORKING THERE DOESN'T CARE OF YOUR PRODUCTS TOO. THEY HAD TIME DESIGNING THE TABLE TOP AND ALL, BUT THEY DON'T HAVE TIME FOR THE CUSTOMERS WHO IS BEING FORCIBILY VISIT THE VODAFONE SHOP FOR RESUBMISSION OF DOCUMENTS. THEY THINK WE ARE MAKING THEM UN COMFORTABLE. MINDWELL, WE CAN DISCONNECT THE SERVICE RIGHT NOW WITH YOU DUE TO POOR SERVICE AND THEY ALL WILL BE JOB HUNTING MODE. WE ARE WAITING FOR PORTIBILITY OF NUMBERS TO ARRIVED, THE MOMENT IT IS ARRIVED, MANY CUSTOMER WILL LEAVE YOU.



YOU DON'T CARE, WE DON'T CARE TOO.

DOCUMENT SUBMITTED AT FOUNTAIN BRANCH ON 18H SEPTEMBER,2010 BETWEEN 3 TO 5 PM. TOKEN NO 329.

IF YOU HAVE SOME SHAME LEFT ACTIVATE THE SERVICE AT ONCE ON RECEIPT OF THIS LETTER.



ON YOUR VODAFONE.IN SITE, IF YOU CLICK ON HAPPY TO HELP, THE SITE IS OPENING (TIME 10:59 AM 23RD SEPTEMBER 2010)

http://www.vodafone.in/blackberryboys/Pages/blackberryboys.aspx

I AM VERY SAD FOR THIS HELP.



REGARDS



AMBRISH.









[protected][protected][protected][protected]


From: [protected]@fattehchand.com
To: vodafonecare.[protected]@vodafone.com; [protected]@hotmail.com
Subject: RE: Vodafone No [protected] SIM No[protected]
Date: Wed, 22 Sep 2010 06:18:03 +0000






[protected][protected][protected][protected]


From: [protected]@fattehchand.com
To: vodafonecare.[protected]@vodafone.com
Subject: Vodafone No [protected] SIM No[protected]
Date: Sat, 18 Sep 2010 13:27:22 +0000


Dear Sirs,


It being riduculous service where you send the message to us stating that your service of CID will be deactivated since you need to submil the document again. On going to the Vodafone FORT 24 Shop, i had witness that it being full jam pack, a person has to waste 2/3 hours of his working time and in return what we get they just see the form is fully filled and sending the person. There is no written acknowledgement neither on phone or on letter.

If you want to have the details again, atleast personalised the channel so the person can submit it easily, Increase the counters for this job. Appoint the Temporary staff at specific location to do this work.

It being very poor service.
There was a fight between a lady and the person authorized to do this work in way of you just accept the form quickly instead checking of others who had not filled the form still. We are wasting the time over here.
You will loose customers out of this.

Kindly note this content and improve it in future.


Regards

Hi,

My name Dinesh Nair

Vodafone Store in Manpada (Thane): store code - Thane2
Staff: Josephyn, Shradha, Faisal, Pratiksha and Deepa

I took a new post paid connection in July 2010. Had specifically asked for a sms plan of 1 paise per sms they gave a card with all other facilities except that particular sms plan. It was only when the bill came in August - i realised that they had charged me 1 rupee per sms for about 300 sms'es which i thought wud be charged @ 1 paise per sms.

I raised this issue with the same executive (at their gallery) who helped in choosing my plan - she offered a reversal of Rs.300 and also offered to activate the plan immediately. BUT they never activated the SMS plan.

In Sept the bill again reflected a huge amount towards SMS!!!
This time i decided that don't want any reversal and i wud pay only for call charges and not SMS charges.
Even the executive (same person again) assured me that i don't need to pay the excess amount and they will take care of this internally

However, i guess they forgot to take care of the issue internally and my sim was deactivated yesterday.
Today (being a off day) i went to the same store (and met the same person) but she said it is not their fault and asked me to pay the excess bill amount to get my card reactivated by next monday.

I could'nt take this anymore and gave my sim card to the executive and asked her to use it!!!

to which she said "any misuse of this card would be entirely my responsibility"

Only because they have good network coverage Vodafone feels that they can treat customers the way they want. We should teach these guys a lesson!!

Lets handover our sim card to the executive if he/she makes false promises and does not solve our problem

Thanks

Writing this complain after totally being frustated with the services of the Vodafone.
I got a SMS from Vodafone that your Caller ID would be deactivated as Govt Of India requires all the Vodafone Customer to Submit their Documents once again. For this I took a leave from Office and went to deposit all the required Documents. Their person verfied it and assured me that your service will be activated within 4 hrs. But 48 hours passed and as such there is no response from their side. I have logged a complaint also with the Vodafone Customer Care representative but then also no response. Complaint Number is[protected].

My first concern is why did government forced Vodafone only for the resubmission of the document. As far as I know we need to submit all these documents prior to taking the connection and it should be there with them.

My second concern is after documents being submitted then why there is no immidiate action taken.

My email Id is [protected]@yahoo.com.
please let me know incase there are any kind of response there from Vodafone side.

My Name is Ajay and my number ([protected]) is part of National DNDC,
But I still receive unwanted & unsolicitade calls & SMSs from the following Numbers

CALLS FROM
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

SMS
TM-VIMALSTC (the most irritating, send 1 msg every 2 hour)
MM-BulkSMS
BA-PAN-DSC
TD-SAROVAR
BA-VIVAAN
TD-VIVAAN
TD-HOLIDAYS
BA-RCL
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I dont understand why Vodafone allows such miscreants to use their services for violating the privacy norms.

I have purposely stored all these numbers so that I can show it to Vodafone that their DNDC is not full proof and any tom dick & harry can abuse it.

I hope the above helps them to fix it at the source itself.

Regards
Ajay

I've recharge for Rs. 85/- before recharging I call in customer care and they said that this facility of this voucher is give me i.e. Rs. 75 talk time and free 10 minutes for 7 days and when I called after recharge first time they said you have wrongly recharge so you don't get any talk time then they totally off their line. Then I call another connection that time they said 'please wait 24 hours you get your balance but they do not give me any balance then I call in night at 9 pm they said that this voucher facility is 200 mins free for local and STD voda to voda free. For checking the balance I call me my another number that time show that I got free mins but after few hours when I check my balance another time they said you have no balance and when I called up one customer care executive they i.e. MR. Rajan Sharma (Supervisor of that call centre) he was said wrong word and his behavior is very bad to solving customer graveness. He ask one question and said another think when I was shouted on him then he said they can't solve my problem and he does not give me any request no and all that. Please look this situation and till now I can't get my balance they give me only 0.33 paisa for recharging of Rs. 85/- . My question is that if I recharge Rs. 85/- so they give me atleast minimum balance. But they don't give me any balance. this problem is arrive on the no.[protected]

Iam a vodafone customer ([protected]) for more than 3+years, I have submitted my address & ID proof already to vodafone. But a day before I got an sms to submit the address & id proof to vodafone or else it lead to disconnection.

Immediately from the next day evening my incoming number is not displayed it shows as Unknown Caller. When I contacted the customer care they say that I have to submit the address & id proof to get the service. Is this the way the vodafone people give service for the 3+ years customer eventhough i have submited all the stuffs earlier. They not even bother to collect it from the customer instead the harrass us by disconnecting some of the services that to not giving enough time to the customer.

If the vodafone needs the stuff, they should arrange in such a way that the customer can easily submit their address & id proof by online submission or by keeping stalls on roadside which they use to do while selling the simcard or should go to the doorstep of the customer by their own cost.

How can they expect the customer to submit all these stuffs on the customers cost, when it has been already submitted & using the number for more than 3+years?

Hi,
I just changed my caller tune on 15th of September. No. [protected]. That's when i realised that before every call, there's an IVR 'iss caller tune ko cop karne ke liyea star dabayea. rs. 30 per month'. This takes up 5-6 seconds of time. By whihc time i usually pick up the call. so in the end, nobody actualy hears my caller tune (whihc i pay rs. 30 per month, and rs. 15 for that song). then why am i paying for this service, if my friends and family will only hear this salespitch from vodafone. i have complained n 16th. assured it will be removed in 24 hours. waited till saturday. still there. called again. ASSURED by SENIOR person, that ivr will be deactivated by monday since technical team not in. Monday night. IVR still there. I call again. Once again i get an assurance that in 24 hours ivr will be deactivated. This time by a supposedly even more SENIOR person. Duty Manager, he called himself. I can only wait helplessly, as this fraud is carried out under the name of TRAI.
Please advise.