Vodafone India Complaints & Reviews

The elan and audacity with which Vodafone is functioning in its fiefdom called India is mindboggling-and all with the tacit support of the TRAI. Call Dropping has become a daily and most charactristic feature of Vodafone's service, coupled with the unsolicited and most annoying messages being forced on the unwilling customers merely for increasing revenues. Apart from providing a most expensive but poor network service, not one single call can ever be complete with less than three call drops-thus multiplying the revenues of this service provider. IN ADDITION, EVERY TEN MINUTES ONE GETS ALL SORTS O[censored]NWANTED MESSAGES, ALL CHARGED ON A NETWORK WHERE ALL OUTGOING AND INCOMING CALLS ARE METERED AND CHARGED! And, there is no respite from this torture by a company refusing to pay Indian income tax and without any DNC facilty!
No use writing to TRAI who DO NOT RESPOND or take any action!

Hi,
I am Rajarajan, my mobile number [protected]. I've been using vodafone postpaid service since 2006. Recently (about last six months) the service quality started taking a nosedive. Random signal loss, voice stuttering during call and call drops have increased, also the EDGE connectivity(I have iphone data pack 100MB @200Rs) is pathetically slow(2~4 kilobytes/sec ping:1800+ms) and sometimes not available at all! that too in prime areas of bangalore(jayanagar/jp nagar/koramangala).
I made several complaints about these issues by calling the customer care, but nothing happens. And next time when I call there is no trace of the previous complaint ever registered. Recently when I called customer care, I had enquired about disconnection of service, immediately after that within 1 day I started getting several calls from vodafone asking why I would like to disconnect! I explained the above issues, Again nothing!
The icing on the cake is that this month I was suprised to see the bill to be twice that of what I usually get! I checked this months and the previous months bills and to my surprise, my data usage is shown to have increased through last few months while actually I had started using bsnl 3G for most of my data! After the data pack free usage of 100MB vodafone has charged me for another 150MB! this month alone(approx 800Rs). This is just plain breach of customers trust and fraud on part of vodafone.
I called the number provided for complaints "198" and the lady on the other end refused to take a complaint! "sir the system shows that you have used this much, so i cannot take complaint." was her answer!
Finally I managed to register a complaint by calling the regular customer care number. Complaint number is [protected].
After being with vodafone for almost 5 years, if this is how they treat customers, I will move to other service providers who actually provide competent service!

Iam using Vodafone post paid mobile connection since 5 years and my track record is also very clear. Vodafone has offered a credit card by name vodafone-Citibank Cobrand credit card and they kept an option of redeeming the points earned in the credit card to Vodafone bill adjustment. I used this credit card for more than 2 years. In june 2010, i got a mail from vodafone that the collaboration with Citibank is going to terminated by end of July and we have to redeem any points before that date. I was having 4880 points in my creditcard and i redeemed these points on 2nd july. But these points are not credited in my vodafone account and citibank care is saying that they have already done the needful to redeem these points and the reference No. for this transaction is No.81727997. I passed this reference number to vodafone customer care executives also but of no use. Everytime one new Executive used to call and i tell all the story to them and cut the phone and again some new person calls. I got fedup with these calls and also they started harrassing using their recorded message that i have to pay so and so amount to vodafone, pay it immediately before my connection going to cut. They repeat this message in 3 languages and then allow to use connection. In September i got an information that my redeemed points are going to credit before 12th october as conveyed by Citibank executive and again it was postponed to 15th of october. One week back when i lodged a complaint in vodafone customer care, i got a reply that these points are going to credit in my account by 31st october. But they have disconnected my mobile connection since 10th of October and as iam not in station and my wife is using this connection, we are facing lot of problems inspite of crediting advance payment by 3 months. I want some action to be taken against vodafone and also guide me how to claim compensation from the service provider as my wife lost a job opportunity because of this mobile phone connection got disconnected.

I am Shidhant Naik & customer of vodafone Mobile service provider. I had activated SMS pack of Rs 66 (by activating this you get 15000 sms valid for 1 month) but after the last (due) date I found that 2 rs are getting deducted from my balance when I inquired about it I found that they are deducting 2 rs & providing you 500 SMS for 1 day validity without informing me, without my permission. Thats ok I kept quite but today I found that my 2 rs are deducted as always but I was not provided with SMS that means any SMS I used to send was charged as RS 1/sms. I made call to Vodafone complaint no. ( 198) 2 times, 1st time they told me to call after some time, I gave them call 2nd time this time they told me to call after 1 p.m. and since I can call them only thrice a day, I gave them call at 4.50 pm and this time also same thing he told me it will be done in four hours means they will give me daily rental SMS pack at 8.50...??? so at tomorrow morning I have to again pay the rent. So for today what type of rent they have deducted from my balance ??

I am Shidhant Naik & I have purchased Vodafone Sim Card for my personal use. But the documents were misplaced by vodafone comp. & now my number is not registered on my name. And they are continuously asking me for submission of my doc. & as it is not registered on my name they are not accepting my doc. What shall I do now.

I have a connection of Vodafone co having No: [protected].

I am lauching a compliant of the above said company that I recharged with RS 35/- and the said company deducted (15+1+10+1+1) Rs 27/- without my consent.

I visited so many time to their showroom and custmer care but till date there is no response.

Kindly look into this matter and do the needful.

Suresh Kumar Goel

Dear Sir,

I have vodafone number [protected] (Prepaid) i am using from past 4.5yers, now the issue is they blocked incoming call number display and even customer care through my number,
i have submitted my address proff to vodafone office and even i given complaint in customer care office till now they not released incoming call, its affected my business as i given this number to my business work, now this vodafone people not even bothered about this please solve this problem.

Hi,

I activated GPRS(Vodafone Live) through *444*5# in my Nokia 72 Prepaid phone([protected]) on 16.10.2010 and it was activated instantly. Even I received a confirmation sms. I started browsing through the GPRS but even a single penny was not deducted from my account till 18.10.2010 morning. All of a sudden I found Rs. -67.00 when I checked my balance around 10 AM on 18.10.2010. Next day it gone up to Rs. -250.00 and thus it rose up to Rs. -500.08 on 20.10.2010. I spoke to the agents of Vodafone care. One of the agents Mr. Rajender said that it was a technical fault of Vodafone and the amount would be refunded back. He proved a complaint number [protected] but still my acount shows Rs. -509.58. Vodafone should have deucted Rs. 4 immediately after I activated the service which was not done and eventually negative amount went on mounting and now it is such a big amount that I cannot go for further recharge. My connection is 3 years old and I want to continue. Please look into this matter and refund the amount as it is a fault from Vodafone operator.

Regards,

Uday Kumar Singh

Hi!.. I have a severe complaints against vodafone prepaid service.
My Vodafone no: [protected]
User Name: Asenle Pame
I have been using this prepaid service from vodafone for the past 3 yrs and now I was asked to re-submit all the identity proofs.. What is this? unfortunately the person who got this connection has left chennai 2 yrs back so do I have to go back to that person travellin for 3 days to get all his proofs again ? what a crap service...
This connection is in the name of Mr. D Francis Ngiakauland from Nagaland.
Moreover I am using this no in all my correspondence... office, bank, college.. I am really pissed with this service... Get back to me as soon as possible with the solution. thanks people.

Respected Sir/Madam

I want to register my complaint regarding the USB stick of VODAFONE for internet usage.

I have bought USB stick No.-[protected]. on[protected].

I have opted for unlimited usage plan and paid advance payment for 1 year i.e. 6999/-.

But internet connectivity of this device is pathetic. The internet connection dosnt stay connected for uniform usage.
With full network coverage also, the internet disconnects too much.

On registering complaint on coustmer care and appellate authority also, there is no satisfactory solution of my problem.

I, therefore want to register my complaint in consumer forum and want to get my money refund of amount 6999/- from the vodafone compnay.

Please consider my complaint.Thanks.

Regards
Neeti Kaushik
[protected]@gmail.com

Dear sir/madam

I am a loyal customer of Vodafone for the past 1.5 years and my cell numbers are [protected] &[protected]. But I have to inform you with the deepest disappointment about the poor service of your staff .

My phone number[protected]:Bill for this number was paid regularly but due to some financial problem I had not paid my bill for July 2010 and I had informed my problem to Vodafone Gallery and also Customer Service and requested them to take note of my problem and secure the system for the purpose but your customer care executive turned down my request with smiley face. However the Vodafone customer service (gallery) executive advised me to make the payment in the following month and pay a penalty of Rs.100/- . I agreed with this suggestion and left the gallery but the next day my outgoing calls got deactivated. I called 111 and stated the situation but that time the customer service telephone executive (I think IVR ) told me you have to visit the gallery once again and there your problem will be solved. I visited the Vodafone’s Chembur Gallery. To get my outgoing calls gets activated but once again. My August month’s bill was a hugely inflated bill of Rs 7000. Vodafone blocked my number .I have tried to check this bill online but my online bill checking account also got blocked so I called to 111 for more details. At that time but I was told that my credit limit was revised from Rs 4400 to Rs 8400 (which is the second mistake from Vodafone ). Subsequently from the middle of August and every alternate day, I got calls from Vodafone informing me about the outstanding bill and to rush the payment .That time I visited the Chembur Gallery to make my payment for August bill but at that time their cash payment machine was not working and the following 4-5 days the Gallery was closed. This delayed the payment. Subsequently I have visited the service center many times but that harassment and wrong behavior purpose I have delayed to make a payment but everyday Vodafone customer care executive make my life terrible .That time I got wrong information also from gallery that if I want to make my numbers postpaid to prepaid that will take 3 months at least but that’s wrong actually which I came to know after words .Meanwhile my[protected] was deactivated for whole September month but that time I was informed them please provide me all details regarding my bill I will surly pay my bill on November first week But Mr,Vinu Pillai ([protected]) visited at my home and introduced as a legal department executive from Vodafone but that time I was in office so I called him at night so while discussion I said due to lots of problems from Vodafone I don’t want to continue this number I want block totally this number so he suggested me two option like if you want to go with this number then pay some amount and continue the line with same number otherwise do the settlement at 10,000/-Rs. on phone he informed me I will help and give you my best so I replied him to meet me on Friday 8 oct 2010 so he forced me to pay my bill on before 9 oct 2010 otherwise your amount will go around 15,000/- Rs. -18,000/-Rs. so I agreed and I took loan and paid whole amount by cash on 8 oct 2010 receipt no.1073040 and closed the matter with his presence that time also in front of him Vodafone executive called be and talked nonsencly and that time legal department executive stated that I know our Vodafone service guy are not welled trained and he switch off that customer care executives call to informing like I am doing settlement and closed this matter and informed you soon, but after on Sunday 10 oct 2010 I got message on [protected] that you have to pay your remaining amount as soon as possible and enjoy the service of Vodafone. I informed first this situation to Mr.Vinu Pillai but he told me that I will give you the answer tomorrow morning when I was in office but on Monday I didn’t got any call form him I messaged him next day that time I got news that he is on leave but he told me I will surely start you phone because our system is not updated the current updates of your account. same response I got from customer care executive also .I have contacted many times to Mr.Vinu Pillai and 111 but I got very bad response from Vodafone staff .

And lastly I called to Mr.Mahesh Patel (payment department executive ) and again I got same trustless responses but I shown again trust on that person that my mistake & the again bad experienced I faced and now I decided that not go with Vodafone .I want to block my second postpaid connection also and the number is [protected] and I will not going to pay single rupee now to Vodafone because of manner less behavior and proper response and lots of harassment of me and my family members .Take a note if now any Vodafone executive approach me or my family in future then will take this case to consumer court definitely. Because this is second time I faced rude and manner less behavior of Vodafone Staff. and I don’t want to continue the service

Thanks

Vaidehi

I am a prepaid subscriber of Vodafone since last few years. Since last two years, I have observed that under the pretext of "BHARAT SARKAR KE NIYAM", I am being asked to submit my id and address documents frequently. Since last one week, I have again started receiving SMSes from Vodafone asking me to submit my id and address proof. The last time I submitted my id and address proof was in March 2010. Earlier also, I have submitted id/address proof copies couple of times apart from the one at the time of purchase of SIM.

I do not understand why they harass genuine customers like us. They don't seem to have a system wherein they can filter out genuine customers like us and do not bother us to submit the documents every now and then

On visit to Vodafone store, nobody bothers to provide any satisfactory reply to my query as to 'Why should we submit the documents frequently', maybe, nobody is aware because they just say "BHARAT SARKAR KE NIYAM". I do not think BHARAT SARKAR is interested in harassing genuine customers like us. Furthermore, when asked to furnish the copy of TRAI Circulars, the representatives at Vodafone Stores ask us to write to the back-office.

Emails to Customer Center, Nodal Officer and Appelate Authority are never replied except sending an AUTO RESPONSE

im a vodafone custmer my no. is [protected]
i used to use a sms plan in which 1000 sms can be made for Rs.36 monthly recharge. after one month it was automatically switched to another plan
i.e.Rs.1.20 daily rental for 34 sms per day, if 34 sms are not consumed on that day remaining wil b added to next day. ok im happy with this plan . no complaint upto here.
1) Suddenly on Dussera day vodafone has blocked out the sms offer on that day i.e[protected],and charged Rs. 1 for local sms and Rs.1.50 for national sms without any intimation either by message or cal.
2) Vodafone has also charged Rs.1.20 daily rental on that day for which i hav not been given any offer on that day.
3) At the same time vodafone has charged Rs.1.50 and reduced the no. of sms what has remained on the previous plan. it means i hav paid Rs.2.50 per sms on that day.
I hav called to cusmer care four times and no action has been taken and they hav diconnected my cal.
i humbly requesting u to please protect the custemer rights.and appealing for justice.

Dear Sir

I am a Pre-paid customer of Vodafone using[protected]Mumbai SIM) and [protected] (Hyderabad SIM). I can not receive and make calls when I go out of the state to which the SIM belongs. This has been a persistenant problen whenever I go out of the State. Number of complaints to Vodafone Customer Care did not yield any result. I believe there is a software problem in the Vodafone server which has not been corrected and hence the problem persists.

Please do the needful to rectify the problem mentioned above.

D. Solomon Samson
20.10.2010

I jusy got a Vodafone POST-PAID connection dated[protected].It is an UNLIMITED PLAN for 6 montths at [protected]@2499 on my new blackberry,which is now a terrible experience thanks to Vodafone services. It was on the[protected] I received an sms saying I have exceeded a credit limit of Rs 500 ,which has been set by Vodafone.My outgoing services were barred.I went to the Vodafone store as instructed by Vodafone Care and was told my 'unbilled usage' was Rs1463 and that I could pay Rs1000 to resume services.The very next day I get another sms saying I exceeded the limit again.How much longer do I have go through this.
Its a post-paid connection and I should be getting a bill at the end of the month not everyday during the month,
And if its unlimited,why is there a credit limit.
Besides,one particular Vodafone care executive was so rude on the phone,he kept raising his voice.
oh and besides all this, when I went to get the connection,they forgot to tell me to sign on the photograph,so I had to make another trip to the Vodafone store and now my verification process is delayed.
I am appauled by this service.

i am a vodafone customer with number [protected]. The sister of my one friend is P.A of D.C. He is using her name and taking out my call lists from vodafone without my permission and blaikmailing me due to some calls.
is it legal to take out anyones call list without his permission ?
i am not doing any crime n no report against me in police then how he can get my call list by using his sister name.
plz help me.

The Vodafone company provided misleading information to me so that I switch to the Post-Paid connection and thereafter didnt even provide me the so said gift.
Moreover, the Customer Service centre and Nodal officer and Appellate Authority personnel are too apathetic and indifferent towards getting this duly addressed and closed.
Even after repeated reminders on mail and even contacting the Center in person , all I was handed over was a cheap umbrella from Vodafone but no apology was given to me in writing nor does anyone care to do what they said.
I am sick and tired now after months of follow-up(starting from Jun-2010) with these indifferent so-called communications company who have no sense of what/how communications should be done with their customers.
This is the Reference no. that was provided on mail to me by Vodafone Customer care
REF:[protected].
I would like this to be taken up against them and dealt with.

Regards,
Rochak

THERE IS NO REPLY FROM VODAFONE TO MY EMAILS AND REMINDERS

From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 19 October 2010 10:25
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-4
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 18 October 2010 23:25
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-3
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 16 October 2010 09:57
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-2
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 12 October 2010 13:11
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-1
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 09 October 2010 17:48
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

We presently have the following six connections registered in our name.

[protected], 2,3,4 & 5 and[protected].

About a week back, I personally spoke to Ms Lipsa Dhani of your Karelibaug Centre in Vadodara regarding converting our number[protected] from post-paid to pre-paid. She
had asked us to submit certain documents about which we had some confusion.

Myself and my accountant Bhavesh Patel had been calling Ms Lipsa but she never
responded in spite of calling several times.

Today, I sent one of our staff Pramod with relevant documents to your Karelibaug centre.
As Pramod was not able to explain me about the feedback which the lady at the counter was giving, I asked Pramod to hand over his phone to this lady but she refused to talk to me on phone. When I shouted, the lady spoke to me and couldn’t give any reason why she did not want to speak to me.

When I asked the lady to put me over to the centre manager, Ms Lipsa came over the
line and informed me that she did not mind even if we close all the Vodafone connections we have. She also informed me that she is not bound to receive our calls.

Please note that, last week, Ms Lipsa herself called and requested me to give documents for registering 10 prepaid connections in case she falls short of her target.

This means that your people have time to talk to us when they need business and don’t when we need services.

After hearing Ms Lipsa today, I have already decided to cancel the number[protected] which I was planning to convert into a pre-paid connection.

We, therefore, request you to assign our account to a responsible person in your company as we would not like to deal with Ms Lipsa anymore. We also request you to
please employ customer-oriented people rather than those like Ms Lipsa.

Best Regards

SANDIP BHAT (Cell : +[protected] & [protected]
Compressor House
A-409, Ashwamegh Complex
Rajmahal Raod, Vadodara - 390 001
TeleFax : +[protected]

Swenco
Final word in Magnetic Separation
Auth. Dealer
Screw Air Compressors - Dryers - Filters - Receivers
Ind. Pneumatic Tools & Assembly Systems


From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 08 October 2010 22:59
To: 'lipsa.[protected]@vodafone.com'
Subject: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

Why are you not responding whenever Bhavesh calls you?

Do you want me to surrender all the Vodafone connections?

For the last one week I have been only requesting you without
any outcome.

Shall I put my complaint on Vodafone global website?

Sandip
Compressor House
+[protected]

Dear Sir/madam,
Kindly provide my PUK code on Mobile Number [protected] ..

I am vodafone customer for more than 5 years and I am using 2 differnt vodafone numbers. From today morning, I am not able to make call or receive call on both the mobile numbers from my home. Calls gets drop off immediate after dialing. Not able to make any calls. Called customer serivice and they really don't understand the problem and ask me to make many phone changes which is not real problem as I am able to receive/make call if go out about 1 or 2 km from home.