Vodafone India Complaints & Reviews

I am a prepaid subscriber of Vodafone since last few years. Since last two years, I have observed that under the pretext of "BHARAT SARKAR KE NIYAM", I am being asked to submit my id and address documents frequently. Since last one week, I have again started receiving SMSes from Vodafone asking me to submit my id and address proof. The last time I submitted my id and address proof was in March 2010. Earlier also, I have submitted id/address proof copies couple of times apart from the one at the time of purchase of SIM.

I do not understand why they harass genuine customers like us. They don't seem to have a system wherein they can filter out genuine customers like us and do not bother us to submit the documents every now and then

On visit to Vodafone store, nobody bothers to provide any satisfactory reply to my query as to 'Why should we submit the documents frequently', maybe, nobody is aware because they just say "BHARAT SARKAR KE NIYAM". I do not think BHARAT SARKAR is interested in harassing genuine customers like us. Furthermore, when asked to furnish the copy of TRAI Circulars, the representatives at Vodafone Stores ask us to write to the back-office.

Emails to Customer Center, Nodal Officer and Appelate Authority are never replied except sending an AUTO RESPONSE

im a vodafone custmer my no. is [protected]
i used to use a sms plan in which 1000 sms can be made for Rs.36 monthly recharge. after one month it was automatically switched to another plan
i.e.Rs.1.20 daily rental for 34 sms per day, if 34 sms are not consumed on that day remaining wil b added to next day. ok im happy with this plan . no complaint upto here.
1) Suddenly on Dussera day vodafone has blocked out the sms offer on that day i.e[protected],and charged Rs. 1 for local sms and Rs.1.50 for national sms without any intimation either by message or cal.
2) Vodafone has also charged Rs.1.20 daily rental on that day for which i hav not been given any offer on that day.
3) At the same time vodafone has charged Rs.1.50 and reduced the no. of sms what has remained on the previous plan. it means i hav paid Rs.2.50 per sms on that day.
I hav called to cusmer care four times and no action has been taken and they hav diconnected my cal.
i humbly requesting u to please protect the custemer rights.and appealing for justice.

Dear Sir

I am a Pre-paid customer of Vodafone using[protected]Mumbai SIM) and [protected] (Hyderabad SIM). I can not receive and make calls when I go out of the state to which the SIM belongs. This has been a persistenant problen whenever I go out of the State. Number of complaints to Vodafone Customer Care did not yield any result. I believe there is a software problem in the Vodafone server which has not been corrected and hence the problem persists.

Please do the needful to rectify the problem mentioned above.

D. Solomon Samson
20.10.2010

I jusy got a Vodafone POST-PAID connection dated[protected].It is an UNLIMITED PLAN for 6 montths at [protected]@2499 on my new blackberry,which is now a terrible experience thanks to Vodafone services. It was on the[protected] I received an sms saying I have exceeded a credit limit of Rs 500 ,which has been set by Vodafone.My outgoing services were barred.I went to the Vodafone store as instructed by Vodafone Care and was told my 'unbilled usage' was Rs1463 and that I could pay Rs1000 to resume services.The very next day I get another sms saying I exceeded the limit again.How much longer do I have go through this.
Its a post-paid connection and I should be getting a bill at the end of the month not everyday during the month,
And if its unlimited,why is there a credit limit.
Besides,one particular Vodafone care executive was so rude on the phone,he kept raising his voice.
oh and besides all this, when I went to get the connection,they forgot to tell me to sign on the photograph,so I had to make another trip to the Vodafone store and now my verification process is delayed.
I am appauled by this service.

i am a vodafone customer with number [protected]. The sister of my one friend is P.A of D.C. He is using her name and taking out my call lists from vodafone without my permission and blaikmailing me due to some calls.
is it legal to take out anyones call list without his permission ?
i am not doing any crime n no report against me in police then how he can get my call list by using his sister name.
plz help me.

The Vodafone company provided misleading information to me so that I switch to the Post-Paid connection and thereafter didnt even provide me the so said gift.
Moreover, the Customer Service centre and Nodal officer and Appellate Authority personnel are too apathetic and indifferent towards getting this duly addressed and closed.
Even after repeated reminders on mail and even contacting the Center in person , all I was handed over was a cheap umbrella from Vodafone but no apology was given to me in writing nor does anyone care to do what they said.
I am sick and tired now after months of follow-up(starting from Jun-2010) with these indifferent so-called communications company who have no sense of what/how communications should be done with their customers.
This is the Reference no. that was provided on mail to me by Vodafone Customer care
REF:[protected].
I would like this to be taken up against them and dealt with.

Regards,
Rochak

THERE IS NO REPLY FROM VODAFONE TO MY EMAILS AND REMINDERS

From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 19 October 2010 10:25
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-4
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 18 October 2010 23:25
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-3
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 16 October 2010 09:57
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-2
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 12 October 2010 13:11
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-1
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 09 October 2010 17:48
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

We presently have the following six connections registered in our name.

[protected], 2,3,4 & 5 and[protected].

About a week back, I personally spoke to Ms Lipsa Dhani of your Karelibaug Centre in Vadodara regarding converting our number[protected] from post-paid to pre-paid. She
had asked us to submit certain documents about which we had some confusion.

Myself and my accountant Bhavesh Patel had been calling Ms Lipsa but she never
responded in spite of calling several times.

Today, I sent one of our staff Pramod with relevant documents to your Karelibaug centre.
As Pramod was not able to explain me about the feedback which the lady at the counter was giving, I asked Pramod to hand over his phone to this lady but she refused to talk to me on phone. When I shouted, the lady spoke to me and couldn’t give any reason why she did not want to speak to me.

When I asked the lady to put me over to the centre manager, Ms Lipsa came over the
line and informed me that she did not mind even if we close all the Vodafone connections we have. She also informed me that she is not bound to receive our calls.

Please note that, last week, Ms Lipsa herself called and requested me to give documents for registering 10 prepaid connections in case she falls short of her target.

This means that your people have time to talk to us when they need business and don’t when we need services.

After hearing Ms Lipsa today, I have already decided to cancel the number[protected] which I was planning to convert into a pre-paid connection.

We, therefore, request you to assign our account to a responsible person in your company as we would not like to deal with Ms Lipsa anymore. We also request you to
please employ customer-oriented people rather than those like Ms Lipsa.

Best Regards

SANDIP BHAT (Cell : +[protected] & [protected]
Compressor House
A-409, Ashwamegh Complex
Rajmahal Raod, Vadodara - 390 001
TeleFax : +[protected]

Swenco
Final word in Magnetic Separation
Auth. Dealer
Screw Air Compressors - Dryers - Filters - Receivers
Ind. Pneumatic Tools & Assembly Systems


From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 08 October 2010 22:59
To: 'lipsa.[protected]@vodafone.com'
Subject: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

Why are you not responding whenever Bhavesh calls you?

Do you want me to surrender all the Vodafone connections?

For the last one week I have been only requesting you without
any outcome.

Shall I put my complaint on Vodafone global website?

Sandip
Compressor House
+[protected]

Dear Sir/madam,
Kindly provide my PUK code on Mobile Number [protected] ..

I am vodafone customer for more than 5 years and I am using 2 differnt vodafone numbers. From today morning, I am not able to make call or receive call on both the mobile numbers from my home. Calls gets drop off immediate after dialing. Not able to make any calls. Called customer serivice and they really don't understand the problem and ask me to make many phone changes which is not real problem as I am able to receive/make call if go out about 1 or 2 km from home.

Dear Sir

Below mention subject and matter is self sufficient to understand. Till date I have not received any assurance from M/ Vodafone, while approx.Rs.250/- was balance at the time of blocking of my mobile number. Please see the details given below:


Reminder

Regards
S.C.Jha
Post Paid No. :[protected]
Pre-Paid No. :[protected]Not Working)
- Hide quoted text -



[protected] Forwarded message[protected]
From: S C JHA <[protected]@gmail.com>
Date: Mon, Oct 4, 2010 at 9:26 AM
Subject: Fwd: Un-bloking of Mobile no. [protected]
To: Vodafonecare Mum <vodafonecare.[protected]@vodafone.com>




Dear Sir

As per previous discussion and trailing mail had with your customer care executives, I have submitted all the required document again to Vodafone Store on[protected], 20.00 Hrs (Approximately), Vashi, Navi-Mumbai. They have assured me that my mobile number will be activated within 24 hours. When I have contacted your customer care centre on[protected] they have told me that this no. has awarded to other, While I have request you previously that generally I am on tour (outstation) so give me some time to re-submit all the documents..


for your information and records.

Regards
S.C.Jha


[protected] Forwarded message[protected]
From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>

Date: Wed, Sep 8, 2010 at 6:45 PM
Subject: Un-bloking of Mobile no. [protected]

To: "[protected]@gmail.com" <[protected]@gmail.com>





Dear Mr. Jha,

Thank you for your email dated 02/09/10, regarding your Vodafone numbers [protected].

Further to our conversation, we confirm that your query has been addressed.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Mangesh Kurle
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: S C JHA [mailto:[protected]@gmail.com]
Sent: Thursday, September 02, 2010 7:00 PM
To: Vodafonecare Mum (MUM)
Cc: MNG-CSG-VODAFONECARE
Subject: Un-bloking of Mobile no. [protected]

Dear Sir

I have 1 no. of Postpaid and 1 no.of prepaid mobile no. When I have taken this prepaid no. from one of your agent, I have submitted all the required documents , but due to mis-match of signature my prepaid no was blocked and afterthat as per your customer care suggestion I have submitted all the required documents to your representative Mr Ajaj Pathan (your representative), Vodafone store at Vashi (near railway station) . I have also submitted one more sets of same to document for my postpaid no for address change also. I personally request your representative (Mr. Ajaj Pathan) to verify all my signature on every page of documents , several times. He has replied me that " Sir you can go without worry and you will not find any problem like blocking in future". I have requested him several times because generally I am outstation and so that not able to come your Vodafone Store.

But after submission of these documents also till date I have faced forth time blocking from your end, and after contacting to your customer care they have just tell me "Sir there is signature differences in your documents". When I have explain all the sequences of submission of document as stated above they have unblock my prepaid mobile no.(First time Mr. Mahesh from your customer care assure us that I will not find any blocking in future and last/fourth time Mr. Neeraj from your customer told me that this is not possible to unblock my mobile no without submission)

I request you that please interfere this matter, because presently it is not possible for me to re-submit the required documents and also how I can say that this time also this problem not arises (because I have signed all the documents in from of your representative only and he has assure me that all my signature are VERIFIED).

Regards

S.C.Jha
Post Paid Mobile No. [protected]
Pre Paid Mobile No.[protected]




[protected] Forwarded message[protected]
From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Date: Tue, Aug 10, 2010 at 7:33 PM
Subject: : photocopy of Sim Card [protected]..
To: "[protected]@gmail.com" <[protected]@gmail.com>



Dear Mr. Jha,

Thank you for your email dated 04/08/10, regarding your Vodafone number [protected].

Further to our conversation, we confirm that your query has been addressed.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Mangesh Kurle
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: S C JHA [mailto:[protected]@gmail.com]
Sent: Wednesday, August 04, 2010 1:54 PM
To: Vodafonecare Mum (MUM)
Subject: photocopy of Sim Card [protected]

Dear Sir
Find attached herewith the photocopy of Sim Card for your record.

Redards,
S.C.Jha
[protected]


This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.






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I , V.Narasimha Reddy bearing Vodafone mobile number [protected] reside in
Arekere, Bangalore.

For the past 3 months, I am experiencing lot of problems with Vodafone
especially with network. I have been using the connection for the past 5
years. The service has become so pathetic, that it is compelling me to
shift to Airtel, Tata Docomo who are providing decent services.

Even the quality of the call has gone drastically down. Initially , I
thought that it was my phone's fault and so was comprimising on it. I have
changed around 5 mobiles in the past 4 months. I see the same problem and
many of my friends, colleagues experience the same problem with Vodafone.

I have complained to the service desk many times, but there was no proper
response from your customer's desk.

I reside in Arekere Mico layout and work in Whitefield. In both these
areas, I find that Vodafone network coverage is very pathetic. How can I
attend my offical calls, personal calls, emergency calls. Please tell me.

I am just waiting for number portability services option to be launched.

Hi,

I took a new vodafone prepaid connection # [protected] on 1/10/2010. I have submitted documents on 9/10/2010 in Vodafone store, Madhapur, Hyderabad. But they have disconnected my outgoing on 14/10/2010.

When i called to customer care, They said me the reason as " Documents are not submitted". I have submitted it well ahead of 5 days before getting disconnected. They didnt updated my details in my account and I'm suffering because of them.

I have visited the vodafone store in nizamabad district on saturday and registered a complaint# [protected] regarding activation of my number. They said that my number would be activated in the evening of the same day. But sitll my connection is not active. This is the 5th day am suffering with out connection.

Please take a necessary action on them and teach them a lesson. There are many people who are suffering with similar kind of problems.

Regards,
Randeep Kumar V,
[protected].

Vodafone has abruptly preventing prepaid subscribers to see their numbers of their incoming calls. The reason is they have not submitted address & ID proof. Vodafone took this drastic step without giving prior notice to prepaid subscribers. We felt humiliated as we can't view the caller ID as it is disabled. They should given time for consumer to submit it and should have advertised it. They are infringing rights of customers and withdrawing benefits without consideration of their inconveniences. With number portability soon to come, vodafone prepaid customers should now shift their allegiance, in exodus, to a better mobile service provider and teach them a lesson or two.

Dear Sir,

I recveived an email msg from Vodafone that my CLIP had been blocked on 10th Oct 2010. No reason for this blockage was provided by them. I than called up their helpline for the reason and they asked me to submit my identification documents. I had originally submitted by identification documents about 9 months ago and informed them the same, but they said that the Govt of India wanted thhis information again and asked me to visit their gallery in the city and submit. I sumbitted this information on 14th Oct and was assured that the CLIP blockage will be removed in 2 hrs time. In spite of this the blocage still persists. When I called today I was informed to visited the gallery again since my information was not updated by the gallery. I think this is sheer nonsence and vodafone should be penalized for blocking the CLIP without any information to us as well as for harassment of the consumer. Pls advise if we can file a case against vodafone in this matter.

warm regards

Amit Sanghavi

+[protected]

Hello,

I am having issues in online recharge fom Vodafone for my prepaid no.

I had recharged with Rs. 300 on 1st October 2010 and the transaction failed.
i recieved an email stating the same.
But till date the money has not been refunded to the bank.
On top of that when I recharged today through internet, I recieve success message on email for recharge conformation worth Rs. 250.
Yet the mobile is not recharged.

Vodafone customer service is paid now @ 50ps/3 min
Still service is pathetic.
I called them twice and they disconnected my no. midway.

Then they bug you by sending response messages.

Please dont go for Vodafone. They are cheaters!

Transaction details:

1st Oct: MICI[protected]
17th Oct: MHDF[protected]

To Vodafone,

i converted my mobile no. [protected] from a billing to pre paid on 16th october 2010 at roughly 13.30 hrs from the Lower Parel - Peninsula corporate park Vodafone outlet. after making all the necessary payments i was told that within 4-5 hours the billing sim card would get de-activated and then i am required to insert the pre paid sim card and make a Rs.29/- re charge and i can start using the connection. the billing sim card got de-activated by roughly 17.00 hours. i inserted the pre paid sim card at 19.00 hrs however, i was not able to make any call at that point. at 22.00 hours i made a call to the customer call centre and was told that these things are a day end process and my connection would become active from 17th october morning. today on 17th october at roughly 1300hours i again called up the call centre since neither i am getting incoming calls nor able to make outgoing calls. now the call centre executive tells me that some at the vodafone gallery has forgot to send an activation sms and that is why my connection cannot be resumed today. i asked him to connect me to a senior official at the call centre which i think he did but the irresponsible person did not pick up the phone. i headed to the vodafone gallery at lower parel but it was closed. and now when i write to you the connection is still inactive. it is extremely unprofessional for such an organization to behave in such a manner and to take us customers to ransom like this.. we do not have free time to run around your offfices like fools.. none of your galleries have contact nos. and your call centres always give the lousy explanation that they cannot get in touch with the respective gallery and that we will need to go and check it out for ourselves. the timing of these galleries is so pathetic they are open till only 7 in the evening. what do you expect people to do -- shun their offices and work and run to your galleries for something so petty.. i want the connection to be resumed ASAP along with compensation for the time and petrol spent to be subjected to this torture on an auspicious day like dussera where we should be spending time with families rather than run around like this.

Dear Vodafone Care,

I am Ravinder Kumar from Bangalore. 1 month back I have taken a Vodafone prepaid card from a shop in Malleshwaram named Maheshwari Travels with contact no.: [protected] & 41281009. I have submitted all my documents required for it to him.

It was active for 1 month and now all my outgoing calls have been barred. I even didn't receive any message from Vodafone for it.

Even after submission of all documents, I am suffering from this problem. Now they want me to go myself and submit the documents self. I am working person and can't spare time for all this. He is your distributor and this is supposed to be his work. What if I would have used this vodafone number for terrorist activity, since it was active for 1 month.

Kindly activate the my number soon and some action should be taken against the shop owner because of his negligence in distribution of number and inconvinence caused to me.

It lowers the reputation of vodafone services and I accept some action will be taken against your distibutor and will activate my number.

Details of my sim card:
My phone no.: [protected]
SIM No.:[protected]
IMSI No.: [protected]

I think this details will be enough for you to chase the distributors, as you might have the track of distributors to whome the sim cards have been given.

Kindly activate my number soon.

Looking forward for a positive response from your side.

Ravinder
[protected]

My mobile number is [protected].
Last Month i found that a sum of Rs30.00 was deducted from my prepaid Account as a caller tune charge. When I contacted service provider I was replied that I have opted for activation of the caller tunes for amonth. I was sure that I have not voluntarily opted for the same.
The Funniest thing is that if Some one has balnce less than Rs30.00 they deduct per day Rs1.00 and if more they deduct the...

Respected Sir,

As i found a new Mobile connection from Vodafone in Maharashtra circle No Is [protected]

i was user of vaodafone in gujarat since last 8 years so i admire that i will surly get good service as i was received over there and i decided to continue with the mobile subscriber

As i found that becoming costumer facing lot of troubles by using the service At maharashtra circle major in network

so i was lonched the complain after start my connection that i am not getting your coverage in particular area they replied that priorly we were good but due some temporory problems we will be porfect agin within 1 month, after one month gone again i called faor the same complain as the problems was not resolved

they replied that by 1st october they will better again as the faith on the subscriber since last 8 yr i again keep patiants but still i am facing the same problems so i was forced to drope a complain

please do needfull

sandip Desai
[protected]

Dear Sir,

Greetings

Please note my mobile number is [protected], my problem is that every day my balance getting deducted as some services has been activated without my knowledge, request to remove all chargeable services immediately, I have also spoke with customer care but no one can help me out or speak on my number.

With Love and Best Wishes...
Vinay Rajindra