Vodafone India Complaints & Reviews

Address: Visakhapatnam, Andhra Pradesh

1. My name is Vishnu Kushwaha and my VIsakhapatnam Vodafone no. is [protected].
While travelling from Visakhapatnam to DElhi via train 0n 15 Aug 10 i realised that i am unable to send SMS from my mobile inspite of balance of over Rs. 130 in my account.

2. I had balance of paise 85 in balance account 1 since last two months and for the last two months i had been travelling to DElhi and VIzag ocassionally. Whenever i charged my mobile the balance was always increased in balance account 2. I had not subscribed to any vodafone callertunes or any other prepaid service for last 08 months.

3. On monday 16 Aug 10 i gave a call to vodafone DElhi [protected]and they told me to refeed my service no, switch off the phone, remove the SIM card and reinsert again and switch on the phone. As the problem persisted thay told me to contact VOdafone Visakhapatnam to reslove the matter. So i called up vodafone vizag no.[protected] and i explained the problem and told that my balance account 1 has Rs -9.50 and balance account 2 has positive balance(Rs +150) and everytime i sent an sms or call the money was deducted from my balance account 2 always.

4. The interaction with all vodafone customer are mentioned below and problem has not been resolved yet.

a) 16 Aug 10 - Informed [protected] Mr. Venkat at 1400 hours and i was told by end of the day problem will be resolved and excess sms billing will be corrected.
b) 17 Aug 10 - Informed to [protected] at 1000 hrs as problem was not resolved and supervisor Mr Madhu told that in 24 hours problem will be resolved.
c) 18 Aug 10 - Informed to [protected] at 1200 hrs as problem not resolve and spoke to Mr. Madhu and Manager Mr, Srinet and assurance was given that problem would be resolved by end of the day, else i can inform [protected] to address my grievances.
d) 19 Aug 10 - Excess sms charges adjusted and balance account 1 had Rs. -2.60. I was still not able to send SMS. Problem not resolved. Called up at around 1000 hrs and explained the problem to Mr. Shyam and he did not connect to Mr. Madhu / Mr. Srinet as thay were in meeting. Called up at 1245 hrs and explained the problem to Miss ......... and she did not connect to Mr. Madhu / Mr. Srinet as thay were in meeting.
e) Called up [protected] several times since but only prerecorded voices heard and never got connected to operator.

5. From 17 Aug 10 onwards i was put on hold ,average time 30 min. They never gave me complaint no. inspite of telling to various operator / supervisors / manager. Every time i called up i had to explain the problem to every operator and they would give reply that my balance is -ve. Every time i had to tell all operator the story mentioned in para 2 and it was system technical error and they have to rectify it.

6. The attitude of Vodafone service provider is pathetic and they are least bothered about the customers.

REgards
vishnu

Aug 13, 2020

Complaint marked as Resolved

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S

SUKANYA

from Bengaluru, Karnataka

Vodafone — not able to send text messages

iam not able to send any text messages from past two days ...
this is fifth time happening like this...before one week same thing happened but it was once in 24hrs ...it automatically got solved...now from two days i am unable to send messages...
customer care is very poor in service...

regards
sukanya
mobile no.[protected]
bangalore-26

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B

bharadwaj karthik

Vodafone — unable to send text messages

Hi iam karthik...iam not able to send messages from yesterday night.message is not getting saved in the outbox."message not sent "is shown.I've refreshed the message center number too.but iam getting the same problem.please provide a solution for this.iam using nokia 3110 model phone.

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P

peejay

Vodafone — texts not being sent

Iam on vodaphone network and at weekends i mostly have free text well how comes when it is free texts the text dont get delived or get sent at all? Iam sick and tired of this happening nearly every weekend!! and the signal fails most of the time!! I hope you can help me with this problem
Your sincerely P.Elwood (Mrs)

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K

Keerthi Ch

from Pedana, Andhra Pradesh

May 22, 2011

I am really getting vexed up with your services.You have given me a customer care number 111 in the vodafone site and i am unable to talk to any customer care executive.You are more interested in coming up with your business offers and there is absolutely no place for the user to ask for clarifications here.Really very irritating!!!

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A

akkibharath

from Mumbai, Maharashtra

Jun 5, 2011

Truly Irritating, Very BAD service !!! and that new 3G its really sucks.

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Address: West Delhi, Delhi

hi its me deepak

1-2 months before i got a call from " live wire call centre services pvt. ltd. h-1, c block community center, naraina vihar, nr. gurudwara, new delhi 110028 , ph[protected]

they gave me offer of vodafone new sim in 250 security charges and said i will get 20000 sec free + 5000 sec free for 6 months + i will get one no. free on which i don't have to pay for calling.. the no. i got is [protected] which is being used by my father
when i received the bill next month i found no 5000 sec deducted and no. i gave them for free also billed...

i have phone no. of that person who called me-[protected] and his name is either aman shukla or amit sukhla..... company is not picking up the phone. and this person has cls this sim.
so i advice ki atleast bhartiya janta... vodafone ki service leni band kar do.. kyunki yeh muh udha kar kisi ko bhi agent bana deti haiiii. asli frouad to yeh hai. if any vodafone executive want to talk on this matter pls call on my no. [protected]...... waise bhi mujhe epata yeh vodafonee wale ssaleeee kisi ke saage nahi hotee...

Aug 13, 2020

Complaint marked as Resolved

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Address: SAS Nagar, Punjab

Dear Sir/ Madam

I have vodafone prepaid connection with no.[protected] , but i am very frustrated with the services of this connection ,I am geeting the messages that i have given the request for the va- femina tips & caller tones which i never given to the vodafone .Charges for the same is deducted from my balance , but it crosses the limit on 14.08.2010 when a bengali tone installed on my phone , can some body told me that how can a punjab resident request for the bengali tone . I try to contact the customer care on 111 & 121 but there was no customer care , i think it should be customer killer

THIS CALLER TONE IS HARRASMENT FOR MYSELF & MY CALLERS AND IN FRUSTRATION I AM NOT RE -CHARGING MY CONNECTION.

THERFORE IF ANYBODY IS VIEWING THIS COMPLAINT THEN PL. REPLY.

Thanks
Vishal Mehta

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R

rashijhang

from Nashik, Maharashtra

hi
m rashi using vodaphone services, my number is [protected]
vodaphone deducted 30rupees for some va femina service which i din activate n i hv tried callin [protected] bt in d ivr system i m just unable to speak to an advisor or customer care executive, i hv tried enuf niw.plz do sumthn . i m tired of callin the ivr n nt gettin n advisor
to talk to.

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A

arunagolconda

from Kharagpur, West Bengal

Hi, I totally agree with your complaint. It happened with me too (I have a prepaid Vodafone service too). Two months ago they have sent a message about a cricket updates and asking for pressing some button to get the updates on some cricket match. And within few hours they started bombarding the cricket match updates. I don't even know where is this match going on since I don't like cricket and I never bother who is playing and where. The next day they sent a message saying that they have deducted Rs.5/day for the cricket updates. I thought it would stop after a day or two but they kept sending these messages and kept deducting money Rs5 for each day. I am in IIT and was having my final exams at that time so I didn't find time to call them up. After 5 days I called and asked why they are sending these messages and charging me without my permission. They said I have replied to their message and requested for the cricket match updates. I really have to argue with them for a 15 to 20 minutes. They said they will not return my money but will deactivate the service. They charged me Rs25 for five days of cricket updates. I told them I never want any extra services ever and never send any messages. They were quite for few days and in the last week they sent me message saying that they are deducting Rs30 for a Bengali Caller Tune. I called them and asked why they are charging the money when I never requested the service. They said I have requested for the service and that is the reason they have activated it. This time I had to really quarrel with them to deactivate the service. I told them they are cheaters and stealing the money illegally. They have deactivated the service and after three day they sent a message again saying that they are charging Rs 15 for a specific song that I requested for and Rs 30 for the caller tune. They have deducted total Rs.45 from my prepaid account. This time I called within few minute when I saw the messages. Initially my call was disconnected automatically after going through sub-menus without answering by anyone. I have tried again, this time it was answered by someone but they are so clever they have included some noise in the conversation so that the details are missed. I have argued so much about the messages and about the way they are cheating people. They are so blunt in their manner and said they will not return any money back to me and told to do whatever I like to do. There is no other option for me but to disconnect the service. But I don't want to leave them like this since the amounts they are reaping are not small. As a community we should do something about it. So, I am willing to work with someone who also facing the same problem like me.
Please contact me: [protected]@yahoo.com.
aruna

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Address: Bangalore, Karnataka

My mobile number is [protected]

This is regarding the Recharge of 95 internet plan.

On 10/08/2010 my sim card got blocked so on 11/08/2010 I visited the Vodafone store in double road Bangalore and took new sim card and paid 95rs for internet package. But the executive did not recharged and suggested to send message ACT VL to 144 and then next day I came to know that the he has not recharge. Then he recharges it on 12/08/2010.

After that I use internet and then after the amount got deducted from my balance and it was almost 160.00 then I again visited to the same Vodafone store and I spoke to the executive ajay and he told it will refunded in next two days.

But this problem was accuring and was not able to make any calls and sends messages. So I recharged 80.00 but that also got deducted.

Then on 14/08/2010 I again visited the same store and executive nandini raised a complaint and then I got the refund but my problem did not resolved. The amount was deducted again and again.

Then on Monday 16/08/2010 the executive nandini promised that this problem will be solved within 24 hrs but it did not happen.

On 17/08/2010 Nandini told that some Vodafone CC have activated and then I told to deactivate and also told to deactivate internet ,

But still my problem has not resolved.

I am facing the same problem.

I am not using any internet application then also amount is deducting from my account, I am unable to make any call and not able to send the message.

This problem is mainly due to the person who has not recharged on the same day when I paid him the money, and his name is Sony.

I am visiting the store every day since my sim got blocked I am totally dissatisfied with the assistance given by the store executives.

Could you please check and resolve my issue.

Awaiting for a quick response.

Aug 13, 2020

Complaint marked as Resolved

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Address: Bahraich, Uttar Pradesh

I am Suneet having mobile no.[protected], want to share my experience regarding vodafone mobile services. From last six months i am not getting my bills. So it is my responsibilty only to find out the amount of the bill and make the payment before the due date. Today i.e. on 18/08/2010 while talking to customer care i came to know that i have been receiving the bills and when i complaint about this, the executive very arrogantly advised me "IF YOU ARE NOT SATISFY WITH THE SERVICES BETTER YOU CHANGE THE OPERATOR". I was not knowing the vodafone dosen't required the customer. This is worst service i have ever received from any kind of customer care executive. I am surprised that now vodafone has started recruiting such a layman who doesn't have etequettes and manner to talk to the customer. Kindly do the needful to avoid the reoccurance of this episode to any other customer.

Aug 13, 2020

Complaint marked as Resolved

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Address: Uttar Pradesh

HI, I VIVEK MISHRA MOBILE NO. [protected] HAVE ALREADY FORWARDED MY COMPLAIN ON THIS COMPLAIN I.D. BUT NO RESOLUTION HAS BEEN PROVIDED ME STILL. THE COMPLAIN WAS ACTUALLY ABOUT THE STORE MANAGER MR. JATIN ASHRA AT VODAFONE STORE GAUR GRAVITY MALL , INDIRAPURAM NYAY KHAND 2 GHAZIABAD . AS I THINK THAT THE COMPANY DON'T WANT TO TAKE ANY ACTION AGAINST HIS STAFF. I HAVE MADE A COMPLAIN EARLIER TOO THAT WAS ON 12 , AUG. 2010. AND BY THE CUSTOMER CARE EXECUTIVES, I CAME TO KNOW THAT IT WILL ONLY TAKE 48 HRS, TO RESOLVE MY PROBLEM. BUT IT IS TOO LATE IT HAS PAST 120 HOURS. MY MAIN CONCERN IS THAT MR. JATIN HAS FORWARDED MY REQUEST TO MIGRATE MY NUMBERS FROM POST TO PRE . BUT IT HAS FORWARDED ON 16,AUG WHEREAS I HAVE MADE THE PAYMENTS ON 13,AUG . ONE OF MY NO. HAS BEEN ACTIVATED BUT IT IS USELESS. AS IT IS A FAKE SIM . I DON'T KNOW THAT TO WHOM HE GAVE MY NO. AND WHO IS PRESENTLY USING THIS NO.? IF THE PERSON WHO IS USING MY NO. DO ANY MISCHIEF OR ANY CRIME . THERE WILL BE NO MY RESPONSIBILITY . MR. JATIN WILL BE TOTALLY RESPONSIBLE FOR THAT ,. HOWEVER MR. BHUPENDRA HAS ISSUED ME THIS SIM BUT HE DID THIS UNDER DIRECTION. OF MR. JATIN. ASHRA PLEASE PROVIDE ME IMMEDIATE RESOLUTION.

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

Dear Sir

I, Swagata Dey, from Kolkata owns a Vodafone pre-paid mobile connection with the number 983xxxx220 (Phone number purged to retain the confidentiality) for the past 5 years. Recently, I had a dreadful experience with Vodafone which is compelling me to change my service provider.

On 25-July-2010 (Sunday), Vodafone sent me an sms surprisingly quoting "You have been charged Rs 30 for Caller Tune Activation and Rs 15 for Song selection option". When I called their Customer Care (CC), the executive told me that I have pressed " * & 9 " to copy this song while calling a number. I denied completely revealing the fact that I hate these services very much, but he kept on saying same line. I escalated the call to the senior, but there was more rudeness in handling my call. This did not return my money which was deducted by their faulty system. The guy said if I disconnect, that will hardly matter them. In the end, when I asked them to take complain against their faulty system, they denied to take and cut the call.

From that moment I have decided to discontinue their service. A year back, similar incident happened with my husband who owns an Airtel connection, but the customer care understood the sensitivity of the customer and returned back the money within 24 hours. This proves how much aggressive strategy you adopt; still Airtel is very much connected to its customers.
But Vodafone is miserable and unreliable; they commit mistakes and then blame customers for the same without showing any interest to understand the core problem. As revenge, I am going to do one good thing which I will share few days later once I disconnect them completely.

Thanks for listening, hope this post gives an insight.

Swagata Dey
983xxxx220

Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

As with a previous gentleman whose message I quote below I too am facing problems because Vodafone thinks the address has not been verified. Address proof was provided at the time the SIM card was collected and verified against the original. Furthe, the address was verified by a representative in person at my home. I receive calls and smses from Vodafone saying that services will be restricted (which they are now) if I do not call. I did and the rep told me that there was no problem and still services have been restricted.

Vodafone asks for private information regarding financial status which is really none of their business. So much hassle for a simple phone connection. I am waiting for a wee before I throw the sim card and get a new connection.

This is no service at all.

V. Sarma
25767365

_____________
regarding verification of address
sir,
i have to state that we have already provided the address proof and verification to vodafone.as we belong to up(e) and every time ur people cutoff the connection of our mobile enquirng about the address verification.If this type things will happen again and again then we will take the vodafone sim.please look into the matter as soon as possible try to resolve our problem.

anil kant varshneya
1-a-15, obar colony obra.
[protected]

Aug 13, 2020

Complaint marked as Resolved

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R

raji

from Bellampalli, Telangana

Vodafone — address verification

sir/madam
i want to know what address i submit at the time of to buy my vodafone sim card, my number is [protected]

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Address: Siwan, Bihar

I AM AMIT KUMAR, A STUDENT OF I.S.c AND I AM USING PREPAID CONNECTION OF VODAFONE AS WELL AS IDEA COMPANY. I AM GETTING TOO MUCH DISTURBANCE FROM A VODAFONE MOBILE NUMBER (+91-[protected]) FROM LAST FEW DAYS. THIS PERSON IS SENDING ME ALMOST 500 UNWANTED AND VERY BAD MESSAGES OF MY NUMBERS. FIRSTLY THE MESSAGE CAME ON MY NUMBER: [protected] (IDEA) AND WHEN I CALLED THIS NUMBER WITH MY VODAFONE NUMBERS: [protected], [protected] (both vodafone), THE MESSAGE ALSO STARTS COMING THESE NUMBERS ALSO. THAT PERSON REJECTS THE CALL WHEN I CALL HIM AND REFUSES TO TALK.. THE VODAFONE CUSTOMER CARE ALSO REFUSES TO TAKE THE COMPLAIN AS I TRIED IT BECAUSE THE NUMBER: [protected] IS ALSO OF VODAFONE COMPANY. THE COMPANY IS ALSO NOT TAKING ANY ACTION AGAINST THIS PROBLEM. SO, PLEASE TRY TO SOLVE IT AS SOON AS POSSIBLE.

WITH BEST REGARDS,
AMIT KUMAR
SIWAN (BIHAR)
Mob. [protected], [protected]

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Address: Chennai, Tamil Nadu

Dear sir/madam

i buy a post paid connection on[protected] at Vodofone store-palavkkam ,chennai-41, i paid 551 for activation,but still i am not get activation[protected] ,time 1.54pm)vodofone committed within a day activations complete,but now they didn't take proper actions, i directly went and visit the vodofone members,still they are gave irresponsible statements
so please do the needful

regards
rajesh kannan
[protected]
chennai-41

Dec 14, 2016

Complaint marked as Resolved

Verified Support

Feb 14, 2012

Vodafone India Customer Care's response Hello Kalsi,

We regret any inconvenience caused. Please share your number with us here http://bit.ly/Asz6pU We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care

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K

kalsi98

from Kolkata, West Bengal

Feb 13, 2012

Vodafone — delay in services committed

i had transfer my telecom service from prepaid to postpaid on 20th january 2012.. and was committed 100 free msg+500 local minutes+1 vodafone no. free from lifetime.

neither of those commitments are fulfilled and i have been billed a amount of Rs.700 due to negligence from the service provider.

i had called the customer care more than 100 time , they always come up with a reply - your services will be activate in 72 hours.

today when i called they said that there is no such service on your number..

their are difference in opinion in the company only.

and i as a consumer is suffering.
don't know who will solve.

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kalsi98

from Kolkata, West Bengal

Feb 13, 2012

Vodafone is cheating customer.

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Address: Gurgaon, Haryana

Dear Team,

I had placed a request for converting the PrePaid to Post Paid conversion on 11th August @ 1030 AM.
I paid the required deposit, installation charges and caution money to the Vodafone stores in JMD Mall near Sikandarpur. Receipt No[protected].
Vodafone Number - [protected]
I was told that it will be activated within 48 hours and till date the services have not been activated.
The VODAFONE executives are collecting money and not registering the SIM this is the information that I got from Vodafone Customer Care. ....HAPPY TO HELP.

Can you please look into this complaint please.

Thanks and regards
Vinod
email - [protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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P

padam chand gupta

from New Delhi, Delhi

Vodafone Post Paid — services not provided properly

I have a connection no.[protected] and I am posted in U.P. south i.e mathura hatras road rural area,
there is connectivity is poor & i request for details bills sent to my new address i.e state bank of india, raya, mathura-hatrasroad, U.P. but they have not listen and I take a add on connection for my son no.[protected] for life time post paid i.e. only for incomming/or rairly outgoing for the purpose of traceable easyly but happen they charge monthly clip charges so many times requested but they have not listen till date and services is closed, I request for please restore my services and adjuste/regenerate the actual bill and i have paid through credit card/or by dft./or cheque/or cash
as desired by you.

thanks

p c gupta

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S

Sudhansu Sekhar Sabat

from Bengaluru, Karnataka

I have applied for a postpaid sim from Vodafone from 15th June 2009, and till yet the sim is not activated due to negligence of their staff. Currently i am using a card which is out of state and i paid a high amount of Roaming charges. I inform this issue most of the time but there is no action have taken till yet. Now i thought that i have getting so many problems to get connection then when i get the connection how will be the response for any kind of my problem that the customer care give.

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Address: Maharashtra

Hi,
Iam vodafone mobile user. I have been using vodafone mobile service since
year 2008. My present mobile no. is +91 [protected].

I have two case id`s ([protected] and [protected] with Vodafone - Maharashtra)
Issue 1 : I was charged for calling the Vodafone toll free number(198)
Issue 2 : My GPRS usage timings do not tally with information provided by
the customer support agent
Issue 3 : My cell number([protected]) is barred from calling the customer
support for 15 days.( The customer support agents and supervisors
intentionally disconnected my calls, which made me to call the customer support
again and again leading to the barring of my cell number)

Vodafone Customers are confused by pausing the hold tone for long time and also during the transfer of call to any supervisor, the call is intentionally disconnected.

I was promised a call back from the vodafone Maharastra(India) back-end
customer support manager but even after 3 to 4 days of the promised call
back time, there was no response.
When I called in the vodafone customer care again (10th August 2010), the
customer support supervisor promised that I would get a call back from the
backend customer support manager manger within 24 hours. As promised, Just
for the formality of call back( 11th August 2010), I got a call(single ring)
and before I could pick it,the back-end customer support manager
intentionally disconnected the call and then I received a message from
Vodafone stating that " I couldn't be reached..". This has happened many
times before.
Later(on 11th August 2010), I got a call from the Vodafone backend customer support manager and promised me that they will refund the charges (issue 1) withn 24 hours and lift the ban on my Vodafone mobile number(91 [protected]) from calling the custmer care(issue 3) within 12 hours.
But till date (15-Aug-2010) there is no response form Vodafone in this regard.

Since 15 days Vodafone is being very dishonest and fooling with me . I m totally upset in this regard.
.

So, I kindly request you to help me in this regard.

Regards
Siju Thomas
Ph : [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Delhi

i m using vodafone postpaid plan of monthly rent 325rs in which i m getting 700 minutes free but i recently see advertisement of new plan of same monthly rent (325rs) but giving 1000 minutes free

i requested to migrate but they refused.............. they want m to take a new sim for that plan.....................

according to T.R.A.I there is no need to take a new sim for new plan we can get it on the old sim to ......................

please help m.................................. my number [protected], my name ...karan dania

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Address: Punjab

i have a no [protected] its a postpaid connection when i purchased this number saleman ask u can change this plan so itake 0 rental internetconnection now vodafone office dont change this plan ,he say its 0 rentel data cable but same date when i purchased this connection also my freind take [protected] in same plan but vodaphone store how change his plan into125/but vodafone dontchange my plan

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Address: Pathanamthitta, Kerala

Vodafone is sending a lot of service message & once i accidently pressed the retreived button once, hereafter every month they are deducting monthly rental charge without asking a confirmation. I tried several times in customer care, but there is no option regarding such deactivation. They are purposely trapping the customers in such a way with their many such services. So we need an immediate action against such trap as i can't afford such charges. More over my mob is not supporting tha web services as i haven't took web service till this time.
They are purposefully trapping the customers in such a way & many people getting trapped by this type of numorous calls/mssgs with out asking any confirmation dialogue. Immediate action required as they can provide a confirmation dialogue box before finalising any service or appoint a customer care executive for attending such complaint calls. The system generated customer care are not supporting the deactivation of such problems.
Vodafone is simply trapping & exploiting the customers.

Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai Suburban, Maharashtra

My no. is [protected],
I had registered my DND atleast 7 months back, still getting all unwanted sms and calls.
As soon i want to lodge complain on their toll free no. the executives doesn't listen properly, instead they reply that this problem will be sorted out within 21 days which never comes. I have received sms from,TD-SangamCh, twice on 13/08, [protected] regarding Tarot reading on13/08, LM-ROSHNI on 13/08,12/08,11/08, LM-GJTCI on 13/08, 12/08,11/08,09/08,05/08, Td-ICICI_L on 12/08,04/08,Vm chinese on 11/08, TM-SUNDARAM on10/08, and many more.....
Please instruct me the remedy against this nonsense market related calls and sms.

Regards,
Abhijit Ghatak

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S

soni91ajay

from Lucknow, Uttar Pradesh

Vodafone — Unwanted SMS and Calls

Vodafone Number : [protected]

I am getting unwanted calls and messages from this number.
I want the details who the person is and I want the details for it.

My E-Mail Id is: [protected]@gmail.com

Kindly let me know about it. Thanks in advance.

AJAY SONI

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Address: North Delhi, Delhi

Dear sir,
can you give me detais o[censored]ser & mobile number of this number "[protected]" please send me the details my e-mail address [protected]@ymail.com . i am waiting for your reply
reply as early as possible......

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Address: Haryana

On 13th April'10, I had given written application and photocopy of my driving license for surrender my vodafone number [protected] at Gurudwara road Gurgaon's office . That time executive accepted my request but not given any acknowledgment. Today (13th Aug'10), I got a call from [protected] and the guys was asking that my bill Rs. 300+ pending for [protected] number. When I surrendered number, I had already paid extra amount. Again, I made a call on 111 and mini store vodafone but they all are asking that my connection is still working.

Still, I'm very surprised that I have already surrendered number but number is still working and guys asking for bill amount.

Kindly solve this matter.

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Address: New Delhi, Delhi

i vivek mishra mobile no.[protected] went to vodafone store at gaur gravirty mall indirapuram nyay khand 2 on 11,AUG,2010 to migrate my numbers from postpaid to prepaid . I REACHED THERE AT 11:30 A.M. AND WAIT FOR 2 HOURS FOR MY TOKEN NO. MR. AMIT HANDLED ME AND HE MIGRATED MY ONE NO. INTO PREPAID BUT WHEN I ASKED TO MIGRATE MY OTHER NUMBERS HE TRANSFERRED ME TO STORE INCHARGE MR. JATIN ASHRA AND HE REFUSED TO CONVERT MY NUMBERS AND HIS WAY OF TALKING WAS NOT SO GOOD. I REQUESTED HIM AGAIN AND AGAIN BUT HE PAID NO ANY HEED TOWARDS MY CONCERN AND SAID ME THAT NO ONE CAN SOLVE YOUR PROBLEM YOU ONLY CAN CALL TO CUSTOMER CARE AND IT WILL BE TOTALLY USELESS. I REALLY HARRASED DUE TO HIS BEHAVIOUR . AND HIS BEHAVIOUR WAS SAME FOR OTHER CUSTOMERS WHO CAME THERE TO CONVERT THEIR NUMBERS FROM POSTPAID TO PREPAID . I HAVE ALREADY REGISTERED MY COMPLAIN BY CALLING TO CUSTOMER CARE AND MY COMPLAIN NO. IS[protected] BUT NO ANY RESOLUTION HAS BEEN PROVIDED ME . I JUST WANT THAT MY PROBLEM MUST BE TAKE SERIOUSLY AND TAKE NECESSARY ACTIONS TO MR. JATIN SO THAT HE CAN NEVER MISBEHAVE AND MISGUIDE ANY OTHER CUSTOMER . IF NO ANY ACTION WILL BE TAKEN I WILL COMPLAIN TO CONSUMER COURT . AND I ALSO WANT A FEEDBACK CALL FROM THE COMPANY AND ITS FEEDBACK SO THAT I CAN KNOW THAT WHAT ACTIONS HAS TAKEN TO SOLVE MY PROBLEMS . KINDLY SOLVE IT AS SOON AS POSSIBLE . REGARDS: VIVEK MISHRA MOBILE NO.[protected]

Aug 13, 2020

Complaint marked as Resolved

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V

VIVEK THE BEST

from Pune, Maharashtra

PLEASE PROVIDE ME RESOLUTION AS SOON AS POSSIBLE . THE COMPANY HAS NOT PROVIDED ME ANY RESOLUTION.

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Comment Guidelines

Address: Gurgaon, Haryana

I have been shifted to AWHO, Sispal Vihar, Sector-49, Gurgaon.

There is network coverage problem. I can't talk to anyone while at home.

I reported this problem to customer care. They are telling, the problem will persist for atleast 3 months.

Its not possible to change the number. Please do needful.

With Regards
Deewakar Kumar

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A

AMIT JAIN

from Surat, Gujarat

Dear Sir,

Till now my problem is unsolved and now I am now fed up. I cannot keep more patience.

I was told by your executive that your company will get a final solution to this problem by the end of March'09 and for the time being I would be provided with an instrument which will enhance network coverage in my mobile handset and I was promised that I will get that instrument within 3-4 days. But today 10 days have passed and I am yet to receive that instrument. I am still out of coverage throughout the day and presently keeping a mobile phone is of no use for me.

My business and personal life is getting highly effected.

Sir, I am a vodafone customer since 5 yrs and have always paid my bills regularly and I feel really sad to experience that a customer who is more than 5 yrs old is getting this type of treatment from your company.He keeps on mailing and mailing and complaining and complaining and in return he gets only promiseses from your company and its executives and officers and no action from your end to help the customer.

I am mailing you since 8th Jan'09 and today is 18th Feb'09. This means I have waited for 40 days for a solution from your end which I have not got yet.The only solution which comes to my mind is either change my office (which I cannot do) or change my service provider (which I definately can do, under these circumstances, where I am nowhere at fault and where I am not getting any kind of cooperation or service or help and response from my current service provider).

I would also like to infom you that my office is situated at the heart of Ring Road. Its is not situated underground or away from the city.There is good network coverage of Idea, Reliance and Airtel at my office.The only company which does not have its network here is Vodafone.So I think that there is no point in continuing with Vodafone and there is no point to remain out of coverage all the times and getting complains from family, clients and business associates and loosing a lot of money and incurring losses only because of remaining out of coverage.

Sir, I would like to discontinue using your services.Pls let me know the necessary formalities.Also pls let me know the names and e mail IDs of higher authorities of customers' care so that I could let them know the circumstances which forced me to change my service provider.

Regards...

Amit Jain
[protected] [protected] [protected]

[protected][protected][protected][protected]

----- Original Message -----
From: AMIT JAIN
To: parveen.[protected]@vodafone.com ; [protected]@vodafone.com ; VODAFONE
Sent: Friday, February 06, 2009 8:01 PM
Subject: Re: PLS HELP--VODAFONE NETWORK PROBLEM

Dear Sir,

Pls help !!!

I am using your services since 5 yrs

Its now one month since I am complaining and my complain has not yet been attended.

There is no network problem in so far as Airtel, Idea and Reliance is concerned in the place where my office is situated.

I am sorry to say that I am not getting proper response from your side even though I have sent you a number of mails and if this is continued and if I do not get a proper solution for my problem asap I am sorry to inform you that I will have to change my service provider.

Regards...
Amit Jain
[protected] [protected] [protected]

[protected][protected][protected][protected]

----- Original Message -----
From: AMIT JAIN
To: parveen.[protected]@vodafone.com ; [protected]@vodafone.com ; VODAFONE
Sent: Friday, January 23, 2009 4:18 PM
Subject: Re: PLS HELP--VODAFONE NETWORK PROBLEM

Dear Sir,

Still my problem is not resolved

Regards...

Amit Jain
[protected] [protected] +[protected] [protected]

[protected][protected][protected][protected]

----- Original Message -----
From: AMIT JAIN
To: parveen.[protected]@vodafone.com ; [protected]@vodafone.com ; VODAFONE
Sent: Friday, January 16, 2009 5:38 PM
Subject: Re: PLS HELP--VODAFONE NETWORK PROBLEM

Dear Sir,

No reply or action from your end.
My first mail in this regard was on 08.01.2009 and till now I have not got any response from your side.
Please help me.

Regards...

Amit Jain
[protected] [protected] +[protected] [protected]

[protected][protected][protected][protected]

----- Original Message -----
From: AMIT JAIN
To: VODAFONE
Cc: parveen.[protected]@vodafone.com
Sent: Monday, January 12, 2009 12:32 PM
Subject: Fw: PLS HELP--VODAFONE NETWORK PROBLEM

Regards...

Amit Jain
[protected] [protected] +[protected] [protected]

[protected][protected][protected][protected]

----- Original Message -----
From: AMIT JAIN
To: VODAFONE ; [protected]@vodafone.com
Sent: Friday, January 09, 2009 6:02 PM
Subject: Fw: PLS HELP--VODAFONE NETWORK PROBLEM

Dear Sir,

fyi again

Regards...

Amit Jain
[protected] [protected] +[protected] [protected]

[protected][protected][protected][protected]

----- Original Message -----
From: AMIT JAIN
To: VODAFONE
Cc: PINKU
Sent: Thursday, January 08, 2009 3:37 PM
Subject: PLS HELP--VODAFONE NETWORK PROBLEM

Dear Sir,

I am using Vodafone/Hutch services since 5 yrs as a post paid customer.My Mobile Number is [protected].
I am having my office at 1089/90, Ambaji Market, Kamela Darwaza, Ring Road, Surat.

I have never faced any problem at my office so far as network of Vodafone is concerned. I used to enjoy really good network service of Vodafone at my office. But since last 3-4 months, there is no network coverage of Vodafone at my office.I am out of coverage for the whole day.My business and personal life is getting highly effected because of no network of Vodafone at my office.

Pls take necessary action in this regard asap.

Regards...
Amit Jain
[protected] [protected] [protected]

Reply

R

RAKESD BELWAL

from Mumbai, Maharashtra

VODAFONE NETWORK COVERAGE
Dear Sir,

Till now my problem is unsolved and now I am now fed up. I cannot keep more patience.

I was told by your executive that your company will get a final solution to this problem by the end of March'09 and for the time being I would be provided with an instrument which will enhance network coverage in my mobile handset and I was promised that I will get that instrument within 3-4 days. But today 10 days have passed and I am yet to receive that instrument. I am still out of coverage throughout the day and presently keeping a mobile phone is of no use for me.

My business and personal life is getting highly effected.

Sir, I am a vodafone customer since 3 yrs and have always paid my bills regularly and I feel really sad to experience that a customer who is more than 5 yrs old is getting this type of treatment from your company.He keeps on mailing and mailing and complaining and complaining and in return he gets only promiseses from your company and its executives and officers and no action from your end to help the customer.

I am mailing you since 8th Jan'09 and today is 18th Feb'09. This means I have waited for 40 days for a solution from your end which I have not got yet.The only solution which comes to my mind is either change my office (which I cannot do) or change my service provider (which I definately can do, under these circumstances, where I am nowhere at fault and where I am not getting any kind of cooperation or service or help and response from my current service provider).

I would also like to infom you that my office is situated at the heart of Ring Road. Its is not situated underground or away from the city.There is good network coverage of Idea, Reliance and Airtel at my office.The only company which does not have its network here is Vodafone.So I think that there is no point in continuing with Vodafone and there is no point to remain out of coverage all the times and getting complains from family, clients and business associates and loosing a lot of money and incurring losses only because of remaining out of coverage.

Sir, I would like to discontinue using your services.Pls let me know the necessary formalities.Also pls let me know the names and e mail IDs of higher authorities of customers' care so that I could let them know the circumstances which forced me to change my service provider.

Regards...

RAKESH BELWAL
[protected]

Reply

A

aroraamit81

Well I am facing the same issue and have escalated this already. I hope we will get due attention and will get this issue resolved ASAP.

Reply

A

aroraamit81

I also reside in this society and raised first complaint on July 31st and they gave me three months time. Of course three months have already been passed but they keep giving me another three months time every time I ask for the status and finally decided to wait for Number portability to come. I think you should also do the same thing,

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