Vodafone India Complaints & Reviews

I just went through my bill for the month of July 2010 and found a couple of extra charges in my bill today i.e. 21st Aug 2010. I called up the vodafone care to clarify the same. Initially, I had a talk wid Mr. Avinesh Kumar who misbehaved me on call and said that what if the charges been mentioned extra and used the slangs like "kya ho gaya Rs.10 hi to hain, aap itna nahi pay kar sakte" and then when asked for all the issues, he shouted at me and said that i need to pay it. I asked him to give d call to a senior person bt he said tht lines are busy and i will get a call back.
Not satisfied with his talks and misbehaviour, I called vodafone care again and had a talk with Mr. Sandeep Kumar. When explained the whole case to him, he said that i need to pay the extra charges and these will be reversed next month. My problem is then why shall i pay extra this month and I cant trust this guy from Vodafone like this?? He gave me the complaint request No. as [protected]. and finally we came to a conclusion that i will not pay those extra charges, which were actually Rs. 30+ Rs.10.48 + Rs. 100, from this bill and he will mention the same there in the complaint.

After an hour or so, i got a call from Mr. Sumit from [protected] on behalf of Vodafone and he said that i need to pay the full amount watever be the case and also threatened me that they will otherwise discontinue the services on my number. Also, when the late payment charge issue was discussed with him, he said that it is the responsibility of the customer to take care that the cheque is being picked up from the Vodafone care center by the Vodafone employee. I am unable to get this said part and how can it be fault that the cheque was not picked from the vodafone drop box by there pickup boy. I have dropped the cheque on 23rd July as my bill due date everymonth is 24th. But according to him, its my fault for the late charges. This is however no-where mentioned in the company's website, bill or any other place that we need to deposit the bill 48 hrs earlier to due date. Also, I have another 5 connections of vodafone and i am following the same procedure of depositing the bill from past more than 6yrs. When I asked Mr. Sumit to repeat the same and I will record it as evidence, he disconnected the call.

My July bill extra charges are as:
Rs.10.48 - they say its coz i changed my plan
Rs. 30 - even wen discontinued a 30 sms pack and opted for 125 sms pack, the 30sms pack continued n i need to pay for it
And, Rs. 100 - late payment charges even if i deposited the chq 1 day in advance from the due date.

Now to be surprised is that they agreed to reverse these charges in the next bill (GOD knows that this is an actual or fake promise)


Please help me in the same regards asap as I am not at all willing to pay these charges due to their threating calls and discontinuity of my 8 years old vodafone connection.

Is this how these telecom companies are getting richer and there is no responsible person to help the suffering customers.

Dear Sir,

I am a very valuable customer of Vodafone & this time I am feeling very painful to let you know my outgoing call of Vodafone postpaid number [protected] have been barred from last two days without any further intimation, even though without any issue I am facing this issue from last 48 hours, this is my corporate connection & I am facing a very big problem as I am not been able to call any of my clients & colleagues even though clients have started abusing harshly on emails,

I am calling to customer care from last two days continually but all the time they are providing the same response as technical team is working on this, we are trying, you can wait for another two hours, we are writing mails, you can check after 4 hours at starting I was also not been able to receive any call but after 1 days it’s been fixed out but outgoing call is still barred and they are saying we do not have any problem in my connection on their side.

I want to let you know that I use to pay my payment every time one time before due date.

thanks

+91 [protected]
alternate no. +91 [protected]

I am a Vodafone user and my number is having netwrok problem since 19th August 2010, thursday. This problem is faced by all the Vodafone users in my lane. I also have another Vodafone user in my house (used by my brother). To report this network issue i had called Vodafone customer care and it was very unexpected that a company can have such INCOMPETENT AND MANNERLESS customer care executives. WE had called up atleast 4 times on 19/8/2010 and we were hung up by the customer care execs a number of times, with vague reasons that they couldnot hear us properly and when we were actually put on mute. I was transferred to the network team and an exec named ALI KHAN took our call and told us that it would take 4-5 days to take up the issue. again to know the status i had called up Vodafone, to my distress the HIGHLY PLACED customer care execs hung up on me for 4 times even when i requested that i wanted to talk to his seniors. i would like to make a special mention of custmer care exec named SHAHNAWAZ AND HARISH THAKUR who just hung up my call afterr putting me on hold. i am verry sorry to mention that a company like VODAFONE can have such irresponsible customerr care execs who ask you to go to a nearest railway station to resolve your issue. I wish to make a specail mention that we have 4 corporate users in my building and to expect that corporate user can do with such a service infact without such a service for 7-10 working days that too without assurance. i am sorry to say that with such service i would not like to continue with such service.

also if anyne can tell me how i can lodge a complaint about customer care execs.

Dear Sir,

Vodafone is activating value added services on my mobile number without my request. they started this activity from 17/08/2010 with activation of MCI alerts, music junction service activation on 18/08/2010, vodafone cricket match pack update on 18/08/2010, vodafone alerts on 18/08/2010, caller tune service on 19/08/2010. For today i do not know what they will activate. for all these services they have charged approximately 110 Rs till now. I talked to their customer care executive Mr. Suresh Sharma in mohali today only but they are not able to satisfy me. I told them to show log history that i send request to them for activation. For that they are excusing that it is our privacy policy not to show any details. Neithe they are satisfying me nor they are returning my balance. Please help me.

Sumit Kumar
[protected]

Sir,

i have already paid my all bills but my Sim is not activated

i paid extra amount also. my bill amount is 444 Rs. and i paid 500 Rs

But my postpaid Vodafone number( [protected] ) yet not activated

it shows "Sim Registration Failed"

please help me out of this otherwise i will take some legal action

I m Shiksha Agarwal owing a vodaphne number [protected]....it has been the second time that the vodaphne has again activated the caller tune without any request The customer care to deactivate the caller tune and return the balance that has deducted unnecessarily should be refund. The BALANCE OF Rs.49 HAS BEEN DEDUCTED FROM MY BALANCE within 24 hours.
These types of services that had been activated without any request and deducting the balance unnecessary is not acceptable. I want that the customer care to take some required actions as soon as possible.

Hi
I am a Prepaid user of Vodafone and my current balance is -444.63 , i dont understand in prepaid service, how a service provider provide you service with negative balance and it goes to 444 . i have raised this issue with vodafone but they are not taking it seriosly . can you please help me out in solving this matter with Vodafone . My number is : [protected]

1. My name is Vishnu Kushwaha and my VIsakhapatnam Vodafone no. is [protected].
While travelling from Visakhapatnam to DElhi via train 0n 15 Aug 10 i realised that i am unable to send SMS from my mobile inspite of balance of over Rs. 130 in my account.

2. I had balance of paise 85 in balance account 1 since last two months and for the last two months i had been travelling to DElhi and VIzag ocassionally. Whenever i charged my mobile the balance was always increased in balance account 2. I had not subscribed to any vodafone callertunes or any other prepaid service for last 08 months.

3. On monday 16 Aug 10 i gave a call to vodafone DElhi [protected]and they told me to refeed my service no, switch off the phone, remove the SIM card and reinsert again and switch on the phone. As the problem persisted thay told me to contact VOdafone Visakhapatnam to reslove the matter. So i called up vodafone vizag no.[protected] and i explained the problem and told that my balance account 1 has Rs -9.50 and balance account 2 has positive balance(Rs +150) and everytime i sent an sms or call the money was deducted from my balance account 2 always.

4. The interaction with all vodafone customer are mentioned below and problem has not been resolved yet.

a) 16 Aug 10 - Informed [protected] Mr. Venkat at 1400 hours and i was told by end of the day problem will be resolved and excess sms billing will be corrected.
b) 17 Aug 10 - Informed to [protected] at 1000 hrs as problem was not resolved and supervisor Mr Madhu told that in 24 hours problem will be resolved.
c) 18 Aug 10 - Informed to [protected] at 1200 hrs as problem not resolve and spoke to Mr. Madhu and Manager Mr, Srinet and assurance was given that problem would be resolved by end of the day, else i can inform [protected] to address my grievances.
d) 19 Aug 10 - Excess sms charges adjusted and balance account 1 had Rs. -2.60. I was still not able to send SMS. Problem not resolved. Called up at around 1000 hrs and explained the problem to Mr. Shyam and he did not connect to Mr. Madhu / Mr. Srinet as thay were in meeting. Called up at 1245 hrs and explained the problem to Miss ......... and she did not connect to Mr. Madhu / Mr. Srinet as thay were in meeting.
e) Called up [protected] several times since but only prerecorded voices heard and never got connected to operator.

5. From 17 Aug 10 onwards i was put on hold ,average time 30 min. They never gave me complaint no. inspite of telling to various operator / supervisors / manager. Every time i called up i had to explain the problem to every operator and they would give reply that my balance is -ve. Every time i had to tell all operator the story mentioned in para 2 and it was system technical error and they have to rectify it.

6. The attitude of Vodafone service provider is pathetic and they are least bothered about the customers.

REgards
vishnu

hi its me deepak

1-2 months before i got a call from " live wire call centre services pvt. ltd. h-1, c block community center, naraina vihar, nr. gurudwara, new delhi 110028 , ph[protected]

they gave me offer of vodafone new sim in 250 security charges and said i will get 20000 sec free + 5000 sec free for 6 months + i will get one no. free on which i don't have to pay for calling.. the no. i got is [protected] which is being used by my father
when i received the bill next month i found no 5000 sec deducted and no. i gave them for free also billed...

i have phone no. of that person who called me-[protected] and his name is either aman shukla or amit sukhla..... company is not picking up the phone. and this person has cls this sim.
so i advice ki atleast bhartiya janta... vodafone ki service leni band kar do.. kyunki yeh muh udha kar kisi ko bhi agent bana deti haiiii. asli frouad to yeh hai. if any vodafone executive want to talk on this matter pls call on my no. [protected]...... waise bhi mujhe epata yeh vodafonee wale ssaleeee kisi ke saage nahi hotee...

Dear Sir/ Madam

I have vodafone prepaid connection with no.[protected] , but i am very frustrated with the services of this connection ,I am geeting the messages that i have given the request for the va- femina tips & caller tones which i never given to the vodafone .Charges for the same is deducted from my balance , but it crosses the limit on 14.08.2010 when a bengali tone installed on my phone , can some body told me that how can a punjab resident request for the bengali tone . I try to contact the customer care on 111 & 121 but there was no customer care , i think it should be customer killer

THIS CALLER TONE IS HARRASMENT FOR MYSELF & MY CALLERS AND IN FRUSTRATION I AM NOT RE -CHARGING MY CONNECTION.

THERFORE IF ANYBODY IS VIEWING THIS COMPLAINT THEN PL. REPLY.

Thanks
Vishal Mehta

My mobile number is [protected]



This is regarding the Recharge of 95 internet plan.



On 10/08/2010 my sim card got blocked so on 11/08/2010 I visited the Vodafone store in double road Bangalore and took new sim card and paid 95rs for internet package. But the executive did not recharged and suggested to send message ACT VL to 144 and then next day I came to know that the he has not recharge. Then he recharges it on 12/08/2010.



After that I use internet and then after the amount got deducted from my balance and it was almost 160.00 then I again visited to the same Vodafone store and I spoke to the executive ajay and he told it will refunded in next two days.



But this problem was accuring and was not able to make any calls and sends messages. So I recharged 80.00 but that also got deducted.



Then on 14/08/2010 I again visited the same store and executive nandini raised a complaint and then I got the refund but my problem did not resolved. The amount was deducted again and again.



Then on Monday 16/08/2010 the executive nandini promised that this problem will be solved within 24 hrs but it did not happen.



On 17/08/2010 Nandini told that some Vodafone CC have activated and then I told to deactivate and also told to deactivate internet ,



But still my problem has not resolved.



I am facing the same problem.



I am not using any internet application then also amount is deducting from my account, I am unable to make any call and not able to send the message.



This problem is mainly due to the person who has not recharged on the same day when I paid him the money, and his name is Sony.



I am visiting the store every day since my sim got blocked I am totally dissatisfied with the assistance given by the store executives.



Could you please check and resolve my issue.



Awaiting for a quick response.

I am Suneet having mobile no.[protected], want to share my experience regarding vodafone mobile services. From last six months i am not getting my bills. So it is my responsibilty only to find out the amount of the bill and make the payment before the due date. Today i.e. on 18/08/2010 while talking to customer care i came to know that i have been receiving the bills and when i complaint about this, the executive very arrogantly advised me "IF YOU ARE NOT SATISFY WITH THE SERVICES BETTER YOU CHANGE THE OPERATOR". I was not knowing the vodafone dosen't required the customer. This is worst service i have ever received from any kind of customer care executive. I am surprised that now vodafone has started recruiting such a layman who doesn't have etequettes and manner to talk to the customer. Kindly do the needful to avoid the reoccurance of this episode to any other customer.

HI, I VIVEK MISHRA MOBILE NO. [protected] HAVE ALREADY FORWARDED MY COMPLAIN ON THIS COMPLAIN I.D. BUT NO RESOLUTION HAS BEEN PROVIDED ME STILL. THE COMPLAIN WAS ACTUALLY ABOUT THE STORE MANAGER MR. JATIN ASHRA AT VODAFONE STORE GAUR GRAVITY MALL , INDIRAPURAM NYAY KHAND 2 GHAZIABAD . AS I THINK THAT THE COMPANY DON'T WANT TO TAKE ANY ACTION AGAINST HIS STAFF. I HAVE MADE A COMPLAIN EARLIER TOO THAT WAS ON 12 , AUG. 2010. AND BY THE CUSTOMER CARE EXECUTIVES, I CAME TO KNOW THAT IT WILL ONLY TAKE 48 HRS, TO RESOLVE MY PROBLEM. BUT IT IS TOO LATE IT HAS PAST 120 HOURS. MY MAIN CONCERN IS THAT MR. JATIN HAS FORWARDED MY REQUEST TO MIGRATE MY NUMBERS FROM POST TO PRE . BUT IT HAS FORWARDED ON 16,AUG WHEREAS I HAVE MADE THE PAYMENTS ON 13,AUG . ONE OF MY NO. HAS BEEN ACTIVATED BUT IT IS USELESS. AS IT IS A FAKE SIM . I DON'T KNOW THAT TO WHOM HE GAVE MY NO. AND WHO IS PRESENTLY USING THIS NO.? IF THE PERSON WHO IS USING MY NO. DO ANY MISCHIEF OR ANY CRIME . THERE WILL BE NO MY RESPONSIBILITY . MR. JATIN WILL BE TOTALLY RESPONSIBLE FOR THAT ,. HOWEVER MR. BHUPENDRA HAS ISSUED ME THIS SIM BUT HE DID THIS UNDER DIRECTION. OF MR. JATIN. ASHRA PLEASE PROVIDE ME IMMEDIATE RESOLUTION.

Dear Sir

I, Swagata Dey, from Kolkata owns a Vodafone pre-paid mobile connection with the number 983xxxx220 (Phone number purged to retain the confidentiality) for the past 5 years. Recently, I had a dreadful experience with Vodafone which is compelling me to change my service provider.

On 25-July-2010 (Sunday), Vodafone sent me an sms surprisingly quoting "You have been charged Rs 30 for Caller Tune Activation and Rs 15 for Song selection option". When I called their Customer Care (CC), the executive told me that I have pressed " * & 9 " to copy this song while calling a number. I denied completely revealing the fact that I hate these services very much, but he kept on saying same line. I escalated the call to the senior, but there was more rudeness in handling my call. This did not return my money which was deducted by their faulty system. The guy said if I disconnect, that will hardly matter them. In the end, when I asked them to take complain against their faulty system, they denied to take and cut the call.

From that moment I have decided to discontinue their service. A year back, similar incident happened with my husband who owns an Airtel connection, but the customer care understood the sensitivity of the customer and returned back the money within 24 hours. This proves how much aggressive strategy you adopt; still Airtel is very much connected to its customers.
But Vodafone is miserable and unreliable; they commit mistakes and then blame customers for the same without showing any interest to understand the core problem. As revenge, I am going to do one good thing which I will share few days later once I disconnect them completely.

Thanks for listening, hope this post gives an insight.

Swagata Dey
983xxxx220

As with a previous gentleman whose message I quote below I too am facing problems because Vodafone thinks the address has not been verified. Address proof was provided at the time the SIM card was collected and verified against the original. Furthe, the address was verified by a representative in person at my home. I receive calls and smses from Vodafone saying that services will be restricted (which they are now) if I do not call. I did and the rep told me that there was no problem and still services have been restricted.

Vodafone asks for private information regarding financial status which is really none of their business. So much hassle for a simple phone connection. I am waiting for a wee before I throw the sim card and get a new connection.


This is no service at all.

V. Sarma
25767365


_____________
regarding verification of address
sir,
i have to state that we have already provided the address proof and verification to vodafone.as we belong to up(e) and every time ur people cutoff the connection of our mobile enquirng about the address verification.If this type things will happen again and again then we will take the vodafone sim.please look into the matter as soon as possible try to resolve our problem.

anil kant varshneya
1-a-15, obar colony obra.
[protected]

I AM AMIT KUMAR, A STUDENT OF I.S.c AND I AM USING PREPAID CONNECTION OF VODAFONE AS WELL AS IDEA COMPANY. I AM GETTING TOO MUCH DISTURBANCE FROM A VODAFONE MOBILE NUMBER (+91-[protected]) FROM LAST FEW DAYS. THIS PERSON IS SENDING ME ALMOST 500 UNWANTED AND VERY BAD MESSAGES OF MY NUMBERS. FIRSTLY THE MESSAGE CAME ON MY NUMBER: [protected] (IDEA) AND WHEN I CALLED THIS NUMBER WITH MY VODAFONE NUMBERS: [protected], [protected] (both vodafone), THE MESSAGE ALSO STARTS COMING THESE NUMBERS ALSO. THAT PERSON REJECTS THE CALL WHEN I CALL HIM AND REFUSES TO TALK.. THE VODAFONE CUSTOMER CARE ALSO REFUSES TO TAKE THE COMPLAIN AS I TRIED IT BECAUSE THE NUMBER: [protected] IS ALSO OF VODAFONE COMPANY. THE COMPANY IS ALSO NOT TAKING ANY ACTION AGAINST THIS PROBLEM. SO, PLEASE TRY TO SOLVE IT AS SOON AS POSSIBLE.

WITH BEST REGARDS,
AMIT KUMAR
SIWAN (BIHAR)
Mob. [protected], [protected]

Dear sir/madam

i buy a post paid connection on[protected] at Vodofone store-palavkkam ,chennai-41, i paid 551 for activation,but still i am not get activation[protected] ,time 1.54pm)vodofone committed within a day activations complete,but now they didn't take proper actions, i directly went and visit the vodofone members,still they are gave irresponsible statements
so please do the needful

regards
rajesh kannan
[protected]
chennai-41

Dear Team,

I had placed a request for converting the PrePaid to Post Paid conversion on 11th August @ 1030 AM.
I paid the required deposit, installation charges and caution money to the Vodafone stores in JMD Mall near Sikandarpur. Receipt No[protected].
Vodafone Number - [protected]
I was told that it will be activated within 48 hours and till date the services have not been activated.
The VODAFONE executives are collecting money and not registering the SIM this is the information that I got from Vodafone Customer Care. ....HAPPY TO HELP.

Can you please look into this complaint please.

Thanks and regards
Vinod
email - [protected]@gmail.com

Hi,
Iam vodafone mobile user. I have been using vodafone mobile service since
year 2008. My present mobile no. is +91 [protected].

I have two case id`s ([protected] and [protected] with Vodafone - Maharashtra)
Issue 1 : I was charged for calling the Vodafone toll free number(198)
Issue 2 : My GPRS usage timings do not tally with information provided by
the customer support agent
Issue 3 : My cell number([protected]) is barred from calling the customer
support for 15 days.( The customer support agents and supervisors
intentionally disconnected my calls, which made me to call the customer support
again and again leading to the barring of my cell number)

Vodafone Customers are confused by pausing the hold tone for long time and also during the transfer of call to any supervisor, the call is intentionally disconnected.

I was promised a call back from the vodafone Maharastra(India) back-end
customer support manager but even after 3 to 4 days of the promised call
back time, there was no response.
When I called in the vodafone customer care again (10th August 2010), the
customer support supervisor promised that I would get a call back from the
backend customer support manager manger within 24 hours. As promised, Just
for the formality of call back( 11th August 2010), I got a call(single ring)
and before I could pick it,the back-end customer support manager
intentionally disconnected the call and then I received a message from
Vodafone stating that " I couldn't be reached..". This has happened many
times before.
Later(on 11th August 2010), I got a call from the Vodafone backend customer support manager and promised me that they will refund the charges (issue 1) withn 24 hours and lift the ban on my Vodafone mobile number(91 [protected]) from calling the custmer care(issue 3) within 12 hours.
But till date (15-Aug-2010) there is no response form Vodafone in this regard.

Since 15 days Vodafone is being very dishonest and fooling with me . I m totally upset in this regard.
.

So, I kindly request you to help me in this regard.

Regards
Siju Thomas
Ph : [protected]

i m using vodafone postpaid plan of monthly rent 325rs in which i m getting 700 minutes free but i recently see advertisement of new plan of same monthly rent (325rs) but giving 1000 minutes free

i requested to migrate but they refused.............. they want m to take a new sim for that plan.....................

according to T.R.A.I there is no need to take a new sim for new plan we can get it on the old sim to ......................


please help m.................................. my number [protected], my name ...karan dania