Vodafone India Complaints & Reviews

Same case i lost my money by same thing

Prepaid connection — Deactivation of Prepaid Connection without information

I had taken a prepaid Airtel connection for my mobile phone ([protected]) in October 2007 from the Airtel Agent at Colaba. I had also submitted the complete documents with the agent. However, to-day after two and half months suddenly without information my Airtel prepaid connection was deactivated for non-submission of documents. I had tried to contact the call center of Airtel and Mr Sujit was on call. It must be placed on records that Mr Sujit and Mr Shambhu (his supervisor) were extremely arrogant on the call. I had given my number to lot of companies for various business requirements otherwise due the customer care personnel behaviour I would have chucked the card out. Incase the documents of the customer is not received or is misplaced by the Airtel agencies or the Airtel office itself, a customer should not be held responsible. Either the agencies license should be cancelled or the Airtel staff who has misplaced the document or committed the mistake or not informed prior to deactivating the mobile should be penalised.

Irrespective of the above, I had visited the Airtel Office at Fort to-day and filled up the forms to-day evening (8 PM) and submitted with relevant documents with great reluctance (since in the heart of heart I knew that I had submitted similar forms with documents earlier too). To-day also your Airtel staff has confirmed that the document is perfect after taking it for second time. I now hope Airtel does not come up again asking for the documents. Secondly, in advertisement of Airtel they keep mentioning that once you take connection the number is activated within four hours. However, the Airtel staff at Fort Branch intimated me that my number would get activated only after 72 hours even after submission of documents and his verification. The advertisement on prompt service by Airtel thus becomes doubtlful. Its a suggestion from an ordinary customer that you need to pull up your customer service more and non-performing staff needs to be fired as they threaten your very existence amongst the other competetors. I hope this complain of mine is looked into by some responsible authority of Airtel than putting in trash which would be really unfortunate.

Regards
Commander Murli Menon

Vodafone Connection — Deactivating the number without informing and without any reason

I have a corporate number, but when I changed my job, i changed my account to an individual account after submission of a no-objection letter from my corporate and providing my address proof which was the requirement of the vodafone.

Inspite of all my submissions, my line has been deactivated twice stating that the company has asked for it and the system still shows that my number is a corporate number.

I don't understand after submission of my papers why is there system not updated about my records. every time you call customer service, i have to narrate my story and my number 'n' number of times with no result. Why such an harassment for owning a vodafone number.

hello sir
i am an vodafone prepaid customer,
recently on 5th july i have activated new message offer which deducted a price of 49rs but it was not activated yet.i have diald to customer care many times, but they have not responding problems,
prevoiusly 2 months ago i have faced problm like this during caller tune activation also.at that time 45rs was deduced but the caller tune was not activated, i have given complaint many times, but they havnt took any action
i was a little bit confused with my sim
so please help me in this sir
thanking u
my number is [protected]
please take the action quick sir
please, , ,

please improve the customer care service sir,
this service line is not connecting even though we dial to this many times,
so please improve our contacts with care so that v can clear our doubts

Vodafone Prepaid Mobile Connection — Overcharging in prepaid connection

Vodafone is advertising that STD on Prepaid Connection is now @Rs.1.50 per minutes. But they are charging @Rs.2.65 when any STD call is made till now.

Vodafone Prepaid Mobile Connection — IVR when call

An IVR come to my cell, when try to make a new call, regarding address profe, i have fulfilled all requirements and talked with 3 customer care executives, but still it is not solved.
complaint no:[protected]
MO no: [protected]

Vodafone SIM Card — about pripaid conection

Dear sir/madam
I am mrs.sonali anil naik, my no is [protected].in Juinagar ( navi mumbai). I have prepaid conection and i have paid the billing amt before 2 days.
Still my outgiong calls are be disconected. so plz reply me on my mail id as soon as fast. plz tell me reason of disconection.

Vodafone Prepaid Mobile Connection — prepaid service not working

I purchased prepaid Vodaphone mobile No.[protected] at visakhapatnam on 09 Jan 2009 and I submitted photo and driving licence as proof ID. Mobile connection not working. Please activate my mobile

VODAFONE sim card(prepaid connection) — No activation of msg card

hello,
I have loaded national sms card of 29 Inr on 26th january, in evening.but this service is not activated till now, while it has gone almost more than 12 hours.
as per ur customer support max activation hours are 4 only.
why it happened with me ??
pls Activate this service immediatly.

Awaiting ur prompt reply
sandhya giri

Dear vendor,

I have campus package scheme (prepaid). last month i revalidated my account and it was revalidated to
life long prepared by retailer of your company. Now i want to revert back to my same previous campus package. if a technology supports changing from campus to life long without changing sim then it is butobivious to revert back again from life long to campus on same number .my cell no is [protected]. I want previous campus package back. please do the needful

Dear vendor,

I have campus package scheme (prepaid). last month i revalidated my account and it was revalidated to
life long prepared by retailer of your company. Now i want to revert back to my same previous campus package. if a technology supports changing from campus to life long without changing sim then it is butobivious to revert back again from life long to campus on same number .my cell no is [protected]. I want previous campus package back. please do the needful

Vodafone — Worst Service-Sim got inactive without notification

hi,

M mansi, i was relocated to pune for job purpose. So i have purchased new vodafone sim as vodafone is "considered best" service provider in telecommunication.

i have submitted all my proofs to purchase, and suddenly one day i find that my sim is inactive, without any prior notification from vodafone.

I had made spent around 400 rs for card and other recharges.

now i am told by dealer to go to vodafone store, which is far from where i live. Even person in customer care is also not replying exactly what is problem behind this.

This problem is not just faced by me, it is faced by many of my frds and my colleagues.

Its partly matter of money and inconvenience but rather is matter trust on brands. Vodafone is considered best, thus this problem, so question is where do customer go?

Hi Mansi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yfzsfvv and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone/Pre-paid SIM CARD — Transferring the number without consent.

VINOD R. KUKRETI
404, B/5, Nishigandha Chsl.,
Ashokvan, Borivali (E),
Mumbai-400 066.
Cell : [protected]

Date : 13th July 2010


To,
Customer Care
Vodafone
[protected]@vodafone.com


Ref.: Pre-paid connection no. [protected]

Sub.: - Loss of Sim-Card.
- Complaint for transfer of connection without consent.


Dear Sir/Madam,


With reference to the above mentioned subject, I want to inform you that I was using the above mentioned number for past few years. The number was active till 30th April 2010 and I used it regularly till that date. Since I went to my native soon after, I did not use it for few days. During my visit to my native, I lost my mobile phone. I could not realize that I also lost the above mentioned Sim-Card since I was not using it for quite a few days.

I tried to search the Sim-Card on return but of no avail. I then called the number and found that the number was being used by some lady who then never picked-up my phone.

When I contacted your Vodafone Care, I was surprised to hear that the number was allotted to some Ms. Sangeeta Jadhav under the post-paid connection. I argued knowing that my number can not be transferred to any other person without my consent and that to within such a short period of time.

In consideration of the above, I would request you to stop the services of the above mentioned number with an immediate effect and also let me know the policy under which my number was transferred to some other person without my consent.

In case, no-cognizance is taken of my above communication, the responsibility will rest on your part for misuse of the above mentioned number.

Your earlier action/action will be highly appreciated.

Thanking you,

Yours faithfully,


Vinod R. Kukreti

Vodafone Prepaid Mobile Connection — Clarifications and compensation

I have been using a Vodafone prepaid mobile connection since April 2009. My Vodafone mobile number is [protected]. I have recharged my number with a Rs: 52/- special sms pack in the last month but did not receive any email confirmation till date. As usual, some day in this month the validity of the sms pack got over and I was charged for sending national smses at a fixed rate of Rs: 0.50/- after that. Everything looked fine until I was charged for sending local smses as well. The reason for saying this is that I was assured to be able to send at most 100 local smses a day free of cost. For clarifications I called the customer care which in turn charged me Rs: 0.50/- for the call and became unable to show any viable reason for such deductions. Getting disgusted with the service I sent two emails to Vodafone care. The following are those emails:

1) Dear Sir/Madam,
I have not received any email confirmation of my last recharge of Rs:52/- to my number [protected]. Please send me the email confirmation along with the date of recharge.
Thank you,
Punyabrata Dhar.
2) Dear Sir/Madam,
My Vodafone prepaid number is [protected]. I guess, the validity of my last recharge of Rs:52 which should enable me to send unlimited messages throughout the country has ended, yet I am not sure.
Anyways, even if the validity is over I should not be charged for sending local messages as I was assured to send at most 100 local messages a say free of cost. Still I was charged for sending local messages last night at a rate of Rs: 0.50/-. The numbers to which I sent those messages are:
[protected], [protected] and [protected]. All of these are local numbers. I was charged Rs: 2.00/- for that. For clarifications when I called your customer care a STUPID guy received the call. I am writing the conversations below:
Me: Hi, this is Punyabrata Dhar from[protected]. I want to know why I have been charged for sending local smses. When I took the connection, I was assured to send at most 100 local smses a day free of cost. Then why was I charged?
Stupid guy: Sir, you added a zero (0) before the number and that's why you have been charged.
Me: But that was a local number, right?
Stupid guy: Yeah, but the system checks whether there is a zero added in the beginning or not and charges that way.
Me: So if I remove the zero I should not be charged?
Stupid guy: You are right Sir.
Me: Then for the non-local numbers if I remove zero from the beginning I should not be charged for sending national smses. Am I correct?
Stupid guy: Sir, you are charged for the fact that you added a zero before the local number.
Me: Can you please answer my previous question?
Stupid guy: Thank you for calling Vodafone. Have a nice day ahead Sir.
The phone got disconnected after that and I was charged Re:1/- for this stupid call !!!
I would request you to look into the matter. I want my Rs: 3/- back asap. In addition, please provide with necessary clarifications.
Thanks and regards,
Punyabrata Dhar.

I was assured to be acknowledged within two days after I sent the email but unfortunately still now there is no resolution given from their side. In addition I want to say that I recharge my Vodafone number ([protected]) with an average of Rs: 600/- every month. Still such misbehaviour is not what I expect despite being a valued customer.

Vodafone/ prepaid card — unauthorised document

I have submitted the document of the vodafone no [protected] at the time of alloted of this no by the company. Now after 2.5 years of this continue prepaid Mobile no. the vodafone online phone call has been asking about the submission of authorised document.
In this context i have mailed to company some days before because i am continiously receving the call from vodafone. this is my personal no and company has forcing to disconnect the no. if company has informing us that what the document they have, it is unauthorised than why company has calling after 2.5 years, subjecting of question.Company has to show my all submit document.

[protected] is my mobile no of vodafone and myself Mr. Satya sharan sarkar.

Vodafone Prepaid Connection — Sim deactivated

Dear Sir,
I had taken three sims from Vodafone store Shanthinagar.I have submitted all the documents during the time I got the sim from the store both the address proof as well as the identity proof. In the month of November as per the TRAI directive I again submitted the address proof as well as the identity proof as desired by the Vodafone.But now the numbers for which I have given the documents are still deactivated. I am pained by such an experience and would like to severe the good relation that I had with Vodafone service providers. The numbers are as follows [protected],[protected],[protected]. The sim no are[protected],[protected],[protected]. The ladies who are working in the store are not supportive enough and are very much rude in their behavior. Please take action against these employees. I am not at all satisfied with their service.The lady in the store showed me in her system that the document have been sent to the TRAI but till now nothing has been done. I had thirty rupees talk time each in all the sims now that amount is blocked . This is really fraudulent business by vodafone and they must be charged for this.

My name is Shiv Prakash Shenoy and I am the owner of the three sims.

Vodafone/ Prepaid SIM card — Card deactivated without intimation

I had a prepaid Vodafone Sim card connection in Ahmedabad that has been deactivated without my information. I've been using that number for 7 LONG years & it seems I've paid the price for being a loyal customer. I had some 100/- balance also in that card that has been forfeited - & they are not helping at all. I want the same number back alongwith the balance. Please help me.

Manish Rajwani.

Vodafone Prepaid Mobile Connection — Ignore customer value

I have recently migrate from the tata to vodafhone. But it is my bad Decision. Vodafhone and other telecom service are earning by active some service by default or automatically start and cut the cusomer money. which is happenining with from last two weeks. i have wirte a sms to deactivate the Internet services more than three times and lodge a complaint to deactivate the internet service but still my mobile has this services. Why ??? .. Customer care executive are fully prepare to do this. the solution of this problem not given by them. Ignore by say different statement with different times ......

Vodafone — No prior notice of reminder of document submission prior to disconnect

I am using vodafone prepaid sim since last 5 years. All of sudden I was disconnected from the service.
I was not notified or informed of document submission prior to disconnection. I talked with customer care representative about it but he left my phone unattended after talking with few minutes.
company like vodafone(happy to help) really not helping at all to customer. They are just wasting the customer's time.

recieving unnecessary call and messages and balance deduction
i have mobile of reliance i get many unnecessary calls and messages on mobile. The balance of mobile gets automatically deducted i want to stop this unnecessary calls and messages my mobile number is [protected] i want to use DND facility
i also want if there is any number to stop these unnecessary calls and messages

Vodafone mobile — DEACTIVATION OF SIM CARD

I am existing user of vodafone. Last month i just went at vodafone store for deactivation of my service for the particular sim card they just gave me one E-mail id which is vodafonecare.[protected]@vodafone.com on which i want to send one mail for deactivation of sevice which i have done very next day & after 1-2 days i just received one confirmation call from one vodafone executive regarding the reason for deactivation for the service & in that finally i told him that i don't want to continue with this number so just stop the service for 3 numbers which i have already mentioned in E-mail. Now after few days when i am checking that sim card they all are activate & i just called to customer care again they told me that your service is still activate because you had told to retain the service but actually i told them to stop the service & 2-3 times they told me that u will receive call from our side but no call was received from them & the service is still active & they are charging the rental So why should pay that extra rental for that period because i have already send the mail for deactivation. when i told them to transfer the line to there seniors they are not ready to transfer the line & also not ready to give the name of the person with whom i already talk as they are giving reason that we have no rights to provide you the details & we will not transfer the call to our seniors because we don't have the rights to transfer them & again give the reply that you will receive the call within 24 hours. Now finally i am frustrated & want to exit from this all.

[protected]@phone SIM CARD INACTIVATED PRIOR NOTICE now.and the no is- [protected]

[protected]@phone SIM CARD was INACTIVATED PRIOR NOTICE now imidiate and the no is- [protected] this is the no this no is inactivated now quickly today.

i have mobile of [protected]@phone sim is imdiate inactiveted now be quickly today-[protected].

dear sir i am an customer care executive of vodafone of another circle i would like to inform that i[censored] cal to 111 or 198 vodafone has to pay approx 3 rs to us for just pick the call that that is the reson why ivr will get blocked...
another thing _ i[censored] are not clear abt any information provided on 111 or 198 u are not supposed to disconnect the call u always can ask to esclate the call to supervisor and there are many leavels..for taking ur call.bcoz we are for u.
and i know that may be problems with u but remember one thing vodafone cant change his rules for an single customer but i[censored] are really desearving customer then we always have an option u can mark a mail to our Nodal officer abt ur inconvenience..he will help u in a time which u can't belieave that what we can do for u.
and last thing u know why i am giving all this comments to u???




bcoz i have proud to be a part of vodafone and really we are "happy to help"

u always mark me mail at
ganesh.kvk.[protected]@gmail.com

Mr ganesh the so called happy to help

i had a problem with my vodafone number too a bb cell 9860, the settings had a issue...
called 198 3 times and i was blocked, u ppl do tht alwys i have been block 2-3 times...
wht if the range goes or due to some oder reason the call gets cut...

right now i called 198 got a solution for rs1 pack but it didnt work... called back again to check if der is any oder way... no sooner the lady said hi the call got disconnected..!!!

guess wht Mr happy to help I AM SCARED TO CALL 198 AGAIN COZ I KNOW I WILL BE BLOCKED for 15 days!!

It's nishant kumar singh i am disappointed with vodafone services.I am having issues related to my vodafone postpaid number [protected].Vodafone care executive has done fraudism with me.On 13th of sept 2013 i received a call from vodafone care executive saying that sir we have an offer for you on postpaid connection now you can convert your vodafone prepaid number into vodafone postpaid number with best monthly tariff plan or talk plan.I told him to explain about talk plan he told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit after confirming again i told him ok send your executive for collecting documents.

On 15th of sept 2013 they activated my number into postpaid on the sim they provided me.I was happy that my number has activated with best talk plan but on 17th of sept 2013 when i checked my vodafone postpaid number account details i was totally shocked as according to their commitment they had not given me the tariff plan they promised on my number before activation.

Instead of Rs 149 they activated of Rs 199 monthly rental and even benefits they offered me was also changed instead of 600 mins they are giving 150 mins free calls per month and 100 sms. This is not fare you guys have done fraudism with me and cheated me.Such a big firm is playing cheap tricks with customers.If it was matter of lakhs or crores one can think its a big amount so you are cheating customers but it's the matter of only Rs 100 or 200 in such a small amount you are playing fraudism with your value able customers.

I am using four numbers on your network and the monthly rental is same on all the numbers with benefits.Monthly rental is Rs 149 and 600 mins free calls std+local per month and 400 sms national+local free per month on my numbers [protected], [protected] [registered on the name of nishant singh] [protected], [protected] [registered on the name of sumintra devi].


Now you must think that after getting these benefits on my four numbers why i will activate monthly rental of Rs 199 on my fifth number [protected].Your guys told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit after confirming i activated my number [protected] into postpaid.

Now you have changed my monthly rental and benefits that was promised by you.Because of poor service i closed my number [protected] and i think if the situation will remain same then slowly i will have to leave your network or close my numbers permanently.So, its my request please look into the matter and activate my tariff plan with benefits that was promised by your executive as soon as possible.

Otherwise i will have to close my numbers as my previous number [protected] was closed.Do not disappoint customers you should think you are because of customers that are using your network.Such a big firm has given you facilities for satisfying customers not for disappointing customers.

Vodafone — for your knowledge

Yours mobile No. has won 200, 000 GBP in the 2009 int'l Mobile Draw. To claim your prize contact Dr.Lewis on [protected] or E-mail:[protected]@live.com
Sender:
TM-Victory
Message Centre:
[protected]
sent:
30-Apr-2009
22:31:24

this is illegal and fake company declaring the won whose some money by sms in your mobile or cell.

pls I request to abounded this kind of activity and govt should start wake activities toward traping activitites.

more awareness is should reach through out the country.

thank u very much

Vodafone — refund of balance amount

2.5 yrs back I had raised 2 requests, first in May 2008 and second in July
2008 to refund my balance amount (Rs. 1048) after closing my mobile
connection.

Mobile number was [protected]

Request numbers:

[protected]

[protected]

I went to Vodafone office at JMD Gurgaon on 2nd June. The helpdesk
person told me that cheque has been issued, but he couldn't find it and
told me that he will call me back and will tell status of these
requests.

Interesting this thing is that they didn't took my new number even to
call me.

I don't know how long these guys will make fool of customers.

I want my money back.

Shipra

Vodafone — not receive balance or service

I had recharge on my mobile for RS.16 but not get any service for that.I called vodafone customer care 4-5 tomes but the just disconnect my call after listening my problem then i had recorded my conversation with an executive and he is saying that we did not have any service on RS.16 recharge.Than i said if there was not any service then why not my balance is credit for this amount ? he said you have to go to our vodafone customer care centre i can't help you.I have proof of my payment for this recharge and an SMS which states that by recharge of RS/16 you get service of low rates SMS which is 10paise per SMS but still my balance is deducting RS.1 per SMS. my mobile no. [protected] (Himanshu jaswani)..

I am having the same problem. I have a corporate postpaid plan last 2 yrs. Last 2 days I am not able to connect to any other network apart from vodafone. Also the customer care number 111 is not working. I have also replaced the SIM card in Vashi Vodafone store as suggested by great customer care executives of Vodafone. But still it is not working. Also I used the sim card in different handset but still same problem. The Executive just keeping on saying that everything is fine from our side. I will suggest everyone to switch to other network and stop using vodafone. Even now mobile number portability is there so no need to change the number.

HI,
IM ROOPASHRI V.G MY CELL NO. IS [protected]

I ROOPASHRI V.G FROM BANGALORE USING VODAFONE SIM [protected] FROM PAST 3YEARS . I HAVE SUBMITTED APPLICATION, DOCUMENTS AND ID PROOF AT THE TIME OF PURCHASING THE VODAFONE SIM, AFTER 3 LONG YEARS THE VODAFONE STORES HAD SENT ME MESSAGE ON 30/09/2010 SAYING THAT I HAVE NOT SUBMITTED THE APPLICATION, DOCUMENTS AND ID PROOFTILL NOW AND VERY NEXT DAY 0N 01/10/2010 MY INCOMING CALLS WERE BLOCKED. WHEN I CALLED UP VODAFONE CUSTOMER CARE THEY DON'T RESPOND PROPERLY TO ME . EVEN IF THEY RESPOND THEY DON'T GIVE A PROPER REASON FOR THE ABOVE MENTIONED PROBLEM. AS A CUSTOMER I FEEL BAD FOR THIS INCONVENTANCE AND FRIENDLY RELATIONSHIP MADE TO ME BY VODAFONE STORES AND CUSTOMER CARE. PLEASE SOLVE THIS PROBLEM AS SOON AS POSSIBLE .

THANKING YOU,
ROOPASHRI.V.G
(CELL NO. [protected])

[protected]

sir, my name is pankaj.i am use [protected]since 5 years..today vodafone company automaticaly activate services job alerts and reduction the rupees...plz dactivatete this service and return my rupees in my modile...urs loyal costmer...i dont know about the procedure of dactivate the services...my no is [protected], punjab

Vodafone — not give specific amount of information

vodafone customer care not give specific amount of information to the people today they disconnect my data plan of 500 MB while my 450 MB is left for 6 days they said that that is not our problem you use you all MB while i didn't

Vodafone — Called ID deactivation

This is Ninad Bhat.Mymobile no. is [protected]
I have been PISSED OFF with this VODAFONE SERVICES. They deactivated my called ID service within no time and when I have submitted my documents, they told me they will activate it in four hours! It has been 72 hours!! What kinda "HAPPY TO HELP"jargon do you noobs boast of?

Help me in this matter or get SUED!

Vodafone — Requirement of Address proof

I required the voda fone customer of the following number, address proof as he was very much helped me.I want to meet him.presently the Number is not woking.

Please Help me.

The Number is[protected]

not subbmit, id proofs sim registration fald.

I am Alavuthin bathusha, a Vodafone prie-paid subscriber, outgoing bearing cell no: [protected].
plz re-cunect i am RC 124.Rs net curd plz urgent clear all respons thank you vodafone ?