| Address: South Delhi, Delhi |
I am Arabinda Pradhan, a Vodafone post-paid subscriber, bearing cell no: [protected].
Last few days I am receiving calls from your designated Vodafone employees to "re-submit address proof" immediately at the Vodafone offices otherwise my connection will be disconnected. I have taken this post-paid connection perhaps in Jan-2010 (submitted all required detail document at your office).
To activate my new address, I have submitted address proof (rent agreement) at your Ansal Plaza (Vodafone Care) office. To understand my change address, I have attached 2 bills (one Feb-2010 for old address and Sep-2010 to new address). I have not changed my address thereafter.
My concern is that, if I have not changed any address then why I will re-submit my address proof again. Your employees give answer that this is due to "government norms".
It is a clear sign of "miss handling of document" by your Ansal Plaza employees. They might have lost my document.
I would request you to sort out the real culprit on this and punish. As I am paying for using your service, I am not in a mood to be disturbed again on this matter.
IF YOU THE GUYS WILL REMAIN SILENT ON THIS MATTER, I HAVE NO OTHER OPTION BUT TO DISCONNECT YOUR SERVICE INSTANTLY AND HAVE NO REGRETS.
Regards
Arabinda
Aug 13, 2020
Complaint marked as Resolved