Vodafone India Complaints & Reviews

Dear Sir,
I am Nandan Singh from Almora district o[censored]ttarakhand. I am user of vodafone prepaid mobile No [protected]. I just want a incoming and outgoing call details of said number for the month of Aug 2010. Please submit the required details on my e-mail : singh.[protected]@gmail.com at the earliest.

Regards ..

NAME: NARESH SHARMA
MOBILE NO. [protected]

Dear Sir,

I have made compliant 2 times for refund of Rs. 10 which is not given by you till date. I request you to please check you outgoing call from your computer system Dated[protected] in my mobile number. I listen correct word from your recorded IVR that 1paise plan for 1 year only in just Rs. 10/-. Firstly Rs.20/- has been deducted from your Main Balance after 24 hours Rs.10/- will be refunded to you.Sir Till date[protected] I have not received any balance from vodafone. I think that you are not interested to slove the problem of your customer. therefore you do call me after my two complaints means

I request you please call me because my 121 and 198 also blocked by you already.

Respected Sir ,

My name is karthik . I am using Vodafone Number past 6 years.The Number is [protected] . But this last 2 Years I having lot of Network Problem with Vodafone. Error is : NO NET WORK COVERAGE .i am did not receive a single point net work .every time showing no net work coverage only for my mobile . once can i left the office after only i got the net work. inside office only this problem . Here Using 30 vodafone number this place.but not at all sastisfied.all people said very bad services.almost all are gave more complaint. i am also made the so many complaint to Customer care. But they will not at all responce.Customer care service also is very bad services.inform to agent please transfer to line higher officer but they will not transfer to the higher officers. i thing there is not working any higher officer that why not picking my call. May be agent will transfer the line .fully going on ring then automatically hang the call.Last 3 month back only i sent throw mail regarding this query to Appellate & Nodal Officers .after only they will take a action but still this problem not been solve.one people came & check with here every thing as been noted.but not in use.he also said.sir i will send technical deperment it is clear maxiamum 2 days.but does not clear.than i got the call from vodafone team & Asking time but not done it.one people made the call to me the name is Mr MOHAN PRABU. They was said sir give to me maxiamum time to 3 or 4 months surely we will arrage to clear the problem .but i not satisfied this services bcoz i know very well they will again take a time 3 or 4 months. i will asking i gave the complaint past 1 year back i[censored] not complited 3 or 4 months ah. saying sorry sir.he was said i know that particular area is going on the network problem. I agree so give me time sir. i was asked sir you are know the problem going on there but why should not be clear there.again they will said arrange to clear problem.i will told sir now i not able to use vodafone number.but they will not care about my problem. simly asking time only.i am very sad to say this Sir.i feel so sad.bcoz my bussiness purpose only this Number.i trust is this problem will be clear ASAP. THANK U.

I HOPE ABOVE IS CLEAR & KINDLY DO THE NEEDFUL
THANK YOU FOR YOURS SUPPORT.

ADDRESS: MOBILE NO: [protected]
WORLDBRIDGE LOGISTICS PVT LTD., COMPLAINT NO:[protected]
105/26,ARMENINAN STREET,1ST FLOOR, 98979158
CHENNAI-600 001. REF NO: [protected]
LAND MARK: CO-OPERATIVE BANK [protected]
MANNADY END.

HOME ADDRESS:
NO.25/5 MADHIYAZHAGAN STREET,
PERIYAR NAGAR,VIYASAR PADI,
CHENNAI-600039.
LAND MARK- BRINDHA THEATRE NEAR.

--

THANKS & REGARDS.
KARTHIK.R
[protected]
[protected]@rocketmail.com
karthik.[protected]@gmail.com

---- Original Message ----
> From: sharma.[protected]@gmail.com
> Sent: 19-Sep-2010 15:13:14
> To: sushma.[protected]@vodafone.in
> Cc: sanjays.[protected]@vodafone.in
> Subject: Bill dispute - [protected]
>
> Dear Concerned,
>
> Mobile No: [protected]
> Connection Owner: Shefali Sharma
> Address:D-19, west patel nagar.
> Active Since: March 2005
>
> This is to bring to your kind attention for a dispute on my last bill
> generated on 15th September.
>
> Its been 66 months that i have been using this connection and would like to
> express my satisfaction on being a Vodafone postpaid customer. My bills
> have
> been in the range on[protected] whith few incremental bills to the extend of
> Rs.1800. Last month i bought a BB phone and my husband called up the call
> centre to activate my Social Networking sites and hence got this BB 495
> plan. The simple question was is 495 a good plan to access Face book?? To
> which i was told that i cannnot access FB via a 249 plan and would need
> atleast 495 plan to use. Under the impression that the package is good for
> FB usage we went ahead and activated the same. The Billing expectation was
> in the same bracket may be till Rs.2000.
>
> Its only when i got a call around 10th September that my Credit limit of
> 7500 was breached and my unbilled was 9000, i realised something was not
> correct. Then too i checked with the person on phone What was the bill
> about, to which he stated that this was unbilled and he had no clue about
> it
> and my bill will be generated by 15th so i can check then??
>
> Going ahead my calls were barred on 14th, when i called again i was told
> that my bill was for 11K and the reply was that details were not available
> as i have to wait for 48hrs for bills to reflect??
>
> It was now that i started getting impatient and thought of checking with
> the
> call centre again... but the reply was same. That is when i
> requested for calls to be activated and also requested for a callback from
> a
> supervisor for details of my bill. My calls were activated, however i am
> still waiting for that False callback promise??
>
> It was only yesterday when i decided to sort this and paid visit to the CP
> shoppe. It was highlighted that the 9800 bill was for 66MB that i used via
> FB and gmail on my BB. Its shocking as Vodafone provides an UNLIMITED BB
> service for 1099 while i was billed 9800 + 495 = 1300 approx for just this
> much usage. The first thing that i did knowing this was to deactivate my BB
> service. In all this would like to mention, the query was really handled
> very well by the two gentlemen there at the shoppe.
>
> Now coming back to the concern, i believe the BB495 plan in itself is a
> fake
> plan and should be removed instantly. Also if the usage for BB exceeds the
> highest BB plan amount, an alert or some call should be given to the
> customer. After 5yrs this particular instance has given me the first reason
> to deactivate my number as i feel cheated.
>
> Would request you to look into the matter and help me with a resolution
> ASAP.
>
>
> --
> Regards
> Shefali Sharma
> Alternate Number:[protected]

Resolution given by Vodafone -

Dear Ms. Shefali,
Thank you for your e-mail dated 27/09/10 regarding the services for your Vodafone number [protected].
As per your e-mail, we would again like to inform you that we have analyzed the below mentioned concern and found that Blackberry usage charged in Sep'10 invoice is correct and genuine.
Further, we would like to inform you that we will not be able to provide the credit of complete usage charges of Rs.9739.50/-
As a service gesture we would like to offer you a credit of Rs.1900/- towards the Blackberry usage. Request you to kindly confirm us your acceptance for our further action.
Assuring you with the best of our services at all times.Happy to help,

Vasudha Sharma
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Customer care: +[protected] /111
Fax : +[protected]
E-mail : Sushma.[protected]@vodafone.com
Website : www.vodafone.in

NOTE DURING THIS PERIOD MY SERVICES WERE BARRED EVEN AFTER COMMITING THAT SAME WOULD BE UNBARRED TILL THEY RESOLVE IT..............

Finally I wrote -

Sushma, I am sure you can do something here. Pls disconnect this Number.

Also just to apprise you, i will take this to the next level now as i was not given sufficient understanding on how i am responsible for this bill.

I repeat that the info provided by your executive was misleading and so is your BB plan.

Rgds
Shefali

AND TO MY SURPRISE I RECEIVED CALL IN NEXT 1 HR FOR DISCONNECTION AS THAT COULD BE DONE IN 4 HRS...


It is shameful to get such a treatment from a service provider like Vodafone....I am surrendering this number however will only pay for my usage/rentals & for blackberry - 1099 as per unlimited usage & this is what I even suggested them however I believe they have such a large customer base that one customer doesnot impact them......................

his is to notify that my mobile no:[protected] is being barred by your official without any notice. nor your customer care executive attending the calls. they drop everytime i called. my this no:[protected] is 15 year old & without any notice you just snapped my connection . which is totally illegal.

this is to notify TRAI OFFICIALS : THAT WHAT KIND OF CONTROL YOU PERSONS ARE HAVING ON THESE KIND OF OPERATOR . WITHOUT ANY NOTICE THEY SNAPPED MY CONNECTION WHICH I M USING FROM PAST 15 YEARS . CAUSING HUGE LOSSES TO ME AS MY THIS NUMBER IS REGISTERED TO SHARE MARKET . NOW THEY ARE NOT EXECUTING ANY COMMAND RESULTING HUGE LOSSES . I WILL GO TO THE COURT IF THIS ISSUE IS NOT RESOLVED . TRAI OFFICIALS PLEASE LOOK INTO THIS MATTER.

MY NAME:- KHAJAN SINGH DALAL
[protected]
ADDRESS:=-H.No:1452-P SECTOR:15-II,GURGAON-122001

--
k.s dalal
KSD LAND TRADES PVT LTD
S.C.O No:-35, SEC:-15-II,GURGAON
HARYANA-122001
Cell No: [protected]

Dear Sir,

I would like to bring into notice about same unknown transactions of about Rs 35,000 from my Axis bank account in the name of Vodafone-Billdesk-Mumbai. I am nowhere connected to Vodafone. This transaction is a big surprise for me and at the same time I am higly disturbed with this loss.

It is my humble request to all to kindly help me regarding this fraud . I would also like to know the possibility of getting my money back

Regards

Manish
Bangalore,
Ph [protected]

On 25th day of September 2010 I have purchased a Vodafone SIM card bearing mobile number [protected] from a local retailer in Purulia. Xerox copy of passport and current electricity bill have been submitted by me for identity proof and address proof respectively.

The application for prepaid connection duly filled up and signed alongwith passport size photograph also submitted to the retailer from whom the SIM card was purchased.

On 3rd October 2010 the said vodafone number has been made inactive without any prior notice. When Vodafone customer care contacted over telephone they say that purchase of their SIM card from local retailer is prohibited and therefore the documents submitted can not be retraced.

Further I wish to state that the said mobile no had been recharged with Rs 350/-. When the retailer was contacted he informed me that your document has been rejected by Vodafone company because your ID proof i.e passport does not contain the details of your address. Even though I tried to convince them by saying that current electricity bill was attached along with the application for this reason, they do not bother to refer the instruction they give to customers.It seems Vodafone staff will not respond positively unless I take the help of consumer forum.

I therefore request you sir to advise me the correct administrative action which can be taken in this case. My mobile number is [protected] and my e-mail id is [protected]@gmail.com.

To Whom It May Concern:



This is to inform my mobile no [protected] ivr is block when I try to reach customer care. ,



when I called on [protected] from another mobile call got connected but when I had word with executive he said “yes u r ivr has been blocked and I will ask my team leader regarding this and it will get activated you have called more than 10 times so its blocked”



If its like this then whts the use of providing customer care support and now days you ppl are charging 50 paisa for 3 minus I think Vodafone must change slogan to unhappy to help and really I m not at all happy with Vodafone customer care support now why I have called more than 10 times have you ever ask ???????? no ,



CLARIFCATION FROM MY END WHICH YOU MUST UNDERSTAND



I had called you more than 10 times as your executives said me its coz of wrong information’s and different different solutions were provided regarding 49 rs unlimited plan to local Vodafone no my plan was suppose to get activated by 25 as per my bill cycle as said by executive on 16/09/2010 docket no was [protected] [protected] and which is got activated on 26 in real ,another fault was when I visit goregaon galley 1 gentleman said sir u must buy a new connection and then and then only we can provide you this service I said him above mentioned docket no then he said no sir its not possible your pack will go in error ,so again I called on 111



Now I want clarification regarding this if you cant provide proper solution in one shot then you ppl are not suppose to block my ivr



now my 49 rs unlimited services is activated and ivr got block finally so please avoid such kind of thing in future





But as far as http://www.vodafone.in/existingusers/postpaid/offers/pages/offers_landing_mum.as...⇄ click on unlimited calls to local Vodafone ,

here as per terms and conditions are given for selected plan as I m using my op 99 I was eligible for that pack so to confirm again I called on 111 so this was the scenario



and now really I don’t know why each and every time you are giving trouble to the customers really horrible service coz of this really frustration level gets increase look into this matters and give me clarification on this



REGARDS



SAGAR DATTARAM DALVI

NAME: NARESH SHARMA
MOBILE NO.[protected]

Dear Sir,

This is for best your knowledge to say that on[protected]. I have received a call made by vodafone care (IVR Recorded Call) and in this call they said that my 1 paise plan has been over in few days and we have an offer for you. 1paise scheme for 1 year you will charged Rs. 20 from your main balance and after charging Rs. 20. Rs.10 has been refunded to you means you get 1paise scheme for 1 year just in Rs. 10 only Press 4 choose 1 paise plan and I press 4 then on next day[protected] Rs.20 has been deducted from my main balance. This is for your kind for information Till date[protected] I have not received Rs10 from your side. So I request you to please refund my Rs. 10 as I have listen in your call Dt.[protected].
One thing I aslo said that when I call 198 or 121 to connect vodafone to talk to customer care I have listen the following words" Sorry to say that we are not able to take action in your request in this time" immediately drop a call. please check why i am not connected to customer care 198 and 121.
Please refund Rs.10 which is deducted from my main balance as soon as possible.

Thanking you

Naresh Sharma

I have a corporate plan sim card of Vodafone with me since last 2 years.
Everything was fine untill 20/09/10 since then I am not able to make calls to any non-Vodafone network mobile/landline.

Whenever I try to make a call to any non-Vodafone network I get a "Nwtwork busy" message on my screen.
Making a call to a Vodafone network is not a problem and I do get calls from all network phones, including landlines.

To add to this, I am also not able to dial to Vodafone customer care number,
I tried calling to the Vodafone customer number from my friends number and every time these good for nothing customer service executives of vodafone just hang up the phone saying that we are transfering your phone to the technical team...and then it is a long endless waiting period which will ultimately force you to diconnect the call.

I also tried to change my handset just to confirm this problem has nothing to do with my handset and I was correct...this problem persisted in other handset as well which I used for my testing purpose.

I finally went to the Vodafone store in Nerul seeking for help, but the store was closed. I was late by 15 min. I then tried to use the HOT line service in the bill payment section beside the store and what I found was that the phone kept over there was not working. I complained about this to the security gaurd outside Vodafone store and I was shocked to hear from him that there were complaints raised many times in the past regarding the HOT line service not working but the management of Vodafone store always ignored this!

I am really ashamed o[censored]sing sim card of such a service provideer whos customer services are so poor and when we call up the customer care number those guys just keep you waiting so as to make money out of your call to customer care number.

Hi,

I have been using Vodafone prepaid number from last 3+ years. I get a message on saturday night 9 PM from Vodafone that if I don't provide my identity proof and address proof documents my number will be disconnected next day i.e Sunday.

Now as we all all know Vodafone stores closes at 7:00 every day and they are closed on Sundays. May I know why I was not given a prior message/information? When I called up customer care executive this guy kept me on hold for 20 minutes, telling me "Mam give me a minute" and finally he disconnected. On trying for second time, one executive attended my call and he got nerves to say "Mam there is no problem, you can submit your documents on Monday. Only problem you will face that you wouldn't be able to make any call"

I am shocked on this customer unfriendly and unprofessional behavior of Vodafone. Some strict actions should be taken against such service provider.

Puja
[protected]@yahoo.co.in

I called today at 12:40pm at customer care vodafone to enquire about the scheme they offered me on26.09.2010 .But when i enquired about same executive denied and toldme that i can go to showroom which i denied as I would not be able to go,but later on he start abusing me back to back,to be very honest in reply i also did but he continued and I disconnect the call.
My cell#[protected]
Sir,
I want some explanation and apology from vodafone as it hurt my self respect or else I will go to consumer court .and also i would like to mention about misscumminication committed by vodafone as they told me to recharge of 29 rs sms pack on 26.09.2010,
on doing it I will get tT of 50rs on 01.102010 which I have not got and now they are saying that it was a lucky draw...
So please look into matter and revert me back on my email id srohit.[protected]@yahoo.in
or by call me at [protected]

Using the Vodafone Mobile Number, the series of land numbers(0892428****) are unable to get connected..
The IVR response while calling to the specified landline number is that


"This facility requires special subscription..
Please call vodafone care on 111 or [protected].
Thank You."

This is the problem faced from 3 years, i have placed several complaints, but no response regarding the COMPLAINT..
Hope it will be resolved soon..
Thank You.....

Sir, i am connected with vodafone prepaid for the last 6years. yesterday onwords my mobile shows all incoming as UNKNOWN. when i speak to coustmercare support, they said that we deactive the caller ID. How they can deactive the service without inform me.

I was in mumbai and was receiving unsolicited computerized calls from Vodafone caller tunes. Incoming roaming charges were being cut from my prepaid account and were also harassing me as calls were being made during meetings. I called customer care and was deeply disappointed by their indifference and was forced to lodge complain.
Because they were calling for their promotional activities It is not my responsibility to pay for them and its their responsibility to reimburse my expense and also pay for harassment.

I had purchased a Internet connection no - [protected] from Vodafone Store Surya complex.
It never worked satisfactory. I ad made complaints a no. of times to the store. Also took Mr Sandeep's number an executive sitting in the store to help me out in it.

Unfortunately the spped was really really bad it hardy used to connect.
I opted to close the connection. Had sent a person to close the same.
The people at the store - Mr Sandeep confirmed it is closed on 4th of Sep 2010.

Today I went to pay my mobile bill and i come to know that the bill of the internet connect is also generated on inquiring I came to know the connection was never closed.

The executives at the vodafone mislead people.

Now they r telling that I need to subit id proof while on 4th Sep they said its closed and never demanded the id proof.

Its very harrasing to go to the store and see these people neglience make u pay money.

Kindly note.

i dont know what happned to vodafone nowadays?started creating worst image....
I am Pushparaj Acharekar with Corporate connection Vodafone [protected] since long...but i think vodafone forgot meaning of word Corporate...
On september 19 i made cash payment of rs. 1500 at vodafone kiosk nr nirmal lifstyle mulund.. I got recpt message on my cell.
Bt i deleted tht msg nd thrown th receipt coz i was hvng Trust on vodafone...
However vodafone disconnectd my outgoing today...i hv made lot of calls at customerDiscare ravindra,prakash, ashok...Mr vinod manager also gt my payment in system and give me transit id and lodgd complaint bt all in vain...my issue not resolve...
i also visited vodafone gallary at mulund nimal lifestyle but no help..
they asking reeipt..i just wondr and itz illogical if i recd message after after cash payment then why would i keep that message or receipt if i am making payment like this since 5 years
I am realy fed up with these service to corporate...as geniune customer since 5 yrs i am just requesting u to please activate my number immediately...
shamefull service by vodafone...

Hi my name is loganathan i have used vodafone 14 rupees internet bonus,
but it was not working properly i activated 14 bonus at 2.28 pm on[protected], i did't receive confirmation message so i called to customer care he said u will receive with in 5 hrs, so i waited 5 hrs after 5 hrs i called again. that time she told wait sir i will check and activate with in 1 hrs.i said its ok i will wait mam. am waiting up to 10.30pm and i browse suddenly my balance deduced( -23.66) that time i have 7.11rs before ha she one told ur account activated at 4.45 pm sir so u can browse nu. thats only i browse. but[protected] morning i recharge my account activation message that time ony i received so what we know about thay spokes all are liying. one more complaint is whatever i called to customer care from my number and one more vodafone number that numbers are all blocked to call to customer care and 198. i want solution about vodafone network they are all forgery persons it was cheating. so i have register my complainted here also to local police station.

Hi myself Loganathan.G
my mobile number is [protected]
last[protected] i activated BIS service(ACT BIS to 111) at the same time i received confirmation sms. but i confirmed once again to called customer care. she told BIS activated on ur number so u can browse using via vodafone mobile connect. then i connected to pc at 9.18am to 10 am i browsed with(5 mb only) at the same time my connection disconnected and i check my balance is -46(i have current balance Rs-55) totaly 101 rupees deduced from my balance.and i again i called to customer care 111 and also 198 both are said wrongly,they spoke irresponsibly. continuously 2 days i called 10 times more they did't response properly.i told him to refound my amount that was not my mistake all are urside mistake so i want my money. so i complaint to vodafone network now.

I have a vodafone prepaid connection, and my caller ID has been deactivated from 24th Sep 2010 without any information, on 27th when i inquired with the customer care i was told that i have to resubmit my documents again for verification and then only they will start my caller ID and my called ID will be activated immediately. I resubmitted my documents on Tuesday and i was told that called Id will be activated in 2 to 4 hrs, which did not start, eve when again i checked i was told it will take max 12 hrs but today its 72 hrs but the Called Id is still not activated.

I have received calls from where even i dont know bcz there is no caller ID. Not only Caller ID was deactivated but at the same time all the incoming calls services were bad and my calls were getting missed.

PLEASE DO NOT BUY VODAFONE, THEY DONT KEEP THEIR WORD AND PEOPLE LIKE US SUFFER A LOT AND MISS IMPORTANT CALLS.

Thankyou