[Resolved] Vodafone — not converting postpaid to prepaid | |
Dear dir, i have a vodafone postpaid connection for two years, at present i am uncomfertable with postpaid due to wrong billing, so i said to company to chenge postpaid to prepaid, but he said that he has no option to change it, plaease solve my problem, and change my connection postpaid to prepaid. Name : Seema Sethumadhavan Address: House No 108 Ground Floor, Ashoka Enclave Part -III, Sector 35, Faridabad. 121003 Account No. LL15-2516 Sub Division: F13/Mathura Road. K No. [protected] Mobile No. [protected] The errors in the billing are being done at the DHBVN office and the customers are at stake. The Bill No.5839531 was incoorect due to wrong billing input by the department, The meter reading shoud have been 9205 and was recorded by your department as MR 99205 and the billing amount was 435615.00, Then I visited the Palla office and registered the complaint vide no. 221262 on[protected] and had given the complaint to the Je in the Power supply office personally at Mathura Road. They visited my house and has taken the current reading as 9446 and hence I paid the excess bill alongwith the next billing cycle for amount 2697.00 which got cleared on 13-12-08 from my bank which also did not got adjusted in the next billing cycle and the arrears were appearing vide bill no6374213. Also in the same bill the min bill amount was charged though I've paid for the consumed units along with the bill no 5839531. This is wrong and excess billing charged to the Customers. Again I've received the bill No. 6813987 where again the min bill chargedsare charged, arrears are charged as 3219.30 and sundry charges/allowances charged for 7225.78, the total billing amount appearing as 11017.00. Due to the Errors being done by your department we are facing lot of problems of billing and harrasment when we visit the Palla Office and have to take leaves to get this resolved and every month a new error or problem is there to harrass us. Please resolve this at the earliest or else I would take this forward to the consumer group or to the media. Looking forward for your support at the earliest. Best Regards...Seema [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Our MR No 8668/DS bill not recd till date
bill not recd from 19.03.09 to till date our MR No 8668/DS recepit No 035361 dt 19.03.09
pls sand me bill
pls sand me bill
pls sand me bill
Dear Sir /Madam,
You are request not deploy such fellow who donot know how to take the meter reading.
It is only defaming your department image and faith of the organisation. Repeatedly people are complain about the error in their bill and huge amount mentioned in their bill.
If you continue like this then what is use of providing bill just snatch the hard earned money of the individual and put in your packet. save the land lord who are really using and distributing that amount to small user. Please for God sake think twice and deploy correct person who can take exact meter reading not a person who intentially take worng meter reading.
Thank and Best regads,
Uma
You are request not deploy such fellow who donot know how to take the meter reading.
It is only defaming your department image and faith of the organisation. Repeatedly people are complain about the error in their bill and huge amount mentioned in their bill.
If you continue like this then what is use of providing bill just snatch the hard earned money of the individual and put in your packet. save the land lord who are really using and distributing that amount to small user. Please for God sake think twice and deploy correct person who can take exact meter reading not a person who intentially take worng meter reading.
Thank and Best regads,
Uma
kj
Sir, my no. is [protected] and I visited vodafone store Shop No 1/2/3, Ananth Building, Plot No 31, Kharghar, Navi Mumbai - 410210, Sector 4, Next To Cross Cafe, Next To Axis Bank for converting my post paid connection to prepaid on dated 19/3/15 after clearing pending bill processing fees and documentation the store executive told me that conversion will happen within 72 hrs. so I wait for that time but it would not then I visit there again and the attendant said my connection convert within 24 hrs but the story is same. Today visited again they again said that within 2 hrs your problem will resolve I asked for any complain desk or senior they did not give me any information.I very upset about this please resolve it fast.
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I've registered vide Grievance number 359LHC, 828BGL, 221262, 502EFJ, but received no answers. Have visited Palla office more than 10 times.
Name : Seema Sethumadhavan
Address: House No 108 Ground Floor,
Ashoka Enclave Part -III,
Sector 35, Faridabad.
121003
Account No. LL15-2516
Sub Division: F13/Mathura Road.
K No. [protected]
Mobile No. [protected]
The errors in the billing are being done at the DHBVN office and the customers are at stake.
The Bill No.5839531 was incoorect due to wrong billing input by the department, The meter reading shoud have been 9205 and was recorded by your department as MR 99205 and the billing amount was 435615.00, Then I visited the Palla office and registered the complaint vide no. 221262 on[protected] and had given the complaint to the Je in the Power supply office personally at Mathura Road. They visited my house and has taken the current reading as 9446 and hence I paid the excess bill alongwith the next billing cycle for amount 2697.00 which got cleared on 13-12-08 from my bank which also did not got adjusted in the next billing cycle and the arrears were appearing vide bill no6374213. Also in the same bill the min bill amount was charged though I've paid for the consumed units along with the bill no 5839531. This is wrong and excess billing charged to the Customers.
Again I've received the bill No. 6813987 where again the min bill chargedsare charged, arrears are charged as 3219.30 and sundry charges/allowances charged for 7225.78, the total billing amount appearing as 11017.00.
Due to the Errors being done by your department we are facing lot of problems of billing and harrasment when we visit the Palla Office and have to take leaves to get this resolved and every month a new error or problem is there to harrass us.
Please resolve this at the earliest or else I would take this forward to the consumer group or to the media.
Looking forward for your support at the earliest.
Best Regards...Seema
[protected]