Vodafone India Complaints & Reviews

I have Vodaphone Prepaid Mobile No [protected]. On 6th Mar09 at about 08:45 am I received a message that Priya Uphokta Molible Radio has been activated on my phone. Chagres Rs 12 per week. I immediately checked the balance. It had reduced by Rs 12/-. I had not asked for this facility at all. Vadaphoneon this is not the way. Stop this facility immediately and refund my money...Done make money by cheating the customers.It is criminal...Do the needful immediately or else I am going to stop using your mobile service. There are enough service providers now a days.

I am charges almost 215 Rs more in my last mobile bill. As a promotion message I received message to download some pictures, and GPRS setting was sent to me. However I downloded only 3 pictures throught it, which costed me 215 Rs, as per scheme download charges is 10 paisa per kb....

Sir
I have recharged my vodafone no.(Prepaid No.) [protected] with E-Top up of Rs.245/- on 25th February under the scheme of full talk time . But they have credited only Rs.108.05. When I called them later to credit the remaing amount, they said that my phone was not granted for full talk time of Rs. 245/-. Iagain asked them to credit the remaing talk time under the rules .But they refused to hear and disconnect my phone.

I request you to credit the remaining talk time of Rs.110.02 if my mobile was not eligble for full talk time otherwise Rs.136.5, if it is

Thank You

Yours faithfully
Bimla Kamra




copy to: vodafone & Trai

Vodafone store name CENTA COMMUNICATIONS, Shivaji Nagar, Bangalore Their No:[protected] and Venkat sales executive [protected]
One of Vodafone Executive called and explained me about Vodafone postpaid connection of monthly rental RS149 on 14th Feb 09 by Mob No:[protected] and informed me offer is till today only then I asked to send me a new postpaid Sim she sent one person and he took RS 400 to give Sim on that it it written as RS300 as Local Security Deposit and RS99 for SIM.
When I could not get activated even verification over then I told them that am not want to take connection then they have not start my connection and when I asked for my Local Security Deposit to return to me non of them is giving me assurance and even one of them told me you do what ever you want you wont get.Now how to get get my deposit back!!!
My new postpaid no which activated in one day through my company [protected]

dear i am your vodafone customer want to complaints against my plan shifting, my cell number is [protected], having lifetime incoming free without any monthly rent. user is Miss Varda Panduranf Tari also the sim on her name. nowdays we are observed that every day Rs. 2/- is deducted from balance so please look into matter if you shifting us in your any rental plan then kindly remove and keep us in our original plan or give us such infromation immedaitely.

waiting for your reply and hope u will attend us.

thanking you

Nitin Anant Jadhav

Sir,

I had vodafone post paid connection, My mobile No.[protected], I paid vodafone bills every month without any due. Last five days my mobile number was not accepted to call any other mobiles (i.e. Airtel, BSNL, Tata Indicom, Reliance). I am complaint many more times in vodafone centres, but till now they was not rectified the compliants.

Kindly take necessary action.

thanking you,

My mother was using vodafone postpaid plan talk249 and to change the other plan the new postpaid connection is given though the new plan can be changed on previous number itself...the wrong information is given to her that to change the plan the new number will be given.
for new plan they charge Rs.250 which is of no use...i have lodged my complaint 10 days earlier and also on last week...my complaint no is [protected] and new given phone no is [protected]...i want to permanantly close this new no and also this money should be either refund or transfer to my some other no...pls. help me in this case.

my name is Anu Duggal
contact no. [protected]

I purchased Data Card (No. [protected]) from Vodafone through Mr. Mohit Dhawan (Dhawan's Mobile No.:[protected]) of Vodafone Ahmedabad in November 2008. Inspite of repeated request he is not giving bill for the stick (Rs. 2500 corporate connection). I complained on [protected] but nothing happened. I requested for address change, I was assured address had been changed but no reply. For Jan Bill I approached Mini Store in Chandkheda, they told me that the the request for duplicate bill has been sent and Iwould get duplicate bill within 7 days. Now 15 days have passed, again no response. What to do with this company and their horrible service?

To,
The Consumer Forum,

sub:- without any reason disconnect my mobile no.[protected]

respected sir,

i am ramesh chander from delhi i have buy one vodafone mobile post-paid connection on dated 23th -2-2009 after taht 25th feb'2009 my verification is ok and after that evening 25th feb2009 my post-patid no. disconnect with any reason when i called to custmer care theysaid to me we are cant help you plase go to vodafone store.
when went to vodafone store at rajiv chock matro sattion vodafone excutive miss. neha and miss manisha mis-behaviour with me she said to me pay 1000r.s after that open you connection when i know about reason she said to me we are not know why disconnet your no. i tell her why i paid 1000r.s she said to me if your paid 1000r.s when your connection. my calling data is i have use only 200 r.s why i paid 1000r.s. kindy requst to you place take action this fruad co.

regads
ramesh
cont.:- [protected]

Hi,
I Called up the cust service for caller tunes info an senior agent misguided me using bad abusive words.
The name of the agent was RAVI VAGHELA he was playing pranks with me using my companies personal infos.
My No. is [protected].Postpaid connection

Regards
Pranav Pillai

Hi,

This is Amit Mishra, Vodafone prepaid mobile number:[protected] wants to file a conmplaint againts Vodafone Mini Store called, VMS Connexions at Shop No 1, Bldg No 26, Oshiwara Mhada Complex, Opp Mira Tower, Andheri West.


Well i have faced the worst CC experience today where i jus walked in to the above mantioned store at 5.15pm (02/03/09) and i simply asked to top my mobile worth voucher of Rs.50 and gave my number to the assistant called Mario, but since i have two mobile phone i got confused and gave my number as [protected] and after giving the number i said the assistant to WAIT AS I WASNT SURE OF MY NUMBER, MEANWHILE I JUS CHECKED MY NUMBER AND RECOLLECTED THAT MY NUMBER IN [protected] AND NOT [protected] AND I TOLD HIM TO WAIT BUT THE ASSITANT MARIO SAID I DINT HEARD THAT U SAID WAIT AND HE TOPPED UP THE OTHER NUMBER IE[protected] AND NOT [protected]. So i simply asked that i told u to wait and he started shouting that its refilled now and nothing could be done about it and cant be REVERSED. I I Simply said what s this and the Store Manager said that i can do what ever i want and it wont be reversed now. I had to leave fr my work so i dint stayed there after the above mentioned incident but yes tomorroe i will get this escalated to POLICE AND WILL REVERT BACK WITH THE NC NUMBER.


Its not the Matter of Rs.50 but the Concern for such rude and aggressive Customer experience from the store manager and the rep called MARIO. After which i thought to highlight it and get this reported to police and get my 50 Rupees back or my vodafone account being debited for the same amount.


I want ome action to be taken for the same and as i am a Prepaid user but no one would like to be dealt in such a way. Thanks



Regards,
Amit Mishra,
Adheri (w)Resident.
[protected] / [protected]

sir, , i m a customer of vodafone prepaid in nagpur and at many places in nagpur are charging Rs. 2 extra for recharge voucher..
and some of them dont easy recharge below 100 (it is available)
some names are

punjab cellular(lakadganj)
3 to 4 shops at mini mata nagar & surya nagar nagpur -8

Respected sir

I have applied in vodafone gallery to change my plan on 8th January. Today on 2nd March also its not done yet. Everytime i visit their gallery they keep on saying me that in next 4 days it will be done. But nothing is done since last 2 months. They dont even tell me what is the problem, they are not even giving me anything in writting. Following is the matter in length.

We have 3 post paid sim cards of Vodafone in Family plan.
1) Mr. Prashant Shah (My elder brother) - [protected]
2) Mrs. Madhuri P. Shah (My sister in law) - [protected]
3) Manish Shah (Myself) - [protected]

My first visit to vodafone gallery for this purpose was on 8th January 2009 & i met Mr. Micheal at churchgate vodafone gallery which is opposite to Asiatic. I wanted to change Mrs. Madhuri's no. to prepaid, Mr. Prashants no. to Double Value 299 plan & my plan to GK199 plan. They told me that to change the post paid card to prepaid for Mrs. Madhuri I'll have to take sign of Mrs. Madhuri on few documents which i did & went again on 19th January in the same gallery & met Mr. Vikas. Same day i purchased new sim card for her, gave all the documets required to change to prepaid & also paid my old dues. On 19th Jan. Mr. Vikas told me that in next 7 working days plans will change for other 2 cards also. i.e. for Mr. Prashant & for me. but as usual nothing was done & i went again in starting of the february month. This time i met Ms. Claudia in tha same branch. Again she commited that it will be changed in next 4 working days. I asked her repeatedly why its not done yet & she was not having any answer. I met Mr. Devesh (Branch Head) also on the same day & he assured me that we are putting a request on priority and your plan will change in next 2 working days. Still nothing was done to change my mobile plan. I went there again on 2nd March i.e. today & spoke to Ms. Claudia again. As usual she again told me that it will be done in next four working days & when i asked for the reason for not changing my plan yet, she was not having any answer. I again spoke to Mr. Devesh and he told Ms. Claudia to put up the request on high priority. Today i asked them to give me the print out of my requests put up by them on these various days. Ms. Claudia says they dont have this facility so she cant give. I asked her to give me in writting that my plan will change in next four working days as told by her. Again she gave me the same answer that she cant give.

I have given them all the necessary documents which they asked to change my plan & i dont have any proof as they have not given me anything in writting.

From almost last 2 months i am going there & have to waste at least 1 hour to complaint, request & still nothing is done by them. It takes hardly one day for them to activate the new sim card & its taking almost 2 months to change the plan. Just because i am an existing customer they are not giving the priority to my problem. Need help to resolve the issue & teach them a lesson.

Best Regards
Manish Shah
45/B, Dattani Apts.,
Parekh Nagar,
S.V. Road,
Kandivali (West)
Mumbai - 400 067

hi sir
please correct your network my mobile our village person using your network sim card but every time not rechargeable, but some time pic my call please give high speed network, same network air tel or air cell and BSNL very good network, but we are using vodofone same like going on, we want change other network
please correct your network


maraikkarpattinam
mandapam
ramanathapuram
tamilnanu
s. India

i have two queries.
1. i have applied for dnd(do not distrub) service to my service provider vodafone in punjab on[protected]. but even after 45 days according to TRAI directions it has not been activated yet. i called to customer care also and they send me the below message
your service reg. no. is [protected], we shall respond to your query by saturday 07-mar-09 06:00 P.M.
LET ME KNOW WHAT SHOULD I DO BECAUSE ACCORDING TO RULES IT MUST BE ACTIVATED WITH IN 45 DAYS.
2. on[protected] suddenly i got a msg that ur mci alerts has been activated and 30rs. has been deducted from ur account whearas i did'nt apply for any type of alert or facility. i called to customer care and talked to officer pankaj sharma, and he told me that after 24 hr. they will clear the actual position, but after that they block my mobile no. for calling customer care and now i have no option for returning my amount.
SO PLEASE TELL ME THAT HOW I WILL FIND MY MONEY BACK FROM VODAFONE.

SO PLEASE TAKE ADEQUIATE ACTION AGAINST VODAFONE PUNJAB.
PLEASE RESPONSE AS SOON AS POSSIBLE, THIS WOULD BE HIGHLY APPRECIATED.
THANKS
RAJAT BHARDWAJ
SM-11, N.RLY.
BARETA, PUNJAB

Dear Sir,
I received a Call from [protected].
They marketed to avail Vodafone connection.
I request her to give me the number [protected].
She said that she will check and get back to me.
After half an hour she called me and said that the number is available and she committed that she will give the number.
So I produced all my documents.
Today they are calling and saying that they dont have [protected].
I was totally not satisfied with the service given from the front end.
Customer satisfaction will be based on how people interact with customer.
Please help me in getting the committed number.
Regards,
Ashokkumar.
[protected].

Date : 29/01/2009

Kind Atten : Service Manager,
Vodafone

This is to inform you that I Mr Kunal Sharma received call from vodafone or agency under vodafone for additional connection, I was already having Group Plan No .[protected] & the other[protected] with the rental of Rs 149, I Took new connection on condition for the same rental of Rs 149 No.[protected].

Without Intimation the bill were Splitted, the rental was Rs 250 on all 3 Nos, Inspite of my Strict Instructions for the same rental no response after regular follow up with vodafone customer care executive, I Have received the Two Bills of New No .[protected].

The Welcome Pack is still packed i have not open that kit.

Kindly update my plans for rental of Rs 149, with reverse charges i.e all dues clear of new no .[protected].


With Kind Regards

Kunal Sharma

sir/madam

as i sended you my complain sorry by mistake i was not mentioned my phone no. my phone number is [protected] which is to be requested to deactivate or block.

my present new number is [protected] you can contact me on that no.

thank you

regards
ekta khuswaha

My mobile no. is [protected], i was migrated from pre-paid to post paid on 10.01.2009 .I have received a message on my mobile phone that my post paid bills will be directly debited from my bank account but it is regreted that i have neither sign any such agreement with the company nor make any request from my mobile phone or ever write for this. It is therefore requested that my post paid bills be surved to my billing address which helps me to paid by cash. If it doesnot happen i will not pay my bill and i will not be responsible for the same. I have also written a letter to bank that no mobile phone bills be debited from my bank account. If this problem is not sortout i will lodge a complaint in Consumer Forum.

Dear Concerned,


My self Neelmani Shukla from Lucknow, I have chosen postpaid plan of vodafone and taken connection on 25.02.09 submitted all required documents and Rs. 600 for activation and security.

Vodafone executive has commited me that my connection will active till 10:30 am 26.02.09.

Till time my connection is not in active mode.

As for your information I belongs to a telecom service industry carring 150 to 200 calls per day.
You can understant without any contact no. how will i managing myself with an organization.

Its my first chance with vodafone, as per expectation from vodafone no any EXTRA VALUE GIVEN TO CUSTOMER..

I AM SUFFERING DUE TO NON ACTIVE MY NO.
SUGGEST NO. IS - [protected]
SIM NO. IS - [protected]


KINDLY SUPPORT AND SOLVE THE PROBLEM.
Why the executive of vodafone commited to customer for wrong way... I have lost my old one no. and the new one of vodafone is not in active mode.

Such i haven't accept this type of false promising by vodafone. Being a world class telecom service provide it is not good indication of public faith.

Pls help... I am facing problem due to non active of my no. pls help...


THNKS
NEELMANI SHUKLA
[protected]