Vodafone India Complaints & Reviews

[protected] Forwarded message[protected]
From: 𺰘¨SwaP¨˜°ºð <swap.[protected]@gmail.com>

Date: Sun, Feb 22, 2009 at 6:09 PM
Subject: Billing error. (Vodafone no.:[protected])
To: corporate.[protected]@vodafone.com






Dear sir/madam,
As i had mentioned in my previous mail that i am very disappointed with the level of customer service, I am finally pleased that some notice has been taken about the issues i am facing. Regarding my previous complaint, i have been assured that you are taking necessary actions. But just as one problem seems to be taken care of, i am facing another!

i had activated a scheme in the month of november, 2008, where in all my outgoing calls to US and Canada will be charged at Rs 1.99/- per min. at a monthly rental of Rs. 49. The rental was charged for 2-3 months i think and everything was fine. But for the month of february, as i see the bill right now, the ISD usage is of 70 mins and i have been charged Rs 440 for the same. I call up at the call center and enquire that the scheme has been discontinued on my number when i had not given any such requests. I was making these international calls assuming that the scheme is active on my number. Not only in the previous month, but also in this month i have made a lot of ISD calls assuming that i wil be charged Rs 1.99/- per min. Where i should be charged Rs 140/- for the ISD calls and Rs 49/- for the monthly rental, i have been charged Rs 440/-!!! which is absurd. My total outstanding on the account is Rs 1594/- for the previous two bills. According to me, this should come down by around Rs 240/- .

I have another complaint number[protected] kindly check out the details) against which payments have to be adjusted. Kindly look into the matter as soon as possible and let me inform you that i am not going to make payments which i am in the ffirst place not supposed to. Kindly analyse the bill and let me know what is the final amount i need to pay after discounting for the ISD calls i have made. The discounting also needs to be reflected in the bill for March, ie, the current cycle which is going cause as u will see, i have already made a few ISD calls. If i knew the scheme wasnt active, i wouldnt have made these calls!!!

I assure you that the outstanding payments will be made as soon as i get a proper explaination and the bill amount is adjusted based on the points i have mentioned. Kindly make sure that all these pending matters are sorted out so that i dont have to keep writing these mails to you guys again and again! I have forwarded my previous mail to you just for your reference.



Swapnil Rughani





[protected] Forwarded message[protected]
From: 𺰘¨SwaP¨˜°ºð <swap.[protected]@gmail.com>
Date: Sat, Feb 21, 2009 at 10:25 AM
Subject: Conplain of harassment (Vodafone no.:[protected])
To: corporate.[protected]@vodafone.com



Dear sir/madam,
I, Swapnil Rughani, have been using the vodafone number [protected]. I, in total have four postpaid and three prepaid numbers on my name which are currently active. The purpose of writing this mail is that i am very disappointed with the kind of service provided by a company of Vodafone's stature and repute.

My bill of Rs 677/- for the number [protected] was due on the 5th of February, 2009. The outgoing services were barred on the 8th Feb or so and the day the services were barred, i made a payment on the account for Rs. 800/-. From that day onwards, i have been contineously getting calls from one of your collection agencies (Phone no from where i got all the calls :[protected] using rude language and asking me to pay the bills. I explained the matter for 3 days contineously, i requested them not to call me before 18:00 hours IST for a week contineously. Every single day, i got 2 calls around 13:00 IST. When this went on for 8 days in a row, i lost my patience and had to use profain language to make them stop calling me. I later in the evening called up the Vodafone helpline to check if there was a mistake from my side and if the payment was actually cleared on the account. The payment was showing in my account, but yet my outgoing services were barred again. I have registered a complaint with the lady i spoke to at the helpline (complaint no.:[protected]

I assure you that if this pathetic level of service continues and if i have to experience indicent of this nature again, i will discontinue services on my personal numbers without paying any of my pending bills, moreover, i will try and make sure that my entire organization discontinues the association with Vodafone. As it is there is widespread discontenment with your company's general level of customer service!

Kindly follow up on the matter and take required action.









Reply Forward

𺰘¨SwaP¨˜°ºð to corporate.assi.
show details 11:43 AM (0 minutes ago) Reply


Dear sir/madam,
this is the last time i am writing to you regarding the issues i am facing. Incase you people chose to ignore again, i assure you, no further payments will be made on my account. I AM READY TO MAKE THE PAYMENTS ON MY ACCOUNT, I WANT TO CONTINUE USING THIS NUMBER, BUT YOU LEAVE ME WITH NO OPTIONS. As i have mentioned earlier, theres an issue with the charges you have made against my international calls (kindly refer earlier mails) and i also have a new complaint number for u[protected] and i spoke to Ms. Jigisha Kamrejwala and i had also spoken to one FAIZ KHAN regarding the same a couple of weeks back. Also, i had requseted you to discontinue services on another number on my name [protected] in august 2008, i had sent u a mail in August, you people called me from your side, and i was promised i will be refunded the advance rental you had charged. It has been 6 months now. I still have the details of the mail that i had sent back then and i am pasting the mail here as well as forwarding it to u again for your reference. I have mentioned it time and over that i am willing to pay the bill but i wont pay even a penny more than what i was supposed to be charged. I AM CONSIDERING LEGAL ACTION AGAINST YOUR COMPANY IF I AM HARASSED AGAIN REGARDING THE SAME.

*********************Sending mail i had sent in august 2008 as a picture file attached to this mail and i have sent atleast 4 more mails for the same. I will also be forwarding the mail original mail to you, so that theres is no scope for any doubts for you guys. I had sent it from another mail id of mine which is - swapnil.[protected]@gmail.com **********************







[protected] Forwarded message[protected]
From: 𺰘¨SwaP¨˜°ºð <swap.[protected]@gmail.com>

- Show quoted text -
Date: Fri, Feb 27, 2009 at 11:37 AM
Subject: Fwd: Billing error. (Vodafone no.:[protected])
To: corporate.[protected]@vodafone.com



Dear sir/madam,
just when i start beleiving that your customer service as a company cannot get any worse, Vodafone manages to amaze. Just forwarding you all the mails that i have sent to you so far for your reference. Also, i have made a payment of Rs 600/- on the 25th of Feb, 2009. I was told that my line will be activated as soon as the payment reflects on your system. That dint happen, when i call again, the time period increases to 48 hours and now it has increased to 72 hours!!! A perfect example of how spontaneously people can formulate policies in your company! Here are the necessary details. Kindly activate my line as soon as possible!


Detailed Statement


Account:[protected]
Statement Criteria:Date ranging from 24/02/2009 to 27/02/2009







Status as on:27/02/2009





Sr No. Value
DateTransaction
DateDescriptionCheque No.WithdrawalsDepositAvailable Balance
125/02/200925/02/2009 BIL/[protected]/VODAFONE ESSAR LTD (/[protected]. 600.00 11, 122.00









Note:
1. Transaction date: The date when the transaction in the account is entered.
2. Value date: The date when the transaction takes effect for the purpose of calculation of interest.
3. Legends Used in Account Statement
VAT / MAT / NFS – Cash withdrawal at other bank ATM
INF – Internet fund transfer in linked accounts
EBA – Transaction on ICICI Direct
BIL – Internet Bill payment or funds transfer to Third party
VPS / IPS – Debit card transaction
TOP – Mobile recharge
BCTT – Banking Cash Transaction Tax
UCCBRN CMS -Upcountry cheque collection
LCCBRN CMS - Local cheque collection














[protected] Forwarded message[protected]
From: 𺰘¨SwaP¨˜°ºð <swap.[protected]@gmail.com>

Date: Sun, Feb 22, 2009 at 6:09 PM
Subject: Billing error. (Vodafone no.:[protected])
To: corporate.[protected]@vodafone.com






Dear sir/madam,
As i had mentioned in my previous mail that i am very disappointed with the level of customer service, I am finally pleased that some notice has been taken about the issues i am facing. Regarding my previous complaint, i have been assured that you are taking necessary actions. But just as one problem seems to be taken care of, i am facing another!

i had activated a scheme in the month of november, 2008, where in all my outgoing calls to US and Canada will be charged at Rs 1.99/- per min. at a monthly rental of Rs. 49. The rental was charged for 2-3 months i think and everything was fine. But for the month of february, as i see the bill right now, the ISD usage is of 70 mins and i have been charged Rs 440 for the same. I call up at the call center and enquire that the scheme has been discontinued on my number when i had not given any such requests. I was making these international calls assuming that the scheme is active on my number. Not only in the previous month, but also in this month i have made a lot of ISD calls assuming that i wil be charged Rs 1.99/- per min. Where i should be charged Rs 140/- for the ISD calls and Rs 49/- for the monthly rental, i have been charged Rs 440/-!!! which is absurd. My total outstanding on the account is Rs 1594/- for the previous two bills. According to me, this should come down by around Rs 240/- .

I have another complaint number[protected] kindly check out the details) against which payments have to be adjusted. Kindly look into the matter as soon as possible and let me inform you that i am not going to make payments which i am in the ffirst place not supposed to. Kindly analyse the bill and let me know what is the final amount i need to pay after discounting for the ISD calls i have made. The discounting also needs to be reflected in the bill for March, ie, the current cycle which is going cause as u will see, i have already made a few ISD calls. If i knew the scheme wasnt active, i wouldnt have made these calls!!!

I assure you that the outstanding payments will be made as soon as i get a proper explaination and the bill amount is adjusted based on the points i have mentioned. Kindly make sure that all these pending matters are sorted out so that i dont have to keep writing these mails to you guys again and again! I have forwarded my previous mail to you just for your reference.



Swapnil Rughani





[protected] Forwarded message[protected]
From: 𺰘¨SwaP¨˜°ºð <swap.[protected]@gmail.com>
Date: Sat, Feb 21, 2009 at 10:25 AM
Subject: Conplain of harassment (Vodafone no.:[protected])
To: corporate.[protected]@vodafone.com



Dear sir/madam,
I, Swapnil Rughani, have been using the vodafone number [protected]. I, in total have four postpaid and three prepaid numbers on my name which are currently active. The purpose of writing this mail is that i am very disappointed with the kind of service provided by a company of Vodafone's stature and repute.

My bill of Rs 677/- for the number [protected] was due on the 5th of February, 2009. The outgoing services were barred on the 8th Feb or so and the day the services were barred, i made a payment on the account for Rs. 800/-. From that day onwards, i have been contineously getting calls from one of your collection agencies (Phone no from where i got all the calls :[protected] using rude language and asking me to pay the bills. I explained the matter for 3 days contineously, i requested them not to call me before 18:00 hours IST for a week contineously. Every single day, i got 2 calls around 13:00 IST. When this went on for 8 days in a row, i lost my patience and had to use profain language to make them stop calling me. I later in the evening called up the Vodafone helpline to check if there was a mistake from my side and if the payment was actually cleared on the account. The payment was showing in my account, but yet my outgoing services were barred again. I have registered a complaint with the lady i spoke to at the helpline (complaint no.:[protected]

I assure you that if this pathetic level of service continues and if i have to experience indicent of this nature again, i will discontinue services on my personal numbers without paying any of my pending bills, moreover, i will try and make sure that my entire organization discontinues the association with Vodafone. As it is there is widespread discontenment with your company's general level of customer service!

Kindly follow up on the matter and take required action.










Vodafone disconnection mail..bmp
2305K View Download

I have bought vodafone sim last saturday 07/03/2009 from M/s. Navkar Telecom, Nangloi. my sim card no. is[protected] and vodafone contact no. is [protected]. i told to vodafone customer care department a number of time but my problem is not shortout yet. i discussed with Mr. Pankaj Luthra in vodafone customer care department. when i bought vodafone sim they have given sim activation period 18-48 hours it will be activated. it was not activated and activate on friday 13/03/2009 afternoon. My vodafone and others outgoing calls has been activated but incoming call is not being activated only vodafone incoming call taking received.

Sir,

I bought a recharge coupon of Rs.35 from the shop and typed the secret number to activate, but always the following message was found i.e. "Recharge coupon not found".I contacted the customer care, but they were not able to solve my problem.

Kindly, give me a solution for my grievance.

I have submmit all respect documents to migrate pre paid to post paid connection on dt.04/03/2009 and brught a sim cord from companys store at district SITAPUR U.P. wide receipt no136583 dt.04/03/2009, and insure me by the company that my post paid connection to be activated within 24 hour but its incomplete commitment. then I have recived a SMS from costomer care on dt.10/03/2009 time 3.16pm regarding actvation of post paid connection again next 24 hours.but also the company culdnot be complited there commitment as on today.
thanks with aspected help.

Mr sandeep p gopalakrishnan who was working along with me in Ispat industries ltd, had to leave and join Indian air force in a short notice.He had given me a letter stating his cancellation of sim.i had taken that sim to new panvel vodafone store.they (mr deepak) said that this is not enough they need id proff or a mail stating that his sim need to be cancelled.so i sent a leter from my company id so that it can be cancelled.i had sent the mail thrice, yet when they gave no response i went to store with the print out of the same.now they said they need a mail from his id (for which i asked them what proff is there that it is his mail id)..for which they had no answer.now they said that i should attach his certificates for his authenication along with the same mail.i again resent it .now i got a call from vodafone (mumbai)that i please attach the letter i have got for the mail for disconnection.i had already told they that i do not want the next bill generated since it was not due to my fault but it is yours and this was also given clearly given in the mail.again i got call stating that i sent it now only. now they called me today (13 march) and said that the sim will be cancelled but i will have to pay the money 269 rseven after after telling them again and again that they are not ready to accept that.

Hi,
I am Fahim Ahmed one of the customer of "Vodafone" having a mobile no [protected] suffering from the worst services just because o[censored]seless "Customer Care".
I just wanted to make a complain againts "ISHANT" who is a Customer Care Executive and he is the worst ever customer care executive, he talks rudely.
I had paid my bill but still my outgoing is barred, and ISHANT does'nt want to listen me, i told him to transfer the line to his Team Leader but he did"nt.
Now i am going to CONSUMER COURT to make a complaint againts VODAFONE.

Dear dir,

i have a vodafone postpaid connection for two years, at present i am uncomfertable with postpaid due to wrong billing, so i said to company to chenge postpaid to prepaid, but he said that he has no option to change it, plaease solve my problem, and change my connection postpaid to prepaid.



Name : Seema Sethumadhavan
Address: House No 108 Ground Floor,
Ashoka Enclave Part -III,
Sector 35, Faridabad.
121003

Account No. LL15-2516
Sub Division: F13/Mathura Road.
K No. [protected]

Mobile No. [protected]


The errors in the billing are being done at the DHBVN office and the customers are at stake.

The Bill No.5839531 was incoorect due to wrong billing input by the department, The meter reading shoud have been 9205 and was recorded by your department as MR 99205 and the billing amount was 435615.00, Then I visited the Palla office and registered the complaint vide no. 221262 on[protected] and had given the complaint to the Je in the Power supply office personally at Mathura Road. They visited my house and has taken the current reading as 9446 and hence I paid the excess bill alongwith the next billing cycle for amount 2697.00 which got cleared on 13-12-08 from my bank which also did not got adjusted in the next billing cycle and the arrears were appearing vide bill no6374213. Also in the same bill the min bill amount was charged though I've paid for the consumed units along with the bill no 5839531. This is wrong and excess billing charged to the Customers.

Again I've received the bill No. 6813987 where again the min bill chargedsare charged, arrears are charged as 3219.30 and sundry charges/allowances charged for 7225.78, the total billing amount appearing as 11017.00.

Due to the Errors being done by your department we are facing lot of problems of billing and harrasment when we visit the Palla Office and have to take leaves to get this resolved and every month a new error or problem is there to harrass us.

Please resolve this at the earliest or else I would take this forward to the consumer group or to the media.

Looking forward for your support at the earliest.

Best Regards...Seema
[protected]

Complaint Details : Myproblem is the core balance has been deducted from
my account .I called up many times but i was not statisfied with their
info.
Vodafone Response
They were saying that the game was downloaded from my phone via GPRS.but
the thing was wrong it never happen like that.
Pls kindly go through problem and solve ASAP.
Consequences : My core balance hasbeen deducted sum of Rs 100 for my phone
no [protected]

As a anguished and harassed mobile phone customer I want to narrate my unfortuante
experience in using a post paid connection from vodafone.
I availed a corporate post paid connection from vodafone last month.the vodafone has
put a credit limit on my post paid phone and whenever my outstanding payment increases
the credit limit, all the outgoing calls and message facilities are debarred without
any prior intimation from the vodafone.When tried calling the customer care, the automated
caller system is designed in such a way that we will not be able to contact the customer care
executives.Please imagine the stress I had to endure when I discover that the outgoing call
facilities are debarred without any prior alert when I want to make a critical call at 10 pm.
The vodafone sales personnels are very clever to trap the customers in luring them to buy the
connections, but dont reveal the sensitive information.As a matter of settling scores,
I have decided not to make the outstanding payment to vodafone and want to highlight all
mobile phone subscriber to be watchful about availing connections from vodafone.

I am one of the vodafone customer having mobile no;[protected] for the past 2 years. I am not able to pay the bill amount for the last 3 months due to some financial problem. I have clearly explained to the vodafone peoples when they called before 10 days regarding this. Now One person named Ms.Priya has called me from the number [protected] at 11.30 pm for 5-6 times, since i am in driving i am not able to pick the call.Then she called me on 2.00pm, i told her clearly that i am having financial problem and i wont able to pay the bill this month. Suddenly she has used very bad words regarding remitting the payment. Other than this she has traced my Fiance no from my Call details and spoke to her in bad words regarding the payment. It frustrates me very much and i am very much wounded regarding this kind of conversation. I am mentally disturbed and i want to know why these peoples are behaving like this. I have also lodged a complaint on vodafone customer care and complaint no is ;[protected] and also i have cleared my entire outstanding today at tirupur vodafone store at 15.02.55 pm for Rs.2210/- vide receipt no;THT-1-[protected], After remitting the payment also i had received mail form Vodafone Legal Dept at 7.30pm today. I have enclosing the mail also for ur reference. i want proper justice for the incident happen and i have also send cancellation Request through my mail id and the same is acknowledged.

Points to be Noted;

1.Rude and Rubbish behaviour from the person.
2.Tracing my Call Details without my Knowledge.
3. After making payment i have received Legal notice.

My contact no;[protected]
Name:Balaji
10/03/2009









Ref no: Legal cell 2 / 10/03/09 5248









To









Mr. BALAJI V DES AGENCY MANAGAER







Dear Sir/Madam,







Sub: Your Vodafone Mobile No.[protected] Acct No. 5.19075.00.00.100201

Demand for payment of net outstanding amount/dues.







1. You had subscribed to the Cellular Mobile Telecom Services being

provided by us on the terms and conditions of the Customer Application Form

(CAF). We have from time to time sent you bills for the Cellular Mobile

Telecom Services availed by you. You have been served monthly statements

and reminded through telephone calls, SMS messages and visits made by our

representatives, including our agencies, to make payment of the bills sent

to you. However, in spite of several such demands and reminders, you have

failed and neglected to pay the amounts of net outstanding amounting to

Rs.1703 /- as on 10.03.09 after adjusting the deposit if any.







2. In accordance with the terms and conditions of the CAF, you are

under an obligation inter–alia to make payment of periodic bills raised

upon you in respect of services availed by you. However, in spite of the

receipt of bills, you have grossly failed to make the said payments. That

you are aware, that you would be liable to pay the net outstanding amount

that is in default together with interest thereon @ 2.5 % per month from

such date on which it became due. That the above acts and omissions ex

facie contribute flagrant breach of your admitted contractual obligations,

which may necessitate appropriate civil proceedings.













3. In the aforesaid circumstances, we hereby call upon you to pay the

Net outstanding amount mentioned in Paragraph 2 above, together with

interest thereon @ 2.5 % per month from such date on which it became due

within 7 days from the date hereof. Failing which we will initiate

appropriate legal proceedings against you. This Legal Notice supersedes any

other Legal Notice(s) sent by us.







For any clarification you may get in touch with Mr. Lawrence, Mobile

No.[protected] &[protected] from Monday to Friday, between 10

Am to 6 Pm.





Credit & Collections Department



Vodafone Essar South Limited



No.7, MayorSivaraj Street



Royapettah, Chennai









Note: In case you have made the requisite payment before receipt of this

notice, kindly treat this notice as withdrawn, provided details of payment

are sent to us under advice to our clients. This demand notice supersedes

all previous demands.







Legal Cell



Vodafone Essar South Limited



DISCLAIMER:
This message and any files or documents attached are confidential and may also be legally privileged or protected by other legal rules.
It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error,
please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose.
Thank you – Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free.”

This complaint is regarding Vodafone Hyderabad
I have taken a vodafone connection on 20th Feb, 2009 (Biggest mistake of my life). I have got my black berry services activated by paying Rs.6999 as annual rent. I have received a call on 9th March, 2009 that my accountlimit is exceeded as my current outstanding is Rs.1990 after adjusting Rs.6999/. I was shocked to hear it and asked her to check my bill. Then I have checked online bill (after great effort) and I found out that even after paying Rs.6999 annual charges for black berry I was charged monthly rental for blackberry of Rs.899/-. Then I written to customer care and also nodal officer. On 10Th March, they disconnected my services. I have called up customer care and informed him that bill is wrong. However he was not able to help me out and he simply told me that sir if you want to activate service please make payment. He told me that I understand that you have been billed excess and also it is very clear that there is excess billing but still you would have to make payment to activate services

Is this not some type of goondaism. You bill the customer whatever you want and then ask customer to make payment, after you make payment, we would reveserse extra charges. This is a clear loot.

I have never got so much frustrated in my life but today Was the day when I have realised that in 29 years of life I have made my first mistake by choosing vodafone. Please never select vodafone. Even after reading this if your buying vodafone then you are biggest fool

Regards

Amit Jain

Respected Sir,
I am (Distt Solan) Himachal Pradesh based Vodafone customer since 25th Dec.2008 (X-mas Day).I purchaged two Vodafone No [protected] & [protected] at my home add.after completing all codal formalities. After one month out going calls has been deactivated (Barred) on [protected] till date.
I am not satisfied by the reply of CCR & dealer(Vodafone Mini Store Nalagarh Distt Solan HP). I was asking something else and getting some noxious reply.
I was told that;-
Calls has been barred due to add. verification .

My query;-1 Why second No-[protected] is running smoothly till date. when I have submitted same copy of voter ID to both numbers.
2. I have in contact with Customer Care Executive so many times.and verified my add.
3.I also send e- mail to CCS.
4. Requrement of documents again I think not justified.
5.If add verification is not right out going calls should also be barred.on my second number [protected]


My request to your highly estemed office to please look into the matter or Kindly Deactivate both my Numbers ie [protected]&[protected] .
With Regards
MAHINDER SINGH KAUSHAL
VILL-BHANGLA PO-MATOOLI SUB TEH-RAMSHEHAR DISTT. SOLAN HIMACHAL PRADESH 174101. Contact No[protected] .

Good afternoon sir/madam im satish a student doing my mba. yesterday night i had a fight with my friend and we were just carrying on the fight through sms suddenly i got an sms from this number [protected], the message consisted the matter which is related to the matter upon which me and my friend were talking but neither o[censored]s know him. i have called him and asked the same he told me that his name is ravi and he is doing his b tech dont know whether it is correct or not. he also replied me from a different number [protected] pls look into this matter and provide me a solution as it was completely personal matter between me and my friend and dont know how that person came to know abt this. i request yout to provide me the solution to this as soon as possible.

Dear All,

I am really fed up with the service provided from your end. No network in my area... and made several complaints of the same to your vodafone customer care as well as your vodafone store. I am very HAPPY TO COMPLAIN about the HAPPY TO HELP!!! attitude of your people.My Mobile No is [protected]. I do have other nos as well with vodafone.

I have listed below problems.
- Promised of improvement in Network Service from last seven Months. STATUS - NOT RESOLVED
- Promised of 50Rs/- discount uptil six Months From Vodafone Store at Borivali(W) as compensation. STATUS - NOT RECIEVED.
- LATER ME BEING INFORMED THAT NO CELL SITE PLANNED AT MY LOCATION UPTIL NEXT SIX MONTHS.

Now just the mobile photell me what should i do with ne with no network in it.

I am also postin this complaint in the Comsumer Forum Website if you want you can check the same at http://www.consumercomplaints.in/


Now need response from your end or else i would be very glad to discontinue all the nos of vodafone i am having. Trust me its high time of me facing this can't bear it further.

hi i wnt the details of my number [protected], its urgent actually my frnd use my sim and from that tym some one iz troblng so i[censored] can send me details of past 2 months i vl be vry thnk full i can dat who made calls from my num plz

Dear Sir,

On 11th nov 2008, i got call from Fast Track, A-21/8, Naraina industrial area, phase -II, New delhi-110028, for a post paid connection. They committed that they will be giving me new connection with no. of my choice i.e. [protected], same is also mention on the receipt no.16712 dtd 12/11/09 issued by concerned department for which I agreed and paid Rs 250/- to them.

After that customer care /verification department told that there is no posibility of giving particular no.with this much amt.as this was premium no.for which I refused & asked the executive to kindly refund my money back, but no action had been taken at yet.

I want my money back and want to sue Fast Track, Associate of Vodafone for making me fool and doing such inconvience to me.

Please do the needful and strict action against them.

Thank you,
Raghav Gupta

I have a complaint regarding a customer/client of yours in Bhopal. India. His mobile no. is [protected]. He is sending obnoxious messages for the last 4-5 days regularly. I dont know where all he is sending the obnoxious messages apart from me. I want to know what action you can take at your end after checking out the validity of my complaint. I hope you can take action if my complaint is found out to be correct without an FIR. Hope you would reply soon.

Dear sir,
I am a bonafied member of Indian Defense services and I am using vodaphone prepaid connection ([protected]) since Feb 09. I had submitted my Indian Navy Identity card copy, one photo and a certified letter from Commanding Officer INS Hamla as address proof. Despite submitting these upper said documents in supervision of customer care executive Vodaphone gallery Inorbit mall Malad Mumbai. my calls were barred When inquired, i was asked to submit documents all over again.Despite pressed for time I obliged. yet my calls have been barred again on today 08 march 09. I have been using prepaid services for a long time now but this particular incident has puzzled me and caused wastage to my valuable time and efforts.I was made a victim of poor customer care services as well.

Please look into the matter immediately, and do the needful
thanks

Helo Ravi,

Your Vodafone Service center(Koramangala) and Customer Care services are extremely fabulous.
In a word the person are so hard working and knowledgeable that force me to think to cancel my Vodafone SIM and switch to other companies Plans.

I am writing you the mail with the most worst service I had ever seen in my life from your Vodafone company.

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1)I lost my mobile on 4 March -09.The SIM card which I am using was on my elder brother name(as he is out of INDIA).
2)I call Cust Care for 4 times and my brother from aborad call once, but no one is there to provide me correct information about how can I able to block SIM to prevent any further misuse.
3)I went to nearest Vodafone service center that is in Koramangala, in the evening, where I report my missing mobile with Sim no([protected](PREPAID )).They(Vodafone service center that is in Koramangala) take my ID proof and my brother and provide me duplicate SIM card of the same no. [protected]. I ask them any other documents required to submit.They told me no.
4)On 5 March-09 almost at 8 PM when I try to dial a no.The voice message that comes (This service requires special subscription please call 111 to subscribe).
But the most interesting thing was that even from my mobile I cannot able to call " 111" then also the same voice message comes (This service requires special subscription please call 111 to subscribe), no outgoing is there from my mobile.

5)When calling to your cust care they inform me that within 1 hr it will works fine.But Alas! after 1:30 mins I call again then they told me that within 30 mins they will call me.
But I think They always like to joke with their customer.Hope this your company business.

6) I call repeatedly the very next day also, but no help comes from your cust care services.
7)I went your Vodafone Service center(Koramangala) asking the reason of blocking the outgoing from this SIM no([protected]).
Here one interesting thing I came to know that from your cust care they try to call me, but they find my mobile switch off.(But from 4 March night to still now I have not Switch OFF my mobile).

I want to know when they call me as you must have record of every calling, but your service center cannot able to give the proper information about which TIME and DATE they call me.But they start aurguing that that they call(is't that joking)?????????????????????????.

8) Then I ask them that how I able to get my connection back, they told me to submit My document again and within 30 mins I would got my connection back..In the evening I submit my document again(1) ID proof and Address proof and a photo of mine) and I was again told that within 30 mins OUTGOING facility in my SIM will be available.

9) BUT ALAS! I think your companies cust service has tendency of joking with customer.I did not got outgoing service within 30 mins not even within within 3 hrs.After 3 hrs I again call your cust care then Interestengly from your cust care service I came to know that YOUR workers of Vodafone Service center(Koramangala) did not had any proper information as the person who attend my call told me that not within 30 minutes and even not within 1 hrs outgoing facility will be activated, IT will took 24 hrs to activate.

AGAIN JOKING. EVEN AFTER 26 hrs I had got my outgoing facility in my SIM [protected].

BUT Every time they tell me that they are VERY SORRY for this thing.

NOW TELL ME who like to keep connection of Vodafone with such a BIG BIG SERVICE.

One thing I will publish this article in site as well tell my friends about this matter, and advice them to switch to other companies PLAN, so that they will not face problem like me in future.

THANKS A LOT in ADVANCE.

Nirupam Ghosh
[protected]

Dear Sir,
I want all the details of the mobile [protected].I request u to provide me with all the necessary details including his name, address and place of living.This guy is calling me unwantedly and disturbing me alot.I want to take immediate action against this person.so i kindly request u to provide me with all the details of the above mentioned number.