Vodafone India Complaints & Reviews

Complaint Details : Myproblem is the core balance has been deducted from
my account .I called up many times but i was not statisfied with their
info.
Vodafone Response
They were saying that the game was downloaded from my phone via GPRS.but
the thing was wrong it never happen like that.
Pls kindly go through problem and solve ASAP.
Consequences : My core balance hasbeen deducted sum of Rs 100 for my phone
no [protected]

As a anguished and harassed mobile phone customer I want to narrate my unfortuante
experience in using a post paid connection from vodafone.
I availed a corporate post paid connection from vodafone last month.the vodafone has
put a credit limit on my post paid phone and whenever my outstanding payment increases
the credit limit, all the outgoing calls and message facilities are debarred without
any prior intimation from the vodafone.When tried calling the customer care, the automated
caller system is designed in such a way that we will not be able to contact the customer care
executives.Please imagine the stress I had to endure when I discover that the outgoing call
facilities are debarred without any prior alert when I want to make a critical call at 10 pm.
The vodafone sales personnels are very clever to trap the customers in luring them to buy the
connections, but dont reveal the sensitive information.As a matter of settling scores,
I have decided not to make the outstanding payment to vodafone and want to highlight all
mobile phone subscriber to be watchful about availing connections from vodafone.

I am one of the vodafone customer having mobile no;[protected] for the past 2 years. I am not able to pay the bill amount for the last 3 months due to some financial problem. I have clearly explained to the vodafone peoples when they called before 10 days regarding this. Now One person named Ms.Priya has called me from the number [protected] at 11.30 pm for 5-6 times, since i am in driving i am not able to pick the call.Then she called me on 2.00pm, i told her clearly that i am having financial problem and i wont able to pay the bill this month. Suddenly she has used very bad words regarding remitting the payment. Other than this she has traced my Fiance no from my Call details and spoke to her in bad words regarding the payment. It frustrates me very much and i am very much wounded regarding this kind of conversation. I am mentally disturbed and i want to know why these peoples are behaving like this. I have also lodged a complaint on vodafone customer care and complaint no is ;[protected] and also i have cleared my entire outstanding today at tirupur vodafone store at 15.02.55 pm for Rs.2210/- vide receipt no;THT-1-[protected], After remitting the payment also i had received mail form Vodafone Legal Dept at 7.30pm today. I have enclosing the mail also for ur reference. i want proper justice for the incident happen and i have also send cancellation Request through my mail id and the same is acknowledged.

Points to be Noted;

1.Rude and Rubbish behaviour from the person.
2.Tracing my Call Details without my Knowledge.
3. After making payment i have received Legal notice.

My contact no;[protected]
Name:Balaji
10/03/2009









Ref no: Legal cell 2 / 10/03/09 5248









To









Mr. BALAJI V DES AGENCY MANAGAER







Dear Sir/Madam,







Sub: Your Vodafone Mobile No.[protected] Acct No. 5.19075.00.00.100201

Demand for payment of net outstanding amount/dues.







1. You had subscribed to the Cellular Mobile Telecom Services being

provided by us on the terms and conditions of the Customer Application Form

(CAF). We have from time to time sent you bills for the Cellular Mobile

Telecom Services availed by you. You have been served monthly statements

and reminded through telephone calls, SMS messages and visits made by our

representatives, including our agencies, to make payment of the bills sent

to you. However, in spite of several such demands and reminders, you have

failed and neglected to pay the amounts of net outstanding amounting to

Rs.1703 /- as on 10.03.09 after adjusting the deposit if any.







2. In accordance with the terms and conditions of the CAF, you are

under an obligation inter–alia to make payment of periodic bills raised

upon you in respect of services availed by you. However, in spite of the

receipt of bills, you have grossly failed to make the said payments. That

you are aware, that you would be liable to pay the net outstanding amount

that is in default together with interest thereon @ 2.5 % per month from

such date on which it became due. That the above acts and omissions ex

facie contribute flagrant breach of your admitted contractual obligations,

which may necessitate appropriate civil proceedings.













3. In the aforesaid circumstances, we hereby call upon you to pay the

Net outstanding amount mentioned in Paragraph 2 above, together with

interest thereon @ 2.5 % per month from such date on which it became due

within 7 days from the date hereof. Failing which we will initiate

appropriate legal proceedings against you. This Legal Notice supersedes any

other Legal Notice(s) sent by us.







For any clarification you may get in touch with Mr. Lawrence, Mobile

No.[protected] &[protected] from Monday to Friday, between 10

Am to 6 Pm.





Credit & Collections Department



Vodafone Essar South Limited



No.7, MayorSivaraj Street



Royapettah, Chennai









Note: In case you have made the requisite payment before receipt of this

notice, kindly treat this notice as withdrawn, provided details of payment

are sent to us under advice to our clients. This demand notice supersedes

all previous demands.







Legal Cell



Vodafone Essar South Limited



DISCLAIMER:
This message and any files or documents attached are confidential and may also be legally privileged or protected by other legal rules.
It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error,
please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose.
Thank you – Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free.”

This complaint is regarding Vodafone Hyderabad
I have taken a vodafone connection on 20th Feb, 2009 (Biggest mistake of my life). I have got my black berry services activated by paying Rs.6999 as annual rent. I have received a call on 9th March, 2009 that my accountlimit is exceeded as my current outstanding is Rs.1990 after adjusting Rs.6999/. I was shocked to hear it and asked her to check my bill. Then I have checked online bill (after great effort) and I found out that even after paying Rs.6999 annual charges for black berry I was charged monthly rental for blackberry of Rs.899/-. Then I written to customer care and also nodal officer. On 10Th March, they disconnected my services. I have called up customer care and informed him that bill is wrong. However he was not able to help me out and he simply told me that sir if you want to activate service please make payment. He told me that I understand that you have been billed excess and also it is very clear that there is excess billing but still you would have to make payment to activate services

Is this not some type of goondaism. You bill the customer whatever you want and then ask customer to make payment, after you make payment, we would reveserse extra charges. This is a clear loot.

I have never got so much frustrated in my life but today Was the day when I have realised that in 29 years of life I have made my first mistake by choosing vodafone. Please never select vodafone. Even after reading this if your buying vodafone then you are biggest fool

Regards

Amit Jain

Respected Sir,
I am (Distt Solan) Himachal Pradesh based Vodafone customer since 25th Dec.2008 (X-mas Day).I purchaged two Vodafone No [protected] & [protected] at my home add.after completing all codal formalities. After one month out going calls has been deactivated (Barred) on [protected] till date.
I am not satisfied by the reply of CCR & dealer(Vodafone Mini Store Nalagarh Distt Solan HP). I was asking something else and getting some noxious reply.
I was told that;-
Calls has been barred due to add. verification .

My query;-1 Why second No-[protected] is running smoothly till date. when I have submitted same copy of voter ID to both numbers.
2. I have in contact with Customer Care Executive so many times.and verified my add.
3.I also send e- mail to CCS.
4. Requrement of documents again I think not justified.
5.If add verification is not right out going calls should also be barred.on my second number [protected]


My request to your highly estemed office to please look into the matter or Kindly Deactivate both my Numbers ie [protected]&[protected] .
With Regards
MAHINDER SINGH KAUSHAL
VILL-BHANGLA PO-MATOOLI SUB TEH-RAMSHEHAR DISTT. SOLAN HIMACHAL PRADESH 174101. Contact No[protected] .

Good afternoon sir/madam im satish a student doing my mba. yesterday night i had a fight with my friend and we were just carrying on the fight through sms suddenly i got an sms from this number [protected], the message consisted the matter which is related to the matter upon which me and my friend were talking but neither o[censored]s know him. i have called him and asked the same he told me that his name is ravi and he is doing his b tech dont know whether it is correct or not. he also replied me from a different number [protected] pls look into this matter and provide me a solution as it was completely personal matter between me and my friend and dont know how that person came to know abt this. i request yout to provide me the solution to this as soon as possible.

Dear All,

I am really fed up with the service provided from your end. No network in my area... and made several complaints of the same to your vodafone customer care as well as your vodafone store. I am very HAPPY TO COMPLAIN about the HAPPY TO HELP!!! attitude of your people.My Mobile No is [protected]. I do have other nos as well with vodafone.

I have listed below problems.
- Promised of improvement in Network Service from last seven Months. STATUS - NOT RESOLVED
- Promised of 50Rs/- discount uptil six Months From Vodafone Store at Borivali(W) as compensation. STATUS - NOT RECIEVED.
- LATER ME BEING INFORMED THAT NO CELL SITE PLANNED AT MY LOCATION UPTIL NEXT SIX MONTHS.

Now just the mobile photell me what should i do with ne with no network in it.

I am also postin this complaint in the Comsumer Forum Website if you want you can check the same at http://www.consumercomplaints.in/


Now need response from your end or else i would be very glad to discontinue all the nos of vodafone i am having. Trust me its high time of me facing this can't bear it further.

hi i wnt the details of my number [protected], its urgent actually my frnd use my sim and from that tym some one iz troblng so i[censored] can send me details of past 2 months i vl be vry thnk full i can dat who made calls from my num plz

Dear Sir,

On 11th nov 2008, i got call from Fast Track, A-21/8, Naraina industrial area, phase -II, New delhi-110028, for a post paid connection. They committed that they will be giving me new connection with no. of my choice i.e. [protected], same is also mention on the receipt no.16712 dtd 12/11/09 issued by concerned department for which I agreed and paid Rs 250/- to them.

After that customer care /verification department told that there is no posibility of giving particular no.with this much amt.as this was premium no.for which I refused & asked the executive to kindly refund my money back, but no action had been taken at yet.

I want my money back and want to sue Fast Track, Associate of Vodafone for making me fool and doing such inconvience to me.

Please do the needful and strict action against them.

Thank you,
Raghav Gupta

I have a complaint regarding a customer/client of yours in Bhopal. India. His mobile no. is [protected]. He is sending obnoxious messages for the last 4-5 days regularly. I dont know where all he is sending the obnoxious messages apart from me. I want to know what action you can take at your end after checking out the validity of my complaint. I hope you can take action if my complaint is found out to be correct without an FIR. Hope you would reply soon.

Dear sir,
I am a bonafied member of Indian Defense services and I am using vodaphone prepaid connection ([protected]) since Feb 09. I had submitted my Indian Navy Identity card copy, one photo and a certified letter from Commanding Officer INS Hamla as address proof. Despite submitting these upper said documents in supervision of customer care executive Vodaphone gallery Inorbit mall Malad Mumbai. my calls were barred When inquired, i was asked to submit documents all over again.Despite pressed for time I obliged. yet my calls have been barred again on today 08 march 09. I have been using prepaid services for a long time now but this particular incident has puzzled me and caused wastage to my valuable time and efforts.I was made a victim of poor customer care services as well.

Please look into the matter immediately, and do the needful
thanks

Helo Ravi,

Your Vodafone Service center(Koramangala) and Customer Care services are extremely fabulous.
In a word the person are so hard working and knowledgeable that force me to think to cancel my Vodafone SIM and switch to other companies Plans.

I am writing you the mail with the most worst service I had ever seen in my life from your Vodafone company.

Descritption:
=============
1)I lost my mobile on 4 March -09.The SIM card which I am using was on my elder brother name(as he is out of INDIA).
2)I call Cust Care for 4 times and my brother from aborad call once, but no one is there to provide me correct information about how can I able to block SIM to prevent any further misuse.
3)I went to nearest Vodafone service center that is in Koramangala, in the evening, where I report my missing mobile with Sim no([protected](PREPAID )).They(Vodafone service center that is in Koramangala) take my ID proof and my brother and provide me duplicate SIM card of the same no. [protected]. I ask them any other documents required to submit.They told me no.
4)On 5 March-09 almost at 8 PM when I try to dial a no.The voice message that comes (This service requires special subscription please call 111 to subscribe).
But the most interesting thing was that even from my mobile I cannot able to call " 111" then also the same voice message comes (This service requires special subscription please call 111 to subscribe), no outgoing is there from my mobile.

5)When calling to your cust care they inform me that within 1 hr it will works fine.But Alas! after 1:30 mins I call again then they told me that within 30 mins they will call me.
But I think They always like to joke with their customer.Hope this your company business.

6) I call repeatedly the very next day also, but no help comes from your cust care services.
7)I went your Vodafone Service center(Koramangala) asking the reason of blocking the outgoing from this SIM no([protected]).
Here one interesting thing I came to know that from your cust care they try to call me, but they find my mobile switch off.(But from 4 March night to still now I have not Switch OFF my mobile).

I want to know when they call me as you must have record of every calling, but your service center cannot able to give the proper information about which TIME and DATE they call me.But they start aurguing that that they call(is't that joking)?????????????????????????.

8) Then I ask them that how I able to get my connection back, they told me to submit My document again and within 30 mins I would got my connection back..In the evening I submit my document again(1) ID proof and Address proof and a photo of mine) and I was again told that within 30 mins OUTGOING facility in my SIM will be available.

9) BUT ALAS! I think your companies cust service has tendency of joking with customer.I did not got outgoing service within 30 mins not even within within 3 hrs.After 3 hrs I again call your cust care then Interestengly from your cust care service I came to know that YOUR workers of Vodafone Service center(Koramangala) did not had any proper information as the person who attend my call told me that not within 30 minutes and even not within 1 hrs outgoing facility will be activated, IT will took 24 hrs to activate.

AGAIN JOKING. EVEN AFTER 26 hrs I had got my outgoing facility in my SIM [protected].

BUT Every time they tell me that they are VERY SORRY for this thing.

NOW TELL ME who like to keep connection of Vodafone with such a BIG BIG SERVICE.

One thing I will publish this article in site as well tell my friends about this matter, and advice them to switch to other companies PLAN, so that they will not face problem like me in future.

THANKS A LOT in ADVANCE.

Nirupam Ghosh
[protected]

Dear Sir,
I want all the details of the mobile [protected].I request u to provide me with all the necessary details including his name, address and place of living.This guy is calling me unwantedly and disturbing me alot.I want to take immediate action against this person.so i kindly request u to provide me with all the details of the above mentioned number.

Sir/Madam

Iam vodafone prepaid mobile customer of chennai.Iam facing problem to connect to the relaiance landline
in AP.Previously I used to call to the number.now If I call to the same number its saying please check the number.
But Iam able to get the call from same number.Even though i gave compliant repeatedly but no use.
From Any vodafone number(chennai) not able to call to relaiance landline(AP) .
From vodafone customer care not able to solve the problem.After giving complaint iam getting message problem resolved.but same thing repeats.

please help me out...how to proceed further..

Thanks and regards,
sowjanya

Dear Sir,

I am using VODAFONE GSM services with Mobile no +91-[protected]. I have sent message for DO NOT DISTURB on December last week to avoid unwanted calls from vodafone. They said it will active after 45 days, but after completion of two months still I am receiving messages. If I call to their Customer Care they answer like the problem will be solved in 24hours or 48 hours. But again I am receiving these calls from vodafone. These calls are disturbing me personally and professionally. Please look in to this issue and resolve as early as possible.

Thanks & Regards,
V. Rani Reddamma

Dear Sir / Madam,

For the last couple of weeks I am trying to get into your website, but not able to. I want to know how to effect payment of my bill through internet banking for my mobile phone [protected].

Thanking you,

Yourf sincerely,

GEORGE THOMAS

I have Vodaphone Prepaid Mobile No [protected]. On 6th Mar09 at about 08:45 am I received a message that Priya Uphokta Molible Radio has been activated on my phone. Chagres Rs 12 per week. I immediately checked the balance. It had reduced by Rs 12/-. I had not asked for this facility at all. Vadaphoneon this is not the way. Stop this facility immediately and refund my money...Done make money by cheating the customers.It is criminal...Do the needful immediately or else I am going to stop using your mobile service. There are enough service providers now a days.

I am charges almost 215 Rs more in my last mobile bill. As a promotion message I received message to download some pictures, and GPRS setting was sent to me. However I downloded only 3 pictures throught it, which costed me 215 Rs, as per scheme download charges is 10 paisa per kb....

Sir
I have recharged my vodafone no.(Prepaid No.) [protected] with E-Top up of Rs.245/- on 25th February under the scheme of full talk time . But they have credited only Rs.108.05. When I called them later to credit the remaing amount, they said that my phone was not granted for full talk time of Rs. 245/-. Iagain asked them to credit the remaing talk time under the rules .But they refused to hear and disconnect my phone.

I request you to credit the remaining talk time of Rs.110.02 if my mobile was not eligble for full talk time otherwise Rs.136.5, if it is

Thank You

Yours faithfully
Bimla Kamra




copy to: vodafone & Trai

Vodafone store name CENTA COMMUNICATIONS, Shivaji Nagar, Bangalore Their No:[protected] and Venkat sales executive [protected]
One of Vodafone Executive called and explained me about Vodafone postpaid connection of monthly rental RS149 on 14th Feb 09 by Mob No:[protected] and informed me offer is till today only then I asked to send me a new postpaid Sim she sent one person and he took RS 400 to give Sim on that it it written as RS300 as Local Security Deposit and RS99 for SIM.
When I could not get activated even verification over then I told them that am not want to take connection then they have not start my connection and when I asked for my Local Security Deposit to return to me non of them is giving me assurance and even one of them told me you do what ever you want you wont get.Now how to get get my deposit back!!!
My new postpaid no which activated in one day through my company [protected]