Vodafone India Complaints & Reviews

hi i wnt the details of my number [protected], its urgent actually my frnd use my sim and from that tym some one iz troblng so i[censored] can send me details of past 2 months i vl be vry thnk full i can dat who made calls from my num plz

Dear Sir,

On 11th nov 2008, i got call from Fast Track, A-21/8, Naraina industrial area, phase -II, New delhi-110028, for a post paid connection. They committed that they will be giving me new connection with no. of my choice i.e. [protected], same is also mention on the receipt no.16712 dtd 12/11/09 issued by concerned department for which I agreed and paid Rs 250/- to them.

After that customer care /verification department told that there is no posibility of giving particular no.with this much amt.as this was premium no.for which I refused & asked the executive to kindly refund my money back, but no action had been taken at yet.

I want my money back and want to sue Fast Track, Associate of Vodafone for making me fool and doing such inconvience to me.

Please do the needful and strict action against them.

Thank you,
Raghav Gupta

I have a complaint regarding a customer/client of yours in Bhopal. India. His mobile no. is [protected]. He is sending obnoxious messages for the last 4-5 days regularly. I dont know where all he is sending the obnoxious messages apart from me. I want to know what action you can take at your end after checking out the validity of my complaint. I hope you can take action if my complaint is found out to be correct without an FIR. Hope you would reply soon.

Dear sir,
I am a bonafied member of Indian Defense services and I am using vodaphone prepaid connection ([protected]) since Feb 09. I had submitted my Indian Navy Identity card copy, one photo and a certified letter from Commanding Officer INS Hamla as address proof. Despite submitting these upper said documents in supervision of customer care executive Vodaphone gallery Inorbit mall Malad Mumbai. my calls were barred When inquired, i was asked to submit documents all over again.Despite pressed for time I obliged. yet my calls have been barred again on today 08 march 09. I have been using prepaid services for a long time now but this particular incident has puzzled me and caused wastage to my valuable time and efforts.I was made a victim of poor customer care services as well.

Please look into the matter immediately, and do the needful
thanks

Helo Ravi,

Your Vodafone Service center(Koramangala) and Customer Care services are extremely fabulous.
In a word the person are so hard working and knowledgeable that force me to think to cancel my Vodafone SIM and switch to other companies Plans.

I am writing you the mail with the most worst service I had ever seen in my life from your Vodafone company.

Descritption:
=============
1)I lost my mobile on 4 March -09.The SIM card which I am using was on my elder brother name(as he is out of INDIA).
2)I call Cust Care for 4 times and my brother from aborad call once, but no one is there to provide me correct information about how can I able to block SIM to prevent any further misuse.
3)I went to nearest Vodafone service center that is in Koramangala, in the evening, where I report my missing mobile with Sim no([protected](PREPAID )).They(Vodafone service center that is in Koramangala) take my ID proof and my brother and provide me duplicate SIM card of the same no. [protected]. I ask them any other documents required to submit.They told me no.
4)On 5 March-09 almost at 8 PM when I try to dial a no.The voice message that comes (This service requires special subscription please call 111 to subscribe).
But the most interesting thing was that even from my mobile I cannot able to call " 111" then also the same voice message comes (This service requires special subscription please call 111 to subscribe), no outgoing is there from my mobile.

5)When calling to your cust care they inform me that within 1 hr it will works fine.But Alas! after 1:30 mins I call again then they told me that within 30 mins they will call me.
But I think They always like to joke with their customer.Hope this your company business.

6) I call repeatedly the very next day also, but no help comes from your cust care services.
7)I went your Vodafone Service center(Koramangala) asking the reason of blocking the outgoing from this SIM no([protected]).
Here one interesting thing I came to know that from your cust care they try to call me, but they find my mobile switch off.(But from 4 March night to still now I have not Switch OFF my mobile).

I want to know when they call me as you must have record of every calling, but your service center cannot able to give the proper information about which TIME and DATE they call me.But they start aurguing that that they call(is't that joking)?????????????????????????.

8) Then I ask them that how I able to get my connection back, they told me to submit My document again and within 30 mins I would got my connection back..In the evening I submit my document again(1) ID proof and Address proof and a photo of mine) and I was again told that within 30 mins OUTGOING facility in my SIM will be available.

9) BUT ALAS! I think your companies cust service has tendency of joking with customer.I did not got outgoing service within 30 mins not even within within 3 hrs.After 3 hrs I again call your cust care then Interestengly from your cust care service I came to know that YOUR workers of Vodafone Service center(Koramangala) did not had any proper information as the person who attend my call told me that not within 30 minutes and even not within 1 hrs outgoing facility will be activated, IT will took 24 hrs to activate.

AGAIN JOKING. EVEN AFTER 26 hrs I had got my outgoing facility in my SIM [protected].

BUT Every time they tell me that they are VERY SORRY for this thing.

NOW TELL ME who like to keep connection of Vodafone with such a BIG BIG SERVICE.

One thing I will publish this article in site as well tell my friends about this matter, and advice them to switch to other companies PLAN, so that they will not face problem like me in future.

THANKS A LOT in ADVANCE.

Nirupam Ghosh
[protected]

Dear Sir,
I want all the details of the mobile [protected].I request u to provide me with all the necessary details including his name, address and place of living.This guy is calling me unwantedly and disturbing me alot.I want to take immediate action against this person.so i kindly request u to provide me with all the details of the above mentioned number.

Sir/Madam

Iam vodafone prepaid mobile customer of chennai.Iam facing problem to connect to the relaiance landline
in AP.Previously I used to call to the number.now If I call to the same number its saying please check the number.
But Iam able to get the call from same number.Even though i gave compliant repeatedly but no use.
From Any vodafone number(chennai) not able to call to relaiance landline(AP) .
From vodafone customer care not able to solve the problem.After giving complaint iam getting message problem resolved.but same thing repeats.

please help me out...how to proceed further..

Thanks and regards,
sowjanya

Dear Sir,

I am using VODAFONE GSM services with Mobile no +91-[protected]. I have sent message for DO NOT DISTURB on December last week to avoid unwanted calls from vodafone. They said it will active after 45 days, but after completion of two months still I am receiving messages. If I call to their Customer Care they answer like the problem will be solved in 24hours or 48 hours. But again I am receiving these calls from vodafone. These calls are disturbing me personally and professionally. Please look in to this issue and resolve as early as possible.

Thanks & Regards,
V. Rani Reddamma

Dear Sir / Madam,

For the last couple of weeks I am trying to get into your website, but not able to. I want to know how to effect payment of my bill through internet banking for my mobile phone [protected].

Thanking you,

Yourf sincerely,

GEORGE THOMAS

I have Vodaphone Prepaid Mobile No [protected]. On 6th Mar09 at about 08:45 am I received a message that Priya Uphokta Molible Radio has been activated on my phone. Chagres Rs 12 per week. I immediately checked the balance. It had reduced by Rs 12/-. I had not asked for this facility at all. Vadaphoneon this is not the way. Stop this facility immediately and refund my money...Done make money by cheating the customers.It is criminal...Do the needful immediately or else I am going to stop using your mobile service. There are enough service providers now a days.

I am charges almost 215 Rs more in my last mobile bill. As a promotion message I received message to download some pictures, and GPRS setting was sent to me. However I downloded only 3 pictures throught it, which costed me 215 Rs, as per scheme download charges is 10 paisa per kb....

Sir
I have recharged my vodafone no.(Prepaid No.) [protected] with E-Top up of Rs.245/- on 25th February under the scheme of full talk time . But they have credited only Rs.108.05. When I called them later to credit the remaing amount, they said that my phone was not granted for full talk time of Rs. 245/-. Iagain asked them to credit the remaing talk time under the rules .But they refused to hear and disconnect my phone.

I request you to credit the remaining talk time of Rs.110.02 if my mobile was not eligble for full talk time otherwise Rs.136.5, if it is

Thank You

Yours faithfully
Bimla Kamra




copy to: vodafone & Trai

Vodafone store name CENTA COMMUNICATIONS, Shivaji Nagar, Bangalore Their No:[protected] and Venkat sales executive [protected]
One of Vodafone Executive called and explained me about Vodafone postpaid connection of monthly rental RS149 on 14th Feb 09 by Mob No:[protected] and informed me offer is till today only then I asked to send me a new postpaid Sim she sent one person and he took RS 400 to give Sim on that it it written as RS300 as Local Security Deposit and RS99 for SIM.
When I could not get activated even verification over then I told them that am not want to take connection then they have not start my connection and when I asked for my Local Security Deposit to return to me non of them is giving me assurance and even one of them told me you do what ever you want you wont get.Now how to get get my deposit back!!!
My new postpaid no which activated in one day through my company [protected]

dear i am your vodafone customer want to complaints against my plan shifting, my cell number is [protected], having lifetime incoming free without any monthly rent. user is Miss Varda Panduranf Tari also the sim on her name. nowdays we are observed that every day Rs. 2/- is deducted from balance so please look into matter if you shifting us in your any rental plan then kindly remove and keep us in our original plan or give us such infromation immedaitely.

waiting for your reply and hope u will attend us.

thanking you

Nitin Anant Jadhav

Sir,

I had vodafone post paid connection, My mobile No.[protected], I paid vodafone bills every month without any due. Last five days my mobile number was not accepted to call any other mobiles (i.e. Airtel, BSNL, Tata Indicom, Reliance). I am complaint many more times in vodafone centres, but till now they was not rectified the compliants.

Kindly take necessary action.

thanking you,

My mother was using vodafone postpaid plan talk249 and to change the other plan the new postpaid connection is given though the new plan can be changed on previous number itself...the wrong information is given to her that to change the plan the new number will be given.
for new plan they charge Rs.250 which is of no use...i have lodged my complaint 10 days earlier and also on last week...my complaint no is [protected] and new given phone no is [protected]...i want to permanantly close this new no and also this money should be either refund or transfer to my some other no...pls. help me in this case.

my name is Anu Duggal
contact no. [protected]

I purchased Data Card (No. [protected]) from Vodafone through Mr. Mohit Dhawan (Dhawan's Mobile No.:[protected]) of Vodafone Ahmedabad in November 2008. Inspite of repeated request he is not giving bill for the stick (Rs. 2500 corporate connection). I complained on [protected] but nothing happened. I requested for address change, I was assured address had been changed but no reply. For Jan Bill I approached Mini Store in Chandkheda, they told me that the the request for duplicate bill has been sent and Iwould get duplicate bill within 7 days. Now 15 days have passed, again no response. What to do with this company and their horrible service?

To,
The Consumer Forum,

sub:- without any reason disconnect my mobile no.[protected]

respected sir,

i am ramesh chander from delhi i have buy one vodafone mobile post-paid connection on dated 23th -2-2009 after taht 25th feb'2009 my verification is ok and after that evening 25th feb2009 my post-patid no. disconnect with any reason when i called to custmer care theysaid to me we are cant help you plase go to vodafone store.
when went to vodafone store at rajiv chock matro sattion vodafone excutive miss. neha and miss manisha mis-behaviour with me she said to me pay 1000r.s after that open you connection when i know about reason she said to me we are not know why disconnet your no. i tell her why i paid 1000r.s she said to me if your paid 1000r.s when your connection. my calling data is i have use only 200 r.s why i paid 1000r.s. kindy requst to you place take action this fruad co.

regads
ramesh
cont.:- [protected]

Hi,
I Called up the cust service for caller tunes info an senior agent misguided me using bad abusive words.
The name of the agent was RAVI VAGHELA he was playing pranks with me using my companies personal infos.
My No. is [protected].Postpaid connection

Regards
Pranav Pillai

Hi,

This is Amit Mishra, Vodafone prepaid mobile number:[protected] wants to file a conmplaint againts Vodafone Mini Store called, VMS Connexions at Shop No 1, Bldg No 26, Oshiwara Mhada Complex, Opp Mira Tower, Andheri West.


Well i have faced the worst CC experience today where i jus walked in to the above mantioned store at 5.15pm (02/03/09) and i simply asked to top my mobile worth voucher of Rs.50 and gave my number to the assistant called Mario, but since i have two mobile phone i got confused and gave my number as [protected] and after giving the number i said the assistant to WAIT AS I WASNT SURE OF MY NUMBER, MEANWHILE I JUS CHECKED MY NUMBER AND RECOLLECTED THAT MY NUMBER IN [protected] AND NOT [protected] AND I TOLD HIM TO WAIT BUT THE ASSITANT MARIO SAID I DINT HEARD THAT U SAID WAIT AND HE TOPPED UP THE OTHER NUMBER IE[protected] AND NOT [protected]. So i simply asked that i told u to wait and he started shouting that its refilled now and nothing could be done about it and cant be REVERSED. I I Simply said what s this and the Store Manager said that i can do what ever i want and it wont be reversed now. I had to leave fr my work so i dint stayed there after the above mentioned incident but yes tomorroe i will get this escalated to POLICE AND WILL REVERT BACK WITH THE NC NUMBER.


Its not the Matter of Rs.50 but the Concern for such rude and aggressive Customer experience from the store manager and the rep called MARIO. After which i thought to highlight it and get this reported to police and get my 50 Rupees back or my vodafone account being debited for the same amount.


I want ome action to be taken for the same and as i am a Prepaid user but no one would like to be dealt in such a way. Thanks



Regards,
Amit Mishra,
Adheri (w)Resident.
[protected] / [protected]