I am an Defence officer serving for last 17 years and presently at Delhi.Around 23feb08 I purchased a postpaid mobile number [protected],for which I paid Rs1250/- plus the premium for such kind of a number.On usage on 24feb08 I received a SMS that my prepaid sum of approx Rs 25/- is finished.On 24feb08,I received a cal for verification for which all details were checked.I sent an SMS for DND facility,which was promptly replied that it will be activated in 72 hrs.Till 26 feb 08 the postpaid was not activated,because of insufficient information.the reason was,on 25feb08,some representative of the company visited my residence around 1330hrs.As only my small daughter was present she requested him to come in evening or on weekend.It was only after my requesting your reps that postpaid was activated on 27feb08.
(c) Between 24 and 28feb08,I reveived n number of advertising/sales calls,who knew every detail I shared with Vodafone
.As I was totally disgusted with your services and secrecy provided I approached Vodafone store
at G1 & G2 Plot No. 2, Sector 12, Dwarka, Below Ayushman Hospital, Dwarka, Delhi. Out here I was in for my biggest dissappointment.The boys there on listening to my plight,advised me to give this number to them(free of cost) and then they will manage to transfer the premium number with no refund. They asked me wait for a while and asked a customer sitting next to them to purchase this number. Though I initially agreed,but on thinking again I preferred to surrender the number,because of poor customer services.As I had to be away from Delhi for next couple of working days,I told them that too.I promptly paid Rs50/- as the LAST bill,and gave my request to surrender(Request Number #[protected] on 29feb08).The form which I filled up clearly stated the reasons for this premium number being surrendered.
(d) On 01mar08,I again received a call,asking for reasons.I narrated the above,to which I was told that the only reason the on on the floor had filled up on PC was that I was leaving the station.The enquiry also requested me to chose another number out of 10 choices given in lieu of [protected]. I again went back to the Vodafone store
at Dwarka,where I was told that this is not possible,and this number can be surrendered. I was told that any other premium number of my choice can only be provide again at a price.I have already spent 1300/- plus premium for [protected] and used only for 4 days!
(e) Holding my nerves back at such disgusting way your customer service is dealt I closed the hope of going in for Vodafone
atleast in this lifetime and purchased a MTNL number.I also do plan to surrender the mobile number used by my family, very shortly.On 05mar08 came a surprise from your office(Welcome letter dated 03mar08 from desk of Mr Sanjay SawhneyAVP Customer Care), welcoming me to your amazing folds.As an officer of Defence services and being into technical providing services ,I have managed to narrate this poorest example of VODAFONE
- a WORLD ESTEEMED COMPANY.I did try to get the officer's number/ email from Call Centres but nobody budged an inch.
3.Yes I also did try and call up nodal officer,but either his number ([protected]:Mr Gurpreet Rawat)is busy or he selects the customers to speak to.