Vodafone India Complaints & Reviews

I am customer of Vodafone with mobile no. [protected], on 27.1.08 they have activated a caller tune on my mobile without my consent and knowledge moreover they have even deducted charges applicable thereafter,
I called them after 2 minutes of activating this service they are refusing to even register my complaint, and refund my amount Further they have now estopped from attending my calls which I am making to their customer care.

Dear Sir

My self purchased 2 SIm card from vodafone (old name Hutch) on post paid basis.I was receiving the bills on time.But i discontinued both the lines and paid all out stanting thru credit card in the month of october. i have the credit card statement in that they debited me INR 2344.00. After that I informed to custmer care service of Vodafone with proper currespondance. But Till today,every month they are sending me the bills for those lines which i was discontinued from Month of November. After getting so many call from Vodafone Agencies till today they are not updating their system. Now i received one letter from Advocate for legal action against non receipt of payment.
for the month of Nov-07 to Jan-08.

Please advice me the suggestion to avoiding any legal formalities.

Regards
Kedar

I am staying in Delhi and using a Vodafone postpaid connection. I reached Jammu on 24 Jan 08 and my phone stopped working. After more than 15 calls to Vodafone customer care and emails no one was willing/able to define the problem. Every one gave different versions of problem and solutions which were not practical. Some interesting versions/solutions are as below:

a) One of the executive old me that may be my SIM is defective and it needs to be changed. When i asked how to do that, i was told that Vodafone will/can send the SIM to my billing address, then i can come to Delhi to collect the SIM and go back to Jammu and try if it works.
b) Another one told me that my National Roaming is not activated. When i asked him that i have reached Jammu how can i do that, he told me that i can ask some one in Delhi to deposit the money and then SMS some code from my phone to 111. I asked him that even if i ask some to deposit the money how can i SMS if my phone is not working. He had no answers. He told me to wait and Voda fone will call back and tell what to do. But i received no call.
c) After this almost more than 5 executives and 3 supervisers told me that there is no problem with my national roaming but there seems to be some other problem and they will call me back with definition of problem and solution but i received no calls.
d) All the executives gave me different time periods by which my problem will be found/solved and this time period ranged from 2 hrs. to 72 hrs. When i tried to explain them that since i am on roaming that means i am out of my region and i will not be there for life so i need your help urgently, again i got the same promise that they will call me again with in 10 mins. but there was no call.
Ultimately i gave up and didnot make any attempt to contact Vodafone on 26th and 27th Jan.
e) Then i received first call from Vodafone only on 28 Jan 08 and the person on other side told me that he was from some Networking department and the problem is that my National Roaming is not activated. I told him that the customer care executives have repeatedly told me that my National Roaming is activated he replied that this is not his domain and he cannot help me.

I am really disappointed by the response i got from Vodafone. There was no effort to solve my problem. When i bought the SIM no body told me that there is something called as National Roaming. And nobody will deny that the sales force never provides full information when they are selling the new connection. Their only concern is to complete the sale and increase their numers.

dear sir i am using vodafone serv for the past 1 year
recently they are advertising that
all local colls will be charged rs1/
you can clearly see a man standing near public phone
it means that all call charges are rs1/ per phone
but while asking on help line they say that this offer is not valid to life time costumers this is not correct i hearby request you to kind look into it and give your comment in this regard

thanking you
yoursfaithfully
shyam
[protected]

Its been more than one month from sending the VL to the number.But no setting for Vodafone live came to my no.Whenever a talk to CSE they keep on saying i will send it in a few minutes.
Even the service registration no. for my query has out dated by month.

My mob. No. [protected]

Name Deepak kumar Vishwakarma
Applied for Post paid connection
My Prepaid Simcard disabled without giving me the postpaid sim

I have informed the executives but then also they did this mistake
Customer care executives have no solution for this
Before giving any connection the please you, but after giving them a cheque they dont know you, what type of executive they have hired

what should i do...

hi,
i have recgarged my prepaid vodafone(hutch) of maharashtra region with a topup of Rs.66 to make all india Re.1. but after it i was being deducted usual std charges. i repeatedly complained to the customer care executive and they assured me everytime that it will be okafter 24 hours. when asked about the extra charges being charged they said it will be refunded. i have even has a complaint number regarding to it.
so can i get back the extra amount being charged by vodafone illegally from me?
please any one reply me.

Dear sir,


I had purchased SIM card of your P2P offer on 30/12/2007, and i have been told that Monthly 50 talktime monthly and vodafone to vodafone 50 paise will be be credited every month , however it was not activated .would like to have refund of the same.


MY phone no is [protected]
Thanks & Regards
praveen
[protected] EXT 1594

Date: Thu, 24 Jan 2008 07:25:18 +0000 (GMT)
From: Raj Pradhan <[protected]@yahoo.co.in>
Subject: Additional no. in my family group New Number:[protected]
To: [protected]@Vodafone.com


Sir,

My number is [protected]. I have applied for additional number in my family group for which I have already paid the necessary charges more than 8-10 days before. I have received the sim card for this new no. [protected] in last week on 17th Jan. Varification is also completed.

Surprisingly, even after repeated follow-up this number is not yet activeted. every time I called, I got just different commitments.

I have also not received any clarification on my complaint no.[protected] yet.

Well Really It's Surprising when you know what the problem is and you are are able to rectifiy it within few minutes but your so called administrator (!) takes so much days to fix a simple activation problem and not resolved still.

Can some one at Vodafone if at all bothered for client difficulties look into this matter on priority and confirm me back with proper justifying explaination for this delay. I want to know is their any responsible person from VODAFONE reading this.

You are also requested to clearly inform me final commited period by which you will able to activate this new number to enable me to take suitable decesion without any further delay.

Let me also put on record that I have applied for this number through your Mr.Jayesh Cell Phone No.[protected], who is not responding to my repeated calls made to him for nderstanding the status of activation of this new number.

I am fed up with your pathetic service and such extremely inefficient complaint resolution.

I look forward to your reply and a resolution to my problem and will wait until 25th January 2008, 10.00 AM, before seeking help from a consumer protection agency or the Better Business Bureau.

Please contact me at the below address or by phone at below provided mobile.

Regards,
Rajesh Pradhan
Mobile No. [protected]
C-33, Shreeniwas society,
Near Vijaya Bank,
Manpada Road,
Dombivli (East) - 421 201.

I moved out of Hyderabad on Nov 16, 2007. I sent a mailto Vodafone corporate customer care regarding the discontinuation of service from 17th Dec & inquiry about pending amount. In the automatic email response, they always write that the inquiry will be addressed within 2 days. However I didn't received any response. After sending 2 more mails on the same ID(on 27th Nov, 9th Dec), I got a response on 17th dec that a payment has to be made for pending bill. Now look at this, the amount they have calculated includes :
[protected]Pending bill till 17th Nov (When I first put a request for discontinuation)
++++++++++++++++++++++++
[protected] Rental charges till 17th Dec (When I got first response from them after following it up 2-3 times).

They always claim about good customer service which is !!!. Their slogan, "Wherever you go , our network follows" should be chnage to "Whenever you are with us, you have to chase us ".

They are continuously sending thebills on my email ID. I guess Public sector compnies like MTNL & BSNL provides much better service than Vodafone.

Please don't take vodafone connections any more.. switch to BSNL of MTNL

When I went in for new Vodafone connection[protected] while canceling my other connection which was 600 mins tariff[protected], the executive from Ascon Marketing promised me to give the same tariff 600 mins free in place of 450 mins, thus by giving Rs.60/- discount every month from the day my new connection[protected] is activated.

After getting this I never got any discounts and when contacted the executive he suggest to hold 60/- and pay the rest of the money and there by outstanding money on every month has been pending.

I have logged calls with Vodafone several times and I have spoken all most all the executives and no one responds back, saying I will call you back in 10 minutes.

I have also logged call twice to send itemised to my email and yet to receive it and it is now more then three weeks i have received the bills on my email.

Can you please let me know to whom should I escalate this if this is not getting resolved.

Vodafone has activated caller tune by default and are charging RS.30/- per month with out prior approval from customer.

I feel i have been cheated by vodafone.

PHONE ARE NOT WORKING. THE SERVICES HAS BARED.

Hi,
My mobile no is [protected]. My Sim No is[protected]. please send me my PUK Code and my PIN code on my email.

Vodafone recently introduced a Post paid plan called Super 150, In which the customer have to pay Rs 150 as monthly rent and gets a free talk value of Rs 150 for calls made within the circle. But the existing customers who pays the same amount under Talk 150 new plan doesn’t get any free talk value!!! Vodafone didn’t informed about the new plan to its existing customers. When enquired about the same with Vodafone store at chennai, they simply says you can change your plan at anytime. But they don’t have answer for why didn’t they informed about the new plan to its existing customer or why the same benefits didn't given to its existing customers, who uses the connection for a long period.Existing customers still pays the same amount as rent without getting any free benefits.

Hi,

I am using Hutch(Vodafone) mobile from more than 3 years in Bangalore. But from last 1 year i'm facing more network problem with vodafone. I gave complaint so many times, even though the Vodafone people did not rectfy the problem. This problem exists in the centre of the city itself. I dont know the network in rural areas. There qoutation says "Where ever you go network follows..." but if i want to make a call or recieve a call then i should come out from my home and I should follow the network.

The vodafone people are not at all taking care of their customers problems.

I suggest the people who want to go for vodafone.... plz dont go for it. If the customer pays the bill late these ppl are charging fine for late payment, at the same time, do they give discount for any problem occurs? No, they never...

I would like to know that how can I give a complaint to the TRAI regarding this? Any one can help plz...