Vodafone India Complaints & Reviews

kindly sent me the user's address and other details -[protected]

Dear Sir,

I Have register For New Vodafone Connection online, the person calling from Vodafone Lower Parel, They Send Executive to My House Next Day From Andromeda Marketing Pvt Ltd, But i Did not Received My Sim Car Till Date I have Paid 300/-and Advance rental 1000/- on 22/10/08

on Customer Care No They Ask me to Call Andromeda Marketing Pvt Ltd But Their No Is Not Correct 4 month Are Gone But I Have Still...

I have a vodafone postpaid mobile connection which i want to change to Prepaid connection. when i contacted vodafone customer care they are saying that it is not possible, but i am able to find the Postpaid to prepaid connection migration form in the vodafone website as mentioned by one of the complaintant. I want to change Bcz they are barring the connection without intimation to us, though
we have paid the bill with in time, (It was not updated due to their Centre Problem). I had informed that I had paid the bill by cheque 6 days before the due date by giving the details, though they have disconnected the outgoing. No response from the customer care they simply say" we are unable to activate as our system does not show your payment". I went to centre and checked the payment details with them, they said we are sorry we had not updated by miskate and now we will do that and had updated the same. Now they had also levied penal charges for late payment bcz of their mistake for late updation. I have not time to go around those people each time to get update like that and pay penal charges. They also grant you a bogus credit limit which is senseless and has no meaning.


http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migr...⇄


My mobile number is [protected], I Kindly request you to do the needful

I had activated vodafone mobile connect activated in my mobile phone with 499 plan.
after using if for some time last month i changed my plan to 699 plan.
i called up call center and was asked to deactivated 499 plan and then activate 699 plan.
i had used 499 plan for 6-7 days only.
but when the bill was generated i was charged for both the plan ie 499+699 rather than being charged only for the number of days i had used both the plan.

Hi,

I am N.Suresh, Working with Bharat Electronics Ltd. at a senior position. I have a Vodafone post paid connection the number being +[protected]. My office is at Jalahalli, Bangalore. The signal strength within my company premises is very weak. I am not able to receive nor make many important calls. When I have conveyed this to the Vodafone-Rajajinagar shop, the response was that a new mobile tower was getting installed at Peenya and the signal would improve by Nov 08. Regretfully, situation has not changed. Could you investigate into the problem. If I am not getting an answer, I will be forced to change the service provider.

Regards,

N.Suresh

Dear sir/madam,

I am Pashupati Nath Thakur, my VODAFONE no is [protected] .I am very busy person.
While I am working or driving, your VODAFONE calls and sms are disturbing me.I do not want
your any calls and sms.Please do not disturb me again.I had already called your customer care
for this problem, but there wasn't any response.So please help me urgently.

Thanks,

P.N.THAKUR
[protected]
[protected]

Sir,
I would like to bring to ur notice that the customer of [protected] is continuously harrasing my co-brother's daughter No. [protected] in spite of repeated warnings. He is continuously giving filthy messages. As our family members know him, we have given ample opportunity to correct himself but in vain. Before lodging police complaint, we would request you to stall the outgong facility to this number after contacting him from your side also. The call details may be verified in your equipment to get clear data of his continuous calling pattern to the No. [protected].
I hope u will take appropriate action.
Ganesh patnaik

this is not a complaint but request please send my last month bill to my e-mail id.

Dear Vodaphone Team,
 
My cell no is [protected].I am regular user of Vodafone service.
 
On[protected] my two vodafone number (line no 1.[protected] & line no 2 [protected]) got disconnected because of outstanding amount in vodafone number [protected].
 
Vodafone number [protected] is already disconnected number from last four months.
 
This number is already settled. We have given 700 Rs. through cheque to your Vodafone Executive Mr. Sachin (cell no [protected]). Mr. Shukla one of your Vodafone Executive in Lower Parel Branch (Designation=collection manager  & cell no -[protected]) is already send me my Settlement Letter also.

 Now It's vodafone's responsibility to update the payment details at your end. Where as Vodafone has disconnected my vodafone number (line no 1.[protected] & line no 2 [protected]) without any prior warning & on the basic of relationship of Vodafone number [protected].

 On[protected] as per my tele conversation Mr. Imran with one of your Vodafone Executive in customer care I already sent scan copy of the my receipt on following email Id i.e. vodafonecare.[protected]@vodafone.com, [email protected] & corporate.[protected]@vodafone.com.

I got auto reply also from same ID also.I have same copy in my email account.

Because of this my both Vodafone number [protected] & no 2 [protected] has started.

 Now again on same[protected] my both vodafone number (line no 1.[protected] & line no 2 [protected]) got disconnected because of same reaon i.e. outstanding amount in vodafone number [protected].
 
Now again here vodaphone is not updated the same the payment details for Vodafone number [protected].Which is not my fault. Because of this My line got disconnect.
 
I have faced lots of problem because of your poor service.
 
On[protected] as per my tele conversation with Kripesh Pujari whose ref no is[protected]  one of your Vodafone Executive in customer care on[protected] I already sent scan copy of the my receipt on following email Id i.e. vodafonecare.[protected]@vodafone.com, [email protected] & corporate.[protected]@vodafone.com.I also faxed the same receipt on 66661200.

After this also my lines not got started. I personally gone to Thane Vodafone gallery for line start issue.

Because of all this issue I was not able to book my railway ticket. So I faced lots of problem.

 I also not used my both no for[protected],[protected] &[protected].
 
As you are service provider I have not received proper service from your side. I also want 5000/- as a compensation due to non booking of railway Ticket though my Vodafone number [protected] due to lack of  proper services.
 
Please call me on [protected] for more clarification.

Thanks & Regards ,
By Unsatisfied Vodafone Customer,
TRIVENI PRASAD TIWARI
 

I was a vodafone kerala post paid customer. My mbile no was [protected]. Due to personal reasons I decided to discontinue the post paid plan of vodafone. So I went vodafone ministore located at my place( Thodupuzha) and remitted all my dues and gave request to cancel the sim card. They said your application recieved and the connection will cut soon. I asked about the refund of my Deposit Rs 500/-. They told me company will send this amount as cheque within 45 working days. I gave this request on Sepetember 12, 2008. But till this time I didnt recieved the amount or cheque. When I enquired about this the company people told me that my connection deactivated after 90 days of my application and its happend on 20 th January. Now it will take another 45 days to settle my accounts...

Pls comment on this... According to tari regualtion and the signed contract with vodafone company it should do within 45 days...

This is with regards to my horrible experience with Vodafone service regarding my cell number A/C[protected]. I received bill amounting to Rs 1217.53 for the period 25/11/08 to 24/12/08. I made a payment for the same using my American Express Card on-line using the Bill desk payment gateway on your vodafone website.

However even after making the payment i received a couple of messages reminding me that the payment has not been made. I was informed by your contact center people that the said payment is not reflecting in your systems.Hence i took a print out of the American Express card statement and went and submitted the same to your Goregaon (E) Gallery on 18th January 2009. I met your customer service representative named Kajal in the Goregaon Gallery and she assured me that the payment details have been updated.

Funnily enough even after submitting the physical proof of the payment I continued to get reminder messages for non payment of bill. however I ignored the same as the message also said that i should ignore if i have already made the payment. Suddenly on the 29th of January 2009 I started getting a recorded message on my mobile phone instructing that i should go and pay the unpaid bill in order to avoid disconnection of services. As such I called up your contact center on the 29th of January 2009 and spoke to a customer service representative Mr Rakesh and informed him the entire mess. He was however not able to help me in any way and after a lot of repeated requests as well as haggling by me he put Kajal from the Goregaon gallery on the line. Kajal informed me that although she has updated the system on the 18th of January she had misplaced the American Express Card statement that i had given her as proof of payment. She requested me to once again submit the same. I also sent an on-line complaint through the MY FEEDBACK option on your website.

Around the 3rd of February 2009 I stopped getting the recorded message on my mobile phone instructing me to make the payment. Hence i though that finally my complaint seems to have been attended to and the payment records must have been updated.

Unfortunately for me that was not the case. Today morning I recieved a call from some lady from Vodafone stating that I had not made the December bill payment. I informed her that she should check with Kajal at the Goregaon gallery as to why the payment details were not updated. Moreover I again gave her payment details of the payment made by me on the 6th of January 2009. Today afternoon around 3.30pm I got a rude shock when i tried to make an outgoing call from my cell phone and realized that my outgoing services had been barred. I again called up your contact center on[protected] and spoke to a representative named Rahul who again informed me the same bull that the out going services have been barred because of non payment of bill.

I am attaching herewith the copy of the American express statement which clearly shows an amount of Rs 1217.53 which has been debited to the American express card on the 6th of January 2009.

I need a clarification on the following points:

As a customer why should i be penalized by barring my outgoing calls for no mistake of mine?
Instead of rewarding a customer for paying before the due date is it Vodafones' policy to punish customers for paying before time??
Why should i need to go and submit proof of payment in the first place??
Who will compensate for the time lost on explaining the entire issue time and again to stupid and rude people??

I need a written apology from VODAFONE as well as VODAFONE should compensate me for the mental harassment and waste of time as well as inconvenience caused to me due to barring of outgoing services.

HI,
I have received a call from Vodafone number[protected]
Vodafone customer speaks in a very bad manner that cannot be described.
I would like to know the ownership of the Vodafone mobile number and other details
Thanks in advance

i Mr.Jayendra aiyer made payment of Rs.940/- on 07.02.2009 at goregoan vodafone centre at 12.15pm

my billing amount is 940/-. but form on 07.02.2009 to 09.02.2009 my outgoing call is not activated.

i call to customer care they told me you have to informe us for activation of out going call. if system will

discontinew out going call by default than why they will not activate the outgoing facility by default

abouve document is with me.

so please kindly look in matter


jayendra aiyer

[protected]
Mumbai.

I HAD A VODAFONE CONNECTION NO [protected] SINCE 2007. i USED IT FOR MORE THAN ONE YEAR.THE PROBLEM started in jun 2008 when wrong bills started coming.
Problem 1-Charges of detailed bill (75/- ) being charged to me.Firstly I didn't ask for it secondly i never got a hardcopy of the bill from vodafone. I made several complaints but i wads told it will be adjusted next month and so on.The trouble continues till september 2008
Problem 2: I had a STD pack activated of Rs 25 for 1 Rs STD call. In some of bills i found that No STD pack charges were mentioned in my bill. I asked the customer care then i got a response that as you have been using our connection for long so being a privilaged customer u are not being charge. The same continues for 2months and then after 2 months charges started coming in my bill.When i asked i was told that customer care representative has given wrong information and bill was coming wrong.
Probblem 3: In the last month of my usage i got the calls that u have exceeded the limit So my outlines will be barredMy bill was not generated and it was just mid of the month..Now i asked customer care there was no proper response I got 5-6 calls with in a day. It was surprising. When i complained customer care no action was taken and i was told i have to pay the bill. When i asked for details of bill they said it will be generated at the end of month. I told cutomer care that until i get a copy of bill i will not pay you can bar my outgoing. Nothing happen but i was getting calls from them continuesly. At the bill date bill came that too wrong when I asked about the bill no proper response.Then my outgoing got barred. SO i discontinued the connection and sent a mail to Mr Satish Kumar Raghu (Vodafone manager). That there is a dispute in the bill Please sort it out No responses I have sent repititive mails to this guy and alos called him up but no response.
Now after sending him and calling him multiple times There is no response from Vodafone but i m getting some payment reminders.
Today again i Have got a mail from Vodafone about payment of bill

Vodafone is the worst service I ever had and will never suggest anyone to go for it.

dear

sir


I HAVE A VODAFONE MOBILE CONNCTION MOBILE. NO.[protected] NAME OF THE JUGDEESH TIWARI DISST HARDOI U.P

LAST 3 DAYS AUTOMATICALY ACTIVET CALLER TUNE ON MY MOBILE
BUT I DONT WANT CALLER TUNE SO PLEASE D ACTIVET MY CALLER TUNE

THANKYOU


REGARD, s

JUGDEESH TIWARI

respected sir,
i have lost my sim & i want to block that sim so that it cant be used for wrong purpose

My mobile number has been held by me since 2006. On the 11th of November I approached your Vodafone shop at four bunglows near Kamdhenu . I was asked to clear my unbilled amount and pay a deposit of Rs.500/-. At this time I, did not even bother to enquire about my existing deposit lying with you of Rs.250/- which I had paid at the time of taking the SIM.The photo id I had was my PAN card whose signature was not matching as it was an old signature.I still tried to sign in the same way and I was told by your customer service associate that it was ok. Assuming that all was in place I left the shop knowing that you would get in touch with me in case of any problems. The next month the bill again was generated in my name. Around the 21st of December I once again visited the same Vodafone shop and they told me that there was a signature mismatch. This time I cleared the accrued bill and offered to sign again and the concerned customer service exec confirmed that now there will be no problems. However, this was still not done and now another bill was generated. This time also I did not get any call from the customer service centre regarding the issue.I even offered them a new photo id (my passport) whose signature would surely match but I was told that there will be no issue this time. After this when I had to check again with the same customer service centre I got the same feedback that there was a signature mismatch. This time I told the person attending me that i will not remit the payment and that the deposit I had paid should be adjusted against the outstanding bill and that I would not pay any late payment charges as you have been failed in delivering the service requested.


Today I have received 3 phone calls from your collections department to whom I have narrated the entire saga 3 times. After this again went to the customer service centre to sort out the entire issue. I spoke to the concerned person and told him the I had a deposit of rs.250/- already lying with you against the first subcription. I have applied for the transfer of the name by paying Rs.500 as deposit, hence I would like to adjust the deposit of Rs.500/- against the pending bills ( minus the late charges of Rs.50)

And I would make a payment of the balance overdue amount immediately by my credit card and then I would also like to apply for the direct debit facility through my credit card so that my further payments can be made smoothly.

I have been told that I will get the refund only through your process which will take 20 days (on priority). I would like to know that if this was the case should have in the first place got a refund of my earlier deposit of Rs.250/- within 20 days from 11th November 2008.

Vodafone,
Not sending the deposit amount.
So many calls i've made to the cusomer care, but they are not sending the refund.
It has been 5 months .

Every time they give a new date to send the refund.

Here is the email conversation with vodafone .
[protected]--------
Dear Mr.vivek Dosi, =20

Thank you for your email dated 05-Feb-2009 about refund.

We would like to inform you that the refund cheque of Rs ****- will be sent=
through courier to your residence address within 10 days.

Note: Mention the Precise requisite in the subject line to help us prioriti=
ze your request.

In case you need further assistance, please do call or email us. We'll do o=
ur best to help you.

Happy to help,
Pushpa.
Vodafone Care

Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corprelations.[protected]@vodafone.com
Website : www.vodafone.in=20

---- Original Message ----
From: vivek.[protected]@gmail.com
Sent: 05-Feb-2009 13:54:31
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Happy To Help: Closure of [protected] and Refund Status =09[REF=
:[protected]]

Renju,
Can you please look into the matter.
As of today 5th Feb 09, i've not received the dispatched cheque sent
on 20th Jan 2009 .

Is it really dispatched ?

Thanks,
Vivek


Dear Mr.Vivek,

Thank you for your email dated 23-jan-2009 about refund.

We would like to inform you that your number has been deactivated the chequ=
=3D
e has already been dispatched to your billing address registered with us on=
=3D
20-jan-2009.

Note: Mention the Precise requisite in the subject line to help us prioriti=
=3D
ze your request

In case you need further assistance, please do call or email us. We'll do o=
=3D
ur best to help you.

Happy to help,
Renju

Corporate Relations
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corprelations.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: vivek.[protected]@gmail.com
Sent: 23-Jan-2009 22:24:08
To: corpcare.[protected]@vodafone.com; Vodafonecare.[protected]@vodafone.com
Subject: Re: Happy To Help: Closure of [protected] and Refund Status

I believe you were suppose to reply back to me within 2 working days .
Please let me know, the status of the closure and refund.

Do let me know, if you are not able to do so .

Thanks,
Vivek

This complanit is against my prepaid no. My No. is [protected].
First of all, clear this thing that Customer Service Support is for customer or for somebody else????
The issue is this, vodafone customer Service Support on my no. is barred from the last 1 month, because of this I was not able to know about the problem of balance deducting in my no. And my Balance is automatically deducting from the last 1 month.
Today, when I tried to call from one of my friend's no. then an executive told me that your customer support services are not working. When I asked the reason, he replied me harshly that it will activate from 12th Feb. Even he doesn't have the manners to talk and company says that, this is for customers only.
If a cutomer is not able to take the assistance from the customer services, then how the issues can be resolved.
Now, I agree that your services are very bad n highly disappointed & that is the reason that I am going to discontinue this no. permenantly.

Dear Sir,
I have already paid my last December Vodafone Bill. As per ur Hard Copy of bill.
Mobile NO: [protected]

After 15 days ago “ISSUE STARTS”
Cashier of Vodafone deposit 3.5 thousand rupees by mistake in my Vodafone bill...8-9 month ago ...so as per “minus” balance i m not pay my bill between this period.

After 8-9 month they immediate disconnect my phone & tell to pay 3.5 thousand immediately. A person call me from Ahmedabad named I think “Mr. Sanjiv” from Vodafone & agree with me to give me new revised hard copy of “bill” which is January + adjustment(3.5 thousand) = 4 thousand …which is received last week of January09.

I accept this ….but my mobile is disconnect before 15 days ago …near about 15th Jan09.
Without any proper documentation ..only verbal discussion …

It’s very surprise for me …..
.
Above matter is system error of "Vodafone" ...but u people don’t agree & close my mobile no.

I agree with pay the bill, but it’s big amount for me ….

I used Vodafone card from 3 years ...& regular pay the bill.
Pls give me credit for continue relation with u …..

I will pay my bill next 2-3 month …i[censored] connect my[protected] …

Call me my another no ..[protected] …if any query.

Do the needful,

Jatin