Vodafone India Complaints & Reviews

I use to call my native place number(BSNL landline in TN) from my vodafone mobile(Hyderabad number) everyday, of late the service has become poor that I get an insane message "The number you have dialled is invalid, please check the number you have dialled", this is pissing me off badly, because this is the number which I am dialling daily and of a sudden it becomes invalid. It does not even reach the network, as I get this message without "any" delay as soon as I press Dial. The irritating part is I face this problem during the evenings, mostly peak hours(my guess), other times it is connecting to the number. I had filed 3 complaints with the customer service, all in vain. They say that they made a test call and it works, they are not ready to understand the problem. They simply log a complaint and reply that it will be taken care of within 10 days(frustrating wait period), and they close the complaint after making a test call, they do not understand that this happens during peak hours. Now after 3 complaints the problem still exists and there is no technical support guy I can talk to. I am not able to connect to some other BSNL mobile numbers and Airtel landline numbers, is there a escalation point, TRAi or something where I can escalate this matter to.

I am in urgent need of the address of Mr.Ravi Mishra who is a vodafone user

sir/ madam,
we have send following complaint to vodafone (vodafonecare.[protected]@vodafone.com)

Dear sir/mumbai,
It is to inform you that my hutch prepaid balance is deducted without my confirmation.I got message from hutch being my balance is deducted for hutch to hutch scheme where as I have never requested hutch for this scheme.it seems malpractice of hutch to deduct any balance from my account without any prior notice & confirmation of a customer.
We have also registered complaint to hutch customer care wide complaint no:[protected] to parvez akhtar on date 15/2/09 around 2.29 PM.
We request you to credit my deducted balance to my prepaid a/c as soon as possible or else we have to move to consumer court for this.I am not interested for any such schemes.also intimate you not to deduct any amount prior my confirmation.& stop such malpractice of missuses customer account balance.

suresh doshi
Email:[protected]@gmail.com

Please Provide me with the name and address of the person to whom this Vodafone number is registered.
The person Is troubling my relative since days and I Just need to Information to find out who this person Is so that i can take further action against this Person
The Number Is [protected]
Please Need the Information.
Thank you.

----- Original Message -----
From: nazabgarh
To: vodaphonecare.[protected]@vodaphone
Cc: [protected]@rediffmail.com
Sent: Friday, February 13, 2009 3:40 PM
Subject: unsatisfied with your services


dear sir/mam,
this is mukesh jha & my no. is[protected], i would like to focus on the level of services your co. is providing to the customers & the problem which i m facing from last 2 months.
1.a made a call to the customer service at least 7 times, upto 5 calls i was not told that i have to clear the dues then only my credit limit will be reduced.
2.on the 6 time along with the limit decreasing request, imade a request to change my rental plan, your executive told me that first make the dues clear & then only your limit& plan will be decreased.He gave me a commitment that it will be done within 72 hours.
3.today i.e on 13.02.09 when i made a call for the confirmation i was told that plan has been changed but stiss request for decreasing has not been closed.
may i know why???????????????????
4.Again i was told that first a fall i have to clear the dues then again i have to foward request & it will take 72 hours...in this way the whole story continues.
5.after 2 months out put is nill...???????????

thanx&rgd's
mukesh
[protected]

my vodafone postpaid mobile number is [protected] . i want my last month bill to my id: [protected]@gmail.com plz response as soon as possible.

Im Rahul & my cell no is [protected].im using vodafone prepaid for the last 3 months.i had 120 rs balance & 300 std sms free in my account on 7th feb 09.in da afternoon i send 35 std sms & my free std sms balance came down to zero.not only dat, my balance came down to 1rupee.i called up customer care somany times & they treated me in a very bad way. at last i went to vodafone store for justice.they said that they have 2 clarify wid vodafone.afterwards they said that i used all my 300 free std sms & 100 chargeable std sms on saturday b4 1300 hrs.i told them to provide the recipients nos.they said they dont have it.how can they say dat i send 400 std sms on dat day without any proof.
Net result : time waste & money loss.
if they dont provide me proof or refund my balance i'll go 2 consumer court..

kindly sent me the user's address and other details -[protected]

Dear Sir,

I Have register For New Vodafone Connection online, the person calling from Vodafone Lower Parel, They Send Executive to My House Next Day From Andromeda Marketing Pvt Ltd, But i Did not Received My Sim Car Till Date I have Paid 300/-and Advance rental 1000/- on 22/10/08

on Customer Care No They Ask me to Call Andromeda Marketing Pvt Ltd But Their No Is Not Correct 4 month Are Gone But I Have Still...

I have a vodafone postpaid mobile connection which i want to change to Prepaid connection. when i contacted vodafone customer care they are saying that it is not possible, but i am able to find the Postpaid to prepaid connection migration form in the vodafone website as mentioned by one of the complaintant. I want to change Bcz they are barring the connection without intimation to us, though
we have paid the bill with in time, (It was not updated due to their Centre Problem). I had informed that I had paid the bill by cheque 6 days before the due date by giving the details, though they have disconnected the outgoing. No response from the customer care they simply say" we are unable to activate as our system does not show your payment". I went to centre and checked the payment details with them, they said we are sorry we had not updated by miskate and now we will do that and had updated the same. Now they had also levied penal charges for late payment bcz of their mistake for late updation. I have not time to go around those people each time to get update like that and pay penal charges. They also grant you a bogus credit limit which is senseless and has no meaning.


http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migr...⇄


My mobile number is [protected], I Kindly request you to do the needful

I had activated vodafone mobile connect activated in my mobile phone with 499 plan.
after using if for some time last month i changed my plan to 699 plan.
i called up call center and was asked to deactivated 499 plan and then activate 699 plan.
i had used 499 plan for 6-7 days only.
but when the bill was generated i was charged for both the plan ie 499+699 rather than being charged only for the number of days i had used both the plan.

Hi,

I am N.Suresh, Working with Bharat Electronics Ltd. at a senior position. I have a Vodafone post paid connection the number being +[protected]. My office is at Jalahalli, Bangalore. The signal strength within my company premises is very weak. I am not able to receive nor make many important calls. When I have conveyed this to the Vodafone-Rajajinagar shop, the response was that a new mobile tower was getting installed at Peenya and the signal would improve by Nov 08. Regretfully, situation has not changed. Could you investigate into the problem. If I am not getting an answer, I will be forced to change the service provider.

Regards,

N.Suresh

Dear sir/madam,

I am Pashupati Nath Thakur, my VODAFONE no is [protected] .I am very busy person.
While I am working or driving, your VODAFONE calls and sms are disturbing me.I do not want
your any calls and sms.Please do not disturb me again.I had already called your customer care
for this problem, but there wasn't any response.So please help me urgently.

Thanks,

P.N.THAKUR
[protected]
[protected]

Sir,
I would like to bring to ur notice that the customer of [protected] is continuously harrasing my co-brother's daughter No. [protected] in spite of repeated warnings. He is continuously giving filthy messages. As our family members know him, we have given ample opportunity to correct himself but in vain. Before lodging police complaint, we would request you to stall the outgong facility to this number after contacting him from your side also. The call details may be verified in your equipment to get clear data of his continuous calling pattern to the No. [protected].
I hope u will take appropriate action.
Ganesh patnaik

this is not a complaint but request please send my last month bill to my e-mail id.

Dear Vodaphone Team,
 
My cell no is [protected].I am regular user of Vodafone service.
 
On[protected] my two vodafone number (line no 1.[protected] & line no 2 [protected]) got disconnected because of outstanding amount in vodafone number [protected].
 
Vodafone number [protected] is already disconnected number from last four months.
 
This number is already settled. We have given 700 Rs. through cheque to your Vodafone Executive Mr. Sachin (cell no [protected]). Mr. Shukla one of your Vodafone Executive in Lower Parel Branch (Designation=collection manager  & cell no -[protected]) is already send me my Settlement Letter also.

 Now It's vodafone's responsibility to update the payment details at your end. Where as Vodafone has disconnected my vodafone number (line no 1.[protected] & line no 2 [protected]) without any prior warning & on the basic of relationship of Vodafone number [protected].

 On[protected] as per my tele conversation Mr. Imran with one of your Vodafone Executive in customer care I already sent scan copy of the my receipt on following email Id i.e. vodafonecare.[protected]@vodafone.com, [email protected] & corporate.[protected]@vodafone.com.

I got auto reply also from same ID also.I have same copy in my email account.

Because of this my both Vodafone number [protected] & no 2 [protected] has started.

 Now again on same[protected] my both vodafone number (line no 1.[protected] & line no 2 [protected]) got disconnected because of same reaon i.e. outstanding amount in vodafone number [protected].
 
Now again here vodaphone is not updated the same the payment details for Vodafone number [protected].Which is not my fault. Because of this My line got disconnect.
 
I have faced lots of problem because of your poor service.
 
On[protected] as per my tele conversation with Kripesh Pujari whose ref no is[protected]  one of your Vodafone Executive in customer care on[protected] I already sent scan copy of the my receipt on following email Id i.e. vodafonecare.[protected]@vodafone.com, [email protected] & corporate.[protected]@vodafone.com.I also faxed the same receipt on 66661200.

After this also my lines not got started. I personally gone to Thane Vodafone gallery for line start issue.

Because of all this issue I was not able to book my railway ticket. So I faced lots of problem.

 I also not used my both no for[protected],[protected] &[protected].
 
As you are service provider I have not received proper service from your side. I also want 5000/- as a compensation due to non booking of railway Ticket though my Vodafone number [protected] due to lack of  proper services.
 
Please call me on [protected] for more clarification.

Thanks & Regards ,
By Unsatisfied Vodafone Customer,
TRIVENI PRASAD TIWARI
 

I was a vodafone kerala post paid customer. My mbile no was [protected]. Due to personal reasons I decided to discontinue the post paid plan of vodafone. So I went vodafone ministore located at my place( Thodupuzha) and remitted all my dues and gave request to cancel the sim card. They said your application recieved and the connection will cut soon. I asked about the refund of my Deposit Rs 500/-. They told me company will send this amount as cheque within 45 working days. I gave this request on Sepetember 12, 2008. But till this time I didnt recieved the amount or cheque. When I enquired about this the company people told me that my connection deactivated after 90 days of my application and its happend on 20 th January. Now it will take another 45 days to settle my accounts...

Pls comment on this... According to tari regualtion and the signed contract with vodafone company it should do within 45 days...

This is with regards to my horrible experience with Vodafone service regarding my cell number A/C[protected]. I received bill amounting to Rs 1217.53 for the period 25/11/08 to 24/12/08. I made a payment for the same using my American Express Card on-line using the Bill desk payment gateway on your vodafone website.

However even after making the payment i received a couple of messages reminding me that the payment has not been made. I was informed by your contact center people that the said payment is not reflecting in your systems.Hence i took a print out of the American Express card statement and went and submitted the same to your Goregaon (E) Gallery on 18th January 2009. I met your customer service representative named Kajal in the Goregaon Gallery and she assured me that the payment details have been updated.

Funnily enough even after submitting the physical proof of the payment I continued to get reminder messages for non payment of bill. however I ignored the same as the message also said that i should ignore if i have already made the payment. Suddenly on the 29th of January 2009 I started getting a recorded message on my mobile phone instructing that i should go and pay the unpaid bill in order to avoid disconnection of services. As such I called up your contact center on the 29th of January 2009 and spoke to a customer service representative Mr Rakesh and informed him the entire mess. He was however not able to help me in any way and after a lot of repeated requests as well as haggling by me he put Kajal from the Goregaon gallery on the line. Kajal informed me that although she has updated the system on the 18th of January she had misplaced the American Express Card statement that i had given her as proof of payment. She requested me to once again submit the same. I also sent an on-line complaint through the MY FEEDBACK option on your website.

Around the 3rd of February 2009 I stopped getting the recorded message on my mobile phone instructing me to make the payment. Hence i though that finally my complaint seems to have been attended to and the payment records must have been updated.

Unfortunately for me that was not the case. Today morning I recieved a call from some lady from Vodafone stating that I had not made the December bill payment. I informed her that she should check with Kajal at the Goregaon gallery as to why the payment details were not updated. Moreover I again gave her payment details of the payment made by me on the 6th of January 2009. Today afternoon around 3.30pm I got a rude shock when i tried to make an outgoing call from my cell phone and realized that my outgoing services had been barred. I again called up your contact center on[protected] and spoke to a representative named Rahul who again informed me the same bull that the out going services have been barred because of non payment of bill.

I am attaching herewith the copy of the American express statement which clearly shows an amount of Rs 1217.53 which has been debited to the American express card on the 6th of January 2009.

I need a clarification on the following points:

As a customer why should i be penalized by barring my outgoing calls for no mistake of mine?
Instead of rewarding a customer for paying before the due date is it Vodafones' policy to punish customers for paying before time??
Why should i need to go and submit proof of payment in the first place??
Who will compensate for the time lost on explaining the entire issue time and again to stupid and rude people??

I need a written apology from VODAFONE as well as VODAFONE should compensate me for the mental harassment and waste of time as well as inconvenience caused to me due to barring of outgoing services.

HI,
I have received a call from Vodafone number[protected]
Vodafone customer speaks in a very bad manner that cannot be described.
I would like to know the ownership of the Vodafone mobile number and other details
Thanks in advance

i Mr.Jayendra aiyer made payment of Rs.940/- on 07.02.2009 at goregoan vodafone centre at 12.15pm

my billing amount is 940/-. but form on 07.02.2009 to 09.02.2009 my outgoing call is not activated.

i call to customer care they told me you have to informe us for activation of out going call. if system will

discontinew out going call by default than why they will not activate the outgoing facility by default

abouve document is with me.

so please kindly look in matter


jayendra aiyer

[protected]
Mumbai.