Vodafone India Complaints & Reviews

i god vodafone data card which gives 500mb/month for rs 500
and they also gave a software to track how much i use every month.
i used around 470mb in the month but the bill came to be around rs 8000
and they said i used around 1.8gb of data.i made a complaint and asked for detailed
billing, it took 2 months and lot of effort on my part to get the detailed bill, mean time they closed my
internet connection for not paying rs 8000 and they locked my other mobile number 3 days after i got the
detailed bill.the surpridse was the detailed bill showed that i ysed 100mb in 1 hour in a data card which is not even possible.by this time the collection guy called me, then i went to collectionwith screen shot of
the usage i have in comp and the detailed bill and explained it is not possible to download 100mb inone hr in a datacard...but no use my other line was cut and as i was expecting a interview i had to pay tha amount to get my mobile working.the coustomer service is really bad and i would be happy if some one can help me on this.

Hi,

I, Sheelsagar Shinraj, called to the customer care[protected] at around 10:15 am in the morning . As my both SIM Card prepared and the postpaid, was showing not registered from 2100 hrs 21 Feb 2009. (As I was moving from the post paid to the prepaid).

It was so pathetic to a talk to a lady, who has received my call. She was asking for the excuses by telling that the serivces is not available. When I asked...

I have two sim card. I am a vodafone customer for last six years. My numbers are : 1) [protected], it remains with me & 2) [protected], it remains with my sister for last 6-7 months. An unknown person from different phone numbers ( mainly from -[protected], [protected], [protected]) is enquiring about some GOPAL DAS who, according to the unknown person has taken some lone and given my vodafone no ([protected]) to there. Under such situation, I am now in an embarrasing & painful condition. Please take necessory steps at an early date in favour of one of your valued customer like me ; otherwise I shall have no other alternative but to surrender my SIM at my nearest VODAFONE SHOP (at nagerbajar, kol-28). Thanking you in anticipation.
Yours Udayan Sengupta
(date of birth -13.09.1959)
MOB NO -[protected]
ADD- 47/15, R.K.Ghose Road, Kol-50

I had a corporate post paid connection from Vodafone. When I accepted the connection I was told to submit a cancelled Cheque for Electronic Clearance Scheme. They lost the cheque and my Ecs was not activated. I again submitted a separate Cheque to get the ECS activated. They deducted a months bill from my account the next month. When I disconnected the service after mailing them, they are telling that I have got an oustanding amount of RS 401.89. I told them to deduct it from my account as I had an active ECS service. But they are cntinuously harrasing with their legal notices.

sir
two three days before i received some messages from [protected] number
on my cell phone
threfore i want name & add of the cell phone holder

from
Rutika

(Without Prejudice)

To,
Ms. Suvarna S (Nodal Officer)
Vodafone Essar Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai 400059 India


Dear Ms. Suvarna,

I have been billed Rs.10, 000/- odd (USD$208) for usage of Blackberry in one night on 31st Jan2009. I had requested for a reversal vide letter dated 9/Feb/2008 which is also attached. The reply was a stereo type letter which is attached.

I have been a customer of Vodafone from the inspection till today under various numbers & I am very much aggrieved by the bill of Rs.11154.90 (bill attached) for blackberry usage out of which Rs.10, 000 has been billed in one night of 31/Jan/2009.

There is no way I could have used Rs.10000/- worth o[censored]sage on Blackberry on one night while actually I was sleeping. I would like to have the details of the usage of the blackberry for the whole billing cycle & also the sites visited, the download done from each site individually in KB, duration of visit to each site in the billing cycle etc. If this is how Vodafone operates, all efforts should be made to block the 3G license as the complaints shall be multi-fold after the introduction of this service by them.

Also let me know your auditor from the panel who has certified your metering & billing system with their email ID so that I can also send them a cc of this email.

I would be the first to have my number transferred from Vodafone once Number Portability is started in June 2009 as:

a) Without any written consent the my billing account was linked to a Vodafone CITI Credit Card (co-branded) which was not subscribed to, there was no application made for the Credit Card, the Credit Card was never received. After tremendous follow-up with CITI bank as well as Vodafone & threatening emails, I was able to cancel a credit card never issued to me & now I am getting a bill for services not used. The account opening forms, written consent to debit the bills etc asked from Vodafone & Citi bank have not come till date. It seems that there is a tactic employed suo motto to raise high bills & pass them to credit card companies who issue credit cards without any consent of the subscriber for such a service.
b) After two & a half years the network coverage issue in my office was sorted out.
c) The hard copy of the bills were stopped unilaterally & email bills in soft copy started without my consent. This had to be complained & then only the printouts started from this billing cycle.
d) My Vodafone account is deactivated. Why should the same be deactivated if not used for a certain time. I was unable to assess the account even when I tried to do so & I had to pay the bills by cheques instead of online which I usually do.
e) The waiting time to get through to the help numbers is too much.

I am a Chartered Accountant in practice for the last 25 years & a responsible citizen of India. I have a track record of paying all the bills in time & enjoy credit limits of Rs.27900/- with Vodafone.

As written earlier I would not be paying for the blackberry usage of 31/Jan/2009 amounting to Rs.10, 000 odd & would request you to kindly issue a fresh bill without this Blackberry usage so that I can pay the other outstanding on the account. I shall be paying Rs.4622.20 i e Total Bill Rs.17055.89 Less (Rs.11154.90+ Service Tax @ 12.36% of Rs.1378.75) before the due date as the dues for this bill till the receipt of the corrected bill. So please reverse the charges accordingly.

Till the complaint is not taken to its logical conclusion, all the services to the telephone numbers in the account should not be disconnected, no interest / penalty should be charged on the outstanding.

I have already discontinued the Blackberry services by SMS on 03/Feb/2009 @ 9.45 pm and subscribed to the 10p SMS on 3/2/2009 @ 10.11pm. Pl confirm if the changes have been done in the billing cycle starting from 4/Feb/2009 as I have been informed that the SMS @10P has not been activated. I would like to know the reasons for the same & also why it was not informed to me that the effect was not done. The billing in this cycle has to be done @ 10p for SMS made from 4/2/2009

My request for the Complaint number on help desk was not entertained a few days back & the operator discontinued the call when it was asked.

Even the reply give by Customer care dt 11/Feb/2009 in response to my written complaint does not bear a complaint Number which is very surprising.

I am sure that all the users of Vodafone Blackberry would be delighted to know how Vodafone unethically bill genuine customers while they are asleep. I think I have better things to do rather than lodge complaints on Valentine day.

If the complaint is not resolved with the details asked before end of day of 16th Feb 2009 and with the reversal of fictitious charges of Rs.10, 000 odd under intimation to me, I reserve my rights to publish the above email in the newspapers having vide circulation in India & various forums at your risk, cost & consequences, which please note.

Aggrieved Customer,
CA Rakesh Nanda

Hi,
This complaint is in regards to my phone no: [protected]. I switched to Vodafone to use the WCC service. I have been using this for the past 9 months and have never dialed an ISD number directly. Still, my bill shows multiple ISD calls amounting to roughly 4000 Rs. I can clearly see that I have used the WCC card to call other numbers 2 hours later than the ISD call. This is incorrect as I would never dial ISD directly when I have the WCC card, which is so much cheaper! Now why would I make a direct ISD call when I have enough balance on my WCC card.
Now, even if you assume that I needed to make some urgent calls at that time..this still doesnt explain the other ISD calls at a later date.
I had filed a complaint about this (No:[protected] but the representative was very rude and did not want to hear my side. Can anybody help me with this?

I have always paid my bills on time and intend to stick with Vodafone. I just want to get this matter resolved.

Thanks,
Nikhil Goenka
[protected]

On 17/2/2009At 2:00 Pm, I have given them Rupees 777 to do easy recharge of 777 (talk time).I have not received any amount and the computer at reliance fresh is showing that transaction is successful. When I contacted Vodafone customer care, they told that “there is some technical problem and if you have recharged, you will receive talk time within 24 hours”. The reliance fresh person told me that “you should get recharge within 24 hours and need not worry”.
After 24 i.e. at 2:00 Pm on 18/2/2009, I went to them and complaint that I have not yet received the talk time of Rupees 777.When I contacted customer care of Vodafone, they told me that our system is not showing any transaction of recharge done in your account. I told the official of reliance fresh to refund my money as I have still not get the amount. He told me that I have send request for refund to Mumbai office and they would refund your amount after 2 days. Then I told him that if I have recharged somewhere else, they would have given me talk time of Rupees 697 on the spot and rest amount is credited within 48 hours. He told that he can do nothing and can only send mail to Mumbai and if the talk time has not been credited after 2 days, he will refund your amount as he has send refund request to head office of reliance fresh. I told him that I will never recharge from your shop in future.

I would like to ask that if the reliance fresh system of recharge is not working, then why they are following that system .They should have use simple system where customer get recharge on the spot and also message is received which also reveals transparency and quick recharge.
And strange thing is that you have to wait for 2 days to get recharge or refund.

I any reliance official is reading this..I urge them to improve their service to avoid customer loss

Dear Sir,

I had a prepaid connection with Vodafone for the past 3 years. My phone number is [protected]. I mainly use this phone for making ISD calls to US and Canada. There was no problem till the staff of vodafone contacted me repeatedly asking me to convert to postpaid. I told them that I was satisfied with the prepaid connection, but they offered me a reduction in ISD charges. This was the reason I agreed to convert to postpaid. However this was the beginning of the problems i started to face with my connection..

The person who received the deposit of Rs.500/- from me along with the required documents..offered me a rate of Rs.3.99 per minute. I had a disruption in service thereafter for about a week. I was not able to make any USD calls for over a week. On contacting many people at customer care, everyone assured me that this will be rectified immediately..but they did not bother to followup the matter. When i was totally frustrated and contemplated switching over to some other service provider, someone came for verification (incidently i had a prepaid connection with them for 3 years). The service was restored thereafter. But the question of charges remained mysterious. Everyday a different person from Vodafone gave me a different rate. from 3.99 to 6.99.

I get a message today to pay an interim amount of Rs.3051/-. The details of which have not been advised to me. I am sure the rate applied is excessive, since i had no problem with my prepaid connection. I request to reconvert my account to prepaid or cancel my connection to enable me to change to some other service provider.


A.S.Lazaro
18.02.2009

I Ashwani Kumar with vodafone cell no[protected] . Today 17 Feb I have recieved two SMS ; (1) Your request for MCI Alerts has been registered.(2)Your subcription to MCI has been activated.Thank You.

Dear Opertator,
I have no request to activate MCI. This bluf and cheat to me. If you debit MCI charges kindly credit repeat to prepaid account.In future remember this that if any type of bluf I shall leave vodafone.

dear sir
this refers to my prepaid mobile number [protected] which is from vodaphone mobile company by my name (naveen kool)and it is with my wife(mrs geetika kool) on 12th feb 2009 i got a sms from the company that love jokes has been activated on my mobile and for that i will have to pay a monthly rental of 30/.
i have not sent any sms or requested any one from vodaphone to activate this facility even than they have activated love jokes on my mobile.
my wife also have never requested or sent sms to them to activate but they have activated and charged.
i have asked on there customer care number 111 then a execuitve mr.nikhil has put my call on hold and then disconnect the call on 17th feb at 3.25 pm(appx) then again i have rang on 111 but the other executive(mr mh. bilal) also said that i have sent a requeset through a sms but the fact is this neither i nor my wife at any time send the request.
plz help

I had taken Vodafone SIM on 2nd Feb 09 same was get activated on 3rd. It was working till 12th but that night I got SMs that you phone has been barred because we have not received your document whether all the required documents with photograph were been submitted on 2nd feb and.
When I have contacted to shop(Lucky communication and repairing centre, Plot No 708, Sector-5, Vaishali, Ghaziabad—Tel-[protected]) from whom I have taken the SIM he is telling once it get activated after that I am not responsible and all your document has already been sent to Vodafone through Vodafone representative(Bhandari).

RESPECTED SIR/MAM,
MY MOBILE was lost( MOBILNO-[protected]), in order to activate my no-[protected] again i get FIR FROM POLICE STATION & give it to VODAFONE CUSTOMER (on dated 13/02/2009)EXECUTIVE Mr VIKAS at VODAFONE MINI STORE at WELCOME MOBILE STORE at BALLAGARH, FARIDABAD but till now no action has been taken in order to activate my sim till now, so i request it as soon as possible.

DETAILS OF SIM TO BE ACTIVATED- SIM NO [protected]
MOBILE NO - [protected]

thanking you,
SHAYRA KHAN

I use to call my native place number(BSNL landline in TN) from my vodafone mobile(Hyderabad number) everyday, of late the service has become poor that I get an insane message "The number you have dialled is invalid, please check the number you have dialled", this is pissing me off badly, because this is the number which I am dialling daily and of a sudden it becomes invalid. It does not even reach the network, as I get this message without "any" delay as soon as I press Dial. The irritating part is I face this problem during the evenings, mostly peak hours(my guess), other times it is connecting to the number. I had filed 3 complaints with the customer service, all in vain. They say that they made a test call and it works, they are not ready to understand the problem. They simply log a complaint and reply that it will be taken care of within 10 days(frustrating wait period), and they close the complaint after making a test call, they do not understand that this happens during peak hours. Now after 3 complaints the problem still exists and there is no technical support guy I can talk to. I am not able to connect to some other BSNL mobile numbers and Airtel landline numbers, is there a escalation point, TRAi or something where I can escalate this matter to.

I am in urgent need of the address of Mr.Ravi Mishra who is a vodafone user

sir/ madam,
we have send following complaint to vodafone (vodafonecare.[protected]@vodafone.com)

Dear sir/mumbai,
It is to inform you that my hutch prepaid balance is deducted without my confirmation.I got message from hutch being my balance is deducted for hutch to hutch scheme where as I have never requested hutch for this scheme.it seems malpractice of hutch to deduct any balance from my account without any prior notice & confirmation of a customer.
We have also registered complaint to hutch customer care wide complaint no:[protected] to parvez akhtar on date 15/2/09 around 2.29 PM.
We request you to credit my deducted balance to my prepaid a/c as soon as possible or else we have to move to consumer court for this.I am not interested for any such schemes.also intimate you not to deduct any amount prior my confirmation.& stop such malpractice of missuses customer account balance.

suresh doshi
Email:[protected]@gmail.com

Please Provide me with the name and address of the person to whom this Vodafone number is registered.
The person Is troubling my relative since days and I Just need to Information to find out who this person Is so that i can take further action against this Person
The Number Is [protected]
Please Need the Information.
Thank you.

----- Original Message -----
From: nazabgarh
To: vodaphonecare.[protected]@vodaphone
Cc: [protected]@rediffmail.com
Sent: Friday, February 13, 2009 3:40 PM
Subject: unsatisfied with your services


dear sir/mam,
this is mukesh jha & my no. is[protected], i would like to focus on the level of services your co. is providing to the customers & the problem which i m facing from last 2 months.
1.a made a call to the customer service at least 7 times, upto 5 calls i was not told that i have to clear the dues then only my credit limit will be reduced.
2.on the 6 time along with the limit decreasing request, imade a request to change my rental plan, your executive told me that first make the dues clear & then only your limit& plan will be decreased.He gave me a commitment that it will be done within 72 hours.
3.today i.e on 13.02.09 when i made a call for the confirmation i was told that plan has been changed but stiss request for decreasing has not been closed.
may i know why???????????????????
4.Again i was told that first a fall i have to clear the dues then again i have to foward request & it will take 72 hours...in this way the whole story continues.
5.after 2 months out put is nill...???????????

thanx&rgd's
mukesh
[protected]

my vodafone postpaid mobile number is [protected] . i want my last month bill to my id: [protected]@gmail.com plz response as soon as possible.

Im Rahul & my cell no is [protected].im using vodafone prepaid for the last 3 months.i had 120 rs balance & 300 std sms free in my account on 7th feb 09.in da afternoon i send 35 std sms & my free std sms balance came down to zero.not only dat, my balance came down to 1rupee.i called up customer care somany times & they treated me in a very bad way. at last i went to vodafone store for justice.they said that they have 2 clarify wid vodafone.afterwards they said that i used all my 300 free std sms & 100 chargeable std sms on saturday b4 1300 hrs.i told them to provide the recipients nos.they said they dont have it.how can they say dat i send 400 std sms on dat day without any proof.
Net result : time waste & money loss.
if they dont provide me proof or refund my balance i'll go 2 consumer court..