Vodafone India Complaints & Reviews

I have 4 Vodafone connections in my name in mumbai 1 Pre Paid & 3 Post Paid I am facing problems with 2 numbers [protected] and [protected] which are being repeatedly disconnected by VODAFONE for no reason at all after numerious assuranceses from Ms. Deepa Kadam on behalf of Laxmi Bhan
that this will not be repeated today on the 09th of April 2009 the numbers have been disconnected again. I have been exchanging mails with vodafone from 7th of March 2009 for the same problem I have all the mails in my mail box & am taking VODAFONE to the consumer court.

I am here by sueing VODAFONE for harressment & demanding compensation of 1 Lac rupees.

I had a VODAFONE connection - number [protected]. During my trip abraod to Turkey - I was charged an internet usage charge of Rs 17K - stating that there was more than an hour's usage of internet from the mobile handset - whihc is very unlikely. Moreover the company had set a credit limit of Rs 3000 - then how did the over billing happen - till date there is no explanation to the same.

On receipt fo the bill, i disputed the amount and paid the remaining amount under protest. I was informed that necessary checking would be done - thereafter i was informed that the charges appear correct - i disputed the same and told the company that I shall pay the bill amount over and above the Rs 17 - overcharge. Without any intimation to me, the mobile number was disconnected and till date there is no proper response from the company on this issue

The approach is very unprofessional and for system lapses at thier end - they are penalizing cusotmers and disconnecting number - the number was in use for a long time and the abrupt disconnection has resulted in lot of difficulty and even financial loss.

This is not at all acceptable.

RESPECTED SIR,
I COME HERE WITH LOTS OF HOPE.SOME ONE TELL ME ABOUT YOUR FORUM..
SIR FEW MONTHS AGO I HAD PURCHASE VODAFONE SIM CARD FOR RS:45. MY VODAFONE CONTACT NO:[protected] AND SIM NO :[protected]. THE COMPANY PROVIDING ME THE FACILITY OF LIFETIME VALIDITY.I HAD PRCHASE THE SIM FROM ALLAHPUR(ALLAHABAD, U.P.) MOBILE STORE FROM MR.SURESH.
SIR AFTER ACTIVATION DATE FEW DAYS AGO NEAR ABOUT 20-25 DAYS THE COMPANY DISACTIVATE MY NUMBER..IT GAVE ME MESSAGE:"YOUR SERVICE IS TEMPORARILY SUSPENDED PLEASE CALL CUSTOMER CARE". WHEN I WENT TO MR.SURESH THEN HE SAID "MAY BE YOUR ID IS DELAYED SO PLEASE RE-SUBMIT IT AGAIN WITH PHOTO" I AGAIN RE-SUBNIT THE PHOTO BUT LATER MY NOMBER IS NOT ACTIVATED WITHIN 24 HOURS..I AGAIN WENT TO MR.SURESH TO COMPLAI9N THEN HE CONTACT A PERSON MR.ABBAS WHO WORKED IN THE COMPANY.MR.ABBAS TOLD ME THAT MY VOTER ID IS FAKE. IWAS SHOCKED THAT THE COMPANY SAID THE ORIGINAL ID AS FAKE ID. WELL NEVER MIND AGAIN MR.ABBAS TOLD ME THAT I SHOULD GIVE ANOTHER ID.WHEN TODAY I WAS WENT TO MOBILE STORE AND MR.SURESH CALLED MR.ABBAS HE TOLD ME THAT YOU HAD REACHARGE WITH SOME KIND OF TARIFF VOUCHER THATS WHY YOUR FACILITY IS SUPENDED. I REPLIED HIM THAT NEITHER I HAD MADE ANY RECHARGE OF TARIFF VOUCHER NOR ANY E-TOP FROM THE DAY OF ACTIVATION.THEN LATER HE SAID THAT YOUR SIM CARD WILL BE RE-ACTIVATED AFTER THE PAYMENT OF RS:44.
I ARGUED WITH HIM BUT HE SAID ITS NOT COMPANY FAULTS ITS THE FAULT OF MOBILE STORE.BUT SIR FROM BOTH SIDE I WAS EXPLOITED MY TIME, MY PATIENCE, MY STUDIES.
SIR ANY HOW PLEASE GIVE ME TRUE AND REAL JUSTICE.AND I ALSO WANTS TO KNOW WHEN EARLIER MY NUMBER IS ACTIVATED ON WHAT BASES IT IS DISACTIVATED.

I got a message regarding the free download of music and videos
from the service provider with a link to that site. I downloaded a
video from it and checked my balance just to confirm whether its
really free or not. I found no deduction. so i downloaded some more
video. After sometimes I found that my balance was -200.00

I visited the vodafone exclusive stores and talked to the
customer support department but they didnt help me out. They said that
its not their fault. They got tie-ups wih these sites and they only
alloe them to send service message to their customers. They said that
the amount deducted would be transferred to the site provider and
vodafone does not have any key role in that.

My point was if vodafone had a tie-up with that site then how
come they can fol their customers like that be sending a fake message
through vodafone service.

I'm a vodafone customer having 2 postpaid and 1 pre-paid connections. My number is [protected]. I have never come across such a worst, idiotic, unbearable, pathetic, harrasing, ruthless, ridiculous, irresponsible customer care ever in my life. I spoke to an executive Saravanan at 111, he was unable to answer my queries so I asked him to transfer the call to his supervisor, he disconnected the call.

I used to recharge through online for vodafone mobile connect for browsing where the daily charges are Rs.19. One day when I treid to recharge, I couldn't. Immediately, i called 111, an executive says that vodafone mobile connect cannot be recharged online. He says that abruptly. I have done this for months together before.

These executives are not trained in a professional manner. When I told him that I had done this before, he responded saying "no it is not possible". Recharge through e-topup. who the are you man to say the customer is lying. No info is available on their website, no messages are sent to the customers.

Yesterday when I tried to recharge for the same, I wasn't able to do. My account was debited for Rs.19. I thought I was at fault and recharged again for Rs.19. Again I was debited for Rs19. When I checked the transaction detail, they say "SORRY, WE ARE UNABLE TO PROCESS YOUR REQUEST. YOUR AMOUNT WILL BE CREDITED TO YOUR BANK ACCOUNT WITHIN 5 WORKING DAYS".When I called 111 they say that vodafone mobile connect service has been withdrawn with immediate effect.

NO COMMUNICATION THROUGH MESSAGES OR THROUGH THEIR WEBSITE.

Pathetic customer care executives they have. They do not have the knowledge on whats happening in their own organisation. Then how can they resolve the queries of the customers???. They give all false complaints to the customers. They will say " we shall get back to you shortly or you can write to us". Where the [censored] have they called back the customer? Those [censored]in holes do an easy job, sitting in AC. These executives should be made to loiter on the streets for collecting the garbage.

Any one having the guts to face me from vodafone after seeing this, can call me. YOU WILL BE RIPPED APART>>>>>>>>MIND IT... FOR SURE

Respected sir,

I would be obliged if your company would stop sending me all vodafone promotional offers and messages.All the information regarding the offers and promotions are there on the net also available on your customer care number 111.I am deeply annoyed with your offers and promotions on my corporate number [protected], Kindly do the needful.
regards,
Jaudry Jojo Manjali

i have paid my vodafone bill for the month of February 2009 of amount Rs 800 on 19th March 2009 but till today vodafone have not updated my payment.i have visited to the store where i got done my easy bill payment from . they have given me a receipt which shows that payment has been done on 28th march.

i have filed complaint on vodafone customer care and given all the details regarding bill but so far they are not ready to trace problem themselves they are insisting to me to visit vodafone outlet. i am very much disturb due to al of this.

even the oulet owner is not ready to help me.neither vodafone nor om Photo state shop concern about my problem.

deatil of my easy bill are as follows:-

Name of Subscriber-Sheeba Parveen
Ph.no-[protected]
Billing Addres-209 A, masjid moth, South Ex Part II, Delhi-110049
service provider-vodafone
easy bill outle-om photo shop at south EX part II

Tid No-SA[protected]
Batch No-8228
Seq no-72840
Date of payment-19/03/09

Hi:

I’ am a Vodafone mobile service provider based out of Chennai. I have been with them for over 2+ years and have been more than happy until recent past. I had requested for changing the caller tune from my existing one to a new one called "Mauliyil" based from Malayalam instrumental with the code "12200343" on 25th March 2009. I also got a confirmation msg stating that the same song has been set as my caller tune. But it turned out that it started playing some crazy Hindi song where a female sings a crying song. I lodged a formal complaint on 25th march 2009 but the persom in the help desk did not send me the complaint no. his name is Ashmith. I again lodged a complain with a lady by name Saranya and she acknowledge the problem with a registration number[protected]. This was on 27th March and it said it will be attended and rectified by 30th March 2009 but no action was taken. Because of this I lodged another complain to the help desk. This time it was a lady by name Pramila and she acknowledged the problem and sent a registration number - [protected] where it was promised of a action before 3:09 PM on 2nd April. They were mentioning it it to the minute for their response and today its 6th April and still no response.

I visited the Vodafone store at TTK road, Alwarpet and lodged a complaint and the person the acknowledged the problem and sent a mail with a copy being marked to me. This was on 31st March and he said within two days it will be solved but I had to be only disappointed.

When I called up the help desk regarding this, the person who collected all the details hanged up the phone after hearing me. When i tried second time this day to the help desk, a person by name Arvind attend the call, he again gathered all the details and said it will be rectified soon but refused to give nay time line. When I told him that I’ am going to lodge a severe protest on the internet thru blogs he said I may go ahead with it, making mockery of the attention it would receive. I request everybody or anyone who really cares about real customer response and services extended by companies take this severely and take the help desk to task, who behaves in such fashion.

I hope we really show our strength for people who mocked the power internet blogs and forums through our action.

Thanks and anticipate your supportive replies and action

B.Vimal

Dear Sir.
I have a pre paid vodafone number since last 9 or 10 years. This was taken through corporate connection in my husbands ( S. G. Raghunath )name. Last two three months I am constantly complaining to your customer care department regarding the news, alerts, updates. With effect from march 1st 2009 on wards regulerly I am in touch with your customer care department. You THE VODAFONE is cutting my money & not stopping the Alerts. Now I am writting a letter to Telecom Regulatory Authority of India by registered post. You will get a copy of that soon. This action I took after a number of request.
Thanking you
Mrs. Vilasini Raghunath

respected sir,
I m a permanent resident of babina cantt it is a small town which is located of about 25 km from jhansi it come in jhansi district & it come under U.P EAST TELECOM CIRCLE. It has been come to my knowledge that a new telecommunication tower of vodafone communication tower has to be constructed in babina cantt but its sorry to inform u that the land at which the tower has been constructed is not fit for that construction due to the high water level at that place & secondly the land has also been disputed.
So i request u sir to check all the conditionds of land which has been used for construction of vodafone which is suffring from two serious conditions of land disputness & high water level i also inform u that in this matter some engineers has taken bribes, i u want more details about this disputed land u can personally contact me on this no[protected].

good day sir,
i bakshish singh holding vodafone connection
from last 7years. i just two month ago change my connection
from prepaid to post paid by global direct which order form i m
sending you as attachment. the day i convert my connection i not happy
with vodafone. and i think so it is direct fraud case with customer
from global direct on the name of vodafone. which i want to take
further in consumer court, so in future these fraud don't happen with
other costumers.

first complain docket no.[protected]

i convert my pre paid connection to post paid connection through
global direct (i think so which is official promoters for vodafone).
the day global direct executive given me receipt of 600 rupee they
explain me that this amount show me every six month as 100 rupee as
concession and one other sim card is given free to me. as my two bill
generates nothing show up for 100 rupee, i gone to vodafone gallery in
vashi station and i asked explanation for this amount they say it is
not possible. they only charge new sim card 299 rupee only. As vashi
branch manager check with global direct they say same thing we charge
for two sim card which is converted from pre paid to post paid. the
new number which is provided is not a old number that is
new number which is free as explain by global direct executive.

second complain docket no. [protected]

i paid my bill by debit card at vodafone outlet at vashi branch and i
don't get any paid receipt from counter. i think so as consumer law if
i pay any bills of vodafone they has to provide me payment receipt.
As i talk to outlet manager she explain only if i pay by cash or
cheque then only provide receipt. but if i pay by debit card they
cannot provide receipt. As i ask her the terms and condition which is
mentioning that not to provide receipt. she given me answer that she
cannot show me terms and condition . Again as costumer of vodafone if
i ask for term and condition they have to provide me it is not to be
kept secret.


i explained every thing above.

i also try to give call vodafone service centre only i come to know
that this is my biggest mistake which i converted from prepaid to post
through global direct and that is marketing. Every time they explain
me the plains no body is explaining me three points which i really
want to know as mention below:
aa) where is my six hundred rupee which suppose to show every six
month as hundred rupee.
bb) second sim card is provided free why charged me.
cc) why not provided payment receipt for my bill payment by debit card.


pls do need full to explain me only three above questions. pls do not
release customer that is mistake you taken vodafone services, which i
come to know by wasting my time after vi sting vodafone outlet vashi
branch and also calls to customer care.

Thanking you

bakshish singh

Recently I recharged two Vodafone numbers which are in my name (and used by my family members).

I used the ICICI Bank - direct transfer facility.

After 4 days, nothing turned up on the mobile accounts... when I called their Customer-Service center, after all the blah-blah (recording for internal training, press this and that.. ) the guy mentioned, please visit the nearest Vodafone Center and talk to an agent there...

Question ::

If I had to walk into a Vodafone store, why they publish on their web-site to call the "Customer Center

dear sir/madam,
i want to discontinue my vodafone connection.
please advice me for doing the necessary things.
my contact number is [protected].

with regards.

i am a vodafone prepaid customer residing at tolani maritime institute, talegaon, pune. i got a e-top up done online for Rs.333, for my mobile number [protected] on the 25th of march 2009. as per the IVR of vodafone, i was supposed to get full talktime. but i only got a talktime of Rs.223.9. on calling up customer care, they said that they could not help me and that such an offer was not available.
in spite of repeatedly telling them that their IVR was still giving details of an offer of full talktime on Rs.333, the call centre supervisor refuted this fact and refused to help me.

Following is the email that i mailed to vodafone customer care ..it has been more than 48 hours i have not received any response from them yet and not to mention the numerous calls i made to customer service, each one ended in a false assurance that they will call me back and get the problem fixed.

From: Ashish
Sent: Tuesday, March 31, 2009 12:12 PM
To: 'corporatecare.[protected]@vodafone.com'
Subject: I: Service barred for postpaid connection - Cell# [protected]

HI,

I applied for the Vodafone postpaid connection last week and the Vodafone representative gave me a SIM card upon filling of the form. I was informed by a Vodafone representative that the SIM will be activated a day later after the completion of the verification process. The sim was activated after a day I had filled the application and I was under the impression that the verification process was completed. During the course of day a gentleman came to my residence for address verification, he claimed that he did that for Vodafone. Later I received a call for some more verification over the phone, the caller claimed to be doing that for Vodafone too; I hope they were really from Vodafone..

However in spite of complying by the rules my post paid service was barred since this morning and when I called Vodafone customer service I learn t that someone at Vodafone thought my verification process is not completed and so barred my service..

I am not impressed with the service that I have received from Vodafone so far, let me list down all my grievances,

1. My application was changed without my consent; my email id, contact #, plan details. I do not know whether that is a system problem or someone doctored my application.

2. I am told that verification not thru however the service center person could not tell me what section of the verification is not completed. He asked me to go to Vodafone store to get the service restored.. let me make it clear, why should I go to the store? If your company is incapable of doing their job of verification I can switch to other service providers. I think you are also aware of the number of service providers available in the market.

3. I did not have the service when I needed it real bad .. I would have appreciated if Vodafone had the courtesy to send at least a SMS stating the problem and informing me that the service would be barred. So that I would be aware and make my back up plans .

I would appreciate if someone from your department could look into my case and call me on my cell phone ([protected]) with any updates that he/she may get. I am still hopeful that I will not have to write follow up emails and I will get a response ASAP.

Regards,

Ashish

Hi,
I'm, Ashutosh Singh Bhadauria, using Vodafone no. [protected] since Jan 08. My scheme is:
In day time V2V 49 paise, V2O 99 paise, In night time V2V 10 paise, V2O 49 paise.
All Sms charge is 25 paise. There is another scheme for which 7 rs deducted for a week and i can save 5 no in FnF list so that my STD charges are 1 rs/min. The thing is that till november there was a no problem.But there was some new sereis with Airtel in U.P. for which this 140 ivr giving prompt " This no can not be selected as Fnf no." I treid to contact CC so many times but I think executive of CC don't have a manner to handle their CC. Even they don't know how to speak, how to satisfeid their cst..
So many times after confirmation of issue they disconnected my call. Every time i had to call more than 4 or 5 times for solution but each and every time i got very different kind of information.Most of executive had their own information to provide me . Even ur second and third level escellation also good for nothing. Most of the time they were not able to identifeid the agent with whom i had word previously.They are also ready to disconnect the call all time. Most of the executive are not maintaining any type of records and always giving wrong comitment.
As per my case, i'm facing problem with series like 9654, 9651, 901..

Dear sir,
I have talk to with your customer care Representative but i m not getting positive support
I am working with IT Company and not getting free time for enquiry of my problem.
I am not able to launch FRI because of this is secret from my wife and if she is known this matter, she will heat me and finally broke my life.
I have one daughter.she is 1.5year old, my parents are 70 years old
I am only one earning person in my home.
My mummy has a heart problem from last 5 years.

I want to know incoming & outgoing calls made from [protected] from 15 Jan-09 to 28 feb-09

after i am getting this i will try to conform with her and discus to stop this matter and it is not good for us.

Directly I have not speck to her regarding this matter.

If you have not a confidence for me please invite me for verify my ID as per your norms.
I am ready to follow the rules.

my wife was received calls to STD and make call from SDT so it not possible for me.

if i am not getting proper information I am do the suicide this is one way for me

plz help what can i do now...

Arvind
[protected]

Dear Sir/Mam
pls find attached picture of waranty card & repaired customer form.
i want to inform you that i purchased this mobile on 20th April 2008 from LALL Comunication Faridabad Haryana.
in October 2008 month there was a problem of hangout & battery back up so iit is replaced by other repaired mobile not new one .
but right now there is network problem & also it comes in under waranty.
so tell me how many times i have to go for replacing/repairing with in one year.
now i want to replacement with new one mobile immd. so take immd action
why mobile quality is not consisted if quality can not maintained by you then return the money & timewasting fine.
i m sending you waranty card & repairing request form for your refernce
Thanks
Pankaj Kumar Chauhan
mobile - [protected]

Hello,

I am a user of this service since 5 years .Its was BPL then HUTCH and then Vodafone .

I had a very bad experience last month.I have a maharshtra co-orporate card and the mumbai roaming
is free for this .The incoming should never be charged.

My sister was admitted in mubai hospital in Jan 2009 for almost 22 day and i was staying with her in the
hospital.Somehow, i didnt have the option of Vodafone when trying to select the network manually.I have never changed the setting myslef and this option was available before this incident .The Auto selection showed VODAFONE -IN and hence i assumed that this may be some technical change form them as myself had never request anything in this .

After some days, i still reported this to the Vodafone center in Vasai where i went to pay my bills.The person told me that i wont be anyways charged extra for any incoming call and hence i payed my bill for JAn Rs4000.

When i retuned back and checked my bill, the incoming call were charged Rs. 793 and also the outgoing were charged more as in roaming .When i called Customer care i was given an email -id to whom i should write my complains.

I wrote them the complete incident .After 3 days i received a call that i have to pay the amount and that this may be due to some technical issue .Till date the issue is not solved !!!


Please help me .Rs.4000 is not the problem, the problem is wrong charges...

Thanks and Regards,
Nandini.

Dear Concern,
I have an connection of vodafone mobile ([protected]). In March 2009 I have paid my feb month bill on dt. 10/3/2009 at Vodafone office in Moga, Punjab. My billing cycle is 21st to 20th every month and 10th march 2009 is my last due date for last month bill. In the same time my bill payment is updated on 12th march 2009( As per Vodafone customer care) by vodafone and they took of Rs. 100/- as late payment charges in next bill. I had talked regarding the same with vodafone customer care centre but they are not able to help me without the receipt # meanwhile i have lost that receipt so the I came to Moga Vodafone office from Chandigarh and find the details of my receipt which is paid on 10th march 2009.

Pls advice what to do next.

I don't want waive late payment charges hence every time vodafone people are making mistake and they are not able to understand consumer problems.

--
Regards,
Sunil Kumar,
Chandigarh.
Mob. [protected]