Vodafone India Complaints & Reviews

dear sir,
i have so many times complantions and also sent through your site but not recvied any information/communication from vodafone /or your side i. [protected]



thanks

p c gupta

Dear sir,
I was using ur three vodafone postpaid connections which are as follows- 1. [protected]
2. [protected]
3. [protected] from past many years. i have recently got all my connections converted into prepaid with all dues clear and submitted my all 3 sims but from last three days i.e.17th april 2009 none of them is working presently.your employees in vodafone care committed that the sim will start working within (8 to 24)hrs but did not oblige to their statement due to which my business has suffered a lot.
kindly, take immediate actions against the matter before i file my complaint against the regarding matter to the consumer court.
Thank you.

I am Dr.Shakeel Ahmad Mir from Srinagar Kashmir.I applied for a Vodafone prepaid SIM on 04/04/09 at 10am at Jogi telecom, opposite main gate Govt Medical College Srinagar, through your agent Mr.Muneer(Mob.No.[protected]).I completed all the formalities.But till date the company has failed to verify my credentials and issue the SIM .I contacted the customer care many times but they failed to get my problem solved. Their customer care is totally useless.They just asked me to hold the call many a times for more than 15 minutes but were totally ignorant of the solution to my problem.Then I emailed jammu center and some Mr.Mudasir was kind enough to reply my email.He promised me to get my problem solved within a day or two.But one week has passed and nothing positive has happened.On 15/4/09 some one contacted me from Srinagar Center(Mob No [protected]) again promosing me SIM delivery within a day.Three days have passed but the SIM is still awaited.I faxed a complaint to Vodafone corporate office Lower Parel Mumbai on 18-04-09 but their response was also pathetic.
Now I am left with no option but to file a case against Vodafone Company in Srinagar Consumer court for the physical and mental agony caused to me by your careless, arrogant Kashmir staff.

Sir,
This is the complaint letter which i send to vadaphone customer care please see the below mail

ir.
Kindly for you information...
My name is Anish KS. Past 2 year i am a Vada Phone customer. currently i am using this connection My mobile number is [protected]. My Latest bill balance is 1450.00
i also paid this bill amount please find the below bill details.

31/3/2009 - LCC[protected] Paid amount - 1000/-
31/3/2009 -Bill No- KR[protected] Bill amount - 450/-
Total paid amount is - 1450/-

I completely paid my all outstanding amount. But i am getting a phone call from your vadaphone agencies to my Land line number and they are behaving with very ugly words. The reason is i have a outstanding payment but i paid all my out standing amount.. Today my one of the gust take the phone and he hear the warning from your vada phone agencies it make me very shyness. If you are not taking any action against it i will put give the information to the media and i am going to take the legal action against your company, I know the way to the customer court. As a good cellular company this is your customer servicing method? Behave your customer like a guest. Dont spend more money for your advertisement first try to give a good service for your customers, Customer satisfaction can be good advertisement for you...

I need replay for this mail if i am not getting any replay i will take legal action against your company.

This is Mr. Dhanesh Chander Alag one of the client of Vodafone services cell no#[protected] since 5yrs, I want to disconnect this number becoz I have been charged extra Rs200 for itemised bill & secondly I was under the scheme of ISD @ the rate Rs1.99per min this service was been deactivated without my permission(I haven’t received any alert regarding the disconnection).I have been charged Rs-11, 00 extra due to disconnection of the ISD scheme. I have complained regarding this issue but no necessary steps have been taken in this matter, hence I have requested for disconnection of this no# due to such bad service given by Vodafone & now they are have sent me a court notice for paying this amount which I am not interested in paying. This is not the first time I have been charged extra, if you check the records for my bills every month some or the other charges are there which are not applicable & then they are been credit to the next months bill.

i am Umesh Chandra Sivastava my no. is [protected] I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers, but on post paid we have to pay 300/- Rs. additional.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply as soon as posible .

umesh chandra
advocate high court lucknow
mob.no. [protected]

Thank Q.

please give puk code of my number:[protected]

sir i want callertunes jesus songs pls call my mobile [protected]

sir,
i tried to top up my no through internet banking rupees of 30 two time.the vodafone site showed that my top up is successful and money was deducted from my bank account . but have not got the balance. but when i am contacting customer care they are not ready to take my complain as they are saying their system is showing nothing regarding top up at that day. i do have reference id which was given by the vodafone site..
so plz look into this matter ...

i want to complaint regarding my mobile no. [protected].on 19 march my talk plan was changed.as on that date i asked the executive will my sms packs(national & local) will get deactivated and he said no.no intimation was given to me about the deactivation.2 days back (i.e 13/04/2009) i recieved a call that according to ur usage pls activate the sms pack.i got to know that time itself that promo packs were deactivated.since then i have been trying to speak to the customer care and no response they are treating me like a prepaid customer.i dont know what to do with this company.i even spoke with the team leader (he is suppossed to be a senior personnel acc. to executives) and no proper reply from their end. they even say sir we will resolve ur problem but u may have to pay the actual charges. that means if the sytem makes a mistake the consumer have to bear it.

My wife has a post paid connection with Vodafone.I paid her bill for March;2009 Rs 540/- on 06.04.2009.
Today my wife was advised by Customer care Officer ( CCO ) that the cheque has bounced so deposit the payment by cash.When she asked the reason of cheque returning.CCO replied, he has no information.pl check with your bankers. My wife called up the bank, they replied the cheques are returned at the centralised Clearing house and under all circumstances will be returned to the benificiary i.e.VODAFONE only.The CCO further advised that the cheque bounced in connection shall only be returned when the payment for the bill is paid.Which banking laws is the CCO talkingabout, It is beyond any body's imagination.Please look into the matter.

I received the following subscription messages on my cellphone number [protected] without my consent.

"Hello! You have successfully subscribed to Select Caller List service. A monthly rental of Rs.99/- will
be charged for the same."

"Hello! You have successfully subscribed to Vodafone Call Filter service. The service will be activated within 24 hours."

"Hello! Your request for Vodafone CEL_SCL has been registered successfully."

To
The Manager Customer Care
Vodaphone EssarSouth Ltd.
C-131, Industrial Area
Phase- 8, Mohali-16071
(Punjab)
Subject:- Unhappy with Migration Process of Prepaid to Postpaid of cell no [protected]

Dear Sir
My name is kamaldeep singh s/o Sh. Bishan singh. I have one prepaid cell number [protected] . Dated 29.03.2009 I request to Mr. Sanjeev of vodaphone on help line regarding new good plans of postpaid he suggest me RS.99 plan is very best for me in this plan 200 minutes are free in very friendly language at that moment I decided to convert my prepaid no in to post paid with Rs.99 monthly rent.

Sanjeev suggest me to visit Vodaphone mini store m/s Navroz Telecom old Nawan shahar road Phillaur- 144410 (cell no [protected]) with one photograph, photocopy of prepaid sim card residence proof and Rs.250 as security (Refundable) . When I visit your mini store with all documents your representative explain other many plans he was not interested giving me this Rs.99 monthly rental plan when I ask him regarding benefits of Rs 99 he say I don’t know about this plan if you want to know more about this plan go to mohali office or call to mohali office. I speak to your representative that Mr.Sanjeev of Vodaphone tell me go to our mini store with all documents for further enquire and process then he say Mr. Sanjeev is not his boss he is independent boss. I request him give me invoice with written Rs.250 is security whish is refundable he refuse me after very long discussion he phone to mohali office then he written Rs 250 as security money in invoice. When I say to him why you are not cooperate on this issue he say this is not his sale this sale of vodaphone online mohali office sale in future you want any help or enquiry go to mohali office or ludhiana office.That day(30.03.2009) he provide me one sim card next day he take back that sim after two days he provide me other sim I don’t under stand why he doing this all.

Conclusion is this that no sufficient cooperate providing from your phillur office.Now I suggest you some why not you giving full credit to local office for this type migrate connections from pre paid to post paid don’t pay full credit to online mohali office so in future no any customer fell this type problem.

After one day I have received daily two to three calls for address verifications. Dated 04.04.2009 I have received one call from ludhiana office in morning 9.30am he saying we are coming to you for address verification within one hours but till 2.00 pm nobody coming to my residence next day was Sunday & my plan was going to relative with my family on 4.4.2009 afternoon but I postponed my this program due to your representative coming for address verification on same day. At 2.15pm I call to ludhiana office he saying person going to your home at 10.00 am he provide me cell no of Mr. sachin (cell no [protected]) & tell me contact him When I contact him on his cell no [protected] he say today in phillaur ludhiana highway Punjab police naka is available & he has no any driving license also no any papers (RC) of his motorcycle he will come only when Punjab police naka will off from phillaur highway after this I have call him five to six time also call to ludhiana office but same reply full day I get back .

In the evening around 7.30 pm or 8.00 pm your representative coming to my residence with insurance agent Mr. Vikram sing (Relationship officer Kotak Direct 354, 3rd Floor Bhagwati Tower, Cheema Chock, Ludhiana 141003 cell no [protected] office no [protected]-50) after address verifications Mr Vikram sing offering me so many insurance policies I refuse him because I have all ready four policies with LIC INDIA. Please tell me is their tie-up between VODAPHONE & KOTAK DIRECT why you sending insurance agent to my home.I think I have refuge your insurance agent so you withdraw process of shifting or Migrating from pre paid to post paid.

If this is possible convert my prepaid into post paid otherwise kindly refund my documents, snaps & security RS 250 through courier to my residence address giving below. I am working with Friends Auto Industries as HEAD QA since 12 years we have approximate 067 mobile connections in cooperate scheme of Spice/Idea till date we have no facing any harassments but with Vodaphone I am unhappy with your origination behavior.
Regards


Kamaldeep Singh Date:- 09.04.2009
([protected]) Place :- Phillaur

House no DV8/87DV Ward No 12
Near Friends Auto Industries & Guruduwara Boali Sahib ji
Friends Marg Phillaur -144410(Jalandher) Punjab

Earlier I was using Vodafone prepaid at New DelhiI, then I got a call from vodafone local customer care, and offered a promotional Rs 222 plan where in Local charges would be 0.75 paise and STD calls would be 1 rupee. Everybody knows that in 222 plan STD call charges would be Rs 1.30 paise, but I was surprised how I was offered for 1 rupee. Later on, I called delhi vodafone customer care and ensured I got right call from right center. After migration, in my invoice it was quoted STD call charges would be 1.30 pai. Subsequently I called up customer care, but till now no proper answer. They do agree that spurious calls are circulating among their customers, but no remedial action has been taken.

my number [protected] go blocked and is asking for puk code plz send puk as soon as possible

thanking you

dear sir
My mobile number is [protected]. I want to change my SKU (friends and family plan) plan to normal plan. Becouse in this plan vodafone deduct 7 rupees per week. But they are not converting my plan and providing nonsence reason. I am trying since one month many times I launched my query.
Please help me & register my complaint.

Even after maintaining heavy amount in pre-paid number: [protected], the facility of STD @ Re. 1 is being discontinued assigning reason that sufficient balance is not maintained.

On talking at number: 111, Mr. Praful not only misbehaved but also said that we don't care once you paid and you can do whatever you can do.

The company like"VODAFONE" should not have customer care person like Mr. Praful, who was on duty at number 111 at 10:30 A.M on[protected].

Expecting a positive response and reply urgently.

1) I have two Vodafone connections - [protected] & [protected]
2) The average billing in [protected] is Rs. 800-1200/- per month during last one year. The Dynamic credit limit fixed by Vodafone for this number is Rs. 5000/-
3) On 7th Feb 2009, I received a SMS from Vodafone that services at [protected] has been restrcited as the usuage Rs. 14416.82 has crossed the Credit Limit.
4) After series of follow ups through e-mails and calls with Vodafone, they sent an e-mail on 26th Mar 2009 to me giving the details of extra billing. As per their statement this huge billing is due to GPRS downloads of Games.
5) GPRS downloads of Games in my family is done by my 6 years old son, who in my opinion does not find so much time to download about 12000/-. This cell phone is kept at my home and my son has limited access to it and that too in front of me or my wife. Even I consider by some mistake, my 6 years old son has downloaded the games, why I was not communicated by Vodafone immediately after my usage crossed the Credit limit of Rs. 5000/-
6) Vodafone is not able to explain this convincingly to me and maintains that as their GPRS partner has delayed submitting the bills, they have come to know about this later and then only has communicated to me.
7) I informed Vodafone on 1st April that I can pay the credit limit amount and not beyond. Meanwhile, Vodafone started sending their people to my office for collection of the payments, which again is an embarrasment for me in front of my colleagues.
8) On 7th of April, Vodafone arm twisted me in restricting out going calls in my other number [protected], which I use for official purpose. As I was under some important assignment, I was compelled to pay Rs. 15126.25/- against wrong billing of [protected] to get the call barring lifted from [protected]. Please note that [protected] has no dispute regarding payments and even then they have done this

Hence my complaints are
1) Why Vodafone has not informed me immediately after my usuage went beyond credit limit of Rs. Rs.5000/- and why they waited till it became Rs. 14416.82/-
2) How Vodafone can send their collection people to my office when the matter is still under clarification?
3) How Vodafone can arm twist me with the call barring of my other number, when that number has no payment dispute?

sir/madam,
we bought one connectionfrom guwahati dealer name-aries traders(vodafone mini stores on 3/4/2009, but till today it is not activated, we are regularly followup but no solution, we have some points which is not helping the customer-


1.my NEW sim no not activated from last 8days, they have also done verification so late ie on 8/04/2009, after that even they did inform us what is the status


2 the contact no on the list which they are giving to the customer at the time of new connection is not updated, including the asm no and mini stores no, because when the vodafone launched the service at guwahati they printed the list with airtel no, till today they are circulating the same(attached of old list).


3 customer care no cannot be connected through other operator, all the no is incorrect, what is this we cannot understand


4 i have a no of bsnl, now i want to convert it on vodafone how can you co.think if your services like that


5 please activate my connection within two hours


6 6 customer name Chandni bothra new mob no-[protected]


mahender bothra


guwahati(assam)

[protected]

i have been a customer with VODAFONE(delhi)for the past 4-5 years and this is how they treat their customers.
Well i had 2 connections with vodafone [protected] and the other was [protected]. It was a corporate connection and suddenly the call drop seemed to hv risen extensively
a call wud last to the max 3-5 sec and get disconnected.
This caused a huge bill to ge generated
on multiple compalints to Vodafone on customer care or Appeleate authority through telephone and written email complaints their was no response but just we shall look in to the matter but as of now please pay the bill amount to continue un interrupted service.

finally when no-one from the company end turned up to settle the matter i had to dispose off the connection, which was followed by harrasing calls from the company's end.
I was prepared to fight back
and here i am with the issue being taken up till the highest authority.
I shall make it sure to send this complaint to TARI aswell
Now my number no longer exist coz the company has moved my number for deletion.
i would like the company to return me my number ASAP.