I Manoj Benjwal from Dehradun, my Vodafone mobile no is [protected], in the month of October I change my prepaid connection in postpaid connection, but since first month Vodafone store CCE make fake commitment with me, they told me its tax free, but when I got my first bill, that was with tax, I contact to Vodafone store, but they told me we never did that kind of promises, after that they told me we are provides for all costumer's three month itemize bill without any charge, but first month they provide me itemize bill, but after that no itemize bill provide me, again I contact to Vodafone store but they gave me excuse, n told me sometime it happened, then they told we will send your itemize bill detail in your mail ID, but when they send it to me that was in adobe, this software was not available in mine system, so I request again for itemize bill in word format, but they again gave me another excuse, and told me we cant provide you in this format, after that I was hurrahed by Vodafone, coz I never knew about my call details, and also don’t know the bill amount was genuine or not!! After that I was apply for disconnect to my number. that was applied on 10th Jan. but it was mention on 12th Jan. in Vodafone store record, and the same time they again do one more falls commitment that was we will refund your security amount with in 60 days, n told me this is our maximum period for refund security amount. But now today 81 days complete. but still no refund, in that case i contact again to Vodafone store, and they told me some other story that was "i requested to Vodafone costumer care (calling) activate my number in zero rental plane" But I never did it, I told them if you have record of that day, so prove me that day recording where I told about reactivation my number in zero rental plane.even when I disconnected my number, that time also told me a Vodafone store agent <you can use it in zero rental plane> but I denied that and told them the region I m shifting to another place, so it is useless.
But after disconnect the number they charge me according to zero rental planes in the month of February and March. And also harassed me at my rental home three time, through by Vodafone recovery agent after 10th of Jan. and also by phone calls, that is cant be acceptable.
Now I want return my security amount additional with 12.5%tax (according to service tax), because if costumer pay his bill amount after due date then company charge extra amount according to 12.5%.
in the same situation company still didn’t pay me my security on the the time. So I need my security amount with 12.5 %( tax) + mentally and physically harassment charge Rs.5 lack. With in a month. If they can’t refund me back this entire amount with in a month. Then Rs.5 lack also will be charge with 12.5%. per day basis.
Aug 14, 2020
Complaint marked as Resolved 
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