Vodafone India Complaints & Reviews

I activate dnd services on 3 jan 2009 But servies of dnd not activated i have recieved massege from raj-bjp for election eleart. please look after this matter my cell no. is [protected]

I was offered a vodafone post paid number with certain gift and special schemes. The person name was Sumit Kumar Tripathi. He asked me purchase the vodafone postpaid number and then he will provide me certain gifts later on this number. He told me these are certain Ids in reference of your gifts. He told me that later on I can receive my gifts( like bags and watches) by telling them the given Ids. He gave me the contact number [protected] but now that number is not working hence switched off. I haven't received any gifts and schemes over this number. I have paid the Rs 250 as a security amount.So first of all that person should be prosecuted and I want to close this connection. I wont pay any bill regarding this number.
Number Offered to me was:-[protected]
Flirting Person Name:- Sumit Kumar Tripathi
Contact Number of That Person:- [protected]
His address as per him:- 45-C- Block, Pitampura, Phase 2, Delhi.

List of complaints:
1) Their customer representatives act like gods and treat the customer like a fool
2) I followed the proper procedure for account closure in Mumbai, paid my bill and yet I keep getting bills. On calling, they generate complaint numbers, and nothing happens
3) They cannot even update email IDs correctly
4) Try submitting a complaint against them. Limited to 200 characters. What are we supposed to write? I think they want us to write slang words only.

dear sir/ madam

i am the customer of your Vodafone prepaid connection. i regret to inform you that you activate MCI service on my mobile phone and deduct Rs. 30/- from my balance when i concern your executive he response me that that your service will be deactive with in 48 hours and your Rs. 30/- is also refunded in your account he also says that you send the msg CAN MCI on 144. He gave me a Registration No [protected]. Next time when i call in the Customer Care i cant concern with executive Why? Every time line is disconnect Why. My Mb No. [protected] and my Name is Nachattar Singh plz do need full

Hi. My sister is getting an unwanted call from a Vodafone, Kerala Number. I don't want to go to police or detectives. But I need to trace the number. Unfortunately call history had deleted from my hand and i need all the incoming calls on Date : 10.05.2009, the number is [protected]

Dear Sir / Madam,
For couple of days i m unable to login for my vodafone account. Please help me in this regard for my cell No. [protected].

W R,

Mangesh Ayakar.
[protected].

Dear Sir / Madam,

I am a marketing trainee in Lupin ltd. And our company had taken corporate connections of vodafone, from Matrix cellular services, two months ago.

And we all were told to submit initial amount of Rs 998 to Matrix. And I gave a check from ICICI bank, which due to unknown reasons was bounced.

As soon as, I was told about this news, I paid Rs. 998 to Vodafone outlet of Peera Garhi, about a month ago.And was told that the services of Vodafone will resume within 24 hours. But its one month now, my connection has not started. I am really feeling very harassed, as i has to go to Peera garhi center again and again in between my working hours, and that too without any results

I really feel that the relationship manager, who was taking care of our account and connections is responsible for all this, and strict action should be taken against that person.
His name is Mr. Atul and his mobile number is [protected].

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).

Hope to hear from you very soon (Within 48 hours) with solution.

Regards.
Syed Jahangir Ali.
[protected]

i hv been using vodafone sim since lst month, and i have activated sms pack of 30 Rs.
according to your customer care exicative, we can check our no. of left sms by calling to customer care.
i used to confirm my left sms twice a day.i did so for two days .
then suddenly my calls for customer care were blocked and reason given to me by exicative was that due to useless calls of mine these services are blocked for "15 DAYS".its not a short period of time sir/mam.
now if i need to check my left msg, i cant check them out.
and moreover when i tried to call to customer care from other no. some one named "YOGESH" from your customer care exicative kept my call on hold for 10min. without telling me.then then i need to cut the call.
so sir, my request to you is that -
PLZ CREATE A SPECIAL NO.(means as we have *141# for checking balance)TO CHECK UP NO. OF SMS LEFT, (AS OTHER cellular COMPANIES DO).
i hope my compalint is worthyful to you, and it will surely reach to concerned authorities.
sir/mam plz do create a no. to check sms's left.

thanking u,
your's faithfully-
-NAYAN.

The[protected] is a prepaid connection since Jan 2005.

On 03/05 I went to Vashi Store of Vodafone to change my plan from pre-paid to post-paid.

Depending upon my usages, the store executive suggested a plan and at the same time I am surprised to know that there no balance in my card.

I had more than Rs 4000 balance in my card.

The store executive said the validity of the last recharge was upto 24/03.

Since I did not recharge the card within 15 days from the validity, hence the balance has become zero.

I am shocked by listing this. I had an argument with that executive on the same issue.

As per him, this is policy of the Vodafone and he asked to escalate the matter to the customer care by e-mail as he can not do anything on this matter.

I remember I had I word with your Customer Care executive over telephone on 26/03 regarding plan change. The Registration No was[protected].

The executive of your Customer Care did not inform me to recharge the account within 15 days to retain the balance amount.

I feel I am cheated & duped by Vodafone.

It is the responsibility of Vodapone to inform the me about the validity. Neither there was any SMS or phone call on this.

Secondly when I called up your customer care on 26/03, I was not told about this. I remember I was told to recharge before 22/06 for the validity of the cell phone no.

In fact I asked the lady for the change of plan from pre-paid to post-paid so that the I will avoid the hassle of recharging from time to time for the validity issue.

To my utter surprised, she did not say a single word on the account balance would be nullify in 15 days time.

This shows that, the negligence of Vodefone not to inform me the details of accounts and the precaution I have to take to enjoy the facility from Vodafone.

Inspite of being customer friendly and customer orientated, vodafone furnished part information like to recharge the card before 22/06.

I have been holding the connection from Vodafone for last 5 years, inspite of so many good offer from other GSM / CDMA operators.

Therefore I am requesting Vodafone to go through the details and credit the balance amount to my account and help me changing the plan which is suitable to me.


Looking forward to hear from you at the earliest.

Thanks

Sanjeev Kumar Padhee
Cell :[protected]
Phone :[protected]H),[protected]O)
E-mail : padhee.[protected]@gmail.com
503, Bhakti Residencty
Plot-6, Sector-11, Sanpada
Navi Mumbai - 400705

Dear Sir / Madam,
This is Sanjivekumar Dattatray Zade I won two Numbers [protected] and [protected].
My Credit limit is Rs. 9000 each for both numbers. and my bill was Rs 1160 and Rs. 448 something.
My bill due date was 7th May 09 I paid bill on same date before 8.30 in Vodafone store of Thane Mumbai.
But till this time my outgoing calls are barred from my both numbers I am suffering a lot because of this and I don’t want this anymore.
When I had talk with customer care representative last evening I got the answer that even if your credit limit is Rs 50000 its worth of NOTHING, I cant hear such insulting answers when I paid bill in due time and my credit limit is much more than my bill.

Request you to look in the matter earliest and fix the problem ASAP. And please train your customer care representative to how to deal with customers and how and what to answer the regarding queries.

Your slogan is HAPPY TO HELP.

Thanks and Regards,
Sanjivekumar Zade

hi

I live in Shobs apartments, Bellandur, Outer ring road, Bangalore.
In this area, all o[censored]s are facig signal problem. Whenever we are inside the flat, it shows Emercency calls only. Facing a lot of problem. Please take some action asap.

Thanks

My cell no.is +91-[protected]
from last three years, now a days i am facing serious network problem
at our home from last 20 days there is complete blackout at our house
where earlier
there was full network at all the places inside house and we seriously
affected by this, in these days hundreds of call are barred, intrrupted, and terminated during
conversation and we lost lots of bussiness and credibility by this.i am urging u since last 20 days this is the limit(the date when i
registered a complain and they asked me for 48 hours
then 10 days then i have got sms that the problem has been resolved
but in fact it doesn't, then nodal officer asked for
7 days to wait 7 days over now what?)


then they told me to hold up for 1 and half month
and assured me to give external antena for coverage and for that they suggested to change
my cell (lg shine to compatible nokia n73) i did the same
i haven't get any instrument nor get proper answer yet as their office
people said they have sent antena on dated
6/05/2009 and sent it via angadia service i have searching angadia
offices all the branches of surat
i have even called your vendor mr.tapan cell no.[protected] (which was given me from vodafone appellate authority mr.zahir wykes gujarat) at least 7
times on 8th may today he every time making me fool by saying will
sms me docket no.

within 10 minutes whole day i spent behind this yet not get proper
answer or response

what is really going on let me know
when will i actually get my problem resolved

i am urging u since last 20 days this is the limit(the date when i
registered a complain and they asked me for 48 hours
then 10 days then i have got sms that the problem has been resolved
but in fact it doesn't, then nodal officer asked for
7 days to wait 7 days over now what?)


pls .pls.pls . sir pls.
dont harrash us.

I ve been using vodafone for a while now, and inspite of activating the 'DND [Do not disturb] service on my vodafone number i still get around 10-15 lame calls each day. These calls are from various banks like ICICI, Axix Bank, CitiBank, DB, HDFC etc for loans, credit cards, A/c opening etc. Apart from that i also get calls from telecom operators like Tata Indicom, Airtel, BPL Mobile, Calls from Investment/Trade advisors like G-Money, Sharekhan etc,
I havent registered myself on any website/institution/organisation for any kind o[censored]pdates or promotional calls at all. The calls i get are totally unrelated.

And these calls come to me inspite of repeated requests and complaints to the customer service Dept of Vodafone which is totally incapable of handling any queries or complaints. Everytime i complaint i get a "learnt by rote" answer saying we ll put ur complaint on high priority and resolve this asap. Between December and May i ve made a lot of complaints but each time i only get a text message saying "Your request will be processed this is ur reference number ##12345".

These calls start from 9 in the morning and goes on till 8 in the night at most times. And it goes without saying that being a working individual it s of great disturbance during working hours and imp meetings.

To top it i get tonns of wrong numbers too for several different people. its difficult to change my number over and over as in the transition i may miss out on a lot of important people who may have this number.

I am tired of complaining with no progress in any manner.
If any one could suggest a way out

Thank you
Pooja Ramachandran

Hi,
This Anupama from hyderabad taken a new postpaid connection from vodafone the out goings calls are creating a problem for me if a call aperson which having connection other than vodafone i cant listen there voices only for vodafone only iam listen the voices from 2days i need immediate action on this.

Anupama.
[protected].

Dear all,

I HAVE not received the bill for DEC 2008 and Jan 2009 to my address. i have lordge complaint to receive the bill by calling VADAFONE Customer care. However, they able to send to my email ID. BUT I HAVE REGESTERED FOR PHYSICAL COPY BILL. THEY FAILED TO SEND and customer care is patatic. they dont even understand the importance of customer when ever i ask the officer to connct to TL as they are unable to resolve the issue, they simple put me on hold and after 10 min they disconnect the call it happens 99.5/100 times. at lat i have received the bill that too of single page that contains only one page of bill amount. I am tied to call customer care. I have stoped that. I[censored] check the payments done by me, till now there is no late payment done. I payed bill in time my number is [protected]. PLEASE HELP ME AND ASK VADAFONE TO SEND THE STATEMENTs REGULARLY LIKE I MAKE THE PAYMENTS in time.


please refer the interaction with vadafone:

Dear Mr. Kumar,

Thank you for your email dated 07/03/09 about the non-receipt of the bill for your Vodafone number [protected].

We are sorry for the delay in response and the inconvenience caused to you.

We would like to inform you, that the concern regarding the non-receipt of the bill has been forwarded to our specialised team who would take necessary action regarding the same.

We would request you to check your billing address which is updated in our record and revert to us incase any change is required.

# 11-223/1,
SHANTHI NAGAR, PATANCHERU,
NEAR MOSQUE MASJID,
PIN CODE - 502319,
HYDERABAD.

Please find the soft copy of your itemised bill here with for your reference.

You can also view your Vodafone bill and make payments online through My Vodafone on www.vodafone.in

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to Help,


Purnima Thakur
Vodafone care

Contact numbers:

Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in



---- Original Message ----
From: [protected]@yahoo.com
Sent: 07-Mar-2009 12:53:28
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: Re: Hard copy of bills on your Vodafone number [protected]

To,

Dear John Bond(Chairman) / Vittorio Colao (Chief Executive of Vodafone Group) / Arun Sarin (chief executive ),

Till i havent received the statement. I THINK U PEOPLE ARE PLAYING WITH ME.

One Guy from MANIKANTA Courier came to my house to know whether i have received the statement. He took Signature from my mom and he said he will call and despatch within 2 days however it wasnt the case. Nither I have received a call from courier or VADAFONE nor the statement.

Send the statement of last two months and the current bill by 17thof MARCH else i will approch Consumer Form. ENSURE THAT THIS is the LAST complant to vadafone.

U R SLOGAN IS NICE BUT U R ( NOT HAPPY TO HELP CUSTOMERS).

CALL ME...

REGARDS,

UNHAPPY CUSTOMER,

SANJEEV KUMAR
[protected].




--- On Mon, 2/16/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Hard copy of bills on your Vodafone number [protected] [REF:[protected]]
To: [protected]@YAHOO.COM
Date: Monday, February 16, 2009, 6:02 PM


Dear Mr. Kumar,

Thank you for your email dated 13/02/09 about the hard copy of bills on your Vodafone number [protected].

We wish to inform you, that the hard copy of bills has been sent to you on regular basis to your residential address.

Please confirm the following address which is registered with us:

# 11-223/1,
SHANTHI NAGAR, PATANCHERU
NEAR MOSQUE MASJID
HYDERABAD - 502319

However, we have forwarded your request for the hard bill copy and the same will be sent to you with in 7 working days.

In case you need further assistance, please do call or email us. We'll do our best to assist you.

Happy to help,

Chaaya
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@vodafone.in
Sent: 13-Feb-2009 12:30:51
To: vodafonecare.[protected]@vodafone.com
Subject: Feedback - Andhra Pradesh



First Name: sanjeev kumar

Last Name:A

Address:PATANCHERU

Pin Code:502319

Email ID: [protected]@YAHOO.COM

Region: Andhra Pradesh

Vodafone number: [protected]

Other contact number: [protected]

Subject:Billing

Feedback:iam NOT GETTING PROPER RESPONSE FROM CUSTOMER CARE. IAM IAM NOT GETTING STATEMENTS TO MY ADDRESS.




The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



REGARDS,

UNHAPPY CUSTOMER,

SANJEEV KUMAR

Hi,
I am an bangalore based Vodafone customer( mobile no - [protected]). Today 07/05/09 at around 11:15 pm i recharged my mobile for Rs. 402 through easy recharge available with Dealer. My mistake the mobile no was entered as [protected] instead of [protected] which is my number.
The Dealer tried to reverse this transaction by sending sms to 144 using 'WR wrong number correct number amount' i.e WR [protected] [protected] 402 but i got a returned sms saying the wrong number entered is an invalid number.
Here my observation is vodafone does not allow to reverse the recharge which is done to the number outside the state ie Karnataka..Then why does it allow to recharge to a number which outside karnataka..
I called Vodafone happy to help customer care but was totally disappointed when the customer care executive informed that i need to contact to dealer himself ho did this recharge..

I request you to help me in this scenario..Since system is meant to help the customer if they make any manual mistakes like above

I have subscribed to the voice mail facility. But when I wanted to use it three days back, I was shocked to note, it does not work. I lodged a complaint and was assured the same will be resolved in 24 hours!! It is three days since I lodged the complaint. I even received an sms from Vodafone saying my problem has been resolved!!! But LOL, it does not work!!! That is how Vodafone works!!! There is no one answerable and accountable in Vodafone!! Imagine, in modern day telecommunication, such networks are used for telemedicine, for disaster management and so on. Can such a service provider be ever trusted?

Appalling service, Uncouth Senior Managers who follow Mark Twain's satirical aphorism “Ignorance and Arrogance means success”
characterize Vodafone Chennai.
How Burt Humburg, a neuroscientist coined the word Egnorance (ignorance coupled with egotistical mindset) without meeting the senior managers at Vodafone, Chennai, remains a mystery! The call center services are pathetic ad the response of their senior managers is indifferent - who-the-hell-cares being their attitude.

Many times, my phone did not work for hours (in some instances for a day) while roaming - mostly overseas. It is only after several calls to their profligate customer care department manned by dim-witted personnel; my phone started working.

About six weeks back, I was in Bangalore for more than week, when I could not receive a call. I was first told by their self-proclaimed experts, with questionable competence, that my handset (which I had bought from them and was still under warranty) had problems. After I changed the handset, problem still did exist and they found out, like finding possible existence of quarks, that there was an issue with their own switch. But that kept my phone down for over a week, when we were busy with a fairly large JV deal. They subsequently took my phone, but came back - as you can expect from someone of vodafone - without any answer.

Call drops continue. Networks are pathetic, congested; and there is no end to their problems. And mind you, the hapless call center officers have no answers, and their corporate office in Chennai has a phone number which is never answered. If you lay your hand on numbers of one of the senior managers, loutish as they are, you would never get a meaningful reply. Even if you send emails, you would get read receipt, but no answers!!!

I was shocked to note, my voice mail; for which I have been paying for ever, does not work. There has been no response. I have intimated it to them my mail too. But they remain slothful.

I have been using a handphone from the time they were introduced in India, and just for your information, my average monthly bill touches 20, 000INR frequently. So, for someone, who uses the phone so often, can you imagine the plight when it does not work??

This has been conveyed to their managers repeatedly, but no concrete action has been taken by them.

As if it was not enough, they employ collection agents. I had only heard about them on news as employed by some private banks for defaulters. I was aghast this morning when between 7 and 7.30 am, two of them kept banging on my door asking for someone who does not stay at my address (I even do not know where the person stays!!!) saying it was the second address the subscriber gave. How could they accept an address without cross checking? It is my own house, and I live all by myself with my cook and housekeeper. As I told them no such person lives or lived at my address, the person barges into my house and did not get out of my home and campus. I tried calling vodafone, and they refused to help. In the spar that followed, I could keep the ID of one of the collection agents. I brought it to the attention of every one "supposed to be responsible" at vodafone. I am yet to even receive an apology for unauthorized entry by their agents to my residence and damage to my property.

As I thought of changing the provider, I felt, for the benefit of other subscribers, I would expose the shoddy practice of vodafone. I am a cardiologist, and head a Healthcare MNC.

Sir
I purchased a Vodafone Sim No. [protected] and Vodafone No. [protected] from Shara Mobile, Indira Bhawan, Civil Lines, Allahabad on 30th April 2009; and have submitted duly filled Application Form along with enclosures – ID Proof (A photocopy of the Passport) and Address Proof (A photocopy of the landline Telephone Bill).
On 1st May 2009 I received the following SMS at 2:19:06 pm from Vodafone 190:
“Your account has been refilled successfully by Rs. 0.21.Your Vodafone prepaid account balance is Rs. 21.05.Your transaction ID is UE[protected].”
And again another SMS on the same date after one minute i.e. at 2:19:07 from Vodafone 190 that-
“Processing request for a refill of INR 44.0(Transaction ID is UE[protected]), Please pay to the retailer.”
On 5th May 2009 at 6:55:03 am from Vodafone I received the SMS mentioning that -
“Apka CIF hamein abhi tak prapt nahin hua hai jo govt niyam anusaar anivarya hai.Apki CLIP ki suvidha agle 24 ghanto mein bhadit ho jayegi.”
And on 6th May 2009 at 7:08:56 pm from Vodafone I received the SMS mentioning that -
“Apka CIF hamein abhi tak prapt nahin hua hai jo govt niyam anusaar anivarya hai.Apki CLIP ki suvidha bhadit ho gayi hai.”
May I know who is responsible I (consumer) or your agent who selling SIM card after taking all the relevant papers and money. How you can stop facilities and deactivate the mobile connection when I have paid money and submitted relevant papers? If your agents are not responsible why you have given job and / or appointed agents on such an important job? Why should I run to your centers, as I am told by your helpline service, for the same? I am being unnecessary harassed by your service provider and if my Vodafone facilities are not restored within 24 hours and if my Vodafone disconnected on this ground I will move the issue before the Consumer Forum.
With regards.
Dr Prakash Sinha
Associate Professor
Department of Ancient History,
Culture & Archaeology
University of Allahabad
Allahabad-211002
Res.: Flat No.204, BARSANA APARTMENTS
MADHOKUNJ, NEW KATRA
ALLAHABAD-211002
LAND LINE No.[protected]

Dear Sir/Madam,

I had taken a new Vodafone Connection in October, 2008 during Pujas in Kolkata. I was promised an Adidas bag as a gift with the connection.

They said I will receive the gift after my first bill due in November, 2008. I called up and spoke to them a couple of times and they promised that I would receive it later as it is not in stock.

Till date I haven't received my gift.

Please advice/help.

Regards,
Montek Singh Ahluwalia
[protected]