Vodafone India Complaints & Reviews

Hi,

Sinc I lost my mobile phone I had called to vodafone customer care to block the number. But they said they need FIR and need to submit the same in nearest Vodafone store. Its not a simple to get an FIR from any police station in our country. I went to ploice station to get an FIR. But they are asking an amount almost equal to cost of mobile phone to get it done. So please do the needful to block my number. Otherwise its not my responsibility if some one misuse my sim.

My number was : +91 [protected] (Bangalore)

THanks,
Gopakumar

Dear Sir/Madam,
My complaint is given in detail below and twice I wrote letter to customer care, but there is no response from Vodafone. Please help me in sortinfg out of this problem. Advise me what shall I do next?
Here are those two letters which I wrote to customer care.

Dear Sir/ Madam, Date:[protected]

I am RAVI and holding prepaid number of [protected]. This I bought from Vodafone mini store, which is at PORUR on 16 Oct 08. Since last ten days, out going service to this number is deactivated. When I tried to contact customer care I am getting voice recorded message stating that, as per govt rule, ID and Address proof to be submitted to Vodafone store and for the same charges are cut i.e. Rs.0.99/-.

When I bought SIM, that time itself I submitted all the above said proofs. Till now there was no problem, suddenly how this problem come up I don’t understand. As I purchased from Vodafone store itself, (not from retailer shop) without submitting proofs how they will provide the SIM I don’t know.

Regarding this I contacted customer care on 02 Apr 09 from my post paid No.([protected]) I was asked to come on land line to speak pre paid section henceI called through my land line[protected], which costed me Rs.10/-. I explained all my problems, she told that, she would comeback after checking, but till now she did not turn up.

Today (04 Apr 09) I had been to Vodafone store, which is at Porur, I met Mr. Balaji, I told him that about my submission of said proof, because of one of your staff negligence I am being trapped and asked to provide the same again and again, which is totally unfair and secondly if it all, it is to be submitted I should have been given prior notice to provide the same, without any prior information how could you deactivate my service. There is no answer for that from your staff. Further I showed him from my mobile by calling any number only recorded voice message is coming for which charges are cut (Rs.0.99/-). When my service is deactivated my a/c balance was Rs.182/- now it has become Rs.135/-and meanwhile caller tune has been activated. How it was activated I don’t know. For that he was telling by pressing ‘star’ button it will be activated automatically. Once nothing is going out from this number only caller tune request how it has gone, only god to understand. Further I asked for refunding of the above said amount, he told that it is not possible. Without making any call how am I being charged?, I am not convinced with his reply So I wanted to meet higher official regarding this. He told I am the supreme no one is there above me. These are all looking like cheating nothing else.

I was having very good opinion about your organization. I am working in big organization I promoted many of my colleagues to Vodafone saying that good service and fair billing. I never expected that I will come across such worst experience. Government operators are better now.

Is there any fault on my side? If it is so let me know. It took more than six months for you to find out that my above said proofs are not submitted. If it is so how am I being provided SIM by your Vodafone store? Secondly Like this false charges if operator is not taking responsible to refund it, who will be taking this? Because you are the people who are knowing that I am not having out going facility. Totally I lost my faith about your system. Already I surrendered my brother post paid number ([protected]), which I was using, about other numbers also it is depending on your response.

For all these things I want appropriate remedy or else I am sorry to say I may have to initiate corresponding legal actions.

Yours……………..
Ravi K


REMINDER-II


After this letter, I got reply from you stating that letter has been forwarded to higher authorities to sort out this issue. So far nothing has come. Meanwhile in the second week of the April I visited Porur customer care and submitted my photo and Xerox copy of my Ration card with photo was submitted to Mr. Balaji. It was activated after four hours. Again on 17 Apr 09 I got SMS stating that out going calls are barred due to incomplete ID and address proof again there is no prior information from your side. If at all any document or anything deficient, is your staff not capable to check such things? this the way you train your staff but saying that “happy to Help you.” By troubling the customers for the same cause again and again.
Again I went to Porur customer care on 20 Apr 09 and met Mr.Praveen and I told things happened so far, he promised that he would be activating within four hours but unfortunately till now nothing had happened so.
I do not understand what you people expect from the customers, you want that customers to run up and down to your store and keep writing letters. You think that we have no other business to do or else you think that no other operators are available in this universe.
I know this time also, you are not going to reply me. It is my request if you really want to help me (“Happy to Help you”)
Kindly refund the amount which is available in my account. I will be happy if I get relieved from you.

I am happy if I get response from you.

Regards
Ravi.

it is very bad process of caller tunes activating system in vodafone .one call is coming from vodafone
and automaticaly says thanking for subscribe this caller tune next conformation message is coming soon and end that call.in 24 hours some caller tune is set my mobile without my knowledge.what can i do?

I am not able to use internet services properly on my phone due to lack of packet data subscription.due to this i malso unable to connect to internet on my p.c using my phone.

I the vodafone customer holding [protected], had asked for the name change from my name to my wifes name, in the month of march 2009, i went to shop on 10th March and submit the relevent documents, i was assisted by Mr. JAVED at Vodafone shop at peninsula corporate park at lower parel, where company has its head office. Mr. Javed ask me to make the payment by cash if the changes has to take place on current date, and if payed by cheque, you...

I had recently given complaint to vodafone customer care stating that Im not getting incoming calls in my cell . A Customer service representative took all the details & after enquiring about it said to me that there is a problem in the Sim card & it will be replaced by the vodafone free of cost Since it is the problem from their end.But when i Actually went to the vodafone store in my city mangalore they denied giving the Sim free of cost . They said that i need to pay for it again.It is ridiculous the customer service says one thing & the office representatives speak different .They argue a lot. I refused to pay the same .I said I would instead buy another company sim rather than Vodafone.The customer service representatives speak very rudely these days over phone with the customer .They go on & on with what they have to say & then Disconnect the calls.Vodafone has lost its charm.Its just the advertisements that keep it up now & nothing else.Services are getting Bad to worse

My name is Pravin.V.John holding a Vodafone network. I'm really sorry to say that Vodafone is having a tough condition in running. Why is it like this ? It WAS the good and the challenging cellphone network service in India. I feel pity to say that Vodafone Customer Care Executives in Mumbai are lacking verymuch in their behaviour and also in keeping their ethics. Now in detailed...I bought a Vodafone SIM card package from a dealer nearby to my home and it got activated. After two, three days all of it suddenly it got deactivated. I wondered that they are announcing that the service to this number got suspended and also to call Customer Care. I called and they told me that my ADDRESS proof is still pending. I went to the dealer and he told that he had already given my proof to the Vodafone representative who comes there to collect daily collection to Vadafone and shown me the signature of the Rep. that he had collected. Meanwhile the Vodafone Rep. also came as of his routine. The dealer explained the matter to Rep. and the Rep. made a call to the Vodafone store (not to the VCC) and asked the status of my number and from the store it was told that within four hours it will be activated. The Vodafone store is verymuch far away from where I'm residing. ok...But I was fooled again...and again I made a call to Cust.Care. Then again the same reply. I waited that whole night and again fooled. The next day I called the Cust. Care and got the same reply...ok...waited and the same process continued for two more times. The next time I came to know from person known to me (an Officer of IB) that he is also a victim for the same above. I felt really pity upon Vodafone...that Vodafone Executives made him to meet them several times for no-reason for the activation if the connection and he was telling that the Vodafone executives were ordering him in some cases. When coming back...So i called Vod. Cust. Care again keeping all this in mind...asked whether they are able to activate my connection or not. They told the proof status is still pending. I asked what can I do for that...Its totally the mistake of Vodafone people that the proof not been updated properly. For that why the customer should suffer. Then Executive told that I (PRAVIN) should go to the Vodafone Store and submit the proof again. For me it was a long journey to Chembur Vodafone Store from Trombay and also in this Summer and heavy traffic. I asked the executive if its like this then why the Vodafone dealers are being arranged, let everyone go directly to the Vodafone Store and take connection. He was not reponding to me for that question. The Executive's name is ALTHAF, I think he may be the TL. Instead he was telling me that Myself (Pravin) is not the only customer that they want to care, there are many and he was quarelling at me as if he is a police officer to a theif. By hearing this I told to the Executive that this is not fair and ethical in which a customer is being cheated and dealed said as terrible. The executive told me He can do nothing and you (myself) do whatever you((myself) like as if he is challenging me and also dropped the call telling that My Customer care calling facility is suspended.
So thats Vodafone. I dont want the executives to be put out of service. See there other Services also available in India. Please don t think that we (Vodafone Cust.Care) are the Ministry for all the cellphone networks in India. One more think is that, I went to the Vodafone Store and got all problems solved and got my SIM card activated by submitting all documents they needed. But on 04-05-09 morning again I got one message telling that Documents submitted are not proper and should re-submit the proof again if not the connection will be suspended within 48hrs. But now for assistance I can't even call the Customer care, its suspended. So I have to start from the first...office leave - Long journey - V. Store.
to conclude ...please avoid taking connections of such irresponsible networks. Before taking the connection ..customers are treated as BOSS but after taking the connection if any problem arises the Customers are treated as FOOLS by Vodafone executives. So beware. Sorry to be like this ...that much it created problem to me.

I am Vodafone User From Last More Then A Year I Paid 2 to 3k In A Month But Now I Realize That vodafone customer care is useless and i decide to file a complain in TRAI against Vodafone I m Working in a Public Relation Company . I did not Receive My bill first and they called me and disturb daily rather improving there services they emphasis on money that is something Very Bad I Again Go For Airtel I realize I was wrong to switch on Vodafone.


Regards
Nikhil Singhal
+91-[protected]

Dear Sir,

As per conversation with nodal Officer and also reply from her (Geetika Ahuja), I am not satisfied with her answer (Geetika's Reply and issue with my call rates is Attached) please do needful action.

As per TRAI rules any subscriber can not change or revise of any tariff plan call rates with in two months, but I am facing this situation since last 1 year and 3 months. Firstly I made a request a plan “399 NHTS” but “399 Vodafone supper plan” was activated on my Phone [protected] and also after 2 months of activation Date call rates was revised. During this period I have talked so many times with your customer care executives, senior customer executive and now also nodal officer but no one give me appropriate answer for this query.
I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.





I am waiting for your prompt reply.



Thnx.



With Regards,
Neeraj Verma
Noida UP
+91-[protected]

--- On Tue, 24/3/09, Nidhi S <nidhi.[protected]@vodafone.com> wrote:



From: Nidhi S <nidhi.[protected]@vodafone.com>
Subject: Information on [protected] [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Tuesday, 24 March, 2009, 12:04 PM


The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



Dear Mr. Verma,

Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09.

Further we would also like to inform you the revised details of your Talk plan:

*Monthly rent:- Rs.399/-
*1000 minutes @10ps per minutes (Vodafone to Vodafone local)
*1000minutes @10ps per minutes (Vodafone to Vodafone STD)
*1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS)
*Local [protected]@60 ps per minute (both mobile and Landline)
*Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others
*SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International)

Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com .

Assuring you with the best of our services at all times.

Happy to help,

Geetika Ahuja
Nodal Office

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected]
Fax number : +91-[protected]/[protected]
E-mail : Nidhi.[protected]@vodafone.com
Website : www.vodafone.in





Dear Sir,





My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "AS PER YOUR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but didn’t given any appropriate reason as well as solution for this query till now. As per TRAI Rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request.



Today it’s been past 1 year, 1 Month and 12 days and during this period I feel so many times mentally harassed.



I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.


I am waiting for your prompt reply.

Thnx.


With Regards,
Neeraj Verma
Noida UP
+91-[protected]



[protected][protected][protected][protected]
Add more friends to your messenger and enjoy! Invite them now.
Forwarded Message: originalmail.eml
Information on [protected] [REF:[protected]]Tuesday, 24 March, 2009 12:04 PM
From: "Nidhi S" <nidhi.[protected]@vodafone.com>To: [protected]@yahoo.co.inDear Mr. Verma,

Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09.

Further we would also like to inform you the revised details of your Talk plan:

*Monthly rent:- Rs.399/-
*1000 minutes @10ps per minutes (Vodafone to Vodafone local)
*1000minutes @10ps per minutes (Vodafone to Vodafone STD)
*1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS)
*Local [protected]@60 ps per minute (both mobile and Landline)
*Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others
*SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International)

Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com .

Assuring you with the best of our services at all times.

Happy to help,

Geetika Ahuja
Nodal Office

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected]
Fax number : +91-[protected]/[protected]
E-mail : Nidhi.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 24-Mar-2009 0:55:29
To: nidhi.[protected]@vodafone.com
Cc: neerajverma.[protected]@gmail.com
Subject: Talk Plan Migration ISSU! Need Help!!!

Dear Sir,

My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "YOAS PER UR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but did not get any write answer but as per TRAI rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request.

I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.

I am waiting for your prompt reply.

Thnx.

With Regards,
Neeraj Verma
Noida UP
+91-[protected]

Dear Sir,
Gve me Details Of [protected]...
Plzzzz its urgent

Dear sir,

My vodafone number : [protected], Without informing the ECS ( Ist ECS) date, ECS was produced in my account, and it was returned. Iam wondered about this. Because my bill date was 30th of every month, while filling the ECS form the Vodafone representative said that the ECS will 5th of every month. with out conforming the ECS date, how they can do this. I need proper claim for the above.

Dear sir,
I have subscribed to a post paid connection(No. [protected]). After 1 month of subscription i was billed for Rs.53/- which was duly paid in time and I am having receipt of it. The very next day when i was trying to use this services it was showing that services are barred. I tried to contact your customer care executives([protected]) but they replied that as the service utilization was low so company can terminate services without any prior intimation.This act clearly shows the violation of consumer act, as they are trying to exploit my consumer rights. I have tried my level best to solve the issue on my part but there is no cooperation from them. So at last i have to seek your help for getting justice in this regard.


Dr. Dinkar Rawal
District health officer, Gandhinagar.
ph. no. [protected]

Hi,

This regarding my vodafone account:
Mobile No.: [protected]


I m not able to use not use services for last 3-4 weeks.. thght of calling cust service as longtime still facing same issue.. n also looking for refund as was ongoing issue.. n still paying for it.. ur feedback link on vodafone.co.in website does not wrk.. vn u click on enter..it comes up vth error msg.."SPECIAL CHARACTERS NOT ALLOWED.. plz chk attachment for the error msg window..:-(

Also ur customer services is not good... nvr respond to the question correctly.. will keep on saying smthng else..:-(

Ur MANAGERS or SUPERVISORS are nvr present to take escalation calls... i dnt what the excat issue is... i m not a regular caller... i only call if the issue is affecting me a lot... still once in a blue moon i[censored] ask for manager to still wnt be able to spk vth them... IS THAT VODAFONE DNT VE MANAGERS...OR NOT CAPABLE OF TAKING ESCALATIONS...?...also would like to infm that ur staff at call center disconnect the call if not able to help... or in straight way...get frustrated... strange...instead of customer ...people wrkng at call center getting frustrated... but disconnecting call is not done... would also mention that persons name...its krunal sugandhi.. would appreciate if sm strong disciplinary action is taken against all this...:-?

I m not happy vth the services... thought being corporate account... n a high user... nvr got best deals.. not good support... thats y ve also gone for diff service provider...hence usage in last 2-3months on vodafone is less...BUT IF SAME THNG CONTINUES ...WISH TO DISCONNECT THE CONTRACT...:-(

y dnt v get correct information vn we cal...?

Please revert ASAP...







Regards,

$arika

hii, i m atul walia using vodafone in punjab. from last 2 months after paying my bill on time they barred out going of my cell no. after contacting to there service executive 1st they made excecuse that they cannot lodge complained because 1st they want to see my recipt( although i told them there store name as well as recipt no also whichthey provide me after payment) than they says to fax that recipt. on other hand i m in sales n offtenly i am on tour.this is repeating from last 2 months. this is mental harrassement, however these company claims services n make people fool. all thes things during disscusion with there service executive was also recorded by me.
regards

Today dated - 30/04/2009 Thursday actived timing is 11:30 and Discuss time with Coustmer care 11:40 to 12:10

Dear Sir,

Kind your information to you sir i am Shaikh SaidAkhtar sulemanbhai and i am shop owner and i am vodafone coustmer and my mob.no.[protected]

My complain is Today my Callertunes actived in my number without any prossce Also many time company calling and withou warning actived service and deducth balance so today same that its make its second time dedutch balance about 45Rs. when i have complain Vodafone coustmer care Mr.Bhadrsh his give me details about Callertunes and deducth balance after his standing me hold and transfer call Mrs. Dipali mam her also telling same reason and caller tunes active on time 11:30 same day than that time i have buzy and i also in KABRSTAN some deth social working then no any call recived and so i am not happy talking with Care and telling me thats your falt so all talking on time 11:50 to 12:05 in between.

Also Coustmer care office not give me any complain number and not give me any sugestion.

Alwys company make like Cheat.

So give me right way and suggition

if make mistek my word and writing so sorry and try to understanding me

thanking you for anticpation

Yours Truly
Shaikh saidAkhtar suleman
Balasinor gujarat
[protected]

I had initially asked for a refund of my International roaming charges of Rs 6000 on 2 of my numbers (Rs 3000 on [protected] + Rs 3000 on [protected]) about 4 months back. This was never actioned post several reminders and compliants.
I raised a fresh request for this on 4th/5th april and was advised of a '50 days timescale' for the refund!
I received an SMS a week later saying that the request cannot be actioned. I called back their customer care to check why the heck they cant return my money. The incompetent agent advised that the message was sent in error and to be ignored and that my request would be actioned within the initial timescales given.
I called back on the 30th of april to check on the status of the refund and was advised that they have no record of any request for a refund!!!
This is a scam that is being expertly manipulated to ensure that refunds are not actioned. The 50 day timescale for the refund has been set since there is a likelihood of most customers forgetting about the refund by then so that vodafone can make money out of this scam.
Majority of my office in under a Vodafone CUG corporate HSBC plan. My grudge is so strong that I have strongly recommended all 123 vodafone users in my department to switch service provider. I am incentivising the move and providing Sodexho vouchers to those that are switching. Results are good so far with 30 users having moved already. Post this I will attempt to move staff from other departments as well. I am aware that there are over 800 Vodafone users in my office building and my attempt is to convert at least half of them. I will disonnect my connection on receipt of my refund, however, I have already started using an Airtel connection.

To,
Vodafone Executive

Respected sir,

i am pinku daimary one of your service using costumer i m from Chandigarh. i m a student i m using vodafone no.[protected] from 3 days a unknown no. disturbing me all time on my this no.[protected]
first i send a msg to dis no. that who r u ? and no respond i get from dis no. and than i call on dis no and nobody pick up the phone i try 4-5 times after that on 6th time i call on this no. my call has been forwarded to another no. this is the number disturbing me-[protected]. this is my humble request to u that plz tell this no. owner that don't disturb me again or i[censored] are able to give me the details of the name address of this no.

thanking yours

Dear Sir,

I, Sabal Kumar, paid payment by Credit Card of Rs. 2200.00, through Harpreet Communication, 6433, Block-8, Street-1, Dev Nagar, Karol Bagh, New Delhi-110005, Mobile No. [protected], [protected] and Harpreet Communication paid to Vodafone against Mobile No. [protected]. but till date vodafone didnot received this payment. I am very sorry to say, many times i dialled his mobile no. but they didnot keep up mobile and some times they told me that the concern person is not available. I received original bill no. 7441 dated 24.04.2009 from Harpreet Communication.

I request you to please need action and waiting for your good response.

Thanking You,

Yours Sincerely,

Sabal Kumar

I had joined vodafone as a customer care executive on 16/03/09.then sudddenly after short duration of 18 days, without any viable reason my human resource manager terminated me on the same day.Thereafter i've been asking for the salary for the no. of days worked.For few days they kept me under illusion that would or wouldn't they'll hand over my salary, but on 2149 they totally refused to hand over my salary and neither they have given the termination letter to me till date.

Hi,

I am one of the frustrated customers of Vodafone. I paid my mobile bill almost 15 days back. Still daily I am getting calls that my bill has not been paid. My outgoing calls got banned many times and every time I have to call their customer care n they get activated after that. I logged a complaint many times, but not of any use.

The customer care ppl suggest tht "your bill payment has not been updated in our system". Its not a customer's fault right?