Vodafone India Complaints & Reviews

Dear sir,
I have subscribed to a post paid connection(No. [protected]). After 1 month of subscription i was billed for Rs.53/- which was duly paid in time and I am having receipt of it. The very next day when i was trying to use this services it was showing that services are barred. I tried to contact your customer care executives([protected]) but they replied that as the service utilization was low so company can terminate services without any prior intimation.This act clearly shows the violation of consumer act, as they are trying to exploit my consumer rights. I have tried my level best to solve the issue on my part but there is no cooperation from them. So at last i have to seek your help for getting justice in this regard.


Dr. Dinkar Rawal
District health officer, Gandhinagar.
ph. no. [protected]

Hi,

This regarding my vodafone account:
Mobile No.: [protected]


I m not able to use not use services for last 3-4 weeks.. thght of calling cust service as longtime still facing same issue.. n also looking for refund as was ongoing issue.. n still paying for it.. ur feedback link on vodafone.co.in website does not wrk.. vn u click on enter..it comes up vth error msg.."SPECIAL CHARACTERS NOT ALLOWED.. plz chk attachment for the error msg window..:-(

Also ur customer services is not good... nvr respond to the question correctly.. will keep on saying smthng else..:-(

Ur MANAGERS or SUPERVISORS are nvr present to take escalation calls... i dnt what the excat issue is... i m not a regular caller... i only call if the issue is affecting me a lot... still once in a blue moon i[censored] ask for manager to still wnt be able to spk vth them... IS THAT VODAFONE DNT VE MANAGERS...OR NOT CAPABLE OF TAKING ESCALATIONS...?...also would like to infm that ur staff at call center disconnect the call if not able to help... or in straight way...get frustrated... strange...instead of customer ...people wrkng at call center getting frustrated... but disconnecting call is not done... would also mention that persons name...its krunal sugandhi.. would appreciate if sm strong disciplinary action is taken against all this...:-?

I m not happy vth the services... thought being corporate account... n a high user... nvr got best deals.. not good support... thats y ve also gone for diff service provider...hence usage in last 2-3months on vodafone is less...BUT IF SAME THNG CONTINUES ...WISH TO DISCONNECT THE CONTRACT...:-(

y dnt v get correct information vn we cal...?

Please revert ASAP...







Regards,

$arika

hii, i m atul walia using vodafone in punjab. from last 2 months after paying my bill on time they barred out going of my cell no. after contacting to there service executive 1st they made excecuse that they cannot lodge complained because 1st they want to see my recipt( although i told them there store name as well as recipt no also whichthey provide me after payment) than they says to fax that recipt. on other hand i m in sales n offtenly i am on tour.this is repeating from last 2 months. this is mental harrassement, however these company claims services n make people fool. all thes things during disscusion with there service executive was also recorded by me.
regards

Today dated - 30/04/2009 Thursday actived timing is 11:30 and Discuss time with Coustmer care 11:40 to 12:10

Dear Sir,

Kind your information to you sir i am Shaikh SaidAkhtar sulemanbhai and i am shop owner and i am vodafone coustmer and my mob.no.[protected]

My complain is Today my Callertunes actived in my number without any prossce Also many time company calling and withou warning actived service and deducth balance so today same that its make its second time dedutch balance about 45Rs. when i have complain Vodafone coustmer care Mr.Bhadrsh his give me details about Callertunes and deducth balance after his standing me hold and transfer call Mrs. Dipali mam her also telling same reason and caller tunes active on time 11:30 same day than that time i have buzy and i also in KABRSTAN some deth social working then no any call recived and so i am not happy talking with Care and telling me thats your falt so all talking on time 11:50 to 12:05 in between.

Also Coustmer care office not give me any complain number and not give me any sugestion.

Alwys company make like Cheat.

So give me right way and suggition

if make mistek my word and writing so sorry and try to understanding me

thanking you for anticpation

Yours Truly
Shaikh saidAkhtar suleman
Balasinor gujarat
[protected]

I had initially asked for a refund of my International roaming charges of Rs 6000 on 2 of my numbers (Rs 3000 on [protected] + Rs 3000 on [protected]) about 4 months back. This was never actioned post several reminders and compliants.
I raised a fresh request for this on 4th/5th april and was advised of a '50 days timescale' for the refund!
I received an SMS a week later saying that the request cannot be actioned. I called back their customer care to check why the heck they cant return my money. The incompetent agent advised that the message was sent in error and to be ignored and that my request would be actioned within the initial timescales given.
I called back on the 30th of april to check on the status of the refund and was advised that they have no record of any request for a refund!!!
This is a scam that is being expertly manipulated to ensure that refunds are not actioned. The 50 day timescale for the refund has been set since there is a likelihood of most customers forgetting about the refund by then so that vodafone can make money out of this scam.
Majority of my office in under a Vodafone CUG corporate HSBC plan. My grudge is so strong that I have strongly recommended all 123 vodafone users in my department to switch service provider. I am incentivising the move and providing Sodexho vouchers to those that are switching. Results are good so far with 30 users having moved already. Post this I will attempt to move staff from other departments as well. I am aware that there are over 800 Vodafone users in my office building and my attempt is to convert at least half of them. I will disonnect my connection on receipt of my refund, however, I have already started using an Airtel connection.

To,
Vodafone Executive

Respected sir,

i am pinku daimary one of your service using costumer i m from Chandigarh. i m a student i m using vodafone no.[protected] from 3 days a unknown no. disturbing me all time on my this no.[protected]
first i send a msg to dis no. that who r u ? and no respond i get from dis no. and than i call on dis no and nobody pick up the phone i try 4-5 times after that on 6th time i call on this no. my call has been forwarded to another no. this is the number disturbing me-[protected]. this is my humble request to u that plz tell this no. owner that don't disturb me again or i[censored] are able to give me the details of the name address of this no.

thanking yours

Dear Sir,

I, Sabal Kumar, paid payment by Credit Card of Rs. 2200.00, through Harpreet Communication, 6433, Block-8, Street-1, Dev Nagar, Karol Bagh, New Delhi-110005, Mobile No. [protected], [protected] and Harpreet Communication paid to Vodafone against Mobile No. [protected]. but till date vodafone didnot received this payment. I am very sorry to say, many times i dialled his mobile no. but they didnot keep up mobile and some times they told me that the concern person is not available. I received original bill no. 7441 dated 24.04.2009 from Harpreet Communication.

I request you to please need action and waiting for your good response.

Thanking You,

Yours Sincerely,

Sabal Kumar

I had joined vodafone as a customer care executive on 16/03/09.then sudddenly after short duration of 18 days, without any viable reason my human resource manager terminated me on the same day.Thereafter i've been asking for the salary for the no. of days worked.For few days they kept me under illusion that would or wouldn't they'll hand over my salary, but on 2149 they totally refused to hand over my salary and neither they have given the termination letter to me till date.

Hi,

I am one of the frustrated customers of Vodafone. I paid my mobile bill almost 15 days back. Still daily I am getting calls that my bill has not been paid. My outgoing calls got banned many times and every time I have to call their customer care n they get activated after that. I logged a complaint many times, but not of any use.

The customer care ppl suggest tht "your bill payment has not been updated in our system". Its not a customer's fault right?

It took more then seven days to activate my Vodafone postpaid connection, nobody across the network knows the status of the application . Vodafone stores Kharghar, always giving wrong commitments . Ther customer care is equally horrible . Spoken to regional head for assistance . Even worst response .
I have been running pillar to post to get the new connection unfortunately Blackberry activation is only possible with Vodafone.

1. It is impossible to speak with customer care rep of Vodafone. You are put on hold forever if you call[protected].
2. I have been having my number for 2 years and they woke up all of a sudden demanding my ID and address proofs! They withdrew CLIP but continued to charge for it. And since you cannot talk to anybody in Vodafone you cannot resolve it!
3. In the Customer Agreement Form, they ask information which they MUST NOT such as the type of vehicles owned, bank account number, type of handset, credit card number etc. This is viloation of privacy. The information is probably for selling mailing list. Somebody needs to file a public interest litigation against Vodafone.

i have the vodaphon conecction for last two year. i have the buddy plan, in witch you can call to any1
in just 10paisa with in the vodaphon local number. now from last 3 day the plan has been chang with out any information. i have calld many time in vodaphon customer care but they are not given me right answer. i m very shoked that with out information how vodaphon change my plan. i request you kindly do some thing for me.

I have recieved a message from your TM-Treasury of GBP 200, 000 in 2009(SHELL)INT.Mobile draw.Iclaim to Dr.God Will Alex via:[protected]@hotmail.com


Thanking you sir.
your custemer,
P.Ramesh babu,
cell no:[protected]

Dear Friends,
My Number was [protected]- and misleading sales pitch from Vodafone.

This is with reference to the sales call from Vodafone pleading for Internet sales over Mobile, "sir please take it, its really fast etc etc ., " i have obliged ( now i regret though) to accept the Internet on mobile from Vodafone sales members.
I was clearly told i would be charged only Rs 0.10 ps per kb/ mb o[censored]sage and nothing else will be charged.
And i get to see my bill charged Rs99/- for no reason besides some 10/- for which i had done some experiments. Findind very tedious i have not ever tried that surfing again. Still i got my bill for december with another Rs. 99/- added - this time i am very sure i have not done any experiments and still they have some proof that i have used.

Now when i complained to the nodal officer - i got a response saying i have used the phone and they charge for the download i have done !! god knows what downloads i had transacted - neither do vodafone know what i have down loaded !! They seem to have a bill from their vendor " Hungama " and they billed me !
During my conversations i told very clearly if its not reversed please cancel my SIM card and close the chapter - Now i hear them saying i have to pay for another month of rental !! Just because they have not resolved my complaint nor de activated the number.

Whom should i approach for this ! Do i have to pay the Entire amounts ??
Who else will resppond with care in such cases ?

Please let me know
Regards
Ram
[protected]

would like to inform all concerned that 3 persons, one young lady (she said her name was Shweta) and two young men (one called himself Nilesh Shah) met my brother in law on 26th April, 09 at our residence in Chembur. They said that they were from GlobalDirect (one of them showed an ID of GlobalDirect)and were acting on behalf of Vodafone. They said that Vodafone wants to prevent their customers from migrating to other providers, and hence are making a very limited offer for only 40 customers (their quota) and that we would be last two.

The offer was that against a cash payment of Rs 1200/ each, vodafone will bill us @ Rs.0.30 per minute for local calls. STD would be billed @ Rs1.00 per minute, and all ISD calls would be reduced by Rs. 1.99 per minute on the published ISD tariff. The amount of Rs 1200 paid as advance would be adjusted @ Rs 200/- per month in the bill

Accordingly they were paid Rs 2400/ for two of our vodafone nos.and a katcha receipt on our vodafone bill was given by them. This group said that we would be receiving a call from GlobalDirect or Vodafone the next day for confirmation and change of plan.

Subsequently we checked out this matter with Vodafone the next day, and found that they had no such scheme at present, and that this is a fraud and a scam.

In our opinion, this is being done by some ex-employees of GlobalDirect (Hopefully not by the company)
and if required we are prepared to identify these fraudsters, if GlobalDirect can send someone with photographs of their present employees, and or those that have left them (including any trainees).

This fraud will continue to be perpetrated by these youngsters, and they need to be arrested by the police, and stopped.

We would like GlobalDirect to clarify whether it is true that they are promoting this scheme or whether it is a fraud. If so they should immediately cooperate with us and other persons who have been conned in a similar manner and bring the culprits to book.

Fernandes and Vaz

Sir
I have VODAFONE mobile connection(Hyderabad, A.P.). MY MOBILE NO IS [protected].ON 21TH April NIGHT i have reacharge through a vodafone retailor of amount 48.00 and i should get 40 minutes STD to used in one month.That Transaction ID is AP[protected].But i did not get that one and i called to vodafone consumer care and i never connected with a vodafone executive and it always connect with a IVR service.So i went to vodafone office and i talk with the manager also.But he told that they did not hava so strong database and escape from that.And also did not take any acction and i give him the complain in written and i asked them to sign with signature and again take 30 minutes more.but i still did not return back that one.

THANKING YOU
WITH REGARDS
Voafone User
[protected]
Hyderabad

Dear Sir/Madam,
 
I have a complaint against Vodafone to make.  My mother has a vodafone lifetime prepaid connection no. [protected].  On 14th Apr 09, my mother got a message from Vodafone that Rs. 45/- has been deducted against a monthly subscription of Caller tune.  The catch point out here is my mother never replied to their message/voice calls for subscribing to such services.  Hence, on account of this I have following complaints to make:
1. Value Added Service of Caller Tune was activated without taking consent of my mother which Vodafone never accepts.
2. Instead of several reminders they do not deactivate the service.  I was told to message - "CAN CT" to 144 to deactivate the service.  Each time I message this text, I get a reply - You are not active for this service. This means that the service is not activated for this account but when I call customer care, they tell me that it is very much active.
Please help me so that I get out of this situation as it has given me & my mother a lot of trouble.

Regards
Vipul Karki
[protected]

i am able to send sms to others but i am unable to receive incomming messages in my nokia 6030.when i make a call or send sms small lock symbol with open position is displayed newely.even i use sim in another set i did not received any message.i am using vodafone.i dint received even a single message form the time of activation of sim.even i reported to the customer care td noy solved it.please tell me how to solve it?

dear vodafone officer,

Myself vodafone customer in INDIA with mobile no. [protected] since long. I am facing problem of automatic activation of online internet service in my phone without my request. For this each time I have to request customer care, I am always unneccesarily charged for these service, although without asking and without using these services. Pls cancel this online internet service from my phone forever which I have never used and pls refund all the charges to me. I hope Vodafone will listen to its customer and do the needful.

thanks

gsbedi

From so many days I am trying to talk to the customer care.
But I am unable to talk.. You are asking to select so many options and instead of connecting to Customer care executive you people are Give nonsense adds regarding DLF IPL matches...
For one time its bearable.. But I tried so may times and you are giving the same advertisement.
For this purpose u have started the customer care service...? I have some problem and I wanted to know about it. But you are not at all connecting my call to Customer care executive.
This is what you call Customer care and you say loudly as "HAPPY TO HELP".
I havent taken Vodafone connection to hang around you people all the time and keep aside my important works.Everytime I face these problems. If you cant provide service better dont give us the customer care numbers. Nobody cares about the grievances of the customers.
I am totally fed up with u people.I want an explanation on this.
hope u keeep up your Buzz word "HAPPY TO HELP".
Expecting quality service from u.