Vodafone India Complaints & Reviews

dear sir
my name is bhupinder singh from jalandhar punjab .i having a no of vodafone ( [protected]) i really face network problem anywhere always my call disconnect when i am call to my frind of when i recive my personal call . i am regular customer of vodafone company have also 2 more number of vodafone company so i am helpless i cant change my no . i often did complaint regarding netwok problem to customer care but customer care don't give me good responce . so plzzzzzz help me and tell me what can i do for my this problem.

i shell be very thankful to yau .
bhupinder singh
vill sanghwal
p.o - kishangarh
distt jalandhar 144003 (punjab)
india

The vodaphone customer care is very poor. First of all, thery are not clear on the actions they need to do on complaint.
When I call 1st time after lost of my sim at 9PM : The response was I need to go to police station and get the FIR then need to go to local Vodafone store to block the sim. I requested them to block it for tempararily as it should not get misused by any one because I could fine Vodashore during night to block it. Their response was they can not do that and their complany policy will not allow that. Even if they make request to block, it will take 3 working days to get sim blocked.

When I call 2nd time after lost of my sim at 10PM: The response from assoicate that he need to inform my mobile information to his supervisor. He will block it very soon. I required to go to vodastore with police FIR copy to get new sim with same number.
Result: They did not block sim and it was active after 10AM next day.

When I call 3rd time to get status of Sim block request I made earlier at 11AM: The response was the SIM was active and not blocked and it is not possible to block without FIR from police station and that too need to be done at local voda phone store.

Then I went Voda phone store first to inform: The reply was no need of FIR copy, just need ID proof and address proof to block old sim and issue new SIM.

The Conclusion is: No customer security avaiable for Voda phone subscribers. If you lost your sim, it can be misused customer care never bothers on that. So be careful of your self.

i called to customer care on 13th march for deactivating the std plan after 3 days till the plan was not deactivated again called up but the way customer care executive spoke to me is very bad ...very rudely they used to speak the executive names are jitendra deshpande, and avinash thuosif don't have common sense ...they never transfer the call to their bloody supervisors they used to tell supervisors are in meeting .

" Wherever You Go Vodafone Will Never Improve Their Customer Care Center "

Hi,

I have sent many mails to VODAFONE CARE, please read the complaint that I sent to Vodafone.

AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.

IF THE FEATURE IS NOT WORKING THEN WHY IT IS PUT UP THERE.?. THEY ARE TAKING MONEY FROM THE ACCOUNT IN A FRACTION OF SECOND AND NOTHING IS HAPPENING.
THESE PEOPLE ARE REAL CHEATERS.

Hello,

I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.

WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.

EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL

I am attaching the print screen of the things done and my YES BANK summary

please check them also...


AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..


CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...

AJITKUMAR R HAJARE
[protected]

Paid Rs.5999 for the wireless mobile connect on 14/02/09..It never worked properly since the day of installation. Vodafone customer service is pathetic and Vodafone stores at four bungalow, Andheri(W), mumbai is like a fish market with many customers yelling loud at the sales people.The main interest of Vodafone management is to con the customers into buying thier unbaked services and products. I tried to return the product same day as it was not properly working but Vodafone conned me with sweet talk that the problem will be solved soon and more than a month passed without any solution. India will really shine if the management focuses on product quality, service level committmentsinstead of wasting more than 100 employee hours in deceiving the customers with false hopes and aggressive selling tactics of poorly tested products and services..

I requested for 2 Add-on cards on my corporate connection ([protected]), the request was processed by Amaan S from Vashi vodafone gallery, Pooja Bhatija tried selling fresher connection (SIM card by paying Rs.99/-) said i can later change the plan to corporate plan, i did not agree because i was supposed to get to 2 add on cards free on my corporate connection, she said she wanted to give me SIM cards for Rs.99/- because they will get activated with in 2 hours & the Add-on cards will take more than a week to get activated, i said i was ok with it. I was not carrying my Address proof (Electricity bill) with me, so i said i will mail a scanned copy later, they took a photocopy of my PAN card, clicked my snap & gave me 2 SIM cards ([protected], [protected]) on 21st Feb'09. On 24th Feb09, i got a verification call, i mailed the Scanned electricity bill on Pooja's Mail id (Pooja.[protected]@vodafone.com) on 26th Feb09. The SIM they said will be activated within 48 Hours, it din't happen, kept following up with customer service, they kept saying that it will get activated within 48 Hours, it din't happen hence visited the Vashi gallery again on 8th March'09, met Aarti Pandit, gave her the original Electricity bill again, she kept a copy & said that my numbers will get activated with in 48 hours, since it did not happen called Customer care on 11th March'09 spke to Sameer, he again said the connections will be activated with in 48 Hours, it still did not happen, hence called vodafone customer care again on 13th march09 spoke to Tariq, he said he cannot access & process my request as the concerned department does not work at night and that i will ahve to call up next day in the morning, i asked him to transfer the line to the supervisor, he put me on hold for a while, came back on line and said the supervisor is in a meeting & cannot take my call, i asked him to put in a request for the supervisor to call me back & asked for the supervisors name, he gave the name as Dev Sonar. no body called me back, today i again called the customer service, the executive said i will have to go to the vashi vodafone gallery and get it sorted out.
This is the worst customer service i have experienced till date. i want a solution for my problem

[protected] Forwarded message[protected]
From: 𺰘¨SwaP¨˜°ºð <swap.[protected]@gmail.com>

Date: Sun, Feb 22, 2009 at 6:09 PM
Subject: Billing error. (Vodafone no.:[protected])
To: corporate.[protected]@vodafone.com






Dear sir/madam,
As i had mentioned in my previous mail that i am very disappointed with...

I have bought vodafone sim last saturday 07/03/2009 from M/s. Navkar Telecom, Nangloi. my sim card no. is[protected] and vodafone contact no. is [protected]. i told to vodafone customer care department a number of time but my problem is not shortout yet. i discussed with Mr. Pankaj Luthra in vodafone customer care department. when i bought vodafone sim they have given sim activation period 18-48 hours it will be activated. it was not activated and activate on friday 13/03/2009 afternoon. My vodafone and others outgoing calls has been activated but incoming call is not being activated only vodafone incoming call taking received.

Sir,

I bought a recharge coupon of Rs.35 from the shop and typed the secret number to activate, but always the following message was found i.e. "Recharge coupon not found".I contacted the customer care, but they were not able to solve my problem.

Kindly, give me a solution for my grievance.

I have submmit all respect documents to migrate pre paid to post paid connection on dt.04/03/2009 and brught a sim cord from companys store at district SITAPUR U.P. wide receipt no136583 dt.04/03/2009, and insure me by the company that my post paid connection to be activated within 24 hour but its incomplete commitment. then I have recived a SMS from costomer care on dt.10/03/2009 time 3.16pm regarding actvation of post paid connection again next 24 hours.but also the company culdnot be complited there commitment as on today.
thanks with aspected help.

Mr sandeep p gopalakrishnan who was working along with me in Ispat industries ltd, had to leave and join Indian air force in a short notice.He had given me a letter stating his cancellation of sim.i had taken that sim to new panvel vodafone store.they (mr deepak) said that this is not enough they need id proff or a mail stating that his sim need to be cancelled.so i sent a leter from my company id so that it can be cancelled.i had sent the mail thrice, yet when they gave no response i went to store with the print out of the same.now they said they need a mail from his id (for which i asked them what proff is there that it is his mail id)..for which they had no answer.now they said that i should attach his certificates for his authenication along with the same mail.i again resent it .now i got a call from vodafone (mumbai)that i please attach the letter i have got for the mail for disconnection.i had already told they that i do not want the next bill generated since it was not due to my fault but it is yours and this was also given clearly given in the mail.again i got call stating that i sent it now only. now they called me today (13 march) and said that the sim will be cancelled but i will have to pay the money 269 rseven after after telling them again and again that they are not ready to accept that.

Hi,
I am Fahim Ahmed one of the customer of "Vodafone" having a mobile no [protected] suffering from the worst services just because o[censored]seless "Customer Care".
I just wanted to make a complain againts "ISHANT" who is a Customer Care Executive and he is the worst ever customer care executive, he talks rudely.
I had paid my bill but still my outgoing is barred, and ISHANT does'nt want to listen me, i told him to transfer the line to his Team Leader but he did"nt.
Now i am going to CONSUMER COURT to make a complaint againts VODAFONE.

Dear dir,

i have a vodafone postpaid connection for two years, at present i am uncomfertable with postpaid due to wrong billing, so i said to company to chenge postpaid to prepaid, but he said that he has no option to change it, plaease solve my problem, and change my connection postpaid to prepaid.



Name : Seema Sethumadhavan
Address: House No 108 Ground Floor,
Ashoka Enclave Part -III,
Sector 35, Faridabad.
121003

Account No. LL15-2516
Sub Division: F13/Mathura Road.
K No. [protected]

Mobile No. [protected]


The errors in the billing are being done at the DHBVN office and the customers are at stake.

The Bill No.5839531 was incoorect due to wrong billing input by the department, The meter reading shoud have been 9205 and was recorded by your department as MR 99205 and the billing amount was 435615.00, Then I visited the Palla office and registered the complaint vide no. 221262 on[protected] and had given the complaint to the Je in the Power supply office personally at Mathura Road. They visited my house and has taken the current reading as 9446 and hence I paid the excess bill alongwith the next billing cycle for amount 2697.00 which got cleared on 13-12-08 from my bank which also did not got adjusted in the next billing cycle and the arrears were appearing vide bill no6374213. Also in the same bill the min bill amount was charged though I've paid for the consumed units along with the bill no 5839531. This is wrong and excess billing charged to the Customers.

Again I've received the bill No. 6813987 where again the min bill chargedsare charged, arrears are charged as 3219.30 and sundry charges/allowances charged for 7225.78, the total billing amount appearing as 11017.00.

Due to the Errors being done by your department we are facing lot of problems of billing and harrasment when we visit the Palla Office and have to take leaves to get this resolved and every month a new error or problem is there to harrass us.

Please resolve this at the earliest or else I would take this forward to the consumer group or to the media.

Looking forward for your support at the earliest.

Best Regards...Seema
[protected]

Complaint Details : Myproblem is the core balance has been deducted from
my account .I called up many times but i was not statisfied with their
info.
Vodafone Response
They were saying that the game was downloaded from my phone via GPRS.but
the thing was wrong it never happen like that.
Pls kindly go through problem and solve ASAP.
Consequences : My core balance hasbeen deducted sum of Rs 100 for my phone
no [protected]

As a anguished and harassed mobile phone customer I want to narrate my unfortuante
experience in using a post paid connection from vodafone.
I availed a corporate post paid connection from vodafone last month.the vodafone has
put a credit limit on my post paid phone and whenever my outstanding payment increases
the credit limit, all the outgoing calls and message facilities are debarred without
any prior intimation from the vodafone.When tried calling the customer care, the automated
caller system is designed in such a way that we will not be able to contact the customer care
executives.Please imagine the stress I had to endure when I discover that the outgoing call
facilities are debarred without any prior alert when I want to make a critical call at 10 pm.
The vodafone sales personnels are very clever to trap the customers in luring them to buy the
connections, but dont reveal the sensitive information.As a matter of settling scores,
I have decided not to make the outstanding payment to vodafone and want to highlight all
mobile phone subscriber to be watchful about availing connections from vodafone.

I am one of the vodafone customer having mobile no;[protected] for the past 2 years. I am not able to pay the bill amount for the last 3 months due to some financial problem. I have clearly explained to the vodafone peoples when they called before 10 days regarding this. Now One person named Ms.Priya has called me from the number [protected] at 11.30 pm for 5-6 times, since i am in driving i am not able to pick the call.Then she called me on 2.00pm, i told her clearly that i am having financial problem and i wont able to pay the bill this month. Suddenly she has used very bad words regarding remitting the payment. Other than this she has traced my Fiance no from my Call details and spoke to her in bad words regarding the payment. It frustrates me very much and i am very much wounded regarding this kind of conversation. I am mentally disturbed and i want to know why these peoples are behaving like this. I have also lodged a complaint on vodafone customer care and complaint no is ;[protected] and also i have cleared my entire outstanding today at tirupur vodafone store at 15.02.55 pm for Rs.2210/- vide receipt no;THT-1-[protected], After remitting the payment also i had received mail form Vodafone Legal Dept at 7.30pm today. I have enclosing the mail also for ur reference. i want proper justice for the incident happen and i have also send cancellation Request through my mail id and the same is acknowledged.

Points to be Noted;

1.Rude and Rubbish behaviour from the person.
2.Tracing my Call Details without my Knowledge.
3. After making payment i have received Legal notice.

My contact no;[protected]
Name:Balaji
10/03/2009









Ref no: Legal cell 2 / 10/03/09 5248









To









Mr. BALAJI V DES AGENCY MANAGAER







Dear Sir/Madam,







Sub: Your Vodafone Mobile No.[protected] Acct No. 5.19075.00.00.100201

Demand for payment of net outstanding amount/dues.







1. You had subscribed to the Cellular Mobile Telecom Services being

provided by us on the terms and conditions of the Customer Application Form

(CAF). We have from time to time sent you bills for the Cellular Mobile

Telecom Services availed by you. You have been served monthly statements

and reminded through telephone calls, SMS messages and visits made by our

representatives, including our agencies, to make payment of the bills sent

to you. However, in spite of several such demands and reminders, you have

failed and neglected to pay the amounts of net outstanding amounting to

Rs.1703 /- as on 10.03.09 after adjusting the deposit if any.







2. In accordance with the terms and conditions of the CAF, you are

under an obligation inter–alia to make payment of periodic bills raised

upon you in respect of services availed by you. However, in spite of the

receipt of bills, you have grossly failed to make the said payments. That

you are aware, that you would be liable to pay the net outstanding amount

that is in default together with interest thereon @ 2.5 % per month from

such date on which it became due. That the above acts and omissions ex

facie contribute flagrant breach of your admitted contractual obligations,

which may necessitate appropriate civil proceedings.













3. In the aforesaid circumstances, we hereby call upon you to pay the

Net outstanding amount mentioned in Paragraph 2 above, together with

interest thereon @ 2.5 % per month from such date on which it became due

within 7 days from the date hereof. Failing which we will initiate

appropriate legal proceedings against you. This Legal Notice supersedes any

other Legal Notice(s) sent by us.







For any clarification you may get in touch with Mr. Lawrence, Mobile

No.[protected] &[protected] from Monday to Friday, between 10

Am to 6 Pm.





Credit & Collections Department



Vodafone Essar South Limited



No.7, MayorSivaraj Street



Royapettah, Chennai









Note: In case you have made the requisite payment before receipt of this

notice, kindly treat this notice as withdrawn, provided details of payment

are sent to us under advice to our clients. This demand notice supersedes

all previous demands.







Legal Cell



Vodafone Essar South Limited



DISCLAIMER:
This message and any files or documents attached are confidential and may also be legally privileged or protected by other legal rules.
It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error,
please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose.
Thank you – Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free.”

This complaint is regarding Vodafone Hyderabad
I have taken a vodafone connection on 20th Feb, 2009 (Biggest mistake of my life). I have got my black berry services activated by paying Rs.6999 as annual rent. I have received a call on 9th March, 2009 that my accountlimit is exceeded as my current outstanding is Rs.1990 after adjusting Rs.6999/. I was shocked to hear it and asked her to check my bill. Then I have checked online bill (after great effort) and I found out that even after paying Rs.6999 annual charges for black berry I was charged monthly rental for blackberry of Rs.899/-. Then I written to customer care and also nodal officer. On 10Th March, they disconnected my services. I have called up customer care and informed him that bill is wrong. However he was not able to help me out and he simply told me that sir if you want to activate service please make payment. He told me that I understand that you have been billed excess and also it is very clear that there is excess billing but still you would have to make payment to activate services

Is this not some type of goondaism. You bill the customer whatever you want and then ask customer to make payment, after you make payment, we would reveserse extra charges. This is a clear loot.

I have never got so much frustrated in my life but today Was the day when I have realised that in 29 years of life I have made my first mistake by choosing vodafone. Please never select vodafone. Even after reading this if your buying vodafone then you are biggest fool

Regards

Amit Jain

Respected Sir,
I am (Distt Solan) Himachal Pradesh based Vodafone customer since 25th Dec.2008 (X-mas Day).I purchaged two Vodafone No [protected] & [protected] at my home add.after completing all codal formalities. After one month out going calls has been deactivated (Barred) on [protected] till date.
I am not satisfied by the reply of CCR & dealer(Vodafone Mini Store Nalagarh Distt Solan HP). I was asking something else and getting some noxious reply.
I was told that;-
Calls has been barred due to add. verification .

My query;-1 Why second No-[protected] is running smoothly till date. when I have submitted same copy of voter ID to both numbers.
2. I have in contact with Customer Care Executive so many times.and verified my add.
3.I also send e- mail to CCS.
4. Requrement of documents again I think not justified.
5.If add verification is not right out going calls should also be barred.on my second number [protected]


My request to your highly estemed office to please look into the matter or Kindly Deactivate both my Numbers ie [protected]&[protected] .
With Regards
MAHINDER SINGH KAUSHAL
VILL-BHANGLA PO-MATOOLI SUB TEH-RAMSHEHAR DISTT. SOLAN HIMACHAL PRADESH 174101. Contact No[protected] .

Good afternoon sir/madam im satish a student doing my mba. yesterday night i had a fight with my friend and we were just carrying on the fight through sms suddenly i got an sms from this number [protected], the message consisted the matter which is related to the matter upon which me and my friend were talking but neither o[censored]s know him. i have called him and asked the same he told me that his name is ravi and he is doing his b tech dont know whether it is correct or not. he also replied me from a different number [protected] pls look into this matter and provide me a solution as it was completely personal matter between me and my friend and dont know how that person came to know abt this. i request yout to provide me the solution to this as soon as possible.

Dear All,

I am really fed up with the service provided from your end. No network in my area... and made several complaints of the same to your vodafone customer care as well as your vodafone store. I am very HAPPY TO COMPLAIN about the HAPPY TO HELP!!! attitude of your people.My Mobile No is [protected]. I do have other nos as well with vodafone.

I have listed below problems.
- Promised of improvement in Network Service from last seven Months. STATUS - NOT RESOLVED
- Promised of 50Rs/- discount uptil six Months From Vodafone Store at Borivali(W) as compensation. STATUS - NOT RECIEVED.
- LATER ME BEING INFORMED THAT NO CELL SITE PLANNED AT MY LOCATION UPTIL NEXT SIX MONTHS.

Now just the mobile photell me what should i do with ne with no network in it.

I am also postin this complaint in the Comsumer Forum Website if you want you can check the same at http://www.consumercomplaints.in/


Now need response from your end or else i would be very glad to discontinue all the nos of vodafone i am having. Trust me its high time of me facing this can't bear it further.