Vodafone India Complaints & Reviews

I ve been using vodafone for a while now, and inspite of activating the 'DND [Do not disturb] service on my vodafone number i still get around 10-15 lame calls each day. These calls are from various banks like ICICI, Axix Bank, CitiBank, DB, HDFC etc for loans, credit cards, A/c opening etc. Apart from that i also get calls from telecom operators like Tata Indicom, Airtel, BPL Mobile, Calls from Investment/Trade advisors like G-Money, Sharekhan etc,
I havent registered myself on any website/institution/organisation for any kind o[censored]pdates or promotional calls at all. The calls i get are totally unrelated.

And these calls come to me inspite of repeated requests and complaints to the customer service Dept of Vodafone which is totally incapable of handling any queries or complaints. Everytime i complaint i get a "learnt by rote" answer saying we ll put ur complaint on high priority and resolve this asap. Between December and May i ve made a lot of complaints but each time i only get a text message saying "Your request will be processed this is ur reference number ##12345".

These calls start from 9 in the morning and goes on till 8 in the night at most times. And it goes without saying that being a working individual it s of great disturbance during working hours and imp meetings.

To top it i get tonns of wrong numbers too for several different people. its difficult to change my number over and over as in the transition i may miss out on a lot of important people who may have this number.

I am tired of complaining with no progress in any manner.
If any one could suggest a way out

Thank you
Pooja Ramachandran

Hi,
This Anupama from hyderabad taken a new postpaid connection from vodafone the out goings calls are creating a problem for me if a call aperson which having connection other than vodafone i cant listen there voices only for vodafone only iam listen the voices from 2days i need immediate action on this.

Anupama.
[protected].

Dear all,

I HAVE not received the bill for DEC 2008 and Jan 2009 to my address. i have lordge complaint to receive the bill by calling VADAFONE Customer care. However, they able to send to my email ID. BUT I HAVE REGESTERED FOR PHYSICAL COPY BILL. THEY FAILED TO SEND and customer care is patatic. they dont even understand the importance of customer when ever i ask the officer to connct to TL as they are unable to resolve the issue, they simple put me on hold and after 10 min they disconnect the call it happens 99.5/100 times. at lat i have received the bill that too of single page that contains only one page of bill amount. I am tied to call customer care. I have stoped that. I[censored] check the payments done by me, till now there is no late payment done. I payed bill in time my number is [protected]. PLEASE HELP ME AND ASK VADAFONE TO SEND THE STATEMENTs REGULARLY LIKE I MAKE THE PAYMENTS in time.


please refer the interaction with vadafone:

Dear Mr. Kumar,

Thank you for your email dated 07/03/09 about the non-receipt of the bill for your Vodafone number [protected].

We are sorry for the delay in response and the inconvenience caused to you.

We would like to inform you, that the concern regarding the non-receipt of the bill has been forwarded to our specialised team who would take necessary action regarding the same.

We would request you to check your billing address which is updated in our record and revert to us incase any change is required.

# 11-223/1,
SHANTHI NAGAR, PATANCHERU,
NEAR MOSQUE MASJID,
PIN CODE - 502319,
HYDERABAD.

Please find the soft copy of your itemised bill here with for your reference.

You can also view your Vodafone bill and make payments online through My Vodafone on www.vodafone.in

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to Help,


Purnima Thakur
Vodafone care

Contact numbers:

Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in



---- Original Message ----
From: [protected]@yahoo.com
Sent: 07-Mar-2009 12:53:28
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: Re: Hard copy of bills on your Vodafone number [protected]

To,

Dear John Bond(Chairman) / Vittorio Colao (Chief Executive of Vodafone Group) / Arun Sarin (chief executive ),

Till i havent received the statement. I THINK U PEOPLE ARE PLAYING WITH ME.

One Guy from MANIKANTA Courier came to my house to know whether i have received the statement. He took Signature from my mom and he said he will call and despatch within 2 days however it wasnt the case. Nither I have received a call from courier or VADAFONE nor the statement.

Send the statement of last two months and the current bill by 17thof MARCH else i will approch Consumer Form. ENSURE THAT THIS is the LAST complant to vadafone.

U R SLOGAN IS NICE BUT U R ( NOT HAPPY TO HELP CUSTOMERS).

CALL ME...

REGARDS,

UNHAPPY CUSTOMER,

SANJEEV KUMAR
[protected].




--- On Mon, 2/16/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Hard copy of bills on your Vodafone number [protected] [REF:[protected]]
To: [protected]@YAHOO.COM
Date: Monday, February 16, 2009, 6:02 PM


Dear Mr. Kumar,

Thank you for your email dated 13/02/09 about the hard copy of bills on your Vodafone number [protected].

We wish to inform you, that the hard copy of bills has been sent to you on regular basis to your residential address.

Please confirm the following address which is registered with us:

# 11-223/1,
SHANTHI NAGAR, PATANCHERU
NEAR MOSQUE MASJID
HYDERABAD - 502319

However, we have forwarded your request for the hard bill copy and the same will be sent to you with in 7 working days.

In case you need further assistance, please do call or email us. We'll do our best to assist you.

Happy to help,

Chaaya
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@vodafone.in
Sent: 13-Feb-2009 12:30:51
To: vodafonecare.[protected]@vodafone.com
Subject: Feedback - Andhra Pradesh



First Name: sanjeev kumar

Last Name:A

Address:PATANCHERU

Pin Code:502319

Email ID: [protected]@YAHOO.COM

Region: Andhra Pradesh

Vodafone number: [protected]

Other contact number: [protected]

Subject:Billing

Feedback:iam NOT GETTING PROPER RESPONSE FROM CUSTOMER CARE. IAM IAM NOT GETTING STATEMENTS TO MY ADDRESS.




The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



REGARDS,

UNHAPPY CUSTOMER,

SANJEEV KUMAR

Hi,
I am an bangalore based Vodafone customer( mobile no - [protected]). Today 07/05/09 at around 11:15 pm i recharged my mobile for Rs. 402 through easy recharge available with Dealer. My mistake the mobile no was entered as [protected] instead of [protected] which is my number.
The Dealer tried to reverse this transaction by sending sms to 144 using 'WR wrong number correct number amount' i.e WR [protected] [protected] 402 but i got a returned sms saying the wrong number entered is an invalid number.
Here my observation is vodafone does not allow to reverse the recharge which is done to the number outside the state ie Karnataka..Then why does it allow to recharge to a number which outside karnataka..
I called Vodafone happy to help customer care but was totally disappointed when the customer care executive informed that i need to contact to dealer himself ho did this recharge..

I request you to help me in this scenario..Since system is meant to help the customer if they make any manual mistakes like above

I have subscribed to the voice mail facility. But when I wanted to use it three days back, I was shocked to note, it does not work. I lodged a complaint and was assured the same will be resolved in 24 hours!! It is three days since I lodged the complaint. I even received an sms from Vodafone saying my problem has been resolved!!! But LOL, it does not work!!! That is how Vodafone works!!! There is no one answerable and accountable in Vodafone!! Imagine, in modern day telecommunication, such networks are used for telemedicine, for disaster management and so on. Can such a service provider be ever trusted?

Appalling service, Uncouth Senior Managers who follow Mark Twain's satirical aphorism “Ignorance and Arrogance means success”
characterize Vodafone Chennai.
How Burt Humburg, a neuroscientist coined the word Egnorance (ignorance coupled with egotistical mindset) without meeting the senior managers at Vodafone, Chennai, remains a mystery! The call center services are pathetic ad the response of their senior managers is indifferent - who-the-hell-cares being their attitude.

Many times, my phone did not work for hours (in some instances for a day) while roaming - mostly overseas. It is only after several calls to their profligate customer care department manned by dim-witted personnel; my phone started working.

About six weeks back, I was in Bangalore for more than week, when I could not receive a call. I was first told by their self-proclaimed experts, with questionable competence, that my handset (which I had bought from them and was still under warranty) had problems. After I changed the handset, problem still did exist and they found out, like finding possible existence of quarks, that there was an issue with their own switch. But that kept my phone down for over a week, when we were busy with a fairly large JV deal. They subsequently took my phone, but came back - as you can expect from someone of vodafone - without any answer.

Call drops continue. Networks are pathetic, congested; and there is no end to their problems. And mind you, the hapless call center officers have no answers, and their corporate office in Chennai has a phone number which is never answered. If you lay your hand on numbers of one of the senior managers, loutish as they are, you would never get a meaningful reply. Even if you send emails, you would get read receipt, but no answers!!!

I was shocked to note, my voice mail; for which I have been paying for ever, does not work. There has been no response. I have intimated it to them my mail too. But they remain slothful.

I have been using a handphone from the time they were introduced in India, and just for your information, my average monthly bill touches 20, 000INR frequently. So, for someone, who uses the phone so often, can you imagine the plight when it does not work??

This has been conveyed to their managers repeatedly, but no concrete action has been taken by them.

As if it was not enough, they employ collection agents. I had only heard about them on news as employed by some private banks for defaulters. I was aghast this morning when between 7 and 7.30 am, two of them kept banging on my door asking for someone who does not stay at my address (I even do not know where the person stays!!!) saying it was the second address the subscriber gave. How could they accept an address without cross checking? It is my own house, and I live all by myself with my cook and housekeeper. As I told them no such person lives or lived at my address, the person barges into my house and did not get out of my home and campus. I tried calling vodafone, and they refused to help. In the spar that followed, I could keep the ID of one of the collection agents. I brought it to the attention of every one "supposed to be responsible" at vodafone. I am yet to even receive an apology for unauthorized entry by their agents to my residence and damage to my property.

As I thought of changing the provider, I felt, for the benefit of other subscribers, I would expose the shoddy practice of vodafone. I am a cardiologist, and head a Healthcare MNC.

Sir
I purchased a Vodafone Sim No. [protected] and Vodafone No. [protected] from Shara Mobile, Indira Bhawan, Civil Lines, Allahabad on 30th April 2009; and have submitted duly filled Application Form along with enclosures – ID Proof (A photocopy of the Passport) and Address Proof (A photocopy of the landline Telephone Bill).
On 1st May 2009 I received the following SMS at 2:19:06 pm from Vodafone 190:
“Your account has been refilled successfully by Rs. 0.21.Your Vodafone prepaid account balance is Rs. 21.05.Your transaction ID is UE[protected].”
And again another SMS on the same date after one minute i.e. at 2:19:07 from Vodafone 190 that-
“Processing request for a refill of INR 44.0(Transaction ID is UE[protected]), Please pay to the retailer.”
On 5th May 2009 at 6:55:03 am from Vodafone I received the SMS mentioning that -
“Apka CIF hamein abhi tak prapt nahin hua hai jo govt niyam anusaar anivarya hai.Apki CLIP ki suvidha agle 24 ghanto mein bhadit ho jayegi.”
And on 6th May 2009 at 7:08:56 pm from Vodafone I received the SMS mentioning that -
“Apka CIF hamein abhi tak prapt nahin hua hai jo govt niyam anusaar anivarya hai.Apki CLIP ki suvidha bhadit ho gayi hai.”
May I know who is responsible I (consumer) or your agent who selling SIM card after taking all the relevant papers and money. How you can stop facilities and deactivate the mobile connection when I have paid money and submitted relevant papers? If your agents are not responsible why you have given job and / or appointed agents on such an important job? Why should I run to your centers, as I am told by your helpline service, for the same? I am being unnecessary harassed by your service provider and if my Vodafone facilities are not restored within 24 hours and if my Vodafone disconnected on this ground I will move the issue before the Consumer Forum.
With regards.
Dr Prakash Sinha
Associate Professor
Department of Ancient History,
Culture & Archaeology
University of Allahabad
Allahabad-211002
Res.: Flat No.204, BARSANA APARTMENTS
MADHOKUNJ, NEW KATRA
ALLAHABAD-211002
LAND LINE No.[protected]

Dear Sir/Madam,

I had taken a new Vodafone Connection in October, 2008 during Pujas in Kolkata. I was promised an Adidas bag as a gift with the connection.

They said I will receive the gift after my first bill due in November, 2008. I called up and spoke to them a couple of times and they promised that I would receive it later as it is not in stock.

Till date I haven't received my gift.

Please advice/help.

Regards,
Montek Singh Ahluwalia
[protected]

Dear Sir / Madam,

I have taken vodafone postpaid connection last year. Vodafone people are cheating to the customers. Before taking postpaid connection they said that whenever you want change plan PREPAID TO POSTPAID, POSTPAID TO PREPAID you can change it. Now i went to vodafone center, and call to customercare office they said that ITS NOT POSSIBLE to change POSTPAID TO PREPAID... They are saying PREPAID TO POSTPAID is possible.

Please do me favour.

Thanks & Regards,
SASTRY.
my mobile no : [protected]
Hyderabad, Andhra Pradesh,
INDIA.

Hi,

Sinc I lost my mobile phone I had called to vodafone customer care to block the number. But they said they need FIR and need to submit the same in nearest Vodafone store. Its not a simple to get an FIR from any police station in our country. I went to ploice station to get an FIR. But they are asking an amount almost equal to cost of mobile phone to get it done. So please do the needful to block my number. Otherwise its not my responsibility if some one misuse my sim.

My number was : +91 [protected] (Bangalore)

THanks,
Gopakumar

Dear Sir/Madam,
My complaint is given in detail below and twice I wrote letter to customer care, but there is no response from Vodafone. Please help me in sortinfg out of this problem. Advise me what shall I do next?
Here are those two letters which I wrote to customer care.

Dear Sir/ Madam, Date:[protected]

I am RAVI and holding prepaid number of [protected]. This I bought from Vodafone mini store, which is at PORUR on 16 Oct 08. Since last ten days, out going service to this number is deactivated. When I tried to contact customer care I am getting voice recorded message stating that, as per govt rule, ID and Address proof to be submitted to Vodafone store and for the same charges are cut i.e. Rs.0.99/-.

When I bought SIM, that time itself I submitted all the above said proofs. Till now there was no problem, suddenly how this problem come up I don’t understand. As I purchased from Vodafone store itself, (not from retailer shop) without submitting proofs how they will provide the SIM I don’t know.

Regarding this I contacted customer care on 02 Apr 09 from my post paid No.([protected]) I was asked to come on land line to speak pre paid section henceI called through my land line[protected], which costed me Rs.10/-. I explained all my problems, she told that, she would comeback after checking, but till now she did not turn up.

Today (04 Apr 09) I had been to Vodafone store, which is at Porur, I met Mr. Balaji, I told him that about my submission of said proof, because of one of your staff negligence I am being trapped and asked to provide the same again and again, which is totally unfair and secondly if it all, it is to be submitted I should have been given prior notice to provide the same, without any prior information how could you deactivate my service. There is no answer for that from your staff. Further I showed him from my mobile by calling any number only recorded voice message is coming for which charges are cut (Rs.0.99/-). When my service is deactivated my a/c balance was Rs.182/- now it has become Rs.135/-and meanwhile caller tune has been activated. How it was activated I don’t know. For that he was telling by pressing ‘star’ button it will be activated automatically. Once nothing is going out from this number only caller tune request how it has gone, only god to understand. Further I asked for refunding of the above said amount, he told that it is not possible. Without making any call how am I being charged?, I am not convinced with his reply So I wanted to meet higher official regarding this. He told I am the supreme no one is there above me. These are all looking like cheating nothing else.

I was having very good opinion about your organization. I am working in big organization I promoted many of my colleagues to Vodafone saying that good service and fair billing. I never expected that I will come across such worst experience. Government operators are better now.

Is there any fault on my side? If it is so let me know. It took more than six months for you to find out that my above said proofs are not submitted. If it is so how am I being provided SIM by your Vodafone store? Secondly Like this false charges if operator is not taking responsible to refund it, who will be taking this? Because you are the people who are knowing that I am not having out going facility. Totally I lost my faith about your system. Already I surrendered my brother post paid number ([protected]), which I was using, about other numbers also it is depending on your response.

For all these things I want appropriate remedy or else I am sorry to say I may have to initiate corresponding legal actions.

Yours……………..
Ravi K


REMINDER-II


After this letter, I got reply from you stating that letter has been forwarded to higher authorities to sort out this issue. So far nothing has come. Meanwhile in the second week of the April I visited Porur customer care and submitted my photo and Xerox copy of my Ration card with photo was submitted to Mr. Balaji. It was activated after four hours. Again on 17 Apr 09 I got SMS stating that out going calls are barred due to incomplete ID and address proof again there is no prior information from your side. If at all any document or anything deficient, is your staff not capable to check such things? this the way you train your staff but saying that “happy to Help you.” By troubling the customers for the same cause again and again.
Again I went to Porur customer care on 20 Apr 09 and met Mr.Praveen and I told things happened so far, he promised that he would be activating within four hours but unfortunately till now nothing had happened so.
I do not understand what you people expect from the customers, you want that customers to run up and down to your store and keep writing letters. You think that we have no other business to do or else you think that no other operators are available in this universe.
I know this time also, you are not going to reply me. It is my request if you really want to help me (“Happy to Help you”)
Kindly refund the amount which is available in my account. I will be happy if I get relieved from you.

I am happy if I get response from you.

Regards
Ravi.

it is very bad process of caller tunes activating system in vodafone .one call is coming from vodafone
and automaticaly says thanking for subscribe this caller tune next conformation message is coming soon and end that call.in 24 hours some caller tune is set my mobile without my knowledge.what can i do?

I am not able to use internet services properly on my phone due to lack of packet data subscription.due to this i malso unable to connect to internet on my p.c using my phone.

I the vodafone customer holding [protected], had asked for the name change from my name to my wifes name, in the month of march 2009, i went to shop on 10th March and submit the relevent documents, i was assisted by Mr. JAVED at Vodafone shop at peninsula corporate park at lower parel, where company has its head office. Mr. Javed ask me to make the payment by cash if the changes has to take place on current date, and if payed by cheque, you...

I had recently given complaint to vodafone customer care stating that Im not getting incoming calls in my cell . A Customer service representative took all the details & after enquiring about it said to me that there is a problem in the Sim card & it will be replaced by the vodafone free of cost Since it is the problem from their end.But when i Actually went to the vodafone store in my city mangalore they denied giving the Sim free of cost . They said that i need to pay for it again.It is ridiculous the customer service says one thing & the office representatives speak different .They argue a lot. I refused to pay the same .I said I would instead buy another company sim rather than Vodafone.The customer service representatives speak very rudely these days over phone with the customer .They go on & on with what they have to say & then Disconnect the calls.Vodafone has lost its charm.Its just the advertisements that keep it up now & nothing else.Services are getting Bad to worse

My name is Pravin.V.John holding a Vodafone network. I'm really sorry to say that Vodafone is having a tough condition in running. Why is it like this ? It WAS the good and the challenging cellphone network service in India. I feel pity to say that Vodafone Customer Care Executives in Mumbai are lacking verymuch in their behaviour and also in keeping their ethics. Now in detailed...I bought a Vodafone SIM card package from a dealer nearby to my home and it got activated. After two, three days all of it suddenly it got deactivated. I wondered that they are announcing that the service to this number got suspended and also to call Customer Care. I called and they told me that my ADDRESS proof is still pending. I went to the dealer and he told that he had already given my proof to the Vodafone representative who comes there to collect daily collection to Vadafone and shown me the signature of the Rep. that he had collected. Meanwhile the Vodafone Rep. also came as of his routine. The dealer explained the matter to Rep. and the Rep. made a call to the Vodafone store (not to the VCC) and asked the status of my number and from the store it was told that within four hours it will be activated. The Vodafone store is verymuch far away from where I'm residing. ok...But I was fooled again...and again I made a call to Cust.Care. Then again the same reply. I waited that whole night and again fooled. The next day I called the Cust. Care and got the same reply...ok...waited and the same process continued for two more times. The next time I came to know from person known to me (an Officer of IB) that he is also a victim for the same above. I felt really pity upon Vodafone...that Vodafone Executives made him to meet them several times for no-reason for the activation if the connection and he was telling that the Vodafone executives were ordering him in some cases. When coming back...So i called Vod. Cust. Care again keeping all this in mind...asked whether they are able to activate my connection or not. They told the proof status is still pending. I asked what can I do for that...Its totally the mistake of Vodafone people that the proof not been updated properly. For that why the customer should suffer. Then Executive told that I (PRAVIN) should go to the Vodafone Store and submit the proof again. For me it was a long journey to Chembur Vodafone Store from Trombay and also in this Summer and heavy traffic. I asked the executive if its like this then why the Vodafone dealers are being arranged, let everyone go directly to the Vodafone Store and take connection. He was not reponding to me for that question. The Executive's name is ALTHAF, I think he may be the TL. Instead he was telling me that Myself (Pravin) is not the only customer that they want to care, there are many and he was quarelling at me as if he is a police officer to a theif. By hearing this I told to the Executive that this is not fair and ethical in which a customer is being cheated and dealed said as terrible. The executive told me He can do nothing and you (myself) do whatever you((myself) like as if he is challenging me and also dropped the call telling that My Customer care calling facility is suspended.
So thats Vodafone. I dont want the executives to be put out of service. See there other Services also available in India. Please don t think that we (Vodafone Cust.Care) are the Ministry for all the cellphone networks in India. One more think is that, I went to the Vodafone Store and got all problems solved and got my SIM card activated by submitting all documents they needed. But on 04-05-09 morning again I got one message telling that Documents submitted are not proper and should re-submit the proof again if not the connection will be suspended within 48hrs. But now for assistance I can't even call the Customer care, its suspended. So I have to start from the first...office leave - Long journey - V. Store.
to conclude ...please avoid taking connections of such irresponsible networks. Before taking the connection ..customers are treated as BOSS but after taking the connection if any problem arises the Customers are treated as FOOLS by Vodafone executives. So beware. Sorry to be like this ...that much it created problem to me.

I am Vodafone User From Last More Then A Year I Paid 2 to 3k In A Month But Now I Realize That vodafone customer care is useless and i decide to file a complain in TRAI against Vodafone I m Working in a Public Relation Company . I did not Receive My bill first and they called me and disturb daily rather improving there services they emphasis on money that is something Very Bad I Again Go For Airtel I realize I was wrong to switch on Vodafone.


Regards
Nikhil Singhal
+91-[protected]

Dear Sir,

As per conversation with nodal Officer and also reply from her (Geetika Ahuja), I am not satisfied with her answer (Geetika's Reply and issue with my call rates is Attached) please do needful action.

As per TRAI rules any subscriber can not change or revise of any tariff plan call rates with in two months, but I am facing this situation since last 1 year and 3 months. Firstly I made a request a plan “399 NHTS” but “399 Vodafone supper plan” was activated on my Phone [protected] and also after 2 months of activation Date call rates was revised. During this period I have talked so many times with your customer care executives, senior customer executive and now also nodal officer but no one give me appropriate answer for this query.
I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.





I am waiting for your prompt reply.



Thnx.



With Regards,
Neeraj Verma
Noida UP
+91-[protected]

--- On Tue, 24/3/09, Nidhi S <nidhi.[protected]@vodafone.com> wrote:



From: Nidhi S <nidhi.[protected]@vodafone.com>
Subject: Information on [protected] [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Tuesday, 24 March, 2009, 12:04 PM


The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



Dear Mr. Verma,

Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09.

Further we would also like to inform you the revised details of your Talk plan:

*Monthly rent:- Rs.399/-
*1000 minutes @10ps per minutes (Vodafone to Vodafone local)
*1000minutes @10ps per minutes (Vodafone to Vodafone STD)
*1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS)
*Local [protected]@60 ps per minute (both mobile and Landline)
*Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others
*SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International)

Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com .

Assuring you with the best of our services at all times.

Happy to help,

Geetika Ahuja
Nodal Office

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected]
Fax number : +91-[protected]/[protected]
E-mail : Nidhi.[protected]@vodafone.com
Website : www.vodafone.in





Dear Sir,





My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "AS PER YOUR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but didn’t given any appropriate reason as well as solution for this query till now. As per TRAI Rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request.



Today it’s been past 1 year, 1 Month and 12 days and during this period I feel so many times mentally harassed.



I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.


I am waiting for your prompt reply.

Thnx.


With Regards,
Neeraj Verma
Noida UP
+91-[protected]



[protected][protected][protected][protected]
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Forwarded Message: originalmail.eml
Information on [protected] [REF:[protected]]Tuesday, 24 March, 2009 12:04 PM
From: "Nidhi S" <nidhi.[protected]@vodafone.com>To: [protected]@yahoo.co.inDear Mr. Verma,

Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09.

Further we would also like to inform you the revised details of your Talk plan:

*Monthly rent:- Rs.399/-
*1000 minutes @10ps per minutes (Vodafone to Vodafone local)
*1000minutes @10ps per minutes (Vodafone to Vodafone STD)
*1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS)
*Local [protected]@60 ps per minute (both mobile and Landline)
*Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others
*SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International)

Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com .

Assuring you with the best of our services at all times.

Happy to help,

Geetika Ahuja
Nodal Office

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected]
Fax number : +91-[protected]/[protected]
E-mail : Nidhi.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 24-Mar-2009 0:55:29
To: nidhi.[protected]@vodafone.com
Cc: neerajverma.[protected]@gmail.com
Subject: Talk Plan Migration ISSU! Need Help!!!

Dear Sir,

My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "YOAS PER UR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but did not get any write answer but as per TRAI rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request.

I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.

I am waiting for your prompt reply.

Thnx.

With Regards,
Neeraj Verma
Noida UP
+91-[protected]

Dear Sir,
Gve me Details Of [protected]...
Plzzzz its urgent