[Resolved]  Vodafone — SIM card deactivated without notice

Following is the email that i mailed to vodafone customer care ..it has been more than 48 hours i have not received any response from them yet and not to mention the numerous calls i made to customer service, each one ended in a false assurance that they will call me back and get the problem fixed.

From: Ashish
Sent: Tuesday, March 31, 2009 12:12 PM
To: 'corporatecare.[protected]@vodafone.com'
Subject: I: Service barred for postpaid connection - Cell# [protected]

HI,

I applied for the Vodafone postpaid connection last week and the Vodafone representative gave me a SIM card upon filling of the form. I was informed by a Vodafone representative that the SIM will be activated a day later after the completion of the verification process. The sim was activated after a day I had filled the application and I was under the impression that the verification process was completed. During the course of day a gentleman came to my residence for address verification, he claimed that he did that for Vodafone. Later I received a call for some more verification over the phone, the caller claimed to be doing that for Vodafone too; I hope they were really from Vodafone..

However in spite of complying by the rules my post paid service was barred since this morning and when I called Vodafone customer service I learn t that someone at Vodafone thought my verification process is not completed and so barred my service..

I am not impressed with the service that I have received from Vodafone so far, let me list down all my grievances,

1. My application was changed without my consent; my email id, contact #, plan details. I do not know whether that is a system problem or someone doctored my application.

2. I am told that verification not thru however the service center person could not tell me what section of the verification is not completed. He asked me to go to Vodafone store to get the service restored.. let me make it clear, why should I go to the store? If your company is incapable of doing their job of verification I can switch to other service providers. I think you are also aware of the number of service providers available in the market.

3. I did not have the service when I needed it real bad .. I would have appreciated if Vodafone had the courtesy to send at least a SMS stating the problem and informing me that the service would be barred. So that I would be aware and make my back up plans .

I would appreciate if someone from your department could look into my case and call me on my cell phone ([protected]) with any updates that he/she may get. I am still hopeful that I will not have to write follow up emails and I will get a response ASAP.

Regards,

Ashish