Vodafone India Complaints & Reviews

I am Vodafone User From Last More Then A Year I Paid 2 to 3k In A Month But Now I Realize That vodafone customer care is useless and i decide to file a complain in TRAI against Vodafone I m Working in a Public Relation Company . I did not Receive My bill first and they called me and disturb daily rather improving there services they emphasis on money that is something Very Bad I Again Go For Airtel I realize I was wrong to switch on Vodafone.


Regards
Nikhil Singhal
+91-[protected]

Dear Sir,

As per conversation with nodal Officer and also reply from her (Geetika Ahuja), I am not satisfied with her answer (Geetika's Reply and issue with my call rates is Attached) please do needful action.

As per TRAI rules any subscriber can not change or revise of any tariff plan call rates with in two months, but I am facing this situation since last 1 year and 3 months. Firstly I made a request a plan “399 NHTS” but “399 Vodafone supper plan” was activated on my Phone [protected] and also after 2 months of activation Date call rates was revised. During this period I have talked so many times with your customer care executives, senior customer executive and now also nodal officer but no one give me appropriate answer for this query.
I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.





I am waiting for your prompt reply.



Thnx.



With Regards,
Neeraj Verma
Noida UP
+91-[protected]

--- On Tue, 24/3/09, Nidhi S <nidhi.[protected]@vodafone.com> wrote:



From: Nidhi S <nidhi.[protected]@vodafone.com>
Subject: Information on [protected] [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Tuesday, 24 March, 2009, 12:04 PM


The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



Dear Mr. Verma,

Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09.

Further we would also like to inform you the revised details of your Talk plan:

*Monthly rent:- Rs.399/-
*1000 minutes @10ps per minutes (Vodafone to Vodafone local)
*1000minutes @10ps per minutes (Vodafone to Vodafone STD)
*1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS)
*Local [protected]@60 ps per minute (both mobile and Landline)
*Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others
*SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International)

Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com .

Assuring you with the best of our services at all times.

Happy to help,

Geetika Ahuja
Nodal Office

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected]
Fax number : +91-[protected]/[protected]
E-mail : Nidhi.[protected]@vodafone.com
Website : www.vodafone.in





Dear Sir,





My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "AS PER YOUR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but didn’t given any appropriate reason as well as solution for this query till now. As per TRAI Rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request.



Today it’s been past 1 year, 1 Month and 12 days and during this period I feel so many times mentally harassed.



I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.


I am waiting for your prompt reply.

Thnx.


With Regards,
Neeraj Verma
Noida UP
+91-[protected]



[protected][protected][protected][protected]
Add more friends to your messenger and enjoy! Invite them now.
Forwarded Message: originalmail.eml
Information on [protected] [REF:[protected]]Tuesday, 24 March, 2009 12:04 PM
From: "Nidhi S" <nidhi.[protected]@vodafone.com>To: [protected]@yahoo.co.inDear Mr. Verma,

Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09.

Further we would also like to inform you the revised details of your Talk plan:

*Monthly rent:- Rs.399/-
*1000 minutes @10ps per minutes (Vodafone to Vodafone local)
*1000minutes @10ps per minutes (Vodafone to Vodafone STD)
*1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS)
*Local [protected]@60 ps per minute (both mobile and Landline)
*Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others
*SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International)

Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com .

Assuring you with the best of our services at all times.

Happy to help,

Geetika Ahuja
Nodal Office

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected]
Fax number : +91-[protected]/[protected]
E-mail : Nidhi.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 24-Mar-2009 0:55:29
To: nidhi.[protected]@vodafone.com
Cc: neerajverma.[protected]@gmail.com
Subject: Talk Plan Migration ISSU! Need Help!!!

Dear Sir,

My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "YOAS PER UR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but did not get any write answer but as per TRAI rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request.

I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.

I am waiting for your prompt reply.

Thnx.

With Regards,
Neeraj Verma
Noida UP
+91-[protected]

Dear Sir,
Gve me Details Of [protected]...
Plzzzz its urgent

Dear sir,

My vodafone number : [protected], Without informing the ECS ( Ist ECS) date, ECS was produced in my account, and it was returned. Iam wondered about this. Because my bill date was 30th of every month, while filling the ECS form the Vodafone representative said that the ECS will 5th of every month. with out conforming the ECS date, how they can do this. I need proper claim for the above.

Dear sir,
I have subscribed to a post paid connection(No. [protected]). After 1 month of subscription i was billed for Rs.53/- which was duly paid in time and I am having receipt of it. The very next day when i was trying to use this services it was showing that services are barred. I tried to contact your customer care executives([protected]) but they replied that as the service utilization was low so company can terminate services without any prior intimation.This act clearly shows the violation of consumer act, as they are trying to exploit my consumer rights. I have tried my level best to solve the issue on my part but there is no cooperation from them. So at last i have to seek your help for getting justice in this regard.


Dr. Dinkar Rawal
District health officer, Gandhinagar.
ph. no. [protected]

Hi,

This regarding my vodafone account:
Mobile No.: [protected]


I m not able to use not use services for last 3-4 weeks.. thght of calling cust service as longtime still facing same issue.. n also looking for refund as was ongoing issue.. n still paying for it.. ur feedback link on vodafone.co.in website does not wrk.. vn u click on enter..it comes up vth error msg.."SPECIAL CHARACTERS NOT ALLOWED.. plz chk attachment for the error msg window..:-(

Also ur customer services is not good... nvr respond to the question correctly.. will keep on saying smthng else..:-(

Ur MANAGERS or SUPERVISORS are nvr present to take escalation calls... i dnt what the excat issue is... i m not a regular caller... i only call if the issue is affecting me a lot... still once in a blue moon i[censored] ask for manager to still wnt be able to spk vth them... IS THAT VODAFONE DNT VE MANAGERS...OR NOT CAPABLE OF TAKING ESCALATIONS...?...also would like to infm that ur staff at call center disconnect the call if not able to help... or in straight way...get frustrated... strange...instead of customer ...people wrkng at call center getting frustrated... but disconnecting call is not done... would also mention that persons name...its krunal sugandhi.. would appreciate if sm strong disciplinary action is taken against all this...:-?

I m not happy vth the services... thought being corporate account... n a high user... nvr got best deals.. not good support... thats y ve also gone for diff service provider...hence usage in last 2-3months on vodafone is less...BUT IF SAME THNG CONTINUES ...WISH TO DISCONNECT THE CONTRACT...:-(

y dnt v get correct information vn we cal...?

Please revert ASAP...







Regards,

$arika

hii, i m atul walia using vodafone in punjab. from last 2 months after paying my bill on time they barred out going of my cell no. after contacting to there service executive 1st they made excecuse that they cannot lodge complained because 1st they want to see my recipt( although i told them there store name as well as recipt no also whichthey provide me after payment) than they says to fax that recipt. on other hand i m in sales n offtenly i am on tour.this is repeating from last 2 months. this is mental harrassement, however these company claims services n make people fool. all thes things during disscusion with there service executive was also recorded by me.
regards

Today dated - 30/04/2009 Thursday actived timing is 11:30 and Discuss time with Coustmer care 11:40 to 12:10

Dear Sir,

Kind your information to you sir i am Shaikh SaidAkhtar sulemanbhai and i am shop owner and i am vodafone coustmer and my mob.no.[protected]

My complain is Today my Callertunes actived in my number without any prossce Also many time company calling and withou warning actived service and deducth balance so today same that its make its second time dedutch balance about 45Rs. when i have complain Vodafone coustmer care Mr.Bhadrsh his give me details about Callertunes and deducth balance after his standing me hold and transfer call Mrs. Dipali mam her also telling same reason and caller tunes active on time 11:30 same day than that time i have buzy and i also in KABRSTAN some deth social working then no any call recived and so i am not happy talking with Care and telling me thats your falt so all talking on time 11:50 to 12:05 in between.

Also Coustmer care office not give me any complain number and not give me any sugestion.

Alwys company make like Cheat.

So give me right way and suggition

if make mistek my word and writing so sorry and try to understanding me

thanking you for anticpation

Yours Truly
Shaikh saidAkhtar suleman
Balasinor gujarat
[protected]

I had initially asked for a refund of my International roaming charges of Rs 6000 on 2 of my numbers (Rs 3000 on [protected] + Rs 3000 on [protected]) about 4 months back. This was never actioned post several reminders and compliants.
I raised a fresh request for this on 4th/5th april and was advised of a '50 days timescale' for the refund!
I received an SMS a week later saying that the request cannot be actioned. I called back their customer care to check why the heck they cant return my money. The incompetent agent advised that the message was sent in error and to be ignored and that my request would be actioned within the initial timescales given.
I called back on the 30th of april to check on the status of the refund and was advised that they have no record of any request for a refund!!!
This is a scam that is being expertly manipulated to ensure that refunds are not actioned. The 50 day timescale for the refund has been set since there is a likelihood of most customers forgetting about the refund by then so that vodafone can make money out of this scam.
Majority of my office in under a Vodafone CUG corporate HSBC plan. My grudge is so strong that I have strongly recommended all 123 vodafone users in my department to switch service provider. I am incentivising the move and providing Sodexho vouchers to those that are switching. Results are good so far with 30 users having moved already. Post this I will attempt to move staff from other departments as well. I am aware that there are over 800 Vodafone users in my office building and my attempt is to convert at least half of them. I will disonnect my connection on receipt of my refund, however, I have already started using an Airtel connection.

To,
Vodafone Executive

Respected sir,

i am pinku daimary one of your service using costumer i m from Chandigarh. i m a student i m using vodafone no.[protected] from 3 days a unknown no. disturbing me all time on my this no.[protected]
first i send a msg to dis no. that who r u ? and no respond i get from dis no. and than i call on dis no and nobody pick up the phone i try 4-5 times after that on 6th time i call on this no. my call has been forwarded to another no. this is the number disturbing me-[protected]. this is my humble request to u that plz tell this no. owner that don't disturb me again or i[censored] are able to give me the details of the name address of this no.

thanking yours

Dear Sir,

I, Sabal Kumar, paid payment by Credit Card of Rs. 2200.00, through Harpreet Communication, 6433, Block-8, Street-1, Dev Nagar, Karol Bagh, New Delhi-110005, Mobile No. [protected], [protected] and Harpreet Communication paid to Vodafone against Mobile No. [protected]. but till date vodafone didnot received this payment. I am very sorry to say, many times i dialled his mobile no. but they didnot keep up mobile and some times they told me that the concern person is not available. I received original bill no. 7441 dated 24.04.2009 from Harpreet Communication.

I request you to please need action and waiting for your good response.

Thanking You,

Yours Sincerely,

Sabal Kumar

I had joined vodafone as a customer care executive on 16/03/09.then sudddenly after short duration of 18 days, without any viable reason my human resource manager terminated me on the same day.Thereafter i've been asking for the salary for the no. of days worked.For few days they kept me under illusion that would or wouldn't they'll hand over my salary, but on 2149 they totally refused to hand over my salary and neither they have given the termination letter to me till date.

Hi,

I am one of the frustrated customers of Vodafone. I paid my mobile bill almost 15 days back. Still daily I am getting calls that my bill has not been paid. My outgoing calls got banned many times and every time I have to call their customer care n they get activated after that. I logged a complaint many times, but not of any use.

The customer care ppl suggest tht "your bill payment has not been updated in our system". Its not a customer's fault right?

It took more then seven days to activate my Vodafone postpaid connection, nobody across the network knows the status of the application . Vodafone stores Kharghar, always giving wrong commitments . Ther customer care is equally horrible . Spoken to regional head for assistance . Even worst response .
I have been running pillar to post to get the new connection unfortunately Blackberry activation is only possible with Vodafone.

1. It is impossible to speak with customer care rep of Vodafone. You are put on hold forever if you call[protected].
2. I have been having my number for 2 years and they woke up all of a sudden demanding my ID and address proofs! They withdrew CLIP but continued to charge for it. And since you cannot talk to anybody in Vodafone you cannot resolve it!
3. In the Customer Agreement Form, they ask information which they MUST NOT such as the type of vehicles owned, bank account number, type of handset, credit card number etc. This is viloation of privacy. The information is probably for selling mailing list. Somebody needs to file a public interest litigation against Vodafone.

i have the vodaphon conecction for last two year. i have the buddy plan, in witch you can call to any1
in just 10paisa with in the vodaphon local number. now from last 3 day the plan has been chang with out any information. i have calld many time in vodaphon customer care but they are not given me right answer. i m very shoked that with out information how vodaphon change my plan. i request you kindly do some thing for me.

I have recieved a message from your TM-Treasury of GBP 200, 000 in 2009(SHELL)INT.Mobile draw.Iclaim to Dr.God Will Alex via:[protected]@hotmail.com


Thanking you sir.
your custemer,
P.Ramesh babu,
cell no:[protected]