Vodafone India Complaints & Reviews

They ask us to refer their website for rules and regulations / terms and conditions. But the frustating part is their site is never up ... been trying for the past 2 weeks, but no luck so far.

If i call them, the IVR disconnects without taking me to the customer care representative.

Pathetic.

Sir

I recieved an sms on 4 June2009 stating that I have won on Euromillions inte'l mobile draw2009.I was asked to contact Dr.George Williams whose phone no.is not traceable.Kindly auntheticate the sms & if it is fake kindly take strict actions against the sender.
The sender of the sms appeared on mobile as TM-ORDAIN.
The mobile no. on which I recieved the sms & which apparently has won is [protected].
Kindly tell me what to do now as I have not yet replied to the sms.
Yours sincerely
Riya Marwah
[protected]
INDIA

Hi

My name is Abhishek. My vodafone no is [protected]. I had got a corporate connection as iam working with Unisys and i have been given the plan details as Enterprise 199 FM CUG where my outgoing ISD charges are varied from Rs 6.40 to Rs 9.19. I got a call from Vodafone immediately after my connection got activated letting me know abt my connection. I had then specifically asked for a country called Slovenia (country code - 386) where i would be dialing frequently and was told that it would also be Rs 9.19. I also received a bill for the month ending May 2009 in which my call charges for the above said country reflected as Rs 9.91
per minute.

However now all of a sudden this morning I get a call from your credit team (a lady called Aliya [protected]) letting me know that the calls to the country code +386 would cost me Rs 45 per minute. When asked for more information as to why i was getting charged so much she bluntly asked to contact customer care for more information on this.

In this regard i feel cheated as it was not what was promised to me while taking the connection or while me getting briefed about my connection. I called up customer care in this regard and talked to few people (a lady called madhu, then another lady as i dont remember her name) who all promised me to transfer the call to their supervisor called Sarita and everytime i was put on hold for more than 10-15 minutes and later disconnected the call prompting me to dial customer care again. However was placed on hold and my call got disconnected again after making me wait for 10 mins and this made me impatient.

After this i decided call the credit team as i was getting nowhere.The people whom i spoke to in the credit team also did not know much about this issue and were not helpful at all in trying to resolve my concern and were very rude. The people whom i spoke to in the credit team were Aliya ([protected] who was very very rude) and then her superior called me and told her name was Preeti ([protected]) who also didnt help a bit other than giving me information that my charges are going to be Rs 45 per min and advising me to call customer care regarding any further clarification. I insisted with Preeti that i was charged Rs 9.19 in the bill ending May 2009 and she again told me she would not be able to do anything and said that this was going to be the charge (Rs 45 per minute) henceforth and also that before 3rd of June 2009 the charge for this country code (+386) was Rs 40 per min.

I called up vodafone again and spoke to Diwakar and the same thing repeated and was placed on hold for more than 20 mins after which i spoke to a person who called himself a Team leader and his name was Laxman. Laxman again put me on hold to check with the plan i was in and the cost i would incur for the calls made to that country. He too placed me on hold few times and then informed me that the charges would be Rs 10 per minute as it showed this in his system and apologized for the inconvenience caused and told me forget about what the people in credit team told me and that appropriate feedback would be given to the credit team. i thanked him for help and disconnected the call.

Again after 15 minutes Laxman called me and told me that whatever the credit team had told was correct and the information the customer care had was the wrong one as they in customer care dont have the updated information. This made me really upset as again i was left wondering whom to believe and whom not to and whom to contact to get my issue resolved. When i told Laxman about my previous bill he said that his system has a problem and he could not open my previous bill as he was getting a message 'Page Cannot Be Displayed on his computer'. He too asked me mail in my concern when asked for an authoritative person who could resolve my concern.

That is the reason iam writing this mail and i thought this would be my last option before i would file a compaint in consumer court with my previous bill amount where it clearly showed that i was charged Rs 9.19 for the calls made to country code +386. Morover the number i have been calling is another Vodafone number in Slovenia and iam not sure why Rs 45 should be charged to the consumers irrespective of the provider in that country. Also would like to bring to your notice that all providers like Airtel, Bsnl, Tata Indicom, Relience, Idea, Virgin and including your prepaid service in Vodafone also charge Rs 9.19 or Rs 10 per minute for the calls made to this country when only Vodafone Postpaid corporate customers get charged Rs 45 per minute.

Iam really not sure why this is the kind of service i get when I wanted to use a postpaid connection (for all of my life had been happy using a prepaid connection). Iam really dissappointed with the service i have so far got from Vodafone eventhough it has not been a month of me using your service and plan to move to consumer court seeking damages against the mental harassment and cheating i had to undergo and for the deficient service that was given to me by Vodafone. Hence i will wait for an appropriate response from an authoritative person in Vodafone before talking any further action.

Thanking you


Abhishek

I agree, with customer going to consumer court. Iam working for Vodafone, at a BPO, as customer care (111). Most of the customers are frustrated due to lack of proper knowledge. At first hand, they are misinformed by Voda store. Then, the customer support executives don't want to talk about that, as customer will play the blame game., because if customer is irate, he will sent 'no' in customer satisfaction message, and the agent will suffer. Due to this, they also don't inform the customer abt exact status of the problem. and keep giving promises or says sorry for everyhting. we are supposed to talk less with customer, as AHT is a important parameter. In short, Vodafone should not give such work to BPO's.

Hello,

My name is Vaibhav Patwardhan I had faced worst experience with vodafone inspite of paying vodafone from 10 long years. Vodafone leaked out my personnel information to someone out side the organization and I have started getting threatening calls from money, killing my family etc. I am in serious trouble and not understand who is the person behind this. Vodafone also locks my call to the customer care to avoid contact between vodafone care and me. Whenever i got the threatening calls i was not able to contact vodafone care. The important concern is even my postal address has been leaked out and i am worried and staying with my family from one week so that nothing goes wrong with them. If someone can please help me out and kindly suggest what should be the legal action taken against this and avoid trouble against my family. All the information has been leaked out of my number [protected]

Expecting help and advice from your end.

PLEASE DONT BUY VODAFONE ITS A HUMBLE REQUEST FROM MY END


Regards,

Vaibhav P

Dear,
I m your a customer & using ur services. I having a problem from your side. Main thing is that "tell me why have u opend customer care center when you can't provided a better service to your own customer. My self Ramesh Kaushik from Gurgaon & my vodafone no. is [protected]. Few months ago, i paid some amount for extent my no. validity for life time but i can't using this services from side. Even i talk regarding this matter on customer care department, but i could able to get a satsfaction. There is Mr. Basant Sharma picks up my call & he say's " we have no idea regarding your tranction & we don't have any type of software to attend this types of problems. On the behalf of customer, i suggest you, kindly provided better services to your costomer. It is very beneficial for yourcomapny in the future. So plz check out my A/c & find the solutions regarding my problem. I think i will be get reply ASAP form your side.


Thanks & Regards

Ramesh Kaushik
K-4/5, 1st Floor. DLF City Phase -II
Gurgaon - 122002

[protected]@yahoo.co.in
Contact No. -[protected]

I CALLED UP VADAFONE customer care in bangalore. just to asak information regarding deactivation of SMS pack of 49. Agent named G.S. Rao (this was the name told by him) the way of respnd was rude.And he was showting at me and when i told him, to trnsfer his call to any superior he refused to do so.and he disconnect the call. and when i once again called another agent did the same thing he dint transfer the call. he just dissconnet the call. after keeping me on hold for more thasn 15 min.
SUCH A THING IS SHAME ON THE PART OF COMPANY. AND HOPE SUCH THINGS DOSNOT REPEAT IN FUTURE.

I HOPE THAT COMPANY WILL TAKE NESSARY ACTION TO THIS CASE.

WITH REGARDS

This is to inform you that I have a vodafone prepaid connection of Punjab region (No.[protected]).I have deactivated my MCI service on 27/05/2009 but again it was activated on its own on 29/05/2009.And for this service Rs. 30 have been deducted from my account.
Kindly look into this matter and arrange to refund back my money.

Mahender Singh...

this is getting too far now.since last 2 years i have recieved innumerable calls from vodafone for conversion to postpaid .and repeatedly after politely refusing the same each time there is no respite for me .I have made complaints on their website to the nodal officer o[censored]P west so many times .But they are acting deaf and dumb .I have even made a note of the cell numbers from where i have recieved the calls and forwarded to the complaint cell as well .still no reponse . even today i received a call .And each time at odd hours, 1600 h !! Iam literally FED UPP !!!

dear sir my name mahesh from [RANEBENNUR--DIST--HAVERI -- KARNATAKA ] my vodafone demo is not refilling iwill reffiling to a massage displyade [YOU ARE NOT AUTHORISED TO USE THIS SYSTEM ] and this demo to not callilg a retailer help line i will complianting a vodafone care [DAVANGERI --KARNATAKA ] 3 MONTHS remainning but this probelem not solve SO PLEASE SIR SOLVE THISE PROBELEM. [ MY DEMO NO--[protected] SIM NO[protected] 4

Hi,

I have taken a vodafone corporate postpaid sim on the date when i joined my new company ( on 28th April 2009 ), The sim was working till the 9th May without any issues. Then on the 10th the sim card was blocked by vodafone. I had called the coustemer care for the details and they told me that the sim was blocked due to non verification of the address which i had given. They told me to contact the same person who gave the sim to me.They can't do anything. I contacted the person and gave him another address proff. He confirmed that the issue will be resolved. Then after a week still the issue was not resolved, I contacted him again, then he told that the address proff has been lost. I gave another address proff, but still the issue is not resolved.The person has confirmed that he has submitted the proff but vodafone people are not coming to check.

It has become a very big problem as i am not able to contact anyone. On my birthday on the 28th May also i was not able to receive any calls. When my mom was iss she was not able to contact me. I am very very disappointed with Vodafone.Please do reply. I am always awailable on my id.
Waiting for a reply, Please help.

Regards

E.G.Tujesh
[protected]

i have dial several times to talk with customer care but there is noresponse

This is to bring to your kind notice that i Alok Jain, a Vodafone Customer, with phone no. [protected], Delhi resident have been facing numerous problems because of my mobile service provider ie. vodafone.

Im being charged unnecessarily for many months. i would like to bring some of the incidents to your notice which are as follows:
1) I askd for activation of 300 bonus sms through a bonus card worth RS 35. after this as a usual process i kept on messaging, with a notion that my messages would be free .But i came to know that i was being charged for the same at 1re per sms and total of around 100 rs were charged from me.

Wen i tried to resolve the problem on customer care center, i was told that it was due to some problem in the service.
Now im expecting that ill shall get my money back spent on the bonus card and the money which was deducted for the messages.

2) I asked for activation of friends an d family service ie. FF servics worth RS 15 as an initial amount and then call charges as 20p per call. But inspite of that amount of RS 15 was deducted from my balance, because didn't provide me with the service .

3) For one month they blocked my number from availing the day to day Vodafone services, like making call to customer care center, display of account balance amount etc.


Now i request you to take an appropriate actions againt Vodafone Co. and resolve my problems as soon as possible.
Hoping for justice.

ALOK JAIN

( # [protected] )

hello sir/mam
well i m vineet my mobile no. is, i have been charged xtra on the mobile phone bill as an xtra charges of rs 99 due to internet usage nd even i havent used the net on my mobile nytime nd there are no downloads, nd when talked to custmer care they say they have some technical difficulty nd dnt evn dare to cl back evn aftr listening to cmplaints, so do take care of this ...

regards
vineet

dear sir i have purchage usb stick with6500 rupees now 20 days complete but it is not working i have given many times complaints but he told me after one hour it will be work please connect my usb with internet or my returm back my money becouse no body care about that i have purchege from vodafone store navyoug market ghaziabad up my stick connection is [protected]. please consider my complaint as soon as possible & soloved my probluem.my conact no is [protected]
yhanks & regards
Ramesh C. singh

I, Anil Nevase is postpaid customer using Vodafone service([protected]) for last 2 and half year, now I facing a network problem, I called to customer center for 15 times . They are not responding properly. I think they have many customers in India so they don’t care about existing customer. Government must keep watch on these service providers. It’s very harassing being a customer of Vodafone.

Dear Sir,
we are the user of your Vodafone Prepaid Service of West Bengal circle. in 25th of May we were going to Kishanganj Jn. which was under Bihar circle. In the morning of 26th May we suddenly noticed that our balance of Vodafone Prepaid were going below minus balance. We were shoked. our number were [protected] (Gopal Chandra Saha) which shows the balance Rs. -24.45 and the another one was [protected] (Amit Kurmi) which shows the balance of Rs.- 171.5 . We could't understand the reason. We contact with your Customer Care, they told that this was happen for Roaming SMS Cost, but they couldn't get us the details. We were sure about that we couldn't send any SMS.
Please do something about the above mentioned incident at utmost priority.

I registered to your e bill opion previous month but not getting E Bill on my email address thuogh your billing cycle has been started.So, Please send as early as possible..

Dear Sir
Myself Rajkamal Purkayastha, a resident of sector-13, Rohini, Delhi 85.
I am using Vodafone mobile no. [protected] since last 2 years. I wish to file a conplain regarding my current Vodafone bill no [protected].

I got call from Vodafone excituve on last 2 months(approx) back insisting me to active internet connection on my mobile. I am told that this service will be activated for 5-7 days as free-trial & if I feel good with this service than it will be activated as monthly chargeable basis. After that I have not received any call from Vodafone regarding this service & they started charging Rs. 199/- per month as Vodafone Mobile Connect charge without informing me.
I have tried to register a complain regarding this issue to vodafone Customer care, but they have refused to register my complain. Even when I tried to speak with some senior exicutive, I am ignored.
I have talked to Mr. Sandip ( customer care exicutive) on 29.05.09 in between 3:30 to 4 pm.

Please help me out & advice me.

sir
some guy is continuously messaging me from 3 or 4 days and he is not telling his name. he has a vodafone number. i just wanted to know his name. so kindly mail me his details and address. his number is +91, [protected].
thanking you
tarangini singh