Vodafone India Complaints & Reviews

I agree, with customer going to consumer court. Iam working for Vodafone, at a BPO, as customer care (111). Most of the customers are frustrated due to lack of proper knowledge. At first hand, they are misinformed by Voda store. Then, the customer support executives don't want to talk about that, as customer will play the blame game., because if customer is irate, he will sent 'no' in customer satisfaction message, and the agent will suffer. Due to this, they also don't inform the customer abt exact status of the problem. and keep giving promises or says sorry for everyhting. we are supposed to talk less with customer, as AHT is a important parameter. In short, Vodafone should not give such work to BPO's.

Hello,

My name is Vaibhav Patwardhan I had faced worst experience with vodafone inspite of paying vodafone from 10 long years. Vodafone leaked out my personnel information to someone out side the organization and I have started getting threatening calls from money, killing my family etc. I am in serious trouble and not understand who is the person behind this. Vodafone also locks my call to the customer care to avoid contact between vodafone care and me. Whenever i got the threatening calls i was not able to contact vodafone care. The important concern is even my postal address has been leaked out and i am worried and staying with my family from one week so that nothing goes wrong with them. If someone can please help me out and kindly suggest what should be the legal action taken against this and avoid trouble against my family. All the information has been leaked out of my number [protected]

Expecting help and advice from your end.

PLEASE DONT BUY VODAFONE ITS A HUMBLE REQUEST FROM MY END


Regards,

Vaibhav P

Dear,
I m your a customer & using ur services. I having a problem from your side. Main thing is that "tell me why have u opend customer care center when you can't provided a better service to your own customer. My self Ramesh Kaushik from Gurgaon & my vodafone no. is [protected]. Few months ago, i paid some amount for extent my no. validity for life time but i can't using this services from side. Even i talk regarding this matter on customer care department, but i could able to get a satsfaction. There is Mr. Basant Sharma picks up my call & he say's " we have no idea regarding your tranction & we don't have any type of software to attend this types of problems. On the behalf of customer, i suggest you, kindly provided better services to your costomer. It is very beneficial for yourcomapny in the future. So plz check out my A/c & find the solutions regarding my problem. I think i will be get reply ASAP form your side.


Thanks & Regards

Ramesh Kaushik
K-4/5, 1st Floor. DLF City Phase -II
Gurgaon - 122002

[protected]@yahoo.co.in
Contact No. -[protected]

I CALLED UP VADAFONE customer care in bangalore. just to asak information regarding deactivation of SMS pack of 49. Agent named G.S. Rao (this was the name told by him) the way of respnd was rude.And he was showting at me and when i told him, to trnsfer his call to any superior he refused to do so.and he disconnect the call. and when i once again called another agent did the same thing he dint transfer the call. he just dissconnet the call. after keeping me on hold for more thasn 15 min.
SUCH A THING IS SHAME ON THE PART OF COMPANY. AND HOPE SUCH THINGS DOSNOT REPEAT IN FUTURE.

I HOPE THAT COMPANY WILL TAKE NESSARY ACTION TO THIS CASE.

WITH REGARDS

This is to inform you that I have a vodafone prepaid connection of Punjab region (No.[protected]).I have deactivated my MCI service on 27/05/2009 but again it was activated on its own on 29/05/2009.And for this service Rs. 30 have been deducted from my account.
Kindly look into this matter and arrange to refund back my money.

Mahender Singh...

this is getting too far now.since last 2 years i have recieved innumerable calls from vodafone for conversion to postpaid .and repeatedly after politely refusing the same each time there is no respite for me .I have made complaints on their website to the nodal officer o[censored]P west so many times .But they are acting deaf and dumb .I have even made a note of the cell numbers from where i have recieved the calls and forwarded to the complaint cell as well .still no reponse . even today i received a call .And each time at odd hours, 1600 h !! Iam literally FED UPP !!!

dear sir my name mahesh from [RANEBENNUR--DIST--HAVERI -- KARNATAKA ] my vodafone demo is not refilling iwill reffiling to a massage displyade [YOU ARE NOT AUTHORISED TO USE THIS SYSTEM ] and this demo to not callilg a retailer help line i will complianting a vodafone care [DAVANGERI --KARNATAKA ] 3 MONTHS remainning but this probelem not solve SO PLEASE SIR SOLVE THISE PROBELEM. [ MY DEMO NO--[protected] SIM NO[protected] 4

Hi,

I have taken a vodafone corporate postpaid sim on the date when i joined my new company ( on 28th April 2009 ), The sim was working till the 9th May without any issues. Then on the 10th the sim card was blocked by vodafone. I had called the coustemer care for the details and they told me that the sim was blocked due to non verification of the address which i had given. They told me to contact the same person who gave the sim to me.They can't do anything. I contacted the person and gave him another address proff. He confirmed that the issue will be resolved. Then after a week still the issue was not resolved, I contacted him again, then he told that the address proff has been lost. I gave another address proff, but still the issue is not resolved.The person has confirmed that he has submitted the proff but vodafone people are not coming to check.

It has become a very big problem as i am not able to contact anyone. On my birthday on the 28th May also i was not able to receive any calls. When my mom was iss she was not able to contact me. I am very very disappointed with Vodafone.Please do reply. I am always awailable on my id.
Waiting for a reply, Please help.

Regards

E.G.Tujesh
[protected]

i have dial several times to talk with customer care but there is noresponse

This is to bring to your kind notice that i Alok Jain, a Vodafone Customer, with phone no. [protected], Delhi resident have been facing numerous problems because of my mobile service provider ie. vodafone.

Im being charged unnecessarily for many months. i would like to bring some of the incidents to your notice which are as follows:
1) I askd for activation of 300 bonus sms through a bonus card worth RS 35. after this as a usual process i kept on messaging, with a notion that my messages would be free .But i came to know that i was being charged for the same at 1re per sms and total of around 100 rs were charged from me.

Wen i tried to resolve the problem on customer care center, i was told that it was due to some problem in the service.
Now im expecting that ill shall get my money back spent on the bonus card and the money which was deducted for the messages.

2) I asked for activation of friends an d family service ie. FF servics worth RS 15 as an initial amount and then call charges as 20p per call. But inspite of that amount of RS 15 was deducted from my balance, because didn't provide me with the service .

3) For one month they blocked my number from availing the day to day Vodafone services, like making call to customer care center, display of account balance amount etc.


Now i request you to take an appropriate actions againt Vodafone Co. and resolve my problems as soon as possible.
Hoping for justice.

ALOK JAIN

( # [protected] )

hello sir/mam
well i m vineet my mobile no. is, i have been charged xtra on the mobile phone bill as an xtra charges of rs 99 due to internet usage nd even i havent used the net on my mobile nytime nd there are no downloads, nd when talked to custmer care they say they have some technical difficulty nd dnt evn dare to cl back evn aftr listening to cmplaints, so do take care of this ...

regards
vineet

dear sir i have purchage usb stick with6500 rupees now 20 days complete but it is not working i have given many times complaints but he told me after one hour it will be work please connect my usb with internet or my returm back my money becouse no body care about that i have purchege from vodafone store navyoug market ghaziabad up my stick connection is [protected]. please consider my complaint as soon as possible & soloved my probluem.my conact no is [protected]
yhanks & regards
Ramesh C. singh

I, Anil Nevase is postpaid customer using Vodafone service([protected]) for last 2 and half year, now I facing a network problem, I called to customer center for 15 times . They are not responding properly. I think they have many customers in India so they don’t care about existing customer. Government must keep watch on these service providers. It’s very harassing being a customer of Vodafone.

Dear Sir,
we are the user of your Vodafone Prepaid Service of West Bengal circle. in 25th of May we were going to Kishanganj Jn. which was under Bihar circle. In the morning of 26th May we suddenly noticed that our balance of Vodafone Prepaid were going below minus balance. We were shoked. our number were [protected] (Gopal Chandra Saha) which shows the balance Rs. -24.45 and the another one was [protected] (Amit Kurmi) which shows the balance of Rs.- 171.5 . We could't understand the reason. We contact with your Customer Care, they told that this was happen for Roaming SMS Cost, but they couldn't get us the details. We were sure about that we couldn't send any SMS.
Please do something about the above mentioned incident at utmost priority.

I registered to your e bill opion previous month but not getting E Bill on my email address thuogh your billing cycle has been started.So, Please send as early as possible..

Dear Sir
Myself Rajkamal Purkayastha, a resident of sector-13, Rohini, Delhi 85.
I am using Vodafone mobile no. [protected] since last 2 years. I wish to file a conplain regarding my current Vodafone bill no [protected].

I got call from Vodafone excituve on last 2 months(approx) back insisting me to active internet connection on my mobile. I am told that this service will be activated for 5-7 days as free-trial & if I feel good with this service than it will be activated as monthly chargeable basis. After that I have not received any call from Vodafone regarding this service & they started charging Rs. 199/- per month as Vodafone Mobile Connect charge without informing me.
I have tried to register a complain regarding this issue to vodafone Customer care, but they have refused to register my complain. Even when I tried to speak with some senior exicutive, I am ignored.
I have talked to Mr. Sandip ( customer care exicutive) on 29.05.09 in between 3:30 to 4 pm.

Please help me out & advice me.

sir
some guy is continuously messaging me from 3 or 4 days and he is not telling his name. he has a vodafone number. i just wanted to know his name. so kindly mail me his details and address. his number is +91, [protected].
thanking you
tarangini singh

Hi,
This is regarding a call I received from Vodafone collections team on 26th May from the following number [protected].

I was on roaming when this person called me. The unpaid Bill amount on my Vodafone number is 184/-.

This person was extremely rude. I was informed that the total outstanding was more than 5000/- which came to me as a shock. When I tried to enquire about the details the person started arguing with me. The language/tone used was absolutely unexpected.

Still I tried maintaining my calm and asked about the number he called and as I suspected it was a wrong number. I lost my temper (I was in a very important training) and as soon as the rep realized that he had made a mistake he disconnected the call.

I am very angry/disappointed by the whole incident and don’t want to continue using Vodafone’s awesome services.

You can get in touch with me at [protected].

Dear Sir,

I would like to say that the Vodafone Services are pathetic. My number was [protected].

I surrendered the above SIM CARD in end of March and received following mail from Vodafone -

QUOTE -
Dear Mr. Jajodia,

Thank you for your email dated 26/03/09, regarding the Vodafone mobile number [protected].

We confirm that your request for disconnection will be processed within 72 hours.

We would like to inform you that your next bill will be generated on 18/04/09, with a payment due date of 05/05/09.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
- UNQUOTE

I was shocked that in spite of surrendering I was charged for next months Tariff and again I got the bill for second month's tariff.

Can you please look into the matter and ask Vodafone to stop sending me the bills.

i have lost my sim card yesterday mobile no is [protected] plz block the card as soon possible my billing cycle from 25th of every month plz do the needful as soon as possible.
plz give me feedback regarding iit so i can do theneedful as soon as possible call on new no which [protected]
Thanks
waiting for ur response
preeti