Vodafone India Complaints & Reviews

I Purchased a vodafone (Model VF 226) handset from, Vodafone store, Shop No.8, Shanti Shikara Commercial Complx, Somajiguda, Hyderabad on 31.03.09. The Display of the phone is damaged now and I am calling to the executives of the Store contineously since 16th May 2009, and they are not responding and always they are taking the same excuse that we do not have stock to change the display and they will revert within one hour.
Since past one week they have never called back from there end.
Kindly suggest me what to do?

It is matter of deep regret that I own a Vodafone connection no. [protected] for the last about 8 years and wish to convey my highest dissatisfaction on the services of Vodafone.

I wish to state the following facts for the reason of my dissatisfaction and frustration of owning a Vodafone connection.

1. I had registered in the National DoNot Call (NDNC) about more than 2 years back and had received the confirmation for the same.
2. The unsolicited calls/ smses were still received at my number despite of the registration even after 45 days.
3. I had spoken to the Vodafone customercare (ref no. [protected] dated 16th June 2008) and lodged a complaint for the same and was assured of a quick and permanent solution of the same. However, that didnot happen and the unsolicited calls & sms continued.
4. I followed up with customercare for the same after some time and was assured of solution (without any ref no.), once again. There was although no improvement after that even.
5. Another complaint for the same was lodged on 13th January, 2009 (Ref No. [protected]) at one of the Vodafone store in Gurgaon. A lot of details were provided about the calls & sms and I was asked to wait for another 45 days (once again) for a final stop on unsolicited calls. However, to my ultimate frustration, the calls not only continued rather increased after that.
6. I complained about the same again in february at the same store but was advised to wait for 45 days for action. No result.
7. I had visited the same Vodafone store on 13th March, 2009 (after more than 45 days of the last complaint) and to the peak of my frustration, was advised to lodge another complaint as the problem didn't solve after the previous complaint. This time the reference no. was [protected]. I had once again provided all the details o[censored]nsolicited smses received. It was a great disappointment as the things were going round and round and I was informed that the Vodafone doesn't have any better solution for this.
8. Now that another 45 days have lapsed since the last complaint, the unsolicited calls and smses are still received and my inbox is full of such smses(including those which are received from the reported establishments)

The other major problem I have is about the weak signal I have at most of the places including my home at sector 15 (II) in Gurgaon. I had lodged complaints for the same repeatedly including the one on 16th June, 2008 Ref no. [protected] and many times later as well. I, in the meanwhile received a call from a vodafone representative sometime in January, 2009 stating that they are working on the problem but will be able to solve it by April 2009 as another Tower is expected in this area by April, 2009. I am writing it in the end April but, unfortunately there has been no solution to it so far.

I now have an impression that VODAFONE doesn't believe in solution of customer complaints but works as a post office as reciveing and dumping them without any action (receiving the fresh coplaints again and again dumping them and so on...) I feel pity and regret the moment I chose for the Vodafone connection (then Essar...under illusion that the services might improve after the acquisition by Vodafone) about 8 years back. However, it appears that the Vodafone's priority is only on adding customers with no focus on customer complaints. I dont think that I would want to continue with Vodafone once I get an opportunity to swap my number with any other service provider. In the meanwhile, I had to take another mobile connection and had rightfully opted against Vodafone and am happy with that connection/ services.


This is my last attempt to look for a solution from Vodafone Customercare and look forward to your response before I take up the matter at next level.

Regards,


Sanjay Vijay
[protected]

I.the undersigned, Akhil Joshi hereby would like to launch a strong protest regarding your irregular billing. Inspite of my regular reminders every month starting from 1st of the month i received your bill either on 8th or on 12th and the next bill comes very heavy like this month i received your bill on 12th and your person who comes for collections did not even carry the receipt book for any kind of acknowledgment i have paid in cash on 12th instant. Inspite of my followup with the authority till date I have not been able to get through your personnel, hence, you are requested to kindly look thru this and solve my problem at the earliest.

Awaiting your reply.

Akhil Joshi

Dear Sir,
According to Vodafone report and as its higher authorties o[censored].P. East Mr. Nadeem ([protected]) and Mr. Tariq ([protected]) said to me that I am VIP vodafone ([protected]) customer.
But although in my city KANPUR some vodafone persons are irritating me.
Directly i am telling those person's name like Mr. Luv Tripathi ([protected]) from Vodafone Kanpur Local vodafone branch office.
Right now I want to inform you that before some days my vodafone No. [protected] CREDIT LIMIT was Rs.10, 100 but it has been intentionally (suddenly) changed by some reputed persons of Vodafone without my permission and without my consent.
And now my vodafone No. [protected] CREDIT LIMIT is Rs.4, 000
I request you that right now I dont want to change my vodafone No. [protected] CREDIT LIMIT.
I hope you will do the Best for me and my vodafone no. [protected].
Thanks
Sincerely Your's
B.C.Sharma ([protected])

sir,
plz send me detail about registration id proof of mobile number [protected] as soon as possible on my email id.i shall b very thankful to u.

I have recieved this message on 21-MAY-2009 @ 1:27:52 (2 times)" CONGRAT, YOUR MOBILE HAS WON 1, 000, 000 00 GBP IN THE 09 LOOMIS FIN INT MOBILE DRAW, TO CLAIM YOUR PRIZE CONTACT HARRY ON [protected] EMAIL [protected]@live.com

The sender part shows as ID-WEBSMS

I had applied a vodafone simcard and the payment was made on 13th may 2009. i was assured the sim card will be given within 3 days.
it has been 7 days since i havent received a call from vodafone nor have i received a simcard from the company.

i request you to look in the matter.

regards
gautam

Hello,
I have recently got a vodafone prepaid connection. In Vodafone services menu, there is a sub-menu with title Missing Call Info (MCI). While trying to know what it is, vodafone automatically sent a message from my mobile for activation request of MCI and I got enrolled in MCI @ monthly rental of Rs. 30 without my will.

There were no menu items that would say something like "Enroll" or "Activate".

Please note that under the same services menu, they also have other services like "Flash" which has the option to either Activate or deactivate the service.

I believe, by designing their menu in such a manner, vodafone is accidentally enrolling many customers and then would not refund their enrollment amount.

I ask for a redesign of the vodafone service menu which would clearly indicate to the customer that enrollment is going to be processed; and, if possible, I need a refund of Rs.30 that has been deducted from my balance.

Thanks for your time and attention. Let me know on my email address if further details are required.

Regards,
Nimish.
A concerned citizen.

sir/mam, please inform me the name and address of the customer of [protected]. he is making indecent calls at nights.

my name is vishal . a customer of vodafone postpaid . my number is [protected] i am from HOSHIARPUR (PUNJAB) .
my problem is that i have vodafone postpaid with the activation o[censored]nlimited GPRS service of 299 per month. i am using this service from last 10 days but now my outgoing calls and GPRS service has been deactivated . so i went to customer support center and they told me that your credit limit is exeeding 2500 and if you want to activate this service again you have to deposit some money as a security . but i want to know that then what is the difference between postpaid and prepaid . they did'nt tel me about credit limit when i bought this number.

I am so frustrated from vodafone service that i will never be a customer of vodafone.

its not "HAPPY TO HELP"

it is "HAPPY TO GIVE HEADACHE"


vodafone's frustrated customer
Name - Vishal Rattu
Number- [protected]
Address- ranjit nagar, H No. 1/40b
rahimpur road, HOSHIARPUR
(PUNJAB)

I received a SMS on[protected] written that "Deer customer now you can call on any 2 vodafone no. @ 20p. per min. without paying extra rental and also get vodafone bag absolutely free.visit Swift Telecom shop opp. Wadala Telephone Exchange."

and when i visited shop vendor said, "this scheme is for new postpaid connection".

I want you to take action against this wrong info. provided to me. and vastage of my precious time.

Hi
I have been to Vodafone office in malleswaram (Bangalore), just to complain i have not received my Hard copy bill of the month May([protected]). i just requested Mr.shabudin to resend it again. At the time of discussion another person Mr.Chindil came to discussion said, its not possible and to do.
More than that he said its not possible to recieve harcopy and softcopy of bill at the same time.But I dont think so. Hence i am recieving both copies more than year.And As as corprate customer to vodafone, i felt really bad to behaviour of 2 consultants Mr.shabudin and Mr.Chindil .
And they are not allowing me to close my two numbers. they made me to wait more than 30 minutes. even there is no other customers are in vodafone store. And they said its not possible to close my vodafone numbers.

I felt really bad behaviour from vodafone consultants Mr.Chindil and Mr.Shabudin. please take the necessary action on them.

Team

The site http://www.vodafone.in/myvodafone is opening since last 2 weeks and I am unable to pay my bill for the number [protected].

Please take care at the earliest.

Thanks and Regards,

Debasree Mukhopadhyay

the network just failed without any prior information... i lost my impt calls.. they hav voilated their contract i need an explanation from them

I summarized in a nutshell my experiences with vodafonne.

Yesterday, when yet another hooligan visited my place, I called my the newly appointed relationship manager; and he promised he would look into this. During a similar incident, one Mr Sundar Raman (or some such Raman) assured me thatsuch incidents would never occur. When I informed him that the incident is being repeated, I was stunned to hear him say, "No one visisted my place!!!" whereas I spoke to Vijay, the new relationship manager while that scoundrel was at my door.

Sundar Raman not only turned a deaf ear to my earlier complaint, but he is a habitual liar.

Horrible servivce. Terrible people.

One of the hooligans from Vodafone visited my place, which I brought to the attention of some Mr Tom/Dick/Harry Raman at [protected]. He replied he would inquire and get back!!! Possibly he requred the Resseta stone to decipher the hieroglyphics; and has not been able to resolve the mystery and did not have the basic decency to admit his inabilities. I also was visistyed by another such unscrupulous fellows, which are exclusive staff of Vodafone and called my relationship manager Mr Vijay in his presence. Only when I threatened him of dire consequences for his unlawful entry, me made a hasty retreat.

When I informed the same to the same Mr (some) Raman, he emphatically said, no one had visited my place. This was a blatant lie (from the past I have realized it is his standard practice). For a network which is so tawdry and the senior managers are so perfunctory and inept, don't you think the position of Vice President should be changed to "President of Vices" and Vodafone to "Voidfone"?

They can send people on weekends to customers residence, but when you call them, they retort, they can do something on weekdays only.

I wish we do not get any medical emergencies on weekends, so that we do not have to work on weekends!!

And, when telecommunication is not being used in different countries for telemedicine, we just installed on large system using mobile phone with SAARC teledicine system, can we ever depend on a company or people like this, when we have to deal with medical emergencies? this has nothing to do with my complaint, but to inform the staff at this mobile phone company that if they have to understand the seriousness of the business they are in.

sir i have recieved the message saying that you have won 250.000 gbp pounds in 2009uk(shell) int.l mobil drws.to claim your prize email us via:[protected]@live.com...wats dis actually can u plz tell me as early as possible...

This is utterly fiasco in handling and caring of your customer.I have purchased a SIM on 02.05.09 after two days the no. got de-activated, while submitting all the details I was told by the retailer that he had submitted my detail to the Vodafone office... Its been a more than two weeks then, I totally disappointed the way they are behaving while telephonically they made me assured that it will be activate within an hour, but thats the situation. One side you are compaigning your Vodafone through Zoozoo a highly remarkable, the other face of it is just a damn and horrible... May here someone who really means for Care


From
BHEL, Haridwar
Uttarakhand
No. [protected]

i bought new sim of vodafone. i want that sim card life time vality period (up to this date and this year)

Hi,
This is Amit. my mobile no. [protected]. this my residence no. past some weeks some one from no. [protected] sending me sms 'I LOVE U NEETU' . I was warn and tell here no one by the name of Neetu but after passing some day he again send this Msg in midnight and also in early morning. My wife and me also call many time him but he not receive call and neither stop sms.
So, kindly give me the detail address and name of this person or take some legal action.


Thanks.