It is matter of deep regret that I own a Vodafone connection no. [protected] for the last about 8 years and wish to convey my highest dissatisfaction on the services of Vodafone.
I wish to state the following facts for the reason of my dissatisfaction and frustration of owning a Vodafone connection.
1. I had registered in the National DoNot Call (NDNC) about more than 2 years back and had received the confirmation for the same.
2. The unsolicited calls/ smses were still received at my number despite of the registration even after 45 days.
3. I had spoken to the Vodafone customercare (ref no. [protected] dated 16th June 2008) and lodged a complaint for the same and was assured of a quick and permanent solution of the same. However, that didnot happen and the unsolicited calls & sms continued.
4. I followed up with customercare for the same after some time and was assured of solution (without any ref no.), once again. There was although no improvement after that even.
5. Another complaint for the same was lodged on 13th January, 2009 (Ref No. [protected]) at one of the Vodafone store in Gurgaon. A lot of details were provided about the calls & sms and I was asked to wait for another 45 days (once again) for a final stop on unsolicited calls. However, to my ultimate frustration, the calls not only continued rather increased after that.
6. I complained about the same again in february at the same store but was advised to wait for 45 days for action. No result.
7. I had visited the same Vodafone store on 13th March, 2009 (after more than 45 days of the last complaint) and to the peak of my frustration, was advised to lodge another complaint as the problem didn't solve after the previous complaint. This time the reference no. was [protected]. I had once again provided all the details o[censored]nsolicited smses received. It was a great disappointment as the things were going round and round and I was informed that the Vodafone doesn't have any better solution for this.
8. Now that another 45 days have lapsed since the last complaint, the unsolicited calls and smses are still received and my inbox is full of such smses(including those which are received from the reported establishments)
The other major problem I have is about the weak signal I have at most of the places including my home at sector 15 (II) in Gurgaon. I had lodged complaints for the same repeatedly including the one on 16th June, 2008 Ref no. [protected] and many times later as well. I, in the meanwhile received a call from a vodafone representative sometime in January, 2009 stating that they are working on the problem but will be able to solve it by April 2009 as another Tower is expected in this area by April, 2009. I am writing it in the end April but, unfortunately there has been no solution to it so far.
I now have an impression that VODAFONE doesn't believe in solution of customer complaints but works as a post office as reciveing and dumping them without any action (receiving the fresh coplaints again and again dumping them and so on...) I feel pity and regret the moment I chose for the Vodafone connection (then Essar...under illusion that the services might improve after the acquisition by Vodafone) about 8 years back. However, it appears that the Vodafone's priority is only on adding customers with no focus on customer complaints. I dont think that I would want to continue with Vodafone once I get an opportunity to swap my number with any other service provider. In the meanwhile, I had to take another mobile connection and had rightfully opted against Vodafone and am happy with that connection/ services.
This is my last attempt to look for a solution from Vodafone Customercare and look forward to your response before I take up the matter at next level.
Regards,
Sanjay Vijay
[protected]
Aug 14, 2020
Complaint marked as Resolved 
Vodafone Prepaid — wrong charge
I had a balace of 8 Rs today and I received a call from Bhopal. My balance now shows -6.54 Rs. I calld up customer service and they informed me that the charge was for changing the cller tune but I did not change my caller tune. My caller tune charges were deducted on August 1st, 2008 itself. This 15 Rs charge is a fraud charge and I am unable to get it resolved. The IVR options go round and round and do not give me an option to talk to a representative at all.