[Resolved]  Vodafone — improper deduction of balance

Hi,
i am rajesh([protected]).
The GPRS service provided by the vodofone don't have transparency.They on whole have a crap system in which for all of their loopholes in the system needs to be paid by the customers.
1.They are asking to maintain a min. balance of Rs.3 all time for GPRS activation.
2.There is no indication message on the amount of memory i have used...
3.The settings they are sending is also total crap...i don't understand why they are sending two
settings for internet access through pc and through phone
4.They took more time on activation of GPRS than they have promise...(10 Hrs).
what gprs has to got to do with my main balance...you stopped processing because of crap system
you have.
5.No message indication of how much time required for activation after recharge...
also needs several calls to activate the settings.
6.Because of all these thing they siphoned the main balance of mine.
7.its10paise /10Kb it means for 5MB you charge Rs51.2 which is unacceptable...
These people who sit in a table under sophisticated air conditioned system, don't seems understand problems of the customer..i order to activate the GPRS i need to make 18 calls and 2 visit to customer care center...this is what they call a value added service? do they really know the meaning of value added service?

why don't just change the system which is adequately user friendly?...just see the airtel and get details and provide at least what they provide...

I have been using airtel for past five years never went to customer care...i order to get marginally good GPRS service i need to go through all these things.once this 98 is over i am going to throw the sim.

Is there one genuine vodofone company person who can answer me .
I really don't know whether this will make any impact...they will just ignore .

well-done vodofone for your great service continue to embarrass the customers.
by
Rajesh

Dear,
My name is Rethish, I have been using Vodafone from past one year ([protected]), few days ago my caller id has been disconnected by the customer care Due to, not summation of documents .I have visited to Vodafone store( COXTWON BRANCH, BANGALORE) on17th Nov, 2010 at 6.30 pm but there was no power in the store and i have filled the application with my mobile light.and i have given the necessary documents which they asked, and i requested them to do the necessary things but till the Date my caller id is not been released by the customer care where i have been visited the store regularly but I did not get a satisfied response by the executive due to this problem several time i have called Vodafone customer care on every call they are promising me they will release my caller ID by the day evening but still now it has not been done.due to this issue i am facing so many problems even i lost one business deal too. so please help me out of from this problems. Its heard to say that Vodafone service is become very worst nowadays

Thanks & Regards
Rethish Kumar

worst customer service... dont use vodafone guys as my caller id is not working I dont know what to do thrice i have submitted my documents but still its not coming I have called customer care more than ten times as its chargeable than also not rectified. The manager need half an hour to hour to receive calls or he will not response only. If you say take complain they said they will take feedback or suggestion.

[protected] Any managers or CEO of the company can check the details...

You plan is to generate money by harassing customer

Hi
I, Lakshmi Suresh, am a prepaid customer of vodafone, # [protected]
They deducted rs 12 from my account on basis of activation of Chota Credit which i never opted for..I called up customer service at 111 and got an improper response from the manager himself. He gave a story that someone called up on Nov 30th night 12:30am and spoke for 18 mnts and got the request activated.When asked can anyone call up and activate request for any phone, he said yes! He also confirmed that they neither ask for identification nor check whether it is the account holder or not.
There is no proper security system in Vodafone.
This is not the first time that amount was deducted.i have not sent any sms regarding activation of service.It is amazing how they get an sms from my number without me sending any.
It is very disappointing to be a Vodafone prepaid customer.

Hi
I, Lakshmi Suresh, am a prepaid customer of vodafone.
They deducted rs 12 from my account on basis of activation of Chota Credit which i never opted for..I called up customer service at 111 and got an improper response from the manager himself. He gave a story that someone called up on Nov 30th night 12:30am and spoke for 18 mnts and got the request activated.When asked can anyone call up and activate request for any phone, he said yes! He also confirmed that they neither ask for identification nor check whether it is the account holder or not.
There is no proper security system in Vodafone.
It is very disappointing to be a Vodafone prepaid customer.

i sandeep mobile no.[protected](prepaid). vodafone deducted my Rs 15 without reason by active callertune without my permission so it will be pleasure for me i[censored] kindly take action against this

i refiled my ac on 3rd december with rs 190...i was suppose to get 700 minutes free as per offer on 121...now today is 5th december n have not received those minutes n have complaint at customer care and i was given assurance that problem will be solved in 2 hrs ...i spoke to SONI MAHESHVARI SENIOR HEAD VODAFONE but my complaint is still not dealt with...now should i register to consumer court or vodafone will take care of the matter...i m really furious n defiantly going to discontinue vodafone services not only mine but also of my entire family ...

sir, when i chage my sim or put my sim to another mobile they deduct 60 paisa balance everytime i do this...
when i call to cust care they says that i have sent mesage but i did not...
sir plz help me... how to stop this plz send me details on this at [protected]@yahoo.com
my no. is [protected]

Vodafone — Misbehave By Your CSR

Hi Vodafone



This is to inform you that my name is Mr. Rajat Baran Arnab my cell no is [protected]. I am using a postpaid connection. I called your helpdesk on 09th Dec around 9:30pm to know the procedure of activating the Night Calling pack. Mr Arnab Biswas took the call they way he spoke with me was not acceptable. He was rude and used some sarcastic words while giving information. In one sentence Mr Arnab insult me. This is my kind request to Vodafone please monitor the call and give him a feedback to how to handle corporate customers.

Vodafone is definitely a fraudulent company they should shut down and stop cheating India. They charged me twice for Vodafone Live and Iphone data plan and i had to shell out some 550 bucks extra while they came back and told me first we cannt revert then that they will reverse INR 300 and then told me that no they wont reverse...and i have been sending them messages and telling their call center to unsubscribe me from the vodafone live services and that also they wont do and on top of that to speak to the stupid customer care execs i have shell out additional fault just to tell them that Vodafone is a bloody fraud...
Anupam

Vodafone is definitely a bloddy fraud. I was charged twice for gprs amounting to some 1500 INR under Vodafone Live plan and Iphone plan which is just Internet..first they tell me they cannt reverse the amount even though they are at fault then they tell me they will reverse INR 299 in my next billing cycle and then they come back and tell me again that they cannt do it...bunch of they are. And i have been trying to unsubscribe from the service by sending the SMS, through my account and even by talking to their no good call center adn they wont let me unsubscribe either. Bloody frauds for sure..no point complaining everyone from Vodafone should just shift to another service provider and they shud shut shop in India...

Vodafone India Prepaid connection — Improper deduction

Hello Sir,
I took vodafone pre-paid connection a few days back only because I saw some good GPRS offers. The offer given on 62 RS recharge for a new connection was - 50MB of free data for the first 5 days. Firstly, I struggled for the first 2 days to get vodafone mobile connect activated. All irrelevant excuses were told to me for not being able to activate GPRS. So, 2 days over out of 5 days. After getting the GPRS mobile connect operational, amount started getting deducted from the very first second and within 5 mins my balance went to negative and I was barred from all services! Forget 50MB for first 5 days. Called several times - talked with agents - their managers - all to no avail. 99% of the times my call got d/c after providing basic details such as name, mobile number etc etc. most of them didn't even know that there was 50MB free offer. For one guy I actually walked him through vodafone.in site to show him the offer. Finally agreed and refunded 50RS back to my account. But that's not the solution! The moment I connected, money got deducted again and went to negative in no time. Crazy!!! 5 days are getting over today and I have been systematically cheated - never got even a single byte of data free (forget 50MB). Meanwhile I also tried to activate RS16 -- 600MB data offer which never got activated even after sending several SMSs. Support people are really useless. All you get after talking with them (if at all you don't happen to get disconnected while talking which is very frequent) is only frustration. I have no idea how to drag them to the court of law for cheating me. I don't know what happens with those customers who know little about GPRS, bytes and data! Can you help me?

BTW, this is my number :: [protected]

I RECEIVED CALL FROM VODAFONE FOR ACTIVATION OF BONUS 26 OFFER, BUT I HAVE NOT GIVEN CONFIRMATION FOR THIS BONUS OFFER.BUT VODAFONE DEDUCTED 26 RS.FROM MY A/C & ACTIVATED THE BONUS OFFER.
I ALSO COMPLAIN TO VODAFONE CARE, BUT NO ANY SOLUTION BY VODAFONE.
BHIMA ODEDRA
MOB.:-[protected]

I was charged late fees for my payments in time, and later they were waved off after i broke my head at the vodafone outlet and wasted two hours for their fault . I submitted my documents twice and have receipts for both . Second tiem the documents were submitted to lalit at vodafone store in hudco place, new delhi on 20 dec 2010. My services are still not restored till date . Customer service at [protected]@vodafone.in does not reply, They sleep on our e-mails ...there is no customer service . vodafone behaves as if managing the phone is the onlly thing we have to do all day ...!!!

Anurradha Ahuja
[protected]
[protected]@yahoo.com

Hi,

I am vodafone prepaid customer prakash([protected]) and i hv been getting some awful language sms from vodafone and when i called back on tht number my 45 rs were deducted fr a 27 sec call.

i would like vodafone to stop cheating customers by deducting there bal with crap msgs n false services this is very unethical.

regards
prakash

i am sugata paul and my mobile no. is[protected] as they deducted Rs26 as sms pack
without activating sms pack ispite of calling customers ther was no proper resonse they as hold

Vodafone — loss of balance

my name is Parul and my no. is [protected].i am very troble to vodaphone seavice. i have loss my account balance each and every time for without my use. this was going before one month ago.please help me.when was calling costomer care center they you are activated mamy name of services but realy i did not activated for any services.help me.

Vodafone is very bad network and not avilable custumer service


dharmender [protected]

I am veru frustated with vodafone. They play startegic games to earn money. I want to convery my account from postpaid to prepaid and they are keep on delaying it

Following are the sequence of Events

15th December 2010  submission of documents along with NOC from Matrix. The objective was to convert my number from Postpaid to prepaid. It was promised to me that the number would be converted to Vodafone by 18th and then you have to submit documents again . Finally your number would be converted maximum by 21st December 2010

19th December 2010 Vodafone customer care told me that that your enquiry is negative as your house was locked on 18th December 2010 Even though my house was opened on that day. They have booked for reenquiry

24th December 2010 Reenquiry was done on 24th December and the person promised me that the number would be converted to vodafone by 27th December (Monday)

26th December Vodafone customer care has no information regarding my number and told me to visit Vodafone store where i have submit my documents

27th December Visit the Vodafone store in okhla(Delhi) and Deepak has promised me that he will get back to me by Evening . I shall not be paying any further bills and no bill will come to my house as discussed


Regards

Harpreet Singh Dhir

[protected]