[Resolved]  Vodafone — improper deduction of balance

Dear sir/madam,

I activated a Vodafone Data Plan(Rs.850/- 3G, 6 GB) yesterday night. and today in the morning i was going through the daily offers by Vodafone by dialing *111*2*5#. where I found an offer of a Plan (Rs.5/-, 30 MB), I was happy and readily went for it, thinking that 30 MB will be added to my existing data balance.

i availed this offer, and by doing so my existing plan was deactivated.(Rs.850/- Gone).

During the activation of this Plan (Rs.5/- 2G, 30 MB), there was not a single confirmation or warning that my existing plan(Rs.850/- 3G, 6 GB) will be deactivated, which is exactly what happened.

Today form the morning i have called Vodafone Customer Care 5 times, and explained to the executives at all level about this. but their reply was that i should have known this before availing the offer.

My question is - How the hell was I supposed to know? After tiring explanation and reasoning, though they admitted that the problem was with their software, their reply was that they cannot restore my original 3G Plan, or refund my money(Rs.850/-). They gave me a Number([protected]), which was always busy.

Thank you for reading, and i hope for timely justice.

Sincerely,
Zaka.

i have been calling the customer care since 2 months to stop charging me random amts on my phone .......everyday i have been charged randon amts on my vodafone blackberry.....i have a plan of balackberry of rs 399 ......i have paid that amt but still i have been charged regularly an randomly certain amts......this has still not stopped ....i am tired of calling the customer care....i want refund of the random extra money charged to me and halt of improper balance deduction which has been taking place since a long ime



priyanka gupta
[protected]

My name is Amit kaushik and have a Vodafone no [protected] . I had recently taken the seconds plan with 150 rental a month. I had disconnected all services like 3G, Internet, international roaming etc. I wanted a facility of only incoming, outgoing and SMS. It was your customer care which had suggested this plan to me. In fact I was keen on a prepaid connection but being convinced by your people I went ahead with the plen. I had repeatedly ( atleast 3 to 4 times) confirmed about the disconnection of my Internet facilities which was time and again confirmed by your customer care. This month I have a bill of 2567.75 Rs. This is so shocking and moreover I was told that it included an Internet bill of around 1100 or so which is very absurd. When contacted your customer care, I was told that Internet services was not activated in my plan but was in my SIM which I fail to understand. I was confirmed not once but many times that Internet is not activated in my phone but I have been charged for it. I have been a Vodafone customer for years and did not expect this from you. Hoping for your early response and action. Thankyou

dear sir/madam
my mob.no.[protected] detection balance my number i will be not activate any plane but any time detection my balance.pl.stop the problem and maintain my problem pl. refund my balance.and solve problem.

Dear sir / madam,
Three days back I received a message telling that 35 rupees was deducted for Vodafone Mobile box office pack which I hadn't opted for. I want my money to be refunded. My number is [protected]. I don't want this to be repeated. Hoping for your early response and action. Thanks.

I am vodaphone prepaid customer & I have observed that money is getting cut for the services that I have never opted? My number is [protected]. I am a new customer to the Vodafone. so please reimburse my amount in order to develop faith towards ur company as early as possible

Hi, I Balaji with mobile num#[protected] migrated from post paid to prepaid. I didn't pay the bill as I wanted to migrate for which I had to visit store. When I visited store I've asked them to disconnect my connection immediately and give me prepaid sim. But they've given me the sim but said will active in 48 Hours and collected all dues till that time. Though I didn't use the present month as it was barred for 2 weeks, they've collected rental of 250+extra. 2 days later it's activated. Today I got a call from barred department from a person Swetha and informed I've to pay 200 extra for the service I've used for 2 days. She spoke to me rudely and didn't explain why the bill is generated after almost a month.

It appears vodafone reputation is good but local department who handle's vodafone service are cheating customer and not providing correct information.

my number post paid or pripaid

Hi my number [protected] . This Number pospaid or Prepaid Tell me ?

no network coverage

Dear sir we are facing the problem of no network coverage since more than 10 days in my area my address and no is: no:[protected] Krishna Chandra 64 B Binde niwas, lane no 21 RK block Jain road, Mohan garden New delhi-110059

need call history

My sim is with my friend and i cant ask it back as he came from NEtherlands andusing my sim. i wont get it vack till march. But i need to know call history details from Dec 2014 to feb 2015.pls help me

full detail of my no

please full detail my number incoming and outgoing calls

out going cl problem

my no is [protected] why is my account suspended ?? i can"t call eny one...for 2 days

Automatic subscription

I did not subscribe anything But my account was deducted when I called the customer care they said I was lying

call detail

Please send me outgoing & incoming call list as well as miss call list along with the time & date of call of mobile no. [protected] for last 1 month on my email ID [protected]@yahoo.com at the earliest.

Detect Balance

Sir, my name Ashish kumar gupta. my complaint in vadafone mobile network company because detect my mobile balance 5/- Repees at 11/11/2014 without any region so please give me my balance and my mobile no is [protected].

Plan has activated but the call charges are not reduced

I have Recharged with RC33 . The Plan is 40P/Min. I got confirmation message that my call cost from today is 40P/Min.But while making call my call is not applicable as the Plan.(My call cost is 1.5P/sec).

check incoming and outgoing call details

Please send me all October & November-2014 Incoming and outgoing call details. no. [protected]

Outgoing sms blocked .clear it

My Vodafone prepaid number [protected].Outgoing SMS blocked by TRAI. Please unblock it

Sir, I am Rethinasamy Ayyalu, Ph [protected]. Unauthorizedly the firm has infiltrated to my number and has put caller trune which i hate. i never gave permission to any firm to provide such facility. due to this whenever i am toping up my Sim the next moment the money is swapped down and left no money for call. such things amounting to fraud and need to legal action. can the firm understand and disconnect immediately the caller tune and pay back all those money stolen from the SIM. i want the company to say sorry for such misdeed. Thanking you