[Resolved]  Vodafone — improper deduction of balance

My name is Mary K. Kumar I am a vodophone customer I have received a call from vodophone that My caller tune has been activated and an amount of Rs. 30 has been deducted for the same. , I have not activated it . It tried to call vodophone customer care but there is no response.
I am planning to go to consumer grievance service. and discontinue the vodophone for my entire family.

hi.
i am from kolkata.
my complaint is an unusual one.
i am recieving unwanted abusive calls from a number (=[protected].
i would like you take care of my matter seriously.

i hope u will do the needfull.

regards,
arjita

Hi Everyone,

Vodafone is disgusting. I have just been charged for a caller tune that i have never activated and i did not ask for. When i call customer support their agents go about pressing all sorts of buttons and tells me "sir please dont press buttons on your phone". This guy has no idea i have a touchscreen phone without a keypad. I had a few of my friends call them at the same time and they are playing the same games. DISGUSTING. Thats all i can say. Having such a casual attitude towards your customers will only drive you out of business.

Regards,
May Vodafone go bankrupt very soon.

i am khast,
i have purchased vodafone number from your dealer shop on last month. my number is [protected]. he told me that i will get Rs. 1300 minutes free calls voda to voda.but now i did'nt get any free calls. when i called in customer care they told me that if i recharge with Rs. 100 whithin 24hrs. then i will get it. but in my card detail not mentioned any thing about it. so, my opinion about your all services are worng because your diff. -2 executive provide diff- detail. i am not satisfie with your details. although in your some card display the details that if you will recharge with Rs. 100 every month then u will get 50 rs. bonus talktime. even i also recharge Rs. 250 in month of december. all the information which provided by your executive your dealer are fully wrong.

I,Alok Kumar is a prepaid customer of vodafone([protected]). For last 3-4 months, Rs.49/- is being deducted from my A/c as an activation charge of BHAKTISAGAR service which i never opted for. Earlier I got confused that it might have been selected wrongly but this time it got deactivated and activated (both) automatically.
inspite of repeated calls to customer care, nothing has been done in my favour. I want to discontinue the connection. Will I get my rental charge back which was paid at the time of opening A/c?

Vodafone — My money was deducted twice

Sir,

My name is Md.Yusuf & my no is [protected] iin the month of jan i had called to my dad that time has my money deducetd so they have told me my money will be refunded at 19th jan at 6 PM but still now they have't refund my amount.

Regards,

Md.Yusuf

vodafone india IN HUBLI — My money has been deducted twice

My name is Md.Yusuf i have given complaint on regarding my money has deducetd twise i called to my dad on 16th jan 08 . they have given one complaint no also this is the compalint no[protected] & also they told me they recover my money on 19th jan 08 but still now they hav't given

Regards,

Md.Yusuf

I have two vodafone connection no-[protected] & [protected], Vodafone introduce new scheme in my phone no- [protected] every month since oct-07 and all time I requested to customer care and got refund but in 16 January bill I have received again the new scheme charges and after requesting to them they refused to refund the payment. I have write to [protected]@vodafone.com atleast 15 times from 21st January 2008 and they alloted complaint no.[protected] on 25th January since then nobody is responding even after so many reminders. Please help me out and refund me the amount. Please also take care of no new scheme will be applicable in my both the connection.

thnks

Deepak Bhatia

hutch/ vodafone- prepaid user — overcharging on outgoing call

dear sir/madam,
my mobile no. is:[protected].
i had recharged with rs. 597 for 1 year validity with all outgoing call @ rs. 1 per min. and was normal for some time after recharge. But later on it was deducted @ rs. 1.99 per min. and i complained on[protected] with complain no.[protected], on[protected] with complain no.[protected] and also on[protected] with complain no.[protected], but not resolved till today.
i request you to reimburse my extra rs. 70 which was deducted by system fault, so it should be credited as early as possible. Rs. 70 is not a big amount but it's a trust between a company and customer, otherwise it will force me to changeover to other compny.

one day i recived one msg from vodafone, "if i reccharge 91 rs i would get 100 rs of talk time" i rechared 2 times but instead of getting 100 rs i got only 74 rs i made a call to costomer care but they werent respond of my call.
vodafone simply making fooooooool to its costumer..
i request that take a further action against the company..
vicky...

Vodafone Prepaid — improper deduction from prepaid balance after activation of bonus 59

i ([protected] prepaid) sent one sms to 111 for activation of bonus 59. instead of deducting 59 rs from my prepaid account balance, 295 rs was deducted. kindly rectify the mistake

hi,

I am Amol .I am vodofone postpaid customer since September' 07.
That time onwards I am requesting them to increase my credit limit 1000/- to 2000/-. for that several time complain have been filed as well as I went to vodafone shop(in December’ 07) also they told , will get a call from vodafone within 48h but till now no out put. every month i need to do interim payment which spoil my time.



I have deactivated the caller tune option in 20th of Jan' 08 at 12:57 pm. deactivation message also I have received.

But in the Feb. bill the charge for caller tune has been added. In this regard it is my request to take the required action & refund the money.


Another thing is that it has become so tuff to talk to a customer care executive, tell the way, after calling 111 which option will help to talk the customer care executive.


Note :- In present Plan it is difficult to talk to any customer care executive so surely tell the option to talk them.

Regards,

Amol kumar

Mo N:- [protected].

Hello sir
I am the prepaid customer of vodafone.I was told by customer care that I will be getting a talk time of Rs.50 and validity of 30 days on recharge for Rs 99 , that is specially for me. But , when I recharged it on the same day itself that is 1238, I was shocked to see that , the talktime i got was Rs.10 inspite of Rs.50 and validity the same as 30 days.
Please look forward to this otherwise i am going to quit the services .
damn poor services you have....

Sumit
[protected]@rediff.com
[protected]

I TOO AM HAVING PROBLEMS WITH VODAFONE. ALTHOUGH I HAVE REGD. WITH THEM FOR - DO NOT CALL REGISTRY - I REGULARLY GET UNSOLICITED CALLS ESP. FROM BAJAJ INSURANCE. CANNOT GET THRU TO NODAL OFFICER, RAJESH SHETTY AS OPERATORS ARE EQUALLY UNHELPFUL.

WORST SERVICE PROVIDER AND AM PLANNING TO CHANGE

I TOTALLY AGREE THAT VODAFONE SERVICE IS GETTING FROM BAD TO WORSE.

IN SPITE OF REGISTERING FOR DO NOT DISTURB - I REGULARLY GET UNSOLICITED CALLS ESP. FROM BAJAJ INSURANCE. NODAL OFFICER, RAJESH SHETTY CANNOT BE CONTACTED IN SPITE OF SEVERAL PHONE CALLLS.

I have been trying to get in touch with a customer care executive, for the past 10 days, and have only managed a record of staying on line for a total period of 47 mins, at one point of time, and then disconnecting it in frustration....
guys, I dont know, how many executives are employed by vodafone, for customer care, but it seems I wont run out of my fingers counting them!!!
and I surely will run out of fingers making a list of complaints I got from the company though...
I requested for the GPRS service, through the sms they told me to send, may be, 3 months before, with no luck whatsoever so far...
Now I have started to notice, they have started deducting rs. 2/- from my account balance every day, for the past one month...even when iam maintaing a zero balance...I dont even know, what for Iam being charged... when I try to get in touch with some one, regarding it, I am being given personalized lessons in patience for freee!
Is there any way of dragging these guys to the consumer forum??
either way, VODAFONE STINKS big time...

To
Vodafone Essar Company
Zone office, Mohali

Dear sir this is Sushant Agrawal from Chandigarh, I purchased a postpaid connection ([protected]) of Hutch (now Vodafone) on 07th Feb 2008. I purchased that no. when one of your sales promoters at chandigarh named Deepak ([protected]) gave me a commitment to give me a CORP 150 plan in which 750 mins free in CUG and 200 local SMS are free. As yours is a well known company so I believe on his commitment and purchased that connection but after 10 days i got a call from Customer Care regarding the confirmation of my Plan which was not CORP 150 (750 mins free in CUG and 200 local SMS are free), but after 4-5 hours long process and consultation of Deepak the Customer Care person Confirm me the Plan CORP 150 (750 mins free in CUG and 200 local SMS are free). But on 16th Feb means on 10th day my outgoings are barred due to non-submission of Security deposit. When i contact Vodafone Center they told me to deposit Rs. 500/- as a Security deposit and said that a person comes at my address to confirm the residence address, but on the same day i was going on long leave so i told them what will happens in that situation they said your number will remain de-activated. So after return from my leave i contact the Vodafone Center on (10th March 2008) to submit the Security deposit they said you have to Submit it to the same person who gave you the SIM. I called the Deepak and his head (Gaurav Soi) but after 5 days hard work and continuous track the Deepak came on Friday (15th March 2008) and collect the deposit from me and gave a commitment that number will be activated atmost Monday. Today is Tuesday and number is still not activated and no one even their Head is ready to solve the Problem.

Meanwhile i got the bill for the Month of Feb 2008 which is also full of disputes but no one is looking into it. In short Vodafone is not ready to bother the Customer they are interested in making Customer Fool and Cheated. Now the Deepak said that he don't know the plan when he gave me the SIM and said that previously told thing (750 mins free in CUG and 200 local SMS are free) is not in the plan and they change for it. Sir such persons like Deepak are misguiding your customers I have no personal hatred towards that guy but being a reputed company these guys are not sending good message to your customers.


Thanks & Regards,
Sushant Agrawal
Office :[protected] Ext : 72436
Mob. : [protected]
Email : [protected]@sabercorp.com
www.sabercorp.com

i have just received my new sim, mobile no. [protected], but is not showing any connectivity after endtering the Panjim area today(21.03.08) at Goa.
pl. let me know the reason

hiii all,
recently ..i gotr a message that i will get full talktime on any of the chota recharges..but when i rcharged with 100 rs i just got 84 only, when i asked why it is so...they said we dnt no whether we sent u the message or not and u hv to come 2 the office ...who has the time...that 2 after wasting some 4 hrs over phone...

reallly their service is ridiculous...and they denied 2 register a complaint.

Sreekumar
[protected]

Respected sir
I am a student of Assam Agricultural University(Assam).During the month of january' 2008, I took a connection of vodafone in Channai, Tamilnadu.But I had lost that sim card in Bangalore, that is why I want to block that particular sim immediatly as soon as possible. I wiil greatfull to you if you take some action.

Yours faithfully, SIM NO.[protected]
Ashim Kalita. MOBILLE NO. [protected]
Assam Agricultural University Imsl No. [protected]
Jorhat-785013