[Resolved] Vodafone — Theft from phone balance | |
I was called by a customer service person from vodafone (Phone Number : +91 [protected]) on 11/6/2009 at 7:23 pm. He said that I have free internet access for a period of one month ( June 2009 ), he said it was a promotinal offer. I accessed internet for some time and checked for balance. It remained the same for two to three days.My phone balance was Rs.35.50. After two days I recharged my phone with Rs.100. Now all of a sudden my account has become Rs -28.00. I havent used the vodafone live website because the customer care person said that if anything is downloaded from that website, it would be charged. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I dont know how to edit the complain that I wrote. I emailed the customer care person and told my problem. He called me and told that he could do nothing to bring back my balance. I then had to email the nodal officer. The nodal officer understood the problem and solved it overnight. Yesterday when I checked my balance it was 93.50. The balance was restored to the same position where it was before I used the FREE internet. Vodafone do need its customers. And they are indeed careful. It took almost a week for an answer. But finally the problem was solved. So there is one more happy customer for Vodafone.
xfzbsd
I had this number call me too. She was rude and hung up on me. I better check my balance. Thank you
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