Vodafone India Complaints & Reviews

On 5-June-2009 at 7 PM two people came to my home saying that they are from Vodafone Corporate Office, Lower Parel. They showed there Global Direct, (associate of Vodafone) identity cards. There name were Ms. Simran Chopra and Ms. Sweta Singh. They asked me for my itemised bill and suggested me a new tariff plan to reduce the monthly billing amount. To change this plan they asked for Rs. 1200/- as a processing fee. I paid them Rs.1200/- in cash. They gave me a slip of the vodafone form as receipt. They said that you will receive a call from customer care for confirmation of plan at 9 PM in the evening and in next billing cycle your new plan will get activate. I didn't receive any confirmation call.


In this regard, I visited vodafone Mulund West Store but they are not taking any responsibility. They also mentioned that these girls are not from Global Direct office.

Kindly request to help

Thanking you,

Regards,

Ketan Lodaya
Cell: [protected]

PLS STOP ALL THIS FAKE SMS. HOW COULD VODAFONE IS ALLOW TO SEND THE SMS.VODAFONE SHOULD TAKE CARE OF SUCH KIND OF FAKE SMS AND MAILS


TELECOMMUNICATIONS.
Claims Department - O2 Promotions
260 Bath Road, Slough, Berkshire SL1 4DX - United Kingdom
Tel: +44 [protected]/ Fax: + 44 [protected]






ATTENTION: DIPAWNITA DUTTA,


We received your e-mail regarding winning notification sent to you earlier by our Awards Department. Please be informed, the 2009 Award of O2TELECOMS is no doubt 'rather a momentous achievement in the chequered history of this Organization. All participants were selected randomly from World Wide Webs through computer draw system. Phone numbers were extracted from over 170, 287 Companies and 454, 980, 476 Web-sites for this winning coupon draw. This promotion is part of our financial empowerment program to individuals and companies for 2009 Award Promotions.

After due confirmation of your mobile number: which subsequently won you five hundred thousand Great Britain Pounds (£500, 000.00 GBP) organized by O2TELECOMMUNICATIONS company; your prize claim has been approved and processing of payment will commence by our remitting department upon identification of whom payment is made to.

You are further advised to identify yourself by sending a valid copy of your *identification either driver's license, international passport, working ID or voter's card via e-mail attachment: [protected]@live.com for quick approval of your prize payment by our remitting department.

Note, payment can be made to you - via swift telegraphic bank transfer which requires your *full banking details for successful bank transfer into your account within (24) hours or payment can be made to via certified cashier's cheque which requires your *full current residing address for accurate delivery of prize cheque to your address within (48) hours. You are further advised to inform us with *full details, method of payment you want to receive your won prize-money.

congratulations once again being one of the lucky winners.

Thank you,




Dr. Mathew Ralph,

{Claims Department}

Dear,

I am using a vodafone (hutch) postpaid connection since 2007. My number is [protected]. On 6th of june i went to vodafone store, kamla nagar to change my connection from postpaid to prepaid, but got to know that my plan will change from 10th of that month. I was told to come there by 11th or 12th of june for the change. On 12th afternoon i went to store for the change but i was convinced by Mr.Ashish Arora to retain it as postpaid connection with zero rental plan by paying rs499/-. After negotiating they came down to rs350/- after a discount of rs150/-. According to them my plan would have been changed in next three days i.e. till 15th or 16th of june. So that same day i gave request for change of plan and cancellation of clip for which there was a rent of rs49/- because there was no point o[censored]sing that service (clip) for me. But that service (cancellation of clip) was executed within hours but change of plan is still pending. WHY IS IT SO.???



KANTA CHHABRA
Relatioonship number 1.17069548

Dear Sir,

My name is Virendra from Bardoli, Dist : Surat (Gujarat). My complaints is that our sub broker names Jignesh patel who are work in sub broker in main vodafone dealer in Bardoli city. So that all near bardoli area 's agent can take a e-topup balance from that man.
Than in Nov-2008 i can give him Rs. 15000 than he passed out sum of 10000 of balance on my phone than i can buy sim card of 1000 after he asked me that rest of 4000 i can passed tomorrow because of his limit. i said ok. and i can take receipt also of Rs. 15000. and than to still date he or dealer not give me e-topup or my money back.
so please sir help me for my this type of problem.
my mobile no is [protected]. if any question so please contact me any time.

Thanking You.

dear sir,

my name is c.h.prabhakar, my no is [protected] i using postpaid connection in vodapone, i want details of my bill, how to check in the web, give metails...and password and planing of my no. plz give these details ...thanking u

Hi my name is Sachin Chandran, resident of Pune, Maharashtra. I was really appalled to find that even big players like Vodafone can get in to cheap tricks to get new customer.
I was happily hooked on to my Airtel network for 2yrears – absolutely no complaints. One day I came across a sales representative from Vodafone for corporate offers in my office building in ICC trade tower, Senapati Bapat Road, named Vinayak – PHONE number [protected]. This particular person told me about a corporate offer where I can get two SIM cards with inter calling free. I was really thrilled to hear this offer without realizing it was just bait.
I got two sim cards on same day only with sim numbers – H1 A[protected] and H1 A[protected].
Now almost 8 days have passed and in spite of my numerous requests and calls to their representative and call centers only one of my two numbers, H1 A[protected], got activated.
The lame excuse which I hear when I talk to the representative I got SIM cards from is that the Vodafone requires a cancelled cheque and have a sign a form which gives them authority to auto detect money from my account to pay the bill.
I find it completely ridiculous especially when I was kept in dark when I availed this offer. What I understand is that they should have informed me when I wanted to avail the offer. And if there were gaps in my understanding of their terms and conditions, which honestly I really don’t believe, why one of my two numbers got activated? Wasn’t it a bait to force a person to use their services? I never wanted a single number from Vodafone, my area of interest to change from my area of comfort – Airtel was just free inter - calling between two numbers.
When I requested Vodafone people to give the reason for not activating my number in written they simply refuted which again explains the foul play.
I enquired this with my colleagues and found out that it is Vodafone’s common way to fool people.
As promised I should have got both my numbers activated on same day .I have got myself in to a huge trouble and mental trauma as I have already surrendered my Airtel number and now these Vodafone people have literally trapped me with no option but to use their services.
Through this column I would like to tell this to fellow members of this forum never trust Vodafone and their promises. They are trying to use cheap tricks to achieve their targets.
I would certainly request responsible people from Vodafone to look in to this issue and bring justice to this incident.

Hi,

One fine day my old Hutch sim card registration has been cancelled, when I approached customer care they asked me to buy a new Vodafone sim paying 99 Rs.

Vodafone company has really gone mad, if the want to upgrade the sim, they should provide free of cost.

Asking me to pay is really non-sense.

Chandana Siri

we are applying for disconnection of vodafone mobile numbers for last three months and i have requested them hundred times that please disconnect the numbers but they are not bothering us, they are just demanding a new thing every time bills are being raised for the mean months and we are paying like fools...
i was mailing them with the mail trail and they just delete the whole mail trail and saying that please tell us the numbers which are to be disconnected
they are giving the worst customer care services.

The Following is the Letter which was written by me to Them, it has all the details of the complain and problems faced by me. i am not sure how many of people have faced this problem but its really stupid and immature on the part of Vodafone to act in such a manner.


Dear Ms. Suvarna S,
I am Ashish Gandhi, Vodafone Number, 98XXXXXXXX.

As per my request and complain, as in the following email sent to you on 30th May, I got a good response from YOUR team. But what I really don’t understand is why does the matter have to come to you and not get solved beforehand at the callcentre level? and if they are so incopetant, why are they even answering our calls? It was a simple request to get me out of Plan A and put me in Plan B.

Anyways, based on our conversation, I had already faxed the document to Vodafone on the number provided by Vodafone. And I believe the same is also received by the Vodafone. The letter which was sent, stated very clearly that I would like to discontinue my number from the Vodafone family plan and I would like to change it to an individual number with the Plan 199 Activated and the personal details which need to be changed, with all the details mentioned in the letter.

I have also got some guy coming from Vodafone to my place for verification and verified all the information about my location my business and my personal details. After doing so, Today my Vodafone number is discontinued. WHY? Because the executive told me that there had been a request from XXXX XXXX about disconnection. now I really don’t know when this request was received but as I had spoken with one of your executive a week back (approximately), I had learnt that my Plan had already changed to 199 and I was an individual now and my communication address is as mentioned in my personal details and mentioned below at the end of my letter in this email (if you would need that).

Now in this case, I am not sure where the goof is up but this is not really helping me in any case. I thought Vodafone is a good brand but it seems that there are too many problems in the management or service delivery of the same. There is no coordination between the departments and I have been suffering because of that.

Vodafone will JUST SAY that we are sorry for inconvenience BUT what about the actual effects of inconvenience onto the customer? The customers are never repaid on the same. There is no compensation or anything offered. (though we are not hungry for compensation but when there is a goo[censored]p from your side, we are still paying our monthly rental, we are still paying everything that you show us on the bill, but what do you do for making sure that we are happy and if there has been an error from your side, what do you do to make sure that we are given some benefits so that we feel that you are not a fraud or a cheat? NOTHING)

I will tell you where the goo[censored]p here is. If I already spoke to Vodafone on my plan and on my details and I got a confirmation from the executive saying that my address has been changed and needs to be verified and etc … the verification executive comes to my place and verifies the details and after that on SOMEONE ELSE’s INSTRUCTIONS, MY Vodafone CONNECTION is DISCONTINUED?

If I am already an individual in Vodafone records, why am I still dependent on SOMEONE ELSE’s actions? Who is XXXX XXXXX? Well, she was my boss in my previous organization. I am out of that organization and I will not want her controlling my account at Vodafone. NOW THAT’S EXACTLY WHY I GOT MYSELF OUT OF THAT FAMIY PLAN. But still it seems that her reference works??? WOW! What do I say this service of Vodafone?

I do not want her actions working on my number as I would like my individuality. When I have asked my plan to be changed I had made it very clear that my identity would need to be individual and I would like the contact details and etc to be of mine and no one else’s. And to make things very clear, I will mention it here that I DO NOT wants her information in my alternate details also and I want to make sure that no one can alter my details BUT ME.

I would also like Vodafone to send me the scanned copy of the FAX which was sent to Vodafone from XXXXX XXXXX for change of plan as it was FAXED RIGHT IN FRONT OF ME and I have the Copy of the same. I would like to see and compare the 2 Documents. I would also like to know how Vodafone is going to compensate me with this entire issue as I have been through a real hassling time throughout the period because of the incapability of the Vodafone Executives and Vodafone Infrastructure. My phone is going to sound discontinued for next 72 Hours (as Vodafone Executive Mentioned) do you have any idea how it will sound to my business associates? Do you know how much it can hamper my business? Do you know how much it can hamper my Image in the circle? I really don’t see Vodafone Understanding all these aspect before acting on anything and any request. On the Phone, Vodafone sounds professional and wouldn’t even utter a word till the time the proper details are not provided to them, how can they just act on a letter from someone who is NO MORE associated with A PARTICULAR Number? Who has NO MORE Authority to modify or even know any of the information about that number?

I would definitely like the answers of my questions and I would also like to know that HAPPY TO HELP is NOT really helping me, what is Vodafone going to do about it?

Thank You and Best Regards,
Ashish Gandhi



My Previous mail to them was as below,

Dear Ms. Suvarna S,

I have a problem with my Vodafone Number.
I am Ashish Gandhi, Vodafone Number, 98XXXXXXXX.

I have made a request to Vodafone multiple time within last 1 year time period about the following system, and i see no change at all. Today i am not even sure if the call and the suggestions which i had given were actually passed on to the higher authority or not. In any case, following is my issue. Please let me know what can you do for me on the same.

I have a Mobile connection with Vodafone with my current number from approximately 5 years now. From last 2 ½ years i have been with this company who has added me into their family plan. Because of which, my identity is now no more valid, if i have to make any changes in the billing system or even for silly services like gprs enabling i have to use their identity and not mine. This system of Vodafone is really weird because i can not know the personal details of my boss, like his residential address and his date of birth etc ...

But all the executives expect me to know that and i cannot really do anything till the time they don’t give me their details. I had made a suggestion that it should not be this way. I should have my personal identity intact and Vodafone should be talking to me on my personal info and not my boss’s personal info. Yes i do understand that there would be a security issue in this case, but than have a reference number which can be common between everyone so that i don’t have to know the personal details of my boss or anyone in the group. Only people with that reference number would be allowed to take whichever action they want ONLY on their number. ONLY the owner of the family plan would be allowed to modify and change everything on any number within the group.

This was my suggestion and still there is no progress on this. I am still facing a major problem communicating through the Customer Service. And i am sorry to say. Today my call was attended by a lady and she was really not HAPPY TO HELP me. I wonder if this HAPPY TO HELP slogan is actually true or its just a show off. if it is so difficult for your team to understand a problem (even after someone pointing it out) please let me know, i wouldn't mind becoming your IT & Systems Consultant for FREE ... i will look into all the systems that you are currently using and i would make sure that i give you good amount of Add Ons (which would ACTUALLY HELP your customers) after my analysis. :)

Anyways, my problem is that i would like to get out of this family plan, and i would like it to be done real soon. Please guide me through the process of the same and please make sure that all the formalities are done by next Thursday. (interesting this is that someone told my manager that i will have to disconnect my number as you(Vodafone) cannot take me out of the Family Plan. Now tell me something, you really are willing to lose a customer over this stupid plans and terms of yours? Well ... think over it and let me know.)

Thank You and Best Regards,
Ashish Gandhi

Sir,
I am Mr. Shashidhara K working for DRDO. I applied for a Vadafone postpaid cell phone connection of vadafone. I submitted my application at Nitin Collections, Kalyan. I gave my govt. residance allotment letter as my address proof. But the same wa rejected by the vadafone authority. They were asking for ration card, telephone bill, water bill or bank pass book. I have bank pass book and telephone bill. I am not ready to sumitt them as the proof because all of them are given based on the govt. residance allotment letter as the address proof. So how the proofs the are asked proofs that are given based on the rejected govt. residance allotment letter can be a address proof for the post paid connection. Hope I will get some clarification in this regard.
Thanking you,
Shashidhara K

I am holding a Vodafone postpaid connection vide no. [protected]...my service provider is vodafone UP (w)...when i had taken a plan Rs333 rental, they told me that i'll get 666 minutes free on my local calls.
but when my bill of the month 17.03.09 to 17.04.09 was generated, i was charged Rs.281 for my local calls.Although after making lots of complains this amount was deducted from my next bill but taxes of that amount was not deducted...
this problem dint lasts here itself, because again in my next bill, i.e 17.04.09 to 17.05.09 they charged me Rs.245 for my local calls. And when this time i approached to the Chakrata Road (dehradun) vodafone store, they told me that in my plan the 666 free minutes were only against vodafone number, not against the other number. so i again contacted the customer care and lodged my complain with the reference no.[protected]...but none of their employees try to contact me and hencre forcefully i was forced to pay that amount of Rs.245 with taxes.
So kindly look after my complain and please take a action against vodafone.i am really been mentally and physically tortured by this organization.

I have recharged with Rs.100/- today mornring (15/6/09) but till now (3.15pm) I did not get it refilled. When I complained at around 12 noon, a lady at the customer care centre assured me that in an hour time I would get the amount recharged. When even at 3 pm it was not done I complained again and they told me that their system shows that I have got the recharge. I do not know how to prove that the same is not done.

Please note that if the same was done I would not have wasted my time for Rs.100/-.

sir, I am using Vodafone postpaid connection Number-[protected] wef 11/04/2007 on 21/03/2009 i requested Vodafone Store Karolbagh for change of my address with rent agreement but nothing is done again on 02/06/2009 i repeated request on net on 05/06/2009 which is in their record as per Mr Diwaker-Customer care executive whom i spoken on 14/06/2009 at 10.15 PM But nothing has been done so far.Further the same day i spoken to another executive Mr Sikender over phone on cutomer care number
This fellow was very rude to me and do not know how to talk or behave with customer over phone being a customer care executive.I have many complains in my bills but he (Mr Sikender) neither gave me any proper response but forcing me every time that vodafone never do this it is your (i.e mine) fault. I am enclosing you my complains in details which is more understandable to you They keep on adding new charges in bill without intimating their customer also they send wrong bills Due to bad network also the customer is charged several times for one numbers Why for these all things customer should suffer. and when a customer wants to clarify any thing from vadafone is it not the duty of them to given us details of services that when i have started and for what i have been billed ? If the customer do not have this right from Vodafone i feel they should not mis inform or mis guide their customer.
I feel you will look in to the matter and do the need ful as to why this is happening with vodafone for delay in change of address a customer can not do anything to them but non receipt of bill and delay in payments vadafone has all the right to disconnect the facility and levy the late payment charges. This is realy very rediculous and not justified.

i want to know about [protected] this number .send me email on my id .

Hi

On 13 June 2009 I was repeatedly asking for help between 1100 PM and 1200 PM at the customer care number on 111.

However none of your customer care officers registered my complaint.

I called the number 111 four times, but at each instant the officer put the phone down.

I also requested to talk to the manager or person incharge, giving the reason, but again the line was abruptly cut. No one took down the complaint or actually helped me understand why my credit limit was suddenly decreased from Rs 7000 to Rs 900 ? I have always paid my bills before time.

If only you can help me understand what is the problem with your staff and customer care ? You have big advertising campaigns running and saying - Happy to Help.

Have you actually tried to find out if you do really help customers ?

I am very disappointed in your services and way the cutomers are handled.

Can you tell me why your customer care officers did not co-operate ? Can you find out all the recordings of the conversations that happened between me and your customer care staff ? Can you replay those audio recordings and find out what is the real problem ?


Tejas

SIR,
I am wanted to know about two vodafone nombers. because from my land line no. lots of calls made on this nombers . i am regurelly trying to contect these no. but these no. are always swiched off. so please give me a detail of this two no.
[protected]
[protected]
please take action and give me reply on my email ID

To,

The Manager,
Customer Service,
Vodafone Essar Limited,
2nd Floor, Skyline Icon,
Andheri Kurla Road,
Marol Naka, Near Mittal Industrial Estate,
Andheri East,
Mumbai 400059

Ref:
Mobile Phone No.: [protected]
Relationship number: 1.00936504
No. of contracts 10

This is to inform you that the above mentioned phone, has been disconnected by yourselves.
This action was taken by you, without giving due notice or consideration.
This has led to a serious dis-convenience, and loss of reputation and business for us.
We have spoken to your representatives on the assistance number provided by you.
We have been given to understand that some of the documents that were submitted by us were, misplaced or lost by your representatives.
However, your company has decided to penalize us with this high-handed action.
The people who call us are given an impression that the telephone has been "Temporarily Disconnected".
This is normally interpreted by anybody as though the payments towards this, may have not been made, leading to a loss of reputation for us.

1. In case you are not aware:

1.1 The above Telephone connection was activated years back, after we had submitted due papers and documents.

1.2 The payments due towards the above telephone connection are all settled, as per their respective due dates.

1.3 We have not been given any written information, that explains, the reasons of your action.

2. We would like to know:

2.1 Why should this not be treated as a matter of breach of trust?

2.2 Why we should not consider this as a matter to be referred to the Consumer Redressal Forums?

2.3 What have you done with the documents that were previously submitted by us?

2.4 Why was the Telephone activated, if the previously submitted documents were inadequate?

2.5 Is this your standard operating procedure, or we have been singularly meted out this treatment, if so why?

2.6 As an effect of the current experience, should anybody not officially state that:

2.6.1 Vodafone does not consider itself responsible for any conveniences provided to its subscribers.

2.6.2 Vodafone is not responsible for the quality of services derived by its subscribers.

2.6.3 Vodafone has no regard for the contracts or documents signed and exchanged with its representatives.


3. Until the time we have been given due redressal,

3.1 We shall continue to deduct Rs. 1.00 per minute, towards non-service, of a paid subscription.

3.2 The amount will be calculated from the time the phone was disconnected by you until the time it has been restored, alongwith due redressals.

3.3 This deduction will be adjusted along-with the payments made towards our bills, bearing the above relationship number.

Dear Sirs,

I would like to bring to your kind attention some of the SMS contests that are being aired on TV during cricket matches. I feel in most of these contests, they never show the winners & tempting the customers to participate in these contests. As you know most of these SMS costs about Rs. 3 per SMS. But it is indeed a matter of concern that the organisers of these contests never declare the winners especially the contests that are being aired on Aaj Tak TV news channel on other mediums as well.

Also I would like to bring to your kind notice about an SMS which is frequently coming to my cell phone these days even at mid night from a number 53776. It starts with LOOT followed with contests details. It is really irritating to get an SMS in the mid night that too at 1:00 a.m. Because of this I've to put my cell phone on silent mode these days. I have taken up this matter with Vodafone but they told me that this problem will be resolved by 1st of July'09. In that case, there is no point in resolving this issue because by that time this cricket tournament will be over & I wont get any SMS after that.

I feel these contests should be transparent & it is the responsibility of these contest organisers to show the winners with evidence.

Can you please look into these above matters and take necessary action against the culprits.

Thanking you,

Yours faithfully,

Baiju Menon

dear ceo,

this is my last complaint to u that ur customer care service is the worst in the world. i had complaint so many time to stop promotional sms in my m number and every time they lodge the complaint but on action taken yet. my m no is [protected] and my complaint no is [protected] on 7 june 09. the massages come from 53776 loot: cp4: loads of big hitters playing.how many sixes hit?? a : 0-6; b:7-10;c:10.sms cp4 (option) to 53776.e.g.cp4 a to choose 0-6. win 5pts.rs3/sms. sender53776 massage centre [protected]. these type of massages come in bulk daily. how can they send me sms without my permmison. this a very bad impression o[censored]r company.this is my last complaint to u sir otherwise i will disconecet it and u will lose a good business from me.

ihave got a message on 26-3-09 stating, you have wom GBP5000000 in 2009 on going(02TELECOMS) int'l mobile draws in UK. to claim Dr. Steve mark on [protected] or [protected]@live.com what is this i have no idea for this please help me