Vodafone India Complaints & Reviews

Hi,
This is D.D Sekhar. Iam having Post paid Connection with phone No. is [protected].In the aprial month i requested the staff of Panjagutta Vodafone store to change my address .They said me that in the next month bill, you will get the New address bill.After one month i had again given complaint near HimayatNagar Vodafone Store, He said the next month your bill will be received.The complaint date is 22-may-2009.But till now i had not received my bill today. 2 or 3 days back one girl named Sudha from Vodafone Store, Varun Towers, Begumpet has called me to pay the bill, then i told her that i had not received the bill.she said that she will send the bill with in 2 days. So once again iam giving written complaint please send me the bill (Hard Copy) to my changed address soon.Untill i receive the Bill statement to my address, iam supposed to pay the Bill & i was not responsible to the Late fee.

With regards,
D.D Sekhar

Facts of the Case

1. I am having Vodafone number [protected] since it was Command and then rechristened to Hutch and then Vodafone for about 9 years. Prior to that I had [protected] since 1996 or so.
2. I am faithful and loyal customer of Vodafone
3. There is no delay payment since inception except on one or two occasion because of me on Holiday / Tour out of Calcutta.
4. During my tenure I have changed plans several time on the advise of Customer Care Executive. Ofcouse, decision to change was always mine.
5. On October 27, 2007 I changed to Present plan ? Plan 2499 of Vodafone where in following facilities was offered to me, also mentioned in the mail annexed herewith name :?Change of Plan ? [protected]? in the attachment.
?On discussion with Ms.Neha, your Customer Care Executive, I request to change my present plan to Rs.2, 4499/- plan where I have been offered all value added services free like 4000 minutes local call free to any phone M+LL, 2000 minutes free for STD to all phones M+LL, 5000 SMS free to any place in India besides all other value added service available at your end free like itemised billing, CLIP, Voice Mail, GPRS including surfing charges, missed call alerts etc. etc. I THEREFORE REQUEST YOU TO CHANGE MY PLAN IMMEDIATELY AND ALSO ENSURE THAT NO EXTRA BILLING IS CHARGED TO ME FOR SUCH CHANGEOVER. I AM DOING CHANGE OVER FOR REDUCING THE BILL AND NOT FOR INCREASING THE BILL. ?
6. At the time of opting this plan, I was given clear understanding that I will be charged at normal rate for any usage beyond 4000 minutes local call, 1000 minutes of STD Calls and 5000 SMS.
7. I was also informed that all value added services like Itemised Billing, CLIP, Voice Mail, GPRS surfing charges, Missed Call alerts etc. etc. will be free of charges to me.
8. All on a sudden, one day I got SMS that all concall charges will be charged at normal rates and I started receiving the bills for concall charges.
9. On my representation that Company can not suo moto make any changes in the plan which affects me financially adversely to me, besides the fact that any concall charges minutes utilization is well within overall limit of local 4000 minutes and STD 1000 minutes, Company reversed all charges.
10. However billing with concall charges continued and consistently I made them my stand clear that I should not be billed this charges which initially I was assured that matter will be looked into and later on I was told that they have made policy decision to charge concall charges at normal rates for every one.
11. I repeatedly informed them about my non acceptance of these charges by mail, verbal communications as well as SMS and gave them option to disconnect my connection if they don?t agree to my viewpoint, but I am not going to pay concall charges.
12. Now they have taken decision that they will continue to charge the concall charges and also If I don?t pay the dues then they will terminate my connection.

Query

13. I have specific query that the minutes utilized with two persons on concall will be treated as local minutes utilization or not?. E.g. If I talk 4 minutes with Mr. A & Mr. B in concall, will the 8 minutes (adding two times four minutes) will be treated as local minutes or not?.
14. Besides If Mr. A has made me a call ( I am recipient of the call) and I am making call to Mr. B and making conference with A & B for four minutes . How many minutes will be treated as local minutes and whether this call will be treated as Con Call.

I request you to kindly look in the matter and ensure that justice prevails and loyal customer like me are not harassed. It is not a matter of 100 to 200 rupees per month for payment of concall charges per month, which I can easily afford as in the past I had paid Rs.4000/- or even more per month for a long period. It is a matter of principle and ethics. Such a large multinational corporation can not dictate any terms as per their whim retrospectively in utter disregards to the promises made ? suo moto. If they decide, it should be for new customers taking such plan from the date decision is taken and making Customer aware of implication of this decision.

I am also attaching last mail received from Vodafone for your perusal and decision.

Rest of the in between mail / corrspondance etc. will be produced before you in case need arises.

Prayer

In the mean time I pray before your goodself to direct the Company not to disconnect / terminate my connection till
1) decision is taken from your end and
2) reply to my query mentioned above is given in this matter,
under intimation to me.

With regards
Ashok K.V.Shah

I have sent this mail to Ms. Dola - nodal officer, who has declined to do any thing in the matter citing TRAI Guideline.

I request you to kindly let me know, where I stand in the matter.

Hi,

I have relocated from Bangalore to Hyderabad so I want to surrender my vodafone postpaid connection.
My number is [protected].

Can I transfer the number to my sister in law who will be studying from Bangalore.

Please help me out.

Regards,
Atoshi Chakraborty
[protected]

Respected Sir,
I am Bagga Singh From Sirsa ( Haryana ) I have a mobile connection of Vodafone compeny.My mobile number is [protected] ( 29 may 2009) on 3 pm. I was call with customercare Number [protected] of mohali about recharge coupon. After call on customer care i received a sms ' i[censored] satasfied this customercare write yes/No.and send it 6789.
I wrote 'No' and send it 6789. After 5 minuts I received an abused sms on my Mobile from customercare ([protected]) is given below:-

''Saale+kute no likh kar kyun bheja ab tera no band"

I call on customercare's senior officer about this but he ignor this matter.

Sir, plz tell me what can i do against vodafone costomercare by consumercourt.


Bagga Singh
Jr. Sub-Editor Sachkahoon. Newspaper from Sirsa
[protected][protected][protected]
Shah Satnampura Room No.C-26
Near Dera Sacha Sauda, Sirsa
M.[protected]

It is very unfortunate to write this kind of a feedback from an old Vodafone customer. Vodafone has launched a very cheap way of earning money. This scheme is called Vodafone Tuesdays. They display good offers on their site and ask customers to call. When you call them, these offers are never displayed for you to select. As a result paying them 3 rupees a min raises your bill to the amount of minutes you wait for your offer to be said out during the call. Read out more to know what happend with me.

I met Vodafone guys (at DLF Cybergreens Gurgaon) at a kiosk set by for promoting Vodafone Tuesdays offers. I registered myself with them and also asked them for the process. They asked me to call a number 56777 and look for available offers. I wanted to have food offers from Pizza hut, Dominos or KFC. I dialled the number and waited for good odd 30 mins for any of the above said offers but when none of them appeared, I disconnected. The only point I have to say is that how come Vodafone site displayed all these offers when they were never offered during 30 mins of call. Either the site was not updated or the software that gives these offers was not in sync with your vodaphone site.

I must say that this was a very cheap way of duping thecustomers. Hope some one hears me out and refunds my money.

On top of that below was a stupid mail responded by customer care:

Dear Mr. Bachhal,

Thank you for your e-mail dated 23/06/09 regarding the call charges clarification on your Vodafone mobile number 9999XXXXX..

We sincerely regret the inconvenience caused to you.

We would like to inform you that the call charges on 56777 is 3Rs./min for your Vodafone number. We regret for mispresented information. Hence, we would not be able to reverse the charges for the same.

Looking forward to providing you with the best of our services at all times.

We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.


Happy to help,

Devendra Singh

Vodafone Care
[protected][protected][protected][protected]
Its realy funny to see that vodafone has real dumb customer care that do not apply there brain before responding. The guy admits that there was a misrepresentation of information but says "Hence we will not be able to refund..." ...
Please do not use this offer and stay safe...

I srinivas mailaram my mobile no is [protected] n have been with vodafone for 2years n
my account was suspended on 20th june 2009 at arround 8am, with out intimating me through even message . i consulted vodastore at musaram bagh and himayath nagar in hyderabad. submitted my documents again on 20th june 2009 at himayath nagar voda store at 6:30 pm. i made call to voda customer care took complaint number [protected], no one solved n not given explanation to me and responce was not good and gave me fake information.I'm un happy with dis net work .so plz take a legal action against voda prepaid service.plz solve my problem as soon as possible.2

MY NEW NO IS [protected] i hav forgotten my old no pls tel my old no
and
i would like to know my voda phone bill summary for previous months.

jan 2008, feb 2008 april 2008, may 2008, , june 2008, dec 2008 and jan 2009 and june 2009
bill summaries.

that im feeling some extra amount i hav paid.and pls tel how much you will charge for that service.

regards,
bhadraiah

Hi,

As per Vodafone Mumbai's latest competetion - Pre due date competition, I tried & entered the contest by paying my bill before the due date (7 days earlier).

As per the competition rules, I am supposed to sent a SMS as follows:

“PDD I prefer paying my bills before due date as …….***
SMS to toll free number: “4044”

This SMS does not get delivered, neither do you receive any confirmation after that.

I have read the terms & conditions of this contest & only in the terms they have specified to send message to the said number - 4044.

I feel that Vodafone is only cheating their customers & in actual, there is no such offer!

Sir,

This is Prashant Gala using your Vodafone Post paid number[protected] from the year 2005.I want to Complaint about the Fact that Vodafone Customer Care Department is very much a hopeless Department.I had gone to make a Payment of Vodafone Bill of Rs 2660 on 9th September 2007 through my Debit Card. Due to some technical reasons the Debit Card Machine haulted my Transaction & due to this i asked the Vodafone executive not to swipe my Debit Card again but he didnt listen to me & said sir there is no problem in our machine dont worry nothing wrong would happen. Due to his assuarance i signed the Confirmation Slip & walked out of the Vodafone store. Next day when i went to my ATM Centre to withdraw some money there was hardly any Balance left in my account & the reason behind it was that my Debit Card got swiped Twice with the amount of Rs 2660 on the Day of Transaction. When i visited that Vodafone Store again the executive refused to Credit me back that extra amount which was swiped twice, despite of showing him my Bank Account Statement in which it was clearly showing the amount getting swiped twice.Then i again went to my Bank & cross confirmed it with them but they said the amount had already being debited from account & they couldnt help me more in this. Sir now when almost Two years have been passed out fighting with Vodafone, Complaining with them several times i've come here for justice & i hope you will definately help me & look into this matter asap. I hope i would get the Credit back as it is not a small amount & it really matters to me as am a only Bread Earner to my family.

Thanking You,

Prashant Gala
[protected].

Respected sir,
it is submitted that fi received a call from vodafone customer on my no. [protected]. they are giving me new connection with the no. [protected]. i paid rs.250 for it. and take the sim. but after then i received another call they are giving that we an't give u that no.([protected]). this is very wrong commitment and shows company cheating peoples on behalf of some good numbers. i am really facing problems. if possible kindly help me to give the particular nubmer. i attached some document regarding this.


Amit kumar ( [protected] ) gurgaon

I wanted to trace an unknown call from following number: [protected]

Hi,

I have been trying to register online one vodafone.in with my postpaid account number [protected] but to no avail. I did this twice, I even got my password but when i tried registering my account said de-activated, I tried again but the website's enter button wont work!

Then I called customer care who registered on my behalf, I received my password. But now, when I try registering again, I provide my security answer that the customer care rep gave me, after dis again the enter button doesn't work on the site and there is no response. Such a huge company and can't have a functional website????

Registering on airtel site is sooo simple!!! on vodafone, first step is online, den call customer care, then receive sms and then again register wid password smsed to you online. Some ten steps in various mediums involved!!!

Simrat

Dear sir,

I had a vodafone postpaid connection in january which i cancelled in April. I didnt got any postpaid bills on my correspondence address. I paid 2 months bill, when i got my due bill amount as a messege from vodafone. i lodged a complaint with them for providing me with the postpaid bill. and since i didnt got the bill still at my address, i witheld the due amount for march. i told them then also that i will pay my bill only when i get all the bills. they said they will be sending all the bills to my address. but since then, i havent got any bill from them, and not even a single call or reply from them. yesterday i have got a notice from the companies lawyer that i MUST pay the bill within 7 days or else legal action will be taken against me. but i cant pay my bills as i dont know how much i spend or where i spent all that usage of my vodafone bill.
please help me in this regard.

Thanks
Durgesh Dwivedi
Mobile # [protected]

Dear Sirs, I am a Vodafone customer for the past 4 years. Though i have registered for DND with Vodafone as well as at NDNC, which is active, i continue to get unwanted calls/SMS's from external parties as well as Vodafone marketing. In view of this harassment, I have been asking Vodafone for deactivation of my connection, but they are doing the same. During the course of discussions with Vodafone, I was offered a number change free of cost on 16th June, and yesterday they have sent my bill for last month including changes of Rs. 250/- towards change of number. When contacted they are stating that the credit has been provided for the same and will reflect in my next month invoice.

When I need a deactivation of the connection I fail to understand why they are stating about next month invoice. I am tired of writing to the Corporate Relations team as well as speaking to the customer care team for getting my connection deactivated.

I have copies of the communication which I have had with Vodafone team. I have also stated very clearly to them that they need to furnish a fresh invoice for the previous month after removing the charges for number change, upon which I will be making the payment.

Can you take this up as a formal complaint and help me get this connection deactivated and get my security deposit refunded?. My details are given below:

Mobile Number:[protected]Changed number provided by Vodafone on 16th June).
Previous Mobile Number:[protected].

Thanks.

Saji Ramachandra Menon.

Regards,
Nilesh Desai ( Neil)| Senior Technical Support Officer
M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

From: Desai, Nilesh
Sent: Monday, June 22, 2009 3:51 PM
To: 'VODAFONECARE DEL (DEL)'
Cc: '[protected]@orange.co.in'; '[protected]@orange.co.in'
Subject: RE: Deactivation status for your Vodafone mobile number [protected]

Mrs Poonam Chadha/
The CEO
Hutchison Max Telecom Pvt. Ltd.
Peninsula Point
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai 400013


I hopeyou will look in this matter

I still don’t understand why it is from 18th of June and why not 29th of May
Wherein I have submitted the request for the same and I do have proof for the same, in this case should I take it for granted that the Vodafone store – which is own by your esteem organization you people don’t have value for the same once again I want the bill to be adjusted with effective date as on 28th /29th of May and not as on 18th of June.



Regards,
Nilesh Desai ( Neil)| Senior Technical Support Officer
M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
Sent: Saturday, June 20, 2009 4:24 PM
To: Desai, Nilesh
Subject: Deactivation status for your Vodafone mobile number [protected]










Dear Mr. Desai,

Thank you for your e-mail dated 19/06/09 regarding the deactivation status for your Vodafone mobile number [protected].
We would like to inform you that.as per your request your Vodafone number has been deactivated on dated 18/06/09.(Service Request number- [protected])
We assure you that the full and final bill will be reflected on your forthcoming bill dated 11/07/09.
Looking forward to providing you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.


Happy to help,
Pompy Saha
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail :vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
Sent: Friday, June 19, 2009 4:45 PM
To: VODAFONECARE DEL (DEL)
Subject: RE: Request for deactivation of services on your Vodafone mobile number [protected]

Hello
Once again I want to clear that I have written acknowledge from Vodafone store
I have no concern what your employee do –and don’t – why we the customer charged for the service they have not used and that is again because one of your employee could not furnish his duty. And according to policy laid down by Vodafone, if I have given instruction in writing, you need to process it at its earliest -

Have attached the copy of the same document and I want it to be cleared as on the 28th of may and not as on the 18th of June ---
Once again I do have written acknowledge letter signed / stamped by Vodafone center


Please make a note of my new address – Mumbai address as I m no longer in Delhi address

Nilesh Desai
A-102 dollar avenue
Nr. Gokhle high school
Shimpoli road,
Borivali west – Mumbai 400092
Alt number – [protected]


Regards,
Nilesh Desai ( Neil)| Senior Technical Support Officer
M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
Sent: Friday, June 19, 2009 1:25 PM
To: Desai, Nilesh
Subject: Request for deactivation of services on your Vodafone mobile number [protected]










Dear Mr. Desai,

Thank you for your e-mail dated 18/06/09 regarding the deactivation of services on your Vodafone mobile number [protected].
We would like to confirm to you that, as per our records we have not received any request for deactivation of account from our end on 28-May-2009. Hence, as earlier mentioned as per your request, the services of your mobile phone have been deactivated for account closure, effective 18/06/09.
We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 11/06/09. After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address in 45 working days from the date of deactivation.
Looking forward to providing you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.

Happy to help,
Pompy Saha
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail :vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
Sent: Thursday, June 18, 2009 4:20 PM
To: VODAFONECARE DEL (DEL)
Subject: RE: Request for deactivation of services on your Vodafone mobile number [protected]

Vodafone,
I did mentioned in my earlier email about the service deactivation – however according to the documentation it should be as on 28th of May 2009 and not as on 18th June 2009 – as I do have enough document for the same – hence I want your team to have a closure look in this matter and I dispute the bill - charged to me after 28th of May 2009


Regards,
Nilesh Desai ( Neil)| Senior Technical Support Officer
M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
Sent: Thursday, June 18, 2009 11:11 AM
To: Desai, Nilesh
Subject: Request for deactivation of services on your Vodafone mobile number [protected]










Dear Mr. Desai,

Thank you for your e-mail dated 17/06/09 regarding the deactivation of services on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We are apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience.
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
We would like to confirm to you that as per your request, the services of your mobile phone have been deactivated for account closure, effective 18/06/09.
We would like to inform you, that you have a security deposit of Rs. 250 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account.
We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 11/06/09. After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address in 45 working days from the date of deactivation.
Looking forward to providing you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.

Happy to help,
Pompy Saha
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail :vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
Sent: Wednesday, June 17, 2009 4:29 PM
To: VODAFONECARE DEL (DEL)
Cc: Vodafonecare Mum
Subject: RE: Request for deactivation of services on your Vodafone mobile number [protected]

Thanks for your reply
However I have already submitted the request for the deactivation at the Mumbai –borivali Vodafone care center and I do have written confirmation for the same
I have submitted this request on 4st week of May(28th May 2009) along with photocopy of my 1) passport 2) voter’s card 3) PAC Card for verification purpose, and I do see that is not been processed and I m been charged for the period I have not used the service just because one of the associate of yours didn’t update the information in the system. Hence I dispute the charge laid on my account of 496/- rupees which is deducted from my credit card account.

I want you to revert that charges for the same – applicable 25th may onward ….

I can provide the scan copy of the same letter I have received from the associate of yours


2nd instance. .. call made ([protected]) to 111 number on 06/16/09 at 01.25am which is not logged in the system – associate I had spoke was not professional and not clear at all. He failed to provide me any information I asked about – and upon ask for escalation to supervisor – or launching complaint against – keep my phone on hold for good 30 min for no reason – and I disconnected the same – dialed in 2nd time at about 2.16am spoke to Ishan - another representative of Vodafone - same thing even he refuse the launch complaint and he also inform that there is no information logged about the last call I made to 111-
According to my understanding – policies and procedure says that each and every call made by the customer is suppose to be logged in the account –please look in the matter and revert back for the same
I would like to know name of the person I spoke to first and I would like to be “cc” on feedback provided to the same associate

Thanks



Regards,
Nilesh Desai ( Neil)| Senior Technical Support Officer
M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
Sent: Tuesday, June 16, 2009 11:09 AM
To: Desai, Nilesh
Subject: Request for deactivation of services on your Vodafone mobile number [protected]










Dear Mr. Desa,

Thank you for your e-mail dated 15/06/09 regarding the deactivation of services on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We do understand that, you would like to deactivate your number [protected]. We surely value the relationship that you have shared with us and would definitely like to continue serving you in the best possible manner. We would hence like to understand your need for deactivation, so that we can assist you with the best resolution.
We would like to inform you that the services of your Vodafone mobile number are currently active. We assure you that our colleague from the Specialized Vodafone Care team will call you within 48 working hours to confirm your request. On your confirmation, we will just take 24 hours to deactivate the services on your Vodafone account. Your service request number is [protected].
We would like to inform you, that you have a security deposit of Rs. 250 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account.
We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 11/07/09. After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address in 45 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. 496.35.
You can certainly make the payments for your Vodafone account through the following modes:
1) Cash at any of our payment centers.
2) Cheque at any of our payment centers or drop boxes.
3) Credit card – You can swipe the credit card at any of the Vodafone Stores or fill up the “One Time stub” attached on the first page of your bill & drop it at any of the drop boxes.
4) Website -
Option 1 - You have the option of making payments over the internet. All you need to do is, log on to: www.icici.com, www.hdfcbank.com, www.online.citibank.co.in and you can pay your Vodafone Mobile phone bill.
Option 2 - You can also visit the website billjunction.com and make the payment.
Option 3 - You can log on to our website www.vodafone.in & select “My Vodafone” to make payments.
Looking forward to providing you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.

Happy to help,
Pompy Saha
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail :vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
Sent: Monday, June 15, 2009 3:31 PM
To: VODAFONECARE DEL (DEL)
Subject: discontinue the service : disputing the bill

Hi team
This is in ref to the letter I have give at the Mumbai – borivali west location to end this service #[protected] as I had shifted to Mumbai and I do have Mumbai number #[protected]
I have written confirmation for the same
However there is no response from your end at the same time I m receiving bill for the month I have not used the sieve
I would like to dispute this bill as I m not going to make a payment for the same…
Please revert me ASAP
I need this bill to reverse and adjusted against my credit or be ready to see my legal notice for the same ….

Regards,
Nilesh Desai ( Neil)| Senior Technical Support Officer
M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com
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Thank you Vodafone Essar.

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This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

Thank you Vodafone Essar.

Please also note that transmission cannot be guaranteed to be secure or error-free.

This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

Thank you Vodafone Essar.

Please also note that transmission cannot be guaranteed to be secure or error-free.

This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

Thank you Vodafone Essar.

Please also note that transmission cannot be guaranteed to be secure or error-free.

Sir,

I had already made a letter to your notice about mms. when vodafone didn't mention about in any of the advertisement. i call them many time. after complaining in this, they call me and told that this service only to vodaone and restricted to karnataka only. whereas they request me to check with my friends and all lost money in sending sms to me and vice versa.

now i change the hand set to nokia e 65. the problem which i face is that when the call is of 58 second, there is no problem vodafone will charge for one call. when it call is 59 seconds vodafone charges for 2 call charges. when i put other sim in my mobile there is no problem 60 seconds one call. earlier i didn't notice. now i contacted customer care the says that it is 1 min call.

third is that one re std pack. i charge once. no they started cutting about every month without my concern.

please serious looking into there may be so many other customer lost there in this ways.

request justice


thanking you

suresh Babu K
[protected]

Sir, this is prakash from Indira mata nagar, Hinaga Rd, nag-16..
I've purchased one simcard of vodafone numbered..[protected]
i have used it for 6 months with no interruption...but now after 6 months my service been expelled.
After asking to CC...they replied u haven't submitted the doc..yet hence it resulted into interruption or disconnection..
So i demand that please look into the matter..and take the necessary action...
If possible restart my no...
Reply me on my alternate no...
My alternate no...is [protected]..

Thank you

The Vodafone company (Madhapur, Hyderabad) has offered a Fila Shoes coupon on booking a new postpaid connection and has taken Rs 300 extra for that and promised us that the coupon will be handed over at the time of first bill payment. But after paying the bill, they said the coupon is out of stock. and asked to come next week. Like that we went there atleast 10 times for the coupon but hear the same thing . They say they will do home delivery or Monday you can come and collect. But till now we have'nt received anything. Only waste of time and petrol. We have requested them to deduct the amount from our next bill. But they say they cannot.We've also requested to give the other coupoun of Provouge. But they said the same. Kindly give a solution. I am planning to go to the consumer court if this is not solved in the next one week time. KIndly help.

Thanks

Roshan

I am having Mobile no [protected]. On 21 May i got an sms from the co, that my Music station has been activated and Rs. 50/- will be debited. on 22 May I talked with executive on No. 111 and he refused to help me and by that time Rs. 12 was debited and on two more occassion Rs. 12/= each time debited upto 5th June 09.
refund my Rs. 36/- immediately and activated 111 executive talk connection
guldeep bhatia
[protected]
gulde4ep bhatia, F- 25 A Hari Nagar, New Delhi 64.
presently i am posted at Bank of India Moga Br. Moga 142001

Dear Sir

As an user of Vodafone Prepaid-Bihar/Jharkhand circle, I'm facing a very great problem in signal receiving inside my home. Whereas on the roof my home there is mostly full signal & I also selected my network selection manually. From my home 02 towers are situated at a distance of approx 1 to 1.5kms.
My Address is
Deep Prakash
S/O Mr Naresh Prasad Singh [Retd.S.M.]
Village-Sikharichak
Post-Mokamaghat
Distt-Patna
Bihar-803303
Near Mahadev Sthan Area

My cell nos which are facing problems are [protected], [protected], [protected]. Please try solve out my problem at your earliest.

Rgds,

Deep Prakash
Cell-[protected]