Vodafone India Complaints & Reviews

Respected Sir,

I am using Vodafone In Prepaid GSM service. On 08-05-09 i was opted FFA offer with a special recharge card for lesser call charges for a special numbers.
But the offer was not activated (actual TAT 24 hrs.). On 21-05-09 the offer was activated. In this period 6 thimes i was contacted the customer care. Every
time i got the reply as " We have a server problem(some upgradaions are going on), once it's resolved we ll reverse the amount by default to your account".
But after 21-05-09 the amount was not reversed, so again i was contacted the customer care, as that is the only answering team. Then they told me "Reversal of
amount is not possible, but the Offer ll be valid till 21-06-09". But on 08-06-09 the offer was stopped without notice. Then again with pationcy i called to
Customer care. Then they told me "the offer was valid till 08-06-09, now the reversal of amount OR Extending the validity are or not possible, we can't do any thing".

Again recharging is not a problem for me, because it's small amount.But they Don't have Ethics in business. And even Customer Care people don't having clear
information about the Cases.

Please take a necesary actions against the company and Save Customer Interest.

Thanks
Phani Kumar.Y
Mobile No:[protected].
Hyderabad.

i lost my mobile on 10th of june 2009, i want to block my sim card and the number is [protected]

i live in delhi at uttam nagar(west zone). I have taken the vodafone dealer no([protected]) just before 3-4 months. and i have a shop of mobile(khurana communications). my money is detected aprox.
(2500 Rs.)by itself of my account of vodafone dealer no. I have told them regarding this problem. Few persons of them of my west zone like..(Distributor Rajesh gupta ph- [protected], R.M- Lokesh jamwal ph- [protected], P.R.E. Ashok Rana ph-[protected]). but these guys haven't solve my problem... and i have registered a complain in vodapone customer care.but also these guys haven't solve my this problem... please do it any one of them ... regarding this problem.. my name is suneet khurana ..ph- [protected]. address is B-1/72 sewak park uttam nagar new delhi -59.

IREQUREST TO VODAFONE FOR INTERACTING SERVICE AS NO 24-JAN-2009 AND I RECEIVED THREE MASSAGE
FOR CONFROMATION OF THIS SERVICE ACTIVATION

1) MASSAGE DETAILS AS BELLOW
FROM 1909
SUBJECT THANK YOU FOR YOUR REQUEST. WE RESPECT YOUR PRIVACY.
YOUR REQUEST CONFIRMATION DATAILS WILL BE SENT TO YOU SOON.
DATED:- 24.01.2009
TIME 2:52 PM
TYPE TEXT MESSAGE

2) FROM VODAFONE
SUBJECT HELLO! THANK YOU FOR INTERACTING WITH VODAFONE.YOUR SERVICE
REGISTRATION NUMBER IS[protected]. YOUR QUERY SHALL BE RESPONDED BY MONDAY 02-MAR-09 3:28 PM

DATED:- 24.01.2009
TIME 3:36 PM
TYPE TEXT MESSAGE

3) FROM VODAFONE
SUBJECT HELLO! YOUR REQUEST DATED 24-JAN-2009 HAS BEEN PROCESSED FOR
YOUR VODAFONE MOBILE NUMBER [protected]
DATED:- 27.01.2009
TIME 9:32 AM
TYPE TEXT MESSAGE

THEN I RECEIVED FROM VODAFONE 1 MASSAGE
FROM VG-112MA112
SUBJECT RECHARGE KARAVO
DATED:- 06.06.2009
TIME 7.06 OM
TYPE TEXT MESSAGE
AND I CALL TO VODAFONE SERVICE CENTER DATED 06.06.09 TIME 7.37 PM TYPE VOICE DURATION 00:13:38 NUMBER 111 FOR WHY YOU ARE SENDING ME MASSAGE HE SAY SORRY
WE DON’T SEND AGAIN TO YOU MASSAGE IN FUTURE AND DONT REGISTER MY COMPLAINT AND SAY ME GO TO OUR VODAFONE CARE CENTER IN YOUR TOWN

THEN I RECEIVED FROM SAME MASSAGE SECOND TIME AS ON 08.06.09 TIME 6.12 PM TYPE TEXT MASSAGE AND I CALL SECOND TIME TO VODAFONE SERVICE CENTER DATED 08.06.09 9.26 PM TYPE VOICE DURATION 00:11:37 NUMBER 111 AND HE SAY SORRY AND DONT REGISTER MY COMPLAINT

I am a Vodafone Karnata state customer. But due to some office work when i visit to RAIPUR, CHHATISGARH, i got some vodafone adv offer (like Recharge 111 & get full talk time, Recharge for 56 & get STD Talktime of Rs. 70) on my mobile screen. When i recharged with theese two offers i didn't get any talktime.
When i contact with local Customer care in 111 they told that these Offers are for Chatisgar state customer only.

My que is when theese offers are not applicable for outside state customer then Vodafone should not show theese Adv. on any outside state customer's Mobile.
Then i contact to Karnataka state Customer care on [protected]. When i talk with karnataka state customer care executive they are telling that you can reverse this recharges by requesting vodafone dealer. When i have contact dealer & local customer no. they are telling that the Reverse facility is not available in Chatisgarh state.How i will get theese talktime.

Krishna Rao
[protected]

Dear sir

i wanted to know the name and adress of this no.([protected]).bcause i'm getting many calls from this no. an nobody speaks whn i receive the call. so plzzz sir send it's details on my yahoo id my id is [protected]@yahoo.in

plzzz it's very very urgent

thanking you
ajay

Hello sir on 06th june at 4.00 pm i received one msg sender is given as TA-DEMO
Your Mobile has won GBP-250, 000.00 in the 2009(SHELL)INT''L Mobile Draw. To claim your prize contact Dr. Mike Email: [protected]@live.com
Can you tell how to receive that prize.

Hi,
My phone no. is +91-[protected]
I paid my bill amount on[protected] of Rs.700, by bill pay option on My vodafone at www.vodafone.in through my sbbj online baking facilities, the amount was deducted immediately but no confirmation was sent to me neither by email nor by sms,
then i talked on customer care & i got the complaint no. [protected],
my bank statement also shows that money has been transferred to vodafone payments (a/c no. [protected]) and still i have not received any confirmation from vodafone about my bill payment.

Please help me...

This is with regards to a post paid sim which was purchased by me on 11th may 2009..The sales executive delivered a pre paid conversion sim instead of a post paid conversion sim first.
He said that this would be activated by tomorrow morning

After repeated calls we were given a new number which was [protected]..and told that the sim would be activtated in 24 hours..time passed by and after daily calls we were told that the sim could not be activated becasue of a negative verification since the door was locked.

Fair enough and we asked for a refund..we then had a sales executive come to our place and deliver a post paid sim and claiming that the sim would be activated by evening today.

It has been about 2 weeks now and there is no info on the same.

I would like to clearly understand what does vodafone need to reimburse me the rs 250 which i paid as a deposit.

Dear Sir,

I have a Data connection plan with Vodafone, my connection no is [protected], i had purchased the same for a cost of RS 6000/- in Oct, 2008, the plan provides for a years rental free usage.

Off late for the last 1 month the service provided as in the data connection speed kept on droping to the extend that the device would get disconected automatically with in a few minutes o[censored]sage.

With this issue i tried to get a resolution from their custer care no [protected], where the individual asked me to change some setting on my computer, these resulted in my computer getting affected to virus attacks and had to format the computer. and one fine day the USB MODEM provided by Vodafone stopped functioning all to geather.

Since then i have been Taking round to their store for a replacement, and been 15days since then. i am thankfull to Vodafone for explaining me the meaning of the team "prompt replacement/service"

All i get to hear is that the device works fine when connected to one for their laptops and there seems to be a problem at my computer, this is like they are asking me to travel to their center and access the connection at their shop every day. Is this their defination for "customer service" is not at the point of customer but upto their end.

If tomorrow i am not able to get a cell phone network at my place of residence, am i suppose to walk down to their shop to make every call. is this is what they call "happy to help" all the fools who take their connection, which has the highest no's of call drops, where even after registering to the "Do Not Disturb" directory we still get disturbing marketing call all the time.

Thanks & Regards,
Dinesh B Chawda.
chawda.[protected]@gmail.com
[protected]

Dear Concerned,

This is with very heavy heart I am writing.

I am using 2 of the Vodafone numbers [protected](postpaid) and [protected](prepaid).
Both of the above mentioned numbers were postpaid till September 15, 2008 and were under Family plan. and post September I requested in writing to the Vodafone Store executive Miss Sapna Doshi to migrate [protected] to prepaid and change the Talk Plan to New GK299.

As requested the number [protected] was migrated to Prepaid on the 15th of September(after a week full of follow-up, as the executive happened to forward the incorrect SIM number and that caused the delay in migration) and as a matter of fact I was under the impression that the plan for the number [protected] has been changed to New GK299.

Straight from the month of November I received bills with big amount and I took it very light thinking that I might have done that many calls and trusting that Vodafone would not make mistake, I never saw my bills as I thought Vodafone was good enough to trust as brand.

It was in the month of may that I had to see the bill and to my surprise what I saw was that the Talk plan was not at all changed and when checked with 111, I was told that there was no request at all.

I Visited the Vodafone store in Mulund and Informed about the Issue to Mr. Pramod Tawade, who was helpful to me in getting my plan changed to 399 Double value and also confirmed that he has taken a complaint about the damage caused due to non-change of plan immediately and that I would be receiving the complaint number as an SMS to my mobile phone.

Hell, I did not received any complaint number, when contacted customer care week after the complaint I was told by the floor supervison Miss Manisha Patil that there was no such complaint forwarded.

* Is this the limit of torture I should be expecting from a brand like VODAFONE ?
* My trust was broken twice by your executive.
* Miss Manisha Patil is more interested in call back that customer service.
* Your executives does not trust the customers.

Kindly ensure to revise the bill amounts starting from 15th September till 29th May 2009 to be charged as per New GK 299 Plan.

I had also Requested Mr. Pramod Tawade to Activate 399 plan and deactivate all additional services which might be available on this number. Hope, the request is properly taken into consideration.

Thanks & Regards,
Benjamin Jamjogli

dear sir /madam

mobile no: +91 [protected]

actually this mobile number was registered on my fathers name.

fathers name abdullah s.

address 1/1617, nagarigutta, pulivendla-516390, kadapa.A.P.INDIA

I have been using this number for one year.

i would like to know wether it o somebody's name or my father name.

i want a detail and address of above given vodafone number.+91 [protected]

please mail me.

my contact no: +91 [protected] +91 [protected] +[protected] +91 [protected]

email:[protected]@gmail.com

i have vodafone 125 phone is lock so i wante unlock code no.
phone display tell enter phone code no. so plz send code no.
my imei no.is [protected]

I m a customer of vodafone telephony services since last 4 years. Recently i got a letter from vodafone for the reversal of Rs 400 back in my account.
For that reversal i had to make a payment which did. The letter mentioned that if i give the payment of my vodafone postpaid connection then i'll will be eligible of receiving a discount/reversal of Rs 400.
I gave the payment as it was mentoned.
Its been 4 months since i made the payment.But still i have not got any reversal as i was promised.
I made a payment of Rs 3000 stiil no one in vodafone company comes out for any such help.
Also a vodafone executive Mr. Shantanu Chatterjee and Renu working at vodafone okhla called me and promised such reversal.
Now when i call these executives they dont respobd to my number .Either they pick my call n then drop it or their numbers always comes busy and they never respond to my problem.They just make me wait for a day n then again a day and den again..

No one at vodafone is committed to the customers.They just want to benefit themselves or the company.

Amit Khurana

Dear Sir,

Please advise, if vodafone post paid users will make call to Dell Tech. Support (Toll Free No.[protected] so there will no charge or vodafone will charge for that.

Regards,

Ranjan

Hi my self Abdul Rasid. am Faridabad. i have parches new cannection to vodafone Customer care

Receipt Mr. Rohtash kumar(Ravi)
M/s Intouch Solution Pvt. Ltd
B-66, Naraine Industrial Area phase-II,
New Delhi -110028

Received Mr. Abdul Rasid
R/o 773 D-40 Gandhi Colony. Near railway station
faridabad-121001.

500 Rupees. (five hundred only) cheque no;.163548 dated- 09/07/08
cheque Receipt no;. 33077, Customer Agreement Form No:.80168377, Sim no-[protected] mobile no;.-[protected].

if number verification negative. but my 500 rupees refund complaint to faridabad vodafone canter.
kindly grand me complaint.

Abdul- [protected], [protected].

Vodafone Mumbai mumbai made me submit documents twice over while applying for a new connection & still disconnected by service for some absurd reasons.
while i had duly met the identity/address vedifications criterion by providing the requested documents, as askd by their staff. however they are really acting funny in demanding that i OBTAIN A NOC FROM MY EMPLOYEE FOR OBTAINING A PREPAID MOBILE CONNECTION.

come on mobile connection is a commodity these days & its not like i am applying for a license to own a revolver.

either the staff who handle such documentation have no brains at all or are hell bent in troubling the customers.

i seriously regret having taken a connection from Vodafone & recommend others not to use thieir service. God bless you! if for any reason you have to interact with the bunch fo jokers who claim to be customer service agents.

Kartik

Respected Sir,

I, Surendra Baid, Athgaon Guwahati, applied for a new vadafone connection ( Mb No. [protected]) with Lifetime plan on 01.06.09. At the the time of application i request for a sms pack of Rs.34/- which reduce the rate of all network sms i.e. the sms costs only .10 paisa local & national. i also again requested on 04.06.09 for the same on their Customer care no. 111 when i came to know that it was not activated. from the day i make complaint several times on their toll free no. 111 but till date i regret to say that neither it has been activated nor they reversed my bill. For this i have to pay more then 15 times for a single sms.

I request you to look into the matter & pass a order to the company to revise the bill because i can not pay such extra charges.

Your prompt action would be highly appreciated.

Thanking You
Yours Truly,
Surendra Baid
C/o S.G. Pharma
1st Floor Ashoka House, K.C. Choudhry Road
Athgaon, Guwahati - 781008 (Assam)

purchased Vodafone Mobile Number -[protected] (H[protected]) approxmately 3-4 months back from Mobile Com, Purple Plaza, Bibwewadi, Chaitraban, Pune.

I given all details, Photo and Address Proof to the shop-owner the mobile got activated and used for almost 3 months without any hasle. Meanwhile your Customer Care called for verification and for other work or query I contacted your Customer Care as per procedure they asked my Name and Address and replied to my query.

Nobody told me any mismatch in my details or non submission of the Customer Form as per TRAI guidelines.

Recently this mobile's outgoing were barred, so I contacted to Customer Care they said no information on the reason. Then Incoming also barred, when contacted told no details for the reason.

I contacted Mobile Com he asked me to submit the document again, which I did. But my mobile is not yet started and sho-owner asked me to visit Vodafone Store.

Which I did today and visited Vodafone store, Pune-Satara Road, Pune. Representative there told that this number is discontinued and can't start this as well as she told and shown that the Mobile is registered in other person's name - someone as NANA BHIKAJI like that.

I'm having my SIM with me, used until its last working. Then how come it is named on other's name?

How the verification is taken place?

Why not your Customer Care never mentioned mismatch, after asking my details everytime?

Are you serious about TRAI guidelines?

I need the reason of this gross negligence and lapse, after so many misuse and criminal usage of Mobile SIM Cards you are not taking serious steps to prevent such mistakes?

I need explaination immediately.

Regards,

ANIL C PATIL

=======================================================
I received apologies from Vodafone Care, but they were not done more to trace the cause of the faulty method of Customer Verification. Later I sent mail as below. ===>

Please note that there is no mistake from my end. Then why should I bear all the loss and cost.

Even after I am ready to submit my documents, I feel not to take SIM changed/replaced.

You may take appropriate steps.

I'M NOT RESPONSIBLE FOR ANY KIND OF LIABILITY OR MISUSE OF SUCH SIM.

YOU WERE NOT SERIOUS ABOUT TRAI GUIDELINES WHILE VERIFICATION IS PROVED IN MY COMPLAINT. REST TRAI HAS TO DECIDE WHAT ACTION OR STEPS TO BE TAKEN TO AVOID SUCH FRIVELOUS INCIDENTS HAPPEN EVEN AFTER 26/11 INCIDENTS.

I hope you will be more serious about such connections.

I REQUEST HONBLE SUPREME COURT OF INDIA TO CONSIDER THIS AS PIL IN VIEW OF DANGER TO NATIONAL SECURITY.

I was a user of Vodafone and due to issues with anonymous phone calls for some Neha, Phani etc, i disconnected the vodafone services.
i was using [protected] post paid connection and wanted to completely terminate their services..i went to the Vodafone customer care center at the BTM Layout-bangalore and raised a request for cancellation.the cx care manager insisted on keeping the connections bu offerng some other plans, but somehow i could get it disconnected after stating all the issues i had with the number..
He said there are 2 options for disconnecting -one is i can pay the outstanding amount and the rental and get it disconnected at the spot..and other one to wait for the bills to get generated at the end of the month and then come to cx care center and pay..he said second option was better since the amount in bill will be lesser if its getting generated at the end of the months since i had opted for the 1rupee plan (30 rupee top up with 199 plan) and that if i pay at the spot as of that date, this benefit will not be given and that i have to pay the entire amount..
i just wanted to get rid of the service that i was ready to pay that extra amount and opted for 1st option .
He asked me to pay the amount of about Rs.720 and the manager said this is the final bill i have to pay and no more bills will come to me and that vodafne services will be disconnected in 24hrs time..
i have not used that number ever since then and got a new connection from Airtel.
But today on june 6th, some cx care person visited my house and claimed that i need to pay some outstanding amount of around Rs.1300..i told him that i had gone to cx care and disconnected the service with that 1st otion manger gave.
He was telling that there is no first option which manager told and that i need to pay this amount at the earlie ..otherwise he will sue me it seems..
This is not the kind of cx care we look forward from you..
i am not going to entertain this kind of nonsense any more from Vodafone..
please help me get this addressedby escalating to the top management of vodafone -India.

Regards,
Neenu K S
[protected]