Vodafone India Complaints & Reviews

I AM A REGULAR CUSTOMER OF VODAFONE SINCE 2000 . LAST MONTH I GOT A BILL OF RS 18000, SEVERAL TIMES I SPOKE TO THERE EXECUTIOVES ON CELL AND HAVE REGISTERD MY COMPLAIN. BUT NO REACTION FROM THE COMPANY.

I am pensioner, and I only use my prepaid mobile phone for emergency. I was told by your people that I lose my money when my account expirered. This is wrong as your company has robed me of just under $50.00. I would like my money back. I can ill afford to habe my money taken from me. I rarely use my phone. I feel that it is fraud to take someones just becaue the date has expired. The should have remained in my account until such time as I had got intouch with your people. Please put my money back into my account.

Hello...This is bhavan...i am been using vodafone from past 3 year...i had used post and pre paid both...
but the cust care executive are very lazy to help who needs help...
i had spoken to a executive last time regarding sms pending...
He was not ready to help me at all apart from that he was talk to his friend informing me to wait over the phone, , , ,
He did even know anything about the vodafone...No proper training for executives and no common sense to behave with the customer...This some thing very painful...We are not getting our service when we need it...
All the time vodafone will be planning to make business by launching Zozozo ads...

Instead of investing huge amt for ads...Give a proper training for executives and try to reslove your existing cust...
This is my deatils...you can call me for any further info #[protected]

I am bangalore based vodafone prepaid customer with no. [protected]. Today I requested eTopUp refill thru a retailer for Rs65.00 (transaction ID KK[protected]), which was confirmed thru their message from *191#.
Later however the actual amount of refill added to my talktime is Rs 0.65 (i.e.65 paise only) as revealed by their execution of refiill request thru their message from *190#. Also 100 minutes of local mobile free talktime is not added to my talktime balance (Their advertised offer for a recharge of Rs 65)
Please do the needful

It was really bad experience when today 01/07/09 i entered the vodafone store. The sales executive or representatives of vodafone store were so irritated that they were even yelling on each other. When my turn came one of them firstly didnt bother to listen my complaint and showed rude behavior to me. The next time when i went, again that same person showed me same behavior but this time i quarreled with her and then she started yelling on me and started uttering unsensible words like "Get out of the store", "Come out and i will see u there" as she was a girl i controlled myself and came out. Instead of satisfying the customer they are treating them very ill mannerly. Mot of the customer gets out of the store unsatisfied.

NAMASTE MADAM
AAPNE MUZE KAHA THA 3 WORKING DAYS ME MARA PROBLEM SOLVE HO JAYEGA..ABHI TAK HUA NAHI HAI AAPNE MUZE SAMAZNE KI KOSHISH KI ISE MAI KAFI SAMZTA HU...RAHI BAT CLAIM KI AAPKE ASM KA MUZE KAL CALL AAYA THA VO MUZE KAH RAHE THE KI PREVIOUS DIST AKSHAY TELECOM 1500 AUR VO KHUD 1000 RS AISE MILAKE 2500RS MUZE DENGE..MAINE MANA KARDIYA KYUNKI MENE 23 ACTIVATION KI LIST UNHE DI HAI US BASE PE VO MUZE CLAIM DE RAHE THR LEKIN MERE BAKI SARE ACTIVATION KI LIST MR MODI KE PAS DI THI US BASE PAR MUZE CLAIM MILNA CHAHIYE...KYONKI VO CLAIM MERA SENSTION HOKE DIST KE PAS AAYA THA...MAINE AAPKE ASM MUKESH KO KAHA THA KI MAINE DONO BHI DISTRIBUTOR KO NOC.NAHI DI HAI TO UNHONE KAHA AAPKE NOC KI VALUE 15 RS KA RUBBER STAMP HAI...ISKA MATLAB KYA? MR RAJESH TIVARI KO MAINE AAPKO MAIL KARNE SE PAHLE JAB MR HEMANT AMBURKAR SIR SE BAT KARNE KE LIYE CALL KIYA TAB MR TIVARI NE CALL RECIVE KIYA UNKA KAHNA THA 2 SAL PURANA MATTER HAI HUM KUCH HELP NAHI KARENGE AAP KAM CHALU RAKHO HAMARE BUDGET MAI KUCH BACHA TO HUM AAPKE LIYE KUCH KARNE KA TRY KARENGE...MAINE KAHA HEMANT SIR SE BAT KARNE DO TAB UNHONE KAHA UNSE KUCH KAHA TO SABKUCH BHUL JAO...MAINE KHUD NE ACTIVATION KIYE MAINE COMPANY PE BHAROSA KIYA VO GALAT THA KYA?...ASM SHUKLA NE KAHA UPAR EMAIL KYUN KAR RAHE HO COMPANY HAMARA KUCH NAHI BIGAD SAKTI KHALI MADAM NE HAME REMINDER KIYA HAI ISLIYE HUM KAR RAHE HAI...KAL HI DO TIN BAR MUKESH KA CALL AAYA THA VO PAHLE KAH RAHE THE KI AKSHAY TELECOM KE PAS JO CLAIM AAYA THA USME AAPKA NAM NAHI THA JO PAISA AAYA THA VO UNHONE OUTLET KO DE DIYA AUR BACHA HUA PAISA VODAFONE STORE ME JAMA KAVADIYA...TO FIR ACHANAK AKSHAY TELECOM AUR ASM KE PAS MUZE DENE KE LIYE 2500RS AAPKO MAIL KARNE KE BAD KAHASE AAYE...? UNHONE KAHA TAB 7000 RS KE CLAIM KA 2000 RS ME SETTLEMENT KIYA THA AAPKO HUM 2500 RS DE RAHE HAI...AAP HAME BLACKMAIL KARNE KI KOSHISH MAT KARO...MUZE EK BATAO MADAM VODAFONE COMPANY 7000 RS KE CLAIM 2000 ME SETTLE KARTI HAI KYA? AAP MUZE BATADO KI MERI CLAIM KI AMOUNT KITNI HUI THI UTNI AMOUNT MAI LENE KO TAIYAR HU KYUNKI IN ASM RSM KE BHAROSE ME MUZE KUCH NAHI MIL SAKTA MUZE YE HARRASMENT KARNE KI KOSHISH KAR RAHE HAI...SAB SYSTEM VAHI HAI...HUTCH KE JAGAH VODAFONE HUA HAI NAM CHANGE HUA HAI ASM KAH RAHE HAI AADMI MARNE KE BAD AAP PAISA MANG RAHE HO...KYA VODAFONE NE HUTCH KO TAKEOVER KIYA TAB HUTCH MAR GAYA THA KYA?...BANK MANAGER CHANGE HONE SE F.D.KI AMOUNT LOG BHUL JATE HAI KYA? MERA PROBLEM SOLVE KIJIYE MADAM OK THANKS FOR CO OPERATION

Dear sir,

i would be very much greatfull i[censored] provide me the detail o[censored]ser no. [protected] & [protected], as i am continuesouly getting miss call from the following no. and i wanted to know about the user.

Hope you will do the needfull at the earliest.

please provide me the detail on my email id : [protected]@cellowriting.com

Thanking You.

my mobile number is [protected] i want to change the address of mine and request vodafone to deliver the bill on address below:

Mr. Ankit Gupta
JNK 121, II Floor,
Flat no. 2, Near Satsangpur Ashram,
Laxmi Nagar, Delhi...

Since morning i am trying to use vodafone live service and not able to use it.

I have made since morning more than 5 calls and everytime they say "we understand".
If they understant they should pay the panelty of 50000 Rs immediately.

Namshkar sir/madam,

I m BE student and my Exam's are near. Vodafone company call me daily for caller tune activation.
Today 30/06/2009 1:30pm call me by "Caller Tune Express" and start song and call say me "Your Caller Tune Activated after some Time" but i m conform "i m not press any key". but this cut my 30Rs. amount in my balance. This is worng.

Please help for person who 'kill by this type company'.

No option for any because Costmer care are not lisnt my problem.

Please Help me for New geniration !!

Thanking You !!

Vodafone is licking numbers to outside of the country and from UK they r sending froud sms that i won Irish lottery, SPDC INTL Mobile Draw 2009. and frouding that i won 750000 GBP and 450000 Dollars respectively.
so, only vodafone is responsible that they are giving our private number to other country. already 1 person cheated by Rs. 34200.00. he had paid these money for claim.

Please help me and reply for the same.

Regards Dilip Parte
[protected]

I am not getting refund of wrong recharge 333/- which happened on 9-9-08. I don’t know Vodafone sleeping or they are cheating. Even distributor Sri Nikhila Marketing Bangalore not responding properly. So many times I complained to Nikhila marketing executive Mr. Balaji & Mr. Raghu. I Think Hutch was very good.

Hi
I Paid Rs. 300 @ the Kiosk machine in goregaon [East] outside station. on payment, the machine reported just Rs 150.
I immediatly brought this to the watchman standing there and wrote a written complaint in the Kiosk register.I was given an assurance of 72 hours -By Mr Pranav
This was on the 15th of June.
I returned on the 19th of june, and i was told that the problem would be solved by coming Wednesday
I submitted a written complaint AND a Xerox of the reciept.
I personally went to the store and reminded them on tuesday.

On Wednesday too my problem was not solved, again i was assured a period of 72 hours - Ms Trupti

Today, 29th June 2009, I went there only to hear that my account would be updated by "Evening" - Ms Trupti

I have written an email to vodafone with the reciept of the payment attached as an image,
My complaint id is[protected]

I have already spent more than 30 /- going to vodafone store during my working hours.
I am now fed up of visiting them so many times just to get assured about more dates


Please some one help me.

Hi,

I, Mr. Baji Sepoy[protected], would like to inform that I was falsely charged by Vodafone for the GPRS service, which my wife had never subscribed for it. All these while I was never checking the details of my bills, and based on the sms message, I was making payment through internet. Just few days back, I was shocked to notice that from Aug 2008, they have been charging my wife’s add on card[protected], an amount...

my cell phone no. is [protected]. The company has activated vodafone to vodafone 1000 calls free service without my consent 4 months back for monthly rental of Rs.149/- per month. Now to my pains after repeated request to deactivate the services the company has been charging me for last 3 months. They dont pay a heed to any of my formal request been sent in form of sms. This sheer exploitation on part of the company.

I was user of vodafone and due to company policy i had dispute regarding my bill. i asked company to rectify their fault but inspite of correction they barred my number, and i switched to another company. now i am rcieving fake calls from some persons saying i am calling from tis hazari court and company launched fraud case on me, talk to lawer, they are harrashing consumer mantally so ristrict action should be taken so that mentally harashment should avoided. if they are claiming something should contact at customer in written.

I recieved this below shown mail




Flag this message
PAYOUT OPTIONS / PAYMENT NUMBER (VDF No 0167)‏‏‏
Saturday, 20 June, 2009 3:36 PM
From:
"Vodafone Promo Dept" <[protected]@live.com>
Add sender to Contacts
To:
[protected]@yahoo.co.in


VODAFONE web / Email usage Campaign
Vodafone Online Promotions
United Kingdom,

___________________
Attn: Sandeep Pullangari

I am Mr.Spencer Williams, VODAFONE licensed and accredited agent assigned to your case to help you in the claims process of your funds. I wish to congratulate you and to say you are a lucky person to have won this VODAFONE AWARD PROMOTION.



All the winners in the Promotion were selected by an advanced automated random computer ballot system drawn from 25, 000 company emails providers, and 30, 000, 000 individual emails from the 45 emails providers networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in UK,



This promotion is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promotion is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill the claims form below:



SECTION A

First Name:...
Middle Name:...
Last Name:...
Gender:...
Year Of Birth:...
Marital Status:...
Nationality:...
Occupation:...
Mobile phone No:...
House Phone No:...
Fax No:...
Next Of Kin:...



You are required to choose an option ie the way you want your winnings to be given to you, from the option given to you below:



Payout options are
1) Issuance of International Bank Draft by the paying Bank. (Woolwich Bank WB).

2) Diplomatic Channel.


NOTE: YOU ARE TO FILL THE VERIFICATION FORM AND SUBMIT ALONGSIDE A SCAN COPY OF AND MEANS OF YOUR IDENTITY .
DECLARATION:

I... ... ... HEREBY DECLARE THAT THE ABOVE DATA ARE TRUE. IN CASE OF ANY UNFORSEEN CIRCUMSTANCE, MY NEXT OF KIN HAS THE RIGHT TO CLAIM MY TOTAL WINNINGS.(SUPER STANDARD AGENT) SHALL ACT AS MY AGENT IN FACILITATING THE TRANSFER OF THE TOTAL FUND TO ME.
DATE:... ... ...

ELIGIBILITY:


This promotion is offered only electronically via the Internet with effect from the 1st of January 2009 and is open to all natural persons age of at least 21 years and older with a valid email address recorded in our central database. This promotion is void where prohibited. Principals and employees of the Vodafone International and its respective parents, subsidiaries and immediate family members of each are not eligible to claim their prize awards. We have always strived to keep the games easy to play and win, keep the games fresh and interesting, respond to emails from players/advertisers and lucky winners as quickly as possible and pay our winners as fast as possible after all statutory obligations have been duly completed on the part of Overseas winners. We feel we have accomplished this and this is probably one of the main reasons that we have been able to stay in business and rated the best organization among others.



Warm Regards,
Yours sincerely,
Mr.Spencer Williams . Tell: +[protected]
========================================================
This email and its attachments are confidential and intended for the exclusive use of the addressee(s).This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and/or destroy the email and its attachments without reading, copying or forwarding the contents.




what I have to do now?

I'M VIKRAM KUMAR FROM DELHI, ALREADY HAVE A VODAFONE NUMBER [protected], ON MY THIS NUMBER BEHALF VODAFONE OFFER ME A NEW ADDON NUMBER SERVICE ON LAST FRIDAY, REGARDING THIS SERVICE A NEW VODAFONE NUMBER [protected] ISSUED TO ME ON MONDAY, AFTER THAT I HAD BEEN SUFFERED A LOT OF PROBLEM WHICH IS RELATED TO THIS SERVICE ON THE FALSE STATEMENT PRESENTED IN FRONT OF ME, THATS TIME I WAS POSTED MY COMPLAINT THROUGH THIS SAME SITE, THEN I RECEIVED CALL FROM MR. PRASHANT CHAUDHARY ON WEDNESDAY, WHO ASSURED ME REGARDING SERVICES OFFERED TO ME AND MY NUMBER WILL BE ACTIVATE DURING THE 24 WORKING HOURS. BUT TILL NOW MY ADDON NUMBER NOT ACTIVATE. I ALSO GOT A LOT OF CALL DURING THIS PERIOD REGARDING CONFIRMATION, EVERY TIME I ASKED TO THEM IN HOW MUCH TIME YOU WILL ACTIVATE MY NUMBER. THEN ANY MS. SEEMA TOLD ME THAT YOUR NUMBER WILL BE ACTIVATED BY THE NEXT DAY I.E. ON THURSDAY. BUT WHEN I FOUND THAT MY NUMBER DIDN'T WORKING THEN I MAKE A LOT OF CALL TO VODAFONE CUSTOMER CARE, THEY ALSO ASSURED ME THAT YOUR NUMBER WILL BE ACTIVATE VERY SOON.
BUT PROBLEM IS NOW SAME WHICH IS BEFORE THIS WEEK. WHAT A GOOD SERVICE PROVIDE BY VODAFONE REALLY THIS IS FANTASTIC. AND I WILL BE THANKFULL FOR THIS KIND SERVICE WHICH THEY PROVIDE TO THEIR REGULAR CUSTOMER.
NOW I WANT TO SWITCH OFF MY THIS SERVICE SO PLEASE HELP ME HOW I CAN DISCHARGE MY THIS ADDON SERVICE AND WHAT THE PROCEDURE FOR REFUND MY SECURITY WHICH THEY TOOK FROM ME ON MONDAY ON BEHALF OF THIS ADDON SERVICE.

PLEASE HELP ME AGAIN AND I WANT TO BECOME FREE FROM THIS BURDEN AS SOON AS POSSIBLE.

THANKS IN ADVANCE SIR. SORRY FOR YOU BOTHER AGAIN.

I am a customer of Vodafone Essar Company Limited, I am hereby forced to write this mail cause of the unsatisfactory services provided to me by vodafone company. My no. Is [protected] for complete one year this no. Was a post paid connection, but due to unsatisfactory services I filed an application for conversion from Postpaid to prepaid on 19th January 2009, and at that time I filled and provided all the necessary documents needed for migration from postpaid to prepaid (i.e. Is all the relevant proof and outstation declaration form).

Despite of this the services to my no. Were disconnected on ground of non availability of outstation declaration form, which was previously submitted to the vodafone office.

On 24th January, 2009 I again submitted all the documents with reference to the conversation with the customer care, this time I provided a NOC from my Uncle Mr. Vinod Surana and also provided his Pan card copy and electricity bill copy for reference and my identity as well as address proof. The services were started at that moment.

Again despite of all this documents the services were disconnected on 26th january 2009. Cause of this i suffered a loss of 1000 us dollars as I was in Newyork at this time and this no. was the only way for me to communicate to my clients and agents over there. Due to discontinuation of my no. I was not able to contact them and I suffered this loss.

On Contacting customer care, they gave me a very pathetic answer that my connection is discontinued by the Government of India on the ground of non availability of balance for activating international roaming and non availabiltiy of documents. ( here it should be noted that documents were previously submitted to vodafone customer care)

Again on returning at 8th may 2009, I resubmitted my documents with different NOC, in case vodafone service provider are not satisfied with one NOC and documentation and in hope that this time my connection wont be terminated. But again my connection was discontinued on the same ground of non availability of documents and the connection to my no. Is still terminated.

Despite my mail and application to both zonal and other authorites of vodafone care, my no. is alloted to someone else. This is a very serious issue and i am suffering from this all.

Therefore I would request you to please look in to the matter and resolve it as soon as possible.


Regards


Amit Surana..


Reference

vodafone Complaint No.:[protected]

I need the address of this vodafone customer's name and address

[protected]. we are getting harassing calls from this number.

Thanks