Vodafone India Complaints & Reviews

I am Vodafone Prepaid mobile service user since last 2 year. my mobile number is [protected]. I had activated Sms 34 scheme for 300 monthly sms free. Last month on the date of renewal I had receive a massage from Vodafone Company (144) that “we are happy to renew your SMS34 offer. No discounted rates on spl days. Send HOLIDAY to 111 for details. If you want to deactivate offer send CAN SMS34 to 144." and they had deducted total 34 Rs. from my account on dated 17 July 2009. Reply for the same I had follow the processors for deactivate the scheme and done the sms to the company. Socked to know that they had deactivated my sms scheme on that movement and they had not credited the amount to my account. I had complained to the customer care they had replied me that no refund will possible and also your scheme is deactivated. now my question is the company had deducted amount from my account advance before starting month and there after they send me the massage for deactivation, how can customer know that the amount is not refundable at the time of deactivation of the scheme, why company has not inform customer in advance before the date of renewal. ok now when customer had deactivate for further next coming month the scheme must be activate for the period of the charges deducted by the company from the customer's account.
plz refund me the same amount and do necessary action against the company.

After receiving a flash message about Rs. 300 recharge scheme in which I should get Rs. 350 of talk time, I've recharged my mobile. But after recharging with Rs. 300 (Easycharge/Online) I got a talk time of Rs. 141.99 only. Now I feel like cheated.
What does this mean ?
They are sending flash messages with wrong information. This is really shameful.

This is a request to please look into this issue. Details are given below.

Thanks & regards,

Subrata Bera.

Company Name : Vodafone (Karnataka)
Product : RC300

I want to infrom you company when i purchased this no [protected] at swartgate bas stand from your distributor mr shayam his no is [protected] or his shop no is [protected] when i bought this no he told me this is Ganesh Uthsav card is life time validity card in this card that time was having balance 1000 talk time also 1000 sms free but he didnt inform me after six months will reacharge atleast 200 rs within six months.
Now want to infrom to vodafone what was mistake you had done when i have purchased is no [protected] in the card kit in no was is different and no was is [protected] that time i was in surat and when i bought no and dealer told me no is active within 2 and 3 hours that time me was hurry for bas and leave from there and he insure me no is active within some hours next day i called him my no is not active he didnt understand why no was not active and he send me at vodafone store in surat and was talk with MISS MISTU her no is [protected] she is working in vodafone store she know all matter you want to confrom with her regarding this matter even she also not understand why no is no active in system no was show active but when was insert sim card in handset thn i got in instructions no was soff your vodafone excutive not get any idea about this what happened this no. becouse in your system no was active all services are active. You know after 3 weeks your excutive got in kit no was different was on is [protected] in this sim card becouse of your vodafone i was suffer 3 to 4 weeks and that time your exutive gave me promise if in future i have any problem they will help out that excutive name is mr chetan his no is [protected]. i have wrote all details in this mail when i was suffer this problem you will conform them all people. So one mistake was done vodafone and by mistake from me .me not recharge no next time i remeber will not done mistake. As per talked with your customer care before 3 days they told me send my identification documents at vodafone office i already send all document So reactive my no as soon as possible .. and contact with me i am waiting for you reply

Flag this message
Services on your Vodafone number [REF:[protected]]
Friday, 17 July, 2009 6:47 AM
From:
"Vodafone Care" <vodafonecare.[protected]@vodafone.com>
Add sender to Contacts
To:
[protected]@yahoo.com

Dear Ms. Vohra,

Thank you for your e-mail dated 15/07/2009 regarding services on your Vodafone number [protected].

We acknowledge receipt of your below complaint and regret the inconvenience caused to you.

With regard to your complaint, we request for another 4 days to resolve your concern as we are awaiting further clarification on the same from our billing team.

Should you need further assistance, do call or e-mail us. We will do our best to help you.



Happy to help,

Rashmi Pandit
Vodafone Care

Contact numbers
Postpaid: 111 or +91-[protected]
Prepaid: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 15-Jul-2009 14:35:32
To: vodafonecare.[protected]@vodafone.com
Cc: sudip.[protected]@vodafone.com
Subject: Kind att; Rashmi Pandit Vodafone Care


To,
Rashmi Pandit
Vodafone Care.

Dear Rashmi i send you mail on 10th and i also got reply from vodafone side you wrote me vodafone exutive will contact with me within 2 working days dear today is 15th still i didnt receive any call from your side. this mail
Services on your Vodafone number [protected]. [REF:[protected]]
Monday, 13 July, 2009 5:27 AM
From:
"Vodafone Care" <vodafonecare.[protected]@vodafone.com>
Add sender to Contacts
To:
[protected]@yahoo.com

Dear Ms. Vohra,

Thank you for your e-mail dated 10/07/2009 regarding services on your Vodafone number [protected].

We acknowledge receipt of your below complaint and regret the inconvenience caused to you.

We wish to inform you that, your compliant regarding activation of service on your Vodafone number has been forwarded to our concerned team and they are investigating on the same. We shall respond to you in 2 working days.

Should you need further assistance, do call or e-mail us. We will do our best to help you.

Happy to help,

Rashmi Pandit
Vodafone Care

I am Joy Deb Adhikari a postpaid customer of Vodafone and my mobile number is [protected]. I am an Consultant by profession so am have to relay heavily on my phone. I am using Rs 444 talk plane my normal bill will be in between Rs 3000/- to Rs 4000 and my Credit limit is Rs 7, 600/- . But due to not paying my May bill, Vodafone temporary cut my connection on 10 June. I paid my bill on 13th July of Rs 2100/- out of Rs 2500/- but still Vodafone doesn’t activated my connection, at that time customer care executive (Vodafone) told me that connection will be activated within 24 hours.. But after 2 days connection is not activated when I inquire customer care executive told me that I have to pay my this months bill also to activated. My normal bill paying date is 27 July without fine and my credit limit is Rs 7, 600/-. But it’s till 19th July Vodafone didn’t activation my connection and due to that I am lose some Rs 80, 000/- to Rs 1, 00, 000/- weekly. Now I want compensation of Rs 50, 000/- fromVodafone and emendated activation to my connection.

dear sir
i m a tv jurnalist and user of vodaphone since three years
but accidentlay i have loss my old number because i was a postpaid user
and that time i was out of city so i have got i new pripaid sim from lucknow city but
sicnce 10 days that outgoing service is barred .i have phoned many time the retailer
whose give me the new sim aftenr ten days he have gave me a number [protected]. i have called this person but
this man is talking very ruadly and say that he cant do anything he have also give a new number that is [protected]
but this number is switch off. i m totally disappointed with voda phon service'
my number is
[protected]

hello sir,

i am being charged 4 to five rupees daily.I think its due to GPRS facility please deactivate it.

I have received a call from your DSA FAST TRACK as on[protected] that i purchase an ADD On connection from then which has the number of which last five digits are same as my current number. My current number is [protected]. Today[protected], i am received a confirmation call from your vodafone and the person confirmed me the different number. The number which is allotted to me is [protected]. I am not your [censored] customer. I believe only on vodafone thatswhy i make a payment to them as security money.



Now will you tell me that can i recieve the number which is allotted to me or not.



I am attaching the voice recording of the executive who talked to me from the Fast Track.



TODAY I HAVE LODGED A COMPLAINT CUSTOMER CARE. THE REFRENCE NO. IS [protected].

PLEASE SHORTOUT THIS PROBLEM. I DON'T WANT TO GO BY ANY LEGAL PROCEDURE.

PLEASE LISTEN THE VOICES O[censored]R EXECUTIVES.


THE ADDRESS O[censored]R DSA IS A-21/8, NARAINA INDUSTRIAL AREA, PHASE-2, NEW DELHI-110028.

THE RECEIPT NO .IS 29257.

--
THANKS & REGARDS
CA. D.P. AGARWAL
PROPREITOR
D P A & CO.
M. No.[protected]

VODAFONE web / Email usage Campaign
Vodafone Online Promotions
United Kingdom.

Tell: +[protected]


ATTENTION: Dipankar,
CONGRATULATIONS! Once again, This is to inform you that you have been cleared a winner of the VODAFONE PROMOTIONS 2009, Following the verification and confirmation of the fact that you possesed the true ownership of the Email, which emerge a lucky winner of £950, 000.00 GBP With REF NO: VDF/[protected]. in the ON GOING VODAFONE PROMOTIONS 2009.

I am happy to inform you that this approval was made after due verification and confirmation of the details which you provided.

Please be informed that we have forwarded your Original winning Certificate,
Letter of guarantee from the UK Government, the Lottery License and your mode of
prize collection to the Courier Delivery Company. You are required to contact the Courier office with details as stated below:

Jasco Courier Service Ltd.
Premier House
Sprint Estate
Oyster Lane
Byfleet, Surrey
KT14 7NW,
United Kingdom.
Email: [protected]@live.co.uk
Tel: +[protected]
Contact Person: Eddie Ricky.( Despatch Officer)

You are advised to send the courier company a mail with full introduction of yourself as a winner of
£950, 000.00 GBP in the On going VODAFONE PROMOTIONS 2009. Also include the below details.

FULL NAMES_______________________
FULL CONTACT ADDRESS ___________________________________
ZIP CODE____________________________
SEX______________
DATE OF BIRTH ________________________
POSTAL CODE ____________________________
COMPANY NAME _____________________________
MOBILE NO-______________________
HOUSE PHONE NO-______________________
FAX____________________
COUNTRY _____________________
REF NO: VDF/[protected]
DRAW NO[protected]

Also indicate your:

PREFERRED MODE OF PRIZE COLLECTION:

(A) CASH DELIVERY IN A SAFE BOX ( IMMUNITY )
(B) INTERNATIONAL DEMAND DRAFT

1. To have courier company send your winning by CASH DELIVERY to you in your country through our diplomatic delivery agent. The prize will be packaged in cash and will be transported through the Intercontinental Diplomatic Courier London and will get to you at your door step in your home over there in your country.

2.Barclays bank issued Certified International demand Draft in your name which is transferable to your local account through the Reserve Bank of your country only and a processing officer will be sent to make the transfer from the Reserve Bank of India into your account and he will follow all formalities on your behalf to ensure that your funds are transferred into your account within 48 hours from the time of his arrival to your country.

Everything has been arrange in such a way that our payments mode would meet the standards set by the Lottery boards. After you have sent down this information, a Winning Certificate will be sent to you. This Certificate is your proof of winning from this office to the payment centre you are advised to keep your winning numbers secret for reference purposes.

Also make sure you send a scan copy of your identity International Passport or Drivers Licence or any means of your Identity

Note: you are to Quote your complete names, Ref number/DRAW number and your direct phone number so that they can honour your letter.

For final processing of your claims, you will have to contact the courier company with the
above e-mail address. Send REF: number and fill the above form.

Once again congratulations and always inform me with your dealings with the courier company. Also you must not fail to send your identity prove. Otherwise they will not release your Prize.

Mr.Spencer Williams
Tell: +[protected]
Claim Processing manager
Copyright © 2009 Vodafone Promotion Team! All rights reserved.




And I have also got the confirmation so is it true? Or is there any fraud going on...


JASCO COURIER SERVICES
REG ORDER NO:ES/657252

PAYMENT BEFORE DELIVERY


Dear Customer: Dipankar Banerjee

This is to inform you that you have been officially cleared for payment of £950, 000.00 Pound on a Certified International DEMAND DRAFT issued in your name by the verification/logistic department, at the headquarters of the Vodafone promotions 2009.

The original copy of the winning certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through the Vodafone Promotions Programme will be sent to you and the bank as soon as you meet with any of the option selected by you, and your winnings will be couriered or transferred to you immediately.

You can now begin the final step of the claiming process, which is the delivery of your cash prize to you. With regards to this, there are Two options open to you, you are required to select the most convenient of the two for delivery your DEMAND DRAFT in your country.

As soon as we confirmed your readiness to claim your prize by accepting the courier charges payment obligation, we shall send to you the scan copy of your Winning Certificate. Also be informed that your DEMAND DRAFT will be delivered to the Reserve Bank of India by your claims processing officer with good reputation and credibility, who will be sent by the issuing Bank (BARCLAYS BANK PLC London). He will be responsible to deliver your draft to the Reserve Bank of India (RBI) and he will also undertake all formalities in terms of registering the DD at the finance commission or ministry in your country and also the conversion OF YOUR WINNING AMOUNT from Pounds Sterling to Indian Rupees before the cash can be transfered from RESERVE BANK OF INDIA into your personal Bank Account in your city.

COURIER DELIVERY OPTIONS.

A.Normal class delivery: in 48hours

Mailing...200.00(Pounds Steerling)
Insurance...200.00(Pounds Steerling)
Vat (5%)...60.25(Pounds Steerling)
Total...460.25(Pounds Steerling)


B.Normal class delivery: in 72 hours

Mailing...150.00(Pounds Steerling)
Insurance...200. 00(Pounds Steerling)
Vat (5%)... 55.95(Pounds Steerling)
TOTAL...405.95(Pounds Steerling)

The insurance company declined reverse payment for the courier, stating that it is against their professional policy towards ensuring the safe delivery of the draft to you. That if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the draft since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Forward the cost of mailing your DEMAND DRAFT with any of the courier channel cost you choose above to us.

Hunt Ian Mark
Controller
GeoTrust SSL Reseller

Please respond to this email by making a selection from the three options above. Also be reminded that the deadline for the claiming of winnings is exactly Two weeks after the receipt of this email. After this period, your cash prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition of the lottery.

Please note that you will have to pay for any option you choose before your winning can be delivered to you.
Give me a call as soon as you receive this message.

ONCE MORE CONGRATULATIONS!!!

Best Regards,
MR. Eddie Ricky(Despatch Officer)
Jasco Courier Service Ltd.
Tel: +[protected]
E-mail: [protected]@live.co.uk
================================================================================...⇄
Copyright©[protected], Jasco Courier Service®. All Rights Reserved. Reproduction in whole or in part in any form or medium without expressed written consent of Jasco Courier Service is prohibited.




If anyone have any idea regarding this please get back to me as soon as possible at abhi.[protected]@gmail.com

I had a Vodafone Corporate account ([protected]) till the time I was aemployed with my previous organization. I had resigned on Feb 3, 2009. In Feb 2009 I therefore called customer service(on Feb 11, 2009) and requested for a permanent deactivation of the account as I had resigned and was switching to an Airtel connected provided by my organization. Customer service confirmed that the number will be permanently deactivated and that I should just destroy the sim card. Post that I had paid the relevant outstanding on the account by the due date, destroyed the sim card and ended the relationship with Vodafone.

On 28th June after returning from a week long vacation out of Gurgaon, I was surprised to get a Vodafone invoice (# [protected] Dated 15.06.09) for Rs. 7108.59 with a due date of July 3rd.
The invoice showed that there were extensive calls including STD and ISD that had been made from the account in the months of May and June'09!

On the same day, I immediately called customer service to highlight the discrepancy and lodge a fraud/dispute case. I was connected to Kulwinder from the Retention team. I was shocked to hear what he said about the account. The key points that he mentioned are mentioned below.

He said the account was temporarily disconnected on Feb 11, 2009 (and not permanently deactivated as I had asked. He could not give a reason for this discrepancy).
He the conveyed that someone claiming to be ME, called up on 11th April and asked for reactivation of the account. His request was turned down at that time.
The person again called and spoke to the retention team on 17th April and asked for the reactivation.
On 15th May, the person went to the main Vodafone outlet at Rajiv Chowk and submitted all paperwork including address proof, ID proof etc claiming to be Sayantan Mukherji i.e. ME and his documents were accepted at the store!
Subsequently a new sim card was issued to him and the account has been again in use till then!

Kulwinder's attitude firstly was extremely curt, hovering around rude. He was constantly referring to me as if I was at fault. He did not even lodge a dispute case and was not even agreeing to a request to deactivate the account. It was only when I gave him a piece of my mind that he disconnected the number and again, only temporarily ( Deactivation ticket # [protected]).

I have written to Vodafone as well. They have finally provided in writing that they have disconnected the number but have still not resolved the dispute in my favour and have rather asked to pay up the full outstanding.

Request you to please look into my case. Vodafone should be pulled up for negligence of services and causing harassment & pain to me!

hi
i had purchased a vodafone prepaid card from pune bharti vihar .i had furnished pan card and serving certificate on 6 /7/09.on 9/07/09 my out going calls were debarred stating non receipt of documents .on 10 i resubmitted the serving certificate ith a photo proof .till date i.e.17 the phone is not activated .on contacting the dealer they said they have submitted the forms while the customer care says they havent recieved the documents .what should i do?repeated inquires are waste of time .i think airtel would b a better option now .any other suggestions

Dear Sir/Madam

Please Disconnect The caller tune. My mobile no is [protected].



Thanking you,

prerana

Dear sir/ Madam,

In my mobile missed call alert was in activisation for past 8 months i have been charged 10 rupees every month . suddenly de activate that option in my mobile i rice the complaint to customer care .the exe told that problem cleared 48 hours .aft 48 hours they told again activate the missed call alert without any charge. but i have charged 30.again i inform to customer care they told that amount refunded .now it self no response fron our side .so kindly do the need ful in refunding that amount .

Vodafone complaint NO :[protected].

Thanking you.

Regards,

C.Prakash
[protected]

Dear Team,

I have been using my vodafone connection my no--[protected], i used recd all sorts of info about diff promos, thru sms & calls I recd a caller tune call and with out pressing any botton my caller tune gets activated.
I spk to the call center executive Name: Mr Madhu, & Some body called Mr Mondol they said that i have pressed activations key so that is why its got activated, More over these callers tunes r fully IVR voice they r not agree to listen to my words as i told them that there might be a technical prob they said no, as they r not willing to faith or rely on my face value. My question is how long these MNC will continue there mal practises & we r consumer harresed & there is no body to hear our complain.
Rqst you to look into the matter on urgent basis ASAP.

More on the basis of debate that the songs which they aired on that caller tune call was full of kishore kumar songs & my song which has been activated was from the film called "Kasoor" song is jo meri ruhu ko chain de pyar de now what is this


Regards

Santanu

Dear Sir
I was using mobile no[protected], & at that time i was not able to pay the bill, & they have dissconected connection, i cound not able to pay the bill at that time and i left the job at that
momvent, and i joined the other co., that is Transcity Developers, in the month of March-09, here
for salary i am having target, & iam not reaching my target from the first month that is the reason
i couldnt pay the mobile bill no[protected], but now the people from Vodafone they giving harriesmint
to me.
I hope you do need full to me about this, i will pay the bill but i want time to pay it.

Thanking you
Raghava Holla

This is regarding the Ticket number [protected] created long back from the mobile number [protected]. As we are residing in the KSP Residency, Green Gardens, Saibaba Temple Road, Kundanahalli Gate, Munnekolala, Bangalore 560037, and there are no Vodafone mobile phone network signals since more than 1 year, we have raised plenty of requests on the same. I would like to share all the Vodafone numbers getting issue from this Network Signals, please find them below. We indivisually raised many requests to the Vodafone, and we are tired to fight with Vodafone to get it resolved. As per the next step, we would like to close all the Vodafone connections we have in our apartment, if still there is no response. Here are the list of Vodafone connections with in our apartment.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

dear sir
sorry muje english nahi aati isliye me hindi me likh raha hu,
sir mene aaj pure 3 month ho gaye detail bill abhi tak mere add. par nahi receive kiya aur mera balance tin bar 50.rs balance cut ho gaya hai.
pls help me.
my vodafone no. is [protected]
state: gujrat
dis: rajkot/dhoraji/chitravad

SIR,
I HAVE RECIEVED THE SMS FROM LOOMIS FIN INT ON 14th july 2009 WHICH IS AS FOLLOWS:-
CONGRAT YOUR MOBILE NUMBER HAS WON 1, 000, 000 GBP IN THE 09 LOOMIS FIN INT MOBILE DRAW. TO CLAIM YOUR PRIZE CONTACT DR. STEVE ON [protected] EMAIL=[protected]@live.com...

Sir,
I have a retail counter in gwalior morar that name is monish communication. i start retail the vodafone sim on 2-3 months. But your distributer are not give response in any decision. he not give the lapoo sim, and the saler of your company comes only first time when he sold me some sim again he no visit in my shop. I return my customer due to lack of recharge balance & sims.Today your company repotated in M.P. So in future i shaw in best company of the country. please take a right action about that.
Thanks

I am vodafione customer. My number is [protected].At Mar-10-2009 I send request for starting DND service at this number([protected]) at (START DND) 1909 (toll free number).In response Vodafone give me a registration number [protected] and tell me that your query shall be responded by Apr-15-2009.
But still I am receiving marketing SMS and calls. I lodged two complaint in Vodafone customer care regarding to this problem. But yet he has not given any solution regarding to this problem.
Please help me regarding to this problem. Thank you.