Vodafone India Complaints & Reviews

hello sir,

i am being charged 4 to five rupees daily.I think its due to GPRS facility please deactivate it.

I have received a call from your DSA FAST TRACK as on[protected] that i purchase an ADD On connection from then which has the number of which last five digits are same as my current number. My current number is [protected]. Today[protected], i am received a confirmation call from your vodafone and the person confirmed me the different number. The number which is allotted to me is [protected]. I am not your [censored] customer. I believe only on vodafone thatswhy i make a payment to them as security money.



Now will you tell me that can i recieve the number which is allotted to me or not.



I am attaching the voice recording of the executive who talked to me from the Fast Track.



TODAY I HAVE LODGED A COMPLAINT CUSTOMER CARE. THE REFRENCE NO. IS [protected].

PLEASE SHORTOUT THIS PROBLEM. I DON'T WANT TO GO BY ANY LEGAL PROCEDURE.

PLEASE LISTEN THE VOICES O[censored]R EXECUTIVES.


THE ADDRESS O[censored]R DSA IS A-21/8, NARAINA INDUSTRIAL AREA, PHASE-2, NEW DELHI-110028.

THE RECEIPT NO .IS 29257.

--
THANKS & REGARDS
CA. D.P. AGARWAL
PROPREITOR
D P A & CO.
M. No.[protected]

VODAFONE web / Email usage Campaign
Vodafone Online Promotions
United Kingdom.

Tell: +[protected]


ATTENTION: Dipankar,
CONGRATULATIONS! Once again, This is to inform you that you have been cleared a winner of the VODAFONE PROMOTIONS 2009, Following the verification and confirmation of the fact that you possesed the true ownership of the Email, which emerge a lucky winner of £950, 000.00 GBP With REF NO: VDF/[protected]. in the ON GOING VODAFONE PROMOTIONS 2009.

I am happy to inform you that this approval was made after due verification and confirmation of the details which you provided.

Please be informed that we have forwarded your Original winning Certificate,
Letter of guarantee from the UK Government, the Lottery License and your mode of
prize collection to the Courier Delivery Company. You are required to contact the Courier office with details as stated below:

Jasco Courier Service Ltd.
Premier House
Sprint Estate
Oyster Lane
Byfleet, Surrey
KT14 7NW,
United Kingdom.
Email: [protected]@live.co.uk
Tel: +[protected]
Contact Person: Eddie Ricky.( Despatch Officer)

You are advised to send the courier company a mail with full introduction of yourself as a winner of
£950, 000.00 GBP in the On going VODAFONE PROMOTIONS 2009. Also include the below details.

FULL NAMES_______________________
FULL CONTACT ADDRESS ___________________________________
ZIP CODE____________________________
SEX______________
DATE OF BIRTH ________________________
POSTAL CODE ____________________________
COMPANY NAME _____________________________
MOBILE NO-______________________
HOUSE PHONE NO-______________________
FAX____________________
COUNTRY _____________________
REF NO: VDF/[protected]
DRAW NO[protected]

Also indicate your:

PREFERRED MODE OF PRIZE COLLECTION:

(A) CASH DELIVERY IN A SAFE BOX ( IMMUNITY )
(B) INTERNATIONAL DEMAND DRAFT

1. To have courier company send your winning by CASH DELIVERY to you in your country through our diplomatic delivery agent. The prize will be packaged in cash and will be transported through the Intercontinental Diplomatic Courier London and will get to you at your door step in your home over there in your country.

2.Barclays bank issued Certified International demand Draft in your name which is transferable to your local account through the Reserve Bank of your country only and a processing officer will be sent to make the transfer from the Reserve Bank of India into your account and he will follow all formalities on your behalf to ensure that your funds are transferred into your account within 48 hours from the time of his arrival to your country.

Everything has been arrange in such a way that our payments mode would meet the standards set by the Lottery boards. After you have sent down this information, a Winning Certificate will be sent to you. This Certificate is your proof of winning from this office to the payment centre you are advised to keep your winning numbers secret for reference purposes.

Also make sure you send a scan copy of your identity International Passport or Drivers Licence or any means of your Identity

Note: you are to Quote your complete names, Ref number/DRAW number and your direct phone number so that they can honour your letter.

For final processing of your claims, you will have to contact the courier company with the
above e-mail address. Send REF: number and fill the above form.

Once again congratulations and always inform me with your dealings with the courier company. Also you must not fail to send your identity prove. Otherwise they will not release your Prize.

Mr.Spencer Williams
Tell: +[protected]
Claim Processing manager
Copyright © 2009 Vodafone Promotion Team! All rights reserved.




And I have also got the confirmation so is it true? Or is there any fraud going on...


JASCO COURIER SERVICES
REG ORDER NO:ES/657252

PAYMENT BEFORE DELIVERY


Dear Customer: Dipankar Banerjee

This is to inform you that you have been officially cleared for payment of £950, 000.00 Pound on a Certified International DEMAND DRAFT issued in your name by the verification/logistic department, at the headquarters of the Vodafone promotions 2009.

The original copy of the winning certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through the Vodafone Promotions Programme will be sent to you and the bank as soon as you meet with any of the option selected by you, and your winnings will be couriered or transferred to you immediately.

You can now begin the final step of the claiming process, which is the delivery of your cash prize to you. With regards to this, there are Two options open to you, you are required to select the most convenient of the two for delivery your DEMAND DRAFT in your country.

As soon as we confirmed your readiness to claim your prize by accepting the courier charges payment obligation, we shall send to you the scan copy of your Winning Certificate. Also be informed that your DEMAND DRAFT will be delivered to the Reserve Bank of India by your claims processing officer with good reputation and credibility, who will be sent by the issuing Bank (BARCLAYS BANK PLC London). He will be responsible to deliver your draft to the Reserve Bank of India (RBI) and he will also undertake all formalities in terms of registering the DD at the finance commission or ministry in your country and also the conversion OF YOUR WINNING AMOUNT from Pounds Sterling to Indian Rupees before the cash can be transfered from RESERVE BANK OF INDIA into your personal Bank Account in your city.

COURIER DELIVERY OPTIONS.

A.Normal class delivery: in 48hours

Mailing...200.00(Pounds Steerling)
Insurance...200.00(Pounds Steerling)
Vat (5%)...60.25(Pounds Steerling)
Total...460.25(Pounds Steerling)


B.Normal class delivery: in 72 hours

Mailing...150.00(Pounds Steerling)
Insurance...200. 00(Pounds Steerling)
Vat (5%)... 55.95(Pounds Steerling)
TOTAL...405.95(Pounds Steerling)

The insurance company declined reverse payment for the courier, stating that it is against their professional policy towards ensuring the safe delivery of the draft to you. That if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the draft since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Forward the cost of mailing your DEMAND DRAFT with any of the courier channel cost you choose above to us.

Hunt Ian Mark
Controller
GeoTrust SSL Reseller

Please respond to this email by making a selection from the three options above. Also be reminded that the deadline for the claiming of winnings is exactly Two weeks after the receipt of this email. After this period, your cash prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition of the lottery.

Please note that you will have to pay for any option you choose before your winning can be delivered to you.
Give me a call as soon as you receive this message.

ONCE MORE CONGRATULATIONS!!!

Best Regards,
MR. Eddie Ricky(Despatch Officer)
Jasco Courier Service Ltd.
Tel: +[protected]
E-mail: [protected]@live.co.uk
================================================================================...⇄
Copyright©[protected], Jasco Courier Service®. All Rights Reserved. Reproduction in whole or in part in any form or medium without expressed written consent of Jasco Courier Service is prohibited.




If anyone have any idea regarding this please get back to me as soon as possible at abhi.[protected]@gmail.com

I had a Vodafone Corporate account ([protected]) till the time I was aemployed with my previous organization. I had resigned on Feb 3, 2009. In Feb 2009 I therefore called customer service(on Feb 11, 2009) and requested for a permanent deactivation of the account as I had resigned and was switching to an Airtel connected provided by my organization. Customer service confirmed that the number will be permanently deactivated and that I should just destroy the sim card. Post that I had paid the relevant outstanding on the account by the due date, destroyed the sim card and ended the relationship with Vodafone.

On 28th June after returning from a week long vacation out of Gurgaon, I was surprised to get a Vodafone invoice (# [protected] Dated 15.06.09) for Rs. 7108.59 with a due date of July 3rd.
The invoice showed that there were extensive calls including STD and ISD that had been made from the account in the months of May and June'09!

On the same day, I immediately called customer service to highlight the discrepancy and lodge a fraud/dispute case. I was connected to Kulwinder from the Retention team. I was shocked to hear what he said about the account. The key points that he mentioned are mentioned below.

He said the account was temporarily disconnected on Feb 11, 2009 (and not permanently deactivated as I had asked. He could not give a reason for this discrepancy).
He the conveyed that someone claiming to be ME, called up on 11th April and asked for reactivation of the account. His request was turned down at that time.
The person again called and spoke to the retention team on 17th April and asked for the reactivation.
On 15th May, the person went to the main Vodafone outlet at Rajiv Chowk and submitted all paperwork including address proof, ID proof etc claiming to be Sayantan Mukherji i.e. ME and his documents were accepted at the store!
Subsequently a new sim card was issued to him and the account has been again in use till then!

Kulwinder's attitude firstly was extremely curt, hovering around rude. He was constantly referring to me as if I was at fault. He did not even lodge a dispute case and was not even agreeing to a request to deactivate the account. It was only when I gave him a piece of my mind that he disconnected the number and again, only temporarily ( Deactivation ticket # [protected]).

I have written to Vodafone as well. They have finally provided in writing that they have disconnected the number but have still not resolved the dispute in my favour and have rather asked to pay up the full outstanding.

Request you to please look into my case. Vodafone should be pulled up for negligence of services and causing harassment & pain to me!

hi
i had purchased a vodafone prepaid card from pune bharti vihar .i had furnished pan card and serving certificate on 6 /7/09.on 9/07/09 my out going calls were debarred stating non receipt of documents .on 10 i resubmitted the serving certificate ith a photo proof .till date i.e.17 the phone is not activated .on contacting the dealer they said they have submitted the forms while the customer care says they havent recieved the documents .what should i do?repeated inquires are waste of time .i think airtel would b a better option now .any other suggestions

Dear Sir/Madam

Please Disconnect The caller tune. My mobile no is [protected].



Thanking you,

prerana

Dear sir/ Madam,

In my mobile missed call alert was in activisation for past 8 months i have been charged 10 rupees every month . suddenly de activate that option in my mobile i rice the complaint to customer care .the exe told that problem cleared 48 hours .aft 48 hours they told again activate the missed call alert without any charge. but i have charged 30.again i inform to customer care they told that amount refunded .now it self no response fron our side .so kindly do the need ful in refunding that amount .

Vodafone complaint NO :[protected].

Thanking you.

Regards,

C.Prakash
[protected]

Dear Team,

I have been using my vodafone connection my no--[protected], i used recd all sorts of info about diff promos, thru sms & calls I recd a caller tune call and with out pressing any botton my caller tune gets activated.
I spk to the call center executive Name: Mr Madhu, & Some body called Mr Mondol they said that i have pressed activations key so that is why its got activated, More over these callers tunes r fully IVR voice they r not agree to listen to my words as i told them that there might be a technical prob they said no, as they r not willing to faith or rely on my face value. My question is how long these MNC will continue there mal practises & we r consumer harresed & there is no body to hear our complain.
Rqst you to look into the matter on urgent basis ASAP.

More on the basis of debate that the songs which they aired on that caller tune call was full of kishore kumar songs & my song which has been activated was from the film called "Kasoor" song is jo meri ruhu ko chain de pyar de now what is this


Regards

Santanu

Dear Sir
I was using mobile no[protected], & at that time i was not able to pay the bill, & they have dissconected connection, i cound not able to pay the bill at that time and i left the job at that
momvent, and i joined the other co., that is Transcity Developers, in the month of March-09, here
for salary i am having target, & iam not reaching my target from the first month that is the reason
i couldnt pay the mobile bill no[protected], but now the people from Vodafone they giving harriesmint
to me.
I hope you do need full to me about this, i will pay the bill but i want time to pay it.

Thanking you
Raghava Holla

This is regarding the Ticket number [protected] created long back from the mobile number [protected]. As we are residing in the KSP Residency, Green Gardens, Saibaba Temple Road, Kundanahalli Gate, Munnekolala, Bangalore 560037, and there are no Vodafone mobile phone network signals since more than 1 year, we have raised plenty of requests on the same. I would like to share all the Vodafone numbers getting issue from this Network Signals, please find them below. We indivisually raised many requests to the Vodafone, and we are tired to fight with Vodafone to get it resolved. As per the next step, we would like to close all the Vodafone connections we have in our apartment, if still there is no response. Here are the list of Vodafone connections with in our apartment.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

dear sir
sorry muje english nahi aati isliye me hindi me likh raha hu,
sir mene aaj pure 3 month ho gaye detail bill abhi tak mere add. par nahi receive kiya aur mera balance tin bar 50.rs balance cut ho gaya hai.
pls help me.
my vodafone no. is [protected]
state: gujrat
dis: rajkot/dhoraji/chitravad

SIR,
I HAVE RECIEVED THE SMS FROM LOOMIS FIN INT ON 14th july 2009 WHICH IS AS FOLLOWS:-
CONGRAT YOUR MOBILE NUMBER HAS WON 1, 000, 000 GBP IN THE 09 LOOMIS FIN INT MOBILE DRAW. TO CLAIM YOUR PRIZE CONTACT DR. STEVE ON [protected] EMAIL=[protected]@live.com...

Sir,
I have a retail counter in gwalior morar that name is monish communication. i start retail the vodafone sim on 2-3 months. But your distributer are not give response in any decision. he not give the lapoo sim, and the saler of your company comes only first time when he sold me some sim again he no visit in my shop. I return my customer due to lack of recharge balance & sims.Today your company repotated in M.P. So in future i shaw in best company of the country. please take a right action about that.
Thanks

I am vodafione customer. My number is [protected].At Mar-10-2009 I send request for starting DND service at this number([protected]) at (START DND) 1909 (toll free number).In response Vodafone give me a registration number [protected] and tell me that your query shall be responded by Apr-15-2009.
But still I am receiving marketing SMS and calls. I lodged two complaint in Vodafone customer care regarding to this problem. But yet he has not given any solution regarding to this problem.
Please help me regarding to this problem. Thank you.

I Mrs.Rashmi Shah own the following two Vodafone nos

[protected] Relationship no: 1.13477999
[protected] RElationship no: 1.10596268

I had purchased the cell no [protected] from your dealer M/s. M.R.Systems and Devices from the sales person Mr.Raj Parikh on 11 June 2009. the cell number was activated on thew 12th June 2009 itself but was disconnected on the 10th July 2009.
the reason for disconnection as quoted by your customer care on 111 is that the documents have not been submitted to us.

As such i would like to ask Vodafone Essar Ltd. the following questions;

1.How come the cell number was activated without the documents being submitted?

2.How was that the bill for usage was sent to me without the company having documents?

3.Why was i not intimated that the documents have not been submitted before disconnection my cell no?

I had purchased the second number for muy business needs but needless to say due to this abrupt and uncalled for; disconnection of service I have made a loss amounting to thousands not to mention the embarrasment caused by the same.

sir,
i am a vodafone customer having no [protected]. i had taken the vodafone no. 2 months back and i am suffering from the starting. Just a few weeks back i recharged my phone with rs 11 sms pack that gave 111 sms free per week then after a week from my balance 11 rs got deducted without any information, when i asked cust. care representative he told me that according to scheme it will get deducted automatically after a week and also told me that i[censored] get your cell recharged with a 35rs sms pack..rs11 sms pack will get deactivated automatically following this i got my cell recharged with a 35rs sms pack on 7th of july..but to my surprise on 8th of july again 11rs got deducted from my balance. i again then contacted customer care and one of your representative told me the process to get rs11 sms pack deactivated, he also assured me that after i deactivate my 11rs sms pack, my 35rs sms pack that i recharged on 7th of july will again get activated. on 12th of july i deactivated on rs 11 sms pack but still my balance get deducted as soon as i msg. on asking a customer care representative he gives me the reason that my 35rs sms pack has got deactivated and to activate it again i will have to again recharge my sim with rs 35 sms pack. Now plz tell me, who is responsible for my loss of 35rs that i spent earlier on sms pack that i didn`t even used due to your customer care representative`s wrong statements.i didn`t knew that vodafone`s service is so poor and they could misguide their customers to this extent by giving false and incomplete statements. i am repenting on my decision to take vodafone connection now and i will never recommend vodafone to anyone in the future..i want you to listen the conversation that i had with your customer care representatives on 12th, 7th and one earlier date that i don`t remember and take the desired action against them respectively and also please improve your representatives so that they don`t misguide some other in the future. plus i want you to COMPENSATE ME FOR THE 35RS SMS PACK that got wasted due to your reprentatives incomplete statements and negligence.I hope you will reply me to the earliest and will take the necessary action so that i dont get forced go to the CONSUMER COURT due to your delay.

I just wanna describe the Worst Customer Service Experience i've ever had and I know Pen is Mightier than a sword... And, the bad service was from the Mobile Phone Service Provider, a.k.a., VODAFONE...


Today(10/7/09, 21:00 hrs, I.S.T), I happened to commit the biggest sin of my life.. Call the Vodafone Customer Care... Not because i was jobless, but i was not able to make calls... Every time I dialed a number, i get an error as "NETWORK BUSY"... To me, the network is Vodafone... I called the customer care number:[protected].. And i land up to a great Customer Service Rep.. BADRI... God knows what kinda people vodafone recruits.. Damn guy, never understood English... I had to repeat myself 100 times... Then he came up saying, "I"M UNABLE TO HEAR YOU, DISCONNECT AND CALL US BACK" and the Customer service rep disconnected the call... Then I had to call them back.. I was unable to call anybody else other than the god damn vodafone customer care.. Now we've another person BASHA.. I tell him the entire story, he kept interrupting and without allowing me to speak... den he asked me to try with another mobile phone and call 'em back.. I actually tried that already.. The minute i said that to him he was like "ARE YOU LYING".. I was really angry, called him and hung the call.. 30-minutes later, same problem, called back the customer care again.. MY stinking fate, reached the same guy.. "Badri", who refused to put me to his manager, then placed on long hold and disconnected the call...


Then I realized, Vodafone does recruit good people... I Spoke with UdayaKumar.. He was very polite.. That too a customer like me.. He asked me what was required, listened to me and responded accordingly and made sure that my issue was fixed.. I spoke with his manager Gopinath, to give him a pat..

But the experience i had with the other two guys was miserable.. Tat too with me!!!. I do the same job...customer service as well... But i felt like shooting myself when i went through such customer service agents.. felt ashamed of myself... If i was their i wuld fire tehem right away...


BUT.. No more vodafone... I'll say this to everybody I know.. I cannot expect to reach UdayaKumar each time... Vodafone Customer Service On the whole.. SUCKS...

I am a customer of Hutch / Vodafone Essar Company INDIA for nearly 6 years my Vodafone number is [protected].

Recently I have changes my number from a post paid to Prepaid. My sim card was activated after having needed to approach the VODAFONE STORE ( madhapur ) 4 –5 times in that month. They have activated the SIM “[protected]” on 19 June 2009 and I was assured that the services were activated. I was able to recharge on 20th June and was able to use the services till 27th June.

On 27th, without any prior notice, all my services were barred. I was unable to reach the customer care as the customer care number 111 was not functioning and the other number [protected] was also unreachable (barred). No one from the VODAFONE ESSAR contacted me with the reason for disconnection.

When tried to reach customer care from another number, they were not able to tell the reason for disconnection.

On 29th of June I had to walk to the VODAFONE STORE ( madhapur, hyderabad ), they told that some documentation was not submitted

1) When converting the Phone from Post Paid to Prepaid, No one from the VODAFONE ( madhapur ) told that I need to submit the proofs (I was their customer for the last 5 years as a post paid user were they providing the service with out proofs?)

2) They have not asked me to signed any paperwork for the conversion

3) At the time of handing over the SIM they have not asked me for any documentation not told that it is required

4) They have activated the SIM allowed recharge; offers for SMS, phone calls were made from that phone.

5) All of a sudden with out any prior intimation how can they disconnect my services?

6) How could VODAFONE ESSER be so unprofessional to make customers wondering why the services been barred while accepting Re-changes into the same de-activated account.
7) Why are they so unprofessional to provide means by which customer Care can be reached.

8) Why does customer have to suffer or the immature behavior of the Vodafone Essar Company Mobile phone is used for Emergences purposes, when being disconnected without prior intimation, are they taking responsibilities for misshapes for phone not being handy?

9) The Customer Care reluctance to help their customer is Quite OPPOSITE to their Caption “ Happy To Help”.

VODAFONE ESSAR Cannot take it for granted that customer are help less and Do not effort to take chance with service utilities which are used for emergency purposes. THEY HAVE NO RIGHT TO PUT CUSTOMERS IN RISK WITH THEIR UNPROFFISIONAL MANNERS.

My kind request is that proper action needs to be taken on VODAFONE ESSAR

Set caller tune without any Permission:

Hello

My Name is Pradip Dey and Mob No is [protected]. I have a Vodafone prepaid connection and i using the same for last 5 years (approximately). Yesterday(09/07/09) at arround 9 p.m. I going to call someone I saw my balance is -12.98(negetive balance). Then someone call me and tell that you have activated caller tune. Then I realise why my balance is negetive. Immediately I deactivated the caller tune with SMS TO 144 by "CAN CT" and immediately I received massage from 56789 that my caller tune has been deactivated. But still my balance has not been updated. Then I call Vodafone customer care at [protected] and someone tell that it is not possible to activate without my confirmation. I told him to as I have deactivated immediately when I know so update my balance, then he told me it is not possible and he can't do anything for that.

It is requested to take immmediate action to restore the amount which was deducted from my account and send sms urgently.

Pradip Dey

Hi,
I don't know weather you guys aware this. I have prepaid Vodafone in chennai. i registered with ICICI bank for mobile banking for any mobile alerts. when I try to register( add payee) i never get confirmation code. i tried this almost 3 days/8 times like remove and add. i sent mail to ICICI customer care they asked me to check with mobile operator. later i came to know this cheater Vodafone, not allowed to receive message then we have low balance that is below 50Rs. This is really makes consumers as mad, why such a policy? i really fed up with Vodafone. and one more issues was, i dont know how the called tune was enabled for me.. stupid system they have... pressing a singe digit number its makes enable caller tune... and they simply deduct amount from our balance(30rs). if we want to disable, we need to send SMS to them. for taking money they have simple system, for stop taking money they complicated system. I would suggest one thing to CEO/owner of Vodafone, instead of doing this cheating business better go and beg infront of all the Indian houses. I really fed up/frustrated with Vodafone.