Vodafone India Complaints & Reviews

dear sir,
i m regular user of vodaphone.this number was registered in the name of my brother, vineet singh.i(bhavana singh) m using this no. from last 2-3 years. the details are as-
mobile no.-[protected] (kanpur, u.p.).
validity- LIFETIME
i want to register a complain against vodaphone.because...
vodaphone was/is running a etop of rs.118(monthly scheme for low callrates).this provides callrates paise20(for vodaphone to vodaphone) & paise30(for vodaphone to other mobiles).while normal charges i.e.without etop, are rs1(for vphone to vphone)& rs2(for vphone to others).
i had been applied for this etop on 30thjune after recieving a call for same on 29th june by vpone.activation timewas 48hours.but it was not activated from 2nd july(although rs118 were deducted from my balance) to till today.they deducted wrong prices(rs1 for v.p. to v.p.).i had bn registerd complains 4 times but everytime they postponed date for correction.while they again deducted rs118 on 2nd august, without appling by me for august month.they didn't corrected my balanced and again deducted118 from my balance due to which my balance is now negative i. e. -70.55. now i m in pune today and mobile is not responding and this is temporarily out of service while validity is LIFETIME.
kindly register the complain and help to resolve the problem as soon as possible.

regards,
bhavana
kanpur, u.p.

dear sir/madam
this arun from delhi i am customer of hutch (vodafone) for ten yeari have a common problem which is happning with every body in your south extention vodafone center. three month ago i went there for three pripaid connections but they force me to bye postpaid connection that time i bought these post paid connection for 500 each (1500) with the commetment that they will waiver my clip charge for three month if i am not satisfy with post paid connection then i can convert my postpaid to pripaid & they said i dont need to pay clip charges now at 3/8/2009 i went there again now they said they cant waiver my clip charges when i said about commetment they said can be possible any person made fals statement to you but how can it possible they people are employee of vodafone can they make fals statement so its mean they people are sitting there to make fool to us even when people go inside security gaurd ask every body that would you like to buy postpaid connection whats its mean vodafone allow these all activity to everybody please take action about these thing otherwise you might be in truble in future & you will loss your goodwil if its happining countiniusly & what should i do for pripaid connection tell me please as soon as possible otherwise i wont be resposible for any payment except clip charges i am ready tp pay usses but i wont pay clip charges i hope you will take action fst.

complaint againt
south extention vodafone center
my post paid no is [protected]
[protected], [protected]

you can contact me at [protected]

I have got this Email: Is this TRUE???

VODAFONE ONLINE PROMO INTERNATIONAL
In Conjunction with The National Organizing
From: The Desk Of the Promotions Manager
VODAFONE ONLINE PROMO INTERNATIONAL:
Reference:FL/[protected] Batch:45301/14/FIFA06/FL.
www.vodafone-onlinpromo.co.uk

VODAFONE.NL PROMOTIONS PRESENTS FREE EMAIL COMPUTER BALLOT EASTER BONANZA.
(COUPON WINNING NUMBER: XWIN-01257DEN)

Dear Winner,

You have won the sum of EUR1.000.000 {One Million Euros} from the vodafone database of internet email users held today, from which your email address was randomly balloted which came out attached to the winning coupon number XWIN-01257DEN.

This winning prize is of a totally cash money of five millions euros which under five lucky winners with their e-mail in appendix to this same coupon winning number is shared one million to each five winners.This lottery is an easter promotional program by VODAFONE.NL to advertise to the world its existence.

All participants were selected through a computer ballot system drawn from over 50, 000 companies and 2, 000, 000 individual email addresses from all over the
world, as part of our international promotions program, which we intend to conduct several times a year.

Being one of the luck winners, we hereby contact you to claim your winning amount quickly as this is a free email computer ballot bonanza lottery
promotion. Failure to claim your winning will result to rollover or reversion of the winning sum. We also use this medium to notify you that the expiring or
lapse date to claim your winning prize is on the 20th August 2009.

To claim your winning prize, contact the Universal World Express Delivery Courier Service with your coupon winning number XWIN-01257DEN and your parcel
identification number: {CPEL/OWN/9875} for immediate delivery to be effected to you.

REG NO:103309)
World Express Courier Company
Hartland Close Slough Berkshire.
Contact Person: Mr. Perry James
Email:[protected]@yahoo.co.uk
Tel : +[protected]
Tel : +[protected]

Please reply with any of the above reply email and call for verification Keep this winning notification message confidential away from public notice to
prevent double claims and impersonation until after remittance/payment to you.

Provide below informations:
Full Name:_______________
Sex:__________
Age:______________
Occupation:_______________
Nationality:______________
State:_________
Country:______________
Tel number:__________________
COUPON WINNING NUMBER: XWIN-01257DEN:_________________And Parcel identification
number;___________________
And an attach scanned copy of either your International Passport, Driving Licence or Voter's Card for identification at the point of delivery.

Congratulations once more from our members of staff and thank you for being
part of our promotional program.

For verification and procedures contact by calling.
Regards, Mr. Chand Raj (Co-ordinator)
www.vodafone.nl
********************************************************************************...⇄
This message, including all attachments transmitted with it, is for the use of the addressee only. It may contain proprietary, confidential and/or legally
privileged information. No confidentiality or privilege is waived or lost by any mistransmission.If you are not the intended recipient, you must not,
directly or indirectly, use, disclose, distribute, print or copy any part of this message.If you believe you have received this message in error, please
delete it and all copies of it from your system and notify the sender immediately by reply e-mail.Any unauthorized copying, disclosure or distribution of the content in this e-mail is strictly forbidden.
********************************************************************************...⇄

I am using vodafone no.([protected]). in last feb i recevied the bill in which there were extra charges of some sms plan. i went to there v-store and told thm about this they said it may be activated by you by mistake send message for deactivation . i did but the reply came that no sucs service is provided on this no. then thesaid they will send the email to solve my this problem which (server)was not working at that time but again it come again in my next bill.than i call to customer care and tell them about my problem they said you make the remaining payment we will solve this problem but that did'nt happen. i tried so many times but result as same.i also have recording of there commitment which theay made to me but did'nt fulfill. there is another problem regading sms actually when i took the the sim out of my phone and then again put it back in my mobile it automatically send sms when i asked them about this they said they can't tell me the no. because of sequrity reason & when again i went to the regarding this problem the said this is probleum which occur in some handsets if you want this problem to sort out you should take new sim by paying Rs100. this probleum occured me few time back but at that time they didn't tell me this. now they have stopped my outgoing call even without informing me.

this card offered me 20 paisa/sms but from yeasterday ur deducting 1rs/sms pls reply that why this is happening

Hi this is yogesh bhatt.

I am using vodafone postpaid connection from past 2yrs.
Even after paying all my biilss on time and no backlockss..I am suffering from poor connectivity in my residencial area.

complaints to this haas been made almost 5-6 times with customer care and stoe deptt.. but nothing is b eing done in this regards

Its almost 1 month now nd i am unable to conect to any calls .I want jusst an answere to this that whether my conection wil work properly or not else i will chaange my number with anyother srvice provider.


yogesh bhatt
[protected]
Secubderabad-Sindhi Colony

Respected sir,
I am Neeleshwar Ghai R/o jammu i had applied for a new vodafone connection because i believe in the brand name of the comany but because of a distributor i as a customer feel very bad to inform u that the distributors are doing fraud with customers as well as retailers.
i have purchased a prepaid no. [protected] from sifty communication janipur (a retail outlet) under the distribution area of Ruchi sales corporation Amphalla jammu (disatributor).
After purchasing Redbox, including wrist watch and 2 bonus cards, i had filled a form with the relevant documents, i have handed over it to sifty communication(retailer) and they assured me that the sim will be delivered to me with in 48 hours but after waiting of such a period of 2 weeks i went back to that outlet for some information regarding my vodafone connection and retailer was surprised to know the inconvience i as a customer had. then the retailer contact their distributor regarding my vodafone connection.
Finally i visited to distributor located at Amphalla jammu with redbox and relevant proof of slip having the stamp of that retailer and the Ruchi sales corp. ( the distributor) have neglected my complaint and he didnt attend me properly and strted giving me funny excuses of replacing ur vodafone no. with some another no. this is the biggest example of fraud distributor as i have ever seen. this is not the fraud with only the customer but also with hte company's name.
I have all the proof of purchasing the vodafone connection under mobile no. [protected]. So please take some action regardind my complaint and help me out.
Thanling you,
Yours sincerely
Neeleshwar Ghai
contact no. [protected]
email id [protected]@yahoo.com

Its to inform you that I am staying in Type 5, 14 no quarter in KPCL township SHAKTINAGAR, Dist:Raichur. There is feble network coverage inside the house as well as outside areas. My mobile number is[protected], [protected]. It is becoming very inconvenient to communicate properly. though I have loged complaint to Vodafone office at Raichur, no action have been taken till now. please interrupt to redress the complaint immediately.Hoping for early acknowledgment.
Thanking you.

hi sir
my name is himanshu ahuja and my number is [protected]

i have a complaint regarding my unnecessary deduction of balance on around 5th of july i recharge my phone by 410 and 20 on a same day by easy recharge and that time i m in roaming i dont have habit to check my balance on a day 9 or 10 i seee my balance is too low it means 135 rs deduct at a time and i make a call only of few minutes to some number the calling number which i make a call usually [protected] i tell the customer care they said u make a 00 before the number thats y i charge a call at isd rate that make stupid but ur executive was what i say they put the phone when next time i make call ur executive said this is our mistake i refund this within 24 hr but balance is not refund afer 72 hr then again i make a call then they said within 24 hr again balance is not refund by u i make my phone off bcoz i m in roamig and my balan ce is finish this is not happend once after deeuction my balance 135 i check my balance each and e very time they get normal but when the conversatio n begin from [protected] the mistake is occur once a time i have a balance of 23 rs i make a call then after 1 minute the phone is cut and the message show me at my phone that ur last call charge is 12 rs then 11 rs is remaining .this make my too disturb during my exam period but now i m in delhi i said the customer care executive they said i dont have record of 15 days back .i m too disturb from that

Dear Sir,
I bought three connections from Hutch [protected], [protected] and [protected] in the year 2006. I started using the number [protected] and got the expansive package installed. This connection started showing problems and did not show any network. On complaining this to their customer care I was told to go Hutch care at Ansal Plaza, Delhi as only they can rectify this fault. I reached Hutch Care and they found the SIM faulty and replaced the SIM and assured that new SIM would work. Within hours new SIM also declined to work and problem could not be rectified. I visited Ansal Plaza more than three times leaving aside my official work. Then one of the executive at Ansal Plaza told me that Hutch sometimes does not work with Samsung mobiles. Left with no other option I changed my phone and bought popular nokia phone but this even dod not end my woes and connection seized to work. I also wrote many complaints through mail to Hutch seniors officials but there was no respite. I after getting frustrated dumped the connection.
After this I started using other connection of Hutch [protected] and that is working fine. On 29th July 2009 i.e after 3 years Vodafone people deactivated my current number as they claim I have outstanding of previous phone i.e [protected]. Their this act has caused a huge toll on me as I was at Airport and one of my 70 year old relative was coming who just had my number with her and she could not contact me because of this act of Vodafone. The agony I went through can't even be expressed through words. That old lady had to manage her way to home by her own.
My grievance is that Vodafone is trying to extort money out of me as my this number is circulated amongst near and dear ones and they know that usage very heavy and I can not afford to surrender this number. There was no intimation prior to disconnection of my this phone and Vodafone is claiming bill of that connection which has caused me huge loss of time and money and was not even able to use the phone number which I got after many efforts.
Besides this I tried called the numbers given in the website of TRAI. This website gave the numbers of Nodal officer, [protected] was picked up by one Kapil who after listening acted in a manner the irresponsible man can act he straight away told that vodafone does not need customers like me and said that what could they have done if the number[protected] was faulty, what they need is money. On explaining that why should I pay for something which was of no use to me and even caused me losses but his answer was absurd. After this I call the appellate number of Sanjay Sawhaney but there was no response.
Please let me know what to do with these greedy people.

Regards..
Pankaj Yadav

I have a prepaid account (mbl no.[protected]) of vodafone co.I was messaged(CAN COMBO to 111) to vodafone on 12.07.09 for deactivate my combo pack(tariff rs.118) service.same day(12.07.09) vodafone replied(2 message) to me that "apki vodafone COMBO band karne ki request hume prapt ho chuki hai.yeh seva 24 ghanto me band kar di jayegi." and "Apki 118 combo seva deactivate ho gayi hai" but again on 25.07.09 vodafone deducted 118 rupees from my prepaid account for combo pack(tariff rs.118).Then i was complained to vodafone customer care(by mobile) & his outlets(personaly) but they don't satisfied to me.This is my first normal written complain.pls return my amount in my prepaid account.Otherwise i will take some legal action.

we are taken the connection on Feb 2009 with the information of executive stating tat 249 plan with 200 min free and CUG plan is free. But after first bill they suddenly increased monthly rental from 249 to 299. Even i called with customer care they are telling the same thing tat my plan is 299 rental only...but i have a welcome letter from vodafone stating tat 249 rental and the details...so how could i raise the complaint...can anybody suggest me?

Dear Sir,
I am receiving disturbing calls and vulgar text messages from the no. [protected] from last 7-8 months.
at my mobile no. [protected]. Please get it stopped as its causing hampering my mental stability.
Thanks n regards
Smita Baidya

Dear Lwarance/Indumathy,

My number was cancelled. I can not pay the amount.I Setteled the amount on 12.06.09.
after finalisation.
and one more thing i want ask you sir you won't reply for any other general clarifications?
only vodafone company tarined you how to collect money for unused mobile numers or what?
please clarify that.your staff she spoke with me very bad manner with out knowing anything about the payment structutre.i informed through the mail with her name (what she told) and date from this number ([protected]) also. what action you taken from your side? atleast what reply gave me for that?

i informed clearly while i was received mail from Ms indumathy i will pay the amount please inform me after deduction of amount from my pre paid balance, and i want to disconnect my number that also i am not received any reply on time.
after two months it is coming another bill.

now after cancellation ur sending one more bill amount.

Good keep it up?

What a wonderful service you provided.

The money is harden money not picked from any tree ok.

After this deatiled letter if you have time please give me a mail.
other wise after one month you send one more notice please.
you mentioned your neglected to pay the amount why because
you are neglected to provide the service in timely manner.

With regards

R.chandrasekar

CC:
Mr.Harish sharma
GM- Marketteing Vodafone India

Hi,

I would like to inform you, i want to change my present address in my vodafone bill.

Please advise for the same and revert.

Sir/Madam,
This is to bring to your notice that i had made an attempt to recharge my prepaid vodafone mobile number using HDFC netbanking through rechargeitnow.com on 24 july. The narration of my bank account statement is given below which shows the above transaction.
Date Narration Cheque/Ref. No. Value Date Withdrawal
24 Jul 2009 CCA[protected]Avenues(India) Ltd [protected] 25 Jul 2009 350.00

Rs, 350 were debited from my acount but my mobile was not recharged. Therefore please solve my query ASAP.

Regards,
VIVEK PANDEY
MOBILE [protected]

I got my sim card activated on 23 jul and was told that it will be activated within 2 hours. it was activated but calls have been blocked. my contact with service provider through 111 is not successful. My mobil is [protected]

Dear sir,
good afternoon.
I had received my bill dtd 11.7.2009 for my no. [protected] on which there was an advertisement that GET SIM SMART. Vide this advertisement I was directed to contact nearest vodafone store. I had visited your vodafone sore in lidhi market, where I met with one Mr. LALIT. He was not avaired about this ad. he called some one and ask me to wait me for some time I spent more than 15 minutes then he asked that the ringining person is not available and may have to contact again. It is not understood from above procedure that why such unawaired persons are employed in your stores, I had waist my money to reach vodafone store and also loos my appx. 1 hrs, who will be held responsible are U?. Pl go through this appiceode and take remedial action to avoid such inconvenience to customers like me and action report on my email ID on PRIORITY may be forwarded to me for necessary action .
sk garg

Dear Sir / Madam

It has been long time when we have took the vodafone of postpaid connection.our vodafone no. is
[protected].everytime they verified the address n didnt send vodafone bill on time.Problem faced because of you people, the late fee charge frm ur side.everytime we r payin late fees.
i[censored] can send the bill on right time so tht we can pay timly

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).


Regards
neeraj kapila

Subject : Fraud committed by Vodafone employees as they sold off my Vodafone number to another person after taking extra money from him.




15 July, 2009


Case details:

I got a call on 15th July, 2009 regarding selling a Vodafone number – [protected] to me and as I liked the number, I agreed and booked the number on phone by paying cash Rs.250.

Employee names – Daksh (Tel No. [protected]) and Mahinder (Tel no. [protected])

DSA/Company Name: Bigtel IT solutions P Ltd, B-103 Okhla Ind Area, Phase – I, N Del – 110020

On the same day, Ravi Malhotra(tel no. [protected]) came and collected Rs. 250 and booked the mobile number. Details as follows :
Receipt No. 17977, dated 15 July, 2009 and delivered the
SIM No.[protected]
CAF no. 81015161


16 July, 2009


On 16th July, Rishi and [censored]ij called from [protected] for verification for the new connection number and informed me that after some time I will get a call from the verification dept.
On the same day, after some time I received a call from Ashish Bhardwaj ( Tel. no [protected]) from the verification dept. and he got all the particulars verified and commited to me that your number will be operational within 4 hours. He also told me that I would receive a call within a few minutes from a number which will have the last 3 digits as “000”





17 July, 2009

I dialled the same allotted number – [protected] and it was received by some Chandan Singh and he told me that he has purchased the same number on 16th July, 2009 by paying a premium amount of Rs. 5000






26 July, 2009

Out of guilt on their wrong doing, I received call from 3 numbers –
[protected](5.33 PM)
[protected](6.07 PM)
[protected](6.11 PM)

These guys tried to compensate by offering me some other numbers which I did not want to accept and when they had no choice they started using abusive language.