Vodafone India Complaints & Reviews

Dear Sir
I am Ashish kumar Sharma using cell no. [protected] from vodafone for the last three years but for the last one year i am not receiving the bill . Every the month there is a false message from vodafone that your bill has been sent to your billing address. Although i am paying my bill regularly .Many times i have spoken to custommer care, but only with false commitment from custtomer care. All my bill is paid by my company so i need the bill for support document more than Rupees Fifteen thousand is standing in my account for cell bill as advance . So I have not paid the bill of August 09. which was due on 11/09/2009. amt Rs1203/- After lapse of due date there is call from the compnay for not paying the bill
After repeated request to the call executive for five days they have sent duplicate bill on my E- mail on 19/09/2009 at 17hrs . I have deposited cash Rs One Thousand only near by Vodafone store at 17:43 hrs vide receipt number DPV-1-[protected] dt 19/09/2009. Also there is confirmation message two from vodafone that your payment has been received. After depositing the payment recorded message starts coninue for two minutes when i dial any number that my bill is pending and your vodafone connection is active and if you want the service pay your bill as early as possible otherwise it will get discontinue .Even fter 48 hrs the message is continuing .

Is there any goverment body to stop these type of harrasement to the user or we poor user get suffering from these money minded MNC who comes in India only to earn money because weak central goverment policy is governing these forigen compnay .

Is there any answer .

Thanking you

Ashish Kr Sharma
[protected]

Hi,
This is Vinay Sah from Pune and my prepaid no. is [protected]. 25 days back I got a call from Vodafone customer care (Veronica, cell no.: [protected])and she asked me for conversion of my prepaid to postpaid. I said ok. So they sent a guy(Hemant, cell: [protected]) on 1st of September to collect my paper and 250/- and gave me a postpaid sim card (No.[protected] and said that it will be activated in 2 days and its now almost 25. I keep on calling these guys but whenever I call them they says they have bit problem today it will be done but even after 25 days it’s not done. They have not even done the verification. I want you to take some kind of action on these people(Veronica and Hemant) and please activate my postpaid card ASAP. Veronica and Hemant are contactable on above cell nos. When I asked for reference no. they said my cell no. is the reference no.([protected])

Dear Concern
I had called to Vodafone customer care center to complaint that iam not receiving incoming calls from 3 days ,each and every time cll cordintor will change and i have to explain all the story from begning and they use to ask 4-6 hours to get it rectify,But after two days their is no solution provided to me i had contacted executives by name vijay kumar (TL) ,swetha,anand ,arun,santoush,saif,mohamed imran khan pathan,at last indra TL all are provided false comments to me.I had contacted to this guys on 19th Sep 2009 till 20th SEP2009.
If someone calls me they are getting error as ERROR IN CONNECTION ,all is getting drop .
Requesting you to kindly do the needful.
Complaint NO logged is :[protected].
Mobile No:[protected]
Name :Syed Ahmed Sadiq
Duration of conecting using :From Past 4 Years.
Location Karnataka Bangalore .

I would like to bring to the notice of one and all, that I had bought a post paid connection([protected]) and while filling all the formalities, i had explained that as i am a working person, i will not be available after 9am at my residence, so get verification done before that time, however after two days, i come to know that my outgoing facility has been debarred 'coz negative verification report was submitted.
What crap? inspite of having mentioned in advance, if a customer is harassed in this manner, its highly unethical on the part of Vodafone. on contactng customer care, no help is provided whatsoevr, which furthur worsens the matter.
on top of all this, the verification deptt remains closed on sunday and they choose this very day to debar the services, how customer friendly is Vodafone, is crystal clear frm this fact itself.

Sir
I have got a sms from vodafone "New offer rchrg with 36 and get 110 local vodafone mins free valid for 30 days" .Then i activate this and got a acknoledgement "Hello Rs 36 deducted towards BC36 enjoy 110 v2v free mins" But credited only 72 mins. Then i called to customer care, they behav to me very badly and said we cant do anything its a server problem.Then they disconnected permanantly my customer care calling facility. My no-[protected], sir pls take any action.

Hello sir.

[protected]
Sending me worst sms from this vodafone number everyday. I am a married women. Please take an action or let me know who is the owner of this number.

Time and again I have posted the following complaint to the Nodal Officer, Vodafone, Bhubaneswar.
Each time they have acknowledged the same mechanically, but not given any redressal, or reply.
Sincerely, GPDas

Vodafone is a customer-friendly service provider and you are all so friendly people.
But what happens to us. My woe is not over. It has increased.

In a confused state, I pressed MCI on 07.08.09. Some service provides have this facility free - that was my state of mind. Then when I realised that Rs.30 gets deducted, I wanted to decativate the command through SMS. I did not get any confirmation message to this effect; rather got some cricket news.

My BSNL landline phone being dead, I was not able to send an email. I lodged a complaint through my Voda voucher vendor to deactive MCI and all such priced services. Then when my landline was set right, I wrote to you.

I was informed that after deduction of Rs.30.00, I had a negative balance of Rs.12.06.

I charged the account today with a voucher of Rs.50.00 with full talk time. Supposing that

-Rs.12.06 was correct (I have contested it), I had a balance of Rs. 37.94. But, but, when I enquired about the balance a few minutes back, I was informed that I have a balance of minus Rs.11.06. HOW IS THIS, WHEN I HAVE MADE NO CALL, NO SMS, NOR AVAILED OF ANY PRICED SERVICES? WHERE HAS AN AMOUNT OF Rs. 49.00 GONE AFTER MIDNIGHT AND MORNING? THIS IS SUSPECT AND VERY SERIOUS. I HAVE TO ABANDON VODAFONE SIM AND PERSUADE MY RELATIVES & FRIENDS TO DO SO.

My request:

1. As I have written already I had a big balance before I used the SIM on 07.08.09 after hybernating it for about 3 and half months. It cannot be Rs.17.94. I need a detailed statement of accounts to be satisfied that it was so.

2. The MCI command may please be reversed as I wanted to reverse it atone by SMS, but it could not be possible. Moreover, I have not at all availed of its benefit at all.

3. If you judge that I must be charged Rs.30.00, then after my complaint, MCI and all priced services should have been disfunctional.

Supposing that -Rs.12.06 balance on 07.08.09 is correct, I must have a balance of Rs.37.94 on this day, 15.08.09. IT WAS THE BALANCE IN THE MIDNIGHT, HOW CAN IT BE OTHERWISE IN THE MORNING WITHOUT ANY CALL OR SMS?

Kindly attend to this personally and resolve all the complaints.

Thanks in anticipation and regards. G.P.Das

HI,

This is sudeep pillai one of the dissatified customer of vodofone. I was a customer of vodofone for last 2 yrs with RCUG 50 Plan . But all on a sudden they have changed my plan to [protected]@1. without my permission.

When i contacted the customer care the CSE told me that i have send an sms to change plan.

But i had not send any sms to change my plan . Why i will do so when i am holding a corporate plan.

I am extremely dissapointed with the respose which i got from the CSE who attended my call .

Then i have visited the vodofone store for resitering the compliaint. They have informed me that it was happen due to some technical problem and your problem will fixed within 3 working days.

Again i visited the vodofoenstore as my plan has not got changed to previous one. But this time there was another CSE who atteneded she was also saying that i have send an sms request to change my Plan.

Why there is'nt any sms command for termination, when they have the sms command for plan change.

Regards
Sudeep Pillai
[protected]
-

All in coming and out going call details plz sent my Email Id

Dear Sir,

My Name is T. Venkata Balaiah

I have taken this Vodafone post connection baring mobile number [protected] nearly six months back

It was earlier a prepaid connection i requested to convert to post paid they did but when i requested to convert to prepaid they telling that they dont have that option

kindly consider the request and do the needfull

I BOUGHT A NEW MOBILE (BLACKBERRY 8900) IN DECEMBER 2008. I HAVE ONE YEAR WARRANTY ON THE MOBILE. FEW WEEKS BACK THE MOBILE STOPPED WORKING SO I GAVE IT FOR REPAIR AT THE VODAFONE STORE IN ANDHERI(W), MUMBAI. THEY TOOK MY MOBILE AND SAID THEY WILL FIX IT AND GIVE IT BACK TO MY WITHIN 14 DAYS. THEY ALSO PROVIDED ME A DOCUMENT WHICH SHOWS THAT THEY HAVE MY MOBILE FOR REPAIR AND WILL BE DONE UNDER WARRANTY.
NOW, AFTER TWO WEEKS THEY ARE TELLING ME THAT THEY ARE NOT ABLE TO FIX MY MOBILE AND IF I WANT TO REPAIR IT , I WOULD HAVE TO PAY RS.19,000/- . WHICH IS RIDICULOUS. BRAND NEW BLACKBERRY 8900 COST IT RS.24,000/-. I CANT AFFORD TO PAY THAT AMOUNT SO I TOLD THEM TO RETURN MY MOBILE WITHOUT FIXING IT. NOW, MY MOBILE ARRIVED FROM THE VODAFONE REPAIR CENTRE AT ANDHERI(W) VODAFONE STORE.

THEY ARE NOT GIVING ME MY PHONE BACK, THEY ARE ASKING FOR RS.2100/- IF I WANT MY MOBILE BACK. THEY NEVER TOLD ME THAT I HAVE TO PAY THIS AMOUNT WHEN I FIRST GAVE THEM THE MOBILE FOR REPAIR. EVEN THE DOCUMENT THEY GAVE ME WHEN I SENT THE MOBILE FOR REPAIR DOES NOT STATE THAT I WILL HAVE TO PAY RS.2100/- . AND WHEN I ASKED THEM WHAT ARE THE CHARGES ARE FOR? THEY DON'T HAVE AN ANSWER, ALL THEY ARE SAYING IS, IF I WANT MY PHONE BACK I WILL HAVE TO PAY THE STORE RS.2100/- EVEN THO THEY HAVE NOT FIXED MY MOBILE.

AS OF TODAY, THEY STILL HAVE MY MOBILE AND THEY HAVE NOT FIXED IT BUT THEY ARE STILL ASKING ME TO PAY RS.2100/- IF I WANT MY MOBILE BACK.

THE VODAFONE STORE WHO HAS MY PHONE IS LOCATED AT Monisha Building, Shop No 5 & 6 Irla Bridge, 76 S V Road.

PLEASE DO THE NEEDFUL AND HELP ME.

Hello,

My name is Ritesh Suri and I'm the frustrated customer with Vodafone Essar Ltd. I've been using their service for a long time and everyday i think of changing the phone number creates me a problem. I can neither change the number nor can keep it because of the services.

My bill for the Month August was Rs.1316 and my last date of payment was August 21, 2009. I didn't pay the bill till 20th and tried paying the bill on the last date through my credit card on the IVR services. It rejected my ICICI bank credit card and the payment was not processed. Then i thought that there might be a problem with my Credit card so i tried with my HDFC credit card and the same happened, Declined.

I called the customer care and asked for this problem. they said that they don't have any tie ups with these company so i should try some other credit card. I tired using my Citibank card and the same happened to me. I then called up again and aksed them this issue. They said that sir, try our website and try to make online.

Website really sucks as Whenever i tried to login with a username and password provided by the executive never worked. It's been 27th august now and everytime i just got the same reply. In between that they barred both my incoming and outgoing 2 times. Then these buggers keep on calling me saying to pay my bill but none of their stupid services works.

Then on 1st September their executive called up and said that he'll send me the guy who'll come and pickup the amount on 2nd. I said ok and requested to send the guy at 1:00 PM. Now this guy didn't come on 2nd September and came on 3rd when i was out of station and that to at 5:00 PM and then this illiterate bugger kept calling me while i was out of station and kept saying sir, Can i get the payment. Now 3rd September Vodafone again stopped my incoming and outgoings. I was out of station and couldn't call or receive calls. Unfortunately, My dad met a serious accident and these guys just barred without any reason. Next day i came back home and paid the bill. It was Rs 1316 that i had to pay and i tried to give Rs 1500 to the money collector. He said that he didn't have the change and so asked for Rs 1000 and said that they'll adjust the rest amount in the next bill. Since that time till now vodafone has disconnected my incoming and outgoings both for more than 5 times. The customer care executives really don't care for your problem.For example i met this Floor Supervisor Sandeep Kash who was such an illitrate bugger that i couldn't understand him and was so frustrating to me that i requested him so many times that i want to speak to some other executive, his statement was "Sir, It's not possible, you'll have to chat with me only!" I said i cannot talk to you, is there anyone senior out there and in reply to that he said "No Sir, there is No Manager, No assistant Manager, No Team Lead No one, You can only speak to me"....I had a word with this guy on September 11, 2009 and for the proof have all the calls recorded....But the company has no interest in solving the problem...

Till date I'm facing such problems and still continuing talking to stupid Customer Care Executives...God knows when I'll be free?

Regards,
Ritesh Suri

I had recharged my vodafone mobile No. [protected] for Rs. 250/-, for which Transaction ID wasDL [protected] dated 5th August 2009 on the confirmation of their promotional call from 888.
My utter surprise I was given the balance for Rs.116/- only. On asking from customer Service Executives, he could not reply me satisfactorily.
Then I written a letter to Ms. Nidhi Seda, Nodle officer of the company on 8.8.2009, On reciept of my letter I recieved a call from Ms. Tanu for asking my complaint but no solution was made so far.
Now I will request the competent authority to do the needful
Thanks and regards

Narender Mohan Gera

I have a vodafone No. [protected] in Name of Bheru Lal Sen but suddenly my No is discontinue on dated 10/09/2009 without any information & its very painful for us.
when i call at customer care they reply to me that your connection activetd from May 08 & you do not Recharge from Rs200/- so phone was discountinue.

But acctualy this connection purchase by me as on 11/08/2009 & i have Recharge from Above Rs.400/- this is certify as per company statement/record that company are doing cheat with us.

I want told to new & exist vodafone customer that please be care full in future from Vodafone Co.

If you dont belive in this matter i am giving copy of cumuncation with vodafone.

----- Original Message -----
From: Vodafone Care
To: bherulal.[protected]@gmail.com
Sent: Monday, September 14, 2009 1:26 PM
Subject: Discontinue Of Mobile No.[protected] [REF:[protected]]


Dear Mr. Sen,



Thank you for your email dated 11/09/09 regarding SIM services for your Vodafone number [protected].



We deeply regret for the inconvenience caused. As discussed, we would like to inform you that SIM services for your Vodafone number [protected] is under process. We will revert to you with the status post necessary investigations at the earliest. We request for your kind support and co-operation in the interim period.



In case you need further help, please do call or email us. We will do our best to help you.





Happy to help,



Rashi Khandelwal

Vodafone Care Team



Contact numbers

Vodafone Care: 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)



Fax: +91-([protected])

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in


---- Original Message ----
From: bherulal.[protected]@gmail.com
Sent: 11-Sep-2009 14:52:30
To: vodafonecare.[protected]@vodafone.com
Subject: Discontinue Of Mobile No.[protected]

Dear Sir
I have a vodafone No. [protected] in Name of Bheru Lal Sen but today suddenly my No is discontinue without any information & its very painful for us.

Its my sincere request to that kindly tell me reason for that & kindly arrange to continue my No.

If this is not working than i will take legal action with your Co.

Your early action will be highly appreciated in this regard.


Thanking You

Bheru lal Sen
Indra Colony
Bundi Rajasthan
My Currenty Contact No Is -[protected]

Dear Sir,

i am a vodafone customer o[censored]P-East circle, mobile no- [protected],my no is registered in DO NOT DISTURB services,
as per TRAI guidelines, i shouldn't get any promotional call or promo msg's. but i m regularly recieving this kind of msg

i complaint regarding this over phone to vodafone customer care on 2nd of August,2009, complain no-[protected] n the executive over phone told me that my problem will be resolved within a month.

still i am facing the same problem.

plz let me know, whome should i contact to resolve my problem.

the details of the nos from which i got the msgs are,

TA-SRIT , TA-PHARMACY , TA-JMADVTR , [protected] , TM- BTech , TA-HYGIA , TA-HITM LKO , [protected] , KHBS-JNP , [protected] , TA-Sharda , TA-IPSR , TA-B.Tech , TA-RRSGIA , TM-KALKA , CHARAK , TA-FOCUSBLY , TA-JMADVTR , LM-UGI , TA-IPSR , TA-MIIT-MRT , TA-ANACOLLE etc.

plz do the needfull

please tell me about [protected] it is vodafone no.which missed call to me daily, Urgent
thanks in advance

I HAVE PURCHASED A SIM CARD FROM VENDOR (ADDRESS-F51/A, DVCDTPS, MAYABAZAR, SHREE SANTOSHI STUDIO, PIN-713207.
I HAVE HARDLY USED MY NUMBER FOR 2 DAYS . AFTER THAT MY CONNECTION IS DEACTIVATED,
I HAD PURCHASED THIS SIM ALMOST 25- 30 DAYS BACK[protected], I HAD TALKED TO THE CUSTOMER CARE MANY TIMES IN VAIN.LAST TIME THEY TOLD ME THAT THEY HAD SOME MISTAKES IN MY DOCUMENTS AND THEY WILL SEND THE DOCUMENTS BACK TO THE VENDOR BUT TILL DATE I HAVE NOT RECEIVED THE SAME . I HAD TOLD THE SHOPKEEPER MANY TIMES , THEN I HAD ALSO SEND THE DOCUMENTS (COPY OF THE PASSPORT) AND PHOTOS SECOND TIME.BUT STILL MY SIM IS NOT BEING ACTIVATED.
THIS VODAPHONE PEOPLE DONT GIVE ANY ACKNOWLEDGEMENT FOR THE RECIPT.OF THE DOCUMENTS.
MY TRANSACTION ID IS-RB[protected]
MY MOBILE NO. IS [protected]
SIM NUMBER-[protected]
PROOF OF IDENTITY-PASSPORT NO.-4342527

Dear Sir:

My Mom has a prepaid vodafone lifetime connection, [protected]. My mom got sms on 10.09.2009 from 56789 stating as "your subscription to MCI has been activated. Thank You!" and her account was debited by Rs. 30/-, and the due date for the next month for paying Rs 30/ as October 10, 2009, but she has never requested for this service.

I request you to please credit the amount 30/- at the earliest. Otherwise, I will have to go to the Consumer Forum.

I had applied for a vodafone corporate connection which my company piramal lifesciences offers.I got a number which was already being used by someone else and his debit wasnt even cleared. For the month of feb he and i both made a payment of 567Rs.He reverted his payment and it showed to be debited to my account so previous for 8 months now my accountkeeps showing a due e evenamount of 567 rs.I have even submitted the receipt of my payment twice but my account hasnt been cleared yet.And then to top it all they bar my outgoing calls.
First of all is it right to give out a used number whose bill isnt even cleared.and secondly why should a person who has duely paid all the bills and also submitted a receipt for this confussion suffer.
Please i need to get out of this misery.

I have activated "Vodafone Live" on 20th of June which is different from [protected]@199. I was never told about this while activation. Neither my internet account showed me that its [protected]@199 rather than Vodafone Live, it always should me Vodafone Live until August.
Thinking it is Vodafone Live and the process told to me for deactivation was by calling up the customer care and deactivate or do it via my internet account.I did it both the ways.
Still i was charged 199 for [protected]@199 every month, that is in July 09 and August 09, also the late days of June 09.
I had approached the Vodafone outlet for the same, as said by the person i had submitted a written application for deactivating of [protected]@199 and waiver of the monthly rentals charged to me for July 09 and Aug 09. This was of no use. Instead in the next bill(Bill of August) they have added an extra 199 and deducted the same as waiver. which doesn't make sense at all.

When called the customer care... the fellow slammed the phone on my face saying that the systems are down.. when i was explaining him my problem. This is absolutely insane.

My plan has monthly rental of 199.
No: [protected]
Fahim Shaikh