Vodafone India Complaints & Reviews

I've been a Vodafone connection user for around two years. My mobile number is [protected]. The service was kind off OK till the month of May 2008. One of the sales agent of Global Direct Sanket Rege, which is the GSA for Vodafone happened to visit my residence & explained me the details of the new scheme that Vodafone have launched. I paid him Rs. 350 by cheque & was promised a new vodafone connection, a vodafone bag & other goodies. One of the goodies promised which compelled me to pay was the 800mins free offer on my excisting number. he left promising that the new card & the bag will be delivered in a week's time & my excisting number will be upgraded to the new scheme instantly.

But the dilemma & the torture started just two days later. I tried calling up Global Direct to clear my doubts & was kept on hold for almost 20mins, my next call was disconnected by the arrogant lady. This continued for the entire day. Later i got the number of One Niranjan who unfortunately happens to be Manager (read Damager) of Global Direct, Andheri(W) branch. He was not even bothered to take my calls or reply to my sms's. The very next day i visited there office at Andheri. After waiting for more than 30mins, i met niranjan. On hearing my complaint, he casually said that he did not pay heed to my calls & sms be cause he is not bothered about customer complaints. He very cooly dismissed that the promises made by his executives(conmen) were not true & it was some mistake from my end.

Since then, i've been visitng the vodafone store in goregaon compalining about the issue. I've also registered several complaints over the phone to the executives calling me up everyday. They are not only useless but pathetic in thier service level. The people working with vodafone are not aware of what they are hired for. thevodafone store dismisses the complaint saying that its Global Direct which is responsible & i should approach Global Direct to resolve this issue.

I dont want to go anywhere. I've used my other vodafone number i.e, [protected] to the fullest. The current outstanding amount is Rs. 1300. I've told the vodafone executives very clearly that am not going to pay this amount untill the issue is not resolved & a action is not taken against sanket rege, niranjan & Global Direct. I'll lodge a police complaint against all these people if i keep getting calls from vodafone.

Good Luck Vodafone. You advertise with the help of a pretty dog. Your service is going to the DOGS. Your service & customer care sucks.

Dear Sir/ Madam

I am having a vodafone connection and my number is [protected]. Last month I got internet connection disconnected from my phone still they are charging huge internet usage charges. Even though I am not using internet. I even tried to talk to customer care representative but they are not reachable. Moreover the contact detail given of the development officer- Ms. Nidhi Sida viz. [protected] and email id nidhi.[protected]@vodafone.com, is also of no use as I tried to talk to the person but they are not attending the calls. I had to make payment for those charges as at present I don't want to change my number

Please help me what can I do

Sumit

I have vodafone prepaid connection of which validity was getting over on 10 august 2009, i called customer care to know the tariff plan to increase the validity by another year. The response was incorrect as the plan suggested didnt exist at all . I got one message saying that recharge by Rs. 73 and the validity will increase by 1 year with no tariff plan change ; i immediately got that recharge done on 7 August 2009 but nothing happened, i again called the customer care and i got the response that it will take 24 hours but again nothing happened i tried calling them on 8 and 9 August 2009 it couldnt connect only . On 10 August 2009 morning i called the customer care and they say its still not done and will be resolved by thursday i.e 13 August 2009 .I asked them if anything can be done to avoid the situation but the response was negative. I am working so dont have enough time to go to the store also . Dont know what to do in this situation . Are vodafone people listening to complaints ... do they really care about people and can they have a proper customer care department wherein people can just reach without any hesitation . Please hear my complaint before its too late

Dear Sir/Madam,

I have received my vodafone bill for June'09 on 21.06.2009.The amount of the bill is Rs.14562.42. On enquiry I have learnt that the abnormal amount raised by the service provider during my 48 hours visit to Istanbul ( I am using this connection for last 4 years and my maximum monthly bill so far raised Rs.1000/-). On the same date I have spoken to the representative of Vodafone and sent a request to relook the matter and sanction me 12 EMI to repay the bill (since I have not consumed the service, my set was auto mode for e-mail services). Since the representative of Vodafone did not reply to my request I have once again sent mail to him and cusomer services. Since then I am repeartedly sending mails to vasrious authorities and speaking to concerned oficers numbers of time to resolve the issue.I am unfortunate to inform you despite of my sincere effort Vodafone is not paying any heed. Meantime the celluler company has raised its July month bill and I have paid it within the due date.From 15.07.2009 they have withdrawn all the services from my set and I am unable to use the connection. Recently people from Vodafone is calling my higher authority and putting unjustified pressure on me.

The unathetical attitude of Vodafone made me depressed and worried. Requeasting you please use your goof office and pervail the justice in this regard.


Thanking you.

Yours faithfully,


Debkumar Som
0-[protected]

Sir,

This is to inform you sir, that I had purchased one sim card on 4/11/08 from Lekavada(Gandhinagar) shop.The name of agent is Vishalbhai.I have submitted my documents two to three times but now again your company has stopped the functioning of my sim card .I am not able to understand what is the problem in verification of my documents.I have submitted my copy of I-card, Pan card along with residential proof i.e zerox copy of Government quarter alloted to me.The documents have been submitted two to three times.Now again the functioning of my sim card has been stopped for want of documents.Please look into the matter and activate my sim card no [protected] at the earliest as non functioning my sim card is hampering my day to day work.

Thanking You,


Yours faithfully,



(INDU NAIR)

Dear Sir,
I had logged a complaint to Vodafone Relationship manager (by email) on 3rd Apr 09 regarding my handset Blackberry 8100 Pearl, technical problem as under.

1. The instruments gets switched off during conversation even when battery is almost at 50% strenghth.
2. The shift key is not functioning.

To my surprise i was informed verbally by them that my handset is beyond repair due to some liquid discharge which is not accepatable as my handset for perfertly alright apart from the above two defects. It seems some engineer of Blackberry while trying to check / repair has damaged my handset totally and now they say that it is my problem. After my continous follow up and conference call with Blackberry engineer and vodafone Relationship Manager i was told by the Blackberry engineer that he cannot do any think and my handset has now become beyond repair. I have paid Rs.24990. for this handset and in less than 2 years when i send the handset for minor problem thay have totally damaged it & made it irreparable. While handing over the handset i was using my handset perfectly fine apart from above 2 issue. It is now 4 months passed and now the Vodafone writes to me that they can provide the handset at a cost of Rs.11000. which is simply unacceptable.

I would need your help to resolve my problem as there is negligible effort from Black berry and Vodafone too to resolve my problem and provide me my handset back / replace the same with a new handset.

Thanks & Regards,

Hamid Zoha
[protected]

hi this is k.ramesh and i am using vodafone post paid sim card from 3 years, and i am a customer paying the bill around of 3000 every month and i have activated one caller tune with my own voice by calling to 56789 charged 6/-per minute and i have that, and before that i hv called up to the customer care and confirmed that if i use this service to activate the tune will it be activated r not and they told that it will be activated and they have charged me the tune around of 100/- at that time and my service not get activated and they is no responce when i am calling to the customer care.

hello sir/ madam,
I am using vodafone prepaidcard with number [protected], used online recharge with my hdfc account. I got confirmation number from hdfc[protected]. And i got confirmation number from vodafone (MHDF[protected]). but mobile has not got recharged.please verify the mentioned.
thankyou
reshma bm

We have a phone connection from your company since more than 9 year

We give the request for safe custody with paying all outstanding amount and Rs 100 for safe custody charge

At that time Vodafone customer care assistant told me that this phone should be out of custody after 3 months automatic and same thing she gives me in writing

After 3 month my phone not starting automatic at that time I visited Vodafone store again and they told me that you can give us one application for keep out your phone from safe custody after that your phone starting in 24 hr and I did as per customer care assistance request. After that I am again out of India.

When I check yesterday and same my phone still not working

Again I visited Vodafone store today and they told me that it’s not possible to re-activate your phone and from our store no one can give you in writing that your phone starting automatic after 3 months – if so please show us that letter we can start immediately.

I came back to office and searching for old receipt and letter and go back to store at that time they says that we cannot help you to re-start this phone again with same SIM and Number. If you won’t you are free to go anywhere in consumer court or else were who can help you to start this phone

I am not accepting this kind of rude behavior from store manager

anyone can guide me how can i took to court

Viral

This is to brring to the notice of Vodafone Customer Care unit
My Name is Yash Gangooly and am having one prepaid voda fone connection bearing number [protected]since 3 years. Am one of the user of Topup facility of Rs. 69 which makes me all local sms at 0.02 paise, STD sms at 0.50 paise, all local local calls at 0.69 paise, and STD calls at Rs. 1/- each

ON 03.09.09 i have reachrged my connections with Rs. 402 and Rs. 69/- of top up facility. I got confirmation of the both services from voda fone.
Mean while am using my fone under the impression of all my calls and sms are under the reduction rates. Even though i got confirmation of recharge of topup facility, my calls/sms were chargesd at higher rates. While equirying with Customer care office at Seshadripuram, Bangalore, I learnt that topup of Rs. 69/- not credited to my account. During my visit to customer care office I got an advise to wait for 24 hours time and problem will sort out due to upgradation of technical prob.
on 04.09.2009 again i have rechrged topup Rs. 69 by way of sending sms to 997 and got a reply from 997 as Promotion successfully applied. Before recharging top of Rs. 69/- i have spoken to customer care guy Mr. Prashanth, and Prashant informed me to opup can be recharged by way of sending sms to 997 with the text act 69 and forwarding to 997, has to wait for 24 hours for activation of facility.
It is very much regret to note that after 48 hours also topup facility not given to me and all my scalls/sms are charging in HigherRates. Again i have lodged one more complaint in 06.08.2009. This is my second complaint.

I got service reply from Voda fone for my first compalint vide service registration number [protected] with an assurance of query willrespond by 05.08.2009 6.00 pm
Further i got one more sservice reply from voda fone for my second complaint under service registration number [protected] with an assurance query will be respond within 06.00 pm, 06.08.2009.

Again i have approached customer care office, Seshadripuram, Bangalore and Mr. Shamsuddin, Front Office Assistant informed the same old reply due to upgradtion in technical team topup facility of rs. 69/= not effected to subscriber. During our discussin my first complaint hhas closed in half and remaining half of my compliant yet to attend.

Ince 03.08.09 all my calls/sms are charing higher rates and causing financial losses.

Please note all my outgoing calls/sms are to be charged at reduction rate from 03.09.2009 to till resloving the problems. This assurance given by Mr. Shamsuddin in our discussin dated 06.08.2009 at around 7.30 pm. If not, legal action will be initiated in the court of law

Last week I deactivated my bonus card 31 (STD 1 rupee)by sending an SMS. Immediately it got deactivated. Atfer that STD cost was 1.50 per min) . Then I activated bonus card 14(STD 1 Rupee for south india), once the SMS is sent 14 rupees got deduted, but service is not activated. I called customer care they said I have to wait for 24 hrs, i waited 24 hrs 48 hrs it didnt happen. I called customer care many times no proper response. The raised complaint twice, nothing happened even after 10 days . Customer care disconnecting the call abrubptly. What can be done.

If they do like this for atleast 1 lakh customer 100000 * 14 + call charges how much they earn.

Can i file a public welfare case against them . It is really frustating. I can easily change my service provider but i want to do something about this. Vodafone SUCKS.

Kannan

My mother had bought sagem mobile from people who came for door to door selling some 3 years ago. She was told that she had to use it atleast for a year. Later if she wants she can discontinue vodafone and choose anyother service provider if she is not willing to continue with vodafone. She had paid Rs. 1800/- for the hand set. For the past 3 days i have been continuously calling vodafone cistomer care. Everytime they commit to give a call back and never get back to me. Yesterday at around 11 p.m. i received a call from the customer care. WHAT A BEAUTIFUL CALL...WHAT A SERVICE. The person said that the mobile cannot be used with any other service provider and is to be handed over to vodafone. Why should we give it back to them. It was not given free of cost for us? Is there any responsible person in vodafone to answer my issues? If so get back to [protected].

Dear Team,

It’s really displeasing that Vodafone prepaid service is getting worse day by day, I have a problem with my another No. as due to the wrong communication passed by the M/s Vodafone end.
This No. had a tariff having Manipal offer and the Validity of this had to expire at the start of this month and M/s Vodafone had sent an SMS to the same no stating –
“Hello, Recharge with Rs 194 and get an extension of your Tariff for ONE year. Talktime-Rs.10 & Validity-1year on the same tariff plan. Offer valid till 2-Aug-09”

With reference to this message when I recharged for Rs 194 as said, my Manipal offer got deactivated and some unwanted Tariff got activated. May I know why this happened? When you say in the text sms “extension of Tariff “and “on the same Tariff Plan “what does it mean??

When you sent that message its clear that the present offer of Manipal will continue, but it’s not my problem if its not applicable for that or whatsoever,
Kindly check this case with high priority and I want my Manipal offer back to that No. at any cost, I have the message sent by you as for the further reference and actions.
Please feel free to contact me at the below given No. and for the Victim NOo.




Regards,
Deric Gladson
Cell: +[protected]

Out of my 10 years of association with vodafone, today was my worst and probably the last day with Vodafone.

I had gone to your Indiranagar branch 2 weeks back to resolve an issue with my bill. As it was not resolved, I went there today to check out the status of my complaint.

I was told by Pramila U to wait for 30 minutes. After waiting for 30 minutes, I told her to expedite the process. The lady was not ready to listen to me and started telling me that she can't give me priority treatment. My attempt to explain that I want her to expedite the process failed as she started shouting at me about my demand for priority treatment. The height of the insult was that she asked me to shutup and get out of the store in front of other customers. Thankfully few customers came to my rescue and suggested me to escalate this issue over the email. The lady was not ready to let any other vadoafone employee talk to me and didn't even provided me any escalation contact or complaint register. She kept on repeating that she is the manager there and no one else is authorized to talk to customers.

I do agree that we had a heated argument and hence I told her to let some other senior member talk to me but she was not ready to listen and kept on saying that no one else is authorized to talk to customers.

At last I backed out of the argument and waited for another 10 minutes. When no one came over to assist me, I tried talking to Harsha Aravind M. The guy however didn't even respond to my request and went into his cabin. This surely was the last blow to my self-respect and I came out of the branch.

I have been associated with Vodafone-Delhi for last 10 years and Vodafone-Bangalore from last 4 years. I have never come across such shocking behavior with Vodafone-Delhi. I am not able to understand if this was one of the case or your folks have been given instructions to handle customers in this manner. The lady was least bothered about any escalation.

Sir,
I am from bangalore.
My mobile no is :[protected] i am using this No from fast 2 years.
On 20Jul2009 i have recharged my modile with 201 Rs. Which is having full talk time value & i got the same amount as Talk Value.
Then there is one offer which is usefull for STD call charges for certain states are 1 Rs with the activation of 14Rs Plan. i sent a message to activate the same & then i got message saying that "Hello, Promotion is successfully applied" from 997 also my balence is diducted 14Rs. So i thought that the call charges are 1Rs/Min for AP.
Once i called to AP no then i found that its charging 1.50Rs/Min insted of 1 Rs i called to customer care and asked about the same they said that wait for 48 hrs to take effect then i waited for 48 Hs and after that also its not done. Again i Called to customer Care to enquire about that on 22Jul2009 around 6:04PM & a lady takled to me (her name is vijayalakshmi) & she said From now you need to wait for 72 Hs. I dint satisfied the answer and asked her to transfer the call to a person who can take action then she said that she is transfering the call to her superior and then after so much of time i waited then its got discunnected.
Again i called to Coustomer Care this time i spoke with Aksh he said that we r charging 1Rs & challenged with me also i asked him if it charges 1.5Rs/Min who is responsible then he said we will revert back the amount. So i tend to discunnect the call and made a call to AP then i found that its charging 1.5Rs/Min. immediatelly i called back to Coustomer care and this time i spoke with Chavan & fired him then he said wait i will transfer the call to my superior and this time again the same thing is repeated there is no one lifted the call after long time call got discunnected.

Again i tend to Call customer Care & i spoke with Rajesh he said regarding this we wil take a complaint & he told me the complaint no i.e [protected] also he told me that we will revert the amount which is charged from the day where the 14 Plan is activated and he said wait for 72Hrs to get this problem solved.

All these People told that there is some problem with server.

Till now i dint got my Amount back. Now i cant call to customer care because of i called to CC more than 5 times in a day.
So i called from one of my friend mobile and asked about the same they said there is a rule that if a customer calls 5 times in a day then for next one month there wont be connection for CC. i informed there is no mistake from my end then also they said that its not possible to call to CC till one month.
there is 2 more fellows i spoke they are:

Mahesh
Mahamad havid

After seeing all this i thought of informing the same to you.
Please take necessary actions on this providers and i think there is somuch of problem in their end. Its better to terminate this provider so that in feature no one will be effected by these persons.

Please take neccesarry actions as quick as possible or else the complaints may go on increasing.

"The final solution like this fellows is to take out the services for atleast 10Years and send them to Jail"

Hi Friends,

I changed from Prepaid to Postpaid connection for my wife's number and my own number in January 2008. We were surprised to get two free vacation vouchers for three days and two nights on doing so.

In October 2008 I bought a new postpaid connection from the Vashi Vodafone store. There were two offers on display at that time:
1) Free vacation voucher for three days and two nights on purchase of Postpaid connection
2) Free Giordano watch on payment of first Postpaid bill

1) The executive who booked my number informed me that the voucher would be delivered to me after verification of details within a week
2) If I opted for the Giordano watch offer I would not be entitled for the Rs. 500/- security deposit refund.

I agreed for both and left. After 10 days when I went to inquire about my free gifts the store manager Mr. Wasim asked me 'Who said you would get these free gifts?' When I gave him all the information he started giving vague answers and even challenged me to go to the Consumer Court. I pointed out to the free gifts display signs, which he asked his staff to remove immediately.

Fortunately I immediately clicked the display signs on my Cellphone camera. Then to my surprise Mr. Wasim instructed the security to stop me from leaving the store unless I deleted the photos. I refused and I called the Police and Times of India immediately.

On seeing the Police and TOI Reporter, Mr. Wasim immediately removed his name badge and refused to provide any details to the Police or TOI. He then promised me in front of them that he would arrange to send me these free gifts. He scribbled a number on a piece of paper and said this is my complaint number and he would dispatch the free gifts when they arrived.

As on date I have not received any of these free gifts. This is how Vodafone cheats its customers:
1) They announce these free gifts only through display signs.
2) Nothing is given in writing and the free gift is explained orally to the customer (which can later be denied, as in my case)

Consumers please be careful of this fraud company called Vodafone.

Regards,
Freddy Pereira
[protected]

Respected
I won prize money worth 8, 00, 000 lakhs amount for mobile draw contest
mobile number [protected] but i have not received money sofar
please sent a cheque .
thankingyou sir,
my address:
cheepuri balaji,
d.no.62-5-16,
j.ramarao peta,
nunnaguppalavari street,
jagannaickpur,
kakinada-533002,
east godavari district,
andhra pradesh,
India.

i have activated my vodafne GPRS connection. I am having corporate mobile connection which is postpaid.Company had given offer of 199/- GPRS unlimited use. In which we can do unlimited surfing on mobile as well as on Computer also.
Hence I activate this connection before 4 months and upto the JULY month company had not charged any extra money of surfing on internet;; but now for the month of july company has chaged 131.10 rupees extra which having no meaning.

Dear,
I have recently traveled to London, and used my mobile local Vodafone Mumbai number there. i'am more or less aware of the ISD rates from Mumbai to London and other countries because they keep changing and i make international calls. But i was not aware of how much it would cost if i use the same number from a foreign country, i tried to find out but i could not get a exact rate. so i thought it may be a a bit more than calling from India so i didn't think much and made approximately total 60 mins worth o[censored]rgent calls during 8 days from London to Mumbai. Now, on the 7th day i get a sms from Vodafone saying that "Hello! Enjoy same tariffs on any network in any country with Vodafone. Tariff in UK: Call in UK: Rs. 30/min, to India/any other country Rs.140/min. incoming Rs. 70/min, sms outgoing Rs.15, incoming free. Free GPRS (where available) Rs.564/MB. PDP charges apply. Visit www.vodafone.in for details." can you see how vague the information is? what you see is 'same tariff's - 'any network' - 'any country' - 'with vodafone'- and then the tariff rates! which shock you!! can you see how they twist the words and cheat you ? HOW IS IT SAME RATE ?? DOES IT MEAN LOCAL MUMBAI OR LOCAL LONDON BECAUSE IN NEITHER CITY IT IS THE SAME TARIFF..! WHY DO I HAVE TO GO TO THE INTERNET CAFE OR ACCESS MY INTERNET AND PAY FOR FINDING OUT WHAT PDP CHARGES MEAN OR HOW MUCH IS APPLICABLE?? OR WHERE IS GPRS AVAILABLE FREE ???? anyways, my bill has come to more than Rs.14, 000.00. Please correct me if i'am wrong but i feel the consumer has been paying far too much far too long, i found call rates made to, from and local cheaper in the UK and USA, but isn't India among the largest cell phone user in the world?? so rates should be lower right? i think, and we all know that the government(politicians)are here only to make money from international companies(history has proven that time and again) so that they can squeeze the consumer, moreover we are only a third world country why are we in denial?? so there should actually be better rates for us rather than super powers, they have already reached their peak while after more than 60 years we are still still slowly...growing..growing..but far from financial and economic maturity..i don't know how long we will take to reach super power status?? although there are more Indians per square foot on this planet than any other after china, i guess with babus ruling the county we will have to be happy with bad roads and smiling terrorists. this is more awareness than a complaint, because complaining gets you nowhere.

thanks for reading.

Regards,

Yogi

Dear Sir.

I sagar kant singh Mb.No.[protected].using a life time validity prepaid sim of Vodaphone network from past two years to till date.
I have done a on line recharge of Amount Rs.100/- through Visa Bill Pay on 8th July 2009. This amount has not been aided to main balance of my prepaid account till date
I already submitted the details of my account statement and receiving transection ID at Preet Vihar.


Sir, Plz look forward to rectify my problem