Vodafone India Complaints & Reviews

dear sir/madam
i am a vodafone customer and have purchased my sim 2 months back,
but when i visited your mini store visit for a network problem, i came to know that my sim is not on my name issued, rather it is issued on girls name, and at the time of purchasing my sim, i submitted my documents and he issued my sim,
but as i have find that my sim was issued on others name, thus i would like to lodge a comlain against a retailer of your who issued my sim and also the person who is responsible, as to the larger extent i held responsible vodafone for this fraud and serious misusage of customer and the trai policies, thus i would be requiring your guidance on this and, and i am very much serious in filing a complaint against vodafone, you i will not get a proper response,

i am not giving you my vodafone number

tekchand agrawal

looks forward for quick reply


I Wnt to know what can i do with it

My name Bhupendra kumar dadsena i had taken vodafone connection from IBM location 3 months before that time i done my all formalities i paid my bill continue 2 months after that i changed my residential address so i inform the vodafone customer care and they ask me to send mail with my new address which i already sent to that vodafone customer care After that also they disconnect my connection without inform me, no single massage from them . I am working in IBM India private limited and that day i was on ON call support for IBM support team, Today my manager is asking for resignation, they are telling why u r mobile was switch off yesterday so who will responsible for this thing. Till now my mobile is switch off, its showing your Sim card registration failed.
and they are not ready to listen anything . please do needful for me .

This is a mail copy
[protected][protected][protected][protected]
Hi Team,
Please find my new address below and try to start at list my incoming call, because i have only one single no this one, I will available on this address before 10am tomorrow so please send your person for verification, I am in big prob from last 14 hours i am not receiving any call or SMS,
I only informed you people my address is changed and i had not get any call from you people you are disconnecting my connection, "

[protected][protected][protected][protected]--
Hi,
This is my address i will available tomorrow morning before 10 am.


#42, 2nd Floor, 1st Main, 2ndcross,
Subhramayampura Main Road,
Gowdanpalia (Near Shrinivas Theater)
Bangalore -560061

Dear Ms Rashna
I'm writing to you due to the pathetic custome service of Vodafone
that has been meted down to me over the past month. My phone has been
disconnected for the 4th time in 4 weeks and the scandalous attitude
of Vodafone employees in resolving this issue has made things only
worse.

I have subscribed to a Vodafone postpaid phone connection
([protected]) from your Vodafone Store in Ghatkopar East, Mumbai on
Wednesday, 22 July 2009. For your reference, my plan consists of Rs
99/month with the addition of "India One [protected]@Rs.40" pack.

The problems started with the word go. My first disconnection happened
just within a week. I went to the afore metioned store to resolve the
matter with Mr Anoop - the person who had assisted me in my postpaid
connection purchase. He saw into the matter and said that my
verification could not be completed at the given address (i.e. of my
company Tata Power) and advised me to provide my residential address.
he also temporarily reactivated my account.
As per the advice, I put in a request for "change of address" at the
Vodafone store a few days later by providing a letter of proof,
containing my company's (Tata power) letterhead and countersigned by a
senior HR manager . My request was processed by Ms Deesha Ajay
Bharwada of the same Vodafone Store: Ghatkopar East, Mumbai. That, I
hoped would be the end of this ordeal.
Despite all the assurances provided, my phone was disconnected for the
second time only after a few days. Frustrated, I again went to the
same store and talked to Mr Anoop why this happened. He gave me the
flimsiest of excuses - that my verification could not be completed yet
again because of some vague diffculties. To my astonishment, he asked
for another letter of proof because my request for address change had
not been processed the first time around. On ennquiring into the
lapse, he told me that the first letter had been lost/misplaced by the
company and thus he could not change the address again without another
letter. I thought it to be an honest mistake and promised to re-submit
the letter within a week's time. In the meantime, he again temporarily
activated my account.
A day before I was to re-submit my letter, I got a call from Vodafone
for verfification purpose. I explicitly asked the person on the line
THRICE whether this call was to be followed by a disconnection. All 3
times the person repeated the same thing: that my connection WOULD NOT
be disconnected any further. I was given a "Confirmation Number
[protected] as "proof" for the same. The next day - Tuesday, 11 Aug 09
- I resubmitted my address proof to Ms Deesha Ajay Bharwada at the
Vodafone Store. I repeated my question and the answer was the same -
that no further disconnections would occur, that my address change
would be executed without fail and verification completed
successfully.
These promises of Vodafone's incompetent staff, as always, turned out
be hollow when my line was disconnected yet again on THE VERY NEXT
DAY. On Wednesday evening, i made a call to Vodafone [protected]@111 and
expressed my anguish to a senior call centre member named Mr Rafiq
Khan. I was served the same stale excuse - that my verification could
not be done, that the address change could not be completed, etc etc.
I was fed the same advice yet again - that this disconnection was
temporary and that he would get it activated within an hour.
Which brings us to today, Tuesday 18 August 2009. Today is the 4th
time in 4 weeks that my connection has been disconnected and I believe
it to be within my right to demand an explanation yet again to the
same burning question: WHY IS PHONE LINE BEING REPEATEDLY
DISCONNECTED?

A good way to examine this issue would be to look at it from my point
of view. Despite my boundless patience and willingness to give
Vodafone repeated chances, the company has failed miserably by cutting
my connection as it saw fit, without any prior warning. The problem
is, in no small measure, being compounded by the incompetent fools
manning Vodafone's custome care division who always seem to resort to
hollow promises and flimsy excuses to escape blame. I've been unable
to make ISD calls to my parents living in Indonesia for over a month
now since Vodafone couldn't complete a simple verification excercise.
I have paid my bills in advance, but that has been of little use
because my phone has been disconnected more often than not.

I demand:
1. An explanation, in writing, of why I was subjected to mindless
repetitive disconnections within 24 hours of this mail.

2. A refund of my deposit money (Rs 99) for SIM card and billing
amount to be excused.

3. Termination of postpaid connection with immediate effect.

FAILING A SATISFACTORY REPLY TO THE ABOVE, I'LL BE APPROACHING THE
APPELATE AUTHORITY (LAXMI BHAN) WITHIN 24 HOURS OF THIS EMAIL FOR
FURTHER ENQUIRY. FAILING THAT, I'LL TAKE UP THIS MATTER WITH THE
RELEVANT CONSUMER COURT.

For justice, I wait.

Sidhartha Maheshwari
+91 - [protected]
1165 Kohinoor City Phase I
Kurla West, Mumbai 400070
Maharashtra

Dear Sir,

I have purchased a Vodafone mobile connection on 13. 7 .2009. I have subbmitted all required document. Line was also live.
On 16.8.2009 my card was block.
Yesterday i went to vodafone customer care office at vasai.
they told me that due to non summitting of document your card is expired.
I have card blance of around 350 and i also activected the 60 paisa per min.
they told me all money u put in card are lost.no money is given back and card is also not activeted.

Customer Care executives mr. PRASHANT Hinduja Give Pathetic Quality service and
humiliation of customer causing mental
and psychological harassment and hypertension.
They give me 2 email id
1: Vodafonecare.[protected]@vodafone.com
2:NODAL.[protected]@VODAFONE.COM
and told me that no use of mail to this mail id your money was lost in card .
plese look in to this matter

Thank You,

Prasad mhatre

Sir,
I applied for vodaphone connection at shop name Mobile King, Phase 7, Mohali (Punjab). The number alloted was[protected] which was disconnected after five day of activation on the pretext of lack of documentation. I wish to state that all documents were submitted and I visited this shop twice. The shop keeper ( Mobile No- [protected]) admits that documents are complete but he can do nothing about it as Vodaphone services are very poor and he can not help it. This shopkeeper who is an authorised dealer of vodaphone has taken customers for a ride. Will Vodaphone authorities wake up and activate my number ? This shop should not be permitted to hold dealership for vodaphone unless vodaphone wants to pack up and march out of business from here.

- Sidharth Shahi

I activated ISD roaming before leaving for USa Presently am there but sorry to say my phone is unable to either make or receive calls thereby causing me immense inconvenience Please URGENTLY activate this facility

always doing to me and scolding

Dear sir,

My vadaphone no is [protected] i could not contact to customer care for soling my quries I have prepaired connection they are given me GPRS connection even I have no suffcient balance & now
my current status balance is shown negative i.e.-146 rs .yesterday no one can give me explanation
& today they deduct 2 rs. & today my balance is RS.-148 & TODAY I am unable to contact to
vadaphone care center they are restricted me why this happen in case of me if you are not given
me good customer care service then i will disconnect my vadaphone connection & you must kept my
current balnace zero.

Thanks & Regards,
Kumarvijay

I would like to have incoming call list from vodafone for July 2009 . My vodafone no is [protected].
But Vodafone Thane Naupada, Maharastra office is not ready to give any incoming statement.
Please help me to get my incoming call list of July 2009 from vodafone.

Hello,
I dont know how many times i explained this story to Vodafone Customer care guys. fed up of this. I recharged the 69Rupees pack on 1st Aug & till now it is not activated. every call & every messages charging like 1Rupee. so i lost like 400-500Rupees. I made a complaint twice to customer care (Complaint Num-[protected] made on 6th Aug & [protected] made on 4th Aug). One guy called mahesh attended my call & he promised that it will get activate within 48hours. Since it didn get activated, i wentu Vodafone store-jayanagar 4th block, Bangalore. One guy named Prabhu attended my request & the same old disgusting stories continued by telling the Issue has been raised to 3rd level promising that the pack will activate in 48hours. But it doesn. Again i went & met that guy after 2 days. Then he called to a madam & told it will get activate on that day i went. its been 2weeks am struggling with the Customer care guys with this issue. i lost some amount with that. I[censored] read completely then please think from my position & proceed accordingly. Please return back my 400-500 after deducting the amount from the 69pack charges which will charge if it is activated and also my 69Rupees Pack.

U people know very well that what has to be done.

Thanks

My mob no [protected]

12 day before i had taken adueplicate sim in your ON ROAD MOBILE STORE IN CALICUT AREA
TAKEN AT BALUSSERY ON 3rd MONDAY.

WITH A PAYMENT OF RS 120 AND ID PROOF, PHOTOS ALSO.

AT THIS MOMENT SIM IS NOT REGISTERD

SO MANY TIMES CONTACT YOUR CALICUT MAVOOR ROAD OFFICE TODAY ALSO WHAT SHLL I DO FOR THIS NO RESPONCE FOR THIS

WE ARE BUYING A MOBILE NUMBER FOR USING PURPOSES YOU KNOW THIS MEENING.


YOU MOBILE STORE PEOPLES IN CALICUT AREA ARE SCOUNTERS SCOUNTERS SCOUNTERS THEY ARE DOING READICULAS PROGRAMS .

I KNOW WELL WHAT I WANT TO DO FOR THIS .I AM WAITING FOR NEXT MONDAY OK.

sir, i have received a sms on 12 augest 2009 and the wording of sms is, "Congrats!!You have won Prize of 200, 000 GB Pounds In 2009 02 Telecoms Mobile draws. to claim Your Prize Contact Dr. Ben Email: [protected]@live.com." But now here at the site only are available. so please take some strict action and i also want compensatioon of this bad joke and for wasting my time.

I have a problem of incoming & outgoing calls due to network problem for last three days. I can't receive any calls because the all incoming calls are automatically disconected for few seconds.And I also can't doing outgoing calls for network problem in vodafone. so i request to solve my problem as soon as possible.

hi
i have been vodafone prepaid customer since 2 years, and recently i got a call to change my plan to post paid.one of vodafone sales executive (Amol) has teken documents whih he need also 250 RS on August 1st
he told me it will activate on 3 ed Augst. but it has not been activated yet .

i went to vodafone store 2 times also i talked with customer care guys and sales executive persons on 8 th August again they told me it will be activate on 10 August. but those promises are use less.
my contact no is [protected]

I am copying my email communication details, which i had done by mail.
FW: Activation of mobile no . [protected]‏
From: amit kadamm ([protected]@hotmail.com)
Sent: 12 August 2009 11:38AM
To: corporate.[protected]@vodafone.com
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Chqeue.jpg (170.7 KB)

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Dear Vodafone,

As per my telephonic conversation with call centre manager, he has told me that pls make your bill payment & afterwards we can activate you connection, According to him, I make my payment by cheque. And your manager had activated my line,

But... after 12 hours, He also deactivate it.

I Again call to your call center He suggest me to go vodafone gallery, and show you pan card ID, your line will activate within 02 hours, Then I go to your ghatkopar west gallery & met kunal, he told me soorry we canot activate your line, if you want to activate it pay rs 250 of activation charge again, then only I wiil send a request for it but its not confirm, I told him my was activated before 2 days how can you charge me 250 rs, but its not also confirm.

I ask him, i want to ask your sr. person for this, he revert with politly but oragantly (i think it bcause your company trianing) that, I am only sr person here you do it what eve you want to,

Is it your service & like kunal u have your company represatives, who doesn't have manners to handle the customer, he is handling like bhajiwala.. ??????

I will not going to pay any extra charges, Bcause I known my LINE had activated before 2 days, your guy's are deactivtaed it again,
pls actvate my line, Otherwise
Now i must have to write i'll case file against your comapny that you are manupulating & miscommunicating with customer only foa A SAKE OF payment,

Regards
Amit Kadam.
[protected].

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: corporate.[protected]@vodafone.com
Subject: Activation of mobile no . [protected]
Date: Wed, 5 Aug 2009 13:10:26 +0530

To Vodafone,

I am Mr. Amit Suresh Kadam, i have vodafone mobile connection (mobile no :- [protected]), which bill payment has not paid for last 4 months because i was in out of mumbai due to personal reason.

Now i am paying the bill of Rs. 430/- by cheque, which is cheque details given below.i also attaching chq . scan copy.

Bank name :- Saraswat Bank
Branch :- Barve Nagar ( Ghatkoper)
Chq date:- 08/08/2009
Chq no. :- 014379
Chq amt.:- 430/-

I am requesting you to plz. activaated the line, of this mobile no. is [protected].
after the above chq. clearance kindly do the needful & revert me by mail. & you can also contact me on my alternate mobile no . [protected]

Regards,
Amit Kadam
[protected]






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Chqeue.jpg

I have taken a Vodafone Prepaid SIM card on 24th july, 2009 from a retailer in Pune. I was asked to submit address proof and ID proof for the activation of the card and i submitted PAN card. I asked the retailer whether ican submit house rent agreement as addressproof to which i received a flat NO. As i am not a native of Maharashtra, I can not produce any of the bills or driving license on which the present address is mentioned.On his suggestion i submitted the company ID and i changed my address to the company address on the appication form. I recharged my card for 500Rs. and to my surprise i am unable to make or receive calls. After a series of phone calls to the customer care and retailer, i was informed that my documents were rejected by the company. I again visited the retailer and was asked to give the same ID card copy attested by the company by having company's stamp on it. I followed the same and visited the retailer again after 2 days as the card is still not usable. I was again asked by the retailer to fill an outstation form and asked for some documents of the landlord. As our landlord doesn't stay in pune, i asked the retailer whether i can bring a letter from our company's HR head stating my permanent address and the present address of Pune. The retailer contacted the distributor and the retailer agreed to take the letter as the distributor was ready to accept it.i submitted the documents and even after long wait, i am unable to use my card. I appreciate if any action is taken on the retailer and the distributor for not being informative, responsible and concerned. They are answerable for the time and money i had spent on it as they are not knowledgeable on the product they are selling.I feel that the retailer and the distrbutor must be competely aware of the whole process stringenlty and it is the responsibility of the company as the retailers and distributors are the representatives of the company and they are in direct contact with the customer.

dear sir/madam,
i am being wrongly duped by m/s vodaphone by charging me a wrong bills to the tune of 4940 rs .
i have enough facts to submit to prove that i have never dialled outgoing calls on number [protected] from 6th june 2009 to 23rd june 2009 and inspite of that the vodaphone people are showing atleast 25 to 30 calls on the above numbers during that period.
please note that i was on a europe tour during that period .
i have being told by lots of people that mobile operators like vodaphonehave been doing it regularly according to my knowledge if the matter is taken up to the highest level this could be the biggest scam of the era wherein crores of rs are looted by the mobile operators in the same fashion .
i was given a wrong excuse that the call center people's kept on calling my number and since i didnot attend it it went on voicemail but it is not my fault and i never accessed voicemails nor did i request any diversion during that period.
please nopte my mobile no. [protected] stands disconnected.
i sincerely request you to help me out to expose the scam nationwide.
please note that my personel mobile no. are provided to call centers as a database by vodaphone people only and they disturbed me in the odd hours also . do you appreciate call centers calling during late nights or early morning. there are chances that mobile operator may share your no. with militants and gundas also for earing/making money .
regards,
kishore

I was holding a postpaid connection with vodafone for a good period of time. Due to late payment of my bill, vodafone disconnected both my incoming as well as outgoing services.
One fine day, a not so gentleman named Mr. Sanjay, holding the mobile number [protected] called me to claim the bill amount. I agreed to pay up within the very next day. However, this did not pacify him and he hurled abuses at me and was shouting on the fone at an earshattering decibel. It wonders me, who employes such people who do not know basic courtesy leave aside customer relations. The irony is that this person personifies the ethics of a company who claims HAPPY TO HELP with that cute pooch running around you..The reality is exactly reciprocal, I think they are HAPPY TO YELP..and the pooch should be replaced with monster..
I would tell vodafone, whoever is in the recruiting team, kindly take in people who add value to your company, not ones like mr. Sanjay from bangalore..He has a terrible way of talking, he is not fit to work in any good company..He needs to be educated..Please help him to help you to retain your company's motto HAPPY TO HELP, therwise it stands as a joke, a mockery.

I've been a Vodafone connection user for around two years. My mobile number is [protected]. The service was kind off OK till the month of May 2008. One of the sales agent of Global Direct Sanket Rege, which is the GSA for Vodafone happened to visit my residence & explained me the details of the new scheme that Vodafone have launched. I paid him Rs. 350 by cheque & was promised a new vodafone connection, a vodafone bag & other goodies. One of the goodies promised which compelled me to pay was the 800mins free offer on my excisting number. he left promising that the new card & the bag will be delivered in a week's time & my excisting number will be upgraded to the new scheme instantly.

But the dilemma & the torture started just two days later. I tried calling up Global Direct to clear my doubts & was kept on hold for almost 20mins, my next call was disconnected by the arrogant lady. This continued for the entire day. Later i got the number of One Niranjan who unfortunately happens to be Manager (read Damager) of Global Direct, Andheri(W) branch. He was not even bothered to take my calls or reply to my sms's. The very next day i visited there office at Andheri. After waiting for more than 30mins, i met niranjan. On hearing my complaint, he casually said that he did not pay heed to my calls & sms be cause he is not bothered about customer complaints. He very cooly dismissed that the promises made by his executives(conmen) were not true & it was some mistake from my end.

Since then, i've been visitng the vodafone store in goregaon compalining about the issue. I've also registered several complaints over the phone to the executives calling me up everyday. They are not only useless but pathetic in thier service level. The people working with vodafone are not aware of what they are hired for. thevodafone store dismisses the complaint saying that its Global Direct which is responsible & i should approach Global Direct to resolve this issue.

I dont want to go anywhere. I've used my other vodafone number i.e, [protected] to the fullest. The current outstanding amount is Rs. 1300. I've told the vodafone executives very clearly that am not going to pay this amount untill the issue is not resolved & a action is not taken against sanket rege, niranjan & Global Direct. I'll lodge a police complaint against all these people if i keep getting calls from vodafone.

Good Luck Vodafone. You advertise with the help of a pretty dog. Your service is going to the DOGS. Your service & customer care sucks.

Dear Sir/ Madam

I am having a vodafone connection and my number is [protected]. Last month I got internet connection disconnected from my phone still they are charging huge internet usage charges. Even though I am not using internet. I even tried to talk to customer care representative but they are not reachable. Moreover the contact detail given of the development officer- Ms. Nidhi Sida viz. [protected] and email id nidhi.[protected]@vodafone.com, is also of no use as I tried to talk to the person but they are not attending the calls. I had to make payment for those charges as at present I don't want to change my number

Please help me what can I do

Sumit