Vodafone India Complaints & Reviews

I had a mobile shop and i used to sell sim cards and recharge also.Vodafone chated me many times. I made the complaint many times but there is no result.The following lines contain all the problems that i faced and reported to vodafone via e-mail followed by the e-mail received from their side:
Sent Mail:-
{

Dear sir/madam

This is to inform you that two years back i started mobile recharge related work and so i was provided a vodafone e-top sim card(number-[protected]).about 10 months back(november-2008, approx.) I had a calling balance of rs245(approx.) in my account of this number(i.e., [protected]).I was out of town for 3 to 4 days.When i reached back I switched on my vodafone number(which was kept inside a locker), and found only 96 paise left in my account.i made the complaint regarding this at vodafone mini store but they told me that e-top regarding problems are not handled by them and also they told me to contact my distributor and I did so but no solution was provided to me, i kept on complaining but still no solution was given.Several times I called your customer care number(111), but they asked me to call the retailer care number but that service was never activated on my E-top number(I kept on complaining for the activation oh this service also).
later I decided to close the recharge related work and after few months my e-top sim was converted to a normal sim card, other companies also did so but I was ready for that.But now this month my vodafone number is showing "Sim card registration failed".
I asked the distributor regarding this and he told me that they cant do antyhing in this matter and the company has done so.I had rs. 150 approx. as my calling balance and rs 30 approx. as my e-top balance in my account.
I would like to inform you more on that i gave some vodafone recharge coupons(approximate value = Rs.1000/-) for replacement some 10 months back to the distributor but still no refunds have been made.
You always say that you are happy to help but my problems are adding up more and more, now I am feeling helpless, Please do help me.
My fault Is only that i worked as a retailer for vodafone, I am running other company sim cards also and they are running fine.
I can't bear that much loss, Please do something in this regard.Timely response will be appreciated.


Sender's Info:
Name:- Kavish Chhabra
Address:- Mohit telecom,
83, Railway road,
Rishikesh(Dehradun)
Contact No:- [protected]

Didtributor's info:
Franchise name:- Aastha Telecom, Rishikesh
Owner-Mr. Batra
Contact number:- [protected] (Mr.Batra)

}


RECEIVED MAIL:-
{

Dear Mr. Chhabra,

Thank you for your email dated 18/08/09 about SIM card not working of your Vodafone number [protected].

We would like to inform you that we have checked your Vodafone number [protected] and there is no problem on your number form our end. All the services are working fine. The problem might be with the SIM. Therefore, we would like to request you to replace your SIM, if the error is still occuring.

We would also like to inform you that we have forwarded the issue regarding the e-topup SIM [protected], to the concerned department so that the issue can be checked.

In case you need further assistance, please do call or email us. We will do our best to help you.


Happy to help,

Rishikant Bapuly.
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91- [protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

}

i have got message on my no [protected](vodafone) that i have won 500000 pounds in (shell) int'l mobile draw 2009
tell me that what is this
i will go in consumer court against this .company shoud be responsible for this

HI,

I am residence of kolkata. I was using Vodafone Post Paid connection earlier.
Since few months I was receiving wrong biling information, so I called up the customer care for inquiry. They kept me transferring the calls form one person to other but none were able to solve my problem. I also told them that if they will not send me correct bill I will not make any payements and close the connection. Then also I never got any reply from them.

Finally yesterday, after approx 1 year, a man came saying that he has got a court notice(from Lok Adalat) for me. I rushed down to my office to check what is issue is all about, but by that time he left and just left a message that I need to collect the court notice from the local police station.

I am really worried what is issue is all about. can anyone help me with this.

please tell me this number details and address : [protected]

I am one of the exploited customer of your renowned communication company vodafone.My phone number is [protected], which is a postpaid connection and I bought this number 4 months back from one of the vodafone store at delhi.since then i am paying all my bills before the due date arrives through your low grade website which doesn't work most of the time due to your server problems.I have deposited the security amount in advance to keep my phone services alive all the time.I also registered with your ECS (auto debit through my saving a/c) payment facility for the same as my services will not be barred due to the financial aspects.But still my phone services are barred, my sim is been suspended due to the payment issues, keeping this in my mind i called up your so called very friendly customer care service where all your c.c executives talk to me in a bad manner and doesn't provide a proper reply of why services are barred WITHOUT INTIMATING ME (mind it)(my incoming also barred and sms are also not receiving). So when I came to know that my bill is exceeded my credit limit I have deposited 2000 RS. immediately and than called up again to your customer care to resume my services and they told me that they can't help me out in the issue, neither they forwarded any request niether any complaint regarding the issue is been lodged by your customer care service executives.While in night at 1a.m your c.c exc. gave me a reference number [protected] regarding the lodging of issue and still my services are not resumed.

Apart from ECS payment i had made the payment of 2000 Rs. to resume my service but still my services are barred, i felt exploited and i lodged a complaint in consumer forum about it that u have barred my services without intimating me and still my services are not resumed after making a payment of 2000 Rs against the bill of 2700 Rs.The complaint ID at consumer forum is 2820/4/2009 dated 27th august 2009.

Due to your services my company faced a loss of around 5 lacs because I am not able to recieve a international call by our client and my job is in danger because of your services.

Will you please provide me the answer, why my incoming calls are barred without intimating me and please let your customer care executives behave like a civilize peoples.

If my services will not be resumed in an hour than your company should be ready for a legal action which is being filed with in a day by our lawyers.
This problem of barring calls is repeated in past also 3 times on the same number and this is 4th time this is done to me.

Waiting for your urgent, positive and fruitful reply.Look into the matter and let me know what is my fault and where i have done wrong with vodafone is my fault is that i have trusted you more than other service providers.

मैं कई बार वोडाफोन मे क्रेडिट लिमिट बढ़ाने के सम्बन्ध मे कोम्प्लैंत कर चुका हूँ लेकिन अब तक वोडाफोन की और से कोई भी कार्यवाही नहीं की गई है जिसका विवरण निम्न प्रकार से है -

मेरी और से ये कोम्प्लैंत की गई थी

<tyagi.[protected]@gmail.com>
to neetu.[protected]@vodafone.com
date Sun, Aug 16, 2009 at 10:13 PM
subject वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए

<tyagi.[protected]@gmail.com>
to puneet.[protected]@vodafone.com
date Mon, Aug 17, 2009 at 7:00 PM
subject वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए

ashish tyagi <tyagi.[protected]@gmail.com>
to neetu.[protected]@vodafone.com
date Thu, Aug 20, 2009 at 7:07 PM
subject Fwd: वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए
mailed-by gmail.com

<tyagi.[protected]@gmail.com>
to puneet.[protected]@vodafone.com
date Thu, Aug 20, 2009 at 7:05 PM
subject Fwd: वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए
mailed-by gmail.com


मेरा नाम आशीष कुमार त्यागी है और मै शुगर मिल मे नोकरी करता हूँ तथा काफी लम्बे समय से वोडाफोन नंबर ९७१९०३६३६३ का इस्तेमाल कर रहा हूँ, मेरा प्लान २५० फुल वेलु है जिसके साथ ४९ रूपये का एक प्रोमो भी एक्टिवेट है मै अपने फोन की लिमिट बढ़वाने के लिए काफी लम्बे समय से कोशिश कर रहा हूँ जब भी कभी मेरे पास वोडाफोन ऑफिस से फोन आता है तो ज्यादातर मै अपने फोन की काल लिमिट बढ़वाने के लिए कहता हूँ और जैसा कि जब मै ०४/०७/२००९ को शाम लगभग ५.३० बजे आपके वोडाफोन ऑफिस मेरठ(मेरठसी सी एस युनिवेर्सिटी के सामने) भी गया था तो मुझसे लिमिट बढ़ाने के लिए सैलेरी स्लिप कि लेटेस्ट लास्ट टू मंथ्स कि फोटो कोपी तथा पेन कार्ड कि फोटो कोपी भी मांगी गई थी मैंने १४/०७/२००९ को शाम लगभग ५.०० बजे आपके वोडाफोन ऑफिस मेरठ(मेरठसी सी एस युनिवेर्सिटी के सामने) आवश्यक कागज / दस्तावेज उपलब्ध करा दिए और १४/०७/२००९ को ही शाम को लगभग ०५.२३ बजे आपके वोडाफोन ऑफिस मेरठ(मेरठसी सी एस युनिवेर्सिटी के सामने) से एक रिकुएस्ट भी फॉरवर्ड कि गई थी जिसके बावजूद भी अभी तक मेरी लिमिट नहीं बढाई गई है आप मेरे अकाउंट के रिकॉर्ड से देख सकते हैं के सर्दियों में शुगर मिल मे काम ज्यादा होता है और फोन भी ज्यादा करने पड़ते है लेकिन ४९ रूपये का जो एक प्रोमो भी एक्टिवेट हैउसका भी कोई लाभ नहीं मिलता है कयोंकि आपका प्रोमो बिल साइकिल पर ही अपनी कैलकुलेशन करता है लेकिन उससे पहले जब मे लिमिट के बराबर फोन कर लेता हूँ तो मुझको बार बार अपने दुसरे फ़ोन बी एस एन एल से काम चलाना पड़ता है या फिर अपने भाई या फिर किसी रिश्तेदार से फोन करके अपने वोडाफोन नंबर ९७१९०३६३६३ मे अडवांस धन जमा करवाता हूँ, जिसे आप मेरे अकाउंट के रिकॉर्ड से देख सकते हैं, जैसा कि मेरी लिमिट ३०००/- है जो ०४/०६/२००९ को बढ़कर हुई है उदहारण के तोर पर यदि मै अपनी बिल साइकिल से पहले यदि ३०००/- कि बात कर लेता हूँ तो फोन/वोडाफोन मुझको इससे ऊपर कि बात तभी करने देता है जब मै उसमे कुछ धन अडवांस अपनी बिल साइकिल से पहले यदि जमा कर देता हूँ अन्यथा फ़ोन नहीं कर पाता और बिल साइकिल पर पता चलता है के बिल केवल २०००/- का ही हुआ कयोंकि आपका प्रोमो बिल साइकिल पर ही अपनी कैलकुलेशन करता है अर्थात छूट बादमे बिल साइकिल पर ही मिलती है हमारा ऑफिस बागपत जिले मे सिंघावली अहीर गाँव मे है जहाँ पर आपका कोई वोडाफोन ऑफिस नहीं है जिसकी वजह से मुझको बार बार अपने दुसरे फ़ोन बी एस एन एल से काम चलाना पड़ता है या फिर अपने भाई या फिर किसी रिश्तेदार से फोन करके अपने वोडाफोन नंबर ९७१९०३६३६३ मे अडवांस धन जमा आपके वोडाफोन ऑफिस मेरठमे करवाना पड़ता है आपसे बस यही रिकुएस्ट है के मेरी काल लिमिट बढ़ाने कि कृपा करें, धन्यवाद


वोडाफोन की तरफ से ये जवाब आया लेकिन कोई कार्यवाही नहीं हुई

from acknowledgements <[protected]@vodafone.com>
to tyagi.[protected]@gmail.com
date Thu, Aug 20, 2009 at 9:42 PM
subject Happy To Help: Fwd: `$5`% `$!`$>`$+`% `$( `$(`$ `$, `$0 `%/`%-`%'`%/`%&`%)`%, `%)`%, `%)`$ `$? `$2`$?`$.`$?`$ `$, `% `$>`$(`% `$ `% `$2`$?`$

hide details Aug 20 (6 days ago)


Reply

Follow up message


Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail><email id> to 111(toll-free).

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here . SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.

In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We will do our best to help you

Happy to help,


Puneet Arora
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : puneet.[protected]@vodafone.com
Website : www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

* View and analyze your bill/account statement
* Pay your bill/security deposit
* Change your talk plan/billing address and send us billing and tariff related queries
* Request for a duplicate bill
* Activate and deactivate services
* Activate roaming
* Order a new SIM card and block your old one

SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.
Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 2 hrs
2 Vodafone Roaming ACT VR CAN VR 111 24 hrs
3 Basic International Roaming ACT BIR CAN BIR 111 48 hrs
4 STD ACT STD CAN STD 111 2 hrs
5 ISD ACT ISD CAN ISD 111 2 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 48 hrs
7 Itemized Billing ACT IB CAN IB 111 48 hrs
8 Voicemail ACT VMS CAN VMS 111 48 hrs
9 Call Conference ACT CC CAN CC 111 2 hrs
10 Call Forwarding ACT CF CAN CF 111 2 hrs
11 Call Hold ACT CH CAN CH 111 2 hrs
12 GPRS - Postpaid ACT VL CAN VL 111 2 hrs

“This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".


acknowledgements <[protected]@vodafone.com>
to tyagi.[protected]@gmail.com
date Mon, Aug 17, 2009 at 6:02 PM
subject Happy To Help: `$5`% `$!`$>`$+`% `$( `$(`$ `$, `$0 `%/`%-`%'`%/`%&`%)`%, `%)`%, `%)`$ `$? `$2`$?`$.`$?`$ `$, `% `$>`$(`% `$ `% `$2`$?`$

hide details Aug 17 (9 days ago)


Reply

Follow up message
- Hide quoted text -


Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail><email id> to 111(toll-free).

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here . SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.

In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We will do our best to help you

Happy to help,


Puneet Arora
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : puneet.[protected]@vodafone.com
Website : www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

* View and analyze your bill/account statement
* Pay your bill/security deposit
* Change your talk plan/billing address and send us billing and tariff related queries
* Request for a duplicate bill
* Activate and deactivate services
* Activate roaming
* Order a new SIM card and block your old one

SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.
Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 2 hrs
2 Vodafone Roaming ACT VR CAN VR 111 24 hrs
3 Basic International Roaming ACT BIR CAN BIR 111 48 hrs
4 STD ACT STD CAN STD 111 2 hrs
5 ISD ACT ISD CAN ISD 111 2 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 48 hrs
7 Itemized Billing ACT IB CAN IB 111 48 hrs
8 Voicemail ACT VMS CAN VMS 111 48 hrs
9 Call Conference ACT CC CAN CC 111 2 hrs
10 Call Forwarding ACT CF CAN CF 111 2 hrs
11 Call Hold ACT CH CAN CH 111 2 hrs
12 GPRS - Postpaid ACT VL CAN VL 111 2 hrs

“This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".


अब आपसे कार्यवाही की उम्मीद मे

DEAR ALL,

HI AM VODAFONE CUSTOMER MY MOB NO : [protected]
FROM TUESDAY 25.08.2009 AT 13.20 I CANT ABLE TO MAKE ANY CALLS AND I DID NOT RECEIVED ANY CALL OR MESSAGES. IN MY MOBILE DISPLAY IT SHOW INACTIVE SIM . I DONT KNOW WHY SUDDENLY YOU DID LIKE THIS WITHOUT ANY INTIMATION. ACTIVE MY SIM SERVICES AS SOON AS POSSIBLE.

Hello,
My name is Tirath Singh Rawat, I am using your number since from more than half year.
My number is [protected] that is a corporate number from THE TRIBUNE TRUST. My vodafone number plan is Talk Super Saver 149-L

Recently i have charged of Rs 133.60 Pasia on 6th of june 2009 o[censored]sing VMC(vodafone mobile connect), but the fact is that according to plan VMC supposed to be charged as pro data base.
Infact i have already given request for deactivation on 111 customer care helpline number on 4 th of june 2009 but company didn’t deactivated the service of VMC
And in next bill i got charged of Rs 133.60 Paisa, I had a talk with 111 customer care executive regarding this issue Complaint Number-[protected], and with same as nodal officer.he said to me that i have to pay the amount of VMC and i have no other option said by nodal officer.

Now the problem comes again in this month 8th july 2009.
According to bill plan, i have activated VMC on 8th july 2009 till the end of my billing cycle which is 6th july 2009 to5th august 2009.
According to the VMC paln, The VMC plan is unlimited downloading + surfing charges are free in Rs 300/Month (Pro Data Base)
So, I have activated this service on 8th July 2009 and after the bill cycle, I found that in my bill company charged me total of Rs 497.71 Paisa Instead Of Rs 300
It means Rs 218 are the extra charges on my bill was added by the company.
I registered a complaint about this issue on 13th Of August at VODAFONE STORE SECTOR 19 CHANDIGARH.
The executive given me the time of 72 hrs Complaint Number was [protected].
But after 72 hrs executive said to me that the charges are genuine and I have to pay all the charges before due date. After this I made a call to a nodal officer on this number [protected]. Nodal Officer also told me the same as above and he was spoke with me rudely and no proper satisfaction I had received from any where.

In Short:-

VMC [VODAFONE MOBILE CONNECT] Monthly Rent – RS 300
Billing Cycle – 6th july-5th august
VMC Activate on my number – 8th july 2009
Genuine Rent charged on my bill – Rs279.71 from 8th july-5th august
Wrong charges on my bill - Rs218 on 8th july 2009.

I am using already your two numbers
1st is [protected]
2nd is [protected]
So, I am requesting you to help me out from this issue otherwise I will disconnect both numbers and I wont submit their dues.
For any queries contact me on this number [protected]

TIRATH SINGH RAWAT
THE TRIBUNE TRUST
[protected]

hi
my vodafone no is [protected] i your customer last 10 years i m the hights bill payer of your company. last so many years your company recognised as previllage customerand also provide me a personal care manager from your company. MR.AMIT IS MY PERSONAL CARE MANAGER HIS NO IS [protected]. i have dispute of my billing since a year back often and ofent i called mr amit i massages also to him but till this moment i dnt get my soulution its pending yet ; i am soory to say your MANAGER IS VERY VERY LAZY AND ARROGENT HE IS NOT INTRESTED TO CLEAR THE THINGS OF CUSTOMER EVEN I HAVE SO MANY THINGS THAT CAN PROVE THAT ITS REALLY A BIG CHEATING AND FROUD WITH ME MY BILLING TIMES AGAN I HAVE DISPUTE AND SO MANY MASGES SEND BY YOUR MANAGER BUT ITS VERY BAD FOR MY REPUTATION THAT IN LAST BILLING CYCLE THEY BREAK MY SERVICES INSPITE OF I AM YOUR COMPANYS PREIVILIGE CUSTOMER AND ALSO I HAVE DISPUTE WITH YOUR COMPANY FOR [censored] BILL FROM YOURCOMPANY AND YOUR PARTNER ROMAMING COMPANYS
NOW ITS UNBARRABLE FOR ME SO BY THIS MAIL I WARN YOUR COMPANY TI MAKE IMIDIATE SOLUTION OF MY ISSUES OTHERWISE I WILL GO TO COURT AND LEGALE ACTION AND ALSO IN MEDIA TO EXPOSE THE FROUD OF YOUR COMPANY .

HOPE FOR YOYUR POSITIVE SOLUTION EARLIEST
THANKS


RAIS KASBATI [protected].

dear sir
my mob number is [protected] . i am a vodafone prepaid customer . i has been activated caller tune . now i am staying in chennai at perungalathur . my song play all over tamil nadu and also chennai(can listen tamil nadu & chennai, expect perungalathur ) . but only perungalathur friends not able listen my song . i already two time give complaint. but not response .
kindly please rectify my problem

with regards,
A.Antony
[protected]

I sent SMS to deactivate my 14Rs south STD pack(DCT[protected].Its not getting deactivated, after one day i booked complaint and get service registration number and they send 3 days time for responding about that query.But no use till now its not deactivated.There are lot of controversies between the customer care officers, they didnt know about all the information to provide for us.

dear sir/madam
i am a vodafone customer and have purchased my sim 2 months back,
but when i visited your mini store visit for a network problem, i came to know that my sim is not on my name issued, rather it is issued on girls name, and at the time of purchasing my sim, i submitted my documents and he issued my sim,
but as i have find that my sim was issued on others name, thus i would like to lodge a comlain against a retailer of your who issued my sim and also the person who is responsible, as to the larger extent i held responsible vodafone for this fraud and serious misusage of customer and the trai policies, thus i would be requiring your guidance on this and, and i am very much serious in filing a complaint against vodafone, you i will not get a proper response,

i am not giving you my vodafone number

tekchand agrawal

looks forward for quick reply


I Wnt to know what can i do with it

My name Bhupendra kumar dadsena i had taken vodafone connection from IBM location 3 months before that time i done my all formalities i paid my bill continue 2 months after that i changed my residential address so i inform the vodafone customer care and they ask me to send mail with my new address which i already sent to that vodafone customer care After that also they disconnect my connection without inform me, no single massage from them . I am working in IBM India private limited and that day i was on ON call support for IBM support team, Today my manager is asking for resignation, they are telling why u r mobile was switch off yesterday so who will responsible for this thing. Till now my mobile is switch off, its showing your Sim card registration failed.
and they are not ready to listen anything . please do needful for me .

This is a mail copy
[protected][protected][protected][protected]
Hi Team,
Please find my new address below and try to start at list my incoming call, because i have only one single no this one, I will available on this address before 10am tomorrow so please send your person for verification, I am in big prob from last 14 hours i am not receiving any call or SMS,
I only informed you people my address is changed and i had not get any call from you people you are disconnecting my connection, "

[protected][protected][protected][protected]--
Hi,
This is my address i will available tomorrow morning before 10 am.


#42, 2nd Floor, 1st Main, 2ndcross,
Subhramayampura Main Road,
Gowdanpalia (Near Shrinivas Theater)
Bangalore -560061

Dear Ms Rashna
I'm writing to you due to the pathetic custome service of Vodafone
that has been meted down to me over the past month. My phone has been
disconnected for the 4th time in 4 weeks and the scandalous attitude
of Vodafone employees in resolving this issue has made things only
worse.

I have subscribed to a Vodafone postpaid phone connection
([protected]) from your Vodafone Store in Ghatkopar East, Mumbai on
Wednesday, 22 July 2009. For your reference, my plan consists of Rs
99/month with the addition of "India One [protected]@Rs.40" pack.

The problems started with the word go. My first disconnection happened
just within a week. I went to the afore metioned store to resolve the
matter with Mr Anoop - the person who had assisted me in my postpaid
connection purchase. He saw into the matter and said that my
verification could not be completed at the given address (i.e. of my
company Tata Power) and advised me to provide my residential address.
he also temporarily reactivated my account.
As per the advice, I put in a request for "change of address" at the
Vodafone store a few days later by providing a letter of proof,
containing my company's (Tata power) letterhead and countersigned by a
senior HR manager . My request was processed by Ms Deesha Ajay
Bharwada of the same Vodafone Store: Ghatkopar East, Mumbai. That, I
hoped would be the end of this ordeal.
Despite all the assurances provided, my phone was disconnected for the
second time only after a few days. Frustrated, I again went to the
same store and talked to Mr Anoop why this happened. He gave me the
flimsiest of excuses - that my verification could not be completed yet
again because of some vague diffculties. To my astonishment, he asked
for another letter of proof because my request for address change had
not been processed the first time around. On ennquiring into the
lapse, he told me that the first letter had been lost/misplaced by the
company and thus he could not change the address again without another
letter. I thought it to be an honest mistake and promised to re-submit
the letter within a week's time. In the meantime, he again temporarily
activated my account.
A day before I was to re-submit my letter, I got a call from Vodafone
for verfification purpose. I explicitly asked the person on the line
THRICE whether this call was to be followed by a disconnection. All 3
times the person repeated the same thing: that my connection WOULD NOT
be disconnected any further. I was given a "Confirmation Number
[protected] as "proof" for the same. The next day - Tuesday, 11 Aug 09
- I resubmitted my address proof to Ms Deesha Ajay Bharwada at the
Vodafone Store. I repeated my question and the answer was the same -
that no further disconnections would occur, that my address change
would be executed without fail and verification completed
successfully.
These promises of Vodafone's incompetent staff, as always, turned out
be hollow when my line was disconnected yet again on THE VERY NEXT
DAY. On Wednesday evening, i made a call to Vodafone [protected]@111 and
expressed my anguish to a senior call centre member named Mr Rafiq
Khan. I was served the same stale excuse - that my verification could
not be done, that the address change could not be completed, etc etc.
I was fed the same advice yet again - that this disconnection was
temporary and that he would get it activated within an hour.
Which brings us to today, Tuesday 18 August 2009. Today is the 4th
time in 4 weeks that my connection has been disconnected and I believe
it to be within my right to demand an explanation yet again to the
same burning question: WHY IS PHONE LINE BEING REPEATEDLY
DISCONNECTED?

A good way to examine this issue would be to look at it from my point
of view. Despite my boundless patience and willingness to give
Vodafone repeated chances, the company has failed miserably by cutting
my connection as it saw fit, without any prior warning. The problem
is, in no small measure, being compounded by the incompetent fools
manning Vodafone's custome care division who always seem to resort to
hollow promises and flimsy excuses to escape blame. I've been unable
to make ISD calls to my parents living in Indonesia for over a month
now since Vodafone couldn't complete a simple verification excercise.
I have paid my bills in advance, but that has been of little use
because my phone has been disconnected more often than not.

I demand:
1. An explanation, in writing, of why I was subjected to mindless
repetitive disconnections within 24 hours of this mail.

2. A refund of my deposit money (Rs 99) for SIM card and billing
amount to be excused.

3. Termination of postpaid connection with immediate effect.

FAILING A SATISFACTORY REPLY TO THE ABOVE, I'LL BE APPROACHING THE
APPELATE AUTHORITY (LAXMI BHAN) WITHIN 24 HOURS OF THIS EMAIL FOR
FURTHER ENQUIRY. FAILING THAT, I'LL TAKE UP THIS MATTER WITH THE
RELEVANT CONSUMER COURT.

For justice, I wait.

Sidhartha Maheshwari
+91 - [protected]
1165 Kohinoor City Phase I
Kurla West, Mumbai 400070
Maharashtra

Dear Sir,

I have purchased a Vodafone mobile connection on 13. 7 .2009. I have subbmitted all required document. Line was also live.
On 16.8.2009 my card was block.
Yesterday i went to vodafone customer care office at vasai.
they told me that due to non summitting of document your card is expired.
I have card blance of around 350 and i also activected the 60 paisa per min.
they told me all money u put in card are lost.no money is given back and card is also not activeted.

Customer Care executives mr. PRASHANT Hinduja Give Pathetic Quality service and
humiliation of customer causing mental
and psychological harassment and hypertension.
They give me 2 email id
1: Vodafonecare.[protected]@vodafone.com
2:NODAL.[protected]@VODAFONE.COM
and told me that no use of mail to this mail id your money was lost in card .
plese look in to this matter

Thank You,

Prasad mhatre

Sir,
I applied for vodaphone connection at shop name Mobile King, Phase 7, Mohali (Punjab). The number alloted was[protected] which was disconnected after five day of activation on the pretext of lack of documentation. I wish to state that all documents were submitted and I visited this shop twice. The shop keeper ( Mobile No- [protected]) admits that documents are complete but he can do nothing about it as Vodaphone services are very poor and he can not help it. This shopkeeper who is an authorised dealer of vodaphone has taken customers for a ride. Will Vodaphone authorities wake up and activate my number ? This shop should not be permitted to hold dealership for vodaphone unless vodaphone wants to pack up and march out of business from here.

- Sidharth Shahi

I activated ISD roaming before leaving for USa Presently am there but sorry to say my phone is unable to either make or receive calls thereby causing me immense inconvenience Please URGENTLY activate this facility

always doing to me and scolding

Dear sir,

My vadaphone no is [protected] i could not contact to customer care for soling my quries I have prepaired connection they are given me GPRS connection even I have no suffcient balance & now
my current status balance is shown negative i.e.-146 rs .yesterday no one can give me explanation
& today they deduct 2 rs. & today my balance is RS.-148 & TODAY I am unable to contact to
vadaphone care center they are restricted me why this happen in case of me if you are not given
me good customer care service then i will disconnect my vadaphone connection & you must kept my
current balnace zero.

Thanks & Regards,
Kumarvijay

I would like to have incoming call list from vodafone for July 2009 . My vodafone no is [protected].
But Vodafone Thane Naupada, Maharastra office is not ready to give any incoming statement.
Please help me to get my incoming call list of July 2009 from vodafone.