Vodafone India Complaints & Reviews

Dear Sir / Madam

It has been long time when we have took the vodafone of postpaid connection.our vodafone no. is
[protected].everytime they verified the address n didnt send vodafone bill on time.Problem faced because of you people, the late fee charge frm ur side.everytime we r payin late fees.
i[censored] can send the bill on right time so tht we can pay timly

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).


Regards
neeraj kapila

Subject : Fraud committed by Vodafone employees as they sold off my Vodafone number to another person after taking extra money from him.




15 July, 2009


Case details:

I got a call on 15th July, 2009 regarding selling a Vodafone number – [protected] to me and as I liked the number, I agreed and booked the number on phone by paying cash Rs.250.

Employee names – Daksh (Tel No. [protected]) and Mahinder (Tel no. [protected])

DSA/Company Name: Bigtel IT solutions P Ltd, B-103 Okhla Ind Area, Phase – I, N Del – 110020

On the same day, Ravi Malhotra(tel no. [protected]) came and collected Rs. 250 and booked the mobile number. Details as follows :
Receipt No. 17977, dated 15 July, 2009 and delivered the
SIM No.[protected]
CAF no. 81015161


16 July, 2009


On 16th July, Rishi and [censored]ij called from [protected] for verification for the new connection number and informed me that after some time I will get a call from the verification dept.
On the same day, after some time I received a call from Ashish Bhardwaj ( Tel. no [protected]) from the verification dept. and he got all the particulars verified and commited to me that your number will be operational within 4 hours. He also told me that I would receive a call within a few minutes from a number which will have the last 3 digits as “000”





17 July, 2009

I dialled the same allotted number – [protected] and it was received by some Chandan Singh and he told me that he has purchased the same number on 16th July, 2009 by paying a premium amount of Rs. 5000






26 July, 2009

Out of guilt on their wrong doing, I received call from 3 numbers –
[protected](5.33 PM)
[protected](6.07 PM)
[protected](6.11 PM)

These guys tried to compensate by offering me some other numbers which I did not want to accept and when they had no choice they started using abusive language.

I dont know whether this is the problem with only one Vodafone Store that I have been visting for the past 3 months or it is with entire Vodafone Customer Care Services. This is the most disgusting and pathetic customer care service I have come across.
First I wanted to get my number tranferred and for that I went to submit the documents 3 times to Vodafone Store in Aundh, Pune. Everytime i went there with documents i was told to get one more new document and finally when all the documents were accepted I was told that my number will be tranferred within 10-12 days. But after one month when it still dint get change and i went to check out with the store, the simply aweseom guys over there told me that my request have not been raised yet and documents were lying somewhere deep down in the pile of garbage. Again i was told that due to changed policies I will have to submit few more NEW Documents. Next time I went there on Saturday with all the complete documents and they asked me to come on Monday to sumit the document as the documents might get lost !!! I also wanted to get a temporarily suspended number activated again and for that gave the application. It had to be activated within 24hrs. But as I was sure o[censored]selss and good for nothing work of Vodafone so i told them 10 times that its urget to get this number activated ASAP and I was assured it will be done. Next day when as expected from Vodafone it dint get activated so i called them up and askd wot the hell was their problem now, they told me "No request has been raised for it yet"
Now guys plzzzz tell me what to do with this Vodafone Store and the customer care services. No written complaint on Vodafone's website is addressed. I have got 2 Vodafone numbers and I am planning to change it at the very first chance i get. Plz never in life take Vodafone number or advice someone else to take it.

I am on permanent roming and retaining the SIM for Old references users. In coming calls coming by customer care for new scheme, aids and other information is being levied for all incoing which I donot require.
Kindly stop the incoing Call form Information services..
Details are as below;

Mobile No.[protected]
Permanent roaming: UP

Thanks

A K Mishra

There seems to some serious billing issue regarding Vodafone Mobile Connect Rs 899/- unlimited usage plan .
As taking into consideration even a least download speed of 10kbps if someone uses the internet
Services for even an hour the unbilled amount for download comes to approximately Rs 1800/-
((60mins*60sec*10kbps)*(0.05Rs))
And if someone uses it for couple of hours the unbilled amount is surely goanna exceed
the credit limit making it impossible to use the services further.
This seems to be a serious issue as we have already been charge in advance for the service o[censored]nlimited usage and then not allowed to use the service stating the unbilled amount for net usage wherein no such amount is actually due, as the plan is for unlimited usage and rental has been taken in advance.
This to me appears to be a fraudulent way of stopping the customers from using the services.

Vodafone One Month Blackberry Charges Rs. 15000 (Plan was Rs. 499), Vodafone Number [protected]
My Vodafone number is [protected]...

I had activated Blackberry on my Mobile by calling Vodafone Customer Care.

I was told about a plan of Rs. 499..wherein I will get 500 MB free for the usage, I had crossed checked twice to confirm that its 500 MB and not 500KB. Now I am being told that the plan offer 500Kb as free services.

To my surprise I received an SMS intimation of Rs. 10000 of the Usage on 12th July, as the bill was not generated (Bill Cycle followed is 18th-17th) I was told to check back on 18th July.

However in span of last 6 days Bill has gone up by Rs. 5000/- now my current Bill amt is Rs. 15158/-

In the duration of last one month from 18th June to 12th July I did not get any intimation from Vodafone on usage of Blackberry.

It is very surprising that Plan of 1099 offers unlimited usage, wherein plan of 499 is now costing me Rs. 15K.

I have already approached Vodafone Gallery at Lower Parel yesterday but was of no help.

Only option I can see forward is to discontinue with the services which ideally should be my last option as I don't intend to change my number.

Looking forward for any help possible.

regards,

sir,
i have to state that we have already provided the address proof and verification to vodafone.as we belong to up(e) and every time ur people cutoff the connection of our mobile enquirng about the address verification.If this type things will happen again and again then we will take the vodafone sim.please look into the matter as soon as possible try to resolve our problem.

anil kant varshneya
1-a-15, obar colony obra.
[protected]

To whom it may concern

sir,
i subscriber of vodafone connection, want to discontinue with the four existing no [protected]/4/5/8 under cug plan in serial no, but really dissatisfy with the disgusting service of vodafone care.my contact no is
[protected]. i have received a relationship no from vodafone is 1.27037414 but all in vain.
kindly do the needful.
regards,
anup dubey
[protected]
22/07/09

haii, my name visunath parvi my mobile no is [protected] and caplain no is[protected] i am living in bhayndear, on 20 jully2009 at 9:15 am i am trveling in train duringh that time i was speking one of the my frined wrongly due to hevey rush wrogly i preesed * (star) butten witen in secand vodafone activited a caller tuen in my no which i dont reqired . i hate caller tune i imidetly call to vodafone custmer care to stop this service that time i was spoken to mr kapil, he put my call on hold and within in secend my phone call disscancted, again i was call them on that time i have spoken to mr sayyad, he told me we dont revese it its your mistek we dont konw.and he rold me that u dont now how to oprete a phone.
then i visited vodafone store there are i wasted my 1 hours but no helo is given by them floor manager raima khana told me that we are not ging ti give any revrsal evene she not given any latter or any proof why they cut down my bal only due to press *
45 ras not mens any thing to them . again i visited andhri (w) after 1hour they taken my werten camlain but till know no help from tghere side
plese do something
if i dont do any wreeten comunication how can they give me valu added service its not fiar

I got a message that you have won gbp 250.000 at mobile draw .the price claim at ([protected]@live.com).what to do get my prize

Dear,

Mobile No: [protected]
Connection Owner: Ms. Harbas Ahuja, 408/3, Chaman Gali, Gali No-30, Anand Parbat, New Delhi-5

Converted finally from Post to Pre on July 20, 2009 after a strugle of 15 days.

Initially Simant created problem theh Abhishek and finally Supervisor.

Even after submitting following docuemtn at Noida vodafone store, Noida near Great India Place Mall to Floor supervisor result is ZERO.

Doc Details
Signed copy of Voter ID of Harbans Ahuja( Shown original while submitting)
Original signed copy of Authority letter in name of Sourabh Gogia
Photograph of Ms.Harbans Ahuja
Mine driving license copy( Shown original to Floor upervisor)
Mine Passport Copy
Mine PAN No Copy

Yesterday when I called up cutomer care they confirmed that it will activate in 2-3 hrs. Now when I called up again they are sying documents missing.

Tell me what Floor supervisor is doing in the showroom
How he can replace my sim without improper information and required documents?
How Cutome rCare People make fool of people?

Regards, Sourabh
[protected]

my no is[protected] sir from last two days 5 rupees two times has been deducted wen i sent a local sms which i had made free with bonus card and when i call to customer care they put the call on hold and never reply.

I AM WORKING FOR JET AIRWAYS AT KOLKATA AS AN AIRCRAFT MAINTENANCE ENGINEER.IN ENGINEERING AND OTHER DEPARTMENT STAFF ALREADY HAVING CORPORATE CONNECTION OF PLAN-- 349.ONE FINE MORNING MR. KAJAL DAS APPROACHED US WITH CORPORATE PLAN OF PLAN--199.ALL OF OUR STAFF APPLIED FOR THE NEW PLAN i.e PLAN--199.BUT TILL NOW OUR PLAN IS NOT CONVERTED.WHEN WE CALLED UP MR. KAJAL DAS HE ASSURED THAT VERY SHORTLY IT WILL BE DONE.MY QUESTION IS WHEN THE VERY QUICKLY WILL COME?

Hello,

I would like to register a complaint against Vodafone Mumbai for harassment. They've sent me repeated communication asking me to pay a bill which has already been paid. I have in fact recieved an email confirmation from Vodafone stating that there're no outstandings in my bill, inspite of which I've received calls and emails asking me make the payment, failing which they shall take "legal action" against me. When informed that the bill has been paid, I'm being asked to send in the confirmation that the bill has actually been paid. Its like I'm dealing with various companies instead of dealing with different departments of the same company.

I have already sent them the details as required but the reason I'm lodging this complaint is because I'm being repeatedly harassed by them asking me to confirm that I've made my payment. There's no assurance that after this there shall be no more communications for payment of an already paid bill. Requesting assistance.

sir, i am receiving messages on my mobile no [protected] from an unknown number [protected].
please mail me d name and address of d mobile number holder [protected].
thank you.

I recharged for Rs. 300 but the amount refilled to my account was only Rs 141.99. On asking what is the reason that this amount they had deducted for, vodaphone people replied that this deduction is made for processing fees. On asking what is the processing fees for, that they have deducted, they dont have any answer for that.
It is realy very harrasing that when u go for recharge for a particular amount and u dont get the amount u have recharged for and above that u dont know what is the cause of the deduction...

The details about my transaction is given bellow:
Transaction Id: KK[protected]
Date and Time of transaction: 18 July 2009 19:13:06
Amount Pad: Rs. 300.00
Amount Refilled: Rs. 141.99.

Today afternoon I received a call from Vodafone caller tune service. At the start it said "This call is in response to your request for setting a caller tune" or something like this. Then I heard the song "Woh paheli baar" being played. Suddenly the song stopped & I as said, "Thank you for selecting the song. Your caller tune will be set within 24 hours". Though I did not do anything to set any caller tune. Then I got few messages saying that I have set "Bhojogourango" as my caller tune. Something like this has happend to me earlier as well. Then the customer care executive heard me properly, she also refunded 45/-. Perhaps she knew that 45/- is a quite lot of money to waste at Vodafone's whims. But this time, few hours later when I called the Customer Care I was said that I myself have set the tune. Which is not true at all. I was horrified when I heard the customer care executive accusing me of lying indirectly.
I would be pleased if some higher authorities intrude in the matter and try to resolve my queries about why:
i) Why in such way caller tune will be said without my wish or knowledge?
ii) How come I will not get the refund as ti was not my fault?
iii) Hoe can the customer care executive say money ca not be refunded in these cases although I was refunded earlier?

I am Vodafone Prepaid mobile service user since last 2 year. my mobile number is [protected]. I had activated Sms 34 scheme for 300 monthly sms free. Last month on the date of renewal I had receive a massage from Vodafone Company (144) that “we are happy to renew your SMS34 offer. No discounted rates on spl days. Send HOLIDAY to 111 for details. If you want to deactivate offer send CAN SMS34 to 144." and they had deducted total 34 Rs. from my account on dated 17 July 2009. Reply for the same I had follow the processors for deactivate the scheme and done the sms to the company. Socked to know that they had deactivated my sms scheme on that movement and they had not credited the amount to my account. I had complained to the customer care they had replied me that no refund will possible and also your scheme is deactivated. now my question is the company had deducted amount from my account advance before starting month and there after they send me the massage for deactivation, how can customer know that the amount is not refundable at the time of deactivation of the scheme, why company has not inform customer in advance before the date of renewal. ok now when customer had deactivate for further next coming month the scheme must be activate for the period of the charges deducted by the company from the customer's account.
plz refund me the same amount and do necessary action against the company.

After receiving a flash message about Rs. 300 recharge scheme in which I should get Rs. 350 of talk time, I've recharged my mobile. But after recharging with Rs. 300 (Easycharge/Online) I got a talk time of Rs. 141.99 only. Now I feel like cheated.
What does this mean ?
They are sending flash messages with wrong information. This is really shameful.

This is a request to please look into this issue. Details are given below.

Thanks & regards,

Subrata Bera.

Company Name : Vodafone (Karnataka)
Product : RC300

I want to infrom you company when i purchased this no [protected] at swartgate bas stand from your distributor mr shayam his no is [protected] or his shop no is [protected] when i bought this no he told me this is Ganesh Uthsav card is life time validity card in this card that time was having balance 1000 talk time also 1000 sms free but he didnt inform me after six months will reacharge atleast 200 rs within six months.
Now want to infrom to vodafone what was mistake you had done when i have purchased is no [protected] in the card kit in no was is different and no was is [protected] that time i was in surat and when i bought no and dealer told me no is active within 2 and 3 hours that time me was hurry for bas and leave from there and he insure me no is active within some hours next day i called him my no is not active he didnt understand why no was not active and he send me at vodafone store in surat and was talk with MISS MISTU her no is [protected] she is working in vodafone store she know all matter you want to confrom with her regarding this matter even she also not understand why no is no active in system no was show active but when was insert sim card in handset thn i got in instructions no was soff your vodafone excutive not get any idea about this what happened this no. becouse in your system no was active all services are active. You know after 3 weeks your excutive got in kit no was different was on is [protected] in this sim card becouse of your vodafone i was suffer 3 to 4 weeks and that time your exutive gave me promise if in future i have any problem they will help out that excutive name is mr chetan his no is [protected]. i have wrote all details in this mail when i was suffer this problem you will conform them all people. So one mistake was done vodafone and by mistake from me .me not recharge no next time i remeber will not done mistake. As per talked with your customer care before 3 days they told me send my identification documents at vodafone office i already send all document So reactive my no as soon as possible .. and contact with me i am waiting for you reply

Flag this message
Services on your Vodafone number [REF:[protected]]
Friday, 17 July, 2009 6:47 AM
From:
"Vodafone Care" <vodafonecare.[protected]@vodafone.com>
Add sender to Contacts
To:
[protected]@yahoo.com

Dear Ms. Vohra,

Thank you for your e-mail dated 15/07/2009 regarding services on your Vodafone number [protected].

We acknowledge receipt of your below complaint and regret the inconvenience caused to you.

With regard to your complaint, we request for another 4 days to resolve your concern as we are awaiting further clarification on the same from our billing team.

Should you need further assistance, do call or e-mail us. We will do our best to help you.



Happy to help,

Rashmi Pandit
Vodafone Care

Contact numbers
Postpaid: 111 or +91-[protected]
Prepaid: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 15-Jul-2009 14:35:32
To: vodafonecare.[protected]@vodafone.com
Cc: sudip.[protected]@vodafone.com
Subject: Kind att; Rashmi Pandit Vodafone Care


To,
Rashmi Pandit
Vodafone Care.

Dear Rashmi i send you mail on 10th and i also got reply from vodafone side you wrote me vodafone exutive will contact with me within 2 working days dear today is 15th still i didnt receive any call from your side. this mail
Services on your Vodafone number [protected]. [REF:[protected]]
Monday, 13 July, 2009 5:27 AM
From:
"Vodafone Care" <vodafonecare.[protected]@vodafone.com>
Add sender to Contacts
To:
[protected]@yahoo.com

Dear Ms. Vohra,

Thank you for your e-mail dated 10/07/2009 regarding services on your Vodafone number [protected].

We acknowledge receipt of your below complaint and regret the inconvenience caused to you.

We wish to inform you that, your compliant regarding activation of service on your Vodafone number has been forwarded to our concerned team and they are investigating on the same. We shall respond to you in 2 working days.

Should you need further assistance, do call or e-mail us. We will do our best to help you.

Happy to help,

Rashmi Pandit
Vodafone Care