Vodafone India Complaints & Reviews

Hi,

I am Janani Iyengar. I purchased a Vodafone sim few vks back ([protected] Mumbai number in the name of sampath kumar). Documents which I have submitted got rejected due to some reason. That’s fine but When I went to vodaphone store (Kalyan branch – Station road opp. To Platform No.1 )NO one was ready to help me out with the issue. One person was sitting in help desk Name Mr. Rajesh. When I asked him, he dint bother to give reply and it was written “Happy to help you Rajesh”…..is this the customer support you are giving?

When I told him, “IT’S THE MOST DISGHUSTING SERVICE I HAVE EVER SEEN”, he is laughing at me and saying that is your problem, that you have not come across any thing like this. What kind of reply is this


Don’t fool the customers by saying that you are happy to help , by recruiting representatives like Mr. Rajesh. I want you to take strict Action against him. Kindly reply me else I have to move to the consumer court.

You can contact me @ [protected].

I requested Vodafone, Mumbai to change my pre-paid connection [protected] to post-paid connection. On 12th June, Vodafone Executive informed me to provide the photocopy of Electricity Bill as address proof and photocopy of pan card as identity proof. On 16th June I handed over the signed the application forms and gave the representative of Vodafone all the necessary documents. On 17th June I was provided with a new SIM (SIM No HLR[protected]). I was told that soon after the address & indentification verification, post-paid number would be activated.. Inspite of my repeated reminder, the connection could not be changed to post paid before the 23rd June and Vodafone void my connection.

Later I was told, documents were not available to change the connection to post-paid. Also they said they were not aware, who gave me the new SIM card. I was told, I did not pay the security deposit. My pre-paid card had more than Rs 4000 balance. I had asked Vodafone to adjust from my credit balance. They agreed and provided with a new SIM. Since they could not perform they duty, hence blaming me for the cancellation of the connection.

Infact Vodafone has lost my documents and the signed application form. They do not have internal control on the SIM management and the supporting application fomrs / papers / documents. This is a serious security concrned.


Sanjeev Kumar Padhee
Cell :[protected]
Sanpada, Navi Mumbai

I have got an SMS on 04.08.2009 saying that club Vodafone Mega Talktime 349 offer. Recharge for Rs.349 Today. Get Rs.449(Calls and SMS Only) for 30 days.I used the flexy recharge service and recharge was done for Rs. 349 but it was not accounted to my credit. I thought it would be activated when the existing balance is depleted. But my dismay even after the usage of existing balance it was not activated and when i contacted the agency from where the flexy recharge was done it was informed that the offer was valid only for one month and nothing can be done now.

Dear Sir,
Very humbly I would like to submit that i am using vodafone prepaid SIM since more than 3 years
and further many members of my family are also vodafone customers.
The problem is that vodafone has blocked card recharging on my mobile phone no. [protected] i.e. i cannot recharge thru any card any tariff or any talk value card on my mobile. The disadvantage of this is that i am unable to obtain the benefit of may servcies/tariffs which are availaible in only cards.

Further i have spoken for this to vodafone customer care exectuives on their help no. 111 various times for this problem, and everytime i have been answered that ur card recharging has been blocked because u have entered a wrong recharge no. and now u can never recharge thru cards, Your mobile now can get ONLY RECHARGED THRU either mobile recharging or net recharging. I
would like to inform you that i have never enetred a wrong recharge no. in my mobile and further due to this problem i cannot use those tariffs or sms cards which are availiable in CARDS ONLY and further this permanent blocking of service is unfair and bad as far as the principles of natural justice are concerned.

With all the above, I request u to plz help me in the above unfair policy of vaodafone towards its customers.

Thanks and Regards
BHUWAN RAJ
MOBILE:[protected].

Dear sir,

With respect i bring to your kind notice that as on[protected] on my moblie no. [protected] i got a message that your astro pack alerts has been activated and 30rs. has been deducted from ur account whearas i did'nt apply for any type of alert or facility. i called to customer care to reverse the 30rs, they give me complaint no.[protected] to see it within 24 hours whether you applied or not for such alert. but after 24 housrs i have not received any amount or any call from customer care, So please tell me what can i do now to get my money back form company.

Thanks and best regards

rajiv kuamr, ludhiana
[protected]

Dear sir,
I am having a postpaid Vodafone connection from your company.
I have a serious issue about the connection that is I don’t get my bills on time, either they are delayed or sometimes never come
Due to this every month my sim gets disconnected from your end. From the past 13 months your company is charging
Me late bill charges, reconnection charges, connect charges, disconnect charges, which goes to Rs 300-400 every month.
I am using this connection for the past approx 5 years now. Just because of the problem from your side I have to pay these
Hefty charges. I want you to look into the matter asap, and reimburse my money back. i.e. Rs 350X13 months. And see to it that the bill comes on time.
I am a loyal customer of your company and expect the same from your end.
Rahul Ashok Chopra
[protected]
Address: 302 chopras S.T. road near diamond garden chembur Mumbai 400071.

I have been trying to change my tariff plan from last 15 days & have been requesting for change in tariff plan to vodafone by E-mail & to Customer service agent. but not one is taking my request.

I have been using Vodafone for 3 years with corporate 199 plan, & now i am requesting to change the plan to Enterprise 175. But the Vodafone people are saying my company is not tied up with vodafone for this plan. but one of my friend, who is working with me in same comapny is using same plan. When i am giving his no. for ref., they are not having any answer to give & disconnecting my call. If other employee of same company can use same plan, why can't I. This is my simple question to Vodafone but they are not replying properly to my E-mail also. The only reason i am not changing my service provider is i don't want to change my number. Otherwise DOCOMO is giving very good plan.

Please help me. I do not have any option left.

Dear sir,
This is just to let you know that I was interested in buying an e-top sim card of your company but I got surprised by the behaviour of the area supplier/ agent after so many calls nobody bothered to contact me or gave time for me to contact everytime only excuses if such are your area dealers then one can understand how good you service can be for our customers to whom a person like me is transfering money to other companies mobiles

my vodafone no is [protected] & add-on no in [protected].(add-on is with my wife)
the problem occurs in the month of janunry 2009 when my bill for add-on connection was cross the limits without usage of gprs. i.e. rs 1200/-. amount of bill of this no never exceeds to rs 50/- to 80/-.
co. disconnect outgoing without prior imformation & gave reply after questioning that ur limits of the phone exceeded. after somany phone calls mr. abhishek from vodaphone called me up that u will get a waiver of rs 500/- & u pay rs 700/- to the executive. i paid rs 700/-to him but services was not actvated by co.after caling somany times abhishek never pick my phone up.i phoned somany times to customer care but all in vain, to save my 700/- i had paid another 600/- (500/- +100/- some fine )to them, then they activate it after a long time approx(30 hours)

after only one month they created a scene with my another no [protected].
they added the charges of gprs (mobile to pc) i.e. rs/- 299 monthly continue for three months and lpc charges of rs/-400. then i asked kindly waive all this money the balance i will pay u.
but they disconnect the phone on 30 june. i visited somany times to vodafone store ,customer service but they dont take any responsibility & keep on harrsing me.
now they send me the bill for the month while my phone was not activated & they pressurising to pay the full amount.

kindly do the needful.

regards

kapil

i had a very very bad experience with the miss guidance and rely bad technical support by your customer care executives working in your call centers firstly they have very less knowledge about your product secondly they place you on hold or either put your call on mute,i spoke to 4or5 of your staff,some of them put my call on hold,some put me on mute,and everyone had different answers.finally i was told to visit vodafone help center,i visited the nearest one in santacruz, S.V ROAD and my experience with Vodafone got even more worse..
one of your staff members name:-Vandana Popatlal Mehta was least bothered that there was some one sitting in front of her,she was busy smiling and communicating with the male staff behind me,forget the problems we bring to you at least have the decency to speak to your customers properly...anyways hope this email shows some changes in your service...
please your services are degrading,they are starting to be like Airtel..

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rajeev kulshrestha to vodafonecare.d.
show details Jul 28

From: media kulshrestha [mailto:[protected]@gmail.com]
Sent: Tuesday, July 21, 2009 12:44 PM
To: VODAFONECARE DEL (DEL)
Cc: NIDHI NODAL (DEL); gurpreet.[protected]@vodafone.in
Subject: This information about my self and mental resument and not
able to do my media job that is why not able to contuine any more and
i want a proper judicement Day from the against company called
Vodafone essae mobile servicie in new delhi



To,

Head of Customer Care- Ms Henna Khan on friday last weak but after
that there is no call from your side what happen madam tell me that
rest is fine and all and i want to contuine my this number because i
am suffering my bussiness very badly and my all relation is stucked
too

C/o Vodafone Essar Mobile Services Ltd,

C-48,OKHLA INDUSTRIAL AREA , PHASE – II

NEW DELHI – 110020.



FROM :- RAJEEV KULSHRESTHA – MEDIA CONSULTANT

34-C/L SHEIKH SARAI – II ,

DDA FLATS NEAR CHIRAG DELHI,

NEW DELHI – 110017

(About my
self – who I am )

VODAFONE POST PAST NUMBER IS USING LAST SO MANY YEARS AND I DON’T WANT
CHANGE IT BECAUSE IT GIVEN ALL THE PEOPLE IN THE – PRESS OR MEDIA OR
TV CHANNEL OR PUBLICATION OR MINISTRY OF DELHI AND AT LAST TO GIVEN
PERSONALLY TO Ms SHILA DIXIT – C.M. OF NEW DELHI TOO AND PLS
UNDERSTANT MY PROBLEM TOO THEN I CAN THINK ABOUT YOUR PAYMENT OF THE
LAST THREE MONTHS TOO OTHERVISE WE BOTH HAVE TO PAY IT BY THE MONEY
AND TIME OR THE LEGAL NOTICE ETC… FROM YOUR SIDE I ALREAY RECIVED AN
LEGAL NOTICE DURING WHEN I WAS USING THIS NUMBER AND FACING THE LOSTS
OF PROBLEMS BUT YOU PEOPLES NEVER TRIED TO SOLVED IT BECAUSE ITS MY
PROBLEMS NOT YOUR BUT SIR I WOULD LIKE TO CLEAR IT THAT PLS SOLVE IT
ANY HOW AND THAT IS A HUMBLE REQUIST FROM MY SIDE PLS DON’T STOP MY
INCOMMING CALL FACILITY ON MY POST PAST VODAFONE NUMBER [protected]
ANY MORE OTHER WISE I HAVE TO TAKE AN SOLID AND CLEAR AND GENRAL
ACTION AGAINST MY SIDE MY BE THE LEGAL OR MEDIA OR PRESS OR TV OR
PUBLICATION PRESSURE ON YOU – THAT WAS TOTALLY INDUSVISULY TOO…

SUBJECT : About My Vodafone Telecom number [protected] by the name
of Mr Rajeev kulshrestha and the connection is from New Delhi only…

Respected Sir / Madam,

As I told you earier that this number is [protected] started from the
Vodafone Store at Ansal Plaze new delhi By the plan of 999 that was
good on that time too but after some time once I visited your store
about the network problem or not able to talk properly etc… but your
staff is too good they listen to me very much and they changed my mind
and very clearly and cleverly they forced me to take the best of good
or better plan than the 999 that was I am using before , they told me
to switch over the new plan of 444 – this plan save your money and
time and others problem too so after that I also agreed ok go with
that too , but I also told them that I am leaving the delhi right now
and its an official ture of 30 -35 day to come back they sure me sir
there is no problem from the side of Vodafone too that is my need I
was using one or only one number in the media and press or TV or
publication or any event in all over india too and I have to move at
every place of india like Agra, Lucknow, Alhabad and than Chandighar
than Jaipur and after than my boss says to to Goa there was some
exebition is going to be held and you have to attend that also than
Mumbai than Kolkota too and back to new delhi by that time I was using
– 444 plan – so you can say a loss of 34 day with out network with out
talk with out incoming call and I have not given any discount on my
bills also so tell me now dear Sir or Madam ,

After that I went to their okhla office yes on the same time of the
month they Vodafone people or your legal lawer send an legal notice to
clear all the amount I have to pay otherwise they disconeted my this
number too and I request them to please not to send any type of legal
notice at my address becaue my mother don’t like the bothering items
from the out side too because she is a heart peasent too and doctor
always advice to take care and take the rest too …

After my request to the sant nagar Vodafone store they change my 444
plan into the plan of talk 149 for the next of three years after I
think that ok now I hope there is not again any problem from my side
or the Vodafone side too , but later some time its fine going with al
l the means but the last two or three month I have to face the same
problem – like the bill , Amount and recived by the unknown person at
my house what is that I am not able to understand any more pls what to
do with your people too



When I did ask about the second copy of my that bill and send it
urgently resend to me at any cost and tell me the entire information
why my bill jumps till 890/- pls clear it now then I will clear the
amount too but you people talk it in the negative manner too and they
keep call ing me when did you without asking this is the right time to
talk or I personally feel there way of talking not to good and not at
the cost of profossinal too



So either you clear this metter by your way or I have to clear it with
my way too



You are free to call or mail me any time dear sir and Madam

Rajeev kulshrestha – media/press/carrier – consultant in new delhi only

[protected]

[protected]@gmail.com

[protected]@gmail.com

relationship number : 1.18890735

your current plan : talk 149 only

Dynamice credit limit - Rs 3300/- only



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"VODAFONECARE DEL (DEL)" [image: cid:[protected]@[protected]F] Dear Customer, Thank you for writing to ...
Jul 28



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rajeev kulshrestha to VODAFONECARE
show details Aug 25





hi and hello kapil what is that why you people put me in the trouble
every time by monday night again there is no facility of in comming
and outgoing facility again disconected tell me why and again and put
an personal meet with henna iqubal and your custromer care head at
okhla office too on wednesday by 5 pm and reply me it is possible or
not and reply me on the other vodafone phone and you were not able to
pick up the phone too

[protected] or [protected]
Rajeev kulshrestha
media consultant from new delhi of india too
reply me 2day only IF ANY OTHER ENQUIRES CALL ME AT M – [protected] or [protected] new delhi of India too



EMAIL= [protected]@ymail.com/ [protected]@gmail.com



------Rajeev Kulshrestha – media – press- event – fashion consultant from new delhi of India too






rajeev kulshrestha
to vodafonecare.d.


show details
Jul 28

- Show quoted text - From: media kulshrestha [mailto:[protected]@gmail.com]
Sent: Tuesday, July 21, 2009 12:44 PM
To: VODAFONECARE DEL (DEL)
Cc: NIDHI NODAL (DEL); gurpreet.[protected]@vodafone.in
Subject: This information about my self and mental resument and not
able to do my media job that is why not able to contuine any more and
i want a proper judicement Day from the against company called
Vodafone essae mobile servicie in new delhi



To,

Head of Customer Care- Ms Henna Khan on friday last weak but after
that there is no call from your side what happen madam tell me that
rest is fine and all and i want to contuine my this number because i
am suffering my bussiness very badly and my all relation is stucked
too

C/o Vodafone Essar Mobile Services Ltd,

C-48,OKHLA INDUSTRIAL AREA , PHASE – II

NEW DELHI – 110020.



FROM :- RAJEEV KULSHRESTHA – MEDIA CONSULTANT

34-C/L SHEIKH SARAI – II ,

DDA FLATS NEAR CHIRAG DELHI,

NEW DELHI – 110017

(About my
self – who I am )

VODAFONE POST PAST NUMBER IS USING LAST SO MANY YEARS AND I DON’T WANT
CHANGE IT BECAUSE IT GIVEN ALL THE PEOPLE IN THE – PRESS OR MEDIA OR
TV CHANNEL OR PUBLICATION OR MINISTRY OF DELHI AND AT LAST TO GIVEN
PERSONALLY TO Ms SHILA DIXIT – C.M. OF NEW DELHI TOO AND PLS
UNDERSTANT MY PROBLEM TOO THEN I CAN THINK ABOUT YOUR PAYMENT OF THE
LAST THREE MONTHS TOO OTHERVISE WE BOTH HAVE TO PAY IT BY THE MONEY
AND TIME OR THE LEGAL NOTICE ETC… FROM YOUR SIDE I ALREAY RECIVED AN
LEGAL NOTICE DURING WHEN I WAS USING THIS NUMBER AND FACING THE LOSTS
OF PROBLEMS BUT YOU PEOPLES NEVER TRIED TO SOLVED IT BECAUSE ITS MY
PROBLEMS NOT YOUR BUT SIR I WOULD LIKE TO CLEAR IT THAT PLS SOLVE IT
ANY HOW AND THAT IS A HUMBLE REQUIST FROM MY SIDE PLS DON’T STOP MY
INCOMMING CALL FACILITY ON MY POST PAST VODAFONE NUMBER [protected]
ANY MORE OTHER WISE I HAVE TO TAKE AN SOLID AND CLEAR AND GENRAL
ACTION AGAINST MY SIDE MY BE THE LEGAL OR MEDIA OR PRESS OR TV OR
PUBLICATION PRESSURE ON YOU – THAT WAS TOTALLY INDUSVISULY TOO…

SUBJECT : About My Vodafone Telecom number [protected] by the name
of Mr Rajeev kulshrestha and the connection is from New Delhi only…

Respected Sir / Madam,

As I told you earier that this number is [protected] started from the
Vodafone Store at Ansal Plaze new delhi By the plan of 999 that was
good on that time too but after some time once I visited your store
about the network problem or not able to talk properly etc… but your
staff is too good they listen to me very much and they changed my mind
and very clearly and cleverly they forced me to take the best of good
or better plan than the 999 that was I am using before , they told me
to switch over the new plan of 444 – this plan save your money and
time and others problem too so after that I also agreed ok go with
that too , but I also told them that I am leaving the delhi right now
and its an official ture of 30 -35 day to come back they sure me sir
there is no problem from the side of Vodafone too that is my need I
was using one or only one number in the media and press or TV or
publication or any event in all over india too and I have to move at
every place of india like Agra, Lucknow, Alhabad and than Chandighar
than Jaipur and after than my boss says to to Goa there was some
exebition is going to be held and you have to attend that also than
Mumbai than Kolkota too and back to new delhi by that time I was using
– 444 plan – so you can say a loss of 34 day with out network with out
talk with out incoming call and I have not given any discount on my
bills also so tell me now dear Sir or Madam ,

After that I went to their okhla office yes on the same time of the
month they Vodafone people or your legal lawer send an legal notice to
clear all the amount I have to pay otherwise they disconeted my this
number too and I request them to please not to send any type of legal
notice at my address becaue my mother don’t like the bothering items
from the out side too because she is a heart peasent too and doctor
always advice to take care and take the rest too …

After my request to the sant nagar Vodafone store they change my 444
plan into the plan of talk 149 for the next of three years after I
think that ok now I hope there is not again any problem from my side
or the Vodafone side too , but later some time its fine going with al
l the means but the last two or three month I have to face the same
problem – like the bill , Amount and recived by the unknown person at
my house what is that I am not able to understand any more pls what to
do with your people too



When I did ask about the second copy of my that bill and send it
urgently resend to me at any cost and tell me the entire information
why my bill jumps till 890/- pls clear it now then I will clear the
amount too but you people talk it in the negative manner too and they
keep call ing me when did you without asking this is the right time to
talk or I personally feel there way of talking not to good and not at
the cost of profossinal too



So either you clear this metter by your way or I have to clear it with
my way too



You are free to call or mail me any time dear sir and Madam

Rajeev kulshrestha – media/press/carrier – consultant in new delhi only

[protected]

[protected]@gmail.com

[protected]@gmail.com

relationship number : 1.18890735

your current plan : talk 149 only

Dynamice credit limit - Rs 3300/- only






Vodafone Delhi Customer Service - very bad and unresponsive

I have been using Vodafone (previously Hutch) Delhi for quite some time - their customer service, that is, number 111 has gone from bad to worse. While they are showing advertisement that boasts of their good customer care, the fact is that in spite of waiting for more than 20 minutes for almost every day since the last 2 weeks, I have not been able to get anyone on line.

I simply need to change my talk plan since the last 2 months but due to their bad customer service; I have not been able to do it.



Hi,
I am using Hutch(Vodafone) mobile from more than 8 years in Delhi. But from last Six month i'm facing more network problem with vodafone. I gave complaint so many times, even though the Vodafone people did not rectify the problem. Now i want His CEO mail ID if any one have Pls Try to send i want justic for this .





Customer care not attending my calls

From so many days I am trying to talk to the customer care.
But I am unable to talk.. You are asking to select so many options and instead of connecting to Customer care executive you people are Give nonsense adds regarding DLF IPL matches...
For one time its bearable.. But I tried so may times and you are giving the same advertisement.
For this purpose u have started the customer care service...? I have some problem and I wanted to know about it. But you are not at all connecting my call to Customer care executive.
This is what you call Customer care and you say loudly as "HAPPY TO HELP".
I havent taken Vodafone connection to hang around you people all the time and keep aside my important works.Everytime I face these problems. If you cant provide service better dont give us the customer care numbers. Nobody cares about the grievances of the customers.
I am totally fed up with u people.I want an explanation on this.
hope u keeep up your Buzz word "HAPPY TO HELP".
Expecting quality service from u.



hi my no is [protected] i hv dial 111 so many times but m unable to speak to speak wid customer care executive.
the problem is dat, my balance is decrease without any out going or send sms, every time i recharge this voda fon n faced same problem.
m unable to speak wid ur customer support exe.i dialed the of 111 n [protected] many times, as i choose the option of 4( for speak wid custer care exe.)then suddenly heard that thanks for the dial, no body is come on the line after waiting ten to fifteen mnts wait.i[censored] can send me the details of my account balance, it would be best for me on my id.
plz guide me





IF ANY OTHER ENQUIRES CALL ME AT M – [protected] or [protected] new delhi of India too



EMAIL= [protected]@ymail.com/ [protected]@gmail.com



------Rajeev Kulshrestha – media – press- event – fashion consultant from new delhi of India too

- Show quoted text -



On 7/28/09, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:





Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <Email> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







My Vodafone

Pay your bill, activate services, change your talk plan and do lots more on My Vodafone on www.vodafone.in/myvodafone .



By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.



Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs

7
Itemized Billing
ACT IB
CAN IB
111
2 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
Vodafone live!
ACT VL
CAN VL
111
2 hrs



















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"VODAFONECARE DEL (DEL)" “This email and any attachments thereto are confidential and intended solely ...
Aug 25



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rajeev kulshrestha to kapil.rohira
show details Aug 25

Thanks for you Mr Kapil and my number is again in the better service too and i can able to take and able to make the call because of your kind efferets and yes i recived a call from heena iqubal and she told me to call me from her mobile and mail me too from her email id to pls forward this same message or mail to her also because she have tell me the time for 2marrow at 5 30 is able to meet with me personally at your office or not rest is fine and all



- Show quoted text -

I had given the request for the Vodafone Prepaid to Postpaid migration on 15th of August 2009 & today is 2nd sept. 2009 , I had called many of the times to the vodafone customer care , & had visited the vodafone store too located at Sector 18 Noida & meet Ms. Neha Mishra, i had received the call for the same by one of the executive having the mobile number : [protected]. but as on date my number had not been migrated , they are saying that the varification is -ve but no body has come for the varification at my office, the vodafone executive said that i am not working in the office, i dont know approx 10 peoples come every day to meet me with the scheduled appointments & no body complaints me aboutr this than how com the vodafone executive reported this? i am working in thi organization for last more than 3 years & am the IT Head,
I am requesting for the vodaphone Prepaid number [protected] , The Vodafone exectuive who had taken the cash & given the receipt for the sim having the number : [protected] is still dead & not activated .
Please help.

Regards,
A.Bajpai
IT Head.

hi,

i have vodafone number [protected](chennai circle) . I am not able to recieve any calls on this number in any of the roaming circles (outside chennai) and the call gets disconnected in a second and due to my business i am not able to change my number.So on all the incoming calls i have to call back with roaming charges applicable.

i have registered 5 complaints with vodafone from last 1 year on there customer care but all the time i got the reply that the problem is resolved but every time it was a mock message and even i have send them personal mails on the mail id which they have provided for customer complains(vodafonecare.[protected]@vodafone.com) ,but their reply was just a formality to put the matter in cold bag.

Dear Sir

I am Sandeep Ralph and my mobile nos are +[protected]Vodafone) & +[protected]Airtel) as both of my numbers are registered with the concerned company still every month i am recieving some stupid messages from both the company. As my kid is Quite young of age 13-14 Months and after hearing messages he wakes up and we land up in a mess as me and my wife have to take care no other family members are staying with us.
Even in meeting i used to get these messages every month even after complains to the higher authorities but theses people are not taking my complains seriously and the worst part is both the company is not having Complaince Section or Consumer Grieveince Cell.


Suggest me what should i do?


Regards

Sandeep Ralph
+[protected]
+[protected]

To,
The Nodal Officer,
Vodafone, Assam Circle
Sir,
through this mail I like to inform you that , I have a Vodafone mobile prepaid connection bearing cell No-[protected] SIM No[protected]-3 on[protected] my SIM card lost and against I have registered an FIR in Chapar Police Station, Dist-Dhubri, Assam and then I approachedto Vodafone registered dealer setup in Bilasipara. But official staff have shown no response they even behave roughly. Even though they issue a duplicate SIM but this is still not activated or registered.

Dear Sir /madam ,

My self and my husband took a vodafone connection from a Vodafone store ( Kharadi near Zensar office Pune) and not from a dealer last Wednesday. After submitting adequate documents as per the vodafone customer service agent . he checked our documents and agreed that the documents were appropriate . Now today ..our outgoing calls are barred . I called up the customer service call center ... the agent could 'nt understand my problem as it seems he had an English language problem , i asked him to pass it on to his manager . A person named as Ashish answered the call stating he was the manager after a very long wait . Then he asked me to resubmit the documents again because his staff didn't not submit the documents to the service center . I asked him ... if his staff ( the vodafone staff ) is not following the duties , why do they bar the calls , without any prior notice. He had no answer .I asked him if he could unbar my calls , he said he can't take a guarantee.I asked him what sort of answer is that ? I also asked him what sort of documents we need to submit . He said he doesn't know ... may be the same documents ! I was really disappointed with such an unprofessional service from Vodafone , where they have such untrained staff with such a bad unprofessional customer service where they can't even understand what the customer wants , or what the actual number is . Really bad and such a big inconvenience. i am new to the city pune and now if i have to make any calls in case of an emergency i have no other option .

Please look into this ....
our numbers are [protected],[protected]

Thanks and Regards
Anushree Vishal Nair

أنا خطي اتقفل أرجو أن أحصل على PUK CODE للموبيا بتاعي
رقم موبايلي [protected]

I owned a connection from vodafone till about 3 months back when i decided to discontinue the services due to bad services.

There was some payment pending from my side for which i requested a bill from the company for. upon receipt, i insisted that the payment would be made by the end of the month

however, on the 20th of july, another executive insisted that i should somehow make the payments by the 26th of the month because she had to achieve her collection targets. She also insisted the company had authorized her to use a language she deems fit with defaulting customers. This was followed by threats to call all the dialled nos from my bill and inform them of my failure to pay bills. she then hung up the phone. time was 1.28 p.m and the phone no is [protected].

i have sent several emails to vodafone bringing this behaviour to their notice and demanding a written apology. however, m/s vodafone has preferred to stay silent and only sent legal notices.

i require your help in bringing a conclusion to this issue

Regards

kovid sinha

dear sir,
i have used vodafone conn. since last 2 years. my no is [protected] but i have change the conn. prepaid to postpaid . one day i recieved a vodafone excutive call he suggest to me change a prepaid to potpaid, and he disscussed the plan 1199/- and i was accepted the plan and i will give up the all documents and sequirity money 250/- he told me sir, your voda conn.was sarting after 2 days, but the conn. was not responding and excutive was not responding my phone calls .excutive name mr. sarvesh vodafone ( aliganj office lko)
so kindly plz. solve this problem as son as possible.


thanx & regard
vineet tiwari

im vodafone prepaid customer with mobile no. [protected], last month i was on tour of orissa and bengal .on 18/7/2009 to 29/07/2009 . i was wrongly charged while i was in roaming i was making a call in same circle i should have been charged 1 rupee but instead of this i was charged 1.50 paise per minute . i have made many calls during my 10 days visit .
when i came to my home circle, i had called customer care told them abt the problem i had faced, but instead of appoligising they responded i was correctly charged with rs 1.50 paise per minute, but as per rules of TRAI i should have been charged rs 1 per local call when i was making a call in orissa itself, because i was in roaming in orissa all my orissa no. calls shold be treared as local calls .
even the CSR was not aware with call charges . they told me details are not available right now, call after 4 hours . i had called them two to three times . instead of taking my problem they barred my customer care .
it was the worst experience .
poor quality and service .
uneducated customer care staff
high call charges as compared to other service provider
very poor and irresponsible staff
50-50 paise wrongly charged in HINDI we call them CHINDI CHOR .
i promised my self im not going to suggest vodafone to any of my circle around .
it was not a matter of 5 to 10 rs it was matter what really customer expect from your side after paying money