Vodafone India Complaints & Reviews

Hello,
My name is Tirath Singh Rawat, I am using your number since from more than half year.
My number is [protected] that is a corporate number from THE TRIBUNE TRUST. My vodafone number plan is Talk Super Saver 149-L

Recently i have charged of Rs 133.60 Pasia on 6th of june 2009 o[censored]sing VMC(vodafone mobile connect), but the fact is that according to plan VMC supposed to be charged as pro data base.
Infact i have already given request for deactivation on 111 customer care helpline number on 4 th of june 2009 but company didn’t deactivated the service of VMC
And in next bill i got charged of Rs 133.60 Paisa, I had a talk with 111 customer care executive regarding this issue Complaint Number-[protected], and with same as nodal officer.he said to me that i have to pay the amount of VMC and i have no other option said by nodal officer.

Now the problem comes again in this month 8th july 2009.
According to bill plan, i have activated VMC on 8th july 2009 till the end of my billing cycle which is 6th july 2009 to5th august 2009.
According to the VMC paln, The VMC plan is unlimited downloading + surfing charges are free in Rs 300/Month (Pro Data Base)
So, I have activated this service on 8th July 2009 and after the bill cycle, I found that in my bill company charged me total of Rs 497.71 Paisa Instead Of Rs 300
It means Rs 218 are the extra charges on my bill was added by the company.
I registered a complaint about this issue on 13th Of August at VODAFONE STORE SECTOR 19 CHANDIGARH.
The executive given me the time of 72 hrs Complaint Number was [protected].
But after 72 hrs executive said to me that the charges are genuine and I have to pay all the charges before due date. After this I made a call to a nodal officer on this number [protected]. Nodal Officer also told me the same as above and he was spoke with me rudely and no proper satisfaction I had received from any where.

In Short:-

VMC [VODAFONE MOBILE CONNECT] Monthly Rent – RS 300
Billing Cycle – 6th july-5th august
VMC Activate on my number – 8th july 2009
Genuine Rent charged on my bill – Rs279.71 from 8th july-5th august
Wrong charges on my bill - Rs218 on 8th july 2009.

I am using already your two numbers
1st is [protected]
2nd is [protected]
So, I am requesting you to help me out from this issue otherwise I will disconnect both numbers and I wont submit their dues.
For any queries contact me on this number [protected]

TIRATH SINGH RAWAT
THE TRIBUNE TRUST
[protected]

hi
my vodafone no is [protected] i your customer last 10 years i m the hights bill payer of your company. last so many years your company recognised as previllage customerand also provide me a personal care manager from your company. MR.AMIT IS MY PERSONAL CARE MANAGER HIS NO IS [protected]. i have dispute of my billing since a year back often and ofent i called mr amit i massages also to him but till this moment i dnt get my soulution its pending yet ; i am soory to say your MANAGER IS VERY VERY LAZY AND ARROGENT HE IS NOT INTRESTED TO CLEAR THE THINGS OF CUSTOMER EVEN I HAVE SO MANY THINGS THAT CAN PROVE THAT ITS REALLY A BIG CHEATING AND FROUD WITH ME MY BILLING TIMES AGAN I HAVE DISPUTE AND SO MANY MASGES SEND BY YOUR MANAGER BUT ITS VERY BAD FOR MY REPUTATION THAT IN LAST BILLING CYCLE THEY BREAK MY SERVICES INSPITE OF I AM YOUR COMPANYS PREIVILIGE CUSTOMER AND ALSO I HAVE DISPUTE WITH YOUR COMPANY FOR [censored] BILL FROM YOURCOMPANY AND YOUR PARTNER ROMAMING COMPANYS
NOW ITS UNBARRABLE FOR ME SO BY THIS MAIL I WARN YOUR COMPANY TI MAKE IMIDIATE SOLUTION OF MY ISSUES OTHERWISE I WILL GO TO COURT AND LEGALE ACTION AND ALSO IN MEDIA TO EXPOSE THE FROUD OF YOUR COMPANY .

HOPE FOR YOYUR POSITIVE SOLUTION EARLIEST
THANKS


RAIS KASBATI [protected].

dear sir
my mob number is [protected] . i am a vodafone prepaid customer . i has been activated caller tune . now i am staying in chennai at perungalathur . my song play all over tamil nadu and also chennai(can listen tamil nadu & chennai, expect perungalathur ) . but only perungalathur friends not able listen my song . i already two time give complaint. but not response .
kindly please rectify my problem

with regards,
A.Antony
[protected]

I sent SMS to deactivate my 14Rs south STD pack(DCT[protected].Its not getting deactivated, after one day i booked complaint and get service registration number and they send 3 days time for responding about that query.But no use till now its not deactivated.There are lot of controversies between the customer care officers, they didnt know about all the information to provide for us.

dear sir/madam
i am a vodafone customer and have purchased my sim 2 months back,
but when i visited your mini store visit for a network problem, i came to know that my sim is not on my name issued, rather it is issued on girls name, and at the time of purchasing my sim, i submitted my documents and he issued my sim,
but as i have find that my sim was issued on others name, thus i would like to lodge a comlain against a retailer of your who issued my sim and also the person who is responsible, as to the larger extent i held responsible vodafone for this fraud and serious misusage of customer and the trai policies, thus i would be requiring your guidance on this and, and i am very much serious in filing a complaint against vodafone, you i will not get a proper response,

i am not giving you my vodafone number

tekchand agrawal

looks forward for quick reply


I Wnt to know what can i do with it

My name Bhupendra kumar dadsena i had taken vodafone connection from IBM location 3 months before that time i done my all formalities i paid my bill continue 2 months after that i changed my residential address so i inform the vodafone customer care and they ask me to send mail with my new address which i already sent to that vodafone customer care After that also they disconnect my connection without inform me, no single massage from them . I am working in IBM India private limited and that day i was on ON call support for IBM support team, Today my manager is asking for resignation, they are telling why u r mobile was switch off yesterday so who will responsible for this thing. Till now my mobile is switch off, its showing your Sim card registration failed.
and they are not ready to listen anything . please do needful for me .

This is a mail copy
[protected][protected][protected][protected]
Hi Team,
Please find my new address below and try to start at list my incoming call, because i have only one single no this one, I will available on this address before 10am tomorrow so please send your person for verification, I am in big prob from last 14 hours i am not receiving any call or SMS,
I only informed you people my address is changed and i had not get any call from you people you are disconnecting my connection, "

[protected][protected][protected][protected]--
Hi,
This is my address i will available tomorrow morning before 10 am.


#42, 2nd Floor, 1st Main, 2ndcross,
Subhramayampura Main Road,
Gowdanpalia (Near Shrinivas Theater)
Bangalore -560061

Dear Ms Rashna
I'm writing to you due to the pathetic custome service of Vodafone
that has been meted down to me over the past month. My phone has been
disconnected for the 4th time in 4 weeks and the scandalous attitude
of Vodafone employees in resolving this issue has made things only
worse.

I have subscribed to a Vodafone postpaid phone connection
([protected]) from your Vodafone Store in Ghatkopar East, Mumbai on
Wednesday, 22 July 2009. For your reference, my plan consists of Rs
99/month with the addition of "India One [protected]@Rs.40" pack.

The problems started with the word go. My first disconnection happened
just within a week. I went to the afore metioned store to resolve the
matter with Mr Anoop - the person who had assisted me in my postpaid
connection purchase. He saw into the matter and said that my
verification could not be completed at the given address (i.e. of my
company Tata Power) and advised me to provide my residential address.
he also temporarily reactivated my account.
As per the advice, I put in a request for "change of address" at the
Vodafone store a few days later by providing a letter of proof,
containing my company's (Tata power) letterhead and countersigned by a
senior HR manager . My request was processed by Ms Deesha Ajay
Bharwada of the same Vodafone Store: Ghatkopar East, Mumbai. That, I
hoped would be the end of this ordeal.
Despite all the assurances provided, my phone was disconnected for the
second time only after a few days. Frustrated, I again went to the
same store and talked to Mr Anoop why this happened. He gave me the
flimsiest of excuses - that my verification could not be completed yet
again because of some vague diffculties. To my astonishment, he asked
for another letter of proof because my request for address change had
not been processed the first time around. On ennquiring into the
lapse, he told me that the first letter had been lost/misplaced by the
company and thus he could not change the address again without another
letter. I thought it to be an honest mistake and promised to re-submit
the letter within a week's time. In the meantime, he again temporarily
activated my account.
A day before I was to re-submit my letter, I got a call from Vodafone
for verfification purpose. I explicitly asked the person on the line
THRICE whether this call was to be followed by a disconnection. All 3
times the person repeated the same thing: that my connection WOULD NOT
be disconnected any further. I was given a "Confirmation Number
[protected] as "proof" for the same. The next day - Tuesday, 11 Aug 09
- I resubmitted my address proof to Ms Deesha Ajay Bharwada at the
Vodafone Store. I repeated my question and the answer was the same -
that no further disconnections would occur, that my address change
would be executed without fail and verification completed
successfully.
These promises of Vodafone's incompetent staff, as always, turned out
be hollow when my line was disconnected yet again on THE VERY NEXT
DAY. On Wednesday evening, i made a call to Vodafone [protected]@111 and
expressed my anguish to a senior call centre member named Mr Rafiq
Khan. I was served the same stale excuse - that my verification could
not be done, that the address change could not be completed, etc etc.
I was fed the same advice yet again - that this disconnection was
temporary and that he would get it activated within an hour.
Which brings us to today, Tuesday 18 August 2009. Today is the 4th
time in 4 weeks that my connection has been disconnected and I believe
it to be within my right to demand an explanation yet again to the
same burning question: WHY IS PHONE LINE BEING REPEATEDLY
DISCONNECTED?

A good way to examine this issue would be to look at it from my point
of view. Despite my boundless patience and willingness to give
Vodafone repeated chances, the company has failed miserably by cutting
my connection as it saw fit, without any prior warning. The problem
is, in no small measure, being compounded by the incompetent fools
manning Vodafone's custome care division who always seem to resort to
hollow promises and flimsy excuses to escape blame. I've been unable
to make ISD calls to my parents living in Indonesia for over a month
now since Vodafone couldn't complete a simple verification excercise.
I have paid my bills in advance, but that has been of little use
because my phone has been disconnected more often than not.

I demand:
1. An explanation, in writing, of why I was subjected to mindless
repetitive disconnections within 24 hours of this mail.

2. A refund of my deposit money (Rs 99) for SIM card and billing
amount to be excused.

3. Termination of postpaid connection with immediate effect.

FAILING A SATISFACTORY REPLY TO THE ABOVE, I'LL BE APPROACHING THE
APPELATE AUTHORITY (LAXMI BHAN) WITHIN 24 HOURS OF THIS EMAIL FOR
FURTHER ENQUIRY. FAILING THAT, I'LL TAKE UP THIS MATTER WITH THE
RELEVANT CONSUMER COURT.

For justice, I wait.

Sidhartha Maheshwari
+91 - [protected]
1165 Kohinoor City Phase I
Kurla West, Mumbai 400070
Maharashtra

Dear Sir,

I have purchased a Vodafone mobile connection on 13. 7 .2009. I have subbmitted all required document. Line was also live.
On 16.8.2009 my card was block.
Yesterday i went to vodafone customer care office at vasai.
they told me that due to non summitting of document your card is expired.
I have card blance of around 350 and i also activected the 60 paisa per min.
they told me all money u put in card are lost.no money is given back and card is also not activeted.

Customer Care executives mr. PRASHANT Hinduja Give Pathetic Quality service and
humiliation of customer causing mental
and psychological harassment and hypertension.
They give me 2 email id
1: Vodafonecare.[protected]@vodafone.com
2:NODAL.[protected]@VODAFONE.COM
and told me that no use of mail to this mail id your money was lost in card .
plese look in to this matter

Thank You,

Prasad mhatre

Sir,
I applied for vodaphone connection at shop name Mobile King, Phase 7, Mohali (Punjab). The number alloted was[protected] which was disconnected after five day of activation on the pretext of lack of documentation. I wish to state that all documents were submitted and I visited this shop twice. The shop keeper ( Mobile No- [protected]) admits that documents are complete but he can do nothing about it as Vodaphone services are very poor and he can not help it. This shopkeeper who is an authorised dealer of vodaphone has taken customers for a ride. Will Vodaphone authorities wake up and activate my number ? This shop should not be permitted to hold dealership for vodaphone unless vodaphone wants to pack up and march out of business from here.

- Sidharth Shahi

I activated ISD roaming before leaving for USa Presently am there but sorry to say my phone is unable to either make or receive calls thereby causing me immense inconvenience Please URGENTLY activate this facility

always doing to me and scolding

Dear sir,

My vadaphone no is [protected] i could not contact to customer care for soling my quries I have prepaired connection they are given me GPRS connection even I have no suffcient balance & now
my current status balance is shown negative i.e.-146 rs .yesterday no one can give me explanation
& today they deduct 2 rs. & today my balance is RS.-148 & TODAY I am unable to contact to
vadaphone care center they are restricted me why this happen in case of me if you are not given
me good customer care service then i will disconnect my vadaphone connection & you must kept my
current balnace zero.

Thanks & Regards,
Kumarvijay

I would like to have incoming call list from vodafone for July 2009 . My vodafone no is [protected].
But Vodafone Thane Naupada, Maharastra office is not ready to give any incoming statement.
Please help me to get my incoming call list of July 2009 from vodafone.

Hello,
I dont know how many times i explained this story to Vodafone Customer care guys. fed up of this. I recharged the 69Rupees pack on 1st Aug & till now it is not activated. every call & every messages charging like 1Rupee. so i lost like 400-500Rupees. I made a complaint twice to customer care (Complaint Num-[protected] made on 6th Aug & [protected] made on 4th Aug). One guy called mahesh attended my call & he promised that it will get activate within 48hours. Since it didn get activated, i wentu Vodafone store-jayanagar 4th block, Bangalore. One guy named Prabhu attended my request & the same old disgusting stories continued by telling the Issue has been raised to 3rd level promising that the pack will activate in 48hours. But it doesn. Again i went & met that guy after 2 days. Then he called to a madam & told it will get activate on that day i went. its been 2weeks am struggling with the Customer care guys with this issue. i lost some amount with that. I[censored] read completely then please think from my position & proceed accordingly. Please return back my 400-500 after deducting the amount from the 69pack charges which will charge if it is activated and also my 69Rupees Pack.

U people know very well that what has to be done.

Thanks

My mob no [protected]

12 day before i had taken adueplicate sim in your ON ROAD MOBILE STORE IN CALICUT AREA
TAKEN AT BALUSSERY ON 3rd MONDAY.

WITH A PAYMENT OF RS 120 AND ID PROOF, PHOTOS ALSO.

AT THIS MOMENT SIM IS NOT REGISTERD

SO MANY TIMES CONTACT YOUR CALICUT MAVOOR ROAD OFFICE TODAY ALSO WHAT SHLL I DO FOR THIS NO RESPONCE FOR THIS

WE ARE BUYING A MOBILE NUMBER FOR USING PURPOSES YOU KNOW THIS MEENING.


YOU MOBILE STORE PEOPLES IN CALICUT AREA ARE SCOUNTERS SCOUNTERS SCOUNTERS THEY ARE DOING READICULAS PROGRAMS .

I KNOW WELL WHAT I WANT TO DO FOR THIS .I AM WAITING FOR NEXT MONDAY OK.

sir, i have received a sms on 12 augest 2009 and the wording of sms is, "Congrats!!You have won Prize of 200, 000 GB Pounds In 2009 02 Telecoms Mobile draws. to claim Your Prize Contact Dr. Ben Email: [protected]@live.com." But now here at the site only are available. so please take some strict action and i also want compensatioon of this bad joke and for wasting my time.

I have a problem of incoming & outgoing calls due to network problem for last three days. I can't receive any calls because the all incoming calls are automatically disconected for few seconds.And I also can't doing outgoing calls for network problem in vodafone. so i request to solve my problem as soon as possible.

hi
i have been vodafone prepaid customer since 2 years, and recently i got a call to change my plan to post paid.one of vodafone sales executive (Amol) has teken documents whih he need also 250 RS on August 1st
he told me it will activate on 3 ed Augst. but it has not been activated yet .

i went to vodafone store 2 times also i talked with customer care guys and sales executive persons on 8 th August again they told me it will be activate on 10 August. but those promises are use less.
my contact no is [protected]

I am copying my email communication details, which i had done by mail.
FW: Activation of mobile no . [protected]‏
From: amit kadamm ([protected]@hotmail.com)
Sent: 12 August 2009 11:38AM
To: corporate.[protected]@vodafone.com
1 attachment
Chqeue.jpg (170.7 KB)

If you're having problems downloading attachments, please sign in again and select "Remember me on this computer".
Sign in again


Dear Vodafone,

As per my telephonic conversation with call centre manager, he has told me that pls make your bill payment & afterwards we can activate you connection, According to him, I make my payment by cheque. And your manager had activated my line,

But... after 12 hours, He also deactivate it.

I Again call to your call center He suggest me to go vodafone gallery, and show you pan card ID, your line will activate within 02 hours, Then I go to your ghatkopar west gallery & met kunal, he told me soorry we canot activate your line, if you want to activate it pay rs 250 of activation charge again, then only I wiil send a request for it but its not confirm, I told him my was activated before 2 days how can you charge me 250 rs, but its not also confirm.

I ask him, i want to ask your sr. person for this, he revert with politly but oragantly (i think it bcause your company trianing) that, I am only sr person here you do it what eve you want to,

Is it your service & like kunal u have your company represatives, who doesn't have manners to handle the customer, he is handling like bhajiwala.. ??????

I will not going to pay any extra charges, Bcause I known my LINE had activated before 2 days, your guy's are deactivtaed it again,
pls actvate my line, Otherwise
Now i must have to write i'll case file against your comapny that you are manupulating & miscommunicating with customer only foa A SAKE OF payment,

Regards
Amit Kadam.
[protected].

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: corporate.[protected]@vodafone.com
Subject: Activation of mobile no . [protected]
Date: Wed, 5 Aug 2009 13:10:26 +0530

To Vodafone,

I am Mr. Amit Suresh Kadam, i have vodafone mobile connection (mobile no :- [protected]), which bill payment has not paid for last 4 months because i was in out of mumbai due to personal reason.

Now i am paying the bill of Rs. 430/- by cheque, which is cheque details given below.i also attaching chq . scan copy.

Bank name :- Saraswat Bank
Branch :- Barve Nagar ( Ghatkoper)
Chq date:- 08/08/2009
Chq no. :- 014379
Chq amt.:- 430/-

I am requesting you to plz. activaated the line, of this mobile no. is [protected].
after the above chq. clearance kindly do the needful & revert me by mail. & you can also contact me on my alternate mobile no . [protected]

Regards,
Amit Kadam
[protected]






[protected][protected][protected][protected]
Date India’s Teen Diva. Find out if you hit it off with her or are her fiery opposite. Drag n’ drop

[protected][protected][protected][protected]
From the hottest sporting action to the latest in news, style and entertainment, it’s all on MSN India

Chqeue.jpg

I have taken a Vodafone Prepaid SIM card on 24th july, 2009 from a retailer in Pune. I was asked to submit address proof and ID proof for the activation of the card and i submitted PAN card. I asked the retailer whether ican submit house rent agreement as addressproof to which i received a flat NO. As i am not a native of Maharashtra, I can not produce any of the bills or driving license on which the present address is mentioned.On his suggestion i submitted the company ID and i changed my address to the company address on the appication form. I recharged my card for 500Rs. and to my surprise i am unable to make or receive calls. After a series of phone calls to the customer care and retailer, i was informed that my documents were rejected by the company. I again visited the retailer and was asked to give the same ID card copy attested by the company by having company's stamp on it. I followed the same and visited the retailer again after 2 days as the card is still not usable. I was again asked by the retailer to fill an outstation form and asked for some documents of the landlord. As our landlord doesn't stay in pune, i asked the retailer whether i can bring a letter from our company's HR head stating my permanent address and the present address of Pune. The retailer contacted the distributor and the retailer agreed to take the letter as the distributor was ready to accept it.i submitted the documents and even after long wait, i am unable to use my card. I appreciate if any action is taken on the retailer and the distributor for not being informative, responsible and concerned. They are answerable for the time and money i had spent on it as they are not knowledgeable on the product they are selling.I feel that the retailer and the distrbutor must be competely aware of the whole process stringenlty and it is the responsibility of the company as the retailers and distributors are the representatives of the company and they are in direct contact with the customer.