Vodafone India Complaints & Reviews

Dear sir,
This is just to let you know that I was interested in buying an e-top sim card of your company but I got surprised by the behaviour of the area supplier/ agent after so many calls nobody bothered to contact me or gave time for me to contact everytime only excuses if such are your area dealers then one can understand how good you service can be for our customers to whom a person like me is transfering money to other companies mobiles

my vodafone no is [protected] & add-on no in [protected].(add-on is with my wife)
the problem occurs in the month of janunry 2009 when my bill for add-on connection was cross the limits without usage of gprs. i.e. rs 1200/-. amount of bill of this no never exceeds to rs 50/- to 80/-.
co. disconnect outgoing without prior imformation & gave reply after questioning that ur limits of the phone exceeded. after somany phone calls mr. abhishek from vodaphone called me up that u will get a waiver of rs 500/- & u pay rs 700/- to the executive. i paid rs 700/-to him but services was not actvated by co.after caling somany times abhishek never pick my phone up.i phoned somany times to customer care but all in vain, to save my 700/- i had paid another 600/- (500/- +100/- some fine )to them, then they activate it after a long time approx(30 hours)

after only one month they created a scene with my another no [protected].
they added the charges of gprs (mobile to pc) i.e. rs/- 299 monthly continue for three months and lpc charges of rs/-400. then i asked kindly waive all this money the balance i will pay u.
but they disconnect the phone on 30 june. i visited somany times to vodafone store ,customer service but they dont take any responsibility & keep on harrsing me.
now they send me the bill for the month while my phone was not activated & they pressurising to pay the full amount.

kindly do the needful.

regards

kapil

i had a very very bad experience with the miss guidance and rely bad technical support by your customer care executives working in your call centers firstly they have very less knowledge about your product secondly they place you on hold or either put your call on mute,i spoke to 4or5 of your staff,some of them put my call on hold,some put me on mute,and everyone had different answers.finally i was told to visit vodafone help center,i visited the nearest one in santacruz, S.V ROAD and my experience with Vodafone got even more worse..
one of your staff members name:-Vandana Popatlal Mehta was least bothered that there was some one sitting in front of her,she was busy smiling and communicating with the male staff behind me,forget the problems we bring to you at least have the decency to speak to your customers properly...anyways hope this email shows some changes in your service...
please your services are degrading,they are starting to be like Airtel..

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rajeev kulshrestha to vodafonecare.d.
show details Jul 28

From: media kulshrestha [mailto:[protected]@gmail.com]
Sent: Tuesday, July 21, 2009 12:44 PM
To: VODAFONECARE DEL (DEL)
Cc: NIDHI NODAL (DEL); gurpreet.[protected]@vodafone.in
Subject: This information about my self and mental resument and not
able to do my media job that is why not able to contuine any more and
i want a proper judicement Day from the against company called
Vodafone essae mobile servicie in new delhi



To,

Head of Customer Care- Ms Henna Khan on friday last weak but after
that there is no call from your side what happen madam tell me that
rest is fine and all and i want to contuine my this number because i
am suffering my bussiness very badly and my all relation is stucked
too

C/o Vodafone Essar Mobile Services Ltd,

C-48,OKHLA INDUSTRIAL AREA , PHASE – II

NEW DELHI – 110020.



FROM :- RAJEEV KULSHRESTHA – MEDIA CONSULTANT

34-C/L SHEIKH SARAI – II ,

DDA FLATS NEAR CHIRAG DELHI,

NEW DELHI – 110017

(About my
self – who I am )

VODAFONE POST PAST NUMBER IS USING LAST SO MANY YEARS AND I DON’T WANT
CHANGE IT BECAUSE IT GIVEN ALL THE PEOPLE IN THE – PRESS OR MEDIA OR
TV CHANNEL OR PUBLICATION OR MINISTRY OF DELHI AND AT LAST TO GIVEN
PERSONALLY TO Ms SHILA DIXIT – C.M. OF NEW DELHI TOO AND PLS
UNDERSTANT MY PROBLEM TOO THEN I CAN THINK ABOUT YOUR PAYMENT OF THE
LAST THREE MONTHS TOO OTHERVISE WE BOTH HAVE TO PAY IT BY THE MONEY
AND TIME OR THE LEGAL NOTICE ETC… FROM YOUR SIDE I ALREAY RECIVED AN
LEGAL NOTICE DURING WHEN I WAS USING THIS NUMBER AND FACING THE LOSTS
OF PROBLEMS BUT YOU PEOPLES NEVER TRIED TO SOLVED IT BECAUSE ITS MY
PROBLEMS NOT YOUR BUT SIR I WOULD LIKE TO CLEAR IT THAT PLS SOLVE IT
ANY HOW AND THAT IS A HUMBLE REQUIST FROM MY SIDE PLS DON’T STOP MY
INCOMMING CALL FACILITY ON MY POST PAST VODAFONE NUMBER [protected]
ANY MORE OTHER WISE I HAVE TO TAKE AN SOLID AND CLEAR AND GENRAL
ACTION AGAINST MY SIDE MY BE THE LEGAL OR MEDIA OR PRESS OR TV OR
PUBLICATION PRESSURE ON YOU – THAT WAS TOTALLY INDUSVISULY TOO…

SUBJECT : About My Vodafone Telecom number [protected] by the name
of Mr Rajeev kulshrestha and the connection is from New Delhi only…

Respected Sir / Madam,

As I told you earier that this number is [protected] started from the
Vodafone Store at Ansal Plaze new delhi By the plan of 999 that was
good on that time too but after some time once I visited your store
about the network problem or not able to talk properly etc… but your
staff is too good they listen to me very much and they changed my mind
and very clearly and cleverly they forced me to take the best of good
or better plan than the 999 that was I am using before , they told me
to switch over the new plan of 444 – this plan save your money and
time and others problem too so after that I also agreed ok go with
that too , but I also told them that I am leaving the delhi right now
and its an official ture of 30 -35 day to come back they sure me sir
there is no problem from the side of Vodafone too that is my need I
was using one or only one number in the media and press or TV or
publication or any event in all over india too and I have to move at
every place of india like Agra, Lucknow, Alhabad and than Chandighar
than Jaipur and after than my boss says to to Goa there was some
exebition is going to be held and you have to attend that also than
Mumbai than Kolkota too and back to new delhi by that time I was using
– 444 plan – so you can say a loss of 34 day with out network with out
talk with out incoming call and I have not given any discount on my
bills also so tell me now dear Sir or Madam ,

After that I went to their okhla office yes on the same time of the
month they Vodafone people or your legal lawer send an legal notice to
clear all the amount I have to pay otherwise they disconeted my this
number too and I request them to please not to send any type of legal
notice at my address becaue my mother don’t like the bothering items
from the out side too because she is a heart peasent too and doctor
always advice to take care and take the rest too …

After my request to the sant nagar Vodafone store they change my 444
plan into the plan of talk 149 for the next of three years after I
think that ok now I hope there is not again any problem from my side
or the Vodafone side too , but later some time its fine going with al
l the means but the last two or three month I have to face the same
problem – like the bill , Amount and recived by the unknown person at
my house what is that I am not able to understand any more pls what to
do with your people too



When I did ask about the second copy of my that bill and send it
urgently resend to me at any cost and tell me the entire information
why my bill jumps till 890/- pls clear it now then I will clear the
amount too but you people talk it in the negative manner too and they
keep call ing me when did you without asking this is the right time to
talk or I personally feel there way of talking not to good and not at
the cost of profossinal too



So either you clear this metter by your way or I have to clear it with
my way too



You are free to call or mail me any time dear sir and Madam

Rajeev kulshrestha – media/press/carrier – consultant in new delhi only

[protected]

[protected]@gmail.com

[protected]@gmail.com

relationship number : 1.18890735

your current plan : talk 149 only

Dynamice credit limit - Rs 3300/- only



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"VODAFONECARE DEL (DEL)" [image: cid:[protected]@[protected]F] Dear Customer, Thank you for writing to ...
Jul 28



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rajeev kulshrestha to VODAFONECARE
show details Aug 25





hi and hello kapil what is that why you people put me in the trouble
every time by monday night again there is no facility of in comming
and outgoing facility again disconected tell me why and again and put
an personal meet with henna iqubal and your custromer care head at
okhla office too on wednesday by 5 pm and reply me it is possible or
not and reply me on the other vodafone phone and you were not able to
pick up the phone too

[protected] or [protected]
Rajeev kulshrestha
media consultant from new delhi of india too
reply me 2day only IF ANY OTHER ENQUIRES CALL ME AT M – [protected] or [protected] new delhi of India too



EMAIL= [protected]@ymail.com/ [protected]@gmail.com



------Rajeev Kulshrestha – media – press- event – fashion consultant from new delhi of India too






rajeev kulshrestha
to vodafonecare.d.


show details
Jul 28

- Show quoted text - From: media kulshrestha [mailto:[protected]@gmail.com]
Sent: Tuesday, July 21, 2009 12:44 PM
To: VODAFONECARE DEL (DEL)
Cc: NIDHI NODAL (DEL); gurpreet.[protected]@vodafone.in
Subject: This information about my self and mental resument and not
able to do my media job that is why not able to contuine any more and
i want a proper judicement Day from the against company called
Vodafone essae mobile servicie in new delhi



To,

Head of Customer Care- Ms Henna Khan on friday last weak but after
that there is no call from your side what happen madam tell me that
rest is fine and all and i want to contuine my this number because i
am suffering my bussiness very badly and my all relation is stucked
too

C/o Vodafone Essar Mobile Services Ltd,

C-48,OKHLA INDUSTRIAL AREA , PHASE – II

NEW DELHI – 110020.



FROM :- RAJEEV KULSHRESTHA – MEDIA CONSULTANT

34-C/L SHEIKH SARAI – II ,

DDA FLATS NEAR CHIRAG DELHI,

NEW DELHI – 110017

(About my
self – who I am )

VODAFONE POST PAST NUMBER IS USING LAST SO MANY YEARS AND I DON’T WANT
CHANGE IT BECAUSE IT GIVEN ALL THE PEOPLE IN THE – PRESS OR MEDIA OR
TV CHANNEL OR PUBLICATION OR MINISTRY OF DELHI AND AT LAST TO GIVEN
PERSONALLY TO Ms SHILA DIXIT – C.M. OF NEW DELHI TOO AND PLS
UNDERSTANT MY PROBLEM TOO THEN I CAN THINK ABOUT YOUR PAYMENT OF THE
LAST THREE MONTHS TOO OTHERVISE WE BOTH HAVE TO PAY IT BY THE MONEY
AND TIME OR THE LEGAL NOTICE ETC… FROM YOUR SIDE I ALREAY RECIVED AN
LEGAL NOTICE DURING WHEN I WAS USING THIS NUMBER AND FACING THE LOSTS
OF PROBLEMS BUT YOU PEOPLES NEVER TRIED TO SOLVED IT BECAUSE ITS MY
PROBLEMS NOT YOUR BUT SIR I WOULD LIKE TO CLEAR IT THAT PLS SOLVE IT
ANY HOW AND THAT IS A HUMBLE REQUIST FROM MY SIDE PLS DON’T STOP MY
INCOMMING CALL FACILITY ON MY POST PAST VODAFONE NUMBER [protected]
ANY MORE OTHER WISE I HAVE TO TAKE AN SOLID AND CLEAR AND GENRAL
ACTION AGAINST MY SIDE MY BE THE LEGAL OR MEDIA OR PRESS OR TV OR
PUBLICATION PRESSURE ON YOU – THAT WAS TOTALLY INDUSVISULY TOO…

SUBJECT : About My Vodafone Telecom number [protected] by the name
of Mr Rajeev kulshrestha and the connection is from New Delhi only…

Respected Sir / Madam,

As I told you earier that this number is [protected] started from the
Vodafone Store at Ansal Plaze new delhi By the plan of 999 that was
good on that time too but after some time once I visited your store
about the network problem or not able to talk properly etc… but your
staff is too good they listen to me very much and they changed my mind
and very clearly and cleverly they forced me to take the best of good
or better plan than the 999 that was I am using before , they told me
to switch over the new plan of 444 – this plan save your money and
time and others problem too so after that I also agreed ok go with
that too , but I also told them that I am leaving the delhi right now
and its an official ture of 30 -35 day to come back they sure me sir
there is no problem from the side of Vodafone too that is my need I
was using one or only one number in the media and press or TV or
publication or any event in all over india too and I have to move at
every place of india like Agra, Lucknow, Alhabad and than Chandighar
than Jaipur and after than my boss says to to Goa there was some
exebition is going to be held and you have to attend that also than
Mumbai than Kolkota too and back to new delhi by that time I was using
– 444 plan – so you can say a loss of 34 day with out network with out
talk with out incoming call and I have not given any discount on my
bills also so tell me now dear Sir or Madam ,

After that I went to their okhla office yes on the same time of the
month they Vodafone people or your legal lawer send an legal notice to
clear all the amount I have to pay otherwise they disconeted my this
number too and I request them to please not to send any type of legal
notice at my address becaue my mother don’t like the bothering items
from the out side too because she is a heart peasent too and doctor
always advice to take care and take the rest too …

After my request to the sant nagar Vodafone store they change my 444
plan into the plan of talk 149 for the next of three years after I
think that ok now I hope there is not again any problem from my side
or the Vodafone side too , but later some time its fine going with al
l the means but the last two or three month I have to face the same
problem – like the bill , Amount and recived by the unknown person at
my house what is that I am not able to understand any more pls what to
do with your people too



When I did ask about the second copy of my that bill and send it
urgently resend to me at any cost and tell me the entire information
why my bill jumps till 890/- pls clear it now then I will clear the
amount too but you people talk it in the negative manner too and they
keep call ing me when did you without asking this is the right time to
talk or I personally feel there way of talking not to good and not at
the cost of profossinal too



So either you clear this metter by your way or I have to clear it with
my way too



You are free to call or mail me any time dear sir and Madam

Rajeev kulshrestha – media/press/carrier – consultant in new delhi only

[protected]

[protected]@gmail.com

[protected]@gmail.com

relationship number : 1.18890735

your current plan : talk 149 only

Dynamice credit limit - Rs 3300/- only






Vodafone Delhi Customer Service - very bad and unresponsive

I have been using Vodafone (previously Hutch) Delhi for quite some time - their customer service, that is, number 111 has gone from bad to worse. While they are showing advertisement that boasts of their good customer care, the fact is that in spite of waiting for more than 20 minutes for almost every day since the last 2 weeks, I have not been able to get anyone on line.

I simply need to change my talk plan since the last 2 months but due to their bad customer service; I have not been able to do it.



Hi,
I am using Hutch(Vodafone) mobile from more than 8 years in Delhi. But from last Six month i'm facing more network problem with vodafone. I gave complaint so many times, even though the Vodafone people did not rectify the problem. Now i want His CEO mail ID if any one have Pls Try to send i want justic for this .





Customer care not attending my calls

From so many days I am trying to talk to the customer care.
But I am unable to talk.. You are asking to select so many options and instead of connecting to Customer care executive you people are Give nonsense adds regarding DLF IPL matches...
For one time its bearable.. But I tried so may times and you are giving the same advertisement.
For this purpose u have started the customer care service...? I have some problem and I wanted to know about it. But you are not at all connecting my call to Customer care executive.
This is what you call Customer care and you say loudly as "HAPPY TO HELP".
I havent taken Vodafone connection to hang around you people all the time and keep aside my important works.Everytime I face these problems. If you cant provide service better dont give us the customer care numbers. Nobody cares about the grievances of the customers.
I am totally fed up with u people.I want an explanation on this.
hope u keeep up your Buzz word "HAPPY TO HELP".
Expecting quality service from u.



hi my no is [protected] i hv dial 111 so many times but m unable to speak to speak wid customer care executive.
the problem is dat, my balance is decrease without any out going or send sms, every time i recharge this voda fon n faced same problem.
m unable to speak wid ur customer support exe.i dialed the of 111 n [protected] many times, as i choose the option of 4( for speak wid custer care exe.)then suddenly heard that thanks for the dial, no body is come on the line after waiting ten to fifteen mnts wait.i[censored] can send me the details of my account balance, it would be best for me on my id.
plz guide me





IF ANY OTHER ENQUIRES CALL ME AT M – [protected] or [protected] new delhi of India too



EMAIL= [protected]@ymail.com/ [protected]@gmail.com



------Rajeev Kulshrestha – media – press- event – fashion consultant from new delhi of India too

- Show quoted text -



On 7/28/09, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:





Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <Email> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







My Vodafone

Pay your bill, activate services, change your talk plan and do lots more on My Vodafone on www.vodafone.in/myvodafone .



By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.



Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs

7
Itemized Billing
ACT IB
CAN IB
111
2 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
Vodafone live!
ACT VL
CAN VL
111
2 hrs



















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"VODAFONECARE DEL (DEL)" “This email and any attachments thereto are confidential and intended solely ...
Aug 25



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rajeev kulshrestha to kapil.rohira
show details Aug 25

Thanks for you Mr Kapil and my number is again in the better service too and i can able to take and able to make the call because of your kind efferets and yes i recived a call from heena iqubal and she told me to call me from her mobile and mail me too from her email id to pls forward this same message or mail to her also because she have tell me the time for 2marrow at 5 30 is able to meet with me personally at your office or not rest is fine and all



- Show quoted text -

I had given the request for the Vodafone Prepaid to Postpaid migration on 15th of August 2009 & today is 2nd sept. 2009 , I had called many of the times to the vodafone customer care , & had visited the vodafone store too located at Sector 18 Noida & meet Ms. Neha Mishra, i had received the call for the same by one of the executive having the mobile number : [protected]. but as on date my number had not been migrated , they are saying that the varification is -ve but no body has come for the varification at my office, the vodafone executive said that i am not working in the office, i dont know approx 10 peoples come every day to meet me with the scheduled appointments & no body complaints me aboutr this than how com the vodafone executive reported this? i am working in thi organization for last more than 3 years & am the IT Head,
I am requesting for the vodaphone Prepaid number [protected] , The Vodafone exectuive who had taken the cash & given the receipt for the sim having the number : [protected] is still dead & not activated .
Please help.

Regards,
A.Bajpai
IT Head.

hi,

i have vodafone number [protected](chennai circle) . I am not able to recieve any calls on this number in any of the roaming circles (outside chennai) and the call gets disconnected in a second and due to my business i am not able to change my number.So on all the incoming calls i have to call back with roaming charges applicable.

i have registered 5 complaints with vodafone from last 1 year on there customer care but all the time i got the reply that the problem is resolved but every time it was a mock message and even i have send them personal mails on the mail id which they have provided for customer complains(vodafonecare.[protected]@vodafone.com) ,but their reply was just a formality to put the matter in cold bag.

Dear Sir

I am Sandeep Ralph and my mobile nos are +[protected]Vodafone) & +[protected]Airtel) as both of my numbers are registered with the concerned company still every month i am recieving some stupid messages from both the company. As my kid is Quite young of age 13-14 Months and after hearing messages he wakes up and we land up in a mess as me and my wife have to take care no other family members are staying with us.
Even in meeting i used to get these messages every month even after complains to the higher authorities but theses people are not taking my complains seriously and the worst part is both the company is not having Complaince Section or Consumer Grieveince Cell.


Suggest me what should i do?


Regards

Sandeep Ralph
+[protected]
+[protected]

To,
The Nodal Officer,
Vodafone, Assam Circle
Sir,
through this mail I like to inform you that , I have a Vodafone mobile prepaid connection bearing cell No-[protected] SIM No[protected]-3 on[protected] my SIM card lost and against I have registered an FIR in Chapar Police Station, Dist-Dhubri, Assam and then I approachedto Vodafone registered dealer setup in Bilasipara. But official staff have shown no response they even behave roughly. Even though they issue a duplicate SIM but this is still not activated or registered.

Dear Sir /madam ,

My self and my husband took a vodafone connection from a Vodafone store ( Kharadi near Zensar office Pune) and not from a dealer last Wednesday. After submitting adequate documents as per the vodafone customer service agent . he checked our documents and agreed that the documents were appropriate . Now today ..our outgoing calls are barred . I called up the customer service call center ... the agent could 'nt understand my problem as it seems he had an English language problem , i asked him to pass it on to his manager . A person named as Ashish answered the call stating he was the manager after a very long wait . Then he asked me to resubmit the documents again because his staff didn't not submit the documents to the service center . I asked him ... if his staff ( the vodafone staff ) is not following the duties , why do they bar the calls , without any prior notice. He had no answer .I asked him if he could unbar my calls , he said he can't take a guarantee.I asked him what sort of answer is that ? I also asked him what sort of documents we need to submit . He said he doesn't know ... may be the same documents ! I was really disappointed with such an unprofessional service from Vodafone , where they have such untrained staff with such a bad unprofessional customer service where they can't even understand what the customer wants , or what the actual number is . Really bad and such a big inconvenience. i am new to the city pune and now if i have to make any calls in case of an emergency i have no other option .

Please look into this ....
our numbers are [protected],[protected]

Thanks and Regards
Anushree Vishal Nair

أنا خطي اتقفل أرجو أن أحصل على PUK CODE للموبيا بتاعي
رقم موبايلي [protected]

I owned a connection from vodafone till about 3 months back when i decided to discontinue the services due to bad services.

There was some payment pending from my side for which i requested a bill from the company for. upon receipt, i insisted that the payment would be made by the end of the month

however, on the 20th of july, another executive insisted that i should somehow make the payments by the 26th of the month because she had to achieve her collection targets. She also insisted the company had authorized her to use a language she deems fit with defaulting customers. This was followed by threats to call all the dialled nos from my bill and inform them of my failure to pay bills. she then hung up the phone. time was 1.28 p.m and the phone no is [protected].

i have sent several emails to vodafone bringing this behaviour to their notice and demanding a written apology. however, m/s vodafone has preferred to stay silent and only sent legal notices.

i require your help in bringing a conclusion to this issue

Regards

kovid sinha

dear sir,
i have used vodafone conn. since last 2 years. my no is [protected] but i have change the conn. prepaid to postpaid . one day i recieved a vodafone excutive call he suggest to me change a prepaid to potpaid, and he disscussed the plan 1199/- and i was accepted the plan and i will give up the all documents and sequirity money 250/- he told me sir, your voda conn.was sarting after 2 days, but the conn. was not responding and excutive was not responding my phone calls .excutive name mr. sarvesh vodafone ( aliganj office lko)
so kindly plz. solve this problem as son as possible.


thanx & regard
vineet tiwari

im vodafone prepaid customer with mobile no. [protected], last month i was on tour of orissa and bengal .on 18/7/2009 to 29/07/2009 . i was wrongly charged while i was in roaming i was making a call in same circle i should have been charged 1 rupee but instead of this i was charged 1.50 paise per minute . i have made many calls during my 10 days visit .
when i came to my home circle, i had called customer care told them abt the problem i had faced, but instead of appoligising they responded i was correctly charged with rs 1.50 paise per minute, but as per rules of TRAI i should have been charged rs 1 per local call when i was making a call in orissa itself, because i was in roaming in orissa all my orissa no. calls shold be treared as local calls .
even the CSR was not aware with call charges . they told me details are not available right now, call after 4 hours . i had called them two to three times . instead of taking my problem they barred my customer care .
it was the worst experience .
poor quality and service .
uneducated customer care staff
high call charges as compared to other service provider
very poor and irresponsible staff
50-50 paise wrongly charged in HINDI we call them CHINDI CHOR .
i promised my self im not going to suggest vodafone to any of my circle around .
it was not a matter of 5 to 10 rs it was matter what really customer expect from your side after paying money

I had a mobile shop and i used to sell sim cards and recharge also.Vodafone chated me many times. I made the complaint many times but there is no result.The following lines contain all the problems that i faced and reported to vodafone via e-mail followed by the e-mail received from their side:
Sent Mail:-
{

Dear sir/madam

This is to inform you that two years back i started mobile recharge related work and so i was provided a vodafone e-top sim card(number-[protected]).about 10 months back(november-2008, approx.) I had a calling balance of rs245(approx.) in my account of this number(i.e., [protected]).I was out of town for 3 to 4 days.When i reached back I switched on my vodafone number(which was kept inside a locker), and found only 96 paise left in my account.i made the complaint regarding this at vodafone mini store but they told me that e-top regarding problems are not handled by them and also they told me to contact my distributor and I did so but no solution was provided to me, i kept on complaining but still no solution was given.Several times I called your customer care number(111), but they asked me to call the retailer care number but that service was never activated on my E-top number(I kept on complaining for the activation oh this service also).
later I decided to close the recharge related work and after few months my e-top sim was converted to a normal sim card, other companies also did so but I was ready for that.But now this month my vodafone number is showing "Sim card registration failed".
I asked the distributor regarding this and he told me that they cant do antyhing in this matter and the company has done so.I had rs. 150 approx. as my calling balance and rs 30 approx. as my e-top balance in my account.
I would like to inform you more on that i gave some vodafone recharge coupons(approximate value = Rs.1000/-) for replacement some 10 months back to the distributor but still no refunds have been made.
You always say that you are happy to help but my problems are adding up more and more, now I am feeling helpless, Please do help me.
My fault Is only that i worked as a retailer for vodafone, I am running other company sim cards also and they are running fine.
I can't bear that much loss, Please do something in this regard.Timely response will be appreciated.


Sender's Info:
Name:- Kavish Chhabra
Address:- Mohit telecom,
83, Railway road,
Rishikesh(Dehradun)
Contact No:- [protected]

Didtributor's info:
Franchise name:- Aastha Telecom, Rishikesh
Owner-Mr. Batra
Contact number:- [protected] (Mr.Batra)

}


RECEIVED MAIL:-
{

Dear Mr. Chhabra,

Thank you for your email dated 18/08/09 about SIM card not working of your Vodafone number [protected].

We would like to inform you that we have checked your Vodafone number [protected] and there is no problem on your number form our end. All the services are working fine. The problem might be with the SIM. Therefore, we would like to request you to replace your SIM, if the error is still occuring.

We would also like to inform you that we have forwarded the issue regarding the e-topup SIM [protected], to the concerned department so that the issue can be checked.

In case you need further assistance, please do call or email us. We will do our best to help you.


Happy to help,

Rishikant Bapuly.
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91- [protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

}

i have got message on my no [protected](vodafone) that i have won 500000 pounds in (shell) int'l mobile draw 2009
tell me that what is this
i will go in consumer court against this .company shoud be responsible for this

HI,

I am residence of kolkata. I was using Vodafone Post Paid connection earlier.
Since few months I was receiving wrong biling information, so I called up the customer care for inquiry. They kept me transferring the calls form one person to other but none were able to solve my problem. I also told them that if they will not send me correct bill I will not make any payements and close the connection. Then also I never got any reply from them.

Finally yesterday, after approx 1 year, a man came saying that he has got a court notice(from Lok Adalat) for me. I rushed down to my office to check what is issue is all about, but by that time he left and just left a message that I need to collect the court notice from the local police station.

I am really worried what is issue is all about. can anyone help me with this.

please tell me this number details and address : [protected]

I am one of the exploited customer of your renowned communication company vodafone.My phone number is [protected], which is a postpaid connection and I bought this number 4 months back from one of the vodafone store at delhi.since then i am paying all my bills before the due date arrives through your low grade website which doesn't work most of the time due to your server problems.I have deposited the security amount in advance to keep my phone services alive all the time.I also registered with your ECS (auto debit through my saving a/c) payment facility for the same as my services will not be barred due to the financial aspects.But still my phone services are barred, my sim is been suspended due to the payment issues, keeping this in my mind i called up your so called very friendly customer care service where all your c.c executives talk to me in a bad manner and doesn't provide a proper reply of why services are barred WITHOUT INTIMATING ME (mind it)(my incoming also barred and sms are also not receiving). So when I came to know that my bill is exceeded my credit limit I have deposited 2000 RS. immediately and than called up again to your customer care to resume my services and they told me that they can't help me out in the issue, neither they forwarded any request niether any complaint regarding the issue is been lodged by your customer care service executives.While in night at 1a.m your c.c exc. gave me a reference number [protected] regarding the lodging of issue and still my services are not resumed.

Apart from ECS payment i had made the payment of 2000 Rs. to resume my service but still my services are barred, i felt exploited and i lodged a complaint in consumer forum about it that u have barred my services without intimating me and still my services are not resumed after making a payment of 2000 Rs against the bill of 2700 Rs.The complaint ID at consumer forum is 2820/4/2009 dated 27th august 2009.

Due to your services my company faced a loss of around 5 lacs because I am not able to recieve a international call by our client and my job is in danger because of your services.

Will you please provide me the answer, why my incoming calls are barred without intimating me and please let your customer care executives behave like a civilize peoples.

If my services will not be resumed in an hour than your company should be ready for a legal action which is being filed with in a day by our lawyers.
This problem of barring calls is repeated in past also 3 times on the same number and this is 4th time this is done to me.

Waiting for your urgent, positive and fruitful reply.Look into the matter and let me know what is my fault and where i have done wrong with vodafone is my fault is that i have trusted you more than other service providers.

मैं कई बार वोडाफोन मे क्रेडिट लिमिट बढ़ाने के सम्बन्ध मे कोम्प्लैंत कर चुका हूँ लेकिन अब तक वोडाफोन की और से कोई भी कार्यवाही नहीं की गई है जिसका विवरण निम्न प्रकार से है -

मेरी और से ये कोम्प्लैंत की गई थी

<tyagi.[protected]@gmail.com>
to neetu.[protected]@vodafone.com
date Sun, Aug 16, 2009 at 10:13 PM
subject वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए

<tyagi.[protected]@gmail.com>
to puneet.[protected]@vodafone.com
date Mon, Aug 17, 2009 at 7:00 PM
subject वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए

ashish tyagi <tyagi.[protected]@gmail.com>
to neetu.[protected]@vodafone.com
date Thu, Aug 20, 2009 at 7:07 PM
subject Fwd: वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए
mailed-by gmail.com

<tyagi.[protected]@gmail.com>
to puneet.[protected]@vodafone.com
date Thu, Aug 20, 2009 at 7:05 PM
subject Fwd: वोडाफोन नंबर ९७१९०३६३६३कि लिमिट बढ़ाने के लिए
mailed-by gmail.com


मेरा नाम आशीष कुमार त्यागी है और मै शुगर मिल मे नोकरी करता हूँ तथा काफी लम्बे समय से वोडाफोन नंबर ९७१९०३६३६३ का इस्तेमाल कर रहा हूँ, मेरा प्लान २५० फुल वेलु है जिसके साथ ४९ रूपये का एक प्रोमो भी एक्टिवेट है मै अपने फोन की लिमिट बढ़वाने के लिए काफी लम्बे समय से कोशिश कर रहा हूँ जब भी कभी मेरे पास वोडाफोन ऑफिस से फोन आता है तो ज्यादातर मै अपने फोन की काल लिमिट बढ़वाने के लिए कहता हूँ और जैसा कि जब मै ०४/०७/२००९ को शाम लगभग ५.३० बजे आपके वोडाफोन ऑफिस मेरठ (मेरठ सी सी एस युनिवेर्सिटी के सामने) भी गया था तो मुझसे लिमिट बढ़ाने के लिए सैलेरी स्लिप कि लेटेस्ट लास्ट टू मंथ्स कि फोटो कोपी तथा पेन कार्ड कि फोटो कोपी भी मांगी गई थी मैंने १४/०७/२००९ को शाम लगभग ५.०० बजे आपके वोडाफोन ऑफिस मेरठ (मेरठ सी सी एस युनिवेर्सिटी के सामने) आवश्यक कागज / दस्तावेज उपलब्ध करा दिए और १४/०७/२००९ को ही शाम को लगभग ०५.२३ बजे आपके वोडाफोन ऑफिस मेरठ (मेरठ सी सी एस युनिवेर्सिटी के सामने) से एक रिकुएस्ट भी फॉरवर्ड कि गई थी जिसके बावजूद भी अभी तक मेरी लिमिट नहीं बढाई गई है आप मेरे अकाउंट के रिकॉर्ड से देख सकते हैं के सर्दियों में शुगर मिल मे काम ज्यादा होता है और फोन भी ज्यादा करने पड़ते है लेकिन ४९ रूपये का जो एक प्रोमो भी एक्टिवेट हैउसका भी कोई लाभ नहीं मिलता है कयोंकि आपका प्रोमो बिल साइकिल पर ही अपनी कैलकुलेशन करता है लेकिन उससे पहले जब मे लिमिट के बराबर फोन कर लेता हूँ तो मुझको बार बार अपने दुसरे फ़ोन बी एस एन एल से काम चलाना पड़ता है या फिर अपने भाई या फिर किसी रिश्तेदार से फोन करके अपने वोडाफोन नंबर ९७१९०३६३६३ मे अडवांस धन जमा करवाता हूँ, जिसे आप मेरे अकाउंट के रिकॉर्ड से देख सकते हैं, जैसा कि मेरी लिमिट ३०००/- है जो ०४/०६/२००९ को बढ़कर हुई है उदहारण के तोर पर यदि मै अपनी बिल साइकिल से पहले यदि ३०००/- कि बात कर लेता हूँ तो फोन/वोडाफोन मुझको इससे ऊपर कि बात तभी करने देता है जब मै उसमे कुछ धन अडवांस अपनी बिल साइकिल से पहले यदि जमा कर देता हूँ अन्यथा फ़ोन नहीं कर पाता और बिल साइकिल पर पता चलता है के बिल केवल २०००/- का ही हुआ कयोंकि आपका प्रोमो बिल साइकिल पर ही अपनी कैलकुलेशन करता है अर्थात छूट बादमे बिल साइकिल पर ही मिलती है हमारा ऑफिस बागपत जिले मे सिंघावली अहीर गाँव मे है जहाँ पर आपका कोई वोडाफोन ऑफिस नहीं है जिसकी वजह से मुझको बार बार अपने दुसरे फ़ोन बी एस एन एल से काम चलाना पड़ता है या फिर अपने भाई या फिर किसी रिश्तेदार से फोन करके अपने वोडाफोन नंबर ९७१९०३६३६३ मे अडवांस धन जमा आपके वोडाफोन ऑफिस मेरठ मे करवाना पड़ता है आपसे बस यही रिकुएस्ट है के मेरी काल लिमिट बढ़ाने कि कृपा करें, धन्यवाद


वोडाफोन की तरफ से ये जवाब आया लेकिन कोई कार्यवाही नहीं हुई

from acknowledgements <[protected]@vodafone.com>
to tyagi.[protected]@gmail.com
date Thu, Aug 20, 2009 at 9:42 PM
subject Happy To Help: Fwd: `$5`% `$!`$>`$+`% `$( `$(`$ `$, `$0 `%/`%-`%'`%/`%&`%)`%, `%)`%, `%)`$ `$? `$2`$?`$.`$?`$ `$, `% `$>`$(`% `$ `% `$2`$?`$

hide details Aug 20 (6 days ago)


Reply

Follow up message


Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail><email id> to 111(toll-free).

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here . SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.

In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We will do our best to help you

Happy to help,


Puneet Arora
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : puneet.[protected]@vodafone.com
Website : www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

* View and analyze your bill/account statement
* Pay your bill/security deposit
* Change your talk plan/billing address and send us billing and tariff related queries
* Request for a duplicate bill
* Activate and deactivate services
* Activate roaming
* Order a new SIM card and block your old one

SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.
Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 2 hrs
2 Vodafone Roaming ACT VR CAN VR 111 24 hrs
3 Basic International Roaming ACT BIR CAN BIR 111 48 hrs
4 STD ACT STD CAN STD 111 2 hrs
5 ISD ACT ISD CAN ISD 111 2 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 48 hrs
7 Itemized Billing ACT IB CAN IB 111 48 hrs
8 Voicemail ACT VMS CAN VMS 111 48 hrs
9 Call Conference ACT CC CAN CC 111 2 hrs
10 Call Forwarding ACT CF CAN CF 111 2 hrs
11 Call Hold ACT CH CAN CH 111 2 hrs
12 GPRS - Postpaid ACT VL CAN VL 111 2 hrs

“This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".


acknowledgements <[protected]@vodafone.com>
to tyagi.[protected]@gmail.com
date Mon, Aug 17, 2009 at 6:02 PM
subject Happy To Help: `$5`% `$!`$>`$+`% `$( `$(`$ `$, `$0 `%/`%-`%'`%/`%&`%)`%, `%)`%, `%)`$ `$? `$2`$?`$.`$?`$ `$, `% `$>`$(`% `$ `% `$2`$?`$

hide details Aug 17 (9 days ago)


Reply

Follow up message
- Hide quoted text -


Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail><email id> to 111(toll-free).

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here . SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.

In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We will do our best to help you

Happy to help,


Puneet Arora
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : puneet.[protected]@vodafone.com
Website : www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

* View and analyze your bill/account statement
* Pay your bill/security deposit
* Change your talk plan/billing address and send us billing and tariff related queries
* Request for a duplicate bill
* Activate and deactivate services
* Activate roaming
* Order a new SIM card and block your old one

SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.
Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 2 hrs
2 Vodafone Roaming ACT VR CAN VR 111 24 hrs
3 Basic International Roaming ACT BIR CAN BIR 111 48 hrs
4 STD ACT STD CAN STD 111 2 hrs
5 ISD ACT ISD CAN ISD 111 2 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 48 hrs
7 Itemized Billing ACT IB CAN IB 111 48 hrs
8 Voicemail ACT VMS CAN VMS 111 48 hrs
9 Call Conference ACT CC CAN CC 111 2 hrs
10 Call Forwarding ACT CF CAN CF 111 2 hrs
11 Call Hold ACT CH CAN CH 111 2 hrs
12 GPRS - Postpaid ACT VL CAN VL 111 2 hrs

“This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".


अब आपसे कार्यवाही की उम्मीद मे

DEAR ALL,

HI AM VODAFONE CUSTOMER MY MOB NO : [protected]
FROM TUESDAY 25.08.2009 AT 13.20 I CANT ABLE TO MAKE ANY CALLS AND I DID NOT RECEIVED ANY CALL OR MESSAGES. IN MY MOBILE DISPLAY IT SHOW INACTIVE SIM . I DONT KNOW WHY SUDDENLY YOU DID LIKE THIS WITHOUT ANY INTIMATION. ACTIVE MY SIM SERVICES AS SOON AS POSSIBLE.