Vodafone — business and personal loss

I had a mobile shop and i used to sell sim cards and recharge also.Vodafone chated me many times. I made the complaint many times but there is no result.The following lines contain all the problems that i faced and reported to vodafone via e-mail followed by the e-mail received from their side:
Sent Mail:-
{

Dear sir/madam

This is to inform you that two years back i started mobile recharge related work and so i was provided a vodafone e-top sim card(number-[protected]).about 10 months back(november-2008, approx.) I had a calling balance of rs245(approx.) in my account of this number(i.e., [protected]).I was out of town for 3 to 4 days.When i reached back I switched on my vodafone number(which was kept inside a locker), and found only 96 paise left in my account.i made the complaint regarding this at vodafone mini store but they told me that e-top regarding problems are not handled by them and also they told me to contact my distributor and I did so but no solution was provided to me, i kept on complaining but still no solution was given.Several times I called your customer care number(111), but they asked me to call the retailer care number but that service was never activated on my E-top number(I kept on complaining for the activation oh this service also).
later I decided to close the recharge related work and after few months my e-top sim was converted to a normal sim card, other companies also did so but I was ready for that.But now this month my vodafone number is showing "Sim card registration failed".
I asked the distributor regarding this and he told me that they cant do antyhing in this matter and the company has done so.I had rs. 150 approx. as my calling balance and rs 30 approx. as my e-top balance in my account.
I would like to inform you more on that i gave some vodafone recharge coupons(approximate value = Rs.1000/-) for replacement some 10 months back to the distributor but still no refunds have been made.
You always say that you are happy to help but my problems are adding up more and more, now I am feeling helpless, Please do help me.
My fault Is only that i worked as a retailer for vodafone, I am running other company sim cards also and they are running fine.
I can't bear that much loss, Please do something in this regard.Timely response will be appreciated.


Sender's Info:
Name:- Kavish Chhabra
Address:- Mohit telecom,
83, Railway road,
Rishikesh(Dehradun)
Contact No:- [protected]

Didtributor's info:
Franchise name:- Aastha Telecom, Rishikesh
Owner-Mr. Batra
Contact number:- [protected] (Mr.Batra)

}


RECEIVED MAIL:-
{

Dear Mr. Chhabra,

Thank you for your email dated 18/08/09 about SIM card not working of your Vodafone number [protected].

We would like to inform you that we have checked your Vodafone number [protected] and there is no problem on your number form our end. All the services are working fine. The problem might be with the SIM. Therefore, we would like to request you to replace your SIM, if the error is still occuring.

We would also like to inform you that we have forwarded the issue regarding the e-topup SIM [protected], to the concerned department so that the issue can be checked.

In case you need further assistance, please do call or email us. We will do our best to help you.


Happy to help,

Rishikant Bapuly.
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91- [protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

}