[Resolved] Vodafone — Unfair deduction

[Resolved] Vodafone — Unfair deduction

S Sanjay Nehru from Ramnagar, Uttar Pradesh

I am Sanjay Nehru from Lucknow. This is my third instance of getting problem after the taking over of Hutch from Vodaphone. In the month of November 11th of 12th I had got my phone recharged with a top of Rs.200/- for which I got an maount of Rs.99/- On making a call on 13th at [protected] I spoke to Mr.Ravindr Kumar at 8.00 PM who replied me that nothing is in his control and the problem would be rectified from the Vodaphone office at Shahnajaf Road. On my visit to vodaphone office I was replied that I had downloaded a pack of HUNGAMA thorugh GPRS for which Rs.100/- were deducted. I asked them that how it was down loaded when my GPRS is not working and when the required balance was not in my account. They replied me by saying that we would forward your complaint for this. Again I requested them to let me meet some higher official, but the young lady replied I am the person who is heading this branch. Again on 15th December I had made a call on vodaphone no. at 11.37 for 26 sec. and the balance after the call was Rs. 12.39 but suddenly after few minutes I received a repeat service reply that my balance after last call is Rs.6.43. Now GOD knows that where and how an amount of Rs.5.96 has gone? Who is going to pay for all this mischief ? Should I surrender the number and switchover to another service provider? Was this information helpful? No (0) Yes (0)
Jan 1, 2017 Complaint marked as Resolved Verified Support Dec 04, 2012 Vodafone India Customer Care's response Hello Shirin, Kindly share your contact number with us at http://bit.ly/R3pjjJ and we will have someone get back to you with assistance. Regards, Vodafone Customer Care. Verified Support Dec 04, 2012 Vodafone India Customer Care's response Hello Shirin, Hope we were able to help. Thanks for your time on the call. Regards, Vodafone Customer Care, Mumbai
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Comments

Nupurma

from New Delhi, Delhi

Vodafone — UNFAIR AMOUNT

Hi Team,

There is a vodafone number [protected] which has been surrendered and utstanding of 1600 at the esnd was paid completely.Still i am getting calls to pay the bill.is this the service that i get, You vda store at Rajiv Chowk says that they have lost the form .
I am not liable for any bill and there is no usage .Please check and get me rid of all this urgently

This is unfair.Please provide me the help on the same to retain the trust on vodafone

Regards

Nupurma

from New Delhi, Delhi

I have filled in termination form in rajiv chowk, .On asking about the request number they denied. .

Also there was no single response

Regards

Nupurma

from New Delhi, Delhi

Where did you try to call me, i ahve not received any call as yet.Please note that you can share your number to discuss or write me an email.
Please call me, incase i am not able to pick, pl drop me sms and i will call you back.Please help me with the same

thanks a lot

shirin ghadge

from Mumbai, Maharashtra

Dear Sir/Madam,
I had put ab 2G internet pack on my number and after which i got confirmation from the vodafone that your pack is activated and the balance available. After which within an hour they have deducted an amount of Rs.65 from my account. For the same when i contacted customer care their 1st reply was it was cause i have done some chargeble download from the internet which is untrue ans when i argued on that they told its cause i have downloaded within 4 hours f activating the internet pack.
Vodafone people need to answer where they have mentioned anywhere that the pack gets 4 hours to get activate. If its there it should inform the customer immidiatly after customer put this pack. If they dont then they are wrong on their side and they must refund customer all the money they deducted on this false ground.