Vodafone India Complaints & Reviews

Dear Sir,

My Name is T. Venkata Balaiah

I have taken this Vodafone post connection baring mobile number [protected] nearly six months back

It was earlier a prepaid connection i requested to convert to post paid they did but when i requested to convert to prepaid they telling that they dont have that option

kindly consider the request and do the needfull

I BOUGHT A NEW MOBILE (BLACKBERRY 8900) IN DECEMBER 2008. I HAVE ONE YEAR WARRANTY ON THE MOBILE. FEW WEEKS BACK THE MOBILE STOPPED WORKING SO I GAVE IT FOR REPAIR AT THE VODAFONE STORE IN ANDHERI(W), MUMBAI. THEY TOOK MY MOBILE AND SAID THEY WILL FIX IT AND GIVE IT BACK TO MY WITHIN 14 DAYS. THEY ALSO PROVIDED ME A DOCUMENT WHICH SHOWS THAT THEY HAVE MY MOBILE FOR REPAIR AND WILL BE DONE UNDER WARRANTY.
NOW, AFTER TWO WEEKS THEY ARE TELLING ME THAT THEY ARE NOT ABLE TO FIX MY MOBILE AND IF I WANT TO REPAIR IT , I WOULD HAVE TO PAY RS.19,000/- . WHICH IS RIDICULOUS. BRAND NEW BLACKBERRY 8900 COST IT RS.24,000/-. I CANT AFFORD TO PAY THAT AMOUNT SO I TOLD THEM TO RETURN MY MOBILE WITHOUT FIXING IT. NOW, MY MOBILE ARRIVED FROM THE VODAFONE REPAIR CENTRE AT ANDHERI(W) VODAFONE STORE.

THEY ARE NOT GIVING ME MY PHONE BACK, THEY ARE ASKING FOR RS.2100/- IF I WANT MY MOBILE BACK. THEY NEVER TOLD ME THAT I HAVE TO PAY THIS AMOUNT WHEN I FIRST GAVE THEM THE MOBILE FOR REPAIR. EVEN THE DOCUMENT THEY GAVE ME WHEN I SENT THE MOBILE FOR REPAIR DOES NOT STATE THAT I WILL HAVE TO PAY RS.2100/- . AND WHEN I ASKED THEM WHAT ARE THE CHARGES ARE FOR? THEY DON'T HAVE AN ANSWER, ALL THEY ARE SAYING IS, IF I WANT MY PHONE BACK I WILL HAVE TO PAY THE STORE RS.2100/- EVEN THO THEY HAVE NOT FIXED MY MOBILE.

AS OF TODAY, THEY STILL HAVE MY MOBILE AND THEY HAVE NOT FIXED IT BUT THEY ARE STILL ASKING ME TO PAY RS.2100/- IF I WANT MY MOBILE BACK.

THE VODAFONE STORE WHO HAS MY PHONE IS LOCATED AT Monisha Building, Shop No 5 & 6 Irla Bridge, 76 S V Road.

PLEASE DO THE NEEDFUL AND HELP ME.

Hello,

My name is Ritesh Suri and I'm the frustrated customer with Vodafone Essar Ltd. I've been using their service for a long time and everyday i think of changing the phone number creates me a problem. I can neither change the number nor can keep it because of the services.

My bill for the Month August was Rs.1316 and my last date of payment was August 21, 2009. I didn't pay the bill till 20th and tried paying the bill on the last date through my credit card on the IVR services. It rejected my ICICI bank credit card and the payment was not processed. Then i thought that there might be a problem with my Credit card so i tried with my HDFC credit card and the same happened, Declined.

I called the customer care and asked for this problem. they said that they don't have any tie ups with these company so i should try some other credit card. I tired using my Citibank card and the same happened to me. I then called up again and aksed them this issue. They said that sir, try our website and try to make online.

Website really sucks as Whenever i tried to login with a username and password provided by the executive never worked. It's been 27th august now and everytime i just got the same reply. In between that they barred both my incoming and outgoing 2 times. Then these buggers keep on calling me saying to pay my bill but none of their stupid services works.

Then on 1st September their executive called up and said that he'll send me the guy who'll come and pickup the amount on 2nd. I said ok and requested to send the guy at 1:00 PM. Now this guy didn't come on 2nd September and came on 3rd when i was out of station and that to at 5:00 PM and then this illiterate bugger kept calling me while i was out of station and kept saying sir, Can i get the payment. Now 3rd September Vodafone again stopped my incoming and outgoings. I was out of station and couldn't call or receive calls. Unfortunately, My dad met a serious accident and these guys just barred without any reason. Next day i came back home and paid the bill. It was Rs 1316 that i had to pay and i tried to give Rs 1500 to the money collector. He said that he didn't have the change and so asked for Rs 1000 and said that they'll adjust the rest amount in the next bill. Since that time till now vodafone has disconnected my incoming and outgoings both for more than 5 times. The customer care executives really don't care for your problem.For example i met this Floor Supervisor Sandeep Kash who was such an illitrate bugger that i couldn't understand him and was so frustrating to me that i requested him so many times that i want to speak to some other executive, his statement was "Sir, It's not possible, you'll have to chat with me only!" I said i cannot talk to you, is there anyone senior out there and in reply to that he said "No Sir, there is No Manager, No assistant Manager, No Team Lead No one, You can only speak to me"....I had a word with this guy on September 11, 2009 and for the proof have all the calls recorded....But the company has no interest in solving the problem...

Till date I'm facing such problems and still continuing talking to stupid Customer Care Executives...God knows when I'll be free?

Regards,
Ritesh Suri

I had recharged my vodafone mobile No. [protected] for Rs. 250/-, for which Transaction ID wasDL [protected] dated 5th August 2009 on the confirmation of their promotional call from 888.
My utter surprise I was given the balance for Rs.116/- only. On asking from customer Service Executives, he could not reply me satisfactorily.
Then I written a letter to Ms. Nidhi Seda, Nodle officer of the company on 8.8.2009, On reciept of my letter I recieved a call from Ms. Tanu for asking my complaint but no solution was made so far.
Now I will request the competent authority to do the needful
Thanks and regards

Narender Mohan Gera

I have a vodafone No. [protected] in Name of Bheru Lal Sen but suddenly my No is discontinue on dated 10/09/2009 without any information & its very painful for us.
when i call at customer care they reply to me that your connection activetd from May 08 & you do not Recharge from Rs200/- so phone was discountinue.

But acctualy this connection purchase by me as on 11/08/2009 & i have Recharge from Above Rs.400/- this is certify as per company statement/record that company are doing cheat with us.

I want told to new & exist vodafone customer that please be care full in future from Vodafone Co.

If you dont belive in this matter i am giving copy of cumuncation with vodafone.

----- Original Message -----
From: Vodafone Care
To: bherulal.[protected]@gmail.com
Sent: Monday, September 14, 2009 1:26 PM
Subject: Discontinue Of Mobile No.[protected] [REF:[protected]]


Dear Mr. Sen,



Thank you for your email dated 11/09/09 regarding SIM services for your Vodafone number [protected].



We deeply regret for the inconvenience caused. As discussed, we would like to inform you that SIM services for your Vodafone number [protected] is under process. We will revert to you with the status post necessary investigations at the earliest. We request for your kind support and co-operation in the interim period.



In case you need further help, please do call or email us. We will do our best to help you.





Happy to help,



Rashi Khandelwal

Vodafone Care Team



Contact numbers

Vodafone Care: 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)



Fax: +91-([protected])

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in


---- Original Message ----
From: bherulal.[protected]@gmail.com
Sent: 11-Sep-2009 14:52:30
To: vodafonecare.[protected]@vodafone.com
Subject: Discontinue Of Mobile No.[protected]

Dear Sir
I have a vodafone No. [protected] in Name of Bheru Lal Sen but today suddenly my No is discontinue without any information & its very painful for us.

Its my sincere request to that kindly tell me reason for that & kindly arrange to continue my No.

If this is not working than i will take legal action with your Co.

Your early action will be highly appreciated in this regard.


Thanking You

Bheru lal Sen
Indra Colony
Bundi Rajasthan
My Currenty Contact No Is -[protected]

Dear Sir,

i am a vodafone customer o[censored]P-East circle, mobile no- [protected],my no is registered in DO NOT DISTURB services,
as per TRAI guidelines, i shouldn't get any promotional call or promo msg's. but i m regularly recieving this kind of msg

i complaint regarding this over phone to vodafone customer care on 2nd of August,2009, complain no-[protected] n the executive over phone told me that my problem will be resolved within a month.

still i am facing the same problem.

plz let me know, whome should i contact to resolve my problem.

the details of the nos from which i got the msgs are,

TA-SRIT , TA-PHARMACY , TA-JMADVTR , [protected] , TM- BTech , TA-HYGIA , TA-HITM LKO , [protected] , KHBS-JNP , [protected] , TA-Sharda , TA-IPSR , TA-B.Tech , TA-RRSGIA , TM-KALKA , CHARAK , TA-FOCUSBLY , TA-JMADVTR , LM-UGI , TA-IPSR , TA-MIIT-MRT , TA-ANACOLLE etc.

plz do the needfull

please tell me about [protected] it is vodafone no.which missed call to me daily, Urgent
thanks in advance

I HAVE PURCHASED A SIM CARD FROM VENDOR (ADDRESS-F51/A, DVCDTPS, MAYABAZAR, SHREE SANTOSHI STUDIO, PIN-713207.
I HAVE HARDLY USED MY NUMBER FOR 2 DAYS . AFTER THAT MY CONNECTION IS DEACTIVATED,
I HAD PURCHASED THIS SIM ALMOST 25- 30 DAYS BACK[protected], I HAD TALKED TO THE CUSTOMER CARE MANY TIMES IN VAIN.LAST TIME THEY TOLD ME THAT THEY HAD SOME MISTAKES IN MY DOCUMENTS AND THEY WILL SEND THE DOCUMENTS BACK TO THE VENDOR BUT TILL DATE I HAVE NOT RECEIVED THE SAME . I HAD TOLD THE SHOPKEEPER MANY TIMES , THEN I HAD ALSO SEND THE DOCUMENTS (COPY OF THE PASSPORT) AND PHOTOS SECOND TIME.BUT STILL MY SIM IS NOT BEING ACTIVATED.
THIS VODAPHONE PEOPLE DONT GIVE ANY ACKNOWLEDGEMENT FOR THE RECIPT.OF THE DOCUMENTS.
MY TRANSACTION ID IS-RB[protected]
MY MOBILE NO. IS [protected]
SIM NUMBER-[protected]
PROOF OF IDENTITY-PASSPORT NO.-4342527

Dear Sir:

My Mom has a prepaid vodafone lifetime connection, [protected]. My mom got sms on 10.09.2009 from 56789 stating as "your subscription to MCI has been activated. Thank You!" and her account was debited by Rs. 30/-, and the due date for the next month for paying Rs 30/ as October 10, 2009, but she has never requested for this service.

I request you to please credit the amount 30/- at the earliest. Otherwise, I will have to go to the Consumer Forum.

I had applied for a vodafone corporate connection which my company piramal lifesciences offers.I got a number which was already being used by someone else and his debit wasnt even cleared. For the month of feb he and i both made a payment of 567Rs.He reverted his payment and it showed to be debited to my account so previous for 8 months now my accountkeeps showing a due e evenamount of 567 rs.I have even submitted the receipt of my payment twice but my account hasnt been cleared yet.And then to top it all they bar my outgoing calls.
First of all is it right to give out a used number whose bill isnt even cleared.and secondly why should a person who has duely paid all the bills and also submitted a receipt for this confussion suffer.
Please i need to get out of this misery.

I have activated "Vodafone Live" on 20th of June which is different from [protected]@199. I was never told about this while activation. Neither my internet account showed me that its [protected]@199 rather than Vodafone Live, it always should me Vodafone Live until August.
Thinking it is Vodafone Live and the process told to me for deactivation was by calling up the customer care and deactivate or do it via my internet account.I did it both the ways.
Still i was charged 199 for [protected]@199 every month, that is in July 09 and August 09, also the late days of June 09.
I had approached the Vodafone outlet for the same, as said by the person i had submitted a written application for deactivating of [protected]@199 and waiver of the monthly rentals charged to me for July 09 and Aug 09. This was of no use. Instead in the next bill(Bill of August) they have added an extra 199 and deducted the same as waiver. which doesn't make sense at all.

When called the customer care... the fellow slammed the phone on my face saying that the systems are down.. when i was explaining him my problem. This is absolutely insane.

My plan has monthly rental of 199.
No: [protected]
Fahim Shaikh

Hi,

I am Janani Iyengar. I purchased a Vodafone sim few vks back ([protected] Mumbai number in the name of sampath kumar). Documents which I have submitted got rejected due to some reason. That’s fine but When I went to vodaphone store (Kalyan branch – Station road opp. To Platform No.1 )NO one was ready to help me out with the issue. One person was sitting in help desk Name Mr. Rajesh. When I asked him, he dint bother to give reply and it was written “Happy to help you Rajesh”…..is this the customer support you are giving?

When I told him, “IT’S THE MOST DISGHUSTING SERVICE I HAVE EVER SEEN”, he is laughing at me and saying that is your problem, that you have not come across any thing like this. What kind of reply is this


Don’t fool the customers by saying that you are happy to help , by recruiting representatives like Mr. Rajesh. I want you to take strict Action against him. Kindly reply me else I have to move to the consumer court.

You can contact me @ [protected].

I requested Vodafone, Mumbai to change my pre-paid connection [protected] to post-paid connection. On 12th June, Vodafone Executive informed me to provide the photocopy of Electricity Bill as address proof and photocopy of pan card as identity proof. On 16th June I handed over the signed the application forms and gave the representative of Vodafone all the necessary documents. On 17th June I was provided with a new SIM (SIM No HLR[protected]). I was told that soon after the address & indentification verification, post-paid number would be activated.. Inspite of my repeated reminder, the connection could not be changed to post paid before the 23rd June and Vodafone void my connection.

Later I was told, documents were not available to change the connection to post-paid. Also they said they were not aware, who gave me the new SIM card. I was told, I did not pay the security deposit. My pre-paid card had more than Rs 4000 balance. I had asked Vodafone to adjust from my credit balance. They agreed and provided with a new SIM. Since they could not perform they duty, hence blaming me for the cancellation of the connection.

Infact Vodafone has lost my documents and the signed application form. They do not have internal control on the SIM management and the supporting application fomrs / papers / documents. This is a serious security concrned.


Sanjeev Kumar Padhee
Cell :[protected]
Sanpada, Navi Mumbai

I have got an SMS on 04.08.2009 saying that club Vodafone Mega Talktime 349 offer. Recharge for Rs.349 Today. Get Rs.449(Calls and SMS Only) for 30 days.I used the flexy recharge service and recharge was done for Rs. 349 but it was not accounted to my credit. I thought it would be activated when the existing balance is depleted. But my dismay even after the usage of existing balance it was not activated and when i contacted the agency from where the flexy recharge was done it was informed that the offer was valid only for one month and nothing can be done now.

Dear Sir,
Very humbly I would like to submit that i am using vodafone prepaid SIM since more than 3 years
and further many members of my family are also vodafone customers.
The problem is that vodafone has blocked card recharging on my mobile phone no. [protected] i.e. i cannot recharge thru any card any tariff or any talk value card on my mobile. The disadvantage of this is that i am unable to obtain the benefit of may servcies/tariffs which are availaible in only cards.

Further i have spoken for this to vodafone customer care exectuives on their help no. 111 various times for this problem, and everytime i have been answered that ur card recharging has been blocked because u have entered a wrong recharge no. and now u can never recharge thru cards, Your mobile now can get ONLY RECHARGED THRU either mobile recharging or net recharging. I
would like to inform you that i have never enetred a wrong recharge no. in my mobile and further due to this problem i cannot use those tariffs or sms cards which are availiable in CARDS ONLY and further this permanent blocking of service is unfair and bad as far as the principles of natural justice are concerned.

With all the above, I request u to plz help me in the above unfair policy of vaodafone towards its customers.

Thanks and Regards
BHUWAN RAJ
MOBILE:[protected].

Dear sir,

With respect i bring to your kind notice that as on[protected] on my moblie no. [protected] i got a message that your astro pack alerts has been activated and 30rs. has been deducted from ur account whearas i did'nt apply for any type of alert or facility. i called to customer care to reverse the 30rs, they give me complaint no.[protected] to see it within 24 hours whether you applied or not for such alert. but after 24 housrs i have not received any amount or any call from customer care, So please tell me what can i do now to get my money back form company.

Thanks and best regards

rajiv kuamr, ludhiana
[protected]

Dear sir,
I am having a postpaid Vodafone connection from your company.
I have a serious issue about the connection that is I don’t get my bills on time, either they are delayed or sometimes never come
Due to this every month my sim gets disconnected from your end. From the past 13 months your company is charging
Me late bill charges, reconnection charges, connect charges, disconnect charges, which goes to Rs 300-400 every month.
I am using this connection for the past approx 5 years now. Just because of the problem from your side I have to pay these
Hefty charges. I want you to look into the matter asap, and reimburse my money back. i.e. Rs 350X13 months. And see to it that the bill comes on time.
I am a loyal customer of your company and expect the same from your end.
Rahul Ashok Chopra
[protected]
Address: 302 chopras S.T. road near diamond garden chembur Mumbai 400071.

I have been trying to change my tariff plan from last 15 days & have been requesting for change in tariff plan to vodafone by E-mail & to Customer service agent. but not one is taking my request.

I have been using Vodafone for 3 years with corporate 199 plan, & now i am requesting to change the plan to Enterprise 175. But the Vodafone people are saying my company is not tied up with vodafone for this plan. but one of my friend, who is working with me in same comapny is using same plan. When i am giving his no. for ref., they are not having any answer to give & disconnecting my call. If other employee of same company can use same plan, why can't I. This is my simple question to Vodafone but they are not replying properly to my E-mail also. The only reason i am not changing my service provider is i don't want to change my number. Otherwise DOCOMO is giving very good plan.

Please help me. I do not have any option left.

Dear sir,
This is just to let you know that I was interested in buying an e-top sim card of your company but I got surprised by the behaviour of the area supplier/ agent after so many calls nobody bothered to contact me or gave time for me to contact everytime only excuses if such are your area dealers then one can understand how good you service can be for our customers to whom a person like me is transfering money to other companies mobiles

my vodafone no is [protected] & add-on no in [protected].(add-on is with my wife)
the problem occurs in the month of janunry 2009 when my bill for add-on connection was cross the limits without usage of gprs. i.e. rs 1200/-. amount of bill of this no never exceeds to rs 50/- to 80/-.
co. disconnect outgoing without prior imformation & gave reply after questioning that ur limits of the phone exceeded. after somany phone calls mr. abhishek from vodaphone called me up that u will get a waiver of rs 500/- & u pay rs 700/- to the executive. i paid rs 700/-to him but services was not actvated by co.after caling somany times abhishek never pick my phone up.i phoned somany times to customer care but all in vain, to save my 700/- i had paid another 600/- (500/- +100/- some fine )to them, then they activate it after a long time approx(30 hours)

after only one month they created a scene with my another no [protected].
they added the charges of gprs (mobile to pc) i.e. rs/- 299 monthly continue for three months and lpc charges of rs/-400. then i asked kindly waive all this money the balance i will pay u.
but they disconnect the phone on 30 june. i visited somany times to vodafone store ,customer service but they dont take any responsibility & keep on harrsing me.
now they send me the bill for the month while my phone was not activated & they pressurising to pay the full amount.

kindly do the needful.

regards

kapil