[Resolved] Vodafone — Harassment by Vadaphone
am postpaid customer of Vodafone having mobile number +91 [protected]. I have taken this connection by my residing address 11-Vishnulok Colony-Lucknow.
On 1st I have made a complain regarding opening of ISD Facility at my cell phone after that they instruct me to visit Vodafone Store and deposit the security amount and your ISD will be activated within 10 min to max 24 Hours.
I have deposited the amount at Vodaphone -East end Mall, Vibhuti Khand Gomti Nagar -Lucknow Store on 2nd Jan 2008 at 1:00 pm vide receipt number 1508926 and Service Request Number 1532417. They have promised that your ISD will be activated witnin next 1 hour and max it will take 24 hours. In spite of Several reminder at their customer care nothing has been done till now.
In spite of Several Calls done at [protected] every time they suggest that its under process and will be activated very soon. You switch off your mobile and switch on, okay sms act isd 111 etc etc
Yesterday when I call Nodal Officer of Vadaphone Lucknow at [protected] she also not responded. She said do the complain at [protected] we cant help you. I have called her two or three times regarding the same and each and evrytime she said okay sms me ur number will try to do something.
After 10 Min's i received a call from another lady from [protected] saying that please don't call at nodal office number again and visit vadaphone store for activation and she is also looking into the matter.
At 8:30 after i was free from Office reached at vadaphone store at Gomti Nagar no support has been given to me there also. Now they says it might take 78 hours or more. We cant help you while taking the security deposit everyone has assured that will be activated within very soon.
When I have told them do the needful otherwise i will complain to TRAI and Consumer Forum Vodaphone store representative says that "Jo Aaye Kar Lijiye-Kuch Nahi hota Hai aur Ab Aap Aapki ISD bhi jaroor khul Jayegi-Ab Aap TRAI se hi ISD Khulwa Lijiyega"
Go and do whatever you want to do and also request to open ISD with TRAI only).
I have call several times from 6 pm to 9 pm at [protected] and[protected] but no body pick up the phone. At 8:48 pm i have send an sms at both the numbers "If my ISD is not activated within next hour we wil complain to TRAI and will file a case in consumer forum also. No support received from ur waves store as well as you"
At 10:00 pm I received a call from Miss Rekha regarding the same that they will try to activate it before 10:00 am today but nothing has been done till now.
Kindly take strict action so that in future they should not these type of thing and behaviour to other persons.
Mobile Number +91 [protected]
Owner Name : Azeem uddin Khan
Waiting for your reply eagerly
C/o Azeem Khan
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Complaint marked as Resolved