Vodafone — Plan not changed

Vodafone — Plan not changed

V Vikas Nagarajan from Dhuri, Punjab

Hi... I'm Vikas and i'm using vodafone prepaid customer from the past 4 years... Last month on 22th of april i recharged my vodafone number([protected]) from 451 thru online banking... I saw this plan on the internet and recharged... here's de link to de page http://vodafone.in/Vodafone/Pre/Pages/pre_offer_kar.aspx#great and go to karnataka and Great Deals on Recharges and on the page its calls @ 25paise... My plan was nt changed even after 24hrs... So, on 25th i complained in Vodafone Store and they registered my complaint and registration number is[protected] and the told they'll call me in 2-3 days and resolve my query... But even after 1 week i didn't receive call from them... After a week when i asked them to my surprise they said that they had called me and my query was resolved... So, i registered a complaint again on 7th May with registration number[protected]... and told they'll call me back in 24hrs but as usual didn't receive call from them... Every time i go there they r giving the same reply... Please help me out of this... Regards Vikas. Was this information helpful? No (0) Yes (0)

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Comments

Shazia Khan

from New Delhi, Delhi

Hi! I am working with Bank of America. So, I just planned to get my connection to be a coporate one so I submitted all my documnents at the Ansal Plaza Vodafone Store on 28th of Jan. 2008 but they never bothered to anything. And subsequently I marked a mail to them from my official id but they are least bothered about this. Then I marked a mail to my Relationship Manager attaching all my documents but he is also least bothered about this rather he does not have that much time to pick my call. If i call from some other number then he use to give false committment that yes it has been done. But till date that has not being done. I dont know what to do now.
These Vodaofone guys are not taking their job seriously.
Please help me and pull me out of this situation.

Gaurav.mktg

from Chennai, Tamil Nadu

Call to nodal officer Nidhin on her no.
[protected] she might response you

meetdipesh

from Hyderabad, Telangana

Even I have faced a similar problem. Vodafone was charging me at a very high rate for the calls that I was making. I had requested to change my plan on 16th April 2010, but nothing happened. Later when I called up again on 22 April 2010 to check on it, I came to know that the request was not at all registered. So, I registered the request again. However, even for the second time, the plan was not changed. Finally, I had to caqll and blast their executive. Later the executive changed the plan withing 2 hours of the call.

I guess they just dont want to provide any service and want to get money from customers for nothing.