Vodafone India Complaints & Reviews

I have purchased a WCC from Vodafone in 2500/= with a validity of 9 months. It worked first few day after that it became difficult to get 50118. I am registered for pin less service 9n phone [protected] and lodged at least 60 complaints at CARE / CORPORATE CARE / 111 / by fax but no body cared to attend it. The WCC effectiveness can be seen from my bills where calls made on card / without card are recorded and charged
accordingly. Now substantial money has lapsed with card. This is cheating with customers.Company should count all calls made by me without the help of card as these were on card and refund my all money The few mails are attached for reference please help
Prakash

Dear Sir/ Madam,

My Name is Vikas kumar Sinha & my no is [protected].I am having a post paid connection of Vodafone. I have made online payment to vodaphone on 25th Apr, 2008 through credit card for the month of 10-Mar-2008 TO 10-Apr-2008. But payment has not been updated in Vodafone records yet & also have not the payment confirmation from your side through SMS or Email. I have checked my ICICI bank account & amount was been credited to vodafone on 25th Apr, 2008 itself.

I had contacted customer care for this issue, but they says payment has not been updated in your Vodafone records. i have HTML file for bill payment details, which I have attached here please find.

Please help me regarding this issue...

--
With Regards,
Vikas K Sinha
(+91) - [protected]

ADD ON CARD on mobile connection taken by us on 4th April 2008 has not been activated since last 20 days inspite of complaints, reminders and personal visits.
We also wish to bring to your notice the highhandedness and indifferent attitude of MR AYUSH at P9 sector 18 Noida office of Vodafone which has caused us mental agony. For your action we give following details

PRIMARY NUMBER[protected]
ADD ON NUMBER[protected]
CAF NUMBER[protected]TH APRIL 2008
SIM NUMBER [protected]
PLAN TALK TO ALL 444
AMOUNT PAID RS 250
REMINDER COMPLAINT NUMBER[protected] MR FARID
REMINDER APPLICATION WITH DOCS SUBMITTED TO MR AYUSH ON 24TH / 25TH APRIL 2008
REMINDER VISIT MADE TO MR AYUSH 25TH APRIL 2008 15.00 HRS APPROX
Inspite of promise to activate within 4 hours nothing has happened till now. This clearly indicates the company’s indifference towards customers, for whatever reason be.
PS Please note the same experience was given to us on 4th of November on our previous add-on card application no CAF 01888559 dtd 1st November 2007 for sim number [protected] that had to be finally closed by us due to problems given by your staff.
I fail to understand

Why no varification process was implemented in last 20 days?
Why no follow up was done on our complaint of NO Activation[protected] MR Farid
Why were they not taken while issuing CAF, on 4th April?
How was agreement signed for issue of add on card, without completing formalities?
Why the customer's visit not taken seriously to resolve all issues when customer initiated
the querry in person by self?
Why Vodafone office does not give acknowledgements stamped and signed?
Why no formal cash reciept is given along with CAF?
Why ADD ON CARD connection comes with added problems and the same customer experiences it twice in a span of 4 months?

I am also forwarding this mail to all concerned whom I can approach later on Monday/ Tuesday

Reply awaited

To,

Manager Customer Service

VODAFONE

Hyderabad.



Subject: Regarding complaint against my mobile No. [protected]

Dear Sir,


This is with ref. to above subject matter. I undersigned Samrat Khanorkar, mobile No. [protected], has launched a complaint regarding “ No out going calls to Nagpur (STD – Land Line)”.


Sn
Date
Registration No.
Remarks

1
9.4.08
[protected]
Complaint launched on mobile

2
9.4.08
[protected]
Confirmed that the complaint is resolved.

3
14.4.08
[protected].
Complaint launched personally at VODAFONE stores ministers road, Sec’bad.

I am facing this problem since long and not able to call the numbers (STD _ LL) in spite of launching complaint for the 1st lime it was confirmed that the problem is resolved but unfortunately it remains the same.

Again on 14th April my self personally launched a complaint as mentioned above, till date it is not resolved.

You are kindly requested to look in to the matter and resolve the problem causing great difficulty to me.

Pl do the needful.
Thanks

Samrat Khanorkar
[protected]

I got a post paid connection nearly one and half years before having #[protected].For six month, it was well functioning & facing no problems.But, since last six month, i started getting numerous call on daily basis from VODAFONE collection that approx.Rs.7000 are due for payment otherwise you will face so and so problem in name of Dayaram Yadav.I don't know this gentle man.I expalined my problem and concern to all these excutives that this no. is of Manoj Yadav not of Dayaram Yadav and I have paid 100% against my postpaid bill and there is no dues.Since, I largely work in roaming therefore lot of money i have simply given to service provider without any cause.Apart from money part, i have little time to work my day to day corporate works therefore these kind of calls even tarnish my reputation among collegues and truely i don't have time to attend these kind o[censored]seless call on roaming.Later, i contact to various vodafone store especially situated at Vikas marg, new Delhi and at Rajendranagar, Ghaziabad.They simply provided me lip service but of no use.After getting fed up mentally and monetary, about 3 weeks before, I went personally to vodafone store--Rajendranagar, sahibabad, Ghaziabad and requested excutive named Seema to change this no.She gave a NEW no. and assured that it will be activated within 4 hours but it couldn't even after 10 days and during this meantime i continued to get such irritating call from vodafone collection dept. to pay the amount in very absurd and abusive manner.Later.again, on 12th April 2008, I contact to same executive --Seema--at Vodafone store at Rajedranagar, and she gave a new no.# [protected].I requested like a begger at least 50 times to that girl Seema that whatever you give a no. that must be fresh at any cost and she assured me so.But just after 2--3 days I got a call from vodafone collection#[protected] that nearly Rs.2500 are due to pay.However, I had paid total amount of Rs.2649--as told by Seema till 12th April including bill ampunt of Rs.1963.Later, I got a call from an unkown that this is a number of my father, how you got this number.So many things are coming into my mind now.Later on 21st Aril, i also file my complain through email to "vodafonecare.[protected]@vodafone.com"but everything is useless.Surprisingly, since last two days, my outgoing is not working and getting a messenge to contact customer care at 111.I did so but he again referred to contact me someone.I can't go further now.I don't know where to go ?? this is just another attempt to TRAI?? If no answer then "an indian will loose faith from Indian mechanism itself".My basic concern is that::
* shall i get money that i unduly paid to vodafone on roaming??
* shall vodafone reimburse for my mental agony and tarnishing my reputation ??
* shall anyone will come with permanent solution??except going for another service provider.
* can you devise something so that no consumer will face this kind of problem??
* Is there any legal act upon this kind of malfunctioning for service provider in india??

If possible, then act fast---i am a working in corporate import/export firm as a Mechanical engineer and believe in fast and simple working .Otherwise?? Let us God save this great nation and continue to work in our lethergic and irresposible way.

Thanks and regards,
Manoj Kumar Yadav
4/8, LS-2, Kartikey Apartment
Sector-5, Rajendranagar,
Sahibabad, Ghaziabad.UP
#[protected]

This Vinay Henry (Leaving in Sect-12, Panchkulla - Haryana) . On 12-Apr-08 took a plan of 224/- having top up of 180/- and validity of 2 months. After 2 days on 14-Apr-08 took a STD pack of 125/- so as to have tariff of STD all over India at cost of Rs 1 per minute. Acitivation took place but after 1day passed it stopped and STD charges 2.65/- per minute. Complain was lodged by me with the help of Dealer from whom i took the card. Complain no[protected].
But still no solution taken place, instead of this i recieved a call by vodafone customer care that "your complain has been attended and said tariff is acitivated" but when i responded it was wrong she denied and was not ready to listen and switched off.

We Purchase some corporate postpaid mobile connection from Vodafone's Roorkee Franchisee in the month of September. After using their services we find unsatisfactory & of no use. After making so many complaints, the service remains unaccepted. So all o[censored]s has decided to close all the postpaid corporate connection. So as per the legal requirements we have completed the entire needful obligation. That Franchisee assured us that with in next 48hrs the no.s will be deactivated. We have cleared all the dues and billings.

After 10-15 days me Vijyant Bhardwaj having Vodafone No. [protected]
MY Colleague Mr. R S Iyer -[protected]
& Mr. B K Sinha -[protected] still receives the bills from them. We informed the franchisee again & again, but in vein. Not only this, I informed the same on Vodafone Customer care, but that also in vein.

From last 6-7 Months we receives the bills every month and the copy of it. Continuously we are informing the Vodafone regarding this but no action yet has been taken. Thier Franchisee members & relationship Manager's Behaviour Is not have been up to the satisfactory level.

Recently the No. of Mr. B K Sinha's No. [protected] has been provided to the employee of another company's employee i.e. Anchor, haridwar unit employee Mr. Singh. we talk to that person he confirms that he don't have the Id. of his so Vodafone member issued the identity of Mr. Sinha for his and also the same billing address.

Not only had this they continuously sent us threatening lettered from the legal advisors.

All of the matter is really the serious matter. The continuously harassed us by giving the threatening letters, by sending the monthly bills and by unhearing the concerns of ours.

We expect the legal action & punishment from your side to the concerned Vodafone Company...

IN Anticipation Of Quick Response.

Regards,

Vijyant Bhardwaj,
Ph No.[protected], [protected]

am Irfan, earlier I was using a vodafone number [protected]. This number is closed in January 2008 and I have paid the outstanding amount 1200 through check in January 2008 it self although the amount was detected on 13 march 2008 from my Bank of India account . I got a call from advocate saying that there is a case against you for not paying the due amount for vodafone. I call the customer care and they are saying in system there is outstanding amount against this number. Please have a look and do the needful.

The day Hutch has changed to Vodafone, the quality has gone drastically. I am not getting any incoming call from last 2 days. When ever any one calls me, he/she gets a message saying my phone is not reachable.

I registered a complaint with Vodafone (using misleading IVR system) and got a Complaint Number. I was assured to get a call back with in 24 hrs at my alternate number.

It has been more than 30 hrs, but no one called me. I don;t know what to do? Now I hate that Dog which comes TV ads...

Vodafone is taking its customers for granted. I am sure if it doesn't improve, its survival in this competetive market is not possible...

Dear Sir / Madam

I am facing prob due to barring of my outgoing, even i pay my bill before my due date. Your coster care person Mr.Duby behave is very bad. i am going to file a case agains vodafone matrix in consumer coart, if any positive action is not taking by company fast. It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from...

salman
[protected]

My self archana was using Vodafone Card [post paid].
i ws disconnected the service on 04/12/2007. bur the vodafone says it ws disconnected in Feb'2008. Vodafone is harrassing us for the paymnet where we haven't used it.
i just want to say how much useless company this is.

i purchase a new connection from vodafone connection bendors
that is a post paid connection now after purchaseing date at18/03/08 then ig ot activation of this connection at 26/03/08
and after the activation i am getting so many call from a ricovery department of the barklays bank before giving the new no.. to any person then he was saying its a no.. of amit jain one of his customer and he is not giving the instlaments of the laon
then i tried to make him under stand its my no..[protected] in the name of sumit dixit at the billing address-a-6 sec=64 noida
and he is not going to believe me and those are abusing me
and thay alls are saying that its no.. of the amit jain and he talk so many times and he have call details of the same no.. before the actvation date-18/03/08 and that mean this connection was activated before purchasing by me and i purhchase as a new connection .. but after getting this point from the bank a talk to the customer service of vodafone postpaid or matrix services the no.. was [protected] and also sent a mail at =[protected]@matrix.in but those and the call ofd the customer service
he was saying that it is a refreshed a noumber and that was working before some months and then it got deactivtd and sale by him to me as a new connection so its a illegal according the rules of the TELEPHONE REGULATORY AUTHORITY OF INDIA..
and so now i am very mently disturb rgardign this big illegal game and i want to booke a case againset consumer court so plz help me i am veryy mently disturb and i want to do claimm...
a good simple citizen of our india =SUMIT DIXIT [protected]

Dear Sir / Madam

It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from your end (Matrix Cellular (International) Services Pvt Ltd.).

Its showing the commitment from your side towards customer anyways because you (Matrix Cellular (International) Services Pvt Ltd.) I am losing my business & mental peace if you are not able to do anything than ...

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).

Hope to hear from you very soon (Within 48 hours) with solution.

Regards
Mahesh Mishra
[protected] & [protected]


[protected] Forwarded message[protected]
From: MAHESH MISHRA <[protected]@gmail.com>
Date: Mar 28, 2008 12:38 AM
Subject: Re:[protected] Final Intimation
To: Care <[protected]@matrix.in>, sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com>


Dear Sir/Madam


As being stated by you that from your side services are barred as soon as usage exceeds credit limit.

I would like to know why it has not been done in my case all the time even after my several instructions / requests?

Why services got barred when my bill almost rose to 1600/- ?

I have beared this all the time after your commitments that it will not repeat, for your mistakes i have suffered a lot which was killing my mantel peace too but this time & further I do not .

It was something which was not expected from Matrix.

I have faced a lot of inconvenience and wont be able to pay above 750/- total bill amount, which was my credit limit.

Kindly look into the matter as soon as possible, as I do wish to continue getting your better services & commitment ...not bad.

Thanks




On 3/19/08, Care <[protected]@matrix.in> wrote:
Dear Subscriber,

This is with reference to your below mentioned mail.

We would like to confirm you that the amount of Rs.259.13 and Rs.299.00 are the rental charges for the period(7th Nov, 07-2nd Dec, 07) and (3rd Dec, 07-2nd Jan, 08) respectively.The Amount of Rs.558.13 is the usage charges in bill dated 3.12.08.We would also like to apprise you that the credit limit monitoring is done on the basis o[censored]sage charges not on rental amount.Hence the barring would be done when your usage charges are crossing your credit limit.However, in your case by the time barring was done the total outstanding i.e..Rental and usage charges became Rs.1655/-.

As you have been a privileged customer of Matrix therefore as a service gesture the late fees charges has been waived off against your number.We would request you to kindly clear the outstanding amount so that we can restore the services of your number.

For any further assistance/queries, please feel free to contact our customer care by dialing [protected]/111 (toll free) from your Matrix mobile number.

Assuring best of our services always.





Warm Regards,
Matrix Customer Care

Matrix Cellular Services Pvt. Ltd.
Toll Free Number : [protected]
Board No:[protected]
Fax No:[protected]
E-mail - [protected]@matrix.in
Visit us at www.matrix.in
















----- Original Message -----
From: MAHESH MISHRA
To: Care ; sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer ; Mahesh Mishra
Sent: Wednesday, March 12, 2008 11:27 AM
Subject: Fwd:[protected] Final Intimation


Dear Sir / madam

I would like to state that I have fixed my credit limit of INR 750/- per month for the same I had problems many times & was promised by your executive that it will not exceed than that amount.

I will pay only INR 750/- for one month rest amount will be beared by Matrix only. as you have deactivated my connection so reactivate it AFAP (as fast as possible).

Please ensure it so that it makes me able to pay your amount otherwise I have all my records to produce (email & Recorded conversation).

Its a mental harassment & giving me the feeling of cheating by Vodafone / Matrix so please make it sure that it should not happen in future, otherwise I have to take some action against your company.

Regards

Mahesh Mishra
[protected]




--
a strong n +ve attitude creates more miracles than anyother, coz LIFE is 10% how u make it n 90% how u take it...so b +ve n optimistic.KEEP SMILING.






Reply Reply to all Forward






"VODAFONECARE DEL (DEL)" Dear Customer, Thank you for writing to us. This is an automated response to ...
11:54 pm (7 minutes ago)



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MAHESH MISHRA to vodafonecare.m., vodafonecare.d., Care, Suman
show details 11:57 pm (4 minutes ago)

I emailing mumbai region too as there is Vodafone's corporate office.

Regards
Mahesh Mishra
[protected] & [protected]

[protected] Forwarded message[protected]
From: MAHESH MISHRA <[protected]@gmail.com>

- Show quoted text -
Date: Apr 19, 2008 11:53 PM
Subject: Fwd:[protected] Final Intimation (Dated 19.04.08)
To: Care <[protected]@matrix.in>
Cc: vodafonecare.[protected]@vodafone.com, Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com>


- Show quoted text -
Dear Sir / Madam

It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from your end (Matrix Cellular (International) Services Pvt Ltd.).

Its showing the commitment from your side towards customer anyways because you (Matrix Cellular (International) Services Pvt Ltd.) I am losing my business & mental peace if you are not able to do anything than ...

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).

Hope to hear from you very soon (Within 48 hours) with solution.

Regards
Mahesh Mishra
[protected] & [protected]


[protected] Forwarded message[protected]
From: MAHESH MISHRA <[protected]@gmail.com>
Date: Mar 28, 2008 12:38 AM
Subject: Re:[protected] Final Intimation
To: Care <[protected]@matrix.in>, sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com>


Dear Sir/Madam


As being stated by you that from your side services are barred as soon as usage exceeds credit limit.

I would like to know why it has not been done in my case all the time even after my several instructions / requests?

Why services got barred when my bill almost rose to 1600/- ?

I have beared this all the time after your commitments that it will not repeat, for your mistakes i have suffered a lot which was killing my mantel peace too but this time & further I do not .

It was something which was not expected from Matrix.

I have faced a lot of inconvenience and wont be able to pay above 750/- total bill amount, which was my credit limit.

Kindly look into the matter as soon as possible, as I do wish to continue getting your better services & commitment ...not bad.

Thanks




On 3/19/08, Care <[protected]@matrix.in> wrote:
Dear Subscriber,

This is with reference to your below mentioned mail.

We would like to confirm you that the amount of Rs.259.13 and Rs.299.00 are the rental charges for the period(7th Nov, 07-2nd Dec, 07) and (3rd Dec, 07-2nd Jan, 08) respectively.The Amount of Rs.558.13 is the usage charges in bill dated 3.12.08.We would also like to apprise you that the credit limit monitoring is done on the basis o[censored]sage charges not on rental amount.Hence the barring would be done when your usage charges are crossing your credit limit.However, in your case by the time barring was done the total outstanding i.e..Rental and usage charges became Rs.1655/-.

As you have been a privileged customer of Matrix therefore as a service gesture the late fees charges has been waived off against your number.We would request you to kindly clear the outstanding amount so that we can restore the services of your number.

For any further assistance/queries, please feel free to contact our customer care by dialing [protected]/111 (toll free) from your Matrix mobile number.

Assuring best of our services always.





Warm Regards,
Matrix Customer Care

Matrix Cellular Services Pvt. Ltd.
Toll Free Number : [protected]
Board No:[protected]
Fax No:[protected]
E-mail - [protected]@matrix.in
Visit us at www.matrix.in



















----- Original Message -----
From: MAHESH MISHRA
To: Care ; sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer ; Mahesh Mishra
Sent: Wednesday, March 12, 2008 11:27 AM
Subject: Fwd:[protected] Final Intimation


Dear Sir / madam

I would like to state that I have fixed my credit limit of INR 750/- per month for the same I had problems many times & was promised by your executive that it will not exceed than that amount.

I will pay only INR 750/- for one month rest amount will be beared by Matrix only. as you have deactivated my connection so reactivate it AFAP (as fast as possible).

Please ensure it so that it makes me able to pay your amount otherwise I have all my records to produce (email & Recorded conversation).

Its a mental harassment & giving me the feeling of cheating by Vodafone / Matrix so please make it sure that it should not happen in future, otherwise I have to take some action against your company.

Regards

Mahesh Mishra
[protected]




--
a strong n +ve attitude creates more miracles than anyother, coz LIFE is 10% how u make it n 90% how u take it...so b +ve n optimistic.KEEP SMILING.






Reply Reply to all Forward





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"VODAFONECARE DEL (DEL)" to me
show details 11:57 pm (3 minutes ago)

Images are not displayed.

Display images below - Always display images from VODAFONECARE.[protected]@vodafone.com

- Show quoted text -












Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EMail> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care



Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






My Vodafone

Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.




Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
24 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
48 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
48 hrs

7
Itemized Billing
ACT IB
CAN IB
111
48 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
GPRS - Postpaid
ACT VL
CAN VL
111
2 hrs

























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Hello

As i was recived a sms from vodafone that was "recharge with BC75 get Rs 38 talk time and call std @ Rs 1 per minute. i got this sms on 10 th of april. then i recharge with BC 75 and i got 0.41 as a talk time on 10 th of april. when i call customer care they tlod me u will get that amount in 48 hour but to till date i have not get that amount. now from more then one week cutomer care number is not responding. my number is [protected]

reply me
Ahrar

dear sir i am post paid custmer during i get ur connection from mr.RISHI mob:[protected].he commet with me in my 250monthly connection u r free from clip & caller tunes charges because i am come in ur post paid services from ur pre paid services.but now start from my connection activation date i pay all these things in last 6-7bills.now there is no good response from ur side againgt my complaints.i want response against this urgently, other wise i am not pay ur latest services.because from ur side no good response after selling the connection to me.

My self is rukam singh.I want to tell you that i had got a hutch connection from vodafone.After actived number([protected]), i got a massage from vodafone that get email, wallpapers, chat, ringtones and other.That's why i used internet.But when i got my bill, i saw there is added internet charged.That's why i did not pay the bill.After 2 month i received a call from a lawyer and he said me you would have to pay the bill.My bill was almost 2600.00 Rs..I told the lawyer, i am not able to pay 2600.00 Rs.. But he said me you pay 2000.00 Rs. and i would manage and disconnect your number.But yesterday i got a bill on number([protected]).I want to know when the lawyer had disconnect my number, why i got a bill.Pls cencel the bill.

I had activated vodafone sms pack worth 9 rs weakly.
On april 8, 2008 i sent a sms to my friend vodafone charged rs for it but my sms pack was activated.so i called vodafone customer care and said i had being charged but my sms pack was activate, they said yes sir your sms pack is activate on your vodafone you can send sms.
But is i said :sir i had charged for it.
They said: sir we had no any information now you can call tommorow and varify .
Next day i tried to make call to customer care but they didn't pickup my phone.then again i sent sms i had charged 7 rs.
Then next day my vodafone sms pack automaticly deactivated but there was not a weak past so i tried again to make call but no results.Now today at april 18 i have again charged 2 rs.sir please help me.

i am a post paid customer of vodafone before this i was pre paid customer i have recived so many calls on company behalf to change plan just like to 1 vodafone no your call will be free and your velidity will be carry forward and 1000 sms free all these things was written on there letter head but not even a single thing is given by co every time they told me that in next bill we will give you discount but nothing was there i have paid all bill for one year with that exta amount al last i went to ansal plaza vodafone shop to change my plan for all these complaints they told me paln can not change and soory for all that commitments kayon k vo humare franchisee ne ki thi or vo log lead banane k liye kabhi kabhi juthe commtment kar dete hain or na hi muzze inform kiya gaya k plan can not be change pre paid to post paid time they told me you can change your plan any time what to do now so many times i have called in customer care
[protected]

With great regret i wish to inform you that I am facing tremendous problems with my vodafone pre-paid connection activation and I feel that i am cheated by the company in this case. Here are the details:

Mob. No. : [protected]
Sim No. :[protected]
Date Taken : 2nd March
In the name of: Sarmistha Sengupta (My Mother)
All documents: Submitted
Amount Paid : Rs. 450

In order to contact me, use following details:
Mob. No.: [protected]
Name: Satyajit Sengupta (son of applicant Sarmistha Sengupta)

I got the SIM(Sim No.:[protected] from a retail shop of vodafone.

I was not using my Sim after I bought it till 16th of April. When on 16th, I tried to use my SIM, it was not connected. I got in touch with the vodafone care and they told me that I have to go and re submit my documents which I did on 18th, with the original retailer. The retailer was asking me to pay Rs. 240 more in order to get this activated. I was willing to give the photocopy of the original documents that the retailer said its with them and there is no way other than to pay Rs. 240 and get the connection. I try to convey this to vodafone care and got following replies:

1. They cant solve this problem. So i have to consider money is gone. (Exact words by executives)
2. I am un-professional for calling them over and over again in order to solve this.(Exact words by executives)
3. Customer care said there is no "Senior Manager" in there and I have to talk to them and no way out. They even disconnected my line.(Exact words by executives. Please take the evidence from your recording system)
4. I tried calling senior officials, through mobile number that i got from their website, but those were either busy or filled with messages.
5. Got in touch through e-mail without response.

In such a situation I feel i am cheated and for disrespect I have put up a complain against the organization. For your information, I lodged a complain with the consumer forum of "Goverment Of India". Following are the details:

Website URL : http://pgportal.gov.in/
Compain Number: DOTEL/E/2008/00219

I expect following things from the organization:

1. Immediate refund of money so that i can switch over to other company.
2. Compensation for disrespect shown by the customer care executives.
3. Apology for the harassments.

I have a serious patient at home and this is not the time for me to play fool with you and your esteemed organization. I will definitely raise this issue at different level so that people are aware of your services.

Please expedite on this and help me to take out of the situation.

I will wait for your kind perusal on this subject.

With Regards,

Satyajit Sengupta
(on behalf of Sarmistha Sengupta)
Mob. No.: [protected]

I have a Vodafone pre-paid mobile phone connection which i have taken one year before. The number is [removed]. The major problem i face with the connection is that, because of no or very weak network intensity my mobile is of no use at home.
I am staying at [removed], near HSR Layout in Bangalore. This area is coming very much under the Bangalore metro city. It is very inconvenient for a customer like me who is working in the IT sector to maintain my day-to-day activities without the mobile phone service.
The Vodafone company is cheating me with not providing network inside the city. How can I be blamed if i move to any other mobile service provider in this condition?
I plead the authorities to take immediate action against the company for violating their assurances to the customer
[removed]
Bangalore
Mob: [removed]