Vodafone India Complaints & Reviews

I have two vodafone connections obtained from their outlet in Malad - Hypercity. My numbers are [protected] and[protected]. I recntly moved my apartment in the same area and the address change was asked for . I was asked to go to the Vodafone counter and on 29th March I went there in Hypercity ( Malad west). I was instructed to give documents of address change . I went back with a letter from citibank reflecting the address change . That was not enough, the next day on 1st April i went back with the rent and lease agreement . I was told it was fine and that the number will be update in 72 hrs . it is 9th April, my address was not update and hence I went in to the same office today . I met 4 members, no one was able top give me a reason why it was not update and finally afte 40 minutes i met up with the store manager . I had to explain to her and then she disappaerade presumabably searching for the documents I had given . i waite and there was no document and the entire team searching for a document . this reflectsto the inefficient stafff and poor management . The first time I did not note the names, URVI the store manager was not able to answer, but kept searching for the document. Sammer in the counter was totally useless, Rizawana was the woman i met during my earlier visit, just disappeared. They have not provided me with any answer . If the address is not updated, I think the top management who take such high perks should look into the details of function. Vodofone efficently changed their name from Hutch to vodofone very well, but the functioning of the staff is really pathetic and worse than any govt staff. I would like the management to reply to me and not harass a customer by asking him to ccome 5 times for an address change to be executed.

Dr Arun balakrishnan, Vice President, Nicholas Piramal

Besides TRAI notice, Vodafone constantly unfair practise to activate unwanted services to their customers. If we do complaint against it, their customer care executives just say "We are sorry or helpless." the statement has been learnt by heart.

The operator do not care about their existing and old customers faith and its goodwill. It is keen to make a big hole (loot) to their customers pocket.

My April'08 and March'08 bills show that I have downloaded something which I don't know what is it exactly (i.e. hungadownsninetyn, truetoneindiagames, hungamapackagefift and hungamaanimation etc. if you search it on Google, you will find no result.) while nothing has been downloaded in my handset.

These downloads billing is around Rs300, as I don't have any proof against it so I have to been compelled to pay it.

My number is [protected].

Dear Sir/Ma'am



I am Mohd Abeed Khan with the phone no. [protected].Since I was out of station for around 3 and half to 4 months I could not pay the bill on time. Since I didn’t have a credit card I could not pay online and since there is no Vodafone store in Manipur I was really facing problem of paying my bill on time.



Few days back I spoke to the Customer Care from Vodafone and I told him the problem I faced and I even told her that I will be paying in 20days time and I apologies for the same mistake. Before this the alternate no([protected]) which I have given during the time of the connection was always there and I even spoke to most of your customer in that alternate no.



Now coming to the real problem I faced on Sunday, I was getting many call from some people telling me that they are courier people and wanted to deliver something to me. I met them on suday. A person came to me and asked me my ID and I gave them. He after seeing the ID card started shouting at me and even threatening me and told me to pay him the bill.



He didn’t even have the ethics to talking to me properly. He did not even hear to me. I tried explaining to him that I spoke to the customer care and I also told him that I have taken 20 days time. He even threaten me with my life and also he warned me that I will not be able to stay peacefully at my home.



Later on I told him that I wanted to meet his manager. Then he told me that to come with him to the Vodafone head office near FORUM. Once I got read he started telling me that he will not be able to come to head office and he was forcing me to come to Jayanagar or BTM layout.



Knowing that he was trying to play some trick I forcefully went to the Vodafone head office. While on the way he call up so many people and gave the bike no, the color of the dress myself and my friend was wearing.



On reaching the head office I found that there was nobody to assist us and that person was trying to play with me. Luckily a lady came out of your office and I and my friend took her help and the matter was solved with lots of argument and fight. After some time I spoke to your customer care from your office land line.



I explained her all my problems. She told me to pay the bill without the late payment charges. She even assured me that she will try to reimburse me the late payment charges (Rs. 200). During this time the person who came to collect money from my house already left telling my friend (I was on phone talking to customer care)that he will come back with many people and He will see that how I go safely from your office.



Later on I went to the Jayanagar Hutch office and spoke to a lady by name Aswini (name not sure). I explained to her all the pain I went through on that day. She told me that the senior person was not there and she told me to come today.

The person mobile no is : -[protected].



I even asked that person for the Xerox of the ID card but he refused to give me.



Waiting for your reply



Mohd Abeed Khan

[protected]

Respected Sir/Madam,
I had a vodafone prepaid connection of the number [protected].In the month of March they called me and convinced me to take a postpaid connection of same number. They said that I will only have to pay Rs300 as security deposit which will be refunded back to me and I will have to do nothing. I will get back the money just after I pay my third bill. They didn’t say anyrthing about CLI charge of Rs50 after 6months and all those hidden charges. They said I wont have to pay anything more than Rs199 i.e. my rental and 79 power that makes a total of Rs278 if I do not make calls more than the Rs100 talktime they are giving in the package.
They didn’t tell about tax being chargedover the total sum so I thougth that the rental will be insclusive of tax. Now that I am dissatisfied with their promises I have disconnected the line on 17th April but they are now saying that I wont get back my Rs300 deposit even if I pay all their outstanding bill which I have promised already. They are now saying that this money is in a six months lock period which was not atall said to me before. They are just cheating common people by giving incorrect informations.
Sincerely,
Jayanta Banik
14/B, Raipur Road
Kolkata-700092.

hi sir/mam
this is varun sidana,
actually i was using vodafone prepaid connection then i got a call from vodafone, they said we have a postpaid plan for u
plan details (i heard on that call)
rent 249
free local calls 500
vodafone to vodafone 10p/min
vodafone to other mobiles 60p/min
std all @ 1re/min

i was impressed with that plan nd i decided to go with that plan
then i migrated from prepaid to postpaid...
after 3 days i got an sms from vodafone that ur unbilled amount is 400+ nd reaching ur credit limit of rs 500
i was shocked
then i got a call from vodafone
i asked them about the call charges
they said
vodafone to vodafone 30p/min
i was again shocked
nd now only around 10 days hav been passed nd my unbilled amount is 1200 above(unbelievable), my credit limit is 1500
in simple words i am not going to pay a single penny to them becoz they misleaded me about the call charges...
kindly take some actions against them
thanking u
urs faithfuly
varun sidana
[protected]
delhi-110095

it has past more than 14 days that i apply for a conversion of prepaid to post paid. the boy named kuldeep from KOSMIC ENERGY DIALNET, SEC. 2, NOIDA, came and told that a new technology has been devised which don't require a new sim card for the pre to post paid conversion. now three days back my prepaid connection is blocked and post paid is activated but i don't have the simcard. so there is a great fear that sim can be misused by anybody for any criminal act. nobody is ready to take the responsibility and deliver the card, it is causing me a big loss. i[censored] talk to vodafone customer care they say they are helpless and cann't do anything again their own franchisee. they even donn't take the complaint.

sir,
This month 11th i taken one post paid connection no;[protected], unfortunatly the sim locked after three days . i enquired in your costomer care and they replaied me that ''its a non service are aconnection, and we will send one requiest to the regional office, and it will activate after two or three days.'' still now nothing happend ...the most irresponsible service i have ever seen.
thank you
ambarish

I have purchased a WCC from Vodafone in 2500/= with a validity of 9 months. It worked first few day after that it became difficult to get 50118. I am registered for pin less service 9n phone [protected] and lodged at least 60 complaints at CARE / CORPORATE CARE / 111 / by fax but no body cared to attend it. The WCC effectiveness can be seen from my bills where calls made on card / without card are recorded and charged
accordingly. Now substantial money has lapsed with card. This is cheating with customers.Company should count all calls made by me without the help of card as these were on card and refund my all money The few mails are attached for reference please help
Prakash

Dear Sir/ Madam,

My Name is Vikas kumar Sinha & my no is [protected].I am having a post paid connection of Vodafone. I have made online payment to vodaphone on 25th Apr, 2008 through credit card for the month of 10-Mar-2008 TO 10-Apr-2008. But payment has not been updated in Vodafone records yet & also have not the payment confirmation from your side through SMS or Email. I have checked my ICICI bank account & amount was been credited to vodafone on 25th Apr, 2008 itself.

I had contacted customer care for this issue, but they says payment has not been updated in your Vodafone records. i have HTML file for bill payment details, which I have attached here please find.

Please help me regarding this issue...

--
With Regards,
Vikas K Sinha
(+91) - [protected]

ADD ON CARD on mobile connection taken by us on 4th April 2008 has not been activated since last 20 days inspite of complaints, reminders and personal visits.
We also wish to bring to your notice the highhandedness and indifferent attitude of MR AYUSH at P9 sector 18 Noida office of Vodafone which has caused us mental agony. For your action we give following details

PRIMARY NUMBER[protected]
ADD ON NUMBER[protected]
CAF NUMBER[protected]TH APRIL 2008
SIM NUMBER [protected]
PLAN TALK TO ALL 444
AMOUNT PAID RS 250
REMINDER COMPLAINT NUMBER[protected] MR FARID
REMINDER APPLICATION WITH DOCS SUBMITTED TO MR AYUSH ON 24TH / 25TH APRIL 2008
REMINDER VISIT MADE TO MR AYUSH 25TH APRIL 2008 15.00 HRS APPROX
Inspite of promise to activate within 4 hours nothing has happened till now. This clearly indicates the company’s indifference towards customers, for whatever reason be.
PS Please note the same experience was given to us on 4th of November on our previous add-on card application no CAF 01888559 dtd 1st November 2007 for sim number [protected] that had to be finally closed by us due to problems given by your staff.
I fail to understand

Why no varification process was implemented in last 20 days?
Why no follow up was done on our complaint of NO Activation[protected] MR Farid
Why were they not taken while issuing CAF, on 4th April?
How was agreement signed for issue of add on card, without completing formalities?
Why the customer's visit not taken seriously to resolve all issues when customer initiated
the querry in person by self?
Why Vodafone office does not give acknowledgements stamped and signed?
Why no formal cash reciept is given along with CAF?
Why ADD ON CARD connection comes with added problems and the same customer experiences it twice in a span of 4 months?

I am also forwarding this mail to all concerned whom I can approach later on Monday/ Tuesday

Reply awaited

To,

Manager Customer Service

VODAFONE

Hyderabad.



Subject: Regarding complaint against my mobile No. [protected]

Dear Sir,


This is with ref. to above subject matter. I undersigned Samrat Khanorkar, mobile No. [protected], has launched a complaint regarding “ No out going calls to Nagpur (STD – Land Line)”.


Sn
Date
Registration No.
Remarks

1
9.4.08
[protected]
Complaint launched on mobile

2
9.4.08
[protected]
Confirmed that the complaint is resolved.

3
14.4.08
[protected].
Complaint launched personally at VODAFONE stores ministers road, Sec’bad.

I am facing this problem since long and not able to call the numbers (STD _ LL) in spite of launching complaint for the 1st lime it was confirmed that the problem is resolved but unfortunately it remains the same.

Again on 14th April my self personally launched a complaint as mentioned above, till date it is not resolved.

You are kindly requested to look in to the matter and resolve the problem causing great difficulty to me.

Pl do the needful.
Thanks

Samrat Khanorkar
[protected]

I got a post paid connection nearly one and half years before having #[protected].For six month, it was well functioning & facing no problems.But, since last six month, i started getting numerous call on daily basis from VODAFONE collection that approx.Rs.7000 are due for payment otherwise you will face so and so problem in name of Dayaram Yadav.I don't know this gentle man.I expalined my problem and concern to all these excutives that this no. is of Manoj Yadav not of Dayaram Yadav and I have paid 100% against my postpaid bill and there is no dues.Since, I largely work in roaming therefore lot of money i have simply given to service provider without any cause.Apart from money part, i have little time to work my day to day corporate works therefore these kind of calls even tarnish my reputation among collegues and truely i don't have time to attend these kind o[censored]seless call on roaming.Later, i contact to various vodafone store especially situated at Vikas marg, new Delhi and at Rajendranagar, Ghaziabad.They simply provided me lip service but of no use.After getting fed up mentally and monetary, about 3 weeks before, I went personally to vodafone store--Rajendranagar, sahibabad, Ghaziabad and requested excutive named Seema to change this no.She gave a NEW no. and assured that it will be activated within 4 hours but it couldn't even after 10 days and during this meantime i continued to get such irritating call from vodafone collection dept. to pay the amount in very absurd and abusive manner.Later.again, on 12th April 2008, I contact to same executive --Seema--at Vodafone store at Rajedranagar, and she gave a new no.# [protected].I requested like a begger at least 50 times to that girl Seema that whatever you give a no. that must be fresh at any cost and she assured me so.But just after 2--3 days I got a call from vodafone collection#[protected] that nearly Rs.2500 are due to pay.However, I had paid total amount of Rs.2649--as told by Seema till 12th April including bill ampunt of Rs.1963.Later, I got a call from an unkown that this is a number of my father, how you got this number.So many things are coming into my mind now.Later on 21st Aril, i also file my complain through email to "vodafonecare.[protected]@vodafone.com"but everything is useless.Surprisingly, since last two days, my outgoing is not working and getting a messenge to contact customer care at 111.I did so but he again referred to contact me someone.I can't go further now.I don't know where to go ?? this is just another attempt to TRAI?? If no answer then "an indian will loose faith from Indian mechanism itself".My basic concern is that::
* shall i get money that i unduly paid to vodafone on roaming??
* shall vodafone reimburse for my mental agony and tarnishing my reputation ??
* shall anyone will come with permanent solution??except going for another service provider.
* can you devise something so that no consumer will face this kind of problem??
* Is there any legal act upon this kind of malfunctioning for service provider in india??

If possible, then act fast---i am a working in corporate import/export firm as a Mechanical engineer and believe in fast and simple working .Otherwise?? Let us God save this great nation and continue to work in our lethergic and irresposible way.

Thanks and regards,
Manoj Kumar Yadav
4/8, LS-2, Kartikey Apartment
Sector-5, Rajendranagar,
Sahibabad, Ghaziabad.UP
#[protected]

This Vinay Henry (Leaving in Sect-12, Panchkulla - Haryana) . On 12-Apr-08 took a plan of 224/- having top up of 180/- and validity of 2 months. After 2 days on 14-Apr-08 took a STD pack of 125/- so as to have tariff of STD all over India at cost of Rs 1 per minute. Acitivation took place but after 1day passed it stopped and STD charges 2.65/- per minute. Complain was lodged by me with the help of Dealer from whom i took the card. Complain no[protected].
But still no solution taken place, instead of this i recieved a call by vodafone customer care that "your complain has been attended and said tariff is acitivated" but when i responded it was wrong she denied and was not ready to listen and switched off.

We Purchase some corporate postpaid mobile connection from Vodafone's Roorkee Franchisee in the month of September. After using their services we find unsatisfactory & of no use. After making so many complaints, the service remains unaccepted. So all o[censored]s has decided to close all the postpaid corporate connection. So as per the legal requirements we have completed the entire needful obligation. That Franchisee assured us that with in next 48hrs the no.s will be deactivated. We have cleared all the dues and billings.

After 10-15 days me Vijyant Bhardwaj having Vodafone No. [protected]
MY Colleague Mr. R S Iyer -[protected]
& Mr. B K Sinha -[protected] still receives the bills from them. We informed the franchisee again & again, but in vein. Not only this, I informed the same on Vodafone Customer care, but that also in vein.

From last 6-7 Months we receives the bills every month and the copy of it. Continuously we are informing the Vodafone regarding this but no action yet has been taken. Thier Franchisee members & relationship Manager's Behaviour Is not have been up to the satisfactory level.

Recently the No. of Mr. B K Sinha's No. [protected] has been provided to the employee of another company's employee i.e. Anchor, haridwar unit employee Mr. Singh. we talk to that person he confirms that he don't have the Id. of his so Vodafone member issued the identity of Mr. Sinha for his and also the same billing address.

Not only had this they continuously sent us threatening lettered from the legal advisors.

All of the matter is really the serious matter. The continuously harassed us by giving the threatening letters, by sending the monthly bills and by unhearing the concerns of ours.

We expect the legal action & punishment from your side to the concerned Vodafone Company...

IN Anticipation Of Quick Response.

Regards,

Vijyant Bhardwaj,
Ph No.[protected], [protected]

am Irfan, earlier I was using a vodafone number [protected]. This number is closed in January 2008 and I have paid the outstanding amount 1200 through check in January 2008 it self although the amount was detected on 13 march 2008 from my Bank of India account . I got a call from advocate saying that there is a case against you for not paying the due amount for vodafone. I call the customer care and they are saying in system there is outstanding amount against this number. Please have a look and do the needful.

The day Hutch has changed to Vodafone, the quality has gone drastically. I am not getting any incoming call from last 2 days. When ever any one calls me, he/she gets a message saying my phone is not reachable.

I registered a complaint with Vodafone (using misleading IVR system) and got a Complaint Number. I was assured to get a call back with in 24 hrs at my alternate number.

It has been more than 30 hrs, but no one called me. I don;t know what to do? Now I hate that Dog which comes TV ads...

Vodafone is taking its customers for granted. I am sure if it doesn't improve, its survival in this competetive market is not possible...

Dear Sir / Madam

I am facing prob due to barring of my outgoing, even i pay my bill before my due date. Your coster care person Mr.Duby behave is very bad. i am going to file a case agains vodafone matrix in consumer coart, if any positive action is not taking by company fast. It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from...

salman
[protected]

My self archana was using Vodafone Card [post paid].
i ws disconnected the service on 04/12/2007. bur the vodafone says it ws disconnected in Feb'2008. Vodafone is harrassing us for the paymnet where we haven't used it.
i just want to say how much useless company this is.

i purchase a new connection from vodafone connection bendors
that is a post paid connection now after purchaseing date at18/03/08 then ig ot activation of this connection at 26/03/08
and after the activation i am getting so many call from a ricovery department of the barklays bank before giving the new no.. to any person then he was saying its a no.. of amit jain one of his customer and he is not giving the instlaments of the laon
then i tried to make him under stand its my no..[protected] in the name of sumit dixit at the billing address-a-6 sec=64 noida
and he is not going to believe me and those are abusing me
and thay alls are saying that its no.. of the amit jain and he talk so many times and he have call details of the same no.. before the actvation date-18/03/08 and that mean this connection was activated before purchasing by me and i purhchase as a new connection .. but after getting this point from the bank a talk to the customer service of vodafone postpaid or matrix services the no.. was [protected] and also sent a mail at =[protected]@matrix.in but those and the call ofd the customer service
he was saying that it is a refreshed a noumber and that was working before some months and then it got deactivtd and sale by him to me as a new connection so its a illegal according the rules of the TELEPHONE REGULATORY AUTHORITY OF INDIA..
and so now i am very mently disturb rgardign this big illegal game and i want to booke a case againset consumer court so plz help me i am veryy mently disturb and i want to do claimm...
a good simple citizen of our india =SUMIT DIXIT [protected]

Dear Sir / Madam

It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from your end (Matrix Cellular (International) Services Pvt Ltd.).

Its showing the commitment from your side towards customer anyways because you (Matrix Cellular (International) Services Pvt Ltd.) I am losing my business & mental peace if you are not able to do anything than ...

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).

Hope to hear from you very soon (Within 48 hours) with solution.

Regards
Mahesh Mishra
[protected] & [protected]


[protected] Forwarded message[protected]
From: MAHESH MISHRA <[protected]@gmail.com>
Date: Mar 28, 2008 12:38 AM
Subject: Re:[protected] Final Intimation
To: Care <[protected]@matrix.in>, sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com>


Dear Sir/Madam


As being stated by you that from your side services are barred as soon as usage exceeds credit limit.

I would like to know why it has not been done in my case all the time even after my several instructions / requests?

Why services got barred when my bill almost rose to 1600/- ?

I have beared this all the time after your commitments that it will not repeat, for your mistakes i have suffered a lot which was killing my mantel peace too but this time & further I do not .

It was something which was not expected from Matrix.

I have faced a lot of inconvenience and wont be able to pay above 750/- total bill amount, which was my credit limit.

Kindly look into the matter as soon as possible, as I do wish to continue getting your better services & commitment ...not bad.

Thanks




On 3/19/08, Care <[protected]@matrix.in> wrote:
Dear Subscriber,

This is with reference to your below mentioned mail.

We would like to confirm you that the amount of Rs.259.13 and Rs.299.00 are the rental charges for the period(7th Nov, 07-2nd Dec, 07) and (3rd Dec, 07-2nd Jan, 08) respectively.The Amount of Rs.558.13 is the usage charges in bill dated 3.12.08.We would also like to apprise you that the credit limit monitoring is done on the basis o[censored]sage charges not on rental amount.Hence the barring would be done when your usage charges are crossing your credit limit.However, in your case by the time barring was done the total outstanding i.e..Rental and usage charges became Rs.1655/-.

As you have been a privileged customer of Matrix therefore as a service gesture the late fees charges has been waived off against your number.We would request you to kindly clear the outstanding amount so that we can restore the services of your number.

For any further assistance/queries, please feel free to contact our customer care by dialing [protected]/111 (toll free) from your Matrix mobile number.

Assuring best of our services always.





Warm Regards,
Matrix Customer Care

Matrix Cellular Services Pvt. Ltd.
Toll Free Number : [protected]
Board No:[protected]
Fax No:[protected]
E-mail - [protected]@matrix.in
Visit us at www.matrix.in
















----- Original Message -----
From: MAHESH MISHRA
To: Care ; sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer ; Mahesh Mishra
Sent: Wednesday, March 12, 2008 11:27 AM
Subject: Fwd:[protected] Final Intimation


Dear Sir / madam

I would like to state that I have fixed my credit limit of INR 750/- per month for the same I had problems many times & was promised by your executive that it will not exceed than that amount.

I will pay only INR 750/- for one month rest amount will be beared by Matrix only. as you have deactivated my connection so reactivate it AFAP (as fast as possible).

Please ensure it so that it makes me able to pay your amount otherwise I have all my records to produce (email & Recorded conversation).

Its a mental harassment & giving me the feeling of cheating by Vodafone / Matrix so please make it sure that it should not happen in future, otherwise I have to take some action against your company.

Regards

Mahesh Mishra
[protected]




--
a strong n +ve attitude creates more miracles than anyother, coz LIFE is 10% how u make it n 90% how u take it...so b +ve n optimistic.KEEP SMILING.






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"VODAFONECARE DEL (DEL)" Dear Customer, Thank you for writing to us. This is an automated response to ...
11:54 pm (7 minutes ago)



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MAHESH MISHRA to vodafonecare.m., vodafonecare.d., Care, Suman
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I emailing mumbai region too as there is Vodafone's corporate office.

Regards
Mahesh Mishra
[protected] & [protected]

[protected] Forwarded message[protected]
From: MAHESH MISHRA <[protected]@gmail.com>

- Show quoted text -
Date: Apr 19, 2008 11:53 PM
Subject: Fwd:[protected] Final Intimation (Dated 19.04.08)
To: Care <[protected]@matrix.in>
Cc: vodafonecare.[protected]@vodafone.com, Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com>


- Show quoted text -
Dear Sir / Madam

It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from your end (Matrix Cellular (International) Services Pvt Ltd.).

Its showing the commitment from your side towards customer anyways because you (Matrix Cellular (International) Services Pvt Ltd.) I am losing my business & mental peace if you are not able to do anything than ...

I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care).

Hope to hear from you very soon (Within 48 hours) with solution.

Regards
Mahesh Mishra
[protected] & [protected]


[protected] Forwarded message[protected]
From: MAHESH MISHRA <[protected]@gmail.com>
Date: Mar 28, 2008 12:38 AM
Subject: Re:[protected] Final Intimation
To: Care <[protected]@matrix.in>, sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com>


Dear Sir/Madam


As being stated by you that from your side services are barred as soon as usage exceeds credit limit.

I would like to know why it has not been done in my case all the time even after my several instructions / requests?

Why services got barred when my bill almost rose to 1600/- ?

I have beared this all the time after your commitments that it will not repeat, for your mistakes i have suffered a lot which was killing my mantel peace too but this time & further I do not .

It was something which was not expected from Matrix.

I have faced a lot of inconvenience and wont be able to pay above 750/- total bill amount, which was my credit limit.

Kindly look into the matter as soon as possible, as I do wish to continue getting your better services & commitment ...not bad.

Thanks




On 3/19/08, Care <[protected]@matrix.in> wrote:
Dear Subscriber,

This is with reference to your below mentioned mail.

We would like to confirm you that the amount of Rs.259.13 and Rs.299.00 are the rental charges for the period(7th Nov, 07-2nd Dec, 07) and (3rd Dec, 07-2nd Jan, 08) respectively.The Amount of Rs.558.13 is the usage charges in bill dated 3.12.08.We would also like to apprise you that the credit limit monitoring is done on the basis o[censored]sage charges not on rental amount.Hence the barring would be done when your usage charges are crossing your credit limit.However, in your case by the time barring was done the total outstanding i.e..Rental and usage charges became Rs.1655/-.

As you have been a privileged customer of Matrix therefore as a service gesture the late fees charges has been waived off against your number.We would request you to kindly clear the outstanding amount so that we can restore the services of your number.

For any further assistance/queries, please feel free to contact our customer care by dialing [protected]/111 (toll free) from your Matrix mobile number.

Assuring best of our services always.





Warm Regards,
Matrix Customer Care

Matrix Cellular Services Pvt. Ltd.
Toll Free Number : [protected]
Board No:[protected]
Fax No:[protected]
E-mail - [protected]@matrix.in
Visit us at www.matrix.in



















----- Original Message -----
From: MAHESH MISHRA
To: Care ; sanjoy.[protected]@hutch.in
Cc: Suman T Mishra - Lawyer ; Mahesh Mishra
Sent: Wednesday, March 12, 2008 11:27 AM
Subject: Fwd:[protected] Final Intimation


Dear Sir / madam

I would like to state that I have fixed my credit limit of INR 750/- per month for the same I had problems many times & was promised by your executive that it will not exceed than that amount.

I will pay only INR 750/- for one month rest amount will be beared by Matrix only. as you have deactivated my connection so reactivate it AFAP (as fast as possible).

Please ensure it so that it makes me able to pay your amount otherwise I have all my records to produce (email & Recorded conversation).

Its a mental harassment & giving me the feeling of cheating by Vodafone / Matrix so please make it sure that it should not happen in future, otherwise I have to take some action against your company.

Regards

Mahesh Mishra
[protected]




--
a strong n +ve attitude creates more miracles than anyother, coz LIFE is 10% how u make it n 90% how u take it...so b +ve n optimistic.KEEP SMILING.






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Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EMail> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care



Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






My Vodafone

Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.




Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
24 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
48 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
48 hrs

7
Itemized Billing
ACT IB
CAN IB
111
48 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
GPRS - Postpaid
ACT VL
CAN VL
111
2 hrs

























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