Vodafone India Complaints & Reviews

Hi,

Even though i had a credit limit of Rs:2000/-. Vadafone people had stopped my outgoing facility and saying that due to exceeding credit limit.
As such i had used credit limit of Rs:1400/-(approx).i had already dropped a mail and spoke with concerned customer care executive.
due to their poor service my activities are getting disturbed.

as such no reply from their end.i have all written documents(soft copy and sms).

Hi,

Today I got a call from a vodafone customer rep from Bangalore Dairy circle branch. He introduced himself as Suresh and he demanded that I pay Rs 3500 bill amount. I told him that he had got the wrong person and that I have been using airtel for the last 5 years. But then he started using abusive language and started threatening me. I would like to get the Address/number of his boss. Could you help me out? His number is[protected]

I'm very old customer of BPL-HUTCH-VODAFONE. I lost my mobile last month. I have taken new card with same cell no.from your VODAFONE store Aundh Pune yesterday evening. It is being told that it will activate with in two hrs. Until now it is not activated.
you are requested to do it as soon as possible.

Regards,


Rajendra Thakare.


cell no. - [protected].

There were GPRS charges that were charged to me for billing period 25-3-08 to 24-04-08. the total charges amounted to Rs 885, i visited your Vodafone store in Rajiv Chowk (Connought Place), New Delhi. There i had a talk with Mr Sandeep who had told me that the charges will be reversed in the next bill. The same has not been done and my services have been blocked without notifying me. I had paid an amount of Rs 1500 by cheque against the total bill of Rs 2564. The balance amount had to be reversed, to which i am not able to see any development. My calling to the coutomer care were also blocked, and i don't understand how they expect anyone to get in touch with the care executives. By no means it seems that they are Happy to Help.

Hi,
This is an ongoing issue with vodafone i have two numbers which are [protected] & [protected] it was such a horrible experiance to get it activated first it took a week for the numbers to work.
After that the bill came & the charges were incorrect i called customer care & was promised it would be adjusted in the next bill.But i am still being charged incorrectly & when contacted RM even he told to contact 111 but when called there they couldn't do anything & told to cancel it, whenever i have talked to customer care i have a recording of that & not to mention how rude they were. Hope some action is taken soon or would have to go to court & take some legal action.

When people try to call me they get an error message- 'Invalid No", & upon calling the Customer Care, a Redicules Responce is Recived stating---"There is no problem with us, ask the person to try for some time it will connect". Even more the call center employee threatens to disconnect the call. are we the sevice provider, or VODAFONE. in true sense The Service providers are taking the CONSUMERS FOR AN RIDE...

I have a corporate account(HSBC) as you can check in your records

but I have a individual 299 post paid plan . .I have spoken with one of your representative
(Mr. Apurva kumar ghosh) in vodafone store in kankurganchi and was told by him
that I will be charged clip charges of 50/- from this month current billing cycle.I fail to understand
why I have to Pay clip charges of 50/- inspite of having a corporate account,
which is not justified as I was told that corporate customers need not pay
any clip charges in these regard. I spoke with corporate customer care
after dialling 131 and spoke with poonam in these regard who has given me a
request no.[protected] in these regard saying that I will be called

by vodafone but I havent received any call from your department .
kindly explain me the inefficiency on your part in these regard .


Please explain the tariff plan for HSBC 199 plan (corporate )
and explain whether a post paid connection can be made
into a pre paid connection or not .

your reply is awaited

Dibyendu Mitra
201, block-b, bangur avenue
kolkata-55

I hve neither asked for any ring tone installation nor selected any song tobe installed, but to my utter dismay a msg appeared on my mobile stating about successful installation of ringtone and deduction of Rs.30/- on that count. My vodafone Mobile No. is [protected]. The entire episode is unbusinesslike against the the interest of a customer/consumer. ALL THAT I WANT IS IMMEDIATE DELETION OF THIS UNSOLICITED RINGTONE AND CREDITING BACK THE AMOUNT ARBITRARILY DEDUCTED. Can I expect an immediate favourable action pl?

ir,
i am a small retailer in my village. my name shibu, my add. is jayaelectronics, v.m road, mannarkkad(po), palakkad dt. kerala
my problem is i will applay a new flexi sim for selling Essy recharge cupons, agent(mannarkkad )tell flexi sim is now not available
give photos and id copy for applay sim conection . then i give all documents in january last 2008, they tell if sim is redy
call u later then i come back, next month i will enquiry my sim condition they tell not come pls come leater. then i will go back
again next month(march) same i will ask they . thy tell not come pls come later... againe same proccess continue april and now may
no response represtitive tell ask office, officer tell not come the flexi sim is verry tight so not give on demand,
but when i applay new sim january after in my area there two new shope open same recharge cupon and flexi they get the
vodafone flexi sim.

sir, u will enquire my shope last 10 year most popular electronics sales and service center in v.m road
now my shope availabele all type recharge cupons and flexi in last two year (vodafone flexi is not avialable) i am a OXIGEN
Retailer i will sell vodaphone coupons through oxigen but the flexi is not availabele. if flexi sim is get
i can improve my bussiness more(sim activation now do another retailer flexi sim) . so kindly attention in my problem

best regards

shibu m,

respected sir, i am a vodafone postpaid customer since it was bpl in maharashtra. i had number [protected] for about ten years. later on in opted for post paid services and under cug plan i went with my friends under banner of mariyam developers limited.
i was billed properly for about a year but in february 2008 i planned to discontinue my [protected] number and opted for new vodafone postpaid [protected]. for the same i submitted discontinuation form on 24th of feb 2008 and thereafter started my new above said number.
even after this after stopping to use the [protected] number every month a bill is generated and an outstanding of 904 rs is shown. when i visited the vodafone store at sadar the employee who had accepted my form said that she was unable to trace my form and to fill a new form which i did today 26th of may 2008.
she accepted that it was her mistake but asked me to settle the same by paying atleast some amount to the company.
is this the happy to help policy of vodafone.

I would like to submit the following:

1)that I had lifetime subscription of hutch (now vodafone) services for
the number [protected] for which 'I had submitted the forms with
photograph and all the formalities thereof;
2) that I could not use the phone since it broke down and I carried on
using the other phone I had;
3) that on buying a new phone I got the old sim card put in the other
mobile to use and since the sim was blocked I called the helpline only
to be told by one Ms. Kulvinder that the number is now being used by
someone else to whom the same number has been alloted;
4) that this amount to unethical practice by hutch (vodafone) of
disconnecting without informing (since all contact details were availble
with you) even if the phone was not in use for some time. I assure that
in case I am not given an alternative number in case the earlier number
can not be restored I will knock at the door of law through consumer
court! Or else I be told as to how much recharge or other formalities I have to fulfill to activate my number.

An early reply is solicited.

K.K. Nagrath
1100 UF Apartments
Plot 9, Sector 6
Dwarka

Hi my cell no is. [protected]. I am using Sagem my 101x mobile handset. This handset bought with hutch sim. Always when my screen of the phone idle, there always shows some alerts ads. If you will try to comeback on homescreen by mistake if call button press. The given service will automatically activated. means so many times when i was tryied to remove this such ads from my screen. it was directly in single button, and the amount was deducted from your balance. Its totally cheating. i hate this service. I want refund of my money that was deducted from my balance account.And one more thing when such Cricket alert was activated on my cell, i has not sufficient balance too. but it was activated in single button press without asking confirmation. plz solve my query and give me the refund.

Dear Sirs,

I a vodafone customer for the last 6 years having mobile no. [protected] at Kolkata. Thanks for providing facility of Call Divert facility through which we can trqansfer call of our mobile to any other no. (other mobile or office or residential landline). But what happened, A couple of days earlier somebody not known to me used this call divert facility in my mobile either knowingly or unknowingly to my mobile. The calls received on behalf of that xyz user is in oriya language and they do not understand Bengali, Hindi or English. I am feeling disturbed too much. I contacted last Friday i.e. 23-5-08 to helpline of Vodafone at Kolkata to stop call diversion in my mobile. They clearly said it is not possible and did nothing. I thins as a consumer I have the right not to receive any diverted calls of any 3rd party. Remember, I have not given my number to that fellow but I was forced to receive diverted calls and getting disturbed.

Hope you will kindly look into the matter and help all the consumers in India not to receive any diverted calls o[censored]nknown 3rd party.

Thanking you,

Yours sincerely,

Arunava Das
Mobile No. [protected]
168/2, South Sinthee Road, Kolkata - 700050

Sir,
i am subrata paul. vodafone retailer has misguide me. i have nokia 1110 handset and bundil offer Vodafone sim card. i have recharge Rs =148 on 23 rd may in 2008 and my sim card did not accept this offer. i did not also get offer 1500 min free. i[censored] kindly get back my ballence it would be thankful.

my mobile no: [protected]

Hello,
I have taken Talk plan 299 with addition of talk vodafone @ rs 0.30p and i was told in that plan that i will charged Rs 0.60p on my call and they said 500 calls free.

but when i received my bill i found that i have been charged as normal rs.0.60 p.. and i was fooled by the company by giving me normal plan in the name of talk

after paying Rs 299for this plan i am not getting any other benefit also my phone no. is [protected]

Hi,

I'm not a customer of Vodafone as my Mobile Phone service provider, however since the last 2-3 days i'm getting a call from one Mr Suresh Babu (who claims to be a Collection Officer with Vodafone) and wants me to pay a pending mobile phone bill of Ms Chandrali (just an acquaintance of mine) to the tune of 26, 000 INR.

I have tried to explain to Mr Suresh that i'm no way related to her bill payment, but this has fallen into deaf ears. Mr Suresh has been very abusive on the calls to me and in addressing Chandrali. He tends to be threatening as well with dire consequences.

He calls me from a number[protected]/ [protected] and claims to be working from the Vodafone office in Diary Circle (opp. Jyoti Nivas College) in Bangalore, Karnataka India.

I'm not used to and habituated to such kind of vulgarity and the same is taking a toll on me mentally.

I'm looking forward to some help from someone or some organisation who can save me from such further harrassment(s) and mental torture.

Thanks,

Palas Panja

Dear sir,

My mobile no. is [protected] ( prpaid with Vodaphone). I asked vodafone on 12th may 2008 sent to massge recharged my mobile with a voucher of Rs.278/ with Rs.50 talktaime one year incoming velidity mobile to mobile one year charge of 50 paice but company not vailid the mobile to mobile 50 paice so Reqvest in mobile to mobile Rs.50 paice Scheme.
With kind regards,

Girish Patel (Gujrat)
India

hi

I am Ramanaiah, working for zensar technologies, and this is my mobile number [protected]. Am facing the cross connection problem. if i want to call one person(outgoing calls only), i need to call that number near 20 to 30 times, then only i can reach the exact person, mean while the vodafone people charging for cross connection i.e 20 to 30 dialled numbers.

Am facing this problem since 2 and half month, on the starting day itself I informed the problem to them and i requested to them for deducting the amount for those calls in my bill.

But the vodafone people are not listening my words. Can you please take a action regarding this.

If you want any further details call me in this.

[protected].

I had taken a new postpaid connection on 11th May 2008 at the SION vodafone centre. I had submitted all relevant documents that included (My Driving licence, one photograph, the application form, add on request, credit card photo copy with which I made payment, No objection certificate of my husband (shanmugam, who is currently vodafone customer) to receive my bills at his residence address, My husband's Driving Licence.

I had also posted request to raise the credit limit from 500 to 2500 for which I was asked to submit my mobile bill copy of my earlier connection at Hyderabad for which I had credit limit of 7000. I had promptly done so.

vodafone customer service came in for verification and after which my credit limit was raised to 2500.

In the meanwhile to receive uninterrupted connection service I had made a prepayment of Rs. 1000.

However, vodafone had actually barred my outgoing calls all of a sudden on 19th May without any prior Warning.

When enquired with customer service (111) about this action, I was informed that the action was due to the fact that I had not submitted any of the ID proof or such other documents.

My husband immediately contacted the SION centre and realised that the Backoffice of SION vodafone centre had lost all the documents along with the application and that I have to re submit all the documents along with the application. The SION centre also promised that the outgoing calls shall be activated in two hours.

However, the outgoing calls were never activated. when I called customer care on 21st May (111) the next day, I was told they will activate outgoing in 2 hours. I had requested them that even if it was the problem of vodafone for having lost the documents, the customers should not be penalised or troubled.
They should have called and informed me about the problem.
They should have atleast sent me an SMS
They should have given me time till a weekend for the customer to act on it.

All the above was never done.

Its more than 36 hours and they have still not activated my outgoing calls.

And now they have stopped my incoming calls as well.

This is a very strict mis representation of service.

Vodafone is certainly not happy to help when they are actually in trouble.

I guess they would soon realise that all customers do not just bear their irresponsible acts.

Dear Sir,

I m Davinder Pal I am starting with vodaphone connection services as a prepaid Customer last 4 years. One day one vodaphone sale executive call me and introduse with vodaphone postpaid Connection and tell me also u don't worry sir u can do in future i[censored] want postpaid to switch prepaid. But I m many time try with vodaphone shoppee they tell me u can't do postpaid to prepaid my number is [protected] i have many problem with postpaid connection because all months my bill is 800 to 1000 please switch off my connection postpaid to prepaid otherwise I m change my connection vodaphone to others.

Thanks