Vodafone India Complaints & Reviews

Hi, i got no of calls from vodafone which got irritated me. Got calls from different numbers daily. my no is [protected].

I had purchased an add on connection from Vodafone when I got a call from them soliciting to do so.
My experience thereafter is in the mails I have appended.
Just because I had also written to you, the agents at 111 have started acting as if they can not hear me as soon as I tell them who I am.
The Nodal officer's cell phone is perpetually on answering machine which has no further space for my message.
Despite so many calls and emails to 111, [protected]@vodafone delhi and their nodal officer I am not getting
Now with this new retaliatory move by vodafone where the 111 doesn't even want to listen to me, what do I do?
Their Vodafone store in Gurgaon is shut as a weekly off.

Should I be penalised just because I approached TRAI for redressal?
Help me.

Dimple
[protected] who applied for an additional number ([protected]) under false promises from Vodafone four days ago.


__________My earlier mails to Vodafone & TRAI______________________________

From:
To: [protected]@del2.vsnl.net.in; vodafonecare.[protected]@vodafone.com; gurpreet.[protected]@vodafone.com
CC: [protected]@trai.gov.in
Subject: RE: 3rd mail - Fourth Day- Why is my connection not activated?
Date: Tue, 17 Jun 2008 11:32:13 +0530

Dear All

Reg: [protected] & [protected]
I am being unnecessarily mentally harrassed.
Need to know: why even on fourth day, my connection not getting activated?
This is not what you promised when you solicited me on phone and tempted me with sweet promises for an additional connection.

Will TRAI take some notice of malpractices detailed in my earlier mail (attached)?

Regards

Dimple Mohindra
PS: I have made at least 15 calls to 111 and I get a different version everytime. Amit (of vodafone store JMD Gurgaon) too promised to call back yesterday morning. No results!!

______more mails:_______
From:
To: [protected]@del2.vsnl.net.in; vodafonecare.[protected]@vodafone.com; gurpreet.[protected]@vodafone.com
CC: [protected]@trai.gov.in
Subject: FW: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 18:58:57 +0530

Dear Sir at TRAI
Copy is being marked to you about business malpractice by Vodafone where first they solicit customers with inflated miscommunicated promises & the slowly start playing by the book and yet fail to deliver.
My last disappointment was when the customer care executive with vodafone: Chandan; who took my complaint refused point blank to share the contact details of their nodal officer. My ticket numbers for last few complaints are : [protected] & [protected].
During this conversation I was clearly denied any escalation of my problem and also denied details of contacting their nodal officer.

The rest of the mail is to Vodafone as well to highlight my issue.

regards

dimple mohindra

From:
To: gurpreet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.co.in; [protected]@vodafone.com
Subject: RE: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 16:26:47 +0530
__________________________________________

__________more_______

To: gurpreet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.co.in; [protected]@vodafone.com
Subject: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 14:28:03 +0530

Dear Gurpreet.

To begin with, I was disappointed that even the number given to contact you is never reachable!!

Now my two complaints:

1. My additional connection ([protected]), despite promises is still not active, nor have I received any verification call. There is no help offered by 111 after three calls and they refuse to divulge contact numbers of the Vodafone store despite knowing that only they can help.
2. There is confusion on my due amount and despite seeking clarity from Vodafone store, I do not know wheteher I owe money or there is excess in my account. Vodafone store says I have credit of Rs 700/- in excess where as 111 says I need to pay Rs. 700/-. For your info: I paid approx Rs. 700/- by cash on 31st mmay 2008.
Details:
During a call I was solicited by Vodafone's agent on 111 for an additional connection a week back. The set of promises included:

1. I will get 10% off on both our connections.
2. He will get the new number activated within two hours.
3. I will get the number of my choice without premium.

Based on this, I visited your store at JMD in Gurgaon and was attended by Alka first and by AMIT later.

1. I chose the plan suggested by her and we gave all papers asked for and she VERIFIED them as correct.
2. I chose [protected] as my choice and she confirmed that it is a normal number without premium & its availability
3. Within less than a minute (at 6.55pm), after taking the payment of Rs. 250/-; she comes back and says that I have to pay premium for that number. On further insistence she told me that she made a mistake and that number has been blocked!!
4. Under duress, I chose another number: [protected].
5. To my horror, activation time from 2 hours became 48 hours.
6. On insisting to meet the Manager and waiting for 30 minutes to meet him, Amit promised to accelerate the process and not treat me by the book. His promise was that the connection will be activated within 18 hours and that too because the post paid system was under repair for 15 hours. In fact we all know that in open market activation is done within 2 to 8 hours.
7. In my case, the Company hasnt even called to verify after 48 hours.

My observation: a solicited customer is treated to much better service than a walk in customer in Vodafone & as importantly; both, the 111 as well as the website are dummies and of no real use to the customer except the VERY FORMAL and deploringly diplomatic choice of words.

Please ensure that my connection is activated or let someone call to tell me why not.

Regards

dinesh

i am not able to register my vodafone number on my vodafone to make online bill payment. it says dat my no is not a valid 10 digit number..although i checked it several times.

i have been using the vodafone prepaid no. since 2 years. vodafone company has activated the services without any request from me . this happened with me no. of times . i suffers o lot of thisunwanted services . on[protected] they activated a unwanted service on my phone which is "VODAFONE ALERT SERVICE" . i didn"t send them any request to activate this service. due to service they dedected 30 rupees a monthly rental from my no. .pls do some effective steps against vodafone and help me to back my rupees 30/-. i m very thankful to u. my dress is "MINI SECRETRIATE ROAD . OPPOSITE STREET NO. 6 . BACK SIODE OF NEW BUS STAND. MOBILE NO. [protected]

sir,
i have call to service provider to disconnect my phone due to bad service on phone after holding 20 25 minuts have not replied i asked about disconnect my phone they have not given me procedure for disconnect but information given about therie product

if they are not giving proper information then every consumer will have same problem


now call from[protected] Threatening & using bad word

my vadafone no was [protected]

I, Mr. Ramsahay Yadav, brother of "Rajesh Kumar Yadav" user of mobile no [protected] (Mumbai) was travelling to Kanpur during 07.06.08 to 12.06.08 and I made many local as well as STD calls from my said mobile. I found that during my roaming call i was charged Re.1/- for all incoming calls and Rs.1.50 for Local (calls made to Kanpur numbers) as well as STD calls which is wrong, as per Roaming Tariff, all Local calls should be charged Re.1/- but they charged me Rs.1.50/-

Same problem were happend also when i was travelling to U.P. and Bihar in March month, that time also they charged me a flat rate of outgoing calls i.e. Rs.2.40 for all my outgoing calls including locals.

Kindly look into the matter and do the needful. If possible kindly credit the excess amount charged for Local calls.

Regards.

Ramsahay Yadav

Hi my name is Karanbeer singh living in Jalandhar Punjab and my mobile no. is +91-[protected].i have a complaint for giving my home address to some unknown person without my permission.that person called me many times from private numbers and blackmale me and said to kill me.i don't know who's that person and why did vodafone given my personal details to him from last 6 months.and one other problem is that person is also calling...

i called vodafone customer care regarding non working of blackberry and vwc service i was told to cack berry and arrange for a call back with in 15 min which did not happen then i called 3 timesto blackberry at 55666 and ever time they told to restart and finallt told me to call 111 and get the profile reset
now i am calling everyone and nothing is happning

pl look and get the problem resolved

vijay dua
[protected]

Dear Sir, Madam

I would like to express my deep appreciation to the service of Vodafone Egypt and express my admiration yet I'm not a Vodafone user. As an admirer of the pioneers, I have a comment that would like to express as well.
My mom WAS a Vodafone subscriber (Business system) and the number was not registered under her name. She changed to pre paid card system with a NEW contract issued through Vodafone Egypt and under her OWN name. Then, there was an announcment that anyone could easily shift between local networks with the same number and that it will take him only one week to conduct it. She tried to do and follow what they advertised for. Unfortunatlly it took her almost one month and nothing happened. The MAJOR thing is that whenever the other mobile network tries to ask about the owner of her number in Vodafone Egypt, they reject it!!! Disregarding the contract that we have from them!!!
Now it's taking us so much time and hassle to do the EASY procedures that they are advertising for!!!
My mom's name is: Sonia Abdel Azeem El Saharty and her phone number is:[protected]

I thought to share such a comment with you as it is not supposed to come from an established service provider like you.
Thank you for your time and usual cooperation. Looking forward to hearing from you soon.

Samah Fayek

Hi,
I am using the vodafone prepaid connection and my no is [protected] and this time reducusely i have received their prerecorded caller tune call and even after my disconnecting the call they have autometically installed the caller tune on my cell and deducted the caller tune charges from my prepaid account which is totally rediculous.

I want my deducted balance to be credited back asap as this is totally unacceptable.

Regards, Ravi

Good AFTERNOON to world's one of the leading telecom company,

Unfortunately, I am one of your loyal customers who has given you an oppurtunity to provide me your services, To start with let me first give me my details:
Mobile Number : [protected]
Data Protection Act (billing Addres : 608, Samata CHS, Beharam baug, Jogeshwari (West), Mumbai 400102, Date Of Birth: 12th January. 1989

My complaint:

I'd firstly like to thank you for the services. However, your recent services has been appauling.

I went to Vodafone Retail Store ( Jogeshwari West) to pay my bill on 25th May 2008, Guess what!!! your cash and chequ machine was not working? Now, since I work in call center (very odd hours) it was 11 pm. where on earth I go to pay my bill? I'd also like to drag your attention to my memos again that I always paid my bill on 25th my due date...
I accept that I missed my bill payment and I could have paid later but I am sure you will agree that this scenario couldn't have taken place had your machines worked. Furthermore, I received calls from collections but as I informed you that I work odd hours I was unable to pay my bills.. I am ready to pay the late fee rather paid my bill if you check the records but can you imagine what sorts of inconvenience I have faced because of this!!!
Today, I went to the store and asked for my bill which I haven't received despite my billing date is 07th of every month and was surprised to find RS. 360 for ISD that to for 9 minutes (which country is that or rather is it on earth or it is MARS, PLUTO or SATURN, I can assure you that I have't made any calls to any destinations (internationally) and I am sure nor in my household. This will be confirmed if you look at my bills from April 2007...
Can you please refund this amount!!! If you look at the memos of my account you will see that my bill has always been around 1200, and this 360 is an derisory for me but it's the matter of priciples, it is the matter of right and wrong..
Further, when I paid my bill (exc the 360) and told your advisor to reconnect my services she says (Jenny at your Vodafone Store Jogeshwari (W)) it wil take 3 working days.. I acept process bit... I paid my bill by credit card and asked her to cancel my account.. she says "OK, since you have an corporate account you need to email us or write a letter? My question is, Do you teach your advisors EMPATHY!!!, how to interact with customers also do you want my custom or not? Rather than just saying OK sir cancel your account she could have alteast asked me why??????????
Also, I have left Zenta (my corporate plan belongs to them) long back and I also informed you but at that time you said its no problem sir, that is fine and now you say you need a letter from them to cancel my account? Why did you not say me before and now I can't go to Zenta to get the letter... your advisor says it not on the account? Are your advisors GOD that they can't make mistakes by not putting notes.. May be the advisor who told me that "Not to worry sir that doen't matter if you change the name Zenta" was a new advisor and didn't put a note by thinking that this is just a small query or may be he/she forgot to out as a human tendency???? If you say that they can't that means that I am telling lie to you?? Come On for getting the letter?

my final questions are?
1 WILL YOU REFUND ME THE ISD CALLS RATES
2 DO TEACH YOUR ADVISORS CUSTOMER RELATION SKILLS RATHER THAN PROCESS, PROCESS, AND PROCESS
3 DO YOU WANT MY CUSTOM
AND IF NOT CAN'T I CANCEL WITHOUT THE LETTER WHICH I ANY WHICH WAYS I'LL BE UNABLE TO GET
4 WHAT ACTIONS WILL YOU TAKE FOR THE INCONVENIENCE CAUSED TO ME . Please don't say me that this will be a feed back and it will be dealt internally?
I am not saying to SUE Jenny even she is human being but what about my emotions and inconveniece.

Boss, in India there are lot of telecom companies and I can go anywhere but I have been loyal to Vodafone and its time for Vodafone to show what they can do to retain me... The thing which makes other telecom providers different each other is not the plans and network coverage which they provide but it is the customer service... Please reply within the next 72 hours to my email address [protected]@yahoo.com
Have a great SUNDAY ahead!!!
Your very unhappy customer
DIWAKAR

I was having some problem in my vodafone mobile connection and i tried to talked to customes care people. I was surprised the way the vodafone customer care peoples were reacted. They stated abusing me in Hindi as I was talking to them in Hindi, I was in the shocked. I can imagine worst than this.
Can some one take this problem to serious way.
Hoping to get some positive response soon.
Though I am posting my mail at this column I am trying to get the mail id of Higher responsible person form vodafone and if not than I am going to take this issue to TRAI.
With regards
Manish Kumar

I have been receiving called tunes, which I never opted for...

Despite deactivating everytime it gets activated, it automatically activates next time, which I have no control. Please let me know of a permanent solution for this... I am losing Rs. 30/- for nothing.

Also, I work in nightshift. I am awakened by your advertizement in the daytime offering your different products/packages. This will be really irritating and spoiling my sleep.

I would be grateful to you if you would kindly look into this matter at the earliest and settle..

Thanks.
Dinesh Kumar N.
[protected]

Vodafone had activated caller tune since last 3 months and without sending any alert i was charged Rs.90 for 3 months.
I spoke to the customer care executives and mentioned the problem, they told that i had activated and did not respond well (they responded in a rude way)..I was put on hold for ~30mins and they even cut my call when i called them again.
I remember their names : Asif and Sudhakar.

I finally decativated the caller tune after talking to some other customer care executive.

After 3-5 days of decativation, i received 3 SMS msg's from Vodafon again today that my caller tune has been activated and Rs. 30 has been deducted from my account.

I am unable to reach the customer care department using the number 111.

I want the caller tune to be decativated and get my money back. My phone number is [protected].

I really frustated and helpless as i have lost money again for no fault of mine.

my prepaid number is [protected].actually i bought a sim of vodafone 3 weeks ago.
i submitted my all application form, photograph, id proof and address proof to the vodafone store(R.B.MEDICAL SHOP) IN LAKSHMIPURAM, THIRUVANMIYUR.
my sim activated and worked for two weeks.suddenly my phone outgoing calls are not going.when i called to 140 vodafone no, they told me to submit my application form, photograph and all.i had already submitted my all documents to the above shop.but when i called to customer care there is no response and they told me wait for 2 days, 3 days.my phone is not working for nearly one week.if you are not response, for sure i will go to customer court.

retailers of mobile recharge are charging extra amount .i.e Rs 5/- per Rs 100/- recharge in National fertilizers limited bathinda colony
retailer -surindera milk bar

My Mobile number is [protected], I have not receive May month bill, you are requested send the same to my mail ID at the earliest.

Regards,
G.R.K

Dear sir,

I was a postpaid customer . I got my connection closed after paying all my dues.I have got my Refund cheuqe but I am not so clear about how i have got the refund .I approached your vodafone store in this regard in Jhandewalan metro station.Mr Sunal attended me there. but he was unable to give me details. and told me that as i have discontinued the services of vodafone within 6 months so i don't have the right to ask for security deposit refund. However i was never connumicated by an means that the security deposit is non refunfdable before 6 months . I have studied the CAF and i am unble to find out any clause that tells that the security deposit is non refundable.So, Please let me know how this has happened . and if possible please send me the calculation.
I have also not recieved my last bill.

activation date- 12th january2008
disconnection date- 15th may 2008.
billing cycle- 6-6 of the month

vodafone no-[protected]
a/c no- 1.20351597

Please Help me Because you feel " HAPPY TO HELP"

Even after repeatedly telling these guys they are not sending me my call details . All i get is a bill stating the aggregate amount .

There are no details of the number called . The website never works . So i cant check the details .

Iam fed up of writing to them .

Pls look into it .

Pls note that I m a Vodafone Prepaid Customer in TN(Prepaid Mbl No:[protected]). I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.100/- from my mobile’s account. Pls note that I didn't...