Vodafone India Complaints & Reviews

Good Evening,

This is VISHWAJEET SINGH, using ur prepaid connection, number is +91 [protected], main concern is that, my number is getting suspend by someone in 4 times in two day...i didnt do any type of request reagrding this.but someone is calling on VF care and make my number suspend..i talk to one o[censored]r executive when i number gets suspends last minth.then the executive ask to me that, whenever i want to suspend my a/c, i gave my date of birth as a security cheak., I accpected that... after two months my number ia again suspend by someone...whenever i talk on IVR 111 reagarding that, i m not recived good response.and the two number i got as a alternative contact numbers when last time my number is getting suspend one os [protected] secone is[protected], and frankly says when i ask something abt suspenstion of my a/c and ur executive not able to reply me, ad by luck i recived his C-sat.. i reply with purely NO.
i req to Vodafone care, Nodal dept., please its my hardly request to all u that please tab my number and catch the person who call on VF care and take enq of my VF number [protected]...

And i hope, Nodal dept solve my problem...i really really request...

Please, Contact me soon...

Reagrds,
Vishwajeet Singh
+91 [protected] & +91 [protected]

These vodafone people trouble a lot with their JUNK sms and calls...
really fed up... And these sms most of them cancel the present tariff ... they dont even mention a word about TARIFF applicability check. This has made a great loss... anyways am very happy to quit this vodafone sim.

i took a postpaid number in bangalore and the number is [protected]..i came to pune last month..i didnt know about my bill and bill centers over here yet..i want to disconnect the number and want my last month bill too..please send my bill along with information about various bill centers in pune to my mail id as soon as possible and also disconnect the number as i dont need it anymore..please take necessary actions soon.Also its not possible to contact customer care also..

i have recharged my prepaid vodafone through my online bank account at yesterday 5 PM . but still it hasnt been credited to my mobile. when i called vodafone customer care they are saying like it will take 24 hrs. Is it feasible to take 24 hrs to activate the recharge???? why they need 24 hrs to activate the recahrage.

Let me introduce myself as an ex Hutch /Vodafone post paid customer from Jan, 2007, to Jan, 2008, paying an average bill of Rs 1300/-, with out any default. This mail is in reference with the difficulties I had to undergo regarding your improper bill generation and collection calls.This is the 3rd mail regarding this issue and I require a immediate feedback.

The plan I had was a monthly 299 rent(300 min free local calls +200 sms) + call charges, where I could make local calls + STD @ 1 Rs / min.But my bill for the month December shows an amount of 4550 Rs, where as which includes lot of ISD calls . I think there is some thing really wrong with your billing system. I always used an international calling card(Gulf calling cards ), to make ISD calls, since I don’t have the privilege to do ISD calls with the existing plan.I never requested the same also .

Now my family, my friends & myself are receiving unnecessary collection calls from your collection end and I am deeply troubled by the same. I already made it very clear my sending mails & talking to your customer care department regarding the contradictions in billing. But till date they never get back to me.


I could realize that it is not an individual experience since I came across the news that
even the Supreme Court has charged a complaint against your company, to reverse the money, which you charging for services which you provided, with out your customer’s consent.

when i took the new pre paid connection the vodafone alerts was activated by defaultn i m trying to deactivate it fromlast 3 months but...
i used 2 call c. care but they cant help me.
n on 8th of evry month my balance godown by 30rs.i m really frustated.

I have using Vodafone (Hutch) since past 16 months and I activated black berry services couple of months back. Today itself, I came across a very non sense policy of Vodafone.

When I called customer care Vodafone and requested to cancel my BB Services, I was told that it can happen only if I inform before the last date of the billing cycle and as today is the first day of the next billing cycle, I have no options but I have to pay for minimum of One month irrespective of my usage.

It looks like a method to get money from customer and cheat them because If I am interested in getting a new service activated it takes only 1/2 days but for deactivation I have to pay for minimum no. of days..

Is it justified?

I mahendra prasad mob. [protected] call to customer care but noone pick our phone in any time. i try 2 hr continous but never call connected.

I have very bad experence with vodafone service and billing issue. I lauched complaint serveral time in my both mobile no [protected] & [protected] but no result till today( ple see below emails) I have also file complaint to trai due to your lazy bevaiour.

I file fresh complaint on 8th of April (registration no[protected]but in between vodafone people deactived my mobile no [protected] without warning. This is not acceptable to me.vodafone people is harassing me without solving my pending issue and always asked pending dues that is illigal bcoz of wrong committment given by vodafone people (already written below). How can I receive feedback against my latest complaint due to deactivation of my mobile no [protected]. Now request vodafone company to sovle my billing issue'
Your earlier reply will be highly apprecaited.

Thanks

Sanjay Lamba







Note: Pls see below my mssg to vodafone people regarding my billing problem due to false committment.

> > From: sanjay lamba
> >Sent: Tuesday, January 15, 2008 1:18 PM
> >To: CARE (DEL)
> >Subject: Re: False commitment by your vodafone > >
> >
> >
> >Dear Ms. Ritu Kaushal,
> >
> >[protected]:
> >Thanks for your prompt reply of past more than 6 month problem. But the
> >main issue, when I took this add on number from vodafone shop(Ansal
> >Plaza) that time Neha was gave me this no [protected] and assure me this
> >number ([protected]) have no clip charge and no M to M charge (25 per
> >month).Now you people told me you have withdrawn this facilities
>without
> >my permission is not the right way. Neha who gave me false statement
> >just to make new connection is right way to doing job and I tried lot
>of
> >time to solve the this issue and also went to Okhla nodel office and
> >explained about the false commitment done by Neha (your Vodafone
> >employee).Now you want to pay this clip charges and late fee without my
> >fault.This is not acceptable to me.That is why I dont want to continoue
> >this mobile no [protected] and request you to cencelled this no now to
> >avoid further billing statement and also request you to waive off clips
> >and late fees charges bcoz you people delayed this issue not mine.Also
> >give me false comittment by your employee Neha Koli.
> >
> >[protected]:
> >Same commitment is given by vodafone call center guy(no clip charge and
> >no M to M charge -25 per month)in my main vodafone no [protected] when
> >they give me 3 year advance rental plan. I clarified this things 3-4
> >time from call center guy and they said yes but I still received clip
> >and M to M charges in my bill statement. Your people doing false
> >commitment again and again and you want to pay all the extra fund by me
> >is not good. Why i suffer without my fault and why your call center guy
> >was not guilty? What is reason behind this? Just to make new connection
> >and customer has to pay extra money due wrong commitment done by
> >vodafone people.You have to sovle this issue now and request you to
> >waive off my old clip charge and late fees due to delay done by you
> >people.
> >
> >Your earlier reply will be highly appreciated.
> >
> >Thanks
> >
> >Sanjay lamba

I am online with a customer care executive of Vodafone from My other number [protected]. The executive has kept me on hold for last 90 mins. I had called to inform him that my outgoing has been blocked due to wrong billing which led to the bill being more than the limit. Last evening I had spoke to the customer care who said that I need not pay the excess amount of Rs. 1746 wrongly charged to my bill. Since it was wrongly charged, I had requested the person online, to activate my outgoing which he has refused to do so. If the excess amount is deducted my bill doesn’t go beyond the limits.

The executive name is Mr. Amit Moda, that’s the information I received from your other executive.

I’m still online with the person who has kept me on hold at the time of writing this complaint. I had called at around 11 am. I’ve never ever experienced any such problems with Vodafone
from the time I started using Vodafone. Is this the way to treat the customers?

Person like Amit are spoiling the reputation of Vodafone. I hope Vodafone would take this matter seriously and a strict action will be taken in this regard.

Hi,
My No[protected].
Every time I stop a call (outbound), if the duration displayed in my cell is (say) xxmin 40sec, the message I get from Vodafone as xx.42 or xx.43. And thing seems worse if the duration is xxmin 57sec or 58sec.
Earlier I was told by your customer care that my mobile is not able to track the duration properly.
Now the same problem persists with advanced mobile set too.

So pl clarify.
Also kindly refrain from such mean work to generate extra income, if doing deliberately.

Regards,
Manas

i didnt get full talk value given in 888 scheme of vodafone.
they doest take the responsibility of their scheme.

i recharged with 533/- rupees as i got a message to my mobile regardin the recharge the for ugadi recharge with 533/- and get 533/- talktime with one year validity. so i went to the persn near my house and i asked about the offer he said he does know. so i told him to call the coustomer care centre, and he did it. so the coustomer care executive said that there is the offer who only get that particular message and that will be activated fully by 24 hours. for that time when i recharged he gave me 349.37 and one month validity. and today wen i called the coustomer care they were saying that there was no such offer for 533/- and 533/- talktime but instead there is a offer for 599/- rupees a 533/- talktime with one year validity. If there is no such offer why has my account recharged with 349.37/- and a one month validity

I am having the vodafone connection (earlier know hutch) since last 3-4 years and when i got connection one of their service like to identify service area / place on handset.

Now from the last 6-8 months this type of service stopped and company utilized this space for their product advertisement. Actually this space is customers (holder of vodafone no.) and without his permission how they used this space.

My complained is why company used this space for their advertisement and i am facing the problem to identify /search of the place where I stay.

I repeatly informed to customer care /even written e-mail to Gujarat regional office but no reply form them.

I heart personally its very poor service of the vodafone co.

I request you to kindly justify complain and stop the advertisement.

Also complained that gives me compensation by using the place without permission of the customer and I facing a problem

Awaiting your reply.

Regards,

MAHENDRA BHMARE
[protected]

I have purchased a new add-onconnection number # [protected] from Vodafone Store, Ansal Plaza during one of my casual visit. Even after 10 days of purchase, despite six desperate calls to Vodafone, the account is yet to be activated. Vodafone is shrugging-0ff it's responsibility and unable to provide even contact number of Vodafone Store, Anasal Plaza. Beware of buying goods from Vodafone Store as Vodafone doesn't even maintain address & telephone number.

It was a shock for me.

Balaji VEnketeshwar
[protected]

KAUSHAL KISHORE
[protected]

THIS IS REGARDING CALLER TUNE ACTIVATED AUTOMATICALLY IN MY MOBILE NO. [protected].

MANY TIMES WE RECEIVED PROMOTIONAL CALL FOR ACTIVATE CALLER TUNE. IN THE MEAN WHILE CALLER TUNE ACTIVATED IN MY MOBILE. AND CHARGE FOR ACTIVATION AND MONTHLY RENTAL + ADVANCE RENTAL (RS. 15/- + 30/- + 30/- = 75/-) HAS BEEN CHARGED TO MY BILL. MANY TIMES I CALL TO CUSTOMER CARE AND MAILED TO CUSTOMER CARE, BUT IN VAIN. THEY TOLD THAT, BY PROGRAM ERROR THERE HAS BEEN HAPPENING. THEN I REQUEST FOR WITHDRAWING MY CONNECTION. AFTERTHAT, CALLER TUNE HAS BEEN DEACTIVATED BY THE CUSTOMER CARE EXECUTIVE. BUT NO AMOUNT HAS BEEN REFUNDED TILL NOW. THEREFORE, REQUEST TAKE FURTHER ACTION FOR REFUND MY BILLED AMOUNT RS. 75/-.

SO THIS IS HAPPENING WITH ALL THE VODAFONE CUSTOMERS.. MAY BE VODAFONE FINDS THIS A BETTER WAY OF MAKING MONEY BUT THIS INTELLIGENT VODAFONE COMPANY DOESN'T UNDERSTAND THAT IT WILL BE IN A GREAT LOSS BY DISAPPOINTING THE CUSTOMERS LIKE THAT..

I RECEIVED AN AUTOMATED CALL FROM VODAFONE 10 DAYS BACK..WHEREIN THEY ACTIVATED RADIO MUSIC STATION BY DEDUCTING RS. 50 FROM MY BALANCE..SINCE THAT DAY I AM SPEAKING TO VODAFONE REPRESENTATIVES DAILY.. AND SOME EXECUTIVES LIKE MANZOOR AZAM, DILSHAD ASSURED ME THAT IT WOULD BE REFUNDED IN THIS CASE.. BUT TODAY AT LAST VODAFONE HAS SHOWN ITS TRUE COLOUR.. A LADY BY THE NAME OF KULWINDER SAYING THAT- "as per our data, you activated the service yourself".. ALL BIG LIARS UNDER VODAFONE !!!

RS. 50 IS NOT A BIG AMOUNT FOR ME..BUT NOW IF I DON'T GET MY MONEY BACK WITHIN 2-3 DAYS, I WILL SURELY APPROACH THE CONSUMER COURT.. NOTE MY NUMBER-[protected]

FEW FRIENDS OF MINE WHO HAVE RECENTLY SHIFTED TO NCR, WERE PLANNING TO TAKE NEW CONNECTION, THEY ASKED MY OPINION AND I SIMPLY ADVISED THEM TO KEEP THE DISTANCE WITH VODAFONE..

i am a student, about 25 days before i converted my prepaid vodafone connection to post paid because vodafone employee convinced me according to my monthly expenditure, but all about that plan was not correct as they told me orally .
1.the informaton on the written form of post paid was not complete .they told me std cost will be half but there was no option regarding to the std price on the form and when i told about this to customer care his responce was not transparent as according to plan they postponed it for one month..and the std. price is not changed still now in my no.
2. no information regarding to the tax was given by the peoples when they initially told me about the plan and in this way they made me post paid customer deceitfully .
3.vodafone sent their agents 3 times to me each time and hence they told me the complete information by parts and two times they received my signatures but third time i denied since this was an attempt l to make their betrayel legal
4.now they are infroming me through messages and phone calls to deposit the bill before date to avoid interruption .
regarding to this behaviour or the way of convincing I have also some vodafone customers as witnesses who are also informed for this plan but they didnt take this..

1.as through vodafone agents or through customer care the bahaviour was not clear and transparent hence the confusion they created, harassed me mentally.
2.my freedom to make calls was also harassed due to this non transparent and deceitfull behaviour.
3. as i am a student so i can not bear this much, so i request you to
provide me proper redressal against this and also to continue my previous prepaid number and facilities as it was before the implication of the post paid plan.

i had purchased blackberry 8310 for using internet service in kenya, in nov. 2007. at the time of purchase i was confirmed that vodafome gprs services are avl. in kenya but after my visit to kenya i came to know that there is no service in kenya, then i was told to wait for 1 month, but vodafone failed to provide service, after lot of arguments with vodafone gallery in sion they agreed to take the set back, when i went to return the hand set along with accessories i was told to bring back the cartoonbox also, which i had not preserved because i had not purchased the set with intention of returning. finally vodafone sion gallery agreed to take that set back, and i was told to wait for return of rs. 25000 which i had paid for purchase, and as on today i have visited vodafone gallery several times but i have not recd. my payment back. also they have charged me rs. 3000 for using their helpline no. for activation of gprs services, hence i have no option but to ash for my pavment back and ask for compensation of rs. 1 lack for the mental harrasement by vodafone sion and cheating by vodafone for selling a service which do not exist.

hai,

my mobile is missing in the morning at bus, so i want to blocking of my postpaid sim card ..my mobile no is [protected]..plz kindly requesting u and give the reply as soon as possible.

Thanking you,

VamshiKrishna.K