Vodafone India Complaints & Reviews

EXCESS LOCAL CALL CHARGES DURING ROAMING

I, Ms. Sabina Dante user of mobile no [protected] (Mumbai) had made calls to Goa during the month of February 2009. My brother had made calls from Goa to Mumbai and to the relatives in Goa on this the Vodafone charged Re.1/- for all incoming calls from Goa and Rs.1.50 for Local (calls made from my mobile in Goa), this is absolutely wrong charges, as per Roaming Tariff, all Local calls should be charged Re.1/- but they charged me Rs.1.50/-.

Secondly there is no bills received and when we called the customer service they refused to have any discussion on this matter as well as on the matter of GSM.

Thirdly when we tried to call the customer service for complaining about the billing part, one of the executive of Vodafone said that the time consumed for complaining to customer service is charged to us in our bill.

This is really bad feedback for us for using the VODAFONE.

Would appreciate if you could kindly do the needful in this matter and revert.

SABINA - Mobile No.[protected]

Dear Sir,

Kindly I requset you before three times I have regestered the Mobile number for DND Services. But do not take any action .Custome Care said after 45 day You could not recived the any Company call for advertisment but maney time I have recived the Company message and call .

Please solve my problom . I am your old customer .

Vodafone - Kolkata — uethical way of barring nondefult cellno

hi

I have to cell connection of vodapfone in my name and same address.
Due to some reason my credit company had not paid bill to my cell comapnt and the number [protected] got barred, but after talking to them from dec they have no feedback for the same and again they restored the connection.

But on 12jan 08 my number [protected] where there is no due and bills had been paid on time got barred , but suprising 98360005 defult no was active and colud make calls from they same till 13.01.08, when I lodged a complain on 12/01/08 they said since [protected] have an outstanding they had barred my [protected] no which has no dues till date.

Suddenly from 13.01.05 my[protected] was also barred.

when I had spoken to the nodal officer on 14.01.08 she has same reason and told me due to manual error they had activited[protected] for suh a long time.

Pls let me know is there any such rules with out solving the old payment issue ,can they bar the other number which has no dues and top of that I had also paid the excess money today on [protected] as today was its due date.

As my intentions were very clear thus had provided all details to vodaphone on voice as well as on mail to resolve the [protected] issue.

I think I had ben cheated and with out any reason they have barred [protected] out going calls.

Pls help me out.

warm rgds*** a r i n d a m**

I fully agree with the above complaint, because I have been getting this kind of problem since the day I bought the SIM and activated it.
I wish Mr. Satyajit Sengutpa will definitely teach them a lesson for the harassments. Best wishes to this brave man.

Company should assess the gvavity of situation Mr Sen gupta
is facing with ailing mother at home and activate the SIM card
on priority basis to earn goodwill of customers

With great regret and anguish I would report that u have changed the caller tune of my set without my approval in any way, to my mind it is a serious offence that u have committed. Now I shall urge upon u to withdraw the caller tune altogether with immediate effect.
Manoj Bhattacharya ([protected]@sansad.nic.in)
[protected]

satyajit brother...we r with u..

Dear Sir / Madam:

I would like to inform you that vodaphone has forced me to write this e-mail and if this does not stop then it is impossible for me to continue with vodaphone.

I had given standing instruction to my ICICI credit card to pay my vodaphone bill every month as per its due date. From July 2008, it has been observed that vodaphone is charging the bill amount twice. On Jul 29, 2008 Vodaphone Kolkata charged Rs.2285/- for my that month's bill and on the next day same transaction has made as per request from VODAFONE ESSAR EAST LTD of Rs.2, 284.70. Vodaphone didn't inform me regarding this issue. When I received my ICICI credit card statement I saw the transaction and talked to ICICI credit card customer care and they informed me the fact that I mentioned before. Then I talked to vodaphone care and lodged complaint against the issue on Aug 15, 2008 but I didn't get feedback from your side till Aug 24. I needed to pay my credit card by Aug 29. As I am not well, my representative visited Vodaphone store - Tollygunge Phanri. He visited them 2-3 times and I also talked to vodaphone care. They were telling that amount will be adjusted with my next month bill which is not acceptable. Why you will charge twice? I instructed them to repay that amount to my credit card and finally that amount has been credited to my ICICI credit card a/c on Aug 26, 08 after several communications and your representative gave assurance that this thing will not be repeated.

On Aug 15, another bill raised and the usage charge was Rs.5014/-. I received bill where I was requested to pay Rs.5014-Rs.2, 284.70 = Rs.2730/- because the refund of Rs.2, 284.70 on Aug 26 was not reflected on the statement generated on Aug 15. It can be adjusted with next month's bill but the case was different. Vodaphone again charged twice the amount of Rs.2, 729.26 on Aug 29 and Aug 30 from ICVBP-VODAFONE(HUTCH)KOLK and VODAFONE ESSAR EAST LTD respectively. This is amazing. When I came to know about this issue (after getting my ICICI credit card statement) again I called up vodaphone care on Sep 15, your representative misguided me and gave me wrong info that this time second payment was made by ICICI card. I could not understand why ICICI will pay twice which they did not do earlier. She told me to talk to ICICI card and revert back to them. I am a working in corporate sector and I am a pregnant women. I cant understand what vodaphone is expecting from me? Every month vodaphone will do mistake and I will have to suffer for you. I will have to communicate here and there. Is this type of service, we can expect from a company like you in this competitive world. There are lots of mobile phone service provider in Kolkata other than you who are reday to give connection to a customer having high usage. I talked to ICICI credit card and came to know the same fact of last month of double payment request from Vodaphone side. So, my next step is to communicate with your several representative and get reimbursement of my payment. Also this has been observed that extra amount of Rs.446/[protected]=2284; second payment of[protected]=446/-) has not been adjusted with my Sep bill which I have received today. There are lots of misunderstanding and miscalculation from where customer will get confused.

I have instructed ICICI credit card to stop any payment to Vodaphone from today onwards. And I am thinking for an alternate.

Can I expect your early reply on the above issue. Please let me know, I can plan accordingly.

Thanks & regards,

Baisakhi Paul
Relationship No. 1.[protected]

dear sir one of your vodaphone subscriber Mr.Partha Das, son of Kartick ch. Das, resident of 7/H/9, DumDum Road, KOLKATA-700030, his mobile no:[protected], is continue threatning me every night between 11:00 PM that he will kill me using abusive language on my mobile no-[protected].in this regard i have also lodge a complaint in my local police station and to your customer care also, no action has been taken so far neither from the police or from your side, now i am sending the complaint directly to the Ministry of Telecummunication New Delhi and to the TRIA..kindly verify this subscriber either he is gunuine or any anti social element. thanking you SANJAY SINHA [protected]

I advise all nt be a Vodaphone customer atleast while on international roaming.

Hello sir
i am jp pawar, i have vodafone connection with one year incomming plan No is [protected]. when i purchased this connection at that time the vodafone shopkeepar told me that if you recharge this No by 100 rupees recharge coupon you will get 50 miniuts free vodafone to vodafone for six month but only first time when i recharge my no with 100 rupess coupon i recieved 50 miniuts free vodafone to vodafone. i have recharge my no with 100 rupees coupon on 15/04/08 till now i have not recieve 50 miniuts free vodafone to vodafone .
therefor i request you pls solve my problem

thanks

regards
jp pawar

18/04/08

Getting abusive and threating call from Vodafone deptt-[protected]
&[protected] even though I have no relationship with Vodafone.

I am not a customer of Vodafone, such unreasonable behaviour is not expected from a reputed company like Vodafone.

Can some help in in this regard.

Ravi

I have also suffered this problem

I have also suffered this poblem

HUTCH-VODAFONE — NO STD FACILITY AFTER 10 DAYS OF CONNECTION

Dear Sir/ ,Madam

I would like to inform you about extremely bad experience which I got after subscribing HUTCH-VODAFONE corporate plan.

I have been using AIRTEL for last 5 years and having great experience of service & connectivity all along.

For my recent project assignment in Basngalore My client gave me HUTCH POSTPAID CORPORATE CONNECTION. Once my connection activated on 10th Oct or so still I donot have STD facility activated. In this regard I called you so mentioned customer care no. 111 on13th October at 7 PM. The gentleman who responded the call told that this is not the right no and call on [protected]. Again I tried [protected], the pre recorded messg come repeatedly "THIS IS NOT A VAILD NO." Again I called 111 and this time the gentle man responded. He told me that my STD would be activated within 7 days after verification. May I ask that what this verification is for? Once before giving the connection you already verify the prospective customer then why you harras him again by not activatng STD that only on P&T no.?
By this does not you violate any customers right and deny him the rights which he deservs after paying money.

2. Does not you create hinderance in the business of Govt owned P&T connection by not allowing STD calls from your network?

3. Are notYou also trying to degrade the benifits we get from P&T Service providers like BSNL?

Anyway I got some hope after that call. My connection was verified on 14th by some gentleman who cam to my residance on 14th October at 3 PM. As per the so called policy of your services now I thought that my services will be started by monday 15th Oct. But I am sorry that the service not activated till now (18th Oct 14.30 ).


Again I lodged a complaint on 15th Oct evening. I received a call from your service centre today 18th Oct at 9.43 AM from your executive Noorie Zaheerand subsequently from a male executive. I explained my worry to him but he kept on telling isit so? isit so? and at last he told thatI would talk to My backend technical person , I will get back to you.

I now feel that that help won't come to me ,.

I cannot see any option in your portal where I can change my talk plan also.

In view of this I had also requested to you in my complaint to just stop my little services which is as a token provided to me as I would surrender my services.

I beg you please stop my services and billing from now onwards. My request is not superficial its literal begging on my hand on feet.

I spoke with Vodafone executive few days back in regards to ISD calla wherein he recommended me to activate USA-CANADA pac Rs.99. He didn't inform me its only for fixed lines. He misinformed that it included mobile calls also. I asked for refund. Vodafone refused for that. My no. ends in 8183

hi

I am Jagdish Badgujar. My no is [protected]. I activated one fnf no that no is [protected] in the month of June 2008.
After activating the fnf no I call to customer care and asked him that

When I sms bill to 111 I will get some unbilled amount that amount is calculated by flat rate 50paise/min OR fnf no is calculated by 10paise/min & remaining are by 50paise/min????????


Your executive replied me that it is calculated by flat rate 50paise/min.
And in your final bill if will get calculated by 50paise/min.

My Last month my mobile usage is 6120min.
Till the one day before my billing cycle when I send the sms bill to 111 I am getting unbilled amount is approximately around 1600 to 1650 rupees.
But when the bill has come that bill shows me that your bill is Rs.2146.51.
But as per your executive the unbilled amount should show around 3000 Rupees.
If it is calculated by flat rate 50paise/min. but it was not shown at once also.

After bill get generated I visit to Dombivali’s Vodafone store and meet
Mr.Harshad Shinde. He is one of the executive.
I asked my query to him he told me that
When you send the sms bill to 111 you are getting some unbilled amount which is calculated by 50paise/min for local calls & 10 paisa/min for fnf number.
It is not calculated by flat rate 50paisa/min.
I requested to logged the complaint against that executive who miss guides me.
He also log the complaint & he has given me the complaint no.[protected]. & he told me that you will get the call with in 48 hours.
I was not received the call after 48 hours then I called to customer care and ask for my complaint’s status he told me that there is no complaints is logged by this no. & also there is no complaints logged on that day also.

Then I once again visited to the same Vodafone store & meet Mr. Rohan Kalasakar and asked for the complaint status
He told me that yes there is a complaint is logged by them but there is no problem found in it. That’s why you are not getting a call from our side
But when I told him that when I check the complaint status from customer care they are telling me that there is no complaint is logged.
And He also told me that your unbilled amount is calculated by the flat rate 50paisa/min & in your final bill it is calculated by 10paisa/min for fnf no and 50paisa/min for local no.


In your same Vodafone store I am getting two different opinions so who is telling right & who is not????
& what do I do????????????

I am expecting that at least you are going to help me to come out from this……….
still i have received any call from customercare
i have done the folloup two times but they are saying that we will get back to you with in 24 hours
still there 24 hours is not end
now they started the announcement that please pay your outsanding as the earilist to voice dissconnection o[censored]r no.
i requested the customer care to dissconnect that announcement you slove my query i will pay the bill that lady told me it will get deactivated with in 2 hours
after 2 hours it is not get activated then once again i called to my customer care now they telling me that it is not get deactivated unless & untill you pay the bill
then now you suggest me what to do?????
i recorded all the conversation i have that proof also.
i am really fed up with vodafone customer care...


Regards,
Jagdish B. Badgujar
[protected]

Hi,
My Name is is Ashwini Maurya My Mob. No. [protected].
My Complaint is you say that you are happy to help but your customer care excutive says that he is not happy. The Customer excutive name is Umes in Postpaid Branch.

Hi
I am Bipan Kumar M.No. [protected].I had submitted the documents and charges(Rs.250) for conversion of my prepaid connection to postpaid on 28 September 2008.But till today my connection is not activated.When i had a telecon with customer care then they said that you have to resubmit the documents on vodafone store by itself, I have no time for this kind of process. Before 28 Sep. i had so many call from customer care everyday but now nobody telling me about the status of the connection. I am so frustrated at this time. Vodafone gives the false promises. Vodafone happy to help you, Now this word became very irritating for me.

Hi,

My mobile no is - [protected] & Name is Sachin Pawar.

I had given a complaint for my vodafoen no disconnection on 11th Oct 08 at your Dombivali Branch. I had word with Mr. Sagar & Imran over there & given a written application for the same. They had convencing me to avoid the disconnection & renew the same no. But i dont want this no as my organisation is offer me one Airtel no for our official uses. So i had requested your executives to pls. disconnect my this no as i am not able to pay both of bill (i.e. Airtel & Vodafone). They have taken my request & told me that your no will be disconnect after 7-8 working days & told that your advance i.e. 700/- will coriored to your billing address. The ref no for the same is[protected]. On yesterday i had spoken to your customer care executive for confirmation of disconnection of my vodafone no. But as per him he is telling you had given the request for reconnection of normal plan & they activated the same on my no. where as i didnt given any information about the same at your any vodafone shop or customer care.

You can check my outstanding, there is no more outstanding pending for my no. I had already paid all the payments. Now i dont want to pay any further outstandings as i already done the same. So i would like to request you pls. get my advance & disconnect my no ASAP.

Sir


i m mohsin my vodafone number [protected] having sim regstration failed and sim was deactive i want to re active my number its secret number please



do need full

Thanks

md mohsin

Hi,

Yes very true . Actually it did not work for me at all. please read the complaint that I sent to Vodafone.

AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.

Hello,

I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.

WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.

EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL

I am attaching the print screen of the things done and my YES BANK summary

please check them also...


AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..


CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...

AJITKUMAR R HAJARE
[protected]

I have Data card connection of Vodafone on [protected]. I am a postpaid customer and recently I wanted to close the connection. I called the call centre twice in this regard. First person disconnected the call after making me wait for a while and the second said the connection can be closed only if I visit their Store along with the SIM card. I went to their Store and had to wait for more than one hour to meet their so called executive. This person coolly says I need to send a mail to their customer care. Easily the most hopeless bunch working at Vodafone. After wasting almost half a day I returned back home and sent a mail to Vodafone. I received a call after 2/3 days requesting me to continue the connection and offering me several alternatives.Now it's more than a week and the connection is still not closed.

I told them clearly that I will not pay any rentals after the date of notice. They are not even acknowledging the mails. Most hopeless service provider I have ever seen. I cannot understand why they want to trouble a customer by making him remain a customer against his will. I am planning to drag them to consumer forum. I even sent mails to their Nodal Officer and even the Nodal Officer is least bothered to do anything. TRAI says they have to acknowledge with Docket number and they are not even doing that.

Never ever become a postpaid customer to any of these useless companies. Be a prepaid customer and you can close the connection when ever you want.

hi
dear vadofone
name :- ishwarbhai harkhabhai prajpati
ta harij
di patan
patan 384265

ye mera number he jo khogaya he jise mane bund karva diya he [protected] aur ye number total close kardo plese muje aub jrurt nahi aur next month ek aur number close hoga aur patan vodafone store ne wanser thik se nahi deya so plese close my number [protected] plese i ahve to pay vodafone bill

Dear Sir,

I have taken vodafone mobile connection No. [protected]. last month.
Now i dont want to continue with your service.
Kindly disconnect the service on immediate effect.

Regards

Archana Keluskar

I shifted from Delhi to Chennai.Please cancel my vodafone Delhi
nos.[protected] &[protected]

Thanking you

Jijo george

i did not receive my vodafone bill copy yet ... please send me the vodafone bill copy for november to december month

Hi can some one send me the Email address for to cancel my contract with vodafone on line please! My husband and i have found that ever since signing up with vodafone there prices go up and up and our contract has not been satisfactory by any means.Please make this asap i really don't want to involve watchdog for any other customers

Dear Sir,

I have taken vodafone mobile connection No. [protected]. last 1-2 year
Now i dont want to continue with your service.because my job is left
Kindly disconnect the service on immediate effect.

Regards
ajit patil

Dear Sir,

I have taken vodafone mobile connection post paid No. [protected]. last 1-2 year
Now i dont want to continue with your post paid connection service.because my job is left
Kindly disconnect the post paid service on immediate effect.



Regards
ajit patil

Please disconnect my vodafone postpaid connection([protected]), as I do not need it any more . Inspite of sending mail to your customer care I havent received any response .

Hi,

This is with regards to the vodafone postpaid connection (ph.no [protected]) that I took while I was in Pune. I have been trying to cancel this connection from last 4 months as now I am in Delhi and no longer needs it. However, I have not been able to do so.

First of all its very difficult to get through your customer care number [protected]. Secondly, when one does get through it, one doesn't get the right information. Last time that I was able to get through, I was informed by one of your representatives that in order to cancel this connection, all I need to do is to go to a vodafone store and submit my application.

However, when I visited the store, I was told that since it is Pune no. they can't help me and that I'll have to send a mail to vodafone.[protected]@vodafone.com. I did send the mail and even after repetead reminders, have not received any reply till date. And I continue to receive bills.

Please disconnect this connection with imediately.

Mb- No. [protected]-
C-302, hind appartment, sec 5, plot # 12--Dwarka

pls. note I would like to switch over from post paid connection service to pre - paid connection service immediate effect.

pls. do the needle full.

rgds
neena

hello sir,

my card is preapiad scheme my card is disconnected so my card please connect

Dear Sir,

I have taken vodafone mobile connection No. [protected]under the plan HSBCTalk 199
Now i dont want to continue with your service.
Kindly disconnect the service on immediate effect.

Regards
manish singh

my mobilenumber is [protected].I would like to close my contract because lost my job..

i want to cancel my MCI but till date not cancel.

so plz i requast to you that MY MCI clear.

sandeep pandey

I have taken vodafone mobile connection No. [protected]under the plan Talk 249.
I shifted from hyderabad to US.so Please disconnect my vodafone no.

my self Jaswendra Singh, my vodafone no. is [protected] in pune . now i shifted from postpaid to prepaid service of vodafone.

I want to disconnect my this no. [protected].

kindly do needful.

I generally pay my vodafone bill online of my phone No.[protected] and and am never able to get the payment receipt printed. Today, 22.03.2010, I paid bill for Rs.182.97 online and as usual got no option for getting the receipt printed. Only the receipt of amount has been advised through SMS. Vodafone should provide the facility of printed receipt to its customers.

Dear Sir / Mam,

I had visited your Vodafone Store for the disconnection of my number [protected] on 26-03-10. They have asked me to send a fax on number[protected]. I have been trying this number from the last 3 days.
Now i have scanned my application. Please check the attached file.
I want this number to be disconnected ASAP as i want to clear my dues. I am going to Kerala in the first week of april after that i won't be able to clear my bills.

Thanks & Regards

RANJU







TO,

THE VODAFONE,
PUNJAB.


SUBJECT: DISCONNECTION OF NUMBER [protected]


SIR / MADAM,

DUE TO SOME PERSONAL PROBLEMS, I AM UNABLE TO CONTINUE MY POSTPAID MOBILE PHONE NUMBER [protected]. THEREFORE YOU ARE REQUESTED TO KINDLY DISCONNECT THIS NUMBER.


THANKS & REGARDS,



RANJUMON
[protected]



ALTERNATE NUMBER: [protected]

please rid the world of who dont know what this site is for.Please do the needful

Hi,


To Vodafone

I Renu Balooni and my vodafone mobile no is [protected] which is for pune as now i have shifted to mumbai and wants to cancel my pune no.I had already approached to vodafone store but nothng seems to be working.Am leaving for abroad in the end of april so its a humble request to please cancel my pune vodafone no and i can clear all my last dues.Kindly do the needful

Thanks and Regards
Renu Balooni

i want the bill details of month of march
my mobile no is [protected]

i want to disconnect all the service activated on [protected]

TO,

THE VODAFONE,
MAHARASHTRA


SUBJECT: DISCONNECTION OF NUMBER [protected]


SIR / MADAM,

DUE TO SOME PERSONAL PROBLEMS, I AM UNABLE TO CONTINUE MY POSTPAID MOBILE PHONE NUMBER [protected]. THEREFORE YOU ARE REQUESTED TO KINDLY DISCONNECT THIS NUMBER.


THANKS & REGARDS,



UMESH R GUNJOTE

i have bought a recharge volture in cochin of amount 100 . there i cannot recharge my amount .please tell me how to recharge my amount.

Ref : Transaction i.d.[protected] and[protected]
I Kaushal R. Parmar working with G.C.M.M.F. Ltd., Anand (Amul) using Vodafone prepaid card from last 3 years. I have not found any problem in any service of vodafone since last 3 years but it arises before 3 days when I recharged my prepaid mobile from www.icicibank.com website.

On 04/06/2009 I have recharged 2 prepaid mobiles ([protected] & [protected]) with the amount Rs. 501/- each; with the transaction i.d. as written above. I have not received any acknowledgement for recharge or balance yet from vodafone. When I have contacted ICICI bank they mailed me that the payment has been successfully processed to Vodafone. Than I have contacted your customer care department on 111 on 04/06/2009 at 4.50 pm, but I got the answer that we haven’t got any amount from ICICI bank till now. They asked me to contact ICICI bank. I again contacted ICICI Bank through mail and got the same answer that there is no issue in doing mobile recharge through online. Again I contacted 111 on 05/06/2009 at 2:20 pm but got the same reply. I am neither getting my mobile prepaid recharge nor getting my money refund. Both companies are not ready to take responsibility.

Dear Sir Madam .

I have still not received any positive reply from your side. It has been more than 3 months and I feel pity that a organization like yours are not a position to find out whether midasinfomedia Pvt Ltd is existing or not. I shall furnish you the details as your executive do not have the address of midas infomedia Pvt Ltd also when they booked the corporate account strange. I had asked her when I received a call last week anyways the details area s follows:

1. The domain name has been taken over by a consulting company based out of newzeland phone no +[protected].
2. Midas Infomedia is not operational if it is please send me the details . Second speak to Mr Mohammed Hanif who were the majority stake holder [protected] you would get the exact staus of the company.
3. Since 2 weeks were assured to me you people have not been able to solve my problem please refund me the payment mades to you with interest
4. PLEASE GO THROUGH ALL MY MAILS BEFORE MAKING A CALL.
5. Being honest is a pain that is why for the last 4-5 years paying this bill religiously as I had changed the billing address to my resident.
6. I have received you letter dated 29th Januray 2010 requesting to pay the bill. Please check the facts before sending the letters or bills.
7. I will hence forth not reveive any of your letters or bills on my residential address if my problem is not solved in next 3 days .
8. I will pay the outstanding bill only when my problem is solved and an apology letter from you senior management.

I have sent so many mails to them will send you the copy
Thanks & regards

This is normal with Vodaphone. I am also trying to get internet connection, which was activated by Vodaphone but not activated at my end as my instrument was not compatible. When I speak to them they say send an SMS stating DACT VMC but when I send this, the system says please send a valid keyword. This is fraud.

Vodafone — They are charging me on an connection which I have cancelled 6 months back

Hi,

My name is Thejus Pushparaj, I was a Vodafone postpaid service user, since their service was not up to the mark, I cancelled their connection by settling the bill and also confirmed that they disposed the SIM card. When I asked them to give me an affirmation regarding cancellation of the SIM and assurance that no one else will use that particular one, the executive in the office himself broke the SIM.
But I had the bill coming even after this. each time I would approach the customer care regarding this and they would say that it is a technical error, I also called up the office at Vazhuthcaud, trivandrum regarding the same...

Now I have a court summons saying that they going to take legal action against me for not paying the bills.. Now that really is frustrating.

Vodafone — Deactivate V2V

Deactivate caller tune
I am post paid customer for couple of years, for first time my payment delayed for two days. they have charged Late payment charges, I request to waive off.
In some strange way vodafone2 VODAPHONE has activated and started deducting 50 Rupees. I am unable to talk to the customer care department as the number 111 is always busy. Every month they are charging for an unwanted service.

I would be stopped immediately. My phone number is [protected]

Vodafone — unwanted automated calls from service provider (vodaphone)

I get daily on an average of 11 automated calls from vodaphone (service provider). And the amazing part is they do not even see the watch when they are calling. I get the first call at 8.am, then 8.45a.m and then it goes on till 10.pm. Sometimes in the morning I am not even awake when they call and at night atimes i go off to sleep when the phone rings with their computer generated call. I have complained to the customer care so many times and also paid a charge of Rs.99 to stop this nonsense. The latest when I complained to customer care they sent me this message "Your service registration number is [protected]. Your query shall be responded by Friday 16-Jan-09 6.00 p.m." . But its 18-jan-09 and I am still getting their calls. Pls either take some action against them or tell me what can I do legally to get rid of these buggers...
thankyou
saurabh

I want all the automated calls to be barred on my cell no [protected] & [protected] immeadiately as the same is to disturbing during my meetings.
Kindly accede to my request.

Vodafone — deactivating sms service even after paying for the service

hi this is shreenivas raikar.
i have a vodafone sim ([protected]) & i have activated 2 paise / sms offer by recharging currency or 49rupees/ month. same amount is deducted from my account (or rs 49 currency is deducted every month) & and this deduction takes place on every months 1st day . but suddenly they have deactiveted this service.and for each sms they r charging 1rupees.

Vodafone — incomong call alert cancell

Dear sir,

I use the vodafone sim, i just go in vodafone services option in that the incoming call alert infornation in there that is i just want to know that what it is, but it directly activated although i don't want this service, 30 per month is deduced every month from my prepraid recharge .
Now i want to cancel this service, pls cancel it . or let me know how it would be done

thank & regards

Is Homestar Runner filing this complain? The wiriting and diction sound familiar. Yellow dripping madness.

Sir/madam,

I am using my vodafone number [protected] for last 4 years.

I am getting very frequent vodafone alerts, which I want to deactivate.. I also get calls (computer generated).

Pls guide me where can I lodge my complaint. Customer care people are of no help...

Jaswinder Singh

jaswinder singh — defalut in coniction

sir/madam
your broadband conection cable has been cut from out side the building so plz imidetaly chek the conection and take action.

me swami nath my no. [protected]

i beg to say after irritating myself and going to amritsar vodafone office hall bazar again and again for deactivation of mci alert, still mine 30 rs has been charged thrice a month even after deactivation, mine complaint no. is [protected].

I am getting very frequent vodafone alerts, which I want to deactivate..

Pls for god sake help i am hand to mouth person 30/- rs is a big amount for me plz try to understand.. Customer care people are of no help...

swami nath

Hi,

I recently got on vodafone number where it starts with 8095... Am facing serious problems with unwanted alerts from the service providers.by mistake we will click those alerts and my balance gets reduces..
Am really helpless and left without a help from customer care..am not able to talk directly with a customer care though i tried calling in 111 and [protected]...

please someone guide me how can i deactivate these unwanted craps...

Thnks/Rgds:
Dijithpanicker

My Vodafone number is [protected]. By default, Vodafone Alert Service is activated on 19.2.2010 and Rs 30 has been deducted. It is informe that same amount will be deducted every month. I don't like to contine this Alert service. Upon complain to 111 they advised me to send message on *123*95# but even thouh my pone number has not been deactivated. If my mobile number is not deactivated within few days, I shall be bound to discontinue with Vodafone. Please advice me, what to do to deactivate this alert srvice.
P C Maurya, I S M Dhanbad

My Vodafone number is [protected]. Even after sending messag on *123*95#, Vodfone alert service has not been deactivated. I have not recieved any message on my phone. If it is deactivated, please send message to us or inform me to take next step.
P C Maurya, ISM Dhanbad

vodafone alerts are activated...there is no responding how to deactivate vodafone alerts frm vodafone executive

Hi,
I need to de-active English-alert SMS. I kindly request you to send the de-active sms to [protected].

Regards,
Yesudas

i am using vodafone postpaid connection
my number to be activated default astrolozy alerts
i am try to deactivate for 4 months. i was done call to c.care but cant deactivate them
really i am suffered for this

Vodafone — ALERTS NOT DEACTIVATE

I AM DEACTIVATE THE CALLER TUNE
BUT DO NOT DEACTIVATE
SO MANY TIME CALLING VODAFONE CUSTOMER CARE BUT DO NOT RESPOND.
MY CREDITED WAS DEDUCTED.

my vodaphone prepaid connection number is [protected]. i want to deactivate job alerts.


subha

Vodafone — Deactivation of My prepaid number after 2 yrs

My prepaid number has been disabled by Vodafone without informing me, I have been using this number since last 3 yrs. After calling the customer care .. Customer care executive were not responding properly and were not entertaining my call or complains, My cell number is [protected],
I got the answer from Customer care executive that my documents are not submitted , How my cell connection was active since last 3 years if the documents are not submitted ?

Please help me to take necessary action against Vodafone service providers.

Udayakumar,

My vodafone prepaid number[protected] deactivate job alert services

HAI MY NAME IS KANDHAN.C.G. I BUY VODAFONE SIM CARD(PREPAID)
ONCE UPON A TIME MY COUSIN SISTER ACTIVATE MASALA MOVIE ALERTS IT COSTS 1Re/day i want to deactivate it or i sahll cancel my vodafone and change my number into airtel my cell number is [protected]

S i agree all of above complains.

This is Shankar I Have [protected] vodafone connect at last Year First three months activated some alerts after i complaint at 198 they will credit my amount back after fourth month they charges each time for sms but i am not using any sms alerts.

Now from days i am getting cricket Alerts 3 days back i accled they say no charges. Now from 2 days they charges 5 rs per Day. Now i called them same issue They give process CAN ALL to 111 Not working replay as invalied process After again called they say 124 dail 6 this is also not working again i called 198 they say CAN FS to 111 its also not working 7 times called to c.care KAMAL, Rajesh, Sai, Vijay and other all are giving invalid information no use. finally i called 111 (Charging 50p per 3 min) they so visit Vodafone store they will help tomorrow Sunday, Gain Monday today's i need to pay 5 rs per cricket alerts who is the responsible ? We r Responsible we r choose this type of company's who r taking money with out proper Activates. Looking to start New portal for Indian Telecoms Companion &after sending to TRAI may be they will take action

i have acativated sports alerts in vodafone.now i need to deactivate that alert.please help me how can i deactivate that.

vodafone movie masala subscription — cancellation of subscription

inspite of repeated request for movei massala subscription cancellation ,it is still on and daily rs 1 being cut.pl stop subscription on my mobile




with regards

LT COL K K PANDEY

my vodafone prepaid number is [protected] and i was recently entered into 1p/2sec plan. with that paln im not satisfied because im not able to use the vodafone to vodafone 10p plan and after activating 1p/2sec i was entered into daily plan v2v 10p @ 2.50p per day that was activated and they deduct charges but the plan is not working and after that i went to a deler and e-recharge of 22/- done for v2v 10p for 7 days this was also not working. i called to customer care then i was realised that when 1p/2sec plan is working on that time other plans did not work. so please kindly deactivate my plan 1p/2sec so that i want to use v2v 10p plan.

Vodafone Prepaid — ACTIVATION OF JOB ALERTS

WITHOUT MY PERMISSION THEY[VODOPHONE MOBILE SERVICE PROVIDER] ACTIVATED JOBALERTS IN MY MOBILE . INSPITE OF REPEATED REQUEST FOR CANCELATION, THEY DON'T RESPOND. WILL YOU PLEASE HELP ME TO CANCEL JOBALERTS IN MY MOBILE. THANKING YOU.

I AGREE WITH THE COMPLAINT

my vodaphone prepaid connection number is [protected]. i want to deactivate job alerts. because i m house wife.

Vodafone — to deactivate english alert service

In my mobile someway english alert service has been activated.Pl. deactivate this service.I have already talked to customer care and through sms whatever instruction has been given following those I have tried to deactivate it.So I request you to Pl. deactivae it otherwise you will be responsible for deduction of my money.

Thanks
meenakshi angirish

Hi, Customer care- Vodafone,
I want to deactivate Sports alert/Cricket alerts.
My cell No: [protected]. Please do and confirm
by SMS.

my vodaphone prepaid connection number is [protected] i want to cancel all the alerts please stop this ...

Hi, Customer Care- Vodaphone,
Finally, Vodaphone store in our locality able
to deactivated Soprts/Cricket alerts from my
cell.

Vodafone — My sim card cricket competition pack deactivate

ur customer already discusd of my Number [protected] is Cricket compation pack de activeted but ur customer is services unavailable urgent de activeated.



Regards,


Kute T.B.

my vodaphone prepaid connection number is [protected]. i want to deactivate job alerts

Hi, Customer Care - Vodafone,
I want to deactivate Vodafone Alert - VA_LOVE_DP (DNLP).
My cell No: [protected]. Please do and confirm.

Hi customer care

i want deactive sports alert& cricket alerts.
my no- [protected] Please do and confirm
by SMS.

This is Charkula magar from Madha Gopalpur, Kolkata 88. My vodafone prepaid no. is [protected], m I want to deactivate the sport news/alerts from my no, I have been trying since day before yesterday (from the date of activation by your company) this is of no use to me but deduction of Rs.3 every time is costing me lot so kindly deactivate the SPORT NEWS SERVICE FROM MY NO. BY TODAY ITSELF.

guys pls try this if it works
sms "CAN VVA" to 111 (without double quotes).

its for Vodafone Users

Dear Customer care,
My Vodafone no. is [protected], postpaid connection. I have activated the English speaking pack and the Daily quotes pack. Now I want to deactivate them. Please take appropriate action.

Hi customer care
I want decativate sports alert
My no [protected]
Plz do and confarm

Hi, , , , , , ,

Sir i want my postpaid connection bill details i.e. [protected] over my email id: [protected]@gmail.com
Thanks,
ankita

complaint will remain as complaints, no other changes will be there...

Sir,

I want my post paid Call Charges detais in my email account [protected]@yahoo.co.in. My Mob. No. is [protected] every month.

Pradip

According to 888 (the vodafone delight), if I recharge with the amount of Rs 245, then I should get talktime of Rs 245.I also took from your customer care executive, and they also said that I will get full talktime on recharging with Rs 245 on 13th feb 2009.So after recharging with Rs 245, I got only Rs 108.05 instead of Rs 245 promised by your vodafone customer care and vodafone delight.Still now I havenot got the remaining BALANCE.I talked to the customer care but they said that they can not do any thing for it and they were not able to satisfy me.
So do take action against it as soon as possible.

i wanna puk of mo [protected] sim no isH389911300200319942911

My 30rupeesdeductud.but i ignore plz cheq and send details to my e-mail.

Vodafone — 888 facility

i dialled 888 on my vodafone mobile. It said that you can get E - Top Up "STV 69" for Rs. 55 and it will be deducted from your talkvalue, to opt for this offer press 2. I just cancelled the call. After 2-3 days, there was a deduction of Rs. 55 from my talkvalue. Again on the next day, a deduction was made of Rs. 55. What is this? This is very ridiculous, until we opt for an offer, how do vodafone impose that offer on us?

This is very ironic.
I personally feel that the services of vodafone has been deteriorating after Hutch.

To,
The General Manager
Vodafone Customer Care
Mumbai,

Dear Sir,

I trying to contact Vodafone customer care but not getting response.

Since Yesterday 5.50pm i am trying to contact with customer care but not getting connected as I refilled Rs.222(Full Talk Time Value) & received the same immediately.
Then second time I refilled Bonus Card Rs.52 Transaction Reference No.MCIT[protected], Dtd:-05/03/2010, time:- 17:46:27 online transaction shown success from VODAFONE (Visa Card Payment)

But for this transaction i don't deceived any message confirmation on my Mobile No and since that time I communicating your several executive Mr.Amit, Shukla, Abid for rectification and also followed their instruction as they promised me to activate my Rs.52 Bonus Card within 3 Hrs. But now it's 18 Hrs. are over but no any update, even customer care center is not connecting through my mobile phone (only IVR machine working).
No any executive are available on line and why they are giving wrong commitment and assurance for Service request updating... Now i have deactivated my earlier Rs.11 plan for STD... But New Rs.52 Plan is not activated...I become Handicapped (High Charges per call & no any support from customer care.

As per my experience Very Pathetic and poor customer support from VODAFONE side.

This is requested to you Please help me out to resolve my problem on high priority to save my trust.

With Best Regards,

Dr. Parmar Singh
(Head-IPTV channel Operation)
IOL Netcom Ltd., Mumbai

Mobile :- [protected]
email :- [protected]@gmail.com

atulkashyap