Vodafone India Complaints & Reviews

Vodafone Postpaid — non receipt of bill

myself Jagdish V. Kolle, as i m working in municipal corporation of greater mumbai (MCGM) in water dept. and my postpaid vodafone no. is [protected] i want to recieve my bill at my office. my office address is Mr.M.A.More cabin, water works, 4th floor,k/west ward office,paliram road, opp. andheri(west) railway station. i called customer care so many times but no use. plz do necessary action.

i dimple rana # 827, milk colony dhanas(chandigarh) have not receiving hard copy and soft copy for my post paid connection no [protected] for the last two months.Please send thr smae me in advance so that i can pay the same in time.you can also send me bill on my mail id [protected]@gmail.com

As per my knowledge it is 3 months at one vodafone store and 6 months at another vodafone store... and 3 months as per customer care 111.
At vodafone they make their rules.. and just take away your money and time...
They are only HAPPY to HELP if you are paying them money otherwise... their simple answer GET LOST.

Vodafone Postpaid Connection — refund of deposit from vodafone postpaid c

my post paid vodaphone connection number was [protected] but i have cancelled my vodaphone post paid connection in 3 months ago but i don't get my deposit back

ESCALATE TO NODAL..

Vodafone — unnecessary sms

please do not send unnecessary sms's to my number [protected]

Hi Team,
I get lot o[censored]nnecessary sms on my number please block them. My number is [protected].

I am getting unnecessay SMS from vodafone starting from day 1. I have registered to "DND" but it has not helped me either. As it seems I am targeted by a couple of SMS campaign providers with messages like, TD-REN, TD-IMAGES,TD-JAYDEV,TD-PRITHVI,TD-UNICON,TD-SRI SAI,TD-INNOVATIONS,LM-VANHEUSN,TD_HOMEO,TD_DR.BARTA,TD_JASMINE etc....

There are times when I receive multiple copies of the same message within 10 minutes of time. Daily I am receiving a minimum of 50 sms of this kind.

I really need a way to stop this...

Vodafone — Unnecessary SMS

Commercial advertisment calls and SMS are not stopped on my mobile no [protected] S.B.Phogat

Vodafone — Unwanted message

Unwanted calls and msg for irritating uk people. Fooling by declare some promo gift.

Dear Sir/Mam.

I have forget the password of one of my client that's why I can't see 26AS & can't file the return .As you know that the last date of filing the return i.e. 31 march 2012 for assessment year[protected] is near by, so, I kindly request you to please my query as soon as possible.
My assesse details are as follows :
Name : Achhey Lal
Father's Name : Gajai Ram
DOB: 25.04.1955
Pan No: ABFPL9338Q
Ward No: 38(1)
Address: 19/310, Sant Bagh, old Rohtak Road, Daya Basti, Delhi-110006
Thanking You,
Regards Manisha Singh

what i suggest you is to stop use this survice and go for other survice by sending he new no in the way of sms through many net sms potals, the same happend to me in different way..

See I purchase 2 vocher of Rs 50 each on 18.09.2008.While skretching two number of both voucher disappear.I contaced Vodafone mine store in Ponda.she has done whatever she can do, she said.She has sent SMS to customer care with displying numbers.and she told me it will rechage within two days.I contacted Cutomer care so many times for the help.but they are giving some new-new solution but nobody is interested to solve my problem.I[censored] r not recharging my both the voucher i will go for any other new connections.Both serial no I am giving to u ie.[protected] & 48
My Mobile no is +91 [protected]

The customer care are only the style they are not interested to solve the problem of Customer.
Pls forward this message to Vodafone Maneging Director

Thanking u

I recharged my phone for 505 rupees through ICICI bank online. The amount has not been added to the phone even though 1 day has passed.

Sir,

I am having a prepaid connection which i am using since 3 years in delhi . I never had a problem earlier. This time i got a recharge of Rs. 250 from moradabad (U.P.) But the balance credited to my account is 112.50. so, plz help what to do???????

You people msg that if you recharge Rs.310 you will get full talktime. I recharged & i got only Rs.276 as my tlktime. I didn't got the full talktime. Why is this so? Are you people deducting any tax from it. Can you confirm me?

Hi sir,

i am vishal kumar and i how to get free recharge voucher of your vodafone. pls tell me fast.

Call rates is too high for other mobiles

I had taken a recharge card and by mistake had scratchen it hardly that i cannot see the number properly.can i recharge it through serial number?

Mobile no is :- [protected]
serial no is :[protected]

sir, i had taken a recharge card and by mistake had scratchen it hardly that i cannot see the number properly.can i recharge it through serial number?is there any possibility

I had taken a recharge card and by mistake had scratchen it hardly that i cannot see the number properly.can i recharge it through serial number?

Dear Sir/Madam,

I am Nikhil Kumar my moblie no [protected] today i have recharge through online with topup rs 115/- from last 2 years now vodafone moblie service provider change this coupon to 230 STD Minutes that thing does'nt informed me now they are not obliging their mistake and not refunding my money n i have speak to customer care representative (Hitesh) they are making me fool n they say wait for 4 working days then u will get the balance otherwise we are sorry to help you.

please suggest me what i will do with this vodafone service provider.

Thanks & Regards

Nikhil Kumar

hi,
i purchased Rs50 paper recharge but the pin number is damaged
Serial Number of the recharge card is[protected]
the visible secret number are 18437506
KIndly give me the missing number as soon as possible my email; address is [protected]@yahoo.com & My mobile number is +91 [protected].
Recharge Coupon Expiry Date: 06/04/2014
Thanking You
Pradeep

i have purchase Rs 60 vodafone Recharge card But Pin number is Damage After Crash Please Give me Pin Number On my e mail I D OR Recharge on My Nuimber

My Mobile Number And Recharge Details

Mobile Number : [protected]

Serial No. Of my Recharge Card :[protected]

Vodafone — Conversion from prepaid to postpaid

I was told a scheme from vodafone department to convert my prepaid connection to postpaid and i was agreed on that and now It has been 48 hours they had deactivated my prepaid connection and up to now they haven't activated my postpaid sim given by any marketing person of vodafone i am really very annoyed ...

vodafone/post paid — Your official refusing to change my postpaid no. in to pre-paid

I am using your company cell post paid no [protected] from last three years. I wants to change my post paid connection in to pre-paid. but every time your company official refuse to convert that. Kindly help me..

wireless phone — not migrating after payment into prepaid connection

I requested to migrate my phone no.[protected] from post paid to prepaid and paid all relevant fee on[protected] and inspite of giving time 48 hours they have not done this by your mobile world at Vidyanagar, Hyderabad, Andhra pradesh, India, and again charged bill for another month on[protected]. This is very bad practice you company is doing. inspite of several visits and requests, they have failed to do so.

Therefore, I request you to cancel this phone and paid back all my amounts paid to you.

Even E mail I have given earlier. no response from your side.

Vodafone — cannot transfer from postpaid to prepaid

I don't no why vodafone does' not provide postpaid to prepaid transfer. all the other operators like airtel, bsnl allow its customers to change from postpaid to prepaid

Hi all,

I would like to convert my post paid number to pre paid, since its inconvenience for me. So please provide me the procedure to convert the same as soon as possible.

My phone details:
Name of the card holder: R.Sanjay Gandhi
Phone Number : [protected]
Place of purchase : Chennai

Thanks and Regards,
Sanjay. R

Hi all,

I would like to convert my post paid number to pre paid, since its inconvenience for me. So please provide me the procedure to convert the same as soon as possible. Please send confirmation massage to my mobile no ASP.

My phone details:
Name of the card holder: R.Sanjay Gandhi
Phone Number : [protected]
Place of purchase : Chennai

Thanks and Regards,
Sanjay. R

Hi all,

I would like to convert my post paid number to pre paid, since its inconvenience for me. So please provide me the procedure to convert the same as soon as possible. Please send confirmation massage to my mobile no ASP.

My phone details:
Name of the card holder: R.Sanjay Gandhi
Phone Number : [protected]
Place of purchase : Chennai

Thanks and Regards,
Sanjay. R

Hi,
even i want to convert from postpaid to prepaid
but vodafone call center is telling me that i cant go for it???
Help me in this regard.

aps — postpaid to prepaid change

am sourav, am using the spice telecom services frm last two years but now due to some circumstancis am not able to use the postpaid connection, so am requested it to convert it into prepaid, but no intrust are showing by the cusmtomer care execitives at the spice telecom office in zoom hotel ludhiana punjab, after given him every necessary information, even how am already submitted the proof three times, now my life is totally upsets by the spice telecom, very redeculas services are provide by the spice which i was not expecting frm them, so am requested spice to do imidate actions on that matter, because too many days ( 15 days) are lost in that short matter.

we can convert from post paid to prepaid you have to log complaint in trai against vodafone they can help you

whom so it may concern,

Same problem i am also facing. My number is [protected]

wat happened to your complaint, even i want to convert my post paid connection to prepaid .plz tell me wat to do.

Vodafone Postpaid — Postpaid to Prepaid Conversion Not Possible?

All the mobile phone service providers except Vodafone have the option to convet Postpaid to Prepaid. I've been asking them for quite some time.. there is no responce from the people at vodafone.

Vodafone is cashing on the weakness of the customers not to lose the number but stay at postpaid.. can anyone tell me is there any provision to sue or charge Vodafone regarding this?

I just want get rid of this postpaid connection but need the number... is there any solution?

Vodafone — converting postpaid to prepaid

I am jithender I am using vodafone number from 3 years. one and half year back I converted my prepaid to postpaid and again i want to convert to prepaid can you help me out from last 6 months I am trying to change it I already deactivated my vodafone another number I dont want to change this number

does it really works...??
what is the procedure to complaint??????

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With attachments "Vodafone Mumbai" <vodafonecare.[protected]@vodafone.com> FW: Cell No. [protected]‏ 11:46AM
"priyesh desai" <[protected]@gmail.com> FW: Cell No. [protected]‏ 11:46AM
"Vodafone Mumbai" <vodafonecare.[protected]@vodafone.com> Cell No. [protected]‏ 11:45AM
"chaitu shah" <[protected]@yahoo.com> RE: ‏ 11:28AM
"Prashant Shah" <[protected]@rediffmail.com> FW: [Fropki] Super Baby World Record‏ Yesterday
[protected]@rediffmail.com FW: [Fropki] Mercedes Made of Pure Gold‏ Yesterday
"chaitu shah" <[protected]@yahoo.com> RE: ‏ Yesterday
"procam sandeep" <[protected]@gmail.com> Appetone‏[protected]
"priyesh desai" <[protected]@gmail.com> FW: [Fropki] Super Baby World Record‏[protected]
[protected]@hotmail.com; apurva shah FW: [Fropki] Mercedes Made of Pure Gold‏[protected]
"hardik shah" <hardik.[protected]@olivehealthcare.co.in> RE: appetone new size small pack‏[protected]
(Unknown) Nokia 7210 Supernova - Make a statement‏[protected]
"procam sandeep" <[protected]@gmail.com> FW: Rich Cod 1000mg‏[protected]
"jinesh mehta" <[protected]@rediffmail.com> (No Subject)‏[protected]
"hardik shah" <hardik.[protected]@olivehealthcare.co.in> appetone new size small pack‏[protected]
"export dept olive" <export.[protected]@olivehealthcare.co.in> RE: Rich Cod‏[protected]
"procam sandeep" <[protected]@gmail.com> FW: Rich Cod‏[protected]
"chaitu shah" <[protected]@yahoo.com> RE: ‏[protected]
jigar.[protected]@olivehealthcare.co.in FW: Rates for Morlife New Pack / Appetone New pack‏[protected]
"hardik shah" <hardik.[protected]@olivehealthcare.co.in> FW: Rates for Morlife New Pack / Appetone New pack‏[protected]
"chaitu shah" <[protected]@yahoo.com> (No Subject)‏[protected]
"procam sandeep" <[protected]@gmail.com> FW: Rich Cod‏[protected]
"procam sandeep" <[protected]@gmail.com> Attn Sandeep‏[protected]
"procam sandeep" <[protected]@gmail.com> (No Subject)‏[protected]
"procam sandeep" <[protected]@gmail.com> Card Logo‏[protected]
"procam sandeep" <[protected]@gmail.com> FW: [protected]@rediffmail.com‏[protected]
"procam sandeep" <[protected]@gmail.com> FW: Rich Cod 1000mg‏[protected]
"chaitu shah" <[protected]@yahoo.com> RE: ‏[protected]
"chaitu shah" <[protected]@yahoo.com> (No Subject)‏[protected]
"ashok nagaria" <[protected]@rediffmail.com> Kaushal Print CST Paid detail‏[protected]
"priyesh desai" <[protected]@gmail.com> FW: Your Diet Chart‏[protected]
[protected]@hotmail.com FW: Rates for Morlife New Pack‏[protected]
"hardik shah" <hardik.[protected]@olivehealthcare.co.in> FW: Rates for Morlife New Pack‏[protected]
[protected]@gmail.com FW: New Japanese consumer items.‏[protected]
[protected]@hotmail.com FW: Rates for Morlife New Pack‏[protected]

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FW: Cell No. [protected]‏
From: kaushal shah ([protected]@hotmail.com)
Sent: 01 May 2009 11:46AM
To: Vodafone Mumbai (vodafonecare.[protected]@vodafone.com)




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com
Subject: Cell No. [protected]
Date: Fri, 1 May 2009 11:45:49 +0530

This is with the reference to my complain no.[protected] which was placed yesterday at the vodafone store located as santacruz west. I had visited the store last evening at 5 pm for some recharges on 3 to 4 nos, since the confirmation were not recevied till 7 pm i called on 111 for the my cell no. [protected] where i spoke to Mr. Salim in the hotline, who spoke to me very loud, rudely and in a abusive launguage. This complain has been reported to Miss Namrata at the Sanacruz store. I want to know the reason for the ill treatement by Mr.Salim I spoke to Mr. James ( Duty Manager Vodafone ), Miss Rachna Head of the Call center yesterday from Miss Namratas Cell . And has assured me that they will get back to me in 48 hrs. I request you to infrom me what action has been taken against your rude employee

Regards
Kaushal Shah


[protected][protected][protected][protected]
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pls contact TRAI and compalin them

I want to convert from postpaid services to pre paid. But the customer care guys are telling that it is not possible at all. I have complained vodafone greviance cell and the complaint number is [protected]. No one from vodafone has responded.

Hi,
I also want to convert my vodafone postpaid no. to prepaid no. but these vodafone buggers are telling that its not possible but all the other operators are doing that.

Also I have done the same thing in other state for vodafone.

Pls help.

Hitesh

wireless phone — battery not retain charge

i have complain of my phone no. [protected] in my anita devi w/o sh. manohar lal, h no, 232, ward no. 6, ravidas nagar , binpalke, adampur road, bhogapur, Distt-Jalandhar.

Vodafone — converting to postpaid

In starting they used to call me daily to convert my prepaid to the postpaid. Once I paid the amount and submitt all the documents. Earlier they told it will take max 72 hours but now almost 25 days have been passed but my prepaid is still prepaid. No body is doing anything related to my request, they only say we will send a executive to you tomorrow.
I have paid 250 rs but no they dont pick up my phone. I talked to Mehak sharma and Deepak sharma, but they are doing nothing. This is highly waste company, I request you to never faith on VODAFONE.

Vodaone Prepaid mobile — Promotional/marketing calls

Vodafone is calling me on roaming to sell its products and refusing to refund.
Below email thread
_______________________

Dear Mr. Ahuja ,

Thank you for your e-mail dated 30/09/09 regarding the services on your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We would like to inform you that, as per our records, your Vodafone number was not registered under NDNC (National Do Not Call) registry. On the reference of your email, the DNC services has been activated on your Vodafone numbers [protected] effetcive 29/09/09.

You have been charged for promotional call while roaming, and at that time your DNC service was not active. Hence, we regret that we would not be able to reverse charges levied towards the incoming calls while roaming from your Vodafone mobile number.
Assuring you with the best of our services at all times.

In case you need further assistance, do call or email us. We?ll do our best to help you.

Happy to help,

Rachita Jaiswal

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 01-Oct-2009 12:23:34
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Services of your Vodafone mobile number [protected]

I do not accept this reasoning. I do not see this logical. I received call from Vodafone to register for ringtone. Its vodafone's mitake to call and force to offer this service. If I need any service I will contactB myself NOT YOU.
B
If this is the case than I will move to TRAI for clarrifications and will also seek help from Consumer court.
B
I want my hard earned money back , Vodafone can not do this to me.
B
Hence I would requst you to resolve this issue now rather than at later stage.
B
Regards,
B
S L Ahuja

--- On Thu, 10/1/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
B

To: [protected]@yahoo.com
Date: Thursday, October 1, 2009, 7:17 AM



Dear Mr. Ahuja ,

Thank you for your e-mail dated 28/09/09 regarding the services on your Vodafone mobile number [protected].
B
We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.
B
We would like to assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM Card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the incoming calls while roaming from your Vodafone mobile number.
B
Assuring you with the best of our services at all times.
B
InB case you need further assistance, do call or email us. We?ll do our best to help you.
B
Happy to help,B
B
Rachita Jaiswal
B
Vodafone Care
Contact numbers*
Vodafone CareB B B B B B : 111 or +91-[protected]B
B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B (Toll free from Vodafone mobile phones within the home network)
Fax numberB B B B B B B B B B B B : +91-[protected]/[protected]
E-mailB B B B B B B B B B B B B B B B B B B B B B B :B vodafonecare.[protected]@vodafone.com
WebsiteB B B B B B B B B B B B B B B B B B B B : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 28-Sep-2009 3:05:17
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Services of your Vodafone mobile number [protected]

Thank you very much for the information about 45 days. Which i think is too much time to disable a service.
I want my talk time credited back to my account. You have not replied to that Mr. Jain???
Regards,
SL Ahuja

--- On Sat, 9/26/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Saturday, September 26, 2009, 3:56 PM

Dear Mr.Ahuja,
Thank you for your e-mail dated 24/09/09 regarding the services of your Vodafone mobile number [protected].
As per our records, your Vodafone number was not registered under NDNC (National Do Not Call) registry.
B
On the reference of your email, the DNC services has been activated on your Vodafone number [protected].
B
The DNC service will be implemented postB 45 days of the activation date and hence we are not able to take action on same.
In case you receive promotional calls/SMS postB 45 days of the activation date we request you toB provide the below mentioned mandatory details to resolve your complaint on the promotional calls/SMSB received on your Vodafone number.
The mandatory details required are:B
?B B B B B B B NumberB from which call/SMS received
?B B B B B B B Date of call/SMS
?B B B B B B B Time of call/SMS
?B B B B B B B Contents of call/SMS
You can also call us at our toll free 1909 / 111 number to provide these details.
B In case you need further assistance, please do call or email us. We'll do our best to help you.
B
Happy to help,
Abhinav Jain
Vodafone Care
Contact numbers*
Vodafone Care: 111 or +91-[protected]
B B B B B B B B B B B B B B B B B B B B B B (Toll free from Vodafone mobile phones within the home network)
Fax numberB B B : +91-[protected]/[protected]
E-mailB B B B B B B B B B B B : vodafonecare.[protected]@vodafone.com
WebsiteB B B B B B B B : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 24-Sep-2009 2:26:44
To: vodafonecare.[protected]@vodafone.com
Subject: [protected]

Hello there,
I am on International roaming and I keep getting your money making promotional calls to register for ring tone.
Yesterday I received the same and paid Rs.75 to hear your money making promotion call. Can you remove me from your promotional calls list and credit back my hard earned money to my phone account.
Your cooperation in this matter will be appricaited.
Thanks
S L Ahuja

Convert from Post paid to Prepaid
I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers, but on post paid we have to pay 300/- Rs. additional.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

Hi

I am Vodafone holder from past 2years, earlier i used STD 1rs pack means 31bonuscard, Now i have STD 50paise Bonus card using
But i want de-activate STD 31Bonus card, How to am i do?
but i tried to call no.of time's to Customer care Centers, they were not pick the phone
Anybody have this information please inform to me?

I came across this. Please see if this is of some use to you guys.

http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migr...⇄

Regards,
Varalu.

I am using the vodafone number from the past 4 years. it was previously a prepaid one, but later 2 years back I have changed it to postpaid connection. Now that I dont want to continue the postpaid connection, is there any way to convert it back to prepaid connection. Because I dont want to continue with vodafone if it cannot change my sim to prepaid. While other networks are providing the facility of conversion from postpaid to prepaid, why is vodafone not providing this service.

Please give me any suggetions.

Thanks & regards,
Khan.

Hi,
I want to convert my vodafone postpaid no. to prepaid no. but these vodafone buggers are telling that its not possible but all the other operators are doing that.when i convert to pre paid to post that time i give him document know i am given same document then he said this is not valid.



Pls help.

Hi,
I want to convert my vodafone postpaid no. to prepaid no. but these vodafone buggers are telling that its not possible but all the other operators are doing that.when i convert to pre paid to post that time i give him document know i am given same document then he said this is not valid.



Pls help.

jyotish kumar
[protected]

Why dont you people try mailing them.You will have proof that you have communicated these things.Please see that every service provide has to mandatorily provide for migration between post paid and prepaid.Please see the TRAI webpage for this http://www.trai.gov.in/csinterest7.asp

Also they have a form for migration from postpaid to prepaid http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migr...⇄

I went to vodafone store with printout of these two.But still they shamelessly maintain that they cant provide migration from postpaid to prepaid.But I am not going to leave them.I will mail to their customer care mail id and if they are not going to respond properly I am going to write to consumer complaints authorities and also inform media about this daylight violation of the law of the land

My mobile number is[protected]. Vodafone is not allowing to migrate from postpaid to prepaid.
Place: bangalore
Holding this postpaid connection for more than 2-3 years.

please do the needful. thanks.
Arul / Dec 2, 2009

I was using prepaid connection [protected]. i converted it to postpaid 10 months ago.But Billing in postpaid was full of mistake, i paid my bills without knowing this mistakes. One day after 10 months i got suspicious about billing. I visited vodafone store checked my itemized billing for one month and found big mistakes.vodafone corrected mistake for one month. Then i asked itemized bills for previous months also because i am still suspicious about my previous months billing. Vodafore Reprentative At Vodafone store (BTM Layout Banglore) replied that i can not get itemized bill for Previous months. Then i asked him about converting from postpaid to prepaid. He replied me that there is no provision for that. I refused to pay my current bill unless i gets itemized bill for previous months. Vodafone then sent me legal notice to pay my bills and threated me that my name will be put in defaulters list. But As per TRAI regulatory i knew that i can get itemized bill for every months,

Hi!!

I m having postpaid conection # [protected] in Delhi Vodaphone from last 4-5 years... Earlier it was prepaid but i migrate this to postpaid from last 2 years but now i don't want to continue with this postpaid & again want to shift to my prepaid connection without change my number...

So pls guide me...

Sameer Bhardaj
[protected]

I want to convert my vodafone postpaid to prepaid my mobile no [protected]

Sir
my number is [protected] i wan to conver this post paid number into prepaaid they are not converting it into prepaid . Every time i visit the vodafone they saybthat instead of converting dicontinue with this connection but i want to keep this number..
place:noida

Vodafone — want to convert my sim card into prepaid

Dear sir,
I want to convert my sim card into prepaid due to excessive use of my mobile.
I am not able to pay so much bill.i told my credit limit should be 400 and its crossing every month.
Please do the needful as soon as possible.
Thanking you.

HI this is Yogesh Agarwal from Hyderabad. I've visited Vodafone store many times for conversion of Postpaid([protected]) to Prepaid but in vain. Customer Care Executive are saying that they are helpless in this matter as they are not authorized to do so. I dont understand whom to contact as there is no one with whom we can speak in this matter. Vodafone is Big telecom but senseless company who does not understand basic need of its Customer.

Regards,
Yogesh
[protected]

Hello,
The fact is that Vodafone in India really sucks.
What i think is, all they do with the customer money is spend it on the advertisement and promotion.
The always make very good promotion of whatever they are selling, the customer satisfaction lacks.
I once wanted to convert my postpaid to prepaid. you wouldn't believe me i spent almost half my day over there to get it done, and thats not all, after giving them all the required documents. The next day i get a message from Vodafone saying, my number has been deactivated due to lack of document proof?
I mean what else should i submit? I'm just a student. All i had was my ration card, Pan card and my collage ID. I gave them the copy of all.
There are many more incidents like this, in the end i had to change my number n go with airtel. Well Airtel is not that good. But its 100% better than Vodafone.
Please do not buy it. You will love it in the beginning. But later i'm sure you'll regret it.

I called their (Vodafone) call center and they asked me to walkin to any vodafone store to get my postpaid number converted to prepaid.
Looking at above discussion, I was not very optimistic. Let me figure this out for myself tomorrow. Will post an update thereon.

Regards,
Prasad Puro

i have been finding last two months for only local call plan for me in postpaid in delhi can you suggested me to best plan

i want to convert my postpaid connection in prepaid with same vodafone number. as soon as possible. pls give me needful support. its urgent. my company polilcy is now changed, now comapny can't give us money for calling. thnx

my no:- [protected]

It is possible, visit the website below.
http://dilpu.blogspot.com/2010/03/vodafone-india-postpaid-to-prepaid-plan.html

I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply ASAP.

Thank Q.

Hi,

I would like to convert my post paid number to pre paid, since its inconvenience for me. So please provide me the procedure to convert the same as soon as possible.

My phone details:
Name of the card holder: Anup kumar
Phone Number : [protected]
Place of purchase : Mumbai

Thanks and Regards,
Anup kumar

Hi,

My Name is Uday. I want to convert from postpaid to prepaid vodafone. Plz help me in this case as early as possible.
My Mobile No. [protected]

Hi,

My Name is Uday. I want to convert from postpaid to prepaid vodafone. Plz help me in this case as early as possible.
My Mobile No. [protected]

Hi,

My Name is Uday. I want to convert from postpaid to prepaid vodafone. Plz help me in this case as early as possible.
My Mobile No. [protected]

Dear all

we are not sarisfied with vodaphone servicrs because phone baring without any informetion to costomer
my phone period is 15 to 15 every month but my phone barded 11'th

i have already paid previous bill Rs 900 month of april'2010 with extra payment of Rs 350 against this mobile no [protected]

Sharad Tiwari

Vodafone — conversion from postpaid to prepaid

1. I am a vodafone post paid customer no [protected]. Due to some reasons I want to convert my plan to pre paid.
2. I have submitted my application to your office at Nashik rd office. No action has been taken even after passage of more than 10 days.
3. Your office is insisting that I will have to visit your office in person for the above job. There was no such clause when I converted from pre paid to post paid. That time your officials were visiting me everyday because you were eyeing on 300 connections from my office.
4. It seems that now when your intrest has been fulfilled the response from your side has changed. This seems to be total selfishness and some sort of blackmailing. It is when you have intrest in me you will do all things as per my choice but when it is other way round you will show your true colours.
5. Let me tell you this thing don't carry too far. Pl look into the matter and get the case resolved.
6. You can contact me at [protected]@indiatimes.com.

Sir/Madam

My Ph. No. is [protected]. I have given the request so many times to customer care and also vistied the vodafone stores for the migration from Post paid to Pre-Paid connection. The complaint no. 91687238 dated 16 June 2010 . Today also at 1930Hrs i talked for the migration from Post paid to pre-paid but all in vain. Every time they are offering diffterent plans.I m using this connection for the last 5 years so instead of disconnection i would like to continue this number as a pre-paid. So, Pls help me in this regard.

Thanks

Ravinder Singh
e-mail ID: [protected]@indiatimes.com;[protected]@gmail.com
[protected]

Helloo !
My number is [protected], from the time I had taken connection I was receiving the bill manual, but sins the Ebil facilited I have noticed the My Email ID is not correct, foe that I had complained several time but nothing had been changed, can you please consider by complain and upgrade my Emil with " [protected]@hotmail.com

Looking forward positively.

Kind Regards

i am also suffering fromt he same prob. i want to shift from post to prepaid, but customer care executive neither pass the line to any senior nopr do they have updated information

HELLO,

MY NUMBER IS [protected], I WOULD LIKE TO CONVERT TO PRE PAID PLAN. BUT WHEN I APPROACHED NEAR STORE OF VODAFONE THEY SAID THAT THEY COULDN'T DO IT. WE HAVE TO GIVE A MAIL TO VODAFONE. IT WOULD TAKE 4 TO 5 WEEKS. WHY SUCH A LONG TIME TO LOOK AFTER THE COMPLAINT. AND MORE OVER ITS BEEN 6 WEEKS, THERE IS NO REPLY FROM VODAFONE.

PLEASE SUGGEST ME HOW TO CONTINUE.

DEEPTHI

SIR,
i want to convert my following postpaid connection into prepaid connection due to some personal reason.so plz kindly do the same immediately from today and co-operate me as said at the time of providing the connections.
1) [protected]
2)[protected]
3)[protected]

NEED YOUR CO-OPERATION
FROM-DR VIJAYNARAYANGUPTA
ADDRESS-B2/2, NILGIRI, ATAMARAM NAGAR, NETIVLI, LOKGRAM, KALYAN(E)421306
[protected]@gmail.com, [protected]@yahoo.com

Vodafone — i want to convert from postpaid to prepaid

DEAR SIR / MADAM
MY NAME IS SHABAZ KHAN FROM HYDERABAD , IAM VODAFONE CUSTOMER CARE , FROM TWO YEARS ,IAM HAVING POST PAID CONNECTION. MY NUMBER IS [protected]
AT THE TIME OF CONNECTION THEY ARE TAKE ADVANCE AS 500 RUPPES , THEY TOLD ME YU CAN GET THE NUMBER IS YUR CHOISE ,
WHEN IAM GETTING HUGE BILL, I JUST WANT TO CONVERT FROM POST PAID TO PREPAID, WHEN I CALL TO COUSTMERCARE THEY TOLD ME IHAVE TOPAY 3000 RUPES FFOR MY NUMBER, WHE I HAVE TAKE N MY NUMBER THRE ISNO AGRREMENT, AND KNOW FOR CONVERTING POSTPAID TO PREPAD THEY ARE CAHRGING 3000 RUPESS AS FANCY NUMBR , .... PLS SOLVE MY CASE SIR, IAM A MIDDLE CALSS , PLS SOLVE MY CASE

sir
my no is [protected] i want it to convert from postpaid to prepaid .since it find inconvenience. so please provide me the procedure. please do it as soon as possible


Thanks & regards
vishal mohite

Recent my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply ASAP.

Thank Q.

my postpaid conectation convert prepaid my no is [protected] i have taken from amritsir(panjab)plz send my next step

Vodafone — converting postpaid to in prepaid

i have paid the bill. I m not using neither the no. nor internet service from last one month what about my security will i get it back. The day we visted your customer servvice center at shakti nagar chawk. They had told me i can only get the security back it . if i use the internet and no facility for one month.
In my first complaint also i had maintioned this fact that at the time of providing me the service wat about the action againts the staff for miss behaviour and concealment of facts.

plz tell me this number details [protected]

To,
The Head Officer,
Vodafone.

Sub: Complain about not responding our request.

Respected Sir,
I Mr. Sanjay Lukhi is your customer of post-paid card Numbers as below:
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]
6. [protected]
7. [protected]
8. [protected]
9. [protected]
10. [protected]
These numbers have post –paid connection and I won’t it to be maid s pre-paid connection.
Since 20 days I m visiting your gallery, no staff is responding my request. Every time different person is coming to me and gives different reasons, which made me embarrassed. I had also asked them for your contact, they didn’t gave me. After a lot telling they gave me your e-mail ID.
So I want u to give a effective response of my request and immediate action to be taken. And Please contact me on the given below number.


Yours Faithfully
Sanjay Lukhi
([protected])

Vodafone — didn't get sin but bill coming every month

Sir,a person of vodafone company collected documents from me 3 month before.told me that she should give me post paid connection and sim.But after that she(Jhumpa mob-[protected],[protected])didnot give any sim,and connection started of 3 sim.2 i have stopped now m getting everymonth not useing bill mob-[protected].due shows by vodafone Rs 392.93,bill no-[protected].Please help us from like that cheater.other 2 sim she started to make calls from my sim,without given me.please help me
Thanking You
Dipankar Chakraborty
37,N C M road baidyabati,Hooghly
Pin-712222,mob-[protected]

vodafone/post paid — activating schema without informing

my mobile no [protected] activating scheme without informing me and overbilling complain

plz change my postpaid no. to prepaid connection my no. is [protected] . bills are exorbitant not affordable

I am using Vodafone since 10 year, Please convert my mobile service, post paid to pre paid. I had register a complaint in vodafone store at Nellore, AP., In the store they are doing work but no use to day also I met the store about my conversion they told to me book a complaint on this matter. My Phone No. are [protected] and [protected]

I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers, but on post paid we have to pay 300/- Rs. additional.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply ASAP.

Thank Q.

I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply ASAP.

Thank Q.

My Mobile No.[protected]
Dear Sir,

I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply ASAP.

Thank Q.

Hi all,

I would like to convert my post paid number to pre paid, since its inconvenience for me. So please provide me the procedure to convert the same as soon as possible. Please send confirmation massage to my mobile no ASP.

My phone details:
Name of the card holder: S.Mahesha
Phone Number : [protected]
Place of purchase : nanjangud

Thanks and Regards,
S.Mahesha
my alternative no [protected]
Email - [protected]@gmail.com

Convert from Post paid to Prepaid
I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers, but on post paid we have to pay 300/- Rs. additional.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

Hi,
I also want to convert my vodafone postpaid no. to prepaid no. but these vodafone buggers are telling that its not possible but all the other operators are doing that.

Also I have done the same thing in other state for vodafone.

Pls help
balkrushn waghole
[protected] this no convert postpaid to convert .

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

Vodafone India — Misbehave Mr Arjun

Dear sir i have call to customer care my call attend mr Arjun and he disconnected

Showing excess bill

My bill charges is showing too much althogh i have not taken any net service

Vodafone Prepaid - INCOMING & OUTGOING CALL DETAIL

Sir, Please provide me incoming and outgoing call details of my vodafone mobile number [protected] for the period of April 2014 to March 2014 to my email id [protected]@yahoo.com R.Govindarajuzi

roming plan not warking

roming plan not warking rs 203

Rs.55/- not com my phone

dear sir I am recharges Rs.55/- Top up Ph No.[protected] Balance not come my account debit dt-09.03.15

Day after tomorrow recharge 650mb but just 2 hours 400mb it's gone I have downloaded just 11 mb songs pl action taken necessary thank u

Net card

Download

Hello, I have not downloaded and I am getting charged for no reasons. The charge are against d2c_mobilart_75 & d2c_mydala_99. Regards, Sridhar

bloked sim treatment 9672932020

jald bzi ke karan sim block ho gaye so aap block huye sim ko unbloked kane ki karpa kre apka aabhari houga myn mob no. [protected]

change if tarriff plan from 125 to 799 without request

Tarriff plan of subscriber no. [protected] - Rachna Grover changed from 125/- to 799/- wef 02.04.2014 without any request from subscriber neither written nor verbal.

my number 8888893111

Dear sir my number is not working for the Network problem after 5 Days so pleas chake the my numbers states and send the reply

unblock the outgoing sms

From 24/06/14 my mobile number had blocked for outgoing sms.my mobile number is [protected].please rectify this problem as soon as possible.

recharge unsuccessful

I recharged mobile no. [protected] with Rs 50. Amt got debited from my account. It didn't get redirected to Vodafone site. I didn't get recharge. Details of transaction is MSBI[protected]I GX0003249 TRANSFER TO[protected]. Please help.

Can't receive bill till today

I have complained more than five time since three month about the hard copy of bill where address is prime location of Tinsukia city of Assam even can't get satisfactory answer or reasons, If its not possible we will take or go for legal action,
Thank you
Shahzada
[protected]

Hi I m a Vodafone customer from last 5year ..today I went to store at Vodafone store near Rmall thane for post to pre .. Agent named Sonali was very rude and making faces.. I have being waiting for more than 2hrs to get the request done.. there was lots of customer waiting but very less resprentative to attend.. They take 20 min for complete and were very slow.. Worst customer service at store will never visit again

http://bit.ly/JOSqwW - This portal also fake.
No one responded and reply even Vodafone stores also.
Please any one tell me how to change post-paid plan to prepare in Vodafone.

I have visited to near Vodafone stores there is no use. Post a complaint above mentioned portal there is no response.

I have used 499 RED plan but i pay 700 to 800 per month.

This amount is too high while comparing other network.

There is no way to change my plan??

If anyone knows plz help me.

Thanks
Suresh
[protected]

pay the bill, plus a little extra to cover 7-8 days more. ask them to port your number or start post request by sending a SMS from the mobile number you want to port to the number '1900' with text 'PORT' followed by space followed by your 10 digit mobile number you want to port.
you will get a port code. Ask vodafone or any other provider that you want to port in as a Prepaid customer.

do not send unwanted alert on my phone

I AM GETTING TO MANY UNSOLICITED CALL AND SMSes FROM VODAFONE WHILE I HAVE REGISTERD DO NOT CALL REGISTRY . WHAT VODAFONE IS DOING ABOUT IT.

Vodafone — DO NOT CALL REGISTER.

DEAR SIR,

I WANT TO REGISTER MY NAME IN DO NOT CALL AS MY MOBILE NO.

IS [protected] AS I AM RECEVING LOT OF MESSAGE AND CALLS.

WITH REGARDS,

MAHESH KUMAR ASOPA

I have registered my number [protected] in do not call registry.still i get calls and messages from Vodafone(my service provider). when i informed them on march 1st they told that it will be rectified in 7 days.it dint get rectified till now,i called them again on march 15th and they told that it will take 30 more days to rectify it.Please help.

[protected] named RAJEN CHHETRI
PROBLEM OUTGOING CALL IS INTRUPTED

am resident of hyderabad and I am using vodafone service from along time. But I am really horrified because I am getting disturbed from a particular number -[protected]. They are using slangs terms. anyways please note down this number and if I get further calls from here I'll visit police station.regarding wrong call & not support of vodafone stores




thanks &regards

my name andrews fernandez my cell number is [protected]
i had recived call from your concern person, that i can chane my card to billing but even thou thay had taken from the money and documents thats not happend yet
i dont blame but i had tried to conact concern person from last one monthe every things in waill, what knid off service your giving me??????????
andromeda markting pvt.ltd recipet no 32162
CONCERNPERSON .MRS Genet
[protected], [protected], [protected], [protected]
let me know more how many numbers i need to try this your service
rgds
andy

I was the customer of vodafone since last six years two years bac i converted my connection pre-paidto post paid. since last six months i was facing poor signal problem for which i made a compliant to customer care, but there was no improvement Then i decided to go for incomming plan at Punjabi bagh office i was told to take 899 plan for one year and they gave me one code and asked me to send one sms to 11in the month of jul 08 my plan of 666/ was upto 2359 on 10 Aug, but on 10 aug at 0900 i got one sms that the plan of 899 is activated i called at 111 and asked why this plan is activated today the said we can activate within last 48 hrs of the previous plan then asked about this plan they said it is plan of Rs 899/ and monthly you will be charged Rs 50 for ID called caller, then i decided to not to accept this plan and requested to convert this connection to pre-paid connection then custmer care told me you have to pay Rs 899/ then only this connection will be convertedto pre-paid. for this plan i have nither recieved any call nor made any call not understud why i should pay Rs 899/ then i reqested to close this connection. Now this connectin is closed. my payment was through ecs billing to stop i done sms 111 with request stop ecs but reply was please send complete number. today on 17 sep 08 also send the reqest from my freinds vodafone to stop ecs payment today also same reply please send complete number. please clear why the amoumt of Rs 899 is claimed by vodafone while this plan was not aggreed. please clear why your vodaphone staff not cleared about ID caller charges while other cheaper plans also available in the market. For my previous plan which was disactivated on 10 aug 08 at 0900 why vodafone charged for last day also?

We want to unsubscribe massege.

i m customer of vodafone data card and my no is [protected]...n my problem is that i was pay my bill in 25 march rs550 by my servent...mr ritesh give a wrong recipt to my servent bcoz hes not educated so cant check that recipt...when i saw that recipt i went to vodafone store lohai road farrukhabad and say to mr ritesh it was a wrong recipt pls give my orignal recipt...mr ritesh said i dnt knw about it pls deposit again 550rs i[censored] not pay this amount we will close yuor connention...hepl me...
amrit kumari...

Dear,

Login to linkedin website search telecom peoples & inform this fraud to all telecom peoples then they will understand

sms

Vodafone in — Out Going Calls Blocked

I'm a Nigerian national on a professional trip to India. I purchased a Vodafone sim with no [protected]. My host company AGILE FT of Prism Towers, Mindspace Malad issued a letter and utility bills to vodafone on my behalf as evidence of residence; and a copy of my travel passport and passport phtograph were submitted along.

Vodacome activated my SIM for 3 days (Diwali festival) and barred all outgoing call immediately after the feast.

All efforts to make Vodafone re-activate my SIM so far is not productive. I feel terribly bad and implore vodafone to reactivate my SIM; thereby preventing me from communicating with my family.

Please intervene! Your timely intervention would be appreciated.

Previously the Vodafone coverage in the Domlur area was good. But from last 1 month it is very very poor. If I am inside my house I am out of network. But prior to one month the coverage was good. When I approached customer care for asking the reason came to know that there is some problem in some network equipment & they told that they cannot change it for the next 6 months. The behaviour was not polite and they simply wanted to ignore this issue somehow. Now I dont know how to proceed in this case. Changing the mobile number is a pain actually because this has to be changed in hell lot of places like bank, clients, etc etc. Can anyone suggest how to deal with this vodafone people?

dear sir,

my self "syam kalyan" with mobile no [protected] post paid
i am using u r services since 8 months,
every m0nth on or before 31st i am paying my bill. but u r people today made ambrasing and emotionally insulted me BY SENDING RECOVERY AGENT TO MY HOME .
so i am very sorry to take u r services .this months i decided disconnect u r services .
please don't lose u r coustomers by this cheap tricks
bye
syam kalyan

Hi
m tarun using your vadafone no.last 1.6 year n there is only one complain that last dec 2007 your service of billing (HARD COPY) is not reaching after 10 times complain always recived your duplicate bills so, again please sending you this mail send my bills timely each month sothat i can pay your bills time to time

Thank you

My vadafore post paid No is [protected]. I have not got my detailed bill for the month of Oct 2008. I also requested for email the same to my email id. Please fwd at the earliest.

dear sir


I am a subscriber of Mobile No-[protected] from the last two monthes.Now I want to chang my plan and my connection for post paid to pree paid.I am attached my proof i.e.dariving licence (Photocopy Atteched).We kindly do the same

vodafon custmar
sarves is not rade in surat

dear sir my Vodafone no [protected] plz conect to costomer care

Hi

I would like to inform you I take new voda connection

Thinking I will save my money and same thing was share with me .where I get sim

Now I am watch voda make me fool I don't know what type you can include you should share before I create new connection simply he told me just 299in month I mean he told me lay ... After a month he I paid 450 that was genuine ... After 3 voda call me u have to paid 900


I was shocked


I do no want be dishonest ... I can't pay this huge amount so plz dudcut 50% so I would be able pay bill

Iam the customer of hutch/vodafone from past 10 years but Vodafone is looting customers nowadays I think. They increased my Credit limit without intimation and also Activated new VAS plans w/o my consent and now making me to pay more bill for the mistake which I have not done. Really fed up with this type of service n hidden charges. So wanna move to prepaid..

Dear All,

Please beware i have been similarly conned by setting my limit without consent to 27000 where as my average bill is 2000 max, their is no responsibility towards clients incase usage exceeds as certain limit. i have been charged even above the limit and it is been justified again, this is bigger then any scam.

This is to inform you regarding my postpaid connection ([protected]) in vodafone (Kolkata)that without my confirmation my postpaid credit limit has been increased from Rs 500/- to Rs 5000/-, where i simply got a SMS that my credit limit is increased. When i talked to the customer care executive of vodafone, they told that i have to write letter to decrease my postpaid credit limit to vodafone store. To clear out my confusion about this i asked them that if without my confirmation my postpaid credit limit is changed, then when i am requesting to drecrease my credit limit to Rs. 500/- why it cannot be canged

Sushma had written that the supervisor was not professional but one thing I would like to ask that why this condition is not applicable on customer i.e majority of customers donot talk professionally rather they abuse on the phone.
The second thing I would like to bring in u r kind notice that she was already talking to Supervisor & even then she asked for the manager, Do she think that the whole staff is sitting to take calls only or every one is sitting to attend her only. If the mangers & supervisor will personally handle these type of customers then all higher authorities will be on calling and mind it, that is not their job
As per Sushma, Ajeeth did not not shown any kind of respect & not took case on priority on during the call, But I would like to ask what kind of respect she aspect from a CCE & secondly why he would give priority to a normal case, is she a special customer for company. Every company has some Escalation matrix & customer ought to follow that. Every customer is equally treated & every customer is special for company as he/she is giving BUSINESS to company

Comments are full of arrogance, which is not in good taste.

Hi,

I have requested to activate new number on same sim card on perticular date.
But they have immediately activated and i didn't received any aknowledgement.
And i am requsting to activate my old number but they are not able to do.

So please take it as serious concern becuause i am working on operations so many persons will call my old number and again to intimate new number its not easy.even i requested to play voice mail to say the new number that also not able to do technical team.

This request is handled by [protected]@Vodafone.com

regards,
Kishore

This is the mail what i sent to vodafone customer care team
[protected][protected][protected][protected][protected][protected][protected]
Hi Team,

I don’t like to wish you people but for mail etiquette I am saluting you people.

My Name: Sundar Rajan A

Mobile Number: [protected] and [protected]

Comments:

1. The poor service at Vodafone customer care

2. No customer centricity among agents and supervisor

3. No escalation (2 times)

4. Poor call handling by supervisor Kumaresh (Manager)

This is with connection to the calls what I made to Vodafone customer care on January 15, 2010 after 10 PM.

1st call from [protected], 2nd call from [protected], 3rd call from [protected]

Totally I made three calls. Two calls were disconnected while transferring the call to supervisor and one call was mishandled by Supervisor Mr.Kumaresh.

Call 1: In this call me complaint about my caller tune activation without my consent and I asked the agent to transfer the call to supervisor. He transferred but my call was in hold for more than ten minutes and the same was found disconnected.

Call 2: Again I asked the agent to transfer the call to supervisor and this time the hold time was more than the previous one. This call went more than 30 minutes and got disconnected.

Call 3: The poor ever call handled by Vodafone care

Mr.Kumaresh(Manager) I don’t know whether it is his correct name. He handled my call and I listed 4 complaints to him. He didn’t solve even a single complaint and didn’t answer for my queries.

Q1: Why the supervisor didn’t pick my previous call?

Answer from Kumaresh: It’s due to some network problem (He himself accept that Vodafone is having network problem)

Q2: What kind of network problem? Is that call transferred to supervisor Nortel?

Answer from Kumaresh: I know you people working in BPO creating trouble like this don’t do anything like this.

Q3: Don’t speak rude as you are a supervisor?

Answer from Kumaresh: This is not rude

Q4: Without my knowledge the caller tune got activated. You people will believe server and not customer.

Answer from Kumaresh: Customer can say anything….

5: I am going to escalate this to your higher officials…

Answer from Kumaresh: I request you to send mail I know how to safe guard my agents and myself and in vernacular language he commented “Po Po --- “

Is this the way to treat a customer?

I may a prepaid customer but I need an apology letter from Vodafone.

Answer all the complaints what I made. Listen to the calls. I know all the calls will recorded in customer care and will be able to play for one month.

At least you people respond to my queries with proper answer and I doesn’t want a default draft.



Regards,

Sundar

vodafone sucks...

Its very serious complaint about the service which I am getting from Vodafone .The call center is not customer caring though they say that we will look at your all concern. It’s totally pathetic service is providing by customer care executive.

I have called so many times to Vodafone customer care to get activate my GPRS but it could not happened yet now, and every time they say that you will get a message to get activation of the GPRS, moreover my call was getting disconnected automatically, I don’t know why? finally one of executive suggested me that you will receive a call on your another number in 12 hours hence its been more than 15 hours and I could not receive any call from their end, during this period I tried so many times but the IVR says press one for ….. And press 2 …… although nothing happened by pressing any of them.
Please advice what should I do? As already I have converted my number from post paid to prepaid due to this frustrating facility.

Thanks in advance.

Thanks,
Khalid

Vodafone Customer Service is PATHETIC... I mean if any word which can explain worst of worst it is that...

Hi Team,

This is in to inform you that We have face lot of trouble through Vodafone Customer care / Vodafone Store s No one is providing good support / right solution in time . Please take corrective action and resolve my issue on priority bases .

Issue : Iam waiting for activation of my Prepaid connection from Past 16 Days .

My Name: Suresh Kumar .Obulampalli

Mobile Number: [protected]
New PrePaid SIM No :[protected] H 1
Requested for : Migration Postpaid to Prepaid with same no
Requested On : 13 th March 2010 .
Documents Submit and clear the all amount : Submitted to Mis Deepa & Raghu 13 th March 29, 2010
Prepaid SIM Card Collected from Voda fone stores : From Mr Raghu Ram on 13 th March Punjagutta Stores HYD.
After raising request for cancelation Post paid also, They didn’t cancel my Postpaid and once again collected the rental charges ( On 27 th March 2010 ) . And more over they didn’t even activated my Prepaid SIM ( From Past 16 Days )

I have visited the 4-5 time Vodafone store (Punjagutta Stores HYD ) and Called 111 for nearly 8 times, And send 3 Times mail to Customer care for resolving the issue . But till now there is no resolution, They are telling its under process . How many days is required to activate to one Prepaid Connection? And How many day I need to pay extra rental charges without using the post paid connection ?( Raising request for canceling the postpaid on 13th March )

Comments:

1. The poor service at Vodafone customer care

If we can send any query to Voda fone Customer care, for replying they are taking 2 Days time . After Two days also they are providing the correct information.
On Call Support also they are not confident what they telling like how may it will take to Migrate the connection .


2. Not Confident on Service SLA
One Executive will tell with in 2 Days, another will tell 7 Days, After waiting 7 Days also still they are tell its under process.

3. No Proper escalation (2 times)
If we can ask escalation matrix also they are not interested to provide the escalation matrix . I we send mail nodel officers( Durga Prasad ) also they didn’t respond on time



Please find the trail mail chain



From: Obulampalli, Suresh
Sent: Tuesday, March 23, 2010 2:35 PM
To: 'durga1.[protected]@vodafone.com'
Subject: FW: Migration from postpaid to prepaid on your Vodafone number [protected] [REF:[protected]]

Hi,

Can you please look in to this issue on priority . I am waiting for activation of my Prepaid SIM Card with Same no from past 10 Days . I have submitted all Verification Doc, and collected the Prepaid SIM Card as well FROM Voda fone stores .

Thanks and Regards,
Suresh.O

From: Obulampalli, Suresh
Sent: Tuesday, March 23, 2010 12:34 AM
To: 'corporatecare.[protected]@vodafone.com'
Subject: RE: Migration from postpaid to prepaid on your Vodafone number [protected] [REF:[protected]]

Hi Surekha,

Still My Prepaid Card is not yet activated. (10 Days ) .Can you please provide me the escalation matrix .

Thanks and Regards,
Suresh.O

From: Vodafone Care [mailto:corporatecare.[protected]@vodafone.com]
Sent: Thursday, March 18, 2010 7:21 PM
To: Obulampalli, Suresh
Subject: Migration from postpaid to prepaid on your Vodafone number [protected] [REF:[protected]]

Dear Mr. Suresh,

Thank you for your email dated 18/03/10 about the migration from postpaid to prepaid on your Vodafone number [protected].

We wish to inform you, that we have forwarded your request regarding migration from postpaid to prepaid to our specialized team who will update you the status within the next 72 working hours.

However, please find enclosed the individual plans available in Postpaid.

It has been our pleasure to have you as our customer and we would be happy to continue our association for a long time to come.

Incase you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,


Surekha
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: suresh.[protected]@bankofamerica.com
Sent: 18-Mar-2010 1:50:51
To: corporatecare.[protected]@vodafone.com
Subject: Migration Post paid to Prepaid .

Hi Team,



This is to your notice that I have raise request for Migration of Post
paid to Prepaid connection with the same number on 13th March 2010.

After confirmation / Verification from Concern Voda fone Executive
(Mr Mohammed) he suggested that Clear the Post paid Amount in Voda fone
stores, then within 4 Days Prepaid connection will activated the same
number.



I have clear the all amount on 13th March 10 (Un bill amount )including
the Rental charges up to 13 March . As per Voda fone Executive ( Mr
Raghu Ram ) request I have submitted the my verification proof documents
like Ration card, PAN Card, Electricity Bill, Photo in Voda fone
stores Panjagutta .

I got the new Prepaid SIM Card from Vodafone Executive( Mr Raghu Ram) .




Till now My Prepaid connection is not yet activated with the same number
. Can you please take corrective action on priority.



Details :

New PrePaid SIM No :[protected] H 1

My Number : [protected]



Thanks and Regards,

Suresh.O







[protected][protected][protected][protected]
The information contained in this transmission may contain privileged and confidential information and is intended only for the use of the person(s) named above. If you are not the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you received this email in error, please contact the sender immediately by reply e-mail and destroy all copies of the original message. This email is not intended as an offer or solicitation for the purchase or sale of any financial instruments.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you

Hi,

My validity has been expired on 4th of july, 2010, i called a vadofne customercare([protected]) on 5th july at 9 AM, very first time somebody called Mr.prashanth pick the phone and told me that Rs.13 will be deducated and the 1 paise plan will be activated within 4 hours, according to him Rs.13 was deducted on the same day itself..

After 4 hours still my account was not activated again i called customer care but they told me it will take another 2 more hours. I called 5 times on same day every time a new person pick the phone and i was forced to tell the problem from scratch, in spite of this my problem was not solved and all the 5 times they refuse to log the complaint and I had no proof whether I called a customer care or not. On 5th time my call was transferred to call co-coordinator her name is apritha or amurtha i could not remember properly. Finally she told me that at any cost my sim will be activated within 24 hours and I agreed to this also..

Today 6th July and it is already been 26 hours since I requested, this time I called customer care and somebody called shashikala pick the phone and I m very sorry to say that she is very lack of soft skills and refused to transfer call to call co-ordinator and finally she disconnected my call ..

It is unfortunate that there is no co-ordination with the people, according to me it is not a customer care it is wastage of money for every 3 minutes they will charge 1 rupee.

Anyway finally I got the complaint number today, that is [protected] and they have to told me that by 8th july, 2010 it will be responded and that is great news for me because for another 2 days my sim will not be activated, anyways I appreciate Vodafone service it is so fast and convenient to customer..

Today I m going to surrender my sim and cancel the connection and I will try my best and escalate to as many customer as possible..

- Regards
prasad

Hi,
I M USING THIS NO.[protected] FROM LAST 8 YRS.
I would like to make a serious complaint about the service m getting from Vodafone.The call center is not customer caring though they say that they care in their advertisements.

1)This is regarding the complain about the supervisor(, NEW DELHI vodafone call center) to whom i spoke with on 5/8/10 at 9:42pm.

The supervisor lacked soft skils handling escalations .
a)he did not Listen to me patiently.
b)Did overtalk on me and came to conclusions even before i could complete te sentence
c)Had usually attitude and did not behave profestionally.
d)Did not transfer to a manger when asked for.
e)Did not show any Respect the and failed to understand the situation when explained to.

We as customer like to be given atleast little priority and need to resolve the issue at first point of contact instead to close the complaints without even resolving it.

Regards,
AMIT KALIA (POOJA KALIA)

Respected Sir/Madam,
I am a customer of vodafone. and i’am continuously facing network problem due to vodafone Tower which is established in Jawahar park, khanpur devli, New delhi -62. I’m quite sure that it’s not working properly. So, I kindlly request you please take some kind of action towards this matter so that this unconvenience could be avoided.
Thanking you

Your’s faithfully
Pankaj kumar

Dis is mahendranath no is [protected]...my Ac outstanding bill 820 - so i payd dt bil...im going 2 bangalore plz deactive my AC ... i gvn a request also...dt vodafone prson taken a request ...plz kindly request can u send conformation message on my no([protected]) ...

I changed my operator from Airtel to Vodafone due to Call center connectivity problem. They were taking long time like 30 to 40 minutes to connect to the exicutive if you ask about this they will disconnect. But now in vodfone also i am experincing the same problem.
Call time 22:05pm
Date 22/04/2011

sir,
i m ur customer using vodafone connection since last seven years. i had a problem regarding the connection so i called customer care n ur staff member Mr. Gourav abused me a lot n messed up with me. i wanted to inform u as these type
of staff is spoiling ur goodwill.sorry to say u but i dont like ur service at this time. so i changed my number n going into airtel. my number is
[protected]. thanx

I dont think Vodafonr treat their Prepaid customers teh same way they do with the Postpaid customers.
I was initially using Vodafone Prepaid and none of my queries were resolved over the phone when called the Customer care.
On demanding for a supervisor the reply i got is that all my supervisors has gone for a lunch, Dinner or tea LOL.
I am sure that there would atleast be one supervisor on the floor.
Having said that i switched to pospaid and the service seems to be completely different.

Dear all,

Today i got shock with response from the customer care. I asked the customer care to connect to the supervisor he is not pesponded properly. After this he is threatning me saying. I got address and all the details. I will come and tell you who i am he is saying.

Are they running bussiness or dadaism. Guys really dont know, why i have taken this connection.

Dear all,

I have just started using voda(before i was using airtel), whereas it was 100 times better than this.This is the worst company, they deduct money for no reason and i did recharge of Rs.14 for Gprs and it was'nt activated, its company responsibility that they should message at the same time(that this service will be activated after 4 or 5 hours, (what so ever) and after recharge i started using internet and Rs 20 was deducted from my balance, i called customer care, first they hold my call for 5 min and then they disconnected...worst worst company...!

I have been really very frustrated, mentally been harassed by the services Vodafone is providing and pathetic services. No one is assisting me in any scenario, Agents, Supervisor and Managers are unprofessional and arrogant. For one issue i have called and speak i have to state them my issue from beginning and still i have to repeat many time the same issue and still they do not understand. As of now i had spoken to almost 26 agents and still my case was closed without any resolution. Every time i called help desk they put me on hold for 20 minutes, 30 minutes, 40 minutes and then they hung the phone, even i was on hold for an hour. I have to literarily beg then to resolve my issue or else transfer to their manager they arrogantly state that manager is not available. After sending an email toNodal officer someone called me and when i was telling him my issue he told me in a rough tone "ARE YOU DONE"?? what does it means and even nodal officer do not pick up call i tried for hours and their no was busy and busy...I have to undergo such humiliation every time it is better to let me know if you all don't want to assist at least where we won’t face such humiliation and discrimination. I want an serious action to be taken against all person i have spoken to. and their managers.

Sarad ([protected])

This is my last mail to you regarding my concern.

Today again, I visited the Vodafone Mini Store where I submitted this payment, the store agent behaved me rudely and when I asked him about this rude behavior, He replied that the amount paid against some another number by mistake and that is a prepaid number [protected].

I said, that is not my mistake, you have to make it correct or return my money back to me.

He replied, I'll not return it at any cost and pay the bill again. When I denied and said to escalate this. He replied..."Karle jo karna hai...agar teri "Abusing word" mein dam hai toh" straight wording was this.

Now, what you suggest. Shall I really go to consumer court or you'll yourself take some strict action against this.




Thanks & Regards,
Parveen Dhillon
+[protected]
+[protected]
Gurgaon(INDIA).

From: Parveen Dhillon <dhillon.[protected]@yahoo.com>
To: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
Cc: "appellate.[protected]@vodafone.com" <appellate.[protected]@vodafone.com>; "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Sent: Friday, 7 October 2011 12:51 PM
Subject: Re: Updation of payment on Vodafone mobile number [protected]

Thanks for your response.

Mode of payment : Cash
Payment address: Vodafone Mini Store, Chetna Communication, Shop No. 13, Near Mother Dairy, Sec-22, Huda Moarket, Gurgaon, Haryana. Mob: [protected], [protected]
Payment Amount: 350/-
Receipt number/Transaction ID with snapshot of the bank/ Credit Card statement (scanned copy ): 6217
Payment date: Sept, 23rd 2011

If you have not received the payment then this is the problem from your mini store end. At the time of payment done by me, your mini store agent provided me the receipt and said that the server is down and we'll process your payment after some time and you'll get the confirmation via SMS on the same number. Since that day, the payment is not updated and I am regularly chasing with the mini store agent, customer care and registered my complaint also.But there is no response from your side.

Now, I am totally fed up with your services and the same details I am providing 6th time and this is last time I am sharing this info and further I'll put an application in Consumer Court with all these details.

Thanks for your precious time.



Thanks & Regards,
Parveen Dhillon
+[protected]
+[protected]
Gurgaon(INDIA).

From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "dhillon.[protected]@yahoo.com" <dhillon.[protected]@yahoo.com>
Sent: Thursday, 6 October 2011 11:50 AM
Subject: Updation of payment on Vodafone mobile number [protected]

Dear Mr. Dhillon,

Thank you for writing to Vodafone regarding the updation of payment on your Vodafone mobile number [protected].

We would like to inform you that as per our records, we have not received your payment towards the Vodafone bills. Hence, if you have made the payment we request you to kindly provide us with the following details so that we can check and update the payment made by you:

Mode of payment
Payment address
Payment Amount
Receipt number/Transaction ID with snapshot of the bank/ Credit Card statement (scanned copy )
Payment date

We assure you that as soon as we receive your confirmation as per the above, your concern will certainly be checked within 48 working hours.

Assuring you with best of our services and we value your association with us.

Happy to help,
Minty Matta
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Parveen Dhillon [dhillon.[protected]@yahoo.com]
Sent: 06-Oct-2011 09:50
To: appellate.[protected]@vodafone.com, nodal.[protected]@vodafone..com, vodafonecare.[protected]@vodafone.com
CC:
Subject: Worst Service of Vodafone (Bill Payment)




Dear Vodafone Team,

I am a Vodafone customer since when It was Hutch. I am using three Vodafone number at my home.

But now a days services of Vodafone becoming worst day by day.

My Concern: I am using one Vodafone Postpaid connection number +91 [protected]. It's on Name of my Cousin Deepak Kumar.
I paid the bill amount Rs. 350/- On Sept 23rd 2011 at your Vodafone store but this bill is not yet updated. When I was submitting the bill, the store agent said that the server is not running now so It'll be updated soon and he provided me the receipt of the amount paid.Since that day I am continuously following up with the Vodafone store and the customer care to update the billing amount against this number but every time got response from there side that "It'll take 24 to 48 hours to update" because there is some problem and the amount paid against some another number by mistake.I also requested them, Please remove the IVR message from my phone so that I can use the services without any interruption and prior the dialing and take your time to resolve this problem, Again they are saying same thing that please wait for sometime we'll get back to you with the resolution.

I am suffering a lot of problem due to this and fed up with the Vodafone services. I have visited the Vodafone store 5 times and called customer care and the store agent several times. I have spent lots of my time and money to call the store agents and customer care. Who is responsible for that???? Please suggest...


Today again...even I am unable to dial the customer care number also.

Please find the relevant details below:

Number on Name of: Deepak Kumar
Number: +91 [protected]
Address:S/o Ajit Singh, H No-57,
Behind Sec-23A,
Gurgaon 122001
Nr ITM College
User: Parveen Dhillon
Registered Email: dhillon.[protected]@yahoo.com
Owner DOB: 23-06-87


Vodafone Store:
Chetna Communication
Shop No. 13, Near Mother Dairy, Sec-22, Huda Moarket, Gurgaon, Haryana
Receipt no. 6217
Pay Date: 23/9/2011
Amt Paid: 350/-
Mob: [protected]
[protected]


Thanks & Regards,
Parveen Dhillon
+[protected]
+[protected]
Gurgaon(INDIA).

Vodafone is not at all interested in keeping their customers happy. Sernior manager or floor manager do not come on call to talk to customer or CSE do not transfer call to manager. I am very much frustrated with vodafone servise and switching to some other service provider.

I too had the same issue today. When I requested the customer care team to escalate the issue their supervisor, they put me on hold and disconnected the call three times.

hi i m vipul joshi frm Una Gujrat i have c.u.g plan Govt. of Gujrat g.s.w.m.a department my complain is Mr. Kalil Khoja as a super visor coustmer care dept.behavior is very bad and no service provide for coustmer care.

vipul joshi

[protected]

Hi,

I would like to make a serious complaint about the service in converting postpaid to Prepaid [protected].

From the past five months on wards i was asking to convert to prepaid, every i visit the store they will inform me a new procedure this has to be done.

when i had logged a compliant they will keep a mail after 2 days saying that it will be that they will get in touch with you within 5 working days, but we will have no response in this updates.

Regards,
Puneeth Kumar.

Hi,
Vodafone Customer Care! Team,

I, would like to share my AWESOME Customer Service Experience with Pathetic Vodafone Agents in all occasions when I called Vodafone Customer Care at C-48, Okhla Industrial Area Phase-2, Delhi-110042.I have already send 1 E-mail in regards to the worst customer service I experienced while speaking to Sulekha Kumari from Ravinder Singh’s Team.I have send that E-mail to all possible E-mails where a Customer can hope to get some resolution.I have not received any revert yet.I am again sending this E-mail to discuss my more recent similar pathetic customer experience.I spoke to Mamta Devi who was not willing to disclose her last name.I requested to speak to a supervisor for any update to my previous E-mail.She put my call on hold for more than 20 minutes & then hung up on me.I called up again & spoke to Hira Lal.He did the same thing.He kept my call on hold for around 15 minutes & then disconnected the call.Whenever I request for a supervisor, I have to be on hold for around 10 minutes & then an agent will finally hung up the call.When I call again & I want to speak to the same agent, I am always told this is not possible.This is unbelievable.This is why an agent hungs up because they know they will never speak to the same customer.I have escalated my awesome customer service experience to Randhir Singh, Raja Nayak & Vasudha Sharma.I have not received any Satisfactory Resolution yet.I have lost my faith in the Escalation Process of Vodafone.I believe I will have to meet Sushma Khanna, Vivek Gangwar & Sourav Dixit to get Sulekha Kumari, Mamta Devi & Hira Lal Terminated from their jobs ASAP as they Don’t deserve to serve customers because they are not aware of Customer Service Skill.All they know is to put customers on long hold & finally hung up on them.Whenever I request to know the last name of Vodafone Agents, they will ignore the request & they will ask me for the concern saying that they are not allowed to reveal their last names which makes no sense.The Vodafone Agents will also not disclose their Team Leader’s Names.This kind of answers sound like excuses may be they fear that customers might complain about them. If I speak to 6 Vodafone Agents, only 2 of them will mention the notes on my account.Do you have any valid justified reasons for this?I have shared my AWESOME customer service experience with my family members, relatives, neighbours, friends, colleagues & anyone and everyone I know.Many of them have already switched to Airtel many would be doing after I share my Today’s Experience.I will be sharing today’s Experience on FACEBOOK & TWITTER shortly to make sure everyone is aware of Vodafone Customer Service Quality.I will be doing mouth to mouth publicity of Vodafone Customer Service to make sure Vodafone loses its maximum Customers.All Vodafone Agents are from Hindi Medium Schools.They will always give a Call Opening in Hindi.If I speak in English, they will still continue to speak in Hindi which makes me to believe they are not from a Convent School.I don’t expect any apology calls from Sulekha Kumari, Mamta Devi & Hira Lal because that has not yet happened & if they call, it would be a formalty.They will not improve their customer service skills.If I call Vodafone in the future, which I don’t want to do after my AWESOME customer service experience today.I will experience similar bhaviour from them.I wonder how can Vodafone Hire such Pathetic & Disgusting customer service agents.I am sending this E-mail to the available E-mail addresses but know I have to do an FIR against Sulekha Kumari, Mamta Devi & Hira Lal for the mental torture they have given me & also for the time I have wasted on the calls while speaking to the.I am just waiting for this festival week to get over after which I will be visting C-48, Okhla Industrial Area Phase-2, Delhi-110042 with a Police Officer because these 3 Vodafone Agents must be FIRED from their jobs otherwise I will be lodging an FIR or moving to court ASAP.If Sulekha Kumari, Mamta Devi & Hira Lal are not FIRED ASAP, It would make me believe that Vodafone does not care for its customers or does not value its customer’s feedback.

Dear Sir / Madam,

My cell no is - [protected].
Name: Vishal Pathare

I had received the call from Vodafone call center in this month for activating the internet pack on my cell. I approved the same and requested the person to send me the settings for which he did so. Few days later I again called Call center complaining that the ’’internet service pack is activated on my no and still net is not working’’. Ref. No: [protected].

The guy interacted with me told that the service would be activated within 24 hrs. BUT DID NOT TELL THAT INTERBET PACK SERVICE IS NOT ACTIVATED.

I came to know above issue when I received message from Vodafone that ‘’ You have consumed 200.01 MB of data in current bill cycle. For 3G data pack customer the consumption is over and above monthly data allowance’’.
When I called yesterday late evening to call center asking the reason for such message, they confirmed me that the net pack is not activated on my account and the bill payable to me is above Rs. 3000!

When I requested them to register my complaint, initially they denied saying that you send the mail to corpcare.[protected]@vodafone.com. But I insisted them to take the complaint and give the ref. no they asked me to be on hold while they will transfer my call to Sr. person. I waited for long on hold but I was only getting the picture of irresponsibility from customer care.

Even last to last month I had complaint about the extra billing for which I had registered complaint and got the reference no for same. They replied me non-satisfyingly that whatever billing you have received is correct and iam bound to pay the same whereas I had my call and messages track on my phone and was guarantying that the Vodafone is bluffing for extra billing. Lately they might have realized and Rs. 61.1 only was paid back to me.

As an honest billing customer for my two nos. I least expect the honest billing (please am not using the requirement of extra money to Vodafone). I have heard the Vodafone quality and customer focus policies and expect the same and prompt response from your team rather than giving me the feel of local organization.

Thanks & Regards,

Vishal Pathare

[protected]

Dear Vodafone,

please go thru trail of mails and it seems Vodafone is not at all keen for new business...it is so disappointing to note that your call centre guys have stopped responding to request...your agents are compeletely useless. We want to have CUG ( few new connection, some portability and type and some are existing vodafone)...we have submitted reqd papers and after that for last more than a month our mails and phone calls have no impact on these guys..will you provide us the sr person no and email id so that i can talk him and also an e mail...

thanks,

satish[protected]

TO:nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Dear Sirs,

Seems there is no interest at your end…..shall we close the matter and may be I move to airtel and take connections from them.

Please come back by tomorrow

Regards
Satish

[protected]

Ps: I am airtel gold member still I thought of having Vodafone as CUG??? Am I wrong???

From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 06 January 2014 18:22
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...

Dear Ankit,

We do not have so much time…please move fast and get the connection activated in next 48 hrs please.

Regards, Satish

[protected]

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 05 January 2014 18:47
To: [protected]@medinfra.com
Subject: regarding CUG Plan...

Dear Satish,
Thank you for your time to explain your concern regarding the activation of new Vodafone mobile numbers.
As per our earlier discussion we have informed you that we have forwarded the details of your concern regarding the new connection activation issue, to our specialized Vodafone care team. We request you to kindly provide us more 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help
Ankit Bajoria
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
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On 1/3/2014 6:40 PM; From: [protected]@medinfra.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: RE: regarding CUG Plan...;
Dear Vodafone..

We are still waiting for update and implementation….

Can we expect to close this before coming Monday.

Regards, satish

From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 29 December 2013 19:44
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...

Dear Imran,

PFA receipt and below are SIM nos which were handed over to us…pls move fast to get these activated.

SIM No.
EH[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
[protected]


Regards, Satish

[protected]

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 24 December 2013 17:27
To: [protected]@medinfra.com
Subject: regarding CUG Plan...


Dear Satish,

Thank you for your time to explain your concern regarding service for your Vodafone Mobile Numbers.

We sincerely regret the inconvenience caused to you.

As discussed on [protected] We would like to inform you that in order to check the status of the postpaid numbers, kindly provide us the sim numbers and receipt copies, so that we can assist you in best possible manner.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help

Imran Baksh
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office: +[protected]
Available between 9:30AM to 6PM
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in


Vodafone introduces My Vodafone app!
Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying
your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers,
this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp
on your mobile browser.

“Only on Vodafone! 2G rates slashed by 80%. Now enjoy 2G browsing at 2p/10KB.”


On 12/24/2013 4:42 PM; From: [protected]@medinfra.com; To: amit.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; ; ?CC: satish.[protected]@yahoo.co.in; ; Subject: RE: Regarding CUG Plan...;
Dear Vodafone..

Will some one address our issues..

We have been trying to reach you guys but no response..

Regards, Satish

[protected]

From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 23 December 2013 16:55
To: amit.[protected]@vodafone.com
Cc: [protected]@medinfra.com
Subject: RE: Regarding CUG Plan...

Dear Amit,

We are looking forward to your response and expedite the process

Its been pending for last three weeks…

I spoke to Taufeek today but seems he is not able to push beyond this point.

Please respond

Regards,

Satish

[protected]

From: Medinfra [mailto:[protected]@medinfra.com]
Sent: 21 December 2013 17:30
To: amit.[protected]@vodafone.com
Cc: satish.[protected]@yahoo.co.in; [protected]@medinfra.com; 'Ashish'; harshdeep.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; deepak.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; parmar.[protected]@gmail.com
Subject: Regarding CUG Plan...

Dear sir
We have applied for 13 Vodafone postpaid connection in CUG plan…Vodafone representative received all required Documents on 28-11-13 and SIM also handed over to us .. but no action been taken yet.. we are continuously calling MR Taufik-[protected](Representative) no action taken or one more senior person Mr. Vikas ([protected]) he is not receiving our call.
This is a request to take needful action…
For details please find the attached file…

Thanks & Regards
Medinfra India Pvt.Ltd.
[protected]@medinfra.com
[protected]

Hi

This is Murugan, I have a complaint against the Vodafone (India), I hold vodafone number XXXXX888 (Hyderabad), presently I stay in abroad, this number had given for all banking related matters, badly I need to receive OTP to do any banking related activity, unfortunately I had to do some transaction on my Sharemarket related matters, thereby I contacted Vodafone Customer care (also sent an email CC to Nodal office) to activate basic my International Roaming services (to receive incoming SMS), I am following it up with Vodafone Customer Care for 10 days so far nothing had happened. The worst part is it also incurred losses in my sharemarket.

The worst part is, the customer care is literally ridicules, because they put ISD calls in hold for several minutes to connect to their supervisor, he kept quiet for 12 mins. Finally I had to disconnect the call.

However, the issue the escalation channel looks to be hopeless and certainly useless to look after certain escalation. They lack of segregate and resolve the issue. The escalation matrix does not witness properly the escalation ladder.

I would like to leave my complaint here as a lesson for others...

(If needed, I would provide all the evidences that are connected to this matter on specific request .)

Thanks &amp; Regards,
Murugan

Hi i agree regarding the attitude of the floor supervisior of vodafone call centre.. i jst spoke to Nikhil pawar he is so arogant n rude in his speech.. the way he was talking seems to be doing a favour on me...vodafone team has to go thru the call recording of ref#[protected] dated 31-8-15 n suddenly he disconnected the call...worst service rendered by vodafone... Not to opt any service from vodafone...

Regards,
Amit / [protected]

Hi,
I am a new Vodafone customer but have a bitter experience even after being a new footprint for the company. I was mislead by all the folks whomsoever I have talk. For two times I was ensured for the call back as I wanted to speak to any supervisor but yet to get any call. More even Vodafone CCE are not unanimous over a single information. My contact number is [protected].
After a long harassing experience I m waiting to complete 3 months and to move forward out of it with my number!!