Vodafone India Complaints & Reviews

my name andrews fernandez my cell number is [protected]
i had recived call from your concern person, that i can chane my card to billing but even thou thay had taken from the money and documents thats not happend yet
i dont blame but i had tried to conact concern person from last one monthe every things in waill, what knid off service your giving me??????????
andromeda markting pvt.ltd recipet no 32162
CONCERNPERSON .MRS Genet
[protected], [protected], [protected], [protected]
let me know more how many numbers i need to try this your service
rgds
andy

I was the customer of vodafone since last six years two years bac i converted my connection pre-paidto post paid. since last six months i was facing poor signal problem for which i made a compliant to customer care, but there was no improvement Then i decided to go for incomming plan at Punjabi bagh office i was told to take 899 plan for one year and they gave me one code and asked me to send one sms to 11in the month of jul 08 my plan of 666/ was upto 2359 on 10 Aug, but on 10 aug at 0900 i got one sms that the plan of 899 is activated i called at 111 and asked why this plan is activated today the said we can activate within last 48 hrs of the previous plan then asked about this plan they said it is plan of Rs 899/ and monthly you will be charged Rs 50 for ID called caller, then i decided to not to accept this plan and requested to convert this connection to pre-paid connection then custmer care told me you have to pay Rs 899/ then only this connection will be convertedto pre-paid. for this plan i have nither recieved any call nor made any call not understud why i should pay Rs 899/ then i reqested to close this connection. Now this connectin is closed. my payment was through ecs billing to stop i done sms 111 with request stop ecs but reply was please send complete number. today on 17 sep 08 also send the reqest from my freinds vodafone to stop ecs payment today also same reply please send complete number. please clear why the amoumt of Rs 899 is claimed by vodafone while this plan was not aggreed. please clear why your vodaphone staff not cleared about ID caller charges while other cheaper plans also available in the market. For my previous plan which was disactivated on 10 aug 08 at 0900 why vodafone charged for last day also?

We want to unsubscribe massege.

i m customer of vodafone data card and my no is [protected]...n my problem is that i was pay my bill in 25 march rs550 by my servent...mr ritesh give a wrong recipt to my servent bcoz hes not educated so cant check that recipt...when i saw that recipt i went to vodafone store lohai road farrukhabad and say to mr ritesh it was a wrong recipt pls give my orignal recipt...mr ritesh said i dnt knw about it pls deposit again 550rs i[censored] not pay this amount we will close yuor connention...hepl me...
amrit kumari...

Dear,

Login to linkedin website search telecom peoples & inform this fraud to all telecom peoples then they will understand

sms

Vodafone in — Out Going Calls Blocked

I'm a Nigerian national on a professional trip to India. I purchased a Vodafone sim with no [protected]. My host company AGILE FT of Prism Towers, Mindspace Malad issued a letter and utility bills to vodafone on my behalf as evidence of residence; and a copy of my travel passport and passport phtograph were submitted along.

Vodacome activated my SIM for 3 days (Diwali festival) and barred all outgoing call immediately after the feast.

All efforts to make Vodafone re-activate my SIM so far is not productive. I feel terribly bad and implore vodafone to reactivate my SIM; thereby preventing me from communicating with my family.

Please intervene! Your timely intervention would be appreciated.

Previously the Vodafone coverage in the Domlur area was good. But from last 1 month it is very very poor. If I am inside my house I am out of network. But prior to one month the coverage was good. When I approached customer care for asking the reason came to know that there is some problem in some network equipment & they told that they cannot change it for the next 6 months. The behaviour was not polite and they simply wanted to ignore this issue somehow. Now I dont know how to proceed in this case. Changing the mobile number is a pain actually because this has to be changed in hell lot of places like bank, clients, etc etc. Can anyone suggest how to deal with this vodafone people?

dear sir,

my self "syam kalyan" with mobile no [protected] post paid
i am using u r services since 8 months,
every m0nth on or before 31st i am paying my bill. but u r people today made ambrasing and emotionally insulted me BY SENDING RECOVERY AGENT TO MY HOME .
so i am very sorry to take u r services .this months i decided disconnect u r services .
please don't lose u r coustomers by this cheap tricks
bye
syam kalyan

Hi
m tarun using your vadafone no.last 1.6 year n there is only one complain that last dec 2007 your service of billing (HARD COPY) is not reaching after 10 times complain always recived your duplicate bills so, again please sending you this mail send my bills timely each month sothat i can pay your bills time to time

Thank you

My vadafore post paid No is [protected]. I have not got my detailed bill for the month of Oct 2008. I also requested for email the same to my email id. Please fwd at the earliest.

dear sir


I am a subscriber of Mobile No-[protected] from the last two monthes.Now I want to chang my plan and my connection for post paid to pree paid.I am attached my proof i.e.dariving licence (Photocopy Atteched).We kindly do the same

vodafon custmar
sarves is not rade in surat

dear sir my Vodafone no [protected] plz conect to costomer care

Hi

I would like to inform you I take new voda connection

Thinking I will save my money and same thing was share with me .where I get sim

Now I am watch voda make me fool I don't know what type you can include you should share before I create new connection simply he told me just 299in month I mean he told me lay ... After a month he I paid 450 that was genuine ... After 3 voda call me u have to paid 900


I was shocked


I do no want be dishonest ... I can't pay this huge amount so plz dudcut 50% so I would be able pay bill

Iam the customer of hutch/vodafone from past 10 years but Vodafone is looting customers nowadays I think. They increased my Credit limit without intimation and also Activated new VAS plans w/o my consent and now making me to pay more bill for the mistake which I have not done. Really fed up with this type of service n hidden charges. So wanna move to prepaid..

Dear All,

Please beware i have been similarly conned by setting my limit without consent to 27000 where as my average bill is 2000 max, their is no responsibility towards clients incase usage exceeds as certain limit. i have been charged even above the limit and it is been justified again, this is bigger then any scam.

This is to inform you regarding my postpaid connection ([protected]) in vodafone (Kolkata)that without my confirmation my postpaid credit limit has been increased from Rs 500/- to Rs 5000/-, where i simply got a SMS that my credit limit is increased. When i talked to the customer care executive of vodafone, they told that i have to write letter to decrease my postpaid credit limit to vodafone store. To clear out my confusion about this i asked them that if without my confirmation my postpaid credit limit is changed, then when i am requesting to drecrease my credit limit to Rs. 500/- why it cannot be canged

Sushma had written that the supervisor was not professional but one thing I would like to ask that why this condition is not applicable on customer i.e majority of customers donot talk professionally rather they abuse on the phone.
The second thing I would like to bring in u r kind notice that she was already talking to Supervisor & even then she asked for the manager, Do she think that the whole staff is sitting to take calls only or every one is sitting to attend her only. If the mangers & supervisor will personally handle these type of customers then all higher authorities will be on calling and mind it, that is not their job
As per Sushma, Ajeeth did not not shown any kind of respect & not took case on priority on during the call, But I would like to ask what kind of respect she aspect from a CCE & secondly why he would give priority to a normal case, is she a special customer for company. Every company has some Escalation matrix & customer ought to follow that. Every customer is equally treated & every customer is special for company as he/she is giving BUSINESS to company

Comments are full of arrogance, which is not in good taste.

Hi,

I have requested to activate new number on same sim card on perticular date.
But they have immediately activated and i didn't received any aknowledgement.
And i am requsting to activate my old number but they are not able to do.

So please take it as serious concern becuause i am working on operations so many persons will call my old number and again to intimate new number its not easy.even i requested to play voice mail to say the new number that also not able to do technical team.

This request is handled by [protected]@Vodafone.com

regards,
Kishore

This is the mail what i sent to vodafone customer care team
[protected][protected][protected][protected][protected][protected][protected]
Hi Team,

I don’t like to wish you people but for mail etiquette I am saluting you people.

My Name: Sundar Rajan A

Mobile Number: [protected] and [protected]

Comments:

1. The poor service at Vodafone customer care

2. No customer centricity among agents and supervisor

3. No escalation (2 times)

4. Poor call handling by supervisor Kumaresh (Manager)

This is with connection to the calls what I made to Vodafone customer care on January 15, 2010 after 10 PM.

1st call from [protected], 2nd call from [protected], 3rd call from [protected]

Totally I made three calls. Two calls were disconnected while transferring the call to supervisor and one call was mishandled by Supervisor Mr.Kumaresh.

Call 1: In this call me complaint about my caller tune activation without my consent and I asked the agent to transfer the call to supervisor. He transferred but my call was in hold for more than ten minutes and the same was found disconnected.

Call 2: Again I asked the agent to transfer the call to supervisor and this time the hold time was more than the previous one. This call went more than 30 minutes and got disconnected.

Call 3: The poor ever call handled by Vodafone care

Mr.Kumaresh(Manager) I don’t know whether it is his correct name. He handled my call and I listed 4 complaints to him. He didn’t solve even a single complaint and didn’t answer for my queries.

Q1: Why the supervisor didn’t pick my previous call?

Answer from Kumaresh: It’s due to some network problem (He himself accept that Vodafone is having network problem)

Q2: What kind of network problem? Is that call transferred to supervisor Nortel?

Answer from Kumaresh: I know you people working in BPO creating trouble like this don’t do anything like this.

Q3: Don’t speak rude as you are a supervisor?

Answer from Kumaresh: This is not rude

Q4: Without my knowledge the caller tune got activated. You people will believe server and not customer.

Answer from Kumaresh: Customer can say anything….

5: I am going to escalate this to your higher officials…

Answer from Kumaresh: I request you to send mail I know how to safe guard my agents and myself and in vernacular language he commented “Po Po --- “

Is this the way to treat a customer?

I may a prepaid customer but I need an apology letter from Vodafone.

Answer all the complaints what I made. Listen to the calls. I know all the calls will recorded in customer care and will be able to play for one month.

At least you people respond to my queries with proper answer and I doesn’t want a default draft.



Regards,

Sundar

vodafone sucks...

Its very serious complaint about the service which I am getting from Vodafone .The call center is not customer caring though they say that we will look at your all concern. It’s totally pathetic service is providing by customer care executive.

I have called so many times to Vodafone customer care to get activate my GPRS but it could not happened yet now, and every time they say that you will get a message to get activation of the GPRS, moreover my call was getting disconnected automatically, I don’t know why? finally one of executive suggested me that you will receive a call on your another number in 12 hours hence its been more than 15 hours and I could not receive any call from their end, during this period I tried so many times but the IVR says press one for ….. And press 2 …… although nothing happened by pressing any of them.
Please advice what should I do? As already I have converted my number from post paid to prepaid due to this frustrating facility.

Thanks in advance.

Thanks,
Khalid

Vodafone Customer Service is PATHETIC... I mean if any word which can explain worst of worst it is that...

Hi Team,

This is in to inform you that We have face lot of trouble through Vodafone Customer care / Vodafone Store s No one is providing good support / right solution in time . Please take corrective action and resolve my issue on priority bases .

Issue : Iam waiting for activation of my Prepaid connection from Past 16 Days .

My Name: Suresh Kumar .Obulampalli

Mobile Number: [protected]
New PrePaid SIM No :[protected] H 1
Requested for : Migration Postpaid to Prepaid with same no
Requested On : 13 th March 2010 .
Documents Submit and clear the all amount : Submitted to Mis Deepa & Raghu 13 th March 29, 2010
Prepaid SIM Card Collected from Voda fone stores : From Mr Raghu Ram on 13 th March Punjagutta Stores HYD.
After raising request for cancelation Post paid also, They didn’t cancel my Postpaid and once again collected the rental charges ( On 27 th March 2010 ) . And more over they didn’t even activated my Prepaid SIM ( From Past 16 Days )

I have visited the 4-5 time Vodafone store (Punjagutta Stores HYD ) and Called 111 for nearly 8 times, And send 3 Times mail to Customer care for resolving the issue . But till now there is no resolution, They are telling its under process . How many days is required to activate to one Prepaid Connection? And How many day I need to pay extra rental charges without using the post paid connection ?( Raising request for canceling the postpaid on 13th March )

Comments:

1. The poor service at Vodafone customer care

If we can send any query to Voda fone Customer care, for replying they are taking 2 Days time . After Two days also they are providing the correct information.
On Call Support also they are not confident what they telling like how may it will take to Migrate the connection .


2. Not Confident on Service SLA
One Executive will tell with in 2 Days, another will tell 7 Days, After waiting 7 Days also still they are tell its under process.

3. No Proper escalation (2 times)
If we can ask escalation matrix also they are not interested to provide the escalation matrix . I we send mail nodel officers( Durga Prasad ) also they didn’t respond on time



Please find the trail mail chain



From: Obulampalli, Suresh
Sent: Tuesday, March 23, 2010 2:35 PM
To: 'durga1.[protected]@vodafone.com'
Subject: FW: Migration from postpaid to prepaid on your Vodafone number [protected] [REF:[protected]]

Hi,

Can you please look in to this issue on priority . I am waiting for activation of my Prepaid SIM Card with Same no from past 10 Days . I have submitted all Verification Doc, and collected the Prepaid SIM Card as well FROM Voda fone stores .

Thanks and Regards,
Suresh.O

From: Obulampalli, Suresh
Sent: Tuesday, March 23, 2010 12:34 AM
To: 'corporatecare.[protected]@vodafone.com'
Subject: RE: Migration from postpaid to prepaid on your Vodafone number [protected] [REF:[protected]]

Hi Surekha,

Still My Prepaid Card is not yet activated. (10 Days ) .Can you please provide me the escalation matrix .

Thanks and Regards,
Suresh.O

From: Vodafone Care [mailto:corporatecare.[protected]@vodafone.com]
Sent: Thursday, March 18, 2010 7:21 PM
To: Obulampalli, Suresh
Subject: Migration from postpaid to prepaid on your Vodafone number [protected] [REF:[protected]]

Dear Mr. Suresh,

Thank you for your email dated 18/03/10 about the migration from postpaid to prepaid on your Vodafone number [protected].

We wish to inform you, that we have forwarded your request regarding migration from postpaid to prepaid to our specialized team who will update you the status within the next 72 working hours.

However, please find enclosed the individual plans available in Postpaid.

It has been our pleasure to have you as our customer and we would be happy to continue our association for a long time to come.

Incase you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,


Surekha
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: suresh.[protected]@bankofamerica.com
Sent: 18-Mar-2010 1:50:51
To: corporatecare.[protected]@vodafone.com
Subject: Migration Post paid to Prepaid .

Hi Team,



This is to your notice that I have raise request for Migration of Post
paid to Prepaid connection with the same number on 13th March 2010.

After confirmation / Verification from Concern Voda fone Executive
(Mr Mohammed) he suggested that Clear the Post paid Amount in Voda fone
stores, then within 4 Days Prepaid connection will activated the same
number.



I have clear the all amount on 13th March 10 (Un bill amount )including
the Rental charges up to 13 March . As per Voda fone Executive ( Mr
Raghu Ram ) request I have submitted the my verification proof documents
like Ration card, PAN Card, Electricity Bill, Photo in Voda fone
stores Panjagutta .

I got the new Prepaid SIM Card from Vodafone Executive( Mr Raghu Ram) .




Till now My Prepaid connection is not yet activated with the same number
. Can you please take corrective action on priority.



Details :

New PrePaid SIM No :[protected] H 1

My Number : [protected]



Thanks and Regards,

Suresh.O







[protected][protected][protected][protected]
The information contained in this transmission may contain privileged and confidential information and is intended only for the use of the person(s) named above. If you are not the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you received this email in error, please contact the sender immediately by reply e-mail and destroy all copies of the original message. This email is not intended as an offer or solicitation for the purchase or sale of any financial instruments.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you

Hi,

My validity has been expired on 4th of july, 2010, i called a vadofne customercare([protected]) on 5th july at 9 AM, very first time somebody called Mr.prashanth pick the phone and told me that Rs.13 will be deducated and the 1 paise plan will be activated within 4 hours, according to him Rs.13 was deducted on the same day itself..

After 4 hours still my account was not activated again i called customer care but they told me it will take another 2 more hours. I called 5 times on same day every time a new person pick the phone and i was forced to tell the problem from scratch, in spite of this my problem was not solved and all the 5 times they refuse to log the complaint and I had no proof whether I called a customer care or not. On 5th time my call was transferred to call co-coordinator her name is apritha or amurtha i could not remember properly. Finally she told me that at any cost my sim will be activated within 24 hours and I agreed to this also..

Today 6th July and it is already been 26 hours since I requested, this time I called customer care and somebody called shashikala pick the phone and I m very sorry to say that she is very lack of soft skills and refused to transfer call to call co-ordinator and finally she disconnected my call ..

It is unfortunate that there is no co-ordination with the people, according to me it is not a customer care it is wastage of money for every 3 minutes they will charge 1 rupee.

Anyway finally I got the complaint number today, that is [protected] and they have to told me that by 8th july, 2010 it will be responded and that is great news for me because for another 2 days my sim will not be activated, anyways I appreciate Vodafone service it is so fast and convenient to customer..

Today I m going to surrender my sim and cancel the connection and I will try my best and escalate to as many customer as possible..

- Regards
prasad

Hi,
I M USING THIS NO.[protected] FROM LAST 8 YRS.
I would like to make a serious complaint about the service m getting from Vodafone.The call center is not customer caring though they say that they care in their advertisements.

1)This is regarding the complain about the supervisor(, NEW DELHI vodafone call center) to whom i spoke with on 5/8/10 at 9:42pm.

The supervisor lacked soft skils handling escalations .
a)he did not Listen to me patiently.
b)Did overtalk on me and came to conclusions even before i could complete te sentence
c)Had usually attitude and did not behave profestionally.
d)Did not transfer to a manger when asked for.
e)Did not show any Respect the and failed to understand the situation when explained to.

We as customer like to be given atleast little priority and need to resolve the issue at first point of contact instead to close the complaints without even resolving it.

Regards,
AMIT KALIA (POOJA KALIA)

Respected Sir/Madam,
I am a customer of vodafone. and i’am continuously facing network problem due to vodafone Tower which is established in Jawahar park, khanpur devli, New delhi -62. I’m quite sure that it’s not working properly. So, I kindlly request you please take some kind of action towards this matter so that this unconvenience could be avoided.
Thanking you

Your’s faithfully
Pankaj kumar

Dis is mahendranath no is [protected]...my Ac outstanding bill 820 - so i payd dt bil...im going 2 bangalore plz deactive my AC ... i gvn a request also...dt vodafone prson taken a request ...plz kindly request can u send conformation message on my no([protected]) ...

I changed my operator from Airtel to Vodafone due to Call center connectivity problem. They were taking long time like 30 to 40 minutes to connect to the exicutive if you ask about this they will disconnect. But now in vodfone also i am experincing the same problem.
Call time 22:05pm
Date 22/04/2011

sir,
i m ur customer using vodafone connection since last seven years. i had a problem regarding the connection so i called customer care n ur staff member Mr. Gourav abused me a lot n messed up with me. i wanted to inform u as these type
of staff is spoiling ur goodwill.sorry to say u but i dont like ur service at this time. so i changed my number n going into airtel. my number is
[protected]. thanx

I dont think Vodafonr treat their Prepaid customers teh same way they do with the Postpaid customers.
I was initially using Vodafone Prepaid and none of my queries were resolved over the phone when called the Customer care.
On demanding for a supervisor the reply i got is that all my supervisors has gone for a lunch, Dinner or tea LOL.
I am sure that there would atleast be one supervisor on the floor.
Having said that i switched to pospaid and the service seems to be completely different.

Dear all,

Today i got shock with response from the customer care. I asked the customer care to connect to the supervisor he is not pesponded properly. After this he is threatning me saying. I got address and all the details. I will come and tell you who i am he is saying.

Are they running bussiness or dadaism. Guys really dont know, why i have taken this connection.

Dear all,

I have just started using voda(before i was using airtel), whereas it was 100 times better than this.This is the worst company, they deduct money for no reason and i did recharge of Rs.14 for Gprs and it was'nt activated, its company responsibility that they should message at the same time(that this service will be activated after 4 or 5 hours, (what so ever) and after recharge i started using internet and Rs 20 was deducted from my balance, i called customer care, first they hold my call for 5 min and then they disconnected...worst worst company...!

I have been really very frustrated, mentally been harassed by the services Vodafone is providing and pathetic services. No one is assisting me in any scenario, Agents, Supervisor and Managers are unprofessional and arrogant. For one issue i have called and speak i have to state them my issue from beginning and still i have to repeat many time the same issue and still they do not understand. As of now i had spoken to almost 26 agents and still my case was closed without any resolution. Every time i called help desk they put me on hold for 20 minutes, 30 minutes, 40 minutes and then they hung the phone, even i was on hold for an hour. I have to literarily beg then to resolve my issue or else transfer to their manager they arrogantly state that manager is not available. After sending an email toNodal officer someone called me and when i was telling him my issue he told me in a rough tone "ARE YOU DONE"?? what does it means and even nodal officer do not pick up call i tried for hours and their no was busy and busy...I have to undergo such humiliation every time it is better to let me know if you all don't want to assist at least where we won’t face such humiliation and discrimination. I want an serious action to be taken against all person i have spoken to. and their managers.

Sarad ([protected])

This is my last mail to you regarding my concern.

Today again, I visited the Vodafone Mini Store where I submitted this payment, the store agent behaved me rudely and when I asked him about this rude behavior, He replied that the amount paid against some another number by mistake and that is a prepaid number [protected].

I said, that is not my mistake, you have to make it correct or return my money back to me.

He replied, I'll not return it at any cost and pay the bill again. When I denied and said to escalate this. He replied..."Karle jo karna hai...agar teri "Abusing word" mein dam hai toh" straight wording was this.

Now, what you suggest. Shall I really go to consumer court or you'll yourself take some strict action against this.




Thanks & Regards,
Parveen Dhillon
+[protected]
+[protected]
Gurgaon(INDIA).

From: Parveen Dhillon <dhillon.[protected]@yahoo.com>
To: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
Cc: "appellate.[protected]@vodafone.com" <appellate.[protected]@vodafone.com>; "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Sent: Friday, 7 October 2011 12:51 PM
Subject: Re: Updation of payment on Vodafone mobile number [protected]

Thanks for your response.

Mode of payment : Cash
Payment address: Vodafone Mini Store, Chetna Communication, Shop No. 13, Near Mother Dairy, Sec-22, Huda Moarket, Gurgaon, Haryana. Mob: [protected], [protected]
Payment Amount: 350/-
Receipt number/Transaction ID with snapshot of the bank/ Credit Card statement (scanned copy ): 6217
Payment date: Sept, 23rd 2011

If you have not received the payment then this is the problem from your mini store end. At the time of payment done by me, your mini store agent provided me the receipt and said that the server is down and we'll process your payment after some time and you'll get the confirmation via SMS on the same number. Since that day, the payment is not updated and I am regularly chasing with the mini store agent, customer care and registered my complaint also.But there is no response from your side.

Now, I am totally fed up with your services and the same details I am providing 6th time and this is last time I am sharing this info and further I'll put an application in Consumer Court with all these details.

Thanks for your precious time.



Thanks & Regards,
Parveen Dhillon
+[protected]
+[protected]
Gurgaon(INDIA).

From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "dhillon.[protected]@yahoo.com" <dhillon.[protected]@yahoo.com>
Sent: Thursday, 6 October 2011 11:50 AM
Subject: Updation of payment on Vodafone mobile number [protected]

Dear Mr. Dhillon,

Thank you for writing to Vodafone regarding the updation of payment on your Vodafone mobile number [protected].

We would like to inform you that as per our records, we have not received your payment towards the Vodafone bills. Hence, if you have made the payment we request you to kindly provide us with the following details so that we can check and update the payment made by you:

Mode of payment
Payment address
Payment Amount
Receipt number/Transaction ID with snapshot of the bank/ Credit Card statement (scanned copy )
Payment date

We assure you that as soon as we receive your confirmation as per the above, your concern will certainly be checked within 48 working hours.

Assuring you with best of our services and we value your association with us.

Happy to help,
Minty Matta
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Parveen Dhillon [dhillon.[protected]@yahoo.com]
Sent: 06-Oct-2011 09:50
To: appellate.[protected]@vodafone.com, nodal.[protected]@vodafone..com, vodafonecare.[protected]@vodafone.com
CC:
Subject: Worst Service of Vodafone (Bill Payment)




Dear Vodafone Team,

I am a Vodafone customer since when It was Hutch. I am using three Vodafone number at my home.

But now a days services of Vodafone becoming worst day by day.

My Concern: I am using one Vodafone Postpaid connection number +91 [protected]. It's on Name of my Cousin Deepak Kumar.
I paid the bill amount Rs. 350/- On Sept 23rd 2011 at your Vodafone store but this bill is not yet updated. When I was submitting the bill, the store agent said that the server is not running now so It'll be updated soon and he provided me the receipt of the amount paid.Since that day I am continuously following up with the Vodafone store and the customer care to update the billing amount against this number but every time got response from there side that "It'll take 24 to 48 hours to update" because there is some problem and the amount paid against some another number by mistake.I also requested them, Please remove the IVR message from my phone so that I can use the services without any interruption and prior the dialing and take your time to resolve this problem, Again they are saying same thing that please wait for sometime we'll get back to you with the resolution.

I am suffering a lot of problem due to this and fed up with the Vodafone services. I have visited the Vodafone store 5 times and called customer care and the store agent several times. I have spent lots of my time and money to call the store agents and customer care. Who is responsible for that???? Please suggest...


Today again...even I am unable to dial the customer care number also.

Please find the relevant details below:

Number on Name of: Deepak Kumar
Number: +91 [protected]
Address:S/o Ajit Singh, H No-57,
Behind Sec-23A,
Gurgaon 122001
Nr ITM College
User: Parveen Dhillon
Registered Email: dhillon.[protected]@yahoo.com
Owner DOB: 23-06-87


Vodafone Store:
Chetna Communication
Shop No. 13, Near Mother Dairy, Sec-22, Huda Moarket, Gurgaon, Haryana
Receipt no. 6217
Pay Date: 23/9/2011
Amt Paid: 350/-
Mob: [protected]
[protected]


Thanks & Regards,
Parveen Dhillon
+[protected]
+[protected]
Gurgaon(INDIA).

Vodafone is not at all interested in keeping their customers happy. Sernior manager or floor manager do not come on call to talk to customer or CSE do not transfer call to manager. I am very much frustrated with vodafone servise and switching to some other service provider.

I too had the same issue today. When I requested the customer care team to escalate the issue their supervisor, they put me on hold and disconnected the call three times.

hi i m vipul joshi frm Una Gujrat i have c.u.g plan Govt. of Gujrat g.s.w.m.a department my complain is Mr. Kalil Khoja as a super visor coustmer care dept.behavior is very bad and no service provide for coustmer care.

vipul joshi

[protected]

Hi,

I would like to make a serious complaint about the service in converting postpaid to Prepaid [protected].

From the past five months on wards i was asking to convert to prepaid, every i visit the store they will inform me a new procedure this has to be done.

when i had logged a compliant they will keep a mail after 2 days saying that it will be that they will get in touch with you within 5 working days, but we will have no response in this updates.

Regards,
Puneeth Kumar.

Hi,
Vodafone Customer Care! Team,

I, would like to share my AWESOME Customer Service Experience with Pathetic Vodafone Agents in all occasions when I called Vodafone Customer Care at C-48, Okhla Industrial Area Phase-2, Delhi-110042.I have already send 1 E-mail in regards to the worst customer service I experienced while speaking to Sulekha Kumari from Ravinder Singh’s Team.I have send that E-mail to all possible E-mails where a Customer can hope to get some resolution.I have not received any revert yet.I am again sending this E-mail to discuss my more recent similar pathetic customer experience.I spoke to Mamta Devi who was not willing to disclose her last name.I requested to speak to a supervisor for any update to my previous E-mail.She put my call on hold for more than 20 minutes & then hung up on me.I called up again & spoke to Hira Lal.He did the same thing.He kept my call on hold for around 15 minutes & then disconnected the call.Whenever I request for a supervisor, I have to be on hold for around 10 minutes & then an agent will finally hung up the call.When I call again & I want to speak to the same agent, I am always told this is not possible.This is unbelievable.This is why an agent hungs up because they know they will never speak to the same customer.I have escalated my awesome customer service experience to Randhir Singh, Raja Nayak & Vasudha Sharma.I have not received any Satisfactory Resolution yet.I have lost my faith in the Escalation Process of Vodafone.I believe I will have to meet Sushma Khanna, Vivek Gangwar & Sourav Dixit to get Sulekha Kumari, Mamta Devi & Hira Lal Terminated from their jobs ASAP as they Don’t deserve to serve customers because they are not aware of Customer Service Skill.All they know is to put customers on long hold & finally hung up on them.Whenever I request to know the last name of Vodafone Agents, they will ignore the request & they will ask me for the concern saying that they are not allowed to reveal their last names which makes no sense.The Vodafone Agents will also not disclose their Team Leader’s Names.This kind of answers sound like excuses may be they fear that customers might complain about them. If I speak to 6 Vodafone Agents, only 2 of them will mention the notes on my account.Do you have any valid justified reasons for this?I have shared my AWESOME customer service experience with my family members, relatives, neighbours, friends, colleagues & anyone and everyone I know.Many of them have already switched to Airtel many would be doing after I share my Today’s Experience.I will be sharing today’s Experience on FACEBOOK & TWITTER shortly to make sure everyone is aware of Vodafone Customer Service Quality.I will be doing mouth to mouth publicity of Vodafone Customer Service to make sure Vodafone loses its maximum Customers.All Vodafone Agents are from Hindi Medium Schools.They will always give a Call Opening in Hindi.If I speak in English, they will still continue to speak in Hindi which makes me to believe they are not from a Convent School.I don’t expect any apology calls from Sulekha Kumari, Mamta Devi & Hira Lal because that has not yet happened & if they call, it would be a formalty.They will not improve their customer service skills.If I call Vodafone in the future, which I don’t want to do after my AWESOME customer service experience today.I will experience similar bhaviour from them.I wonder how can Vodafone Hire such Pathetic & Disgusting customer service agents.I am sending this E-mail to the available E-mail addresses but know I have to do an FIR against Sulekha Kumari, Mamta Devi & Hira Lal for the mental torture they have given me & also for the time I have wasted on the calls while speaking to the.I am just waiting for this festival week to get over after which I will be visting C-48, Okhla Industrial Area Phase-2, Delhi-110042 with a Police Officer because these 3 Vodafone Agents must be FIRED from their jobs otherwise I will be lodging an FIR or moving to court ASAP.If Sulekha Kumari, Mamta Devi & Hira Lal are not FIRED ASAP, It would make me believe that Vodafone does not care for its customers or does not value its customer’s feedback.

Dear Sir / Madam,

My cell no is - [protected].
Name: Vishal Pathare

I had received the call from Vodafone call center in this month for activating the internet pack on my cell. I approved the same and requested the person to send me the settings for which he did so. Few days later I again called Call center complaining that the ’’internet service pack is activated on my no and still net is not working’’. Ref. No: [protected].

The guy interacted with me told that the service would be activated within 24 hrs. BUT DID NOT TELL THAT INTERBET PACK SERVICE IS NOT ACTIVATED.

I came to know above issue when I received message from Vodafone that ‘’ You have consumed 200.01 MB of data in current bill cycle. For 3G data pack customer the consumption is over and above monthly data allowance’’.
When I called yesterday late evening to call center asking the reason for such message, they confirmed me that the net pack is not activated on my account and the bill payable to me is above Rs. 3000!

When I requested them to register my complaint, initially they denied saying that you send the mail to corpcare.[protected]@vodafone.com. But I insisted them to take the complaint and give the ref. no they asked me to be on hold while they will transfer my call to Sr. person. I waited for long on hold but I was only getting the picture of irresponsibility from customer care.

Even last to last month I had complaint about the extra billing for which I had registered complaint and got the reference no for same. They replied me non-satisfyingly that whatever billing you have received is correct and iam bound to pay the same whereas I had my call and messages track on my phone and was guarantying that the Vodafone is bluffing for extra billing. Lately they might have realized and Rs. 61.1 only was paid back to me.

As an honest billing customer for my two nos. I least expect the honest billing (please am not using the requirement of extra money to Vodafone). I have heard the Vodafone quality and customer focus policies and expect the same and prompt response from your team rather than giving me the feel of local organization.

Thanks & Regards,

Vishal Pathare

[protected]

Dear Vodafone,

please go thru trail of mails and it seems Vodafone is not at all keen for new business...it is so disappointing to note that your call centre guys have stopped responding to request...your agents are compeletely useless. We want to have CUG ( few new connection, some portability and type and some are existing vodafone)...we have submitted reqd papers and after that for last more than a month our mails and phone calls have no impact on these guys..will you provide us the sr person no and email id so that i can talk him and also an e mail...

thanks,

satish[protected]

TO:nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Dear Sirs,

Seems there is no interest at your end…..shall we close the matter and may be I move to airtel and take connections from them.

Please come back by tomorrow

Regards
Satish

[protected]

Ps: I am airtel gold member still I thought of having Vodafone as CUG??? Am I wrong???

From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 06 January 2014 18:22
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...

Dear Ankit,

We do not have so much time…please move fast and get the connection activated in next 48 hrs please.

Regards, Satish

[protected]

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 05 January 2014 18:47
To: [protected]@medinfra.com
Subject: regarding CUG Plan...

Dear Satish,
Thank you for your time to explain your concern regarding the activation of new Vodafone mobile numbers.
As per our earlier discussion we have informed you that we have forwarded the details of your concern regarding the new connection activation issue, to our specialized Vodafone care team. We request you to kindly provide us more 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help
Ankit Bajoria
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
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So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp on your mobile browser.
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On 1/3/2014 6:40 PM; From: [protected]@medinfra.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: RE: regarding CUG Plan...;
Dear Vodafone..

We are still waiting for update and implementation….

Can we expect to close this before coming Monday.

Regards, satish

From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 29 December 2013 19:44
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...

Dear Imran,

PFA receipt and below are SIM nos which were handed over to us…pls move fast to get these activated.

SIM No.
EH[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
[protected]


Regards, Satish

[protected]

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 24 December 2013 17:27
To: [protected]@medinfra.com
Subject: regarding CUG Plan...


Dear Satish,

Thank you for your time to explain your concern regarding service for your Vodafone Mobile Numbers.

We sincerely regret the inconvenience caused to you.

As discussed on [protected] We would like to inform you that in order to check the status of the postpaid numbers, kindly provide us the sim numbers and receipt copies, so that we can assist you in best possible manner.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help

Imran Baksh
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office: +[protected]
Available between 9:30AM to 6PM
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in


Vodafone introduces My Vodafone app!
Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying
your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers,
this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp
on your mobile browser.

“Only on Vodafone! 2G rates slashed by 80%. Now enjoy 2G browsing at 2p/10KB.”


On 12/24/2013 4:42 PM; From: [protected]@medinfra.com; To: amit.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; ; ?CC: satish.[protected]@yahoo.co.in; ; Subject: RE: Regarding CUG Plan...;
Dear Vodafone..

Will some one address our issues..

We have been trying to reach you guys but no response..

Regards, Satish

[protected]

From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 23 December 2013 16:55
To: amit.[protected]@vodafone.com
Cc: [protected]@medinfra.com
Subject: RE: Regarding CUG Plan...

Dear Amit,

We are looking forward to your response and expedite the process

Its been pending for last three weeks…

I spoke to Taufeek today but seems he is not able to push beyond this point.

Please respond

Regards,

Satish

[protected]

From: Medinfra [mailto:[protected]@medinfra.com]
Sent: 21 December 2013 17:30
To: amit.[protected]@vodafone.com
Cc: satish.[protected]@yahoo.co.in; [protected]@medinfra.com; 'Ashish'; harshdeep.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; deepak.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; parmar.[protected]@gmail.com
Subject: Regarding CUG Plan...

Dear sir
We have applied for 13 Vodafone postpaid connection in CUG plan…Vodafone representative received all required Documents on 28-11-13 and SIM also handed over to us .. but no action been taken yet.. we are continuously calling MR Taufik-[protected](Representative) no action taken or one more senior person Mr. Vikas ([protected]) he is not receiving our call.
This is a request to take needful action…
For details please find the attached file…

Thanks & Regards
Medinfra India Pvt.Ltd.
[protected]@medinfra.com
[protected]

Hi

This is Murugan, I have a complaint against the Vodafone (India), I hold vodafone number XXXXX888 (Hyderabad), presently I stay in abroad, this number had given for all banking related matters, badly I need to receive OTP to do any banking related activity, unfortunately I had to do some transaction on my Sharemarket related matters, thereby I contacted Vodafone Customer care (also sent an email CC to Nodal office) to activate basic my International Roaming services (to receive incoming SMS), I am following it up with Vodafone Customer Care for 10 days so far nothing had happened. The worst part is it also incurred losses in my sharemarket.

The worst part is, the customer care is literally ridicules, because they put ISD calls in hold for several minutes to connect to their supervisor, he kept quiet for 12 mins. Finally I had to disconnect the call.

However, the issue the escalation channel looks to be hopeless and certainly useless to look after certain escalation. They lack of segregate and resolve the issue. The escalation matrix does not witness properly the escalation ladder.

I would like to leave my complaint here as a lesson for others...

(If needed, I would provide all the evidences that are connected to this matter on specific request .)

Thanks &amp; Regards,
Murugan

Hi i agree regarding the attitude of the floor supervisior of vodafone call centre.. i jst spoke to Nikhil pawar he is so arogant n rude in his speech.. the way he was talking seems to be doing a favour on me...vodafone team has to go thru the call recording of ref#[protected] dated 31-8-15 n suddenly he disconnected the call...worst service rendered by vodafone... Not to opt any service from vodafone...

Regards,
Amit / [protected]

Hi,
I am a new Vodafone customer but have a bitter experience even after being a new footprint for the company. I was mislead by all the folks whomsoever I have talk. For two times I was ensured for the call back as I wanted to speak to any supervisor but yet to get any call. More even Vodafone CCE are not unanimous over a single information. My contact number is [protected].
After a long harassing experience I m waiting to complete 3 months and to move forward out of it with my number!!

I can't believe that a world class service provider having illiterate and rude customer care.
I was speaking to customer care executive (Monika) regarding the de-activation of my old number ([protected]) which I never activated.
I am using corporate connection and the sales guy given me one additional no. with my actual number and said that whenever you needed you can activate with in 30 days but only after 15 days I called customer care to de-activate this number permanently because I am using only one number.
Monika was not able to convince me so she forwarded that call you her supervisor (Satish) and the language he was using... my God...I can't believe Vodafone has such customer care executive who doesn't know how to speak to the customer.
Already I have registered a complain with customer care with ref. No [protected].
Request you look into the matter and not hire such a rude person at least in customer care who doesn't know how to speak.

Sir,
I am from Ernakulam. A serious problem about my vodafone number. This day[protected] a guy called me and shouting. Because he attended a call from me. But I have no idea about that number and I am not call that person. But he again and again tell me I called him at my vodafone number. Actually I haven't call that person. How formed this type of problem ? Please give the answer...

I (Prashanti Mehta) have changed my connection from prepaid to postpaid on last sunday and its been a week that i havent got through the connection of the group talk scheme... the vodafone service sucks big time... especially the excutive had promised me that the service would start within 2 days of submitting the documents.. i am facing a lot of hassles... i would really like to lodge a complaint in regards to the late and inorganised service!

Same issue of recharging vodafone prepaid mobile online through ICICI bank and getting no recharge value on the phone. The customer care executives know nothing about their own company. On logging a request with them, I got a request ID [protected], however no response o[censored]pdate on the same even after 2 days.

sir plz give me a details of this no ...[protected]
because u r interfare in my personal life plz send details immediately...

Hello,
I have recharge my mobiles by online recharge. my account has debited by vodafone.
but i have not recived any balance in my both phone.

I believe vodaphone is a name of trust. but it seems that it would be brunch of trust.
please let me know I have to take trust on you or we have to do other options.

Best regards,
Dinesh Deasi

even i agree with this complaint...these vodafone people dont know the value of the custmers..same thing happend to me with the custmer care about portability..verrryyyyyyyyyyy veryyyyyyyyyyyyy bad vodafone..dont use vodafone connection...very bad

I (Ravindra) have changed my connection from Aircel Postpaid to Vodafone Postpaid on last sunday and its been a week that i havent got through the connection for the better network...the vodafone service sucks big time... especially the excutive had promised me the after verification your number will start to vodafone but if start the vodafone connction my both number is blocked vodafone as well as Aircel. the number i used for last year, after year number is bloked for the verification, as same address i have received the hdfc, icici, sbi credit card statment.

Its ???

Dear Service Provider,

I am really fed up with your service regarding your bill payments. One Ms.Anita and One Ms. Nisha from your franchisee hyped me to get this vodafone inspite me having two services. This is the fourth time i facing huge bill problem even though i am out of station. I asked your customer care to provide me the itemised bill, they did not even bother to call me or send...Whats happening so called international reputed VODAFONE... If they are not fullfilling my needs i have planned to file a case in the CONSUMER COURT. This is for your information.

Let me see atleast they take action from this date...

iam salman khan from nirmal my number is [protected]
my phone is on
and any budy calling me they told me my number is switch off
but my phone is on so please remove this problem from my sim card thanks

Vodafone is a cheat!!! raise a complaint against them with nodal officer!!! As ur connection is pre-paid Vodafone will keep doing this non-sense!!!

I have been a loyal customer of Vodafone.I m using vodafone since I started using mobile phone.In fact all my family members have Vodaafone numbers...
But the agencies of vodafone are ruining the image of Vosdafone services...
They called me regarding postpaaid connection in Rs 250.I asked the agent to convert my prepaid([protected]) connection to postpaid connnection. But till now they have'nt activated the postpaid connection.In fact they have received the money from my home. I have the receipt handy but I have'nt got the services.
I just want my money back at my Home from where they have taken money..
Please cooperate with me



DATASYS E SERVICES PVT LTD.
8, Rani jhansi road, 3rd floor
New Jhandewalaan extnssn New Delhi 55
Receipt number 62497

custommer name Ashok kumar Sharma

Representative name Satish
Date 10/09/2012



With regards
Vikas Sharma
[protected]
[protected]@gmail.com

Respected sir/Madam,
Hell Sir/Mam i am SARTHAK AGNIHOTRI [protected] took a new connection from ur vodafone store on the promise that you would activate new postpaid LIFE TIME --999connection that i take.My new connection no is [protected] I had clearly talked to ur operators on 111. they also told me that line was activated within 24 hours. I took this conncetion on 5th JULY 2008 but my line can not activated yet please look forwad to this .

Respected sir/Madam,
Hell Sir/Mam i am SARTHAK AGNIHOTRI [protected] took a new connection from ur vodafone store on the promise that you would activate new postpaid LIFE TIME --999connection that i take.My new connection no is [protected] I had clearly talked to ur operators on 111. they also told me that line was activated within 24 hours. I took this conncetion on 5th JULY 2008 but my line can not activated yet please look forwad to this

Hello, sir/madam this is my office sim card is not still not activated my sim card num:-[protected].i got the sim yesterday it is not activated till now.

hello..my name is dulal sen, my vodafone no. [protected]. my set is nokia1200 it shows enter puk code. i need as fast as possible my puk code. my emil id: [protected]@yahoo.com.

Vodafone — Re: Activation of recharge

Sir,
I've activated with RC143 for 1 yr for LL Re.1 & all local mobiles 60ps. But in November'09 i opted RC62 for all 50ps. But unfortunately i'm being charged Re.1 for LL & 60ps for all locals. So it seems to be a lot of problems in technical & as well as administrative. Since 11/2 yr i've not changed to any other brand, which are providing flexible plans. Kindly look into this matter and do favour to me, otherwise i've no other alternative except to swith over to other brands(vide e-mail to vodafonecare.[protected]@vodafone.com dated 30th Nov'09.
Yours truly,
Raghu kumar,
Cell No.[protected]

Dear Team

My mob. No [protected] SIM & Mob His Lost

Mahesh Kumar S/0 Sh Niranjan Lal

Reason- Wrong Sim Use

So Pls my Sim Closed & Pls argent Revert

Thanks & Regards

Mahesh Kumar

I am having postpaid COCP connection which has been issued from ICICI bank from last three month i have not recieved any mail regarding access amount and to take any approval... by today my phone has been barred.if you have not recieved the payment you should have conveyed the massage to concern department...
i am very fed up with your services..
hope for your possitive revert asap...

HAI PLEASE UPDATE MY BILL DETAILS TO MY EMAIL ID

Dear Sir/ Madam

I am using a bodaphone post paid sim.My Actual name is SHATRUNAJAY TIWARI but in first bill that is generating by you worng name.I have been again submitted photo & adresse ID in your south ex kotala-delhi branch for crrection of NAME.Till Date i have not received any satisfied answer.I submitted my document for name correction on dated 29/12/2008.It is only alfabeticle mistake how much time u will take for Resen the bill please replied.

RIGHT NAME = SHATRUNJAT TIWARI
WRONG NAME = SHATRANJAY TIWARI

Dear Sir/Ma'm,
I am requesting you, Kindly activate my outgoing calls of my number [protected] because due to not recieve bill from your side at my billing address, i couldn't make payment of my bills, so send you my bill otherwise activate my services.

Vodafone Postpaid Connection — delay in activation

I took a new postpaid connection on 23/11/07.
The dealer gave me a sim with Mobile no.[protected] and told that the account will be activated by 9pm 24/11/2007
the account is not activated till now (25/11/2007- 10pm)
My sim No. is[protected]

am not getting the bill time 2 time 2 my mail id.

postpaid vodafone — wrong information and activatio of sim

Dear Sir/Mam

i had submitted all the documents to the vodaphone executive. i had applied for the migration from prepaid to postpaid on 11 apr. He told me that migration from prepaid to postpaid within 48 hours. when i want to know the status from the customercare, the first executive name is vivaks he told me that there is a problem in your DL, your photo is not cleared, them he transfered my call to the next senir person Mr. manan he told me that we received a document where simno. of prepaid is not cleared.He is very aggresive and told me that you have to given all the documents to the vodaphone shop and then it will be activated.Then i request him the executive who collects the all documents and told me every thing is ok.i think Manan attitude is not good for customer.after that he transferd my call to the team tealder Heena verma, she told me that we have no any update regarding your documents.because saturday and sunday is not a working day.she also told me that there will be no problem in document.i just want to know why there is differences between three executive vikas(customer care executive), Manan(Floor incharge), Heena Verma(TL).i am Very Very upset to talk with these people.plz. do needful.
Thanks
Shankar kumar
Mob.no:[protected]

Vodafone — delay in activation of new postpaid connection

I am Vinay Kumar has took a new postpaid SIM from Vodafone store by submitting the required documents on July 14 2008.The store people said that sim will be activated within next 48 hours.Till today (July 23) it is not get activated I am trying call them but they are not lifting my call.I never expect such bad service from Vodafone.Please help me in this concern.

delay in activation of new postpaid connnection

i called the customer care no.(111) and requested for new postpaid connection they provided me the no. and said ur no. will b activated in next 48 hours.some representative came and took all the necessary documents and 500rs. for activation but my no. is not yet activated.when ia call thecustomer care they said we dont have details of your no. kindly visit the nearest vodafone office i went dere the also said the same thing.i am really fed up.they are saying my no. is not registered. i have submiited my documents twice and still the same thing.kindly help me in this matter as it is very urgent my no .is [protected] and receipt no. is10788

I had purchased the above mentioned sim card on 24-11-08 from Fast Track shop at Naraina New Delhi. As I bought the Sim I was told that the same would be activated within one hour which was further clarified later by the Vodafone customer care that the process will take 48 hours. Now even after 48 hours there has been no improvement in the situation. The vendor, on the contrary now has refused to respond to my calls. I am seriously exasperated and disgusted by this rude, uncouth, unprofessional and irresponsible behavior from your representative. Moreover as of now I have not even received the Cell No.
I therefore request you to kindly look into the matter and take reasonable action against the vendor or who so ever is responsible.
Also pl inform me about the status of my connection and by what time can I expect any action.

Hoping for an early reply and respite.
The sim details are below:
Sim Card no: [protected]
Serial no: 14012
Manoj Kumar
Mob No: [protected]

I have paied bill but still its not activated so pizzzzz check do so...

i have brought two sim of vodafone .both are postpaid the number is [protected] i am calling to customer care i am getting no response on it .and when i call to customer care they say we are not here for such problem please contact the dealer you have purchsed from in a very rude beheviour .we fill vodafone is the best service but they are putting a bad name of vodafone im the market so i am requesting you kindly do the needfull as soon as possible . Otherwise i am going to withdraw my all connections due this negligency of dealer i am facing problem in my business .and specially the number [protected] this number wass purchased from dealer.
thanking you
your customer
sourav bajaj
contact no:-[protected], [protected]
e-mail:[protected]@hotmail.com

ser my mo no [protected] abhi tak activated nahi huwa hai vodafone ki service bahut kharb hai aaj 5 din ho gaye .na to diler phone uthete hai aur na hi customer se koi jawb ata hai

Vodafone — Activation of new Postpaid Connection

Hi, This is Vardhan. I have applied new postpaid connection[protected] on[protected] at that time they are saying it will be activated once verification is completed (max 2 to 3 working days). My verification was completed on 17th and they got positive feedback. Still now my number is not activate.

I have visited the branch on 20th evening 7.30 PM and they are saying that we got positive feedback from verification department but by mistake we written wrong sim card number. They said on that time within 30 min your number will be activated.Next day also its not activated.100 times per i am doing switch off and switch on my mobile for checking whether it is activated or not.

Again i have visited the branch on 21st evening 7.00 PM again they are saying same thing that its mistake for writing the sim card number it will activate with in 30min which is not happening still now.

For number activation they took almost 8 days still how many days they need i dont know.

Thanks,
Vardhan
As i am working in Nanakramguda which is too far from HimayathNagar every



as i am working on Gachibowli which too far from HimayathNagar.

Hi

By using the Mobile Portability Network i have converted from Vodafone to BSNL as per the 1901 instructions i have paid the bill on Feb 5th 2011 Rs.445.00 and requested the vodafone associate to disconnect the connected he told me that it will disconnect within 3 hours. and its disconnected on Feb 6th 2011.

I have received a SMS on Feb 10th 2011 it is showing as you bill amount Rs 126.54 is due and pay the bill before feb 10th 2011. I have already paid bill how can you send the message the bill amount is due 126.54 due to that my mobile number [protected] got disconnected ? Please let me know the reason.

I will complaint on the Issue to TRAI.

Reply me to the mail id: srirama.[protected]@genpact.com

Regards
Ramakrishna

Hello Team,

I had purchased Vodafone sim card of postpaid connection Bussiness 149 plan on 06-02-13 from Blue Riedge SEZ IT park Hijewadi at Pune New Delhi. The vendor, on the contrary now has refused to respond to my calls. His name is Gaurav and his mobile # is [protected] & [protected].
I am seriously exasperated and disgusted by this rude, uncouth, unprofessional and irresponsible behavior from your representative. I therefore request you to kindly look into the matter and take reasonable action against the vendor or who so ever is responsible.
Also please inform me about the status of my connection and by what time can I expect any action.

Hoping for an early reply and respite.
The sim details are below:
Sim Card no:[protected]
New MOB.# +91-[protected]
Product On- HLR'1
Aakash Amrutkar
Mob No: [protected]

i have brought two sim of vodafone .both are postpaid the numbers is [protected] & [protected], i am calling to customer care i am getting no response on it. pl inform me about the status of my connection and by what time can I expect any action.


thanking you
your customer

contact no:- [protected]

boster card details & rate cuter & talkvale

I have activated SMS30 pack..but how should i get to know how many SMS's are remaining..

nothing i want to know about booster pack

The vodafone is a great fraud in cheating our money.I had a post paid connection in ECS .I enquired with the customer support people to cancel my card and they told me to send a mail to vodafone customer care to cancel my card.After sending a mail i never got any reply.So enquired them again on this.They told me to bring my id proof and they will refund my money paid snce i didnot use their services.Finally i gave them the proof they didnot give me any money...I dont know for what reason they want to take my hard earned money...

The vodafone is a great fraud in cheating our money.I had a post paid connection in ECS .I enquired with the customer support people to cancel my card and they told me to send a mail to vodafone customer care to cancel my card.After sending a mail i never got any reply.So enquired them again on this.They told me to bring my id proof and they will refund my money paid snce i didnot use their services.Finally i gave them the proof they didnot give me any money...I dont know for what reason they want to take my hard earned money...

Can you provide free message facilities as in airtel network as rs.26 pack with 16, 000msg per month or rs.49 pack with 48, 000 pack for three month validity.. iam using vodafone network since 2 yrs..now iam tinking to move on to airtel for getting message offrs at low cost. booster61 is waste but it ll be good when you intorduce new msg booster packs for low cost

Dont you have common sense...are they fools to make themselves fools by providing us such kind of offers...

Facing Same problem in Kolkata Vodafone with 80 SMS pack marked unlimited sms but Customer care told me it's max 500 per day.

Regards,
Arun Verma

sir i wan std sms in free of cost plz give me advice for solving this

How get Vadafone Booster Pack Validuty...
89 Rate cutter Plan...

Vodafone — Termination of Lifetime Incoming Number

Dear Sir/Mam,

I own one vodafone connection [protected] with a life time validity.I have not recharged that number for a long period of time but that was still running fine just few days ago.Recently its stops functioning and as I approach to vodafone store they are not telling any appropriate reason that why they have terminated my connection as I have already paid for life time incoming.First they said that according to their rules if consumer will not do any recharge within six months then they will terminate that number.But if that was the case than my number has to be terminated much before.Even though if their rules states that as well I don't think that they can terminate any number without intimating to the customer. I asked them to tell me the date of termination of my number but they are not providing me the details.I am sure that its their fault only so why should I suffer as I have distributed this number to all my friends and relatives.You are kindly requested to look into this matter and do the needful.

You are also thankful if you can provide me the contact details of the NODAL OFFICER for vodafone in bangalore.

Regards,
SANJIL

You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care) anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name: Maithi H
Address: Vodafone Essar South Limited, Sunningdale, 3rd Floor, Embassy Golf Links Business Park, Koramangala Intermediate Ring Road, Bangalore 560071 India
Phone: +[protected]
Fax:[protected]
Email: Maithri.[protected]@vodafone.com

Start national and local sms booster for low cost.

I buy new vodafone simcard, the shopkeeper collect 110rs from me, Then One week later I saw Vodafone Website actually simcard rate is 62rs, This is my num([protected]), ple take any action against the shopkeeper.

I feel happy for using vodafone sim. Because good tower in any place and more offer for message booster and call booster.I think your way of journey is correct. So keep it this activity and gives more facility to customer... Hmmmmmmm...thats all...

Mobile companies dont give a damn about providing service of comfort to users. Its just money and nothing else. SMS marketing can reach quite a lot of people and many companies were getting profit without giving share to TRAI. Look the issue practically...whats that we gonna loose by getting 5-10 SMS?? almost nothing..When these dumbos think too much, they will forget the basics and othe simple things. IAS isn't of much hype, afterall.
India is sick.

hai now could not sent msg from airtel to aircel because i will move to another network from airtel

DEAR SIR/MADAM,
I AM REALLY DISAPPOINTED BY YOUR SERVICES MY PROBLEM IS THAT I HAVE UR NO.[protected] WHOSE SIM WAS DAMAGED I WENT YOUR VODAFONE STORE NEAR GURUDWARA GURGAON THEY DSESTROYED MY SIM AND SAID THAT THEY WILL ISSUE A NEW ONE BUT INSTEAD OF SENDING THAT THEY ARE GIVING ME 10 TIMES CALL A DAY FOR BILL PAYMENT AND THSIS IS HAPPENING FRON LAST 3 MONTHS.I HAVE 8 VODAFONE CONNECTIONS WHICH I AM GOING TO CLOSE AND ALSO I WILL TELL ALL MY SOCIAL CIRCLE ABOUT YOUR SERVICES.
JUGAL RAINA
[protected].

i need a solution within 24 hours else from my life i will throw vodafone out of my life.
jugal
[protected]