Vodafone India Complaints & Reviews

I am a Medical Officer, having retired at the level of Joint Secretary in the Ministry of Defence, Govt. of India. With very high hopes that Vodafone is considered the best cellphone service in the world, I purchased a prepaid connection in the last week of September 2007. My Mobile No. is [protected]. From the very first Day I am having extremely poor connectivity/network problem at my residence. My Residential Address is T-52, Senior Citizen Home Complex welfare Society, P-4, Kasna Road, Greater Noida - 201308. I have made innumerable calls to the customer service of Vodafone and have visited local Vodafone outlet umpteen no. of times for redressal of my above mentioned problem. What is disgusting is that every time I am being told that a New Tower will be built shortly ( expected time duration as told to me everytime has been 01 week, 02 weeks or 01 month ). It has been happening for last more than 07 months. In between I was once told by vodafone people that my SIM card is of 16 KB and I should get it replaced with a 32 KB Sim card. I did that at the cost of Rs. 99 around 03 months back. The vodafone outlet people, at Alfa commercial belt, Greater noida told me that change of SIM is not likely to make any difference, which was in contradiction to what I was told on phone by Vodafone people. Still I took a chance and got the SIM replaced. However, it has NOT made any difference. The connectivity problem remains the same, if not worse. Then came the biggest surprise from vodafone customer service deptt. I was informed that if I take POSTPAID plan, the connectivity problem will be solved. Certainly I don't expect vodafone people to consider me a fool to believe this statement. I am extremely hurt and disgusted by the way the whole issue is being handled. I would be most happy if vodafone tells me that the problem cannot be resolved. In that case I will not complain any further and will make alternate arrangement. As it is I am having one additional Airtel connection to at least remain connected as talking on my vodafone mobile is a very very painful experiance if at all it is connected and that too for a maximum of few seconds. Certainly I don't expect to be treated in this manner by a company with Global presence and which have been spending millions of Rupees for its publicity of its services.

I would request the concerned officer(s) of vodafone to take necessary action and intimate me about the factual position in this matter to avoid any further mental agony in addition to monetary loss.

I would like to share my today's experience for all those of you are using Vodafone GSM Service. I hold 3 postpaid connections with Vodafone under the 249 CUG Plan and have been associated with Vodafone/Hutch for more than 5 years on the whole. I have been getting too many telemarketing calls, blank calls & wrong numbered calls lately on one of my connections. I thought the best solution to end this menace would be to get my number changed.

Today, after starting early to Office, I walked into a Vodafone Store located in Madhapur and to my horror I found only two Customer Service Executives present, one of them was sitting on the front desk (Enquiry and Token Issuer) and the second gentleman was assisting a Customer. There are a total of 5 Customer Service Bays and only one of them is operational, I repeat only ONE bay operational ' 20% service level in our language. After working for close to 3 years on Customer Sat % project and having AHT reduction in my DNA, what would you expect me to do? You are right, I counted opportunities - 8 Customers waiting including me which gives them an opportunity rate of 12.5% only, not to forget you have the 9th Customer being still being attended.

I know there are always exceptions and issues such as outage, late arrival etc do happen so I sat patiently just praying that another one or two Vodafone Customer Service Executive steps in and start resolving queries, actioning Customer requests or in Vodafone Terms ''Happily Help Us''.

15 Minutes later, waiting queue reduce to 6 including me and then another Customer walks in and starts talking to the front desk executive, 2 minutes later the front desk executive makes him sit just near the Single Customer Service executive and signals the executive to handle this brand new Customer first. This is the time when I pray for a Gun in my hand. Okay, at least a Baseball bat? Then quickly shifting my mind to the concept of Gandhigiri, I walked to the front desk executive and politely asked him if he believes in the logic of 'first come, first service' methodology. His face turned into a question mark, I tried a different approach by asking 'What is the token system for?'. He understood and replied 'Saaar (Sir), That Saaaar came early and then leave and come again'. Being a Hyderabadi, I understood what he wanted to say and then another Customer joined me saying that he was waiting 5 minutes from the time this store opened and did not see this brand new Customer stepping in. I looked back at the front desk executive thinking what would Gandhiji do now? Before, I could think of an answer, the executive defended asking us to be patient and wait for our turn (not as polite as the statement reads) and started blabbering in a local language which was not Telugu sounding as pissed as I should have been. I finally decided that it was time to protest, I raised my voice and demanded an explanation for the 4 empty bays. The simple reply was that the rest of the Team is in the evening shifts, come then and we will attend you. I wanted to thrash this fellow but comparing the built size of mine with his, I withdrew this idea and decided that I would just walk into a different store and if required even shift to a different service provider.

I cannot help but add that I have just started loving public sector better than private sector, at least they do not set wrong expectations with marketing lines like 'Happy To Help' which are only good to hear but not to experience.

i had activated 2 packages, national SMS 50ps/msg and local vodafone2 vodafone 50ps/min, with a daily rental of Rs.1.50.but since a few days, they're charging me the full rates i.e.national [protected]@Rs.2/sms [protected]@re.1, alongwith the full call charges despite of both my packages being active.called the customer care many times but to no avail.even got in touch with the nodal office for vodafone, but did not get any cooperation.i want to get the compensation.looking forward to your support and advice as to how to proceed further.these people just don't want to listen.plz help...

sir
these days i got very fade up of services one day on 30apr2008 one msg came just to call on 888 to know the offer on my no after that i make a call and from there reply came that there is offer is avliable on my no but after that 55 Rs Deducted from my balance and activetd stv after that i visted vodafone care itold them that i had not activeted stv because it has bean allready activated but they said tha we cant help they said that you had activeted.Then many times io tried to call on c care but all times i got fail.so pls take a look on my complain and give reply soon
Navin pandey
no- [protected]
Maya bazar west gate
Gorakhpur(u.p)

vodaphone services very poor & customer care's person is also irritating. i was recharge my phone on 25th april 2008 with 124 e top recharge - call rate 10 paise to voda to voda. then they was giving me 100 rupees balace after 2 days they was deduct my 100 RS but still they don't have providing me any services. when i was call custumer care they don't lissen to my problem. what i do plz tell me i m very upset for this vodaphone services.

This is to inform that even after sending so many reminders my one connection was acrtivated after three months, and one connection is still pending from last five months.

Wrote an email to higher ups, they dont even pick calls, diocuments have been collected from me but noaction later on, verification was doe on eralier same as for this other connection.

It is very difficult for me to communicate with my mother who is a dependent on me.

Please contact ajay of vodaphone at [protected] as nobody is concerned, i have all the records with me.

Regards,
Customer

my phone no. [protected]
i just want to remove my news alert.And there is big problem to connect with customer care executive

I am ravindra raskar using Vodafone prepaid conaction since 3 years my no is [protected] and i am using sony 750i instrument. I am not able to change my logo from orange to Vodafone even i requested Vodafone gallery girl do the same but she was not able to do the same so pls help me

Waiting for your reply

Ravindra [protected]

Global Direct people visited my home and told me that both of my no's, [protected] and [protected] would changed to GTK 299 plan (Re 1 STD and 0.6 local) within 3 days. They also took money for that. When I checked after a month, it was not changed at all and I ended up paying extra money. When I called vodafone customer care, they changed it on 9th May 2008. I lost a lot of money because of that.

Hi,

I have been offered a CUG service from Vodafone and that the calls within the CUG will be free but I am being charged for them and on contacting them, they have advised that they will investigate and come back, however, none have reverted back to me.

I hope this complaint is forwarded to the relevant authorities and is addressed accordingly.



Thanks and regards,
Manoj S

My phone from vodaphone with prepaid sim card do not work outside india and this is the case happened 2 times in past although beofore leaving India I had specifically checked with helpdesk and it is confirmed to me that It will work

Phone No [protected]

I am in Netherlands and approached a shop of vodaphone in Leiden centraal market street.This shop told that Indian phone do not work and they do not support I need to contact Vodaphone India

Similar case is there with my relatives phone who is in Japan today and it doesnt work. phone no [protected]

Please note the complaint that you sell sim card and promise that phone works outside with roaming. But in reality niether prepaid nor service phone work outside

I need a reply

Sir,
My mobile No. [protected]
Bonus card Rs. 59/- recharge valune voucher dated 3/5/2008
not actived my mobile. my card is lifetime prepaid is local call rate Rs. 2.00. Please help.

Thanking
Kalpesh Kolhe

HI
I AM UNABLE TO REACH THE CUSTOMER CARE THROUGH THE TOLL FREE NUMBER (111)(VODAPHONE)
REGARDS
WINNIE

I have never done any kind of sms to [protected]. But this number's man has asked me that I have done dirty sms to him.
How can this possible. I have not done this. He was threatning and shouting on the phone he done to me yesterday on 5.5.08 at 10.58 P.M. So please help me out of this conspiracy.

Thanks

Narendra
my phone no.[protected]

[protected] this mobile number incomming & outgoing calls are bard. Please clear this problem as soon possible.

sir,
i recently change my hutch prepaid to postpaid, for some days it works and the procedure of verification is also done by vodafone executive, but after few days of verification they stopped all service of my mobile. i made a contact to customer care and to vodafone shop also i mnot getting the proper response from them, i had given all my residence proof twice but still i m suffering. please do the needfull.
mobile no:[protected]
contact no :[protected]
noida

I had given a security deposit oif Rs 6500/- to vodafone online when i was planning to travel to singapore.

The services were activated and when i came back it was told to me that I should be visiting nearest Vodafone store to get the deposit back.

Today, Monday, May 5th when I visted the store in Dwarka Sector 12 market, to my shock I was informed that the amount will be adjusted against my bills...

My bills are paid directly by bill desk and if the security was to be adjusted then I should have been told in advance . While I was in Singapore my services of the phone were barred twice...i want to understand why the security was not adjusted at that particular time.

The store supervisor Md Umar and his body language was totally aginst the customer care disciplines and I was really shocked that such pople have been hired by organization for customer care...

I would like that the security deposit be refunded to me at the earliest and strcit action should be initiated against Mr Md Umar in dwarka branch or he should be removed from customer facing responsibility

regads

I am Abhishek Shastri, I m a Vodafone Prepaid Customer in Lucknow U.P.East. I have a problem that whenever i recharge my number with a topup, the messege is displayed that Recharging is not allowed. I talked to customer care they told me your sim is damaged and you have to convert it on post paid or change the number because it is recharged 20 times a day with a wrong code. Regarding this i am complaining about Vodafone Customer that on same day there server was down and nobody in lucknow was able to recharge there Vodafone pre-paid. So obviously i tried it more than 20 times. Now they are not realising there mistake and they are not taking any action regarding this issue. I don't want to change my number because it is official and very important for me. I am using there service from past two years. Is this the way to help customer by using the advertisment of a Pug. I am very frustated with there behaviour and do they have any rights to terminate this number without any reason. I have two Refrence Number[protected] and[protected].

Hello,

I am writing to you with regard to the Vodafone connection [protected] which I hold with you all.
I have been charged Rs. 25 for international sms which claims to be sent from my number.
I called in your vodafone customer care who start the conversation with "I am happy to assist you" but land up not assisting us customers in one single way.

I want to make it very clear that I had not sent a single international sms from my phone and how in the world can you charge me for something which I have not done, this is really disgusting. One cannot believe a mistake so grave from such a big corporate house.

I would also want to inform you that something similar had happend in the February 2008 month bill as well, wherin I was charged for 3 international sms's which I did not send.

This seems to be an issue with your server or system.
In Feb 2008 when i had called in, I was promised that I would be reimbursed R.s 15 for these 3 International sms. This reimbursment or refund never happend, anyway.

And now again this Rs.25 issue. Immensely saddening. I just happened to go through my bill this month & noticed these charges, I dont know how many times earlier you would have charged me in such a manner.
This is totallly not acceptable. An issue i should have brought forth long back.

I have been a loyal customer of yours for the last 4 years & now this is beyond my tolerance. I am not concerned about paying you Rs. 40 (25+15), my concern here is that why should you charge customers for something which they have not done. I am not sure if again next month you would bill me for such unruly charges.

I am marking a copy of my email to "The Hindu" Newspaper, "Deccan Chronicle", "The Times Of India" & "the Indian Express"
This messege has also been posted on http://www.consumercomplaints.in for Consumer Complaints.

The progress of this email will also be posted on my blog murtuzahk.blogspot.com, so the whole world can know how you actually take further steps to resolve my greviances.

In anticiaption of your prompt response.

Thank you,
Murtuza.H.K

I have a Vodafone dead SIM that does not work, but I have been getting the bills for the previous 2 months as the account is active.

I reasoned with Sapna at Mulund Vodafone gallery and she informed me that the account is active and the bill is generated irrespectie of faulty or blocked SIM.

You must pay for not being able to use your SIM as you are a Vodafone customer.