Vodafone India Complaints & Reviews

Sir,
My mobile No. [protected]
Bonus card Rs. 59/- recharge valune voucher dated 3/5/2008
not actived my mobile. my card is lifetime prepaid is local call rate Rs. 2.00. Please help.

Thanking
Kalpesh Kolhe

HI
I AM UNABLE TO REACH THE CUSTOMER CARE THROUGH THE TOLL FREE NUMBER (111)(VODAPHONE)
REGARDS
WINNIE

I have never done any kind of sms to [protected]. But this number's man has asked me that I have done dirty sms to him.
How can this possible. I have not done this. He was threatning and shouting on the phone he done to me yesterday on 5.5.08 at 10.58 P.M. So please help me out of this conspiracy.

Thanks

Narendra
my phone no.[protected]

[protected] this mobile number incomming & outgoing calls are bard. Please clear this problem as soon possible.

sir,
i recently change my hutch prepaid to postpaid, for some days it works and the procedure of verification is also done by vodafone executive, but after few days of verification they stopped all service of my mobile. i made a contact to customer care and to vodafone shop also i mnot getting the proper response from them, i had given all my residence proof twice but still i m suffering. please do the needfull.
mobile no:[protected]
contact no :[protected]
noida

I had given a security deposit oif Rs 6500/- to vodafone online when i was planning to travel to singapore.

The services were activated and when i came back it was told to me that I should be visiting nearest Vodafone store to get the deposit back.

Today, Monday, May 5th when I visted the store in Dwarka Sector 12 market, to my shock I was informed that the amount will be adjusted against my bills...

My bills are paid directly by bill desk and if the security was to be adjusted then I should have been told in advance . While I was in Singapore my services of the phone were barred twice...i want to understand why the security was not adjusted at that particular time.

The store supervisor Md Umar and his body language was totally aginst the customer care disciplines and I was really shocked that such pople have been hired by organization for customer care...

I would like that the security deposit be refunded to me at the earliest and strcit action should be initiated against Mr Md Umar in dwarka branch or he should be removed from customer facing responsibility

regads

I am Abhishek Shastri, I m a Vodafone Prepaid Customer in Lucknow U.P.East. I have a problem that whenever i recharge my number with a topup, the messege is displayed that Recharging is not allowed. I talked to customer care they told me your sim is damaged and you have to convert it on post paid or change the number because it is recharged 20 times a day with a wrong code. Regarding this i am complaining about Vodafone Customer that on same day there server was down and nobody in lucknow was able to recharge there Vodafone pre-paid. So obviously i tried it more than 20 times. Now they are not realising there mistake and they are not taking any action regarding this issue. I don't want to change my number because it is official and very important for me. I am using there service from past two years. Is this the way to help customer by using the advertisment of a Pug. I am very frustated with there behaviour and do they have any rights to terminate this number without any reason. I have two Refrence Number[protected] and[protected].

Hello,

I am writing to you with regard to the Vodafone connection [protected] which I hold with you all.
I have been charged Rs. 25 for international sms which claims to be sent from my number.
I called in your vodafone customer care who start the conversation with "I am happy to assist you" but land up not assisting us customers in one single way.

I want to make it very clear that I had not sent a single international sms from my phone and how in the world can you charge me for something which I have not done, this is really disgusting. One cannot believe a mistake so grave from such a big corporate house.

I would also want to inform you that something similar had happend in the February 2008 month bill as well, wherin I was charged for 3 international sms's which I did not send.

This seems to be an issue with your server or system.
In Feb 2008 when i had called in, I was promised that I would be reimbursed R.s 15 for these 3 International sms. This reimbursment or refund never happend, anyway.

And now again this Rs.25 issue. Immensely saddening. I just happened to go through my bill this month & noticed these charges, I dont know how many times earlier you would have charged me in such a manner.
This is totallly not acceptable. An issue i should have brought forth long back.

I have been a loyal customer of yours for the last 4 years & now this is beyond my tolerance. I am not concerned about paying you Rs. 40 (25+15), my concern here is that why should you charge customers for something which they have not done. I am not sure if again next month you would bill me for such unruly charges.

I am marking a copy of my email to "The Hindu" Newspaper, "Deccan Chronicle", "The Times Of India" & "the Indian Express"
This messege has also been posted on http://www.consumercomplaints.in for Consumer Complaints.

The progress of this email will also be posted on my blog murtuzahk.blogspot.com, so the whole world can know how you actually take further steps to resolve my greviances.

In anticiaption of your prompt response.

Thank you,
Murtuza.H.K

I have a Vodafone dead SIM that does not work, but I have been getting the bills for the previous 2 months as the account is active.

I reasoned with Sapna at Mulund Vodafone gallery and she informed me that the account is active and the bill is generated irrespectie of faulty or blocked SIM.

You must pay for not being able to use your SIM as you are a Vodafone customer.

I am a post paid vodafone customer and to my amazement I discovered this month that I have been paying my vodafone bill twice over from August 2007.

Vodafone charged the bill to my credit card and I also made payment through my ICICI account. The payments were being duplicated for the last 9 months but Vodafone never ever sent me a SMS informing me of the double payment being made.

If I would not have paid the bill they would have sent an SMS to get their payment. As they were receiving double paymnet they kept mum for the last 9 months. What a shame on a company valued at billions of GB Pounds.

we wre a small retailer of vodafone balance in vyara. we get balance to sell alternate days i.e. Monday Wednesday & Fridays. over that we are forced to buy coupons against balance or else we are not provided with any balance to sell. hence we are not able to arrange for money as the coupons stock goes on increasing un necessarily as we havelimited sale of it. this has resulted into financial crisis in our house. today also against balance of 4000/- we were forced to buy 2 coupons of 551/- each which previously also we had & which has hardly any sale in our shop. as a result there is an un necessary blockage of our money. i would just want to know that is there any rule as would force to buy coupons against top up balance? we are fed up of this.

'AFRAID TO HELP' should be the avdertisement instead of 'HAPPY TO HELP'. Its diffcult to contact vodafone customer support( whats their present toll free number?; who knows?).
One time i could contact on 111 & compalined about a gprs issue; but they didn't provide any support.
its too irritating(!)..

Vodafone moto is "Happy to help" but it should rather be changed to "We are here to bug you". I have had Vodafone post paid connection for about a year now. My bill generally comes in the range of 600-900. Last month, I had been to Mumbai on official purpose and due to roaming charges, my bill went high. Since then I get calls and messages daily from Vodafone asking me to make an interim payment . Though I explained many things like why the bill went high, how I have always paid bill on time and will do so this time aslo, am working for a reputed IT MNC, there was no change in their tone. They kept warning me that all my outgoing calls will be barred if i dont make an interim payment. I was also adamant that i will not make any interim payment till my bill comes. Finally, after 3 weeks of mental torture, they have barred my outgoing calls today (April 30th). I tried to pay the bill online and my account was disabled. When the customer support person called me again for bill payment, i told them that if my account is not active, i cannot make an online payment. Then it was enabled and now I have made the payment. But I am not even able to call customer care to tell them that i have paid the bill and they can activate my connection. All this for my phone billing going 400 Rs more than usual bill range.

these is regards to vodafone number [protected]. i took this postpaid number on 12th of April n hv been told to activate the international roaming on it. i hv also buyed ur new product vodafone USB modem using which i can surf net.

I m a seafarer n b most of the times out of country so i need to b in touch wthy my family. i was told tht within 4 days my international roaming will b activated n to surf net using ur vodafone usb modem i hv to snd an sm to activate a postpaid plan "ACTVMC 699".

till date i m not able to connect or try out ur vodafone usb modem as i m not getting network or acess to any network. i think u hv not yet activated international roaming... i cant call customer care bcoz i m abroad n i dont want to afford the charges calling u so i m mailing u... my company superitendent came to china frm mumbai few days bck n he also using the vodafone number n hv international roaming activated... he is getting the network n is able to make calls n recieve... where as i m not able to get access to ny of the network... i spend 10, 000 on buying ur vodafone USB modem n activating international roaming... but i m not able to use it...

please do the need ful in the above matter as soon as possible so i can start using ur services... or i'll make sure tht i get ur product bck to u... n doesnt use ur services nymore in future... pls tell me wht is the problem n make sure u activate the services...

hope u do so... n pls reply me on the above matter on the same id as well as on my ships id which is [protected]@tolanigroup.com.

Hi,

I have written below email-1: to Vodafone Care...
and got use-less response as email-2: from Usha Nandini from vodafone...
I ask again as in my email-3: but there is no response there after...

I would request you if anyone can help/save me...
I would like media to tell me if they can help me and save others as well...

I would not left with any other option then to make legal action after three reminder...
Please do consider this as my Reminder-1


Email-1:
Hi,

I have received a VodaFone PostPaid connection sim tow days back.
and when I received confirmation call from vodafone care yesterday I come to know that I am not in a scheme which was spoken to me and in addition to this I did not get the number([protected]) which was promised to me.

Now when I am trying to call the executive(Neha:[protected] working for Wings-IndirNagar seems and email ID where I sent my pay slip is - [protected]@gmail.com ) who sold me this, she is not picking up my call.

I would like you to take this into immidiate action and resolve and till then DO NOT MAKE ANY ECS PAYMENT.

If you think things will not be able to workout which was promised to me, please do send back my documents+photo+cancelled cheque to me and cancell this connection.

Please advice what should I do and reply to my email.
[protected][protected][protected]

Email-2:
Dear Ms.Bhavin,

Thank you for your email dated 25/04/08 about activation.

We request you to walk into the nearest vodafone store to assist on the sam=
e and process your request.

In case you need further assistance, please do call or email us. We'll do o=
ur best to help you.

Happy to help,

Usha Nandini
Vodafone Care
[protected][protected]

Email-3:
Hello Usha Nandini,

Thank you very much for the replying...
I would request you to please go through content of the email first and do suggest me if I need to really go to vodafone center because I really have nothing to do with that.

for other suggestion to talk with vodafone care, I have already done so with no result and this is the reason why I reached to you.

Please let me know if you can really offer any help to me in this regard else I do not left with any other option then to cancell this connection as it seems no body is really caring about what the problem is and just passing the ball to next person.

NOT DEAR SIR / OR MADAM


I WAS LUCKY, WHEN VODA PHONE WAS HUTCH, I M LUCKIEST CUSTOMER OF HUTCH SINCE JULY 2006, I NJOY FACILITIES WHAT EVER COMMITTED BY HUTCH .

... RECENTLY I BOUGHT VODA PHONE FOR MY WIFE..
BUT NOW I M U N L U C K Y CUSTOMER OF VODA PHONE SINCE MARCH 2008, SEVERAL TIME I HAD SMS "CAN CT' TO 144, COMPLAIN FOR THE DEACTIVATION O[censored]NWANTED CALLER TUNE . BUT INSTRUCTIONS HAS BEEN NOT FOLLOWED TILL TODAY .

TODAY, I GOT MESSAGE TO DEDUCT 12 RS FROM MY ACCOUNT FOR THE EXTENSION OF CALLER TUNE TILL 12 APRIL, WHY SO ... I DO NOT WANT IT ... IN FACT I M SMSING FOR DEACTIVATION, ...

SO THIS WARNING TO VODA PHONE WORK LIKE HUTCH .. TO SURVIVE ...



CUTOMERS ARE... KING MAKER .

BUT SOME CUSTOMER ARE... FOUNDATION SHAKER... DO NOT IGNOR IT ...


EVEN THAN ... STILL YOUR .. ...WELLWISHER


pROF dEV


[protected]

I have two vodafone connections obtained from their outlet in Malad - Hypercity. My numbers are [protected] and[protected]. I recntly moved my apartment in the same area and the address change was asked for . I was asked to go to the Vodafone counter and on 29th March I went there in Hypercity ( Malad west). I was instructed to give documents of address change . I went back with a letter from citibank reflecting the address change . That was not enough, the next day on 1st April i went back with the rent and lease agreement . I was told it was fine and that the number will be update in 72 hrs . it is 9th April, my address was not update and hence I went in to the same office today . I met 4 members, no one was able top give me a reason why it was not update and finally afte 40 minutes i met up with the store manager . I had to explain to her and then she disappaerade presumabably searching for the documents I had given . i waite and there was no document and the entire team searching for a document . this reflectsto the inefficient stafff and poor management . The first time I did not note the names, URVI the store manager was not able to answer, but kept searching for the document. Sammer in the counter was totally useless, Rizawana was the woman i met during my earlier visit, just disappeared. They have not provided me with any answer . If the address is not updated, I think the top management who take such high perks should look into the details of function. Vodofone efficently changed their name from Hutch to vodofone very well, but the functioning of the staff is really pathetic and worse than any govt staff. I would like the management to reply to me and not harass a customer by asking him to ccome 5 times for an address change to be executed.

Dr Arun balakrishnan, Vice President, Nicholas Piramal

Besides TRAI notice, Vodafone constantly unfair practise to activate unwanted services to their customers. If we do complaint against it, their customer care executives just say "We are sorry or helpless." the statement has been learnt by heart.

The operator do not care about their existing and old customers faith and its goodwill. It is keen to make a big hole (loot) to their customers pocket.

My April'08 and March'08 bills show that I have downloaded something which I don't know what is it exactly (i.e. hungadownsninetyn, truetoneindiagames, hungamapackagefift and hungamaanimation etc. if you search it on Google, you will find no result.) while nothing has been downloaded in my handset.

These downloads billing is around Rs300, as I don't have any proof against it so I have to been compelled to pay it.

My number is [protected].

Dear Sir/Ma'am



I am Mohd Abeed Khan with the phone no. [protected].Since I was out of station for around 3 and half to 4 months I could not pay the bill on time. Since I didn’t have a credit card I could not pay online and since there is no Vodafone store in Manipur I was really facing problem of paying my bill on time.



Few days back I spoke to the Customer Care from Vodafone and I told him the problem I faced and I even told her that I will be paying in 20days time and I apologies for the same mistake. Before this the alternate no([protected]) which I have given during the time of the connection was always there and I even spoke to most of your customer in that alternate no.



Now coming to the real problem I faced on Sunday, I was getting many call from some people telling me that they are courier people and wanted to deliver something to me. I met them on suday. A person came to me and asked me my ID and I gave them. He after seeing the ID card started shouting at me and even threatening me and told me to pay him the bill.



He didn’t even have the ethics to talking to me properly. He did not even hear to me. I tried explaining to him that I spoke to the customer care and I also told him that I have taken 20 days time. He even threaten me with my life and also he warned me that I will not be able to stay peacefully at my home.



Later on I told him that I wanted to meet his manager. Then he told me that to come with him to the Vodafone head office near FORUM. Once I got read he started telling me that he will not be able to come to head office and he was forcing me to come to Jayanagar or BTM layout.



Knowing that he was trying to play some trick I forcefully went to the Vodafone head office. While on the way he call up so many people and gave the bike no, the color of the dress myself and my friend was wearing.



On reaching the head office I found that there was nobody to assist us and that person was trying to play with me. Luckily a lady came out of your office and I and my friend took her help and the matter was solved with lots of argument and fight. After some time I spoke to your customer care from your office land line.



I explained her all my problems. She told me to pay the bill without the late payment charges. She even assured me that she will try to reimburse me the late payment charges (Rs. 200). During this time the person who came to collect money from my house already left telling my friend (I was on phone talking to customer care)that he will come back with many people and He will see that how I go safely from your office.



Later on I went to the Jayanagar Hutch office and spoke to a lady by name Aswini (name not sure). I explained to her all the pain I went through on that day. She told me that the senior person was not there and she told me to come today.

The person mobile no is : -[protected].



I even asked that person for the Xerox of the ID card but he refused to give me.



Waiting for your reply



Mohd Abeed Khan

[protected]

Respected Sir/Madam,
I had a vodafone prepaid connection of the number [protected].In the month of March they called me and convinced me to take a postpaid connection of same number. They said that I will only have to pay Rs300 as security deposit which will be refunded back to me and I will have to do nothing. I will get back the money just after I pay my third bill. They didn’t say anyrthing about CLI charge of Rs50 after 6months and all those hidden charges. They said I wont have to pay anything more than Rs199 i.e. my rental and 79 power that makes a total of Rs278 if I do not make calls more than the Rs100 talktime they are giving in the package.
They didn’t tell about tax being chargedover the total sum so I thougth that the rental will be insclusive of tax. Now that I am dissatisfied with their promises I have disconnected the line on 17th April but they are now saying that I wont get back my Rs300 deposit even if I pay all their outstanding bill which I have promised already. They are now saying that this money is in a six months lock period which was not atall said to me before. They are just cheating common people by giving incorrect informations.
Sincerely,
Jayanta Banik
14/B, Raipur Road
Kolkata-700092.