Vodafone India Complaints & Reviews

Hello,

I am writing to you with regard to the Vodafone connection [protected] which I hold with you all.
I have been charged Rs. 25 for international sms which claims to be sent from my number.
I called in your vodafone customer care who start the conversation with "I am happy to assist you" but land up not assisting us customers in one single way.

I want to make it very clear that I had not sent a single international sms from my phone and how in the world can you charge me for something which I have not done, this is really disgusting. One cannot believe a mistake so grave from such a big corporate house.

I would also want to inform you that something similar had happend in the February 2008 month bill as well, wherin I was charged for 3 international sms's which I did not send.

This seems to be an issue with your server or system.
In Feb 2008 when i had called in, I was promised that I would be reimbursed R.s 15 for these 3 International sms. This reimbursment or refund never happend, anyway.

And now again this Rs.25 issue. Immensely saddening. I just happened to go through my bill this month & noticed these charges, I dont know how many times earlier you would have charged me in such a manner.
This is totallly not acceptable. An issue i should have brought forth long back.

I have been a loyal customer of yours for the last 4 years & now this is beyond my tolerance. I am not concerned about paying you Rs. 40 (25+15), my concern here is that why should you charge customers for something which they have not done. I am not sure if again next month you would bill me for such unruly charges.

I am marking a copy of my email to "The Hindu" Newspaper, "Deccan Chronicle", "The Times Of India" & "the Indian Express"
This messege has also been posted on http://www.consumercomplaints.in for Consumer Complaints.

The progress of this email will also be posted on my blog murtuzahk.blogspot.com, so the whole world can know how you actually take further steps to resolve my greviances.

In anticiaption of your prompt response.

Thank you,
Murtuza.H.K

I have a Vodafone dead SIM that does not work, but I have been getting the bills for the previous 2 months as the account is active.

I reasoned with Sapna at Mulund Vodafone gallery and she informed me that the account is active and the bill is generated irrespectie of faulty or blocked SIM.

You must pay for not being able to use your SIM as you are a Vodafone customer.

I am a post paid vodafone customer and to my amazement I discovered this month that I have been paying my vodafone bill twice over from August 2007.

Vodafone charged the bill to my credit card and I also made payment through my ICICI account. The payments were being duplicated for the last 9 months but Vodafone never ever sent me a SMS informing me of the double payment being made.

If I would not have paid the bill they would have sent an SMS to get their payment. As they were receiving double paymnet they kept mum for the last 9 months. What a shame on a company valued at billions of GB Pounds.

we wre a small retailer of vodafone balance in vyara. we get balance to sell alternate days i.e. Monday Wednesday & Fridays. over that we are forced to buy coupons against balance or else we are not provided with any balance to sell. hence we are not able to arrange for money as the coupons stock goes on increasing un necessarily as we havelimited sale of it. this has resulted into financial crisis in our house. today also against balance of 4000/- we were forced to buy 2 coupons of 551/- each which previously also we had & which has hardly any sale in our shop. as a result there is an un necessary blockage of our money. i would just want to know that is there any rule as would force to buy coupons against top up balance? we are fed up of this.

'AFRAID TO HELP' should be the avdertisement instead of 'HAPPY TO HELP'. Its diffcult to contact vodafone customer support( whats their present toll free number?; who knows?).
One time i could contact on 111 & compalined about a gprs issue; but they didn't provide any support.
its too irritating(!)..

Vodafone moto is "Happy to help" but it should rather be changed to "We are here to bug you". I have had Vodafone post paid connection for about a year now. My bill generally comes in the range of 600-900. Last month, I had been to Mumbai on official purpose and due to roaming charges, my bill went high. Since then I get calls and messages daily from Vodafone asking me to make an interim payment . Though I explained many things like why the bill went high, how I have always paid bill on time and will do so this time aslo, am working for a reputed IT MNC, there was no change in their tone. They kept warning me that all my outgoing calls will be barred if i dont make an interim payment. I was also adamant that i will not make any interim payment till my bill comes. Finally, after 3 weeks of mental torture, they have barred my outgoing calls today (April 30th). I tried to pay the bill online and my account was disabled. When the customer support person called me again for bill payment, i told them that if my account is not active, i cannot make an online payment. Then it was enabled and now I have made the payment. But I am not even able to call customer care to tell them that i have paid the bill and they can activate my connection. All this for my phone billing going 400 Rs more than usual bill range.

these is regards to vodafone number [protected]. i took this postpaid number on 12th of April n hv been told to activate the international roaming on it. i hv also buyed ur new product vodafone USB modem using which i can surf net.

I m a seafarer n b most of the times out of country so i need to b in touch wthy my family. i was told tht within 4 days my international roaming will b activated n to surf net using ur vodafone usb modem i hv to snd an sm to activate a postpaid plan "ACTVMC 699".

till date i m not able to connect or try out ur vodafone usb modem as i m not getting network or acess to any network. i think u hv not yet activated international roaming... i cant call customer care bcoz i m abroad n i dont want to afford the charges calling u so i m mailing u... my company superitendent came to china frm mumbai few days bck n he also using the vodafone number n hv international roaming activated... he is getting the network n is able to make calls n recieve... where as i m not able to get access to ny of the network... i spend 10, 000 on buying ur vodafone USB modem n activating international roaming... but i m not able to use it...

please do the need ful in the above matter as soon as possible so i can start using ur services... or i'll make sure tht i get ur product bck to u... n doesnt use ur services nymore in future... pls tell me wht is the problem n make sure u activate the services...

hope u do so... n pls reply me on the above matter on the same id as well as on my ships id which is [protected]@tolanigroup.com.

Hi,

I have written below email-1: to Vodafone Care...
and got use-less response as email-2: from Usha Nandini from vodafone...
I ask again as in my email-3: but there is no response there after...

I would request you if anyone can help/save me...
I would like media to tell me if they can help me and save others as well...

I would not left with any other option then to make legal action after three reminder...
Please do consider this as my Reminder-1


Email-1:
Hi,

I have received a VodaFone PostPaid connection sim tow days back.
and when I received confirmation call from vodafone care yesterday I come to know that I am not in a scheme which was spoken to me and in addition to this I did not get the number([protected]) which was promised to me.

Now when I am trying to call the executive(Neha:[protected] working for Wings-IndirNagar seems and email ID where I sent my pay slip is - [protected]@gmail.com ) who sold me this, she is not picking up my call.

I would like you to take this into immidiate action and resolve and till then DO NOT MAKE ANY ECS PAYMENT.

If you think things will not be able to workout which was promised to me, please do send back my documents+photo+cancelled cheque to me and cancell this connection.

Please advice what should I do and reply to my email.
[protected][protected][protected]

Email-2:
Dear Ms.Bhavin,

Thank you for your email dated 25/04/08 about activation.

We request you to walk into the nearest vodafone store to assist on the sam=
e and process your request.

In case you need further assistance, please do call or email us. We'll do o=
ur best to help you.

Happy to help,

Usha Nandini
Vodafone Care
[protected][protected]

Email-3:
Hello Usha Nandini,

Thank you very much for the replying...
I would request you to please go through content of the email first and do suggest me if I need to really go to vodafone center because I really have nothing to do with that.

for other suggestion to talk with vodafone care, I have already done so with no result and this is the reason why I reached to you.

Please let me know if you can really offer any help to me in this regard else I do not left with any other option then to cancell this connection as it seems no body is really caring about what the problem is and just passing the ball to next person.

NOT DEAR SIR / OR MADAM


I WAS LUCKY, WHEN VODA PHONE WAS HUTCH, I M LUCKIEST CUSTOMER OF HUTCH SINCE JULY 2006, I NJOY FACILITIES WHAT EVER COMMITTED BY HUTCH .

... RECENTLY I BOUGHT VODA PHONE FOR MY WIFE..
BUT NOW I M U N L U C K Y CUSTOMER OF VODA PHONE SINCE MARCH 2008, SEVERAL TIME I HAD SMS "CAN CT' TO 144, COMPLAIN FOR THE DEACTIVATION O[censored]NWANTED CALLER TUNE . BUT INSTRUCTIONS HAS BEEN NOT FOLLOWED TILL TODAY .

TODAY, I GOT MESSAGE TO DEDUCT 12 RS FROM MY ACCOUNT FOR THE EXTENSION OF CALLER TUNE TILL 12 APRIL, WHY SO ... I DO NOT WANT IT ... IN FACT I M SMSING FOR DEACTIVATION, ...

SO THIS WARNING TO VODA PHONE WORK LIKE HUTCH .. TO SURVIVE ...



CUTOMERS ARE... KING MAKER .

BUT SOME CUSTOMER ARE... FOUNDATION SHAKER... DO NOT IGNOR IT ...


EVEN THAN ... STILL YOUR .. ...WELLWISHER


pROF dEV


[protected]

I have two vodafone connections obtained from their outlet in Malad - Hypercity. My numbers are [protected] and[protected]. I recntly moved my apartment in the same area and the address change was asked for . I was asked to go to the Vodafone counter and on 29th March I went there in Hypercity ( Malad west). I was instructed to give documents of address change . I went back with a letter from citibank reflecting the address change . That was not enough, the next day on 1st April i went back with the rent and lease agreement . I was told it was fine and that the number will be update in 72 hrs . it is 9th April, my address was not update and hence I went in to the same office today . I met 4 members, no one was able top give me a reason why it was not update and finally afte 40 minutes i met up with the store manager . I had to explain to her and then she disappaerade presumabably searching for the documents I had given . i waite and there was no document and the entire team searching for a document . this reflectsto the inefficient stafff and poor management . The first time I did not note the names, URVI the store manager was not able to answer, but kept searching for the document. Sammer in the counter was totally useless, Rizawana was the woman i met during my earlier visit, just disappeared. They have not provided me with any answer . If the address is not updated, I think the top management who take such high perks should look into the details of function. Vodofone efficently changed their name from Hutch to vodofone very well, but the functioning of the staff is really pathetic and worse than any govt staff. I would like the management to reply to me and not harass a customer by asking him to ccome 5 times for an address change to be executed.

Dr Arun balakrishnan, Vice President, Nicholas Piramal

Besides TRAI notice, Vodafone constantly unfair practise to activate unwanted services to their customers. If we do complaint against it, their customer care executives just say "We are sorry or helpless." the statement has been learnt by heart.

The operator do not care about their existing and old customers faith and its goodwill. It is keen to make a big hole (loot) to their customers pocket.

My April'08 and March'08 bills show that I have downloaded something which I don't know what is it exactly (i.e. hungadownsninetyn, truetoneindiagames, hungamapackagefift and hungamaanimation etc. if you search it on Google, you will find no result.) while nothing has been downloaded in my handset.

These downloads billing is around Rs300, as I don't have any proof against it so I have to been compelled to pay it.

My number is [protected].

Dear Sir/Ma'am



I am Mohd Abeed Khan with the phone no. [protected].Since I was out of station for around 3 and half to 4 months I could not pay the bill on time. Since I didn’t have a credit card I could not pay online and since there is no Vodafone store in Manipur I was really facing problem of paying my bill on time.



Few days back I spoke to the Customer Care from Vodafone and I told him the problem I faced and I even told her that I will be paying in 20days time and I apologies for the same mistake. Before this the alternate no([protected]) which I have given during the time of the connection was always there and I even spoke to most of your customer in that alternate no.



Now coming to the real problem I faced on Sunday, I was getting many call from some people telling me that they are courier people and wanted to deliver something to me. I met them on suday. A person came to me and asked me my ID and I gave them. He after seeing the ID card started shouting at me and even threatening me and told me to pay him the bill.



He didn’t even have the ethics to talking to me properly. He did not even hear to me. I tried explaining to him that I spoke to the customer care and I also told him that I have taken 20 days time. He even threaten me with my life and also he warned me that I will not be able to stay peacefully at my home.



Later on I told him that I wanted to meet his manager. Then he told me that to come with him to the Vodafone head office near FORUM. Once I got read he started telling me that he will not be able to come to head office and he was forcing me to come to Jayanagar or BTM layout.



Knowing that he was trying to play some trick I forcefully went to the Vodafone head office. While on the way he call up so many people and gave the bike no, the color of the dress myself and my friend was wearing.



On reaching the head office I found that there was nobody to assist us and that person was trying to play with me. Luckily a lady came out of your office and I and my friend took her help and the matter was solved with lots of argument and fight. After some time I spoke to your customer care from your office land line.



I explained her all my problems. She told me to pay the bill without the late payment charges. She even assured me that she will try to reimburse me the late payment charges (Rs. 200). During this time the person who came to collect money from my house already left telling my friend (I was on phone talking to customer care)that he will come back with many people and He will see that how I go safely from your office.



Later on I went to the Jayanagar Hutch office and spoke to a lady by name Aswini (name not sure). I explained to her all the pain I went through on that day. She told me that the senior person was not there and she told me to come today.

The person mobile no is : -[protected].



I even asked that person for the Xerox of the ID card but he refused to give me.



Waiting for your reply



Mohd Abeed Khan

[protected]

Respected Sir/Madam,
I had a vodafone prepaid connection of the number [protected].In the month of March they called me and convinced me to take a postpaid connection of same number. They said that I will only have to pay Rs300 as security deposit which will be refunded back to me and I will have to do nothing. I will get back the money just after I pay my third bill. They didn’t say anyrthing about CLI charge of Rs50 after 6months and all those hidden charges. They said I wont have to pay anything more than Rs199 i.e. my rental and 79 power that makes a total of Rs278 if I do not make calls more than the Rs100 talktime they are giving in the package.
They didn’t tell about tax being chargedover the total sum so I thougth that the rental will be insclusive of tax. Now that I am dissatisfied with their promises I have disconnected the line on 17th April but they are now saying that I wont get back my Rs300 deposit even if I pay all their outstanding bill which I have promised already. They are now saying that this money is in a six months lock period which was not atall said to me before. They are just cheating common people by giving incorrect informations.
Sincerely,
Jayanta Banik
14/B, Raipur Road
Kolkata-700092.

hi sir/mam
this is varun sidana,
actually i was using vodafone prepaid connection then i got a call from vodafone, they said we have a postpaid plan for u
plan details (i heard on that call)
rent 249
free local calls 500
vodafone to vodafone 10p/min
vodafone to other mobiles 60p/min
std all @ 1re/min

i was impressed with that plan nd i decided to go with that plan
then i migrated from prepaid to postpaid...
after 3 days i got an sms from vodafone that ur unbilled amount is 400+ nd reaching ur credit limit of rs 500
i was shocked
then i got a call from vodafone
i asked them about the call charges
they said
vodafone to vodafone 30p/min
i was again shocked
nd now only around 10 days hav been passed nd my unbilled amount is 1200 above(unbelievable), my credit limit is 1500
in simple words i am not going to pay a single penny to them becoz they misleaded me about the call charges...
kindly take some actions against them
thanking u
urs faithfuly
varun sidana
[protected]
delhi-110095

it has past more than 14 days that i apply for a conversion of prepaid to post paid. the boy named kuldeep from KOSMIC ENERGY DIALNET, SEC. 2, NOIDA, came and told that a new technology has been devised which don't require a new sim card for the pre to post paid conversion. now three days back my prepaid connection is blocked and post paid is activated but i don't have the simcard. so there is a great fear that sim can be misused by anybody for any criminal act. nobody is ready to take the responsibility and deliver the card, it is causing me a big loss. i[censored] talk to vodafone customer care they say they are helpless and cann't do anything again their own franchisee. they even donn't take the complaint.

sir,
This month 11th i taken one post paid connection no;[protected], unfortunatly the sim locked after three days . i enquired in your costomer care and they replaied me that ''its a non service are aconnection, and we will send one requiest to the regional office, and it will activate after two or three days.'' still now nothing happend ...the most irresponsible service i have ever seen.
thank you
ambarish

I have purchased a WCC from Vodafone in 2500/= with a validity of 9 months. It worked first few day after that it became difficult to get 50118. I am registered for pin less service 9n phone [protected] and lodged at least 60 complaints at CARE / CORPORATE CARE / 111 / by fax but no body cared to attend it. The WCC effectiveness can be seen from my bills where calls made on card / without card are recorded and charged
accordingly. Now substantial money has lapsed with card. This is cheating with customers.Company should count all calls made by me without the help of card as these were on card and refund my all money The few mails are attached for reference please help
Prakash

Dear Sir/ Madam,

My Name is Vikas kumar Sinha & my no is [protected].I am having a post paid connection of Vodafone. I have made online payment to vodaphone on 25th Apr, 2008 through credit card for the month of 10-Mar-2008 TO 10-Apr-2008. But payment has not been updated in Vodafone records yet & also have not the payment confirmation from your side through SMS or Email. I have checked my ICICI bank account & amount was been credited to vodafone on 25th Apr, 2008 itself.

I had contacted customer care for this issue, but they says payment has not been updated in your Vodafone records. i have HTML file for bill payment details, which I have attached here please find.

Please help me regarding this issue...

--
With Regards,
Vikas K Sinha
(+91) - [protected]

ADD ON CARD on mobile connection taken by us on 4th April 2008 has not been activated since last 20 days inspite of complaints, reminders and personal visits.
We also wish to bring to your notice the highhandedness and indifferent attitude of MR AYUSH at P9 sector 18 Noida office of Vodafone which has caused us mental agony. For your action we give following details

PRIMARY NUMBER[protected]
ADD ON NUMBER[protected]
CAF NUMBER[protected]TH APRIL 2008
SIM NUMBER [protected]
PLAN TALK TO ALL 444
AMOUNT PAID RS 250
REMINDER COMPLAINT NUMBER[protected] MR FARID
REMINDER APPLICATION WITH DOCS SUBMITTED TO MR AYUSH ON 24TH / 25TH APRIL 2008
REMINDER VISIT MADE TO MR AYUSH 25TH APRIL 2008 15.00 HRS APPROX
Inspite of promise to activate within 4 hours nothing has happened till now. This clearly indicates the company’s indifference towards customers, for whatever reason be.
PS Please note the same experience was given to us on 4th of November on our previous add-on card application no CAF 01888559 dtd 1st November 2007 for sim number [protected] that had to be finally closed by us due to problems given by your staff.
I fail to understand

Why no varification process was implemented in last 20 days?
Why no follow up was done on our complaint of NO Activation[protected] MR Farid
Why were they not taken while issuing CAF, on 4th April?
How was agreement signed for issue of add on card, without completing formalities?
Why the customer's visit not taken seriously to resolve all issues when customer initiated
the querry in person by self?
Why Vodafone office does not give acknowledgements stamped and signed?
Why no formal cash reciept is given along with CAF?
Why ADD ON CARD connection comes with added problems and the same customer experiences it twice in a span of 4 months?

I am also forwarding this mail to all concerned whom I can approach later on Monday/ Tuesday

Reply awaited

To,

Manager Customer Service

VODAFONE

Hyderabad.



Subject: Regarding complaint against my mobile No. [protected]

Dear Sir,


This is with ref. to above subject matter. I undersigned Samrat Khanorkar, mobile No. [protected], has launched a complaint regarding “ No out going calls to Nagpur (STD – Land Line)”.


Sn
Date
Registration No.
Remarks

1
9.4.08
[protected]
Complaint launched on mobile

2
9.4.08
[protected]
Confirmed that the complaint is resolved.

3
14.4.08
[protected].
Complaint launched personally at VODAFONE stores ministers road, Sec’bad.

I am facing this problem since long and not able to call the numbers (STD _ LL) in spite of launching complaint for the 1st lime it was confirmed that the problem is resolved but unfortunately it remains the same.

Again on 14th April my self personally launched a complaint as mentioned above, till date it is not resolved.

You are kindly requested to look in to the matter and resolve the problem causing great difficulty to me.

Pl do the needful.
Thanks

Samrat Khanorkar
[protected]