Vodafone — Billing Discrepancy - unfair trade practice | |
Hi this is srikrishna allahari and I am a postpaid customer of vodafone with mobile # [protected]. I have been subscribed for STD promo pack for which STD calls can be made at a discounted rate of 1 rupee as against 2.40 per minute. This service has been activated on 4th Feb 2008. On may 7th I requested for deactivation of this promotional pack by contacting the vodafone customer care and i have requested for activation of discounted STD tariff of Re 1.30 per min which is in effect from 8th may. My billing cycle is from 17th to 16th. so till 7th may all STD calls should be charged at Re 1 but to my astonishment all these are charged at 2.40 per min with out any discount. When i contacted the customer care the reason they mentioned was promotional packs/discounted std packs can not be activated or deactivated in the middle of the month if done so will not be availing any discounts, which was not communicated while at the time of deactivation of this promotional pack nor has been mentioned anywhere on their public site http://www.vodafone.in This has not been communicated by the customer care person and when i call for enquiring about it they pretend to say that it has been communicated to me which was clearly not. This clearly come into the hidden charges and such things need to me mentioned clearly by the customer care persons or should be publicly available on the website. This is just a case of cheating its customers. Series of Events 31st Jan 2008-Post paid connection got activated 4th Feb 2008-Activation of STD promotional pack 17th Feb 2008-First Bill got generated and STD promo charges of Rs 22.65 have been charged for the duration (4th feb to 17 feb) 7th May 2008-Deactivated STD promo pack 8th may 2008-Activated Discounted STD @ Rs 1.30 per min 17th may 2008-4th bill got generated. STD promo pack charges of Rs 37.80 have been charged for the duration (17th feb to 7th May) Calls made till 7th of may are charged at Rs 2.40 per min as against discounted 1 rupee. and calls made from 8th may to 17th may are charged at Rs 1.30 as per subscription Please advice as to how this could be handled. I am thinking of approaching consumer forum as its an unfair trade practice Was this information helpful? | |
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Vodafone — unfair trade practice
unnecessary deduction of balance on usage of gprs. vodafone does not provides any notification for low balance and the balance goes in minus.the company says they charge 10p/10kb but while opening some wap sites they charge any desirable amount they like without any notification.
Hello,
My Name is Gopakumar Pillai and My number [protected].
The Reason for my mail is to complain against the vodafone service.
I have been using the post paid service of vodafone since last 3 months and i have got the credit limit of 800 Rs.
I dont understand that if my credit limit is 800 Rs then how i am able to use till
3747 Rs.
I got a call from vodafone and the name of that lady who call me was ashwathy, she call me 3 times on 19Nov, 20Nov, 21Nov 2008 from [protected], she call me to inform that i have exceeded my credit limit so i need to do the payment i ask what would be my bill she told that my unbill is more than 3000 Rs but i will get the bill of 1247 Rs, so only need to do the payment of 1247 Rs On 22"nd Nov 2008.
Then i call customer care on 111 on 22"nd November 2008 they were not able to tell my bill they told that it will take 24 hours to get the update of my bill on the system. Then a supervisor from vodafone call me his name was VIVEK K.R and he told me that I need to do the payment of 3500 to release my outgoing and he also told me to go to vodafone outlet then they will help me. I went to vodafone outlet and that people told me to do the payment of 3100 Rs. Now I dont know what to do, I m not happy with service of VODAFONE POST PAID SERVICE. TOTALLY FRUSTRATED SO HELP ME.
So Do the need full.
Thanking You,
Gopakumar Pillai.
My Name is Gopakumar Pillai and My number [protected].
The Reason for my mail is to complain against the vodafone service.
I have been using the post paid service of vodafone since last 3 months and i have got the credit limit of 800 Rs.
I dont understand that if my credit limit is 800 Rs then how i am able to use till
3747 Rs.
I got a call from vodafone and the name of that lady who call me was ashwathy, she call me 3 times on 19Nov, 20Nov, 21Nov 2008 from [protected], she call me to inform that i have exceeded my credit limit so i need to do the payment i ask what would be my bill she told that my unbill is more than 3000 Rs but i will get the bill of 1247 Rs, so only need to do the payment of 1247 Rs On 22"nd Nov 2008.
Then i call customer care on 111 on 22"nd November 2008 they were not able to tell my bill they told that it will take 24 hours to get the update of my bill on the system. Then a supervisor from vodafone call me his name was VIVEK K.R and he told me that I need to do the payment of 3500 to release my outgoing and he also told me to go to vodafone outlet then they will help me. I went to vodafone outlet and that people told me to do the payment of 3100 Rs. Now I dont know what to do, I m not happy with service of VODAFONE POST PAID SERVICE. TOTALLY FRUSTRATED SO HELP ME.
So Do the need full.
Thanking You,
Gopakumar Pillai.
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