Vodafone India Complaints & Reviews

Sir,

I, Atanu Das, holding mobile number [protected]. I recharged Rs 31/- for making rhe STD calls of Rs 1/- on 17-05-08 on 10:15PM. And immediately I got the message from Vodafone stating that your account has been refilled successfully.

But till evening 21-05-08, 7:00PM, whatever the STD calls I have
done, your company has charge each STD call Rs 2.65/- each. I have made several calls to customar care division. And the executives had given different reply from company end. somebody told - whatever they have charged extra after refilling that will be
reimbursed. somebody told - no reimbursement is possible. somebody told - not to make any call till the activation. I got the message refilled succeesfully, but customer care personnels telling me that activation has not been made. What is this? After activation what next? "Your activation done, but your service has not been started?" - like this or anything else?

Now I want to know - Is it a service of a company like Vodafone? The company has offered the above said scheme.I being a consumer of that company has taken that offer. Now the service has not been activated.
Is it my fault? I have paid less? So, why I will be suffered? The Company has been charged extra Rs 1.65/- in each call of arounds 85 calls.
So, I request you to take the immediate action about this matter.
Expectiong your immediate your response.

Thanking you,

Yours truly,

Atanu Das

Contact :[protected]

Hello Sir/Madam :

I was the subscriber of VodaFone no.- [protected]. In the month of Nov 2007 i lost my cell phone in bangalore & i called the customer care department and i asked them to stop the connection. After that the executive asked me that would you like to continue with the same no. Because i was relocated in bangalore so i requested to close my account. He suggested me to surrender the SIM in VodaFone store, when i went there they told me " because this number belongs to UP East you can not surrender in Karnataka. So i again called the VodaFone executive and describe my problem, they told me to make the payment and not to re issue a new SIM, so i asked to give the round off amount which i supposed to pay, The executive told me the out standing of Rs. 934.00/-, which i paid on 4 Nov 2007 in bangalore TIN NO. : [protected]. After that VodaFone people doesn't upgrade their data & they are continuously increasing my bill every month & collection executives are keep coming to my home address. And they disturb my parents by calling at night 9 pm - 10 pm. From my end i have finished all formalities even i went to bangalore's VodaFone store also but they said they can't help on it because this connection belongs to U.P. East. I dropper a mail to VodaFone [ vodafonecare.[protected]@vodafone.com ] but i haven't got any response from their side. This is a serious issue because they are giving a mental torture to my parents.

Vodafone should start a new advertising campaign "Happy to Harass". My mother was harassed by Vodafone recovery agent with all possible foul language and threatened her of dire consequences if the bill was not paid. Get this, there is a bill dispute on my sisters mobile and vodafone is trying to recover the same and they threaten my mother for recovery of my sister's bill. The method employed by Vodafone to recover this outstanding amount(around Rs. 2500).

1) Hire a Goon with a filthy vocabulary, who can threaten customer with dire consequences.
2) Take all the frequently called numbers from the mobile bill.
3) Give these numbers to the hired GOON.
4) Harass the unsuspecting mothers or friends, whomever the frequently called numbers belong to.

I suggest, that for the "Happy to Harass" campaign, Vodafone can use the GOON instead of the PUG.

Vodafone may have fancy adverting campaigns, but they are "Happy to Harass" as well.

Hi this is srikrishna allahari and I am a postpaid customer of vodafone with mobile # [protected]. I have been subscribed for STD promo pack for which STD calls can be made at a discounted rate of 1 rupee as against 2.40 per minute. This service has been activated on 4th Feb 2008.
On may 7th I requested for deactivation of this promotional pack by contacting the vodafone customer care and i have requested for activation of discounted STD tariff of Re 1.30 per min which is in effect from 8th may.

My billing cycle is from 17th to 16th. so till 7th may all STD calls should be charged at Re 1
but to my astonishment all these are charged at 2.40 per min with out any discount.

When i contacted the customer care the reason they mentioned was promotional packs/discounted std packs can not be activated or deactivated in the middle of the month if done so will not be availing any discounts, which was not communicated while at the time of deactivation of this promotional pack nor has been mentioned anywhere on their public site http://www.vodafone.in

This has not been communicated by the customer care person and when i call for enquiring about it they pretend to say that it has been communicated to me which was clearly not.

This clearly come into the hidden charges and such things need to me mentioned clearly by the customer care persons or should be publicly available on the website.

This is just a case of cheating its customers.

Series of Events

31st Jan 2008-Post paid connection got activated
4th Feb 2008-Activation of STD promotional pack
17th Feb 2008-First Bill got generated and STD promo charges of Rs 22.65 have been charged for the duration (4th feb to 17 feb)

7th May 2008-Deactivated STD promo pack
8th may 2008-Activated Discounted STD @ Rs 1.30 per min

17th may 2008-4th bill got generated.
STD promo pack charges of Rs 37.80 have been charged for the duration (17th feb to 7th May)

Calls made till 7th of may are charged at Rs 2.40 per min as against discounted 1 rupee.
and calls made from 8th may to 17th may are charged at Rs 1.30 as per subscription

Please advice as to how this could be handled. I am thinking of approaching consumer forum as its an unfair trade practice

hi,

this is shailendra kumar, i want to change my post paid connection into pre paid, first tell me i purchase this SIM 6-7 month ago Executive told me that ur SIm will be Expire after 6 month ..so i want to know if i will chage my connection than SIM will be Blocked or not.

i am waiting for Quick response from your side.

Regards,
Shailendra kumar

dear sir,
i suresh kumar, customer o[censored] r service.my no.is[protected].i doesnt require vodafone live, so kndly mail me how to deactivate it.
i hope u will consider my mail as soon as possible.





yours sincerely
g.suresh kumar

RESPECTED SIR /MADEM
MYSELF RAVINDRA SINGH MEHTA
NO-[protected]
MY COMLAINT IS THAT TODAY 19TH MAY 2008 AT 10.00 AM .I HAVE LOST MY PHONE AND SIM CARD NO-[protected].
SO THIS IS A REQUEST TO YOU THAT PLEASE BLOCK THE ABOVE NUMBER EARLIER.
I HAVE ALREADY COMPLAINT WITH YOUR COSTUMER CARE EXECUTIVE AND HE IS SAYING THAT YOUR IDENTIFICATION IS NOT MATCHING WITH OUR RECORD.
SIR THIS IS A REQUEST TO YOU THAT PLEASE AGAIN CHECK THE STATUS AND HELP ME EARLIER.

YOUR SINCERELY
RAVINDRA SINGH MEHTA
[protected]
A-120.TIGRI COLONY DR.AMBEDKAR NAGAR SEC-1 NEW DELHI-110062.

I bought a NEW VODAFONE POSTPAID CONNECTION FOR Rs.250/-Plan with the schemes that I would be getting Rs 200/-. I was SHOCKED to see my first bill that was with Rs 444/- Plan. In CUSTOMER CARE I WAS complained so many times, but there is no action. I request that Pl close my post paid no [protected], because of this plan is not affordable to me. If I had any idea regarding 444 plan, then I could call at least of Rs 444/-. So I am again requested to you that Pl close my this no. & adjust your bill in my security deposit. Also I request you that Pl send confirmation letter to me for this connection closing.
With Regarding

Bijender Singh

i am a vodafone postpaid customer -[protected]- i opted for a ten paisa to 1 no. plan from vf on 13 or 16th december 07, ur exe comfirmed me that the plan will be activated within 72 hrs.. late on i caled after 3 days at yr cust care n gt the comfirmation that the plan was activated, i used my connection as per that, on 1st jan i caled cust care n again confirmed the plan n they said that its activated, i was happy bt on 11th i recieved my bill of a huge amount.. which i ws nt expectin.. i again gave a req n a ccomplain bt gt no resp. again i gt confirmation that the plan wil b activated n again they failed n no plan was activated on feb 2... i gt 2 huge bills n then i went for a vf care shop in faridabad n they helped me out n got me a 388rs waver bt i deserved a waver of 800rs nw since then m roamin in vf shops n talkin 2 cce's bt no responce is been given... please help me out guys.. ppl say that i can fine u n sue u in consumer court n recenly vodafone suffered from a 10 lakhs fine from consumer foroum cz of misleadin promotions... i dont expect this from u so simplycorrect my bills n remove all late payments 2bz m not payin til u correct it...

I was on roaming when all of a sudden the mobile started showing SIM rejected and asking me to insert new SIM. Inspite of contacting the customer services both here and in Mumbai...I am yet to get any proper reply from them. Vodafone has just got patented replies..and this was never the case when my number was with Orange or Hutch. Again I never have had any problems with my SIM or mobile as long as I was with them. My second number which...

Hello sir/madam.. i m a vodafone prepaid customer [protected] (booked in the name of Shashidhar ht)from Mysore, Karnataka. I m at Delhi.. roaming since two days.. i dint get any problem till afternoon today. Then my sim stopped getting recognized. other vodafone r working and other's sim is getting recognized by mobile.. i tried all to get signals nothing is working.. Presently i m at Delhi around AIIMS/SAFDARJUNG area..
PLEASE HELP ME.
Dr Vathsala HT

Hi...

I'm Vikas and i'm using vodafone prepaid customer from the past 4 years...
Last month on 22th of april i recharged my vodafone number([protected]) from 451 thru online banking... I saw this plan on the internet and recharged... here's de link to de page http://vodafone.in/Vodafone/Pre/Pages/pre_offer_kar.aspx#great and go to karnataka and Great Deals on Recharges and on the page its calls @ 25paise...

My plan was nt changed even after 24hrs... So, on 25th i complained in Vodafone Store and they registered my complaint and registration number is[protected] and the told they'll call me in 2-3 days and resolve my query... But even after 1 week i didn't receive call from them...
After a week when i asked them to my surprise they said that they had called me and my query was resolved...

So, i registered a complaint again on 7th May with registration number[protected]... and told they'll call me back in 24hrs but as usual didn't receive call from them...

Every time i go there they r giving the same reply...

Please help me out of this...

Regards
Vikas.

Vodafone keeps sending spam SMS messages flogging unwanted and unsolicited services without our permission or request. Similarly, we are flooded with taped phone sales calls which are a nuisance.

Complaints filed at Vodafone online feedback has not elicited proper response.

Also, what is very concerning is that though I had charged my phone with Rs.150 recently and had not called anyone yet, when I tried calling their Call Center to complain about these SPAM problems, I got the message that I had just one minute talk time left!? Where did my money go?

Please help us get proper action and compensation from Vodafone.

Dear,

I have been using your vodaphone prepaid services for two years, my phone number is [protected]. I did not have any complaint or problome till hutch was not acquired by vodaphone. After the acquirement by vodaphone I started receiving unncessary calls, massages & request for caller tunes. For a while i thought it would stop by itself, however, it had crossed the limit when a caller tune was activated automatically by itself and dedcuted money from my phone balance.
I talked to customer care of the said company for several time but it was of no help, it only kept promissing that it would stopped by it self, however, when it deducted the money from my phone account i decided to lodge a complaint against the said company.
I hope my grivances will be addressed as soon as possible.

yours faithfully

Shiv Badan
from Khaitan & Co.

I have booked a request for Vodafone post paid new connection in the name of THE GURUKUL TRUST to their customer care on 07 May 2008. Mr Anant Singh (Mob-[protected]) of M/S Intouch Solution Pvt Ltd having their office at B-66, Naraina Industrial Area, Phase II, New Delhi-110028 visited us on 07 May 2008 and issued us a SIM card No [protected], giving new mobile connection No-[protected] of Vodafone by paying Rs 250.00 in cash and necessary receipt has been obtained. He has promished that the said given number will be activated with next 48 hours. When it was not activated with till 11th of May 2008, we have tried to make contact to the above named representative number of times but he has cut our phone calls knowingly. On 12 May 2008, we have managed to contact his senior Mr Balwant/Varun at his Mobile [protected] and he informed about his requirement of some additional documents. Accordingly, the same were collected by Mr Anant Singh on 13 May 2008 with a promish to activate the new connection within 24 hours. Now neither the above dealing persons of Vodafone are picking our telephones, nor the new connection has been activated. On enquiry from the Vodafone customer care, it has been told to us that without reflection of data of said connection in their system, they can not help us anything.
You are requested to advise further suitable steps for this unwanted harassment to the customer by the Vodafone.

Vodafone sucks BIG TIME.

I got a vodaphone connection and submitted all documents. After couple of days they barred my clip and outgoing saying they have not received documents. Then I resubmitted on their vodaphone shop and now they say they have recieved but will not activate until they verify. Do hell with their process, I bought the connection, paid for it and I am being harassed coz their supply chain is weak. Not to mention umpteen calls I made to their customer care, customer care calls dropping any arbitrary time, and long wait times.

This company is going to hell.

My vodafone # is [protected]

Two months back i changed my plan to group talk, so that i can speak to my friends at free of cost... i was told that the internal calling (friends group) would be free... now i come to know that the sme plan cost me 1 rupee/min. also i had subscribed for an additional pack in which i was suppose to get free caller id and any call at 50 paise/min which now i am deprived from... this is redicules. Initially when we plan to change our billing plan we are promised hell lot of things, out of which i am not getting anyone of them. now i am being charged for my caller id and all the terriff rates have changed to 1 rupee/min.. this is so frustrating... U guys promise us something and do somethings else. now out of this cheos i am planning to change my service to AIRTEL and ill make sure that all my friends who are planning to suscribe for this service stay away from this. All this while i have been fool around by your representatives. It doesnt matter if i make calls or not but my bills remians stagnent. If this is the case i am not paying the bill which is appx 3, 000. All the people from higher management are requested to look into this matter or else this will a fortune for ur company..

Thanks!!

I Mrs Sudha Nikhil Mehta received call in my pre paid vodafone number to subscribe to vodafone post paid services. When i agreed they came home took Rs.300, proof of identity. They gave me acknowledgement in a DSA Scheme Form and a mobile number to follow up. Since then i had been repeatedly calling the number initially a lady responded by telling my new SIM card will be send. Then they stopped taking the calls also. The center from which the agent has come was: M/S M.R System Devices, Utsav Banquet Hall, Ist Floor, Ganapati Bhuvan, Behind New Era Cinema, Malad, Mumbai - 84. ADS -31. Its pathetic that telecom companies like this give agency contract to cheat without verifying thier background. I have decided never to subscribe to post paid services and i will unsubscibe from vodafone. I feel cheated and I am ashamed that I am a vodafone customer

my vodafone number [protected] all of a sudden started displaying this ridiculously irritating message "limited service'. when i tried to contact the customer care, all i got to hear was an even more irritating plan to win cash prizesby answering some stupid questions.

FOR GOD'S SAKE, IF ANYBODY IN VODAFONE GETS TO READ THIS, PLS TRY NOT TO BE A QUIZZING COMPANY...JUST BE A GOOD NETWORK / TELECOM PROVIDER. DO YOU REALLY THINK PPL CALLLING FOR HELP ON CUSTOMER CARE WOULD BE REALLY INTERESTED IN ANY OF YOUR UPSELLING GIBBIRISH.

WAKE UP GUYS, CONSUMERS ARE NOT FOOLS ANYMORE...GIVE SERVICE

I am a prepaid Consumer of Vodafone. The No. is [protected].
on 6th May they set a caller tune without information and deducted. I Complained on that day and it was told that everything will be done."Do not Worry". Till now they have not credited my amt. and providing false information at least 10 times. As a customer I feel helpless and want to take action immediately against vodafone and I claim for my harassment.
Thanking You